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From MAILER-DAEMON Thu Dec 14 22:43:02 2000
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From Gary.Ferguson-Smith@bullant.net  Thu Dec 28 17:53:26 2000
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From: Gary Ferguson-Smith <Gary.Ferguson-Smith@bullant.net>
To: "'Gary PERLMAN'" <perlman@turing.acm.org>
Subject: RE: Interesting reading.. plus a new technology
Date: Fri, 29 Dec 2000 09:51:24 +1000
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Gary,

We have noted some of your recommendations and made a number of
modifications ... when you get a chance take another look at www.bullant.com
. I think you will be pleased with the progress.

We also, planning on doing a lot more work in the USA in 2001, with
Universities, Developers and key contacts in the OO area. 

Would you be interested in discussing the opportunities?

Thanks again ... Happy holidays and most rewarding New Year.
Gary

-----Original Message-----
From: Gary PERLMAN [mailto:perlman@turing.acm.org]
Sent: None
To: Gary.Ferguson-Smith@bullant.net
Subject: Re: Interesting reading.. plus a new technology


Hi Gary,

I don't really have time to figure out that Bullant is about,
but from what I read, the "radically simple technology model"
of ZF Player may or may not be readically simple to developers,
your users.  Developers are people, too, and the learnability
and usability of tools may have more to do with acceptance
than functionality.  Given that I read:
	http://www.bullant.com/whatwedo/products/zfplayer.html
for a few minutes and have no idea what it is, there could
be some usability issues there (or you can blame me, the user).

So, yes, I believe recommending an HCI person would be useful,
both for your users (developers) and possibly for what they develop.

I was looking at:
	http://www.bullant.com/whatwedo/products/remote.html
and clicked on Download.  It opened a window with:
	The requested URL /bas.app; was not found on this server.

Gary

> This message is in MIME format. Since your mail reader does not understand
> this format, some or all of this message may not be legible.
> 
> ------_=_NextPart_000_01C02F51.B1877578
> Content-Type: text/plain;
> 	charset="iso-8859-1"
> 
> Gary,
> 
> Hi, my name is Gary Ferguson-Smith, I've just in the past week taken the
> role of Education and Research Manager for Bullant Technologies
> http://www.bullant.com ... after spending 9 years with Apple Computer, 2
> years with the NSW Department of Education which during the past 2 years
> I've also started my PhD  through the University of Wollongong
> http://www.immll.uow.edu.au .
> 
> We are a new start-up company which has just opened a new Head Office in
the
> Van Ness Centre, San Francisco... 
> 
> Anyway, let me get to the point... after spending some time learning about
> my new role and their technology... I discovered they had no position
> related the HCI... it was al focused on the technology and the hardware...
> having come form a company with a strong and long track record in HCI -
> (I've worked with Joy Mountford and Don Norman over  the years and spent
> time working the other folks at Apple's ATG labs on the ACOT program) ...
> anyway... I suggested to one of the foundering director's the need to
> appoint a key person as the Director of HCI....
> 
> Question... has my advice been correct? If so, what supporting evidence or
> recommendation could I make to the board.
> 
> I've read through some of your papers and collected a few main points...
put
> thought you might be able to give me better summary.... also you might be
> able to review our site and technology by downloading the Bullant Remote
and
> playing around with some of the same applications etc
> 
> Appreciate any feedback our suggestions you might have to offer...
> 
> Regards
> Gary
> 
> PS... we have been invited by Intel to be a major and keynote presenter at
> IntelWorld later this month
> 
> ======================================
> Gary Ferguson-Smith
> Education & Research Manager
> Bullant Inc.
> Level 5, Bullant Plaza
> 181 Miller Street,
> North Sydney, NSW  2060
> Australia
> 
> Phone: +61 2 8925 1650
> Fax: +61 2 8920 8070
> Mobile: +61 402 082 613
> 
> e-mail: gary.ferguson-smith@bullant.com
> URL: http://www.bullant.com
> ======================================
>  <<Gary Ferguson-Smith (E-mail).vcf>> 
> 
> ------_=_NextPart_000_01C02F51.B1877578
> Content-Type: application/octet-stream;
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> 
> BEGIN:VCARD
> VERSION:2.1
> N:Ferguson-Smith;Gary
> FN:Gary Ferguson-Smith
> ORG:Bullant Technology Pty Ltd
> TEL;WORK;VOICE:+61 2 8925 1544
> ADR;WORK;ENCODING=QUOTED-PRINTABLE:;Sydney;Level 5=0D=0A181 Miller
Street;North Sydney;NSW;2060;Australia
> LABEL;WORK;ENCODING=QUOTED-PRINTABLE:Sydney=0D=0ALevel 5=0D=0A181 Miller
Street=0D=0ANorth Sydney, NSW 2060=0D=
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From owner-chi-web@ACM.ORG  Thu Jan  4 04:28:33 2001
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Reply-To: Peter Merholz <peterme@PETERME.COM>
Sender: "ACM SIGCHI WWW Human Factors (Open Discussion)" <CHI-WEB@ACM.ORG>
From: Peter Merholz <peterme@PETERME.COM>
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Hey all--

It's that time of year again, and I'm researching in-site search interface
design, with particular interest in e-commerce.

I have a few requests here. Please bear with me. And yes, I've trolled the
archives of CHI-Web, but there was nothing pertinent to my needs.

1) Any good reports on search interface design? I've found one, a chapter
from the NNGroup's E-Commerce User Experience report, that does a good job
of addressing the issues.
http://www.nngroup.com/reports/ecommerce/search.html

But I'd like more. I hunger for knowledge. My appetite is rapacious.

I'm not interested in research-oriented information searching. I'm not
interested in studies on Information Retrieval produced by people at LIS
schools. I'm interested in normal-user-behavior-on-the-Web searching.

2) I'd love pointers to web sites with good search interfaces. One that do a
good job with translating intent into actual results. That are forgiving or
typos or alternative terms.

I know Amazon is probably the best out there for this stuff.

3. I'd love pointers to innovative search interfaces. Two of my favorites,
the sentence-construction interfaces at Sparks.com and Zagat.com, are no
more. Been replaced by standard widgetry. Any other sites pushing the bounds
in a positive way? Or is search really all about type words in a little text
box and clicking "Go"?

4) O results is the biggest search interface bugaboo I've found. So few
sites product any helpful feedback if you're search returns bubkis. Most
either a) just say "no results found" or b) give you stuff you don't want,
'cause it matches one of the three words you typed in. One of the better,
more helpful pages I found was on Etoys:
http://www.etoys.com/exec/search?bk_limit=50&context=%2Ftoy&p_type_order=TI%
2CBK%2CGI%2CSI%2CVI%2CMI&keywords=xootr
but still, it's limited.
What I'd love to see, and what I haven't seen, is a site that knows what
you're looking for, knows that it doesn't have it, and tells you, "Hey, we
know you're looking for X, and we know what X is, but, well, we don't carry
X." Something that would give the user assurance that they typed the right
query, that the Web site understood them, but, well, the site simply doesn't
have it. Something akin to the experience of talking to a clerk at a store
when you're looking for items they don't carry.

--peter

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From owner-chi-web@ACM.ORG  Thu Jan  4 09:17:54 2001
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Reply-To: Donald Makoviney <dmakoviney@HOTMAIL.COM>
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From: Donald Makoviney <dmakoviney@HOTMAIL.COM>
Subject:      Re: Search Interfaces - Queries, Results, Etc.
To: CHI-WEB@ACM.ORG
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I collect alot of links on my site. You can view my search results (which
kinda suck right now - I'm in the middle of redoing my search functionality
- coincidentally. . .) and find some good links.

Most of these articles talk about the principles and usability research that
should go into a search. Others merely provide interesting facts.

Some of the best (which I hope fit what you're looking for), are:

(This one is probably most relevant to the kind of "assistance" you
described from a Search Engine (agents))
Mercury News: Search engines evolve: from stone chisels to `smart bombs'
The future might belong to stand-alone search agents like BullsEye and
Copernic. The compact software programs sit on your desktop like a word
processor, spreadsheet or other desktop application. You ask it for the
latest stock quotes and it goes online to fetch the results. They'll even
weed out duplication.
http://www.makovision.com/m/tr.asp?l=408

PBS.org: Search and Ye Might Find
So I want a new search engine that sorts the search results to put the
latest information at the top. Or maybe there is a way of representing the
URLs in different colors to show what is new since the last spider visit,
what is no more than a month old, six months old, one year old, and maybe a
color to represent new old material (archival stuff that has been recently
loaded). The best world would have the colors AND allow me to sort by those
colors.
http://www.makovision.com/m/tr.asp?l=932


InfoWorld: To keep users happy, ensure the search tool is matched to your
audience's needs
Before you go about designing your search or reinventing it, be sure you
understand how users search your site. A good place to start is processing
search logs. But you should also conduct usability tests and watch folks put
your search to the test. You'll find that there's no single method for
searching because users require different information. Some will want to
know a little and others will want to consume all the information you have.
All in all, your search should be flexible enough to support the needs of a
diverse audience.
http://www.makovision.com/m/tr.asp?l=260

ecommerce-guide.com: Collecting Feedback About Your Website's Search
Interface
It's crucial for websites to provide search interfaces that are available,
simple, and productive. This article gives basic instructions about how to
test your website's search interface for usability.
http://www.makovision.com/m/tr.asp?l=1144

Business 2.0: No More Search and Destroy
All too often, a few words entered in a firm's search box lead to
hundreds--or thousands--of individual items as results. Even worse, it's
often a mystery why these are the matches to a given search. It's a
marketer's worst nightmare, and it's not all that great for business,
either.
http://www.makovision.com/m/tr.asp?l=916


Hope those help, Peter. I've gleaned alot of info from your site(s) and
articles, just thought I'd return the favor.

Thanks,

Don Makoviney
www.Makovision.com
'Handpicked News For Web Developers'
_________________________________________________________________
Get your FREE download of MSN Explorer at http://explorer.msn.com

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From SBang@alphablox.com  Wed Jan 17 16:48:01 2001
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From: Steve Bang <SBang@alphablox.com>
To: "'Gary PERLMAN'" <perlman@turing.acm.org>
Subject: RE: HTTP/1.1 compression and response time
Date: Wed, 17 Jan 2001 13:49:38 -0800
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It has been a while since you posted the attached message about HTTP 1.1
compression and response time.  If you have a moment, I would be interested
in knowing if you've learned anything new since November.  From my reading
about HTTP compression, the gains can be astounding (as you said), but I
haven't read anything about using compression on pages that are dynamically
generated.  It sounds like this wouldn't be an issue, based on your comment
below that "compression time on our end is insignificant."  I haven't had a
chance to do all of the research on this topic I'd like to, but at
AlphaBlox, an engineer told me that this would really be a best practices
HTML developer issue, i.e., the person coding the pages would need to keep
the advantages in mind and code accordingly.  But, since our database
results are returned dynamically through our server, making our code cleaner
to take advantage of HTTP compression could be, I hope, well worth the
effort.  I need to show them some examples first, but haven't made time (or
had it available).  Any new insights that you can share would be welcome.

Also, I've been collecting some good articles about other ways to generate
pages quicker.  If I can find the folder, I could send you some links to the
information I found.  Microsoft has several articles about their home page
design and how it was improved dramatically by good coding tricks (creating
reusable .js files, etc.).

I don't think you posted a summary of responses.  I wouldn't have expected
much familiarity with this topic.  Did I miss one?

Steve

Steven K. Bang
Sr. Staff Information Developer
AlphaBlox (http://www.alphablox.com/)
(650) 526-1782 

HTTP 1.1 compression is a little known secret in optimizing the speed of
delivery of web pages.  I stumbled upon this a 

> -----Original Message-----
> From: Gary PERLMAN [mailto:perlman@turing.acm.org]
> Sent: Sunday, November 05, 2000 9:23 PM
> To: CHI-WEB@ACM.ORG
> Subject: HTTP/1.1 compression and response time
> 
> 
> I know this topic is not "flashy", but response time is a time-tested
> usability concern.  Call me a "compressionate conservative".
> 
> We are planning on adding HTTP/1.1 compression to our servers.
> So far, the results have been astounding.  Compression time
> on our end is insignificant, and arguably a net gain hopping
> on our internal network.  For HTML pages, which contain a lot
> of redundancy, the compression ratio range from 70-90% and higher.
> One page, which has 85K of text, is delivered in less that 8K bytes.
> For users with a slow connection, of which we have many, especially
> outside the US, the difference for a 56K connection on the above
> page is (assuming 6K bytes per second, which is optimistic)
> a reduction of transmission time from 14.2 seconds to 1.33 seconds.
> What is remarkable to me is that chi-web has not discussed this,
> and usableweb.com gets only two hits for "response time" (one being
> a Jakob Nielsen Alertbox article from 1995 with a section on response
> time).
> 
> A google search for "http  compression" will get you good pointers.
> We use Apache, for which there is free compression code.
> 
> Besides the plug for what appears to be a big win for users,
> I also have a concern.  Is this too good to be true?
> 
> Do people know of any problems with running HTTP/1.1 compression?
> I know some issues already:
>  * our regression testing software catches what a browser would see,
>    and changing to gzipped data from HTML caused a big difference
>    and required a change.
>  * some browsers send HTTP_ACCEPT_ENCODING with gzip, even though
>    they can not handle gzip (we are compiling a list).
> And yes, I already know:
>  * most compressed image formats do not get compressed
>  * other redundant languages (e.g., XML) compress very well
> 
> Please send any bad experiences to me, and I will summarize.
> In this case, no news will be good news.
> 
> Gary PERLMAN, OCLC Online Computer Library Center
> 6565 Frantz Road,  Dublin, Ohio  43017  USA
> perlman@acm.org  http://www.acm.org/~perlman/
> 
>    ---------------------------------------------------------
>    About CHI-WEB: http://www.acm.org/sigchi/web/chi-web.html
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> 

From perlman@turing.acm.org  Tue Jan 23 06:35:46 2001
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From: Gary PERLMAN <perlman@turing.acm.org>
To: Steve Bang <SBang@alphablox.com>
cc: Gary perlman <perlman@turing.acm.org>
Subject: RE: HTTP/1.1 compression and response time
In-Reply-To: <8C55B43B9581D211928A0008C7B1E95701B72BD6@hq.alphablox.com>
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I really do need to post a summary on the results.
The ACM server crash distracted me.

The only mail I got was on modem compression,
and how compression is built in to modern modems.
We did some tests on this and indeed they do have
compression ubilt in, but for reasons we can only
conjecture without a lot more work, modem compression
is ineffective, perhaps because of packet overhead
(compression starts for each new packet, when
compression ratios are worst).  Empirically, we
saw compression around 10% for modems, not much.

Here is a compression archive:
	http://lists.over.net/pipermail/mod_gzip/

Our own experience was:
 * MSIE 4.0 does not allocate enough space for decompression
   and can crash, so we do not compress for it
 * Lynx uses a temp file for decompression, so we do not
   compress for it (we run Lynx locally for telnet access
   to some of our services)
 * Netscape (not sure which versions),
   does not decompress JavaScript/.js pages even though
   it claims in the HTTP header that it accepts gzip,
   so we do not compress those files for Netscape.
 * HTML pages were compressed 80-90% (e.g., was 85K, now 8K).
   For a dedicated line to the UK, it has meant not needing
   to upgrade the connection.  Internal transfers of data
   (three hops on internal nodes) were reduced by 75%.
   Cost for compression is less than 1% (.2-.3 percent, I think).
   End users see an apparent halving of overall response
   time, more for slower connections.

All our pages are dynamically generated.  I would need to check,
but I think the HTML is compressed in memory.

Conclusion:
   HTML has so much redundancy that it compresses very well.
   Even included JavaScript and CSS may compress well enough to
   make separate server calls for them less attractive,
   even if they are cached.

On Wed, 17 Jan 2001, Steve Bang wrote:

> It has been a while since you posted the attached message about HTTP 1.1
> compression and response time.  If you have a moment, I would be interested
> in knowing if you've learned anything new since November.  From my reading
> about HTTP compression, the gains can be astounding (as you said), but I
> haven't read anything about using compression on pages that are dynamically
> generated.  It sounds like this wouldn't be an issue, based on your comment
> below that "compression time on our end is insignificant."  I haven't had a
> chance to do all of the research on this topic I'd like to, but at
> AlphaBlox, an engineer told me that this would really be a best practices
> HTML developer issue, i.e., the person coding the pages would need to keep
> the advantages in mind and code accordingly.  But, since our database
> results are returned dynamically through our server, making our code cleaner
> to take advantage of HTTP compression could be, I hope, well worth the
> effort.  I need to show them some examples first, but haven't made time (or
> had it available).  Any new insights that you can share would be welcome.
> 
> Also, I've been collecting some good articles about other ways to generate
> pages quicker.  If I can find the folder, I could send you some links to the
> information I found.  Microsoft has several articles about their home page
> design and how it was improved dramatically by good coding tricks (creating
> reusable .js files, etc.).
> 
> I don't think you posted a summary of responses.  I wouldn't have expected
> much familiarity with this topic.  Did I miss one?
> 
> Steve
> 
> Steven K. Bang
> Sr. Staff Information Developer
> AlphaBlox (http://www.alphablox.com/)
> (650) 526-1782 
> 
> HTTP 1.1 compression is a little known secret in optimizing the speed of
> delivery of web pages.  I stumbled upon this a 
> 
> > -----Original Message-----
> > From: Gary PERLMAN [mailto:perlman@turing.acm.org]
> > Sent: Sunday, November 05, 2000 9:23 PM
> > To: CHI-WEB@ACM.ORG
> > Subject: HTTP/1.1 compression and response time
> > 
> > 
> > I know this topic is not "flashy", but response time is a time-tested
> > usability concern.  Call me a "compressionate conservative".
> > 
> > We are planning on adding HTTP/1.1 compression to our servers.
> > So far, the results have been astounding.  Compression time
> > on our end is insignificant, and arguably a net gain hopping
> > on our internal network.  For HTML pages, which contain a lot
> > of redundancy, the compression ratio range from 70-90% and higher.
> > One page, which has 85K of text, is delivered in less that 8K bytes.
> > For users with a slow connection, of which we have many, especially
> > outside the US, the difference for a 56K connection on the above
> > page is (assuming 6K bytes per second, which is optimistic)
> > a reduction of transmission time from 14.2 seconds to 1.33 seconds.
> > What is remarkable to me is that chi-web has not discussed this,
> > and usableweb.com gets only two hits for "response time" (one being
> > a Jakob Nielsen Alertbox article from 1995 with a section on response
> > time).
> > 
> > A google search for "http  compression" will get you good pointers.
> > We use Apache, for which there is free compression code.
> > 
> > Besides the plug for what appears to be a big win for users,
> > I also have a concern.  Is this too good to be true?
> > 
> > Do people know of any problems with running HTTP/1.1 compression?
> > I know some issues already:
> >  * our regression testing software catches what a browser would see,
> >    and changing to gzipped data from HTML caused a big difference
> >    and required a change.
> >  * some browsers send HTTP_ACCEPT_ENCODING with gzip, even though
> >    they can not handle gzip (we are compiling a list).
> > And yes, I already know:
> >  * most compressed image formats do not get compressed
> >  * other redundant languages (e.g., XML) compress very well
> > 
> > Please send any bad experiences to me, and I will summarize.
> > In this case, no news will be good news.
> > 
> > Gary PERLMAN, OCLC Online Computer Library Center
> > 6565 Frantz Road,  Dublin, Ohio  43017  USA
> > perlman@acm.org  http://www.acm.org/~perlman/
> > 
> >    ---------------------------------------------------------
> >    About CHI-WEB: http://www.acm.org/sigchi/web/chi-web.html
> >    ---------------------------------------------------------
> > 
> 

From owner-chi-web@ACM.ORG  Thu Feb  1 12:34:10 2001
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Reply-To: Lynn Boyden <lynn.boyden@RAREMEDIUM.COM>
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From: Lynn Boyden <lynn.boyden@RAREMEDIUM.COM>
Subject:      librarians AND usability engineers
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looks like we're making the high school counseling magazines (both in the
same issue!):

http://www.bls.gov/opub/ooq/ooqhome.htm

--
Lynn Boyden - Information Architect
Rare Medium - Los Angeles
310.302.7240 x290
310.302.7245 fax

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From pane+@cs.cmu.edu  Tue Feb 20 09:43:08 2001
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Date: Tue, 20 Feb 2001 09:43:11 -0500
To: Gary PERLMAN <perlman@turing.acm.org>
From: John Pane <pane+@cs.cmu.edu>
Subject: Re: Form-based queries for the HCI Bibliography
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On 2/5/01, Gary PERLMAN wrote:
>I just released the new UI, unless you object.

Hi Gary,

Well, the new search interface has been active for a few weeks now. 
Have you gotten any feedback about it?

I don't know what time frame you have in mind for evaluations. If it 
will be soon, perhaps we can submit a paper to the IEEE Symposium on 
Human-Centric Computing Languages and Environments (this used to be 
the Visual Languages Symposium, where my paper about match forms 
appeared). Their submission deadline is March 11. 
http://cuisung.unige.ch/HCC01/ . Are there any other places good 
places to submit, besides CHI?

Cheers,
John

From owner-chi-web@ACM.ORG  Tue Mar  6 13:09:50 2001
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I recently got this message from an account director at our company:

 Do you have any stats that I could use as a case study or know who
might ; e.g. following a usability study and subsequent site redesign
client x retained y more visitors..?

As our usability team has not yet done any site redesigns  (we have only
built new sites currently, rather than redesigning existing sites) we
cannot offer him any stats. I wonder if any of you have stats on a site
which you redesigned according to usability principles and which showed
an increase in visitors and  visitor retention.
If you send any studies etc direct to me I'll summarise and send to the
list.
Thanks
Jane Austin

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From SBang@alphablox.com  Mon Mar 19 17:52:52 2001
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From: Steve Bang <SBang@alphablox.com>
To: "'Gary PERLMAN'" <perlman@turing.acm.org>
Subject: RE: HTTP/1.1 compression and response time
Date: Mon, 19 Mar 2001 14:54:56 -0800
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Here's an article that will probably interest you:

  Extreme HTML Optimization
  http://webreference.com/authoring/languages/html/optimize/

Steve Bang
AlphaBlox

> -----Original Message-----
> From: Gary PERLMAN [mailto:perlman@turing.acm.org]
> Sent: Tuesday, January 23, 2001 3:35 AM
> To: Steve Bang
> Cc: Gary perlman
> Subject: RE: HTTP/1.1 compression and response time
> 
> 
> I really do need to post a summary on the results.
> The ACM server crash distracted me.
> 
> The only mail I got was on modem compression,
> and how compression is built in to modern modems.
> We did some tests on this and indeed they do have
> compression ubilt in, but for reasons we can only
> conjecture without a lot more work, modem compression
> is ineffective, perhaps because of packet overhead
> (compression starts for each new packet, when
> compression ratios are worst).  Empirically, we
> saw compression around 10% for modems, not much.
> 
> Here is a compression archive:
> 	http://lists.over.net/pipermail/mod_gzip/
> 
> Our own experience was:
>  * MSIE 4.0 does not allocate enough space for decompression
>    and can crash, so we do not compress for it
>  * Lynx uses a temp file for decompression, so we do not
>    compress for it (we run Lynx locally for telnet access
>    to some of our services)
>  * Netscape (not sure which versions),
>    does not decompress JavaScript/.js pages even though
>    it claims in the HTTP header that it accepts gzip,
>    so we do not compress those files for Netscape.
>  * HTML pages were compressed 80-90% (e.g., was 85K, now 8K).
>    For a dedicated line to the UK, it has meant not needing
>    to upgrade the connection.  Internal transfers of data
>    (three hops on internal nodes) were reduced by 75%.
>    Cost for compression is less than 1% (.2-.3 percent, I think).
>    End users see an apparent halving of overall response
>    time, more for slower connections.
> 
> All our pages are dynamically generated.  I would need to check,
> but I think the HTML is compressed in memory.
> 
> Conclusion:
>    HTML has so much redundancy that it compresses very well.
>    Even included JavaScript and CSS may compress well enough to
>    make separate server calls for them less attractive,
>    even if they are cached.
> 
> On Wed, 17 Jan 2001, Steve Bang wrote:
> 
> > It has been a while since you posted the attached message 
> about HTTP 1.1
> > compression and response time.  If you have a moment, I 
> would be interested
> > in knowing if you've learned anything new since November.  
> From my reading
> > about HTTP compression, the gains can be astounding (as you 
> said), but I
> > haven't read anything about using compression on pages that 
> are dynamically
> > generated.  It sounds like this wouldn't be an issue, based 
> on your comment
> > below that "compression time on our end is insignificant."  
> I haven't had a
> > chance to do all of the research on this topic I'd like to, but at
> > AlphaBlox, an engineer told me that this would really be a 
> best practices
> > HTML developer issue, i.e., the person coding the pages 
> would need to keep
> > the advantages in mind and code accordingly.  But, since 
> our database
> > results are returned dynamically through our server, making 
> our code cleaner
> > to take advantage of HTTP compression could be, I hope, 
> well worth the
> > effort.  I need to show them some examples first, but 
> haven't made time (or
> > had it available).  Any new insights that you can share 
> would be welcome.
> > 
> > Also, I've been collecting some good articles about other 
> ways to generate
> > pages quicker.  If I can find the folder, I could send you 
> some links to the
> > information I found.  Microsoft has several articles about 
> their home page
> > design and how it was improved dramatically by good coding 
> tricks (creating
> > reusable .js files, etc.).
> > 
> > I don't think you posted a summary of responses.  I 
> wouldn't have expected
> > much familiarity with this topic.  Did I miss one?
> > 
> > Steve
> > 
> > Steven K. Bang
> > Sr. Staff Information Developer
> > AlphaBlox (http://www.alphablox.com/)
> > (650) 526-1782 
> > 
> > HTTP 1.1 compression is a little known secret in optimizing 
> the speed of
> > delivery of web pages.  I stumbled upon this a 
> > 
> > > -----Original Message-----
> > > From: Gary PERLMAN [mailto:perlman@turing.acm.org]
> > > Sent: Sunday, November 05, 2000 9:23 PM
> > > To: CHI-WEB@ACM.ORG
> > > Subject: HTTP/1.1 compression and response time
> > > 
> > > 
> > > I know this topic is not "flashy", but response time is a 
> time-tested
> > > usability concern.  Call me a "compressionate conservative".
> > > 
> > > We are planning on adding HTTP/1.1 compression to our servers.
> > > So far, the results have been astounding.  Compression time
> > > on our end is insignificant, and arguably a net gain hopping
> > > on our internal network.  For HTML pages, which contain a lot
> > > of redundancy, the compression ratio range from 70-90% and higher.
> > > One page, which has 85K of text, is delivered in less 
> that 8K bytes.
> > > For users with a slow connection, of which we have many, 
> especially
> > > outside the US, the difference for a 56K connection on the above
> > > page is (assuming 6K bytes per second, which is optimistic)
> > > a reduction of transmission time from 14.2 seconds to 
> 1.33 seconds.
> > > What is remarkable to me is that chi-web has not discussed this,
> > > and usableweb.com gets only two hits for "response time" 
> (one being
> > > a Jakob Nielsen Alertbox article from 1995 with a section 
> on response
> > > time).
> > > 
> > > A google search for "http  compression" will get you good 
> pointers.
> > > We use Apache, for which there is free compression code.
> > > 
> > > Besides the plug for what appears to be a big win for users,
> > > I also have a concern.  Is this too good to be true?
> > > 
> > > Do people know of any problems with running HTTP/1.1 compression?
> > > I know some issues already:
> > >  * our regression testing software catches what a browser 
> would see,
> > >    and changing to gzipped data from HTML caused a big difference
> > >    and required a change.
> > >  * some browsers send HTTP_ACCEPT_ENCODING with gzip, even though
> > >    they can not handle gzip (we are compiling a list).
> > > And yes, I already know:
> > >  * most compressed image formats do not get compressed
> > >  * other redundant languages (e.g., XML) compress very well
> > > 
> > > Please send any bad experiences to me, and I will summarize.
> > > In this case, no news will be good news.
> > > 
> > > Gary PERLMAN, OCLC Online Computer Library Center
> > > 6565 Frantz Road,  Dublin, Ohio  43017  USA
> > > perlman@acm.org  http://www.acm.org/~perlman/
> > > 
> > >    ---------------------------------------------------------
> > >    About CHI-WEB: http://www.acm.org/sigchi/web/chi-web.html
> > >    ---------------------------------------------------------
> > > 
> > 
> 

From owner-chi-web@ACM.ORG  Tue Apr 10 14:13:34 2001
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Announcing new list for usability specialists marketing to libraries:

LUII: Library User Interface Issues is a forum for librarians, usability
engineers, user experience strategists and other professionals to
discuss issues of usability as they apply to online subscription
resources in the library environment.

I hope that together we can create usability standards for online
products that are marketed to libraries, and develop a useful website
for rating usability. Most of all, by communicating together, we can
improve the usability of existing and future services.

A rudimentary web site is taking shape at:
http://www.cochran.sbc.edu/luii/

I welcome your suggestions and discussion.

Sincerely,
Liz Linton
Electronic Resources Librarian
Sweet Briar College

804-381-6315
melinton@sbc.edu

To read this list on the web, please visit:
    http://www.topica.com/lists/luii

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From mckeeman@equinox.cs.dartmouth.edu  Thu Apr 12 01:03:32 2001
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Date: Thu, 12 Apr 2001 01:03:47 -0400 (EDT)
From: Bill McKeeman <mckeeman@equinox.cs.dartmouth.edu>
To: <perlman@acm.org>
Subject: hi
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Gary,

I was researching An Wang's education
and stumbled into your home page.
Nice seeing you again.

I have been preparing a lecture for
the compiler class here.  I was just
thinking of all the unix/C skills I
learned from you and still use.
Thanks again.

/s/ Bill

p.s. I am usually at MathWorks...
where I also write compilers :-)

p.p.s.  Of course, I am retired,
which is why I have two jobs.


From owner-chi-web@ACM.ORG  Tue Apr 17 15:18:23 2001
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              <neuwirth@PARC.XEROX.COM>
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              <neuwirth@PARC.XEROX.COM>
Subject:      Call for Papers: Usability & the WWW: IEEE INTERNET COMPUTING Mar
              /Apr 02 THEME ISSUE
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[Apologies if you receive this message more than once]
[Pleases distribute the call to individuals you think might be interested and/or to your local organisational mailing lists]

CALL FOR PAPERS: Usability and the World Wide Web

IEEE INTERNET COMPUTING Journal: March/April 2002 THEME ISSUE

SUBMISSIONS DUE DATE: 1 September 2001

GUEST EDITORS:
    Christine M. Neuwirth, Carnegie Mellon University <cmn@cs.cmu.edu>
    Susan Harkness Regli, VerticalNet <shregli@verticalnet.com>

The World Wide Web holds the promise of universal access to an infinite variety of  resources, but that dual promise of universality and variety poses special challenges for  usability. This special issue covers developments in improving and evaluating the usability  of Web sites, with special emphasis on designing for a broad spectrum of diverse visitors  while addressing specific domain needs.

Technical papers should present advances in usability design and testing for the Web. Topics  of interest include:

* Novel applications of human-computer interaction techniques to improve Web site design.
* Techniques for improving access to Web sites for populations diverse in culture, ability,  economic status, and computer literacy.
* Case studies that identify and address challenges in specific domains such as  business-to-consumer e-commerce, business-to-business e-commerce, distance learning on the  Web, community sites, and online journals.
* Processes to quickly and efficiently progress from user needs analysis to technical  prototyping and implementation.
* Technical advances in tracking server and user activity on Web sites.
* Site engineering and architecture improvements for enhanced performance and fidelity.
* Experimental studies of user response to Web site designs.

Papers should explicate technical issues related to designing, building, and testing usable Web sites. Research papers should demonstrate the feasibility of the approach and describe  the state of realization. Case studies and applied papers should discuss the key factors  that made the system work and should also mention the pitfalls and problems encountered.

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On April 20 I asked the list:

What makes more sense: to bold the labels for information or their
accompanying data displays?  For example if you had a display like this on a
web page:

  Name: Leslie Carter
  Address: 123 Shady Lane
  City: Fairfax
  State: VA

would you bold the word "Name" or the actual name, "Leslie Carter."

I believe one scans a display looking for labels to find the data, so
scanning for labels should be optimized by making them bold.  But the most
important information is the data...hum.
------------------------
The general consensus was that it depends on the viewers' needs.
I think Mary Deaton summed up the responses the best:

... there were two possible answers because there are two possible
audiences:
those entering information and those reading information.

The project I was working on had an interface for a site visitor to enter
information into a multi-page form (to apply for a permit) and then that
same form had to be read by the person who would approve or deny the permit.
I opted to have the labels dominate for the input user and the data dominate
for the reviewing person. We used two style sheets to make it happen.

The person doing input needs to know what they are to input. The person
reviewing, in our case, was extremely familiar with the form and knew what
data went where, they just had to review the data a specific person had
entered.

Mary Deaton
Deaton Information Design
News and opinion at: http://www.mmdeaton.com


Other responses below:
-----------
Depends on the context of use.
If it's a display which you see frequently, and you know which
fields are where, and they don't move, and you might be scanning
through all the data (might be the case if you are reviewing
a lot of data on standard forms) then put the actual data in bold.

On the other hand, if someone is viewing a display one-off, and
needs to extract information quickly from it, it would make
more sense to me to make the labels bold.

Simon Grant
------------

Off the top of my head, I would think it would depend on the context.  In
brief: if I'm entering data or working with data I know, I'd want labels
bolded.  If I'm scanning someone else's data, I'd bold the data.   The flip
side (which leads to the same result): if I'm familiar with the label
layout (I see this form all the time), I'd bold the data; otherwise I'd
bold the labels.

John F. ("Jeff") Kelley, Ph.D., CPE
IBM Global Services, Senior Usability Engineering Consultant
Email: jfkelley@us.ibm.com
------------------------

I have played with this bit a it from time to time when setting style sheet
templates in MS word, QuarkXpress and elsewhere... for print use.

Recently I have been experimenting quite a bit in Flash and Dreamweaver,
preparing for some interfaces for a couple of form-heavy web projects.
I have been playing/studying to see how I react to permutations of
these 10 important parameters:

LEFT SIDE
1. Label background color
2. Label font color
3. Label text Regular/Italic
4. Label text Bold/Not
5. Use of Colon: or not
6. Alignment Left/Right

RIGHT SIDE
7. Information background color
8. Information font color
9. Information text Regular/Italic
10. Information text Bold/Not

Still in the midst of this work, and not yet tested on strangers. So
interested to hear your what others say and what you think/do yourself..

CONCLUSION THUS FAR: I believe the answer is that it really is a matter of
balance and context, just like everything else in life :-)

meanwhile ..here are my ad-hoc rules-of-thumb-du-jour

1. Yes I tend to agree with you = bold labels work well

2. Too much bold ink defeats the purpose of emphasis with a distinguishing
typographic convention. This can be offset by using well known techniques of
tab alignments and judicious white space.

3. If all the labels are short, nicely aligned and BOLD and there are a
modest number of them, then yes it helps reading.
If there is repetition of a format of labeling for many pages/screens, be
much careful about using bold labels. I don't know why this is so, but it is
to my eyes..

4. Making BOLD all the content of information text fields [right hand side]
almost always produces too much ink, especially if long and wraps to
multiple lines.

5. Using all BOLD on right hand-side becomes a general attributed of the
overall graphic design considerations. It defeats the main use of BOLD to
emphasize.

6. If the total typography is well balanced [size color font etc] it can be
very readable.

7. Color and contrast are _very_ important. While BOLD advances, selecting
softer colors or changing backgrounds can offset and balance this effect.
For example soft blue gray in bold will equalize itself.

8. SERIF fonts in BOLD usually look sick unless they are very carefully
restricted.

9. If one wants to emphasize just one or two pieces of the information,
then all labels BOLD with a few BOLD items  on the right-hand side is very
effective.

I have also found that no BOLD on the labels in the same context works
equally well. Why? Because there are two messages being sent:

a> uniform use of bold or not on labels is about the fact that labels are
different semantic from content.

b:> theory-> the eye is drawn to the exception in the pattern not the
regularity.. well, sometimes ;-)

10. Scale matters. Bold type can often be slightly smaller to balance need
for emphasis, semantic distinction but not overdo the amount of 'ink'

hope this makes sense and helps
good luck!

Jason CONIFER = NOMADICS['Interactive Art and Technology']
----------------------------

I think it's fairly standard graphic design / typography practice to bold
the labels and have normal text (same font otherwise its too distracting),
this way you can even leave out the colon.

Essentially, once you differentiate visually between the two types of
information, it matters less whether the viewer is scanning for labels or
data - the contrast makes either easy to see.
-------------------

I would make the labels bold and not the data itself. I agree that the data
itself is more important but the labels are there to locate the important
information. Making the labels bold makes it easier to scan and locate.
Subtitels should also be bold for the same reason: they give us a clue about
the content, are not providing the content itself. One could put the same
question in this area: what is better: to make the subtitle bold or the
content
residing underneath. The answer seems obvious to me, so I would not change
tactics because the information is more terse for personality information.
-----------------------

As I've been working on revamping an online address book for the past 5
months I can safely say, I've *really* thought this one over.

In cases like the one you asked about (the different elements are set off by
hard returns).

My assumptions:
- folks are scanning for information not labels.
- usually labels can be inferred from the information.

I did it like so:

   Name: Leslie Carter
Address: 123 Shady Lane
   City: Fairfax
  State: VA

with the labels in gray italics and the info in normal black, all against a
light background.

I purposely wanted the labels to recede into the background a bit because
they are only needed if a user can't figure out what they are from the info
which isn't too likely.  I wanted the primary focus to be on the info and I
set it apart using the justification above.  I did not bold anything because
I like to save the bold for things that are really important and might
normally be missed (e.g. some key words in the instructions).

-----------------

Hi. As with all things, "it all depends." There's likely more wrt the
context in which such a display might be used that would suggest the right
approach.

> For example if you had a display like this on a
> web page:
>
> Name: Leslie Carter
> Address: 123 Shady Lane
> City: Fairfax
> State: VA

..and this were the only instance (or one of a few in block form) on the
page, and a shipping, billing, or other user-related address, then the task
would likely be verification that this was the address they wanted to use,
and bolding the data would be appropriate. Actually, since this construction
of name and address is very common, you could show it to people without
labels at all and it would likely be understood; this suggests that the
labels can safely take a back seat to the data.

On the other hand, if you have a columnar layout with myriad addresses, the
labels might be necessary to show what kind of data you're looking at, and
it would make sense to bold them to call out "this huge column of numbers is
full of zip codes" "this huge column of letters is full of state codes" etc.

> I believe one scans a display looking for labels to find the data, so
> scanning for labels should be optimized by making them bold.  But the most
> important information is the data...hum.

Naturally, the most important information is the data. Often, the data is
self-suggestive: in the context of a shipping-related task, a US address is
pretty obviously a US address to a US resident. In such cases, the shape and
size of the data is perhaps more likely to be scanned for than the labels,
although I suspect that users might be scanning more generally for both
something that looks like an address AND the word address.

Regardless of bolding, you can help the user scan by changing the
conformation of data. For example,

   Name: Leslie Carter
Address: 123 Shady Lane
   City: Fairfax
  State: VA

regardless of bolding may be more readily parsed by the user than

Name: Leslie Carter
Address: 123 Shady Lane
City: Fairfax
State: VA

since the address looks more like an address, and the label is not
significantly occluded by the change in layout.

Jon Plummer
----------------

Formatting, like color, is not accessible to those using assistive
technology that does not support the attributes, e.g., a Braille
terminal provides no bold, italic, font, font size, capitalization,
etc. Formatting should not be used to convey information. On the other
hand, here you are using formatting to enhance conveyance of
information and not as the primary (sole) means of conveying. That
does make a difference. Color can be similarly used, not as the
primary/sole means to convey information but to enhance the
conveyance for those that can see color.

That rant out of the way, I prefer to bold the labels if for no other
reason than bold or capitalization is often used for labels on forms.
In other words, I prefer consistency/standardization.

Larry G Hull
---------------

I work on our company's web applications.  Because our users will be using
our software on an ongoing basis, we feel they will gain familiarity with
most of the screens in fairly short order.  As the users become familiar
with which data appears where on certain screens, the labels lose some
significance while data never loses its significance.  Therefore, we chose
to bold the data and leave the labels in normal text.  Your mileage may
vary.  I also cannot say that the converse is obviously true.

Richard Chimera, Design Council
-----------------

Why bold either?  Try a little experiment on yourself.  Create three tables
in Word (or whatever editor) and put your address info it.  Leave the first
table alone, bold the first column in the second table, and the second
column in the third table.  Personally, I found the first table (no bolding)
easiest to read, the second table (label bolding) the next, and the third
table (data bolding) the hardest.

If you look at Amazon (I'm not saying you should follow their example, or
that they're a good example, but that it's just an example), they bold a few
labels in the final checkout, but rarely bold the data (except for credit
card number and expiration date).  The same seems to be true with other B2C
sites.  I think a little bolding is ok, but not every label.  For example

Glen.Walker@SAS.com <mailto:Glen.Walker@SAS.com>

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From owner-chi-policy@ACM.ORG  Sat May 19 09:55:03 2001
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Dear colleagues,

  I'm pleased to announce an online resource for web site developers,
"Universal Usability in Practice" with recommendations and resource links:
http://www.otal.umd.edu/UUPractice

  The topics covered include hardware issues such as accommodating users
with slow modems, small screens, text-only, and wireless devices and content
design issues such as translation to other languages, plus access for
novice, low educated and low motivated users, children and elders.  They
also dealt with disability design for blind, deaf, cognitively impaired, and
physically disabled.  Each article has practical guidelines, web site
examples, links to organizations, and a bibliography.

  I am proud of the 18 grad students in my human-computer interaction course
at the University of Maryland who created this website.  Positive feedback
and suggested improvements to individual students (and me) would be great.
You can write to the whole group directly at cmsc838s@cs.umd.edu

Thanks... Ben

Ben Shneiderman           http://www.cs.umd.edu/~ben
Dept of Computer Science  301-405-2680
University of Maryland    301-405-6707 fax
College Park, MD 20742    http://www.cs.umd.edu/hcil

From owner-chi-web@ACM.ORG  Wed May 30 05:13:19 2001
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This came around the British HCI Group announcements list (of all
places). I didn't think I'd seen it anywhere else as yet:

A new  online resource for web site developers:

"Universal Usability in Practice" with recommendations and resource
links at
'http://www.otal.umd.edu/UUPractice'

Group contact cmsc838s@cs.umd.edu

  The topics covered include hardware issues such as accommodating users
with slow modems, small screens, text-only, and wireless devices and
content
design issues such as translation to other languages, plus access for
novice, low educated and low motivated users, children and elders.  They
also dealt with disability design for blind, deaf, cognitively impaired,
and
physically disabled.  Each article has practical guidelines, web site
examples, links to organizations, and a bibliography.

Ben Shneiderman

Regards,

William Hudson
Syntagm Ltd
Design for Usability
Tel +44 (1235) 522859
Fax +44 (1235) 554449
Web http://www.syntagm.co.uk
vCard http://www.syntagm.co.uk/whudson.vcf

Contributor to Addison-Wesley's _Object Modeling and User Interface
Design_
Amazon.com -
http://www.amazon.com/exec/obidos/asin/0201657899/syntagmltd02
Amazon.co.uk -
http://www.amazon.co.uk/exec/obidos/asin/0201657899/syntagmltd

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From keith@universalusability.org  Wed May 30 12:33:56 2001
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Some news about universal usability:


* The CUU 2000 site has been updated to include conference reports 
from the student fellows and Ben Shneiderman, information on the 
paper and digital proceedings, and some PowerPoint presentations from 
the conference.

http://www.acm.org/sigchi/cuu/

If you were a speaker at CUU 2000 and have not given me a copy of 
your presentation, I will still put it online for you.


* The organizational efforts for CUU 2002 have begun. You will be 
hearing more about our next conference soon, but if you have specific 
ways that you want to help with CUU 2002, contact Marilyn Tremaine at 
<tremaine@cs.princeton.edu>.


* 18 grad students in Ben Shneiderman's HCI course at the University 
of Maryland have created an online resource for web site developers, 
"Universal Usability in Practice" with recommendations and resource 
links.

http://www.otal.umd.edu/UUPractice/

Positive feedback and suggested improvements to individual students 
(and the professor) would be great. You can write to the whole group 
directly at <cmsc838s@cs.umd.edu>.


* UniversalUsability.org (http://universalusability.org) is the site 
created by our CUU 2000 student fellows. We are working on a new 
version to build upon the students' fine work and create the 
definitive resource about universal usability: news and event 
listings, original writings, and a large bibliography.

If you are interesting in contributing to the site, contact me. We 
are looking for individuals to volunteer some of their time and 
organizations that may wish to sponsor it.



You are getting this email because you were either a CUU 2000 
organizer, author, reviewer or you asked to receive news about the 
conference.

If you do NOT want to get any more news about universal usability, 
just reply to this email and I will remove you from the list. I 
expect to only have news to send out every few months.


Keith
-- 
keith@universalusability.org
http://universalusability.org/

From owner-chi-web@ACM.ORG  Thu May 31 03:54:43 2001
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Subject:      Edward Tufte's officialy site has been launched
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FYI to all Edward Tufte fans -

After much pressure from everyone, Edward Tufte has finally launched a web
site where you can purchase his books on information design, prints, posters
and artwork, sign up for his one-day courses (which he gives around the
country), and post questions about information design in his Ask E.T. forum,
which he answers personally.

http://www.edwardtufte.com


Dariane Hunt
EyeArchitect
467 Beacon St.
Boston, MA 02115
(617) 247-3647
dariane@eyearchitect.com
http://www.eyearchitect.com

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From owner-chi-web@ACM.ORG  Fri Jun  1 15:02:50 2001
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Hi Folks -

Thanks ever so much for the responses to my inquiry.  I was pleasantly surprised at both the number and thoroughness of the responses, even to the point of offering translation services.  Below are
the somewhat organized references, and the list of people who responded.  An asterisk by an entry denotes an associated cost for that entry.

Thanks again,

Mike Boyink
HermanMiller.com

Aggregated:
http://www.nua.ie/surveys/ (most cited)
http://cyberatlas.internet.com/
http://www.cio.com/forums/global/
http://www.commerce.net/research/
http://www.hitechmarketing.co.za/statistics.htm
http://www.mediametrix.com
http://www.emarketer.com
 * http://www.statmarket.com/

Australia:
http://www.noie.gov.au
http://www.abs.gov.au/ausstats/abs@.nsf/0/7F0705B27DBE034ACA2568BD0013630A?Open&Highlight=0,internet

Canada:
* http://www.statcan.ca/english/IPS/Data/56F0003XIE.htm
* http://www.statcan.ca/english/IPS/Data/56M0002XCB.htm
* http://www.statcan.ca/english/IPS/Data/56F0006XIE.htm
http://canada.gc.ca/programs/guide/5_2e.html

Latin America:
http://www.cg.org.br/indicadores/index.htm
http://www.baquia.com

Sources:
Erika Pittman
nicholas frota
Tracy Tavis
Fernanda Zacchi
Berna Tural
Thomas Madsen-Mygda
Mikel Atkins
Laura O'Grady
Coneti GiriMohan
Adam Trowbridge
Marcelo Fortino
Rodrigo Araujo
Paola Kathuria
Rod Peno
David Jarvis
Frederico Guth
Mel Yuan
Peter Szmyt
Elizabeth Furtado

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From owner-chi-web@ACM.ORG  Thu Jun 14 04:46:44 2001
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In response to some e-mails I got about my usability website:

- Some were unable to get to the site.  I apologize.  Apparently the site
has some technical difficulties (happens when 30-some students are trying to
upload before a deadline), but they should be resolved in a few days so I
encourage you to try again soon.
again, the url is:
http://adrenaline.ucsd.edu/187stage/s2001ezine/features/usability/usa_index.
asp

- I was only responsible for my own "content", i.e. not the top or left
portion of the site.  Those were just included in my assignment as lines of
code just so my own site could be itnegrated with the course's.  I also have
some usability issues with the drop "right and down" menu but oh well.
Maybe the designer should read my articles (grin).

- Finally, some have requested I add their company to the list.  However, as
much as I would love to oblige (the more the merrier, really), because it
was a school assignment, I'm not allowed to edit it anymore after the
deadline.  I plan to transfer it over to my own website, so when that
happens, I will add the names requested.

Thank you very much for the feedback and encouragement.  It was the first
time I took a class like this (focused at information architecture and
usability) and the list has been very helpful.

-miyon


_________________________________________________________
Do You Yahoo!?
Get your free @yahoo.com address at http://mail.yahoo.com

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From owner-chi-web@ACM.ORG  Fri Jun 15 12:44:11 2001
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Hendrik Manhaeve wrote:
>A lot of people on this list and elsewhere have pointed out that opening
new
>windows is a bad behavior and I agree. As a designer you have no right to
open
>a new window on the users computer. The computer is theirs not yours.

Under nearly all circumstances, I would strongly agree. There are, however,
some occasions on which I do use separate windows --- but **ALWAYS** with a
clear and unmistakable notice to the user beforehand. While I may not have a
right to open a new window on the user's computer, s/he does have that
right. There are really only two conditions I've found that have ever called
for the separate-window behaviour:

*  If I'm presenting material that's long and/or fairly complex, I will
(very rarely) chunk it up and present it in a separate window. The purpose
of this is to simultaneously keep navigation handy in the main window
(because I'm trying to avoid frames), and to present the material in chunks
small enough as not to require (most) users to scroll. For example, this
layout is actually fairly common in online documentation (think of the
Overview/Details layout of Help in Lotus applications, and the ubiquitous
pop-ups in most Windows applications), because it usually represents a
preferable alternative to topics that require lots of scrolling. In the
tests I've run on it, it generally isn't a problem so long as users **KNOW
IN ADVANCE** that this is what they'll be getting --- that is, so long as
they retain a feeling of being in control of the site or app, and not the
other way around.

*  If the secondary window contains a list of links, I have on occasion used
the secondary-window links to display the target in the primary browser
window. I know: this is a far cry from elegant or even graceful, but it
seemed the best solution to the client's needs at the time, rather than (a)
having long lists of links in the primary browser that probably will require
scrolling, then displaying the target in the primary window [what happens
when I want to try the next link; will I realize I have to use the Back
button to see them?], (b) having long lists of links in the primary browser
that probably will require scrolling, then displaying each target in its own
secondary window [thereby quickly filling the desktop with browsers], (c)
having link lists in one or more secondary windows [which at least minimizes
scrolling and preserves site navigation] and displaying the results in
either that secondary window [thereby losing the link list] or a new
tertiary window [thereby once again creating clutter]. This situation is
rare, I'll grant that, but it can and does occur, and there are times when
secondary windows are the least of several evils.

One of the most serious usability drawbacks I consistenly see in use of
secondary windows is that the designer/programmer simply assigns each link
to a **NEW** window, rather than assigning it to s **NAMED** window. In the
former case, each link will display a new browser instance, very quickly
creating a navigational morass and eating up system resources. In the latter
case, clicking the first link may open a new window, but each subsequent
link from the main window displays information in that same secondary
window. In my own testing, the difference in both user success and user
acceptance has been dramatic; users quickly learn that the Main Window is
primarily for navigation or overview, while the secondary window --- the one
and only secondary window --- is for details. Again, the layout model is
directly adapted from online documentation.

I also try to be very careful in designing the secondary window, so that it
contains only those controls necessary to immediate display or non-display
of the information contained. That is, I usually disable everything but the
scrollbars and the ability to resize, then put an explicit Close (or even
"Close and return to the main Foobar.com site") button in there somewhere.
The result is that the window looks different enough from the main window
that users are less likely to be puzzled by where they are or what they're
seeing.

Thoughts?
Matt

Matt Prather
BULCmale Enterprises
http://www.bulcmale.com/
mprather@bulcmale.com

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From owner-chi-web@ACM.ORG  Fri Jun 22 12:48:41 2001
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Subject:      Summary of responses to the question of "where to find Usability
              papers"
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Hi, this is the summary of responses to my question
of "where to find Web Usability papers" posted several days ago.

I got 7 responses which told me some websites of collected
usability papers. Although I have not visited all those websites which,
but I think those websites are helpful to peoples who have same interest.
Here is a list of the websites:
---------------------
 $B#1!% (Bwww.hcibib.org
 $B#2!% (Bhttp://usableweb.com
 $B#3!% (Bhttp://psyberspace.net/web/searchresult.cfm?Criteria=hci
 $B#4!% (Bhttp://www.usableweb.com
 $B#5!% (Bhttp://www.useit.com
 $B#6!% (Bhttp://www.ida.liu.se/labs/aslab/groups/um/
 $B#7!% (Bhttp://www.phil.uni-sb.de/fr/infowiss/projekte/museum/mw2001.htm#M
 $B#8!% (Bwww.goodexperience.com
 $B#9!% (Bwww.creativegood.com
 $B#1#0!% (Bhttp://www.alastc.co.uk/usability/usa_links.htm
 $B#1#1!% (Bhttp://www.alastc.co.uk/usability/usa_papers.htm
12. http://citeseer.nj.nec.com/cs
---------------------

Responses to my posting:

---From: Tony Costa[tcosta@window.id.iit.edu]-----
There is a great resource on the web for searching through research
articles. It is called ResearchIndex. It cross references thousands of
research papers.
http://citeseer.nj.nec.com/cs
---From: Brenda Janish[brendaj@interaccess.com]-----
Try www.hcibib.org
---From: Andy Edmonds[aedmonds@mindspring.com]-----
http://usableweb.com
http://psyberspace.net/web/searchresult.cfm?Criteria=hci
---From: Lu, Hongzheng (Cindy) [cindylu@lucent.com]-----
Try:
http://www.usableweb.com
http://www.useit.com
---From: Werner Schweibenz[w.schweibenz@mx.uni-saarland.de]----
Hi,
you can find some general information on usability at
http://www.ida.liu.se/labs/aslab/groups/um/
and some research papers on Web usability for museum Web sites at
http://www.phil.uni-sb.de/fr/infowiss/projekte/museum/mw2001.htm#M
The link from Evaluating the Usability of a Museum Web Site by Ilse Harms
and Werner Schweibenz presents a study with heuristic evaluation and
testing.

I look forward to your posting of the list!

Best regards
Werner


Werner Schweibenz

Fachrichtung 5.6 Informationswissenschaft/Department of Information
Science
Universitaet des Saarlandes, D-66041 Saarbruecken, Germany
e-mail: w.schweibenz@rz.uni-sb.de
phone/fax: ++49(0)681-302-3542/3557
http://is.uni-sb.de
----From: Paul Rasmussen[raz@deepend.co.uk]------
www.goodexperience.com
www.creativegood.com
---From: Alastair Campbell[Alastair.Campbell@creativedigital.co.uk]----
You'll find quite a few here:
http://www.alastc.co.uk/usability/usa_papers.htm

and links to resources here:
http://www.alastc.co.uk/usability/usa_links.htm
---------------

Thanks again!
*****************************************************
Jian  Hu
Division of Information System
Graduate School of Information Science
Nara Institute of Science and Technology (NAIST)
8916-5 Takayama, Ikoma, Nara , 630-0101, Japan
E-mail: jian-hu@is.aist-nara.ac.jp
*****************************************************

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From owner-chi-web@ACM.ORG  Fri Jun 22 22:03:40 2001
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I'm in a well-established software company that has probably never employed
anyone with UI expertise before. There is a complete lack of understanding
of user centered design methodologies by many of my co-workers.

Past design decisions have been made in a very engineering-centric sort of
way. (e.g. for security settings on one of our products, someone decided
that the right permissions granularity was to take every single menu item
and give an admin the ability to block or allow access to that menu item.
This was extended so far into the ridiculous that it is possible for
someone to be denied access to the About menu item!)

I'm still ramping up and the amount of domain knowledge is even beyond the
expertise I had to acquire about the US Postal Service. But many of my
preliminary recommendations seem to be met with responses that suggest
they'd like to be designing towards edge cases. Once I'm on firmer footing
with the domain knowledge, I think I can more skillfully address their
concerns and issues.

But for now, I think the first thing I need to do is to start doing some
education about UCD methodologies and understandings. I've put out a
question about whether there would be interest in a brown bag and the
response has been encouraging.

I'm trying to figure out what topics are most critical to address. My
target audience consists of engineers and product managers.

So far, I'm planning on covering the following:
- the number one thing that I want to communicate is that UCD is about
USERS! What do users need? What do they want? What are their goals. (We
went on a field trip today to see real users in a real work setting. Some
of what the users are telling us they want isn't always based on what their
real goals are and are getting misinterpreted by the engineers. An example
-- a supervisor said she wanted a way to print out lookup tables in the
database. I inquired about why that feature was needed. It turns out, that
isn't what she really wants or needs. The real problem is that the current
report generating system uses numeric codes and doesn't include the code
descriptions, so the reports are inscrutable. The real solution isn't the
ability to print out lookup tables, but to make reports include code
descriptions.)
- engineers need to design for 100% of the people 100% of the time (design
for edge cases), and engineers need to think about what the system needs.
Plan to tell them that UI needs to attempt to make 80% ecstatically happy
and the other 20% should still be reasonably happy. I also want to
communicate that my approach is to think about what the users need, rather
than what the system needs. My agenda here is to get away from things like
making every menu item securable on the off chance someone some time might
want to deny access to that. ;->
- I want to talk to them about the uses of personas so that I can try to
get them away from the current user model which has every pitfall of the
"elastic user" when talking about requirements. Secondary reason to bring
this up is to introduce them to scenarios testing.
- why usability testing is important
- brief overview of heuristics and best practices

Is there anything you would add to the above? Do I have all of the critical
bits? I only have an hour and I want to leave time open for questions, so I
may already be pushing it with the above agenda. I do have one of the
engineers reading "Inmates are Running the Asylum" already.

I will collect and summarize.

Kayla

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Hi all,

You are receiving this message because you are a subscriber to the 
list USABILITY. Please note that this list is being moved to a new 
server running new software. The move has, in fact, already taken 
place.This move affects the eMail address of this list; the new eMail 
address is:

USABILITY@lists.ncsu.edu

Please make a note of this new address and be sure your future 
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feel free to send me eMail:

brad_m@unity.ncsu.edu

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Cheers, and thanks for your patience during this change, Brad.
-- 
...............................................
  Dr. Brad Mehlenbacher, Associate Professor, Technical Communication
  (ENGL), and Adjunct Associate Professor, Ergonomics (PSYCH)
  NC State, Raleigh, NC 27695-8105, 919.515.4105 (p) 919.515.6071 (f)
  brad_m@unity.ncsu.edu, http://www4.ncsu.edu/~brad_m

  Dad, I didn't know part of "Charlie's Angels" mission was getting married?
  Eleanor, 7
......................................................................

From owner-chi-web@ACM.ORG  Wed Jul 18 20:59:20 2001
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From: Joe Clark <joeclark@JOECLARK.ORG>
Subject:      Section 508 Accessibility Standards
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>To be compliant, you need to offer the content in an
>alternate manner, usually text, if you can.  For something like an image, a
>description may be sufficient.  For audio and video files, you should offer
>a text transcript.  For things like Flash, frames, and scripts, you should
>offer a plain text alternative.

No. That would provide mimimum legal compliance, but would not result
in equivalent access.

For audio with speech, transcribe it. Music need not necessarily be
transcribed.

For video, use captioning and audio description, with a separate text
transcript as a last resort. The accommodation must be *synchronized*
with the video. A transcript cannot be synchronized (without extreme
effort that is likely to be technically incompatible with everything
you could name).

<http://www.joeclark.org/understanding.html#captioning>
<http://www.joeclark.org/understanding.html#ad>
<http://www.w3.org/WAI/GL/WCAG10/#tech-synchronize-equivalents>

Flash also needs captioning and audio description, though it is
essentially impossible at present--

<http://www.alistapart.com/stories/unclear/>

-- even though there is one captioned example:

<http://www.brainpop.com/health/endocrine/acne/captioned.weml>

Frames merely need <noframes> content. Scripts need access to the
functions of the script or equivalent access to the entire page if
scripts are disabled. Note that this is in many ways a ridiculous
requirement given that screen readers sit on top of browsers, all of
which can understaned JavaScript. Certain implementations of JS can
be inaccessible, but it is not always or necessarily true.
--
         Joe Clark | joeclark@joeclark.org
         Read accessibility articles, resources, and critiques at:
         <http://joeclark.org/access/>

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From owner-chi-web@ACM.ORG  Mon Jul 23 12:29:04 2001
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Date:         Mon, 23 Jul 2001 12:05:37 -0400
Reply-To: Lorelei Brown <lbrown@IIMAGE.COM>
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From: Lorelei Brown <lbrown@IIMAGE.COM>
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Hello everyone -

It's time for me to prepare for the second semester of teaching Interface
Design. My students tend to be videographers, desktop publishers, and
artists, who could care less about interaction, usability, and interface,
but have to take my class because it's required to get their certificate in
Electronic Publishing.

Last semester, I idealistically gave my students Nielsen, Norman, Spool,
Tufte and Jeffrey Veen to read. I emphasized the methodology of teamwork
and interdisciplinary thought. I talked about cognition and teaching use. I
gave them projects to understand user flow. We talked about interface
design's vocabulary, and the importance of precise language.

For the most part, it didn't sink in one single bit. Their final projects
were all graphically pleasing, but not really reflective of any of our
course material. I tried critiquing and getting the class to critique each
other's work, but I got the same answers: 'Clean. Simple. Looks nice.'

So, I'm asking for suggestions from anyone who's taught.

Some approaches I've used:
http://loop.aiga.org/content.cfm?CategoryID=30
http://loop.aiga.org/content.cfm?ContentID=25

Please send all replies to me (lbrown@iimage.com), and I'll summarize.

Thanks -

Lorelei

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From owner-chi-web@ACM.ORG  Tue Jul 24 05:16:31 2001
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Reply-To: John Rhodes <john@WEBWORD.COM>
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From: John Rhodes <john@WEBWORD.COM>
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Subject:      Usability News (Summer 2001 Vol., 3 Issue 2)
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I thought folks would be interested to know that the
Software Usability Research Laboratory (SURL)
has just put out a new newsletter (Summer 2001).

http://psychology.wichita.edu/surl/usability_news.html

It is full of excellent articles and research. Here are
two examples:

A Comparison of Popular Online Fonts: Which is Best and When?
http://psychology.wichita.edu/surl/usabilitynews/3S/font.htm

Where Should You Put the Links? A Comparison of Four Locations
http://psychology.wichita.edu/surl/usabilitynews/3S/links.htm

Cheers,

- John

John S. Rhodes
WebWord.com -- Industrial Strength Usability
http://webword.com
john@webword.com

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From owner-chi-web@ACM.ORG  Thu Jul 26 06:37:18 2001
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Reply-To: Lars Kaczmirek <lars.kaczmirek@WEB.DE>
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From: Lars Kaczmirek <lars.kaczmirek@WEB.DE>
Subject:      what to show on a search results page
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Hello everyone!

"How do I present search results so that users are supported in their 
decision of selecting relevant documents?" is the main question of my 
diploma thesis. It focuses on ranked lists as used with the most internet 
search engines. I am studying psychology and planning a web experiment to 
gather empirical data about the following questions:
1. What to show on a search result page?
2. How to show it?
3. How much do the different attributes (e.g. date, summary, author, 
relevance score) contribute to the decision of selecting the hyperlinks?
4. How helpful are different ranking presentations (e.g clustering, 
collaborative filtering, ranking by relevance score)?

Do anyone know research groups or empirical data on this topic? I would 
prefer psychological relevant documents but will also summarize the more 
technical links. Please answer directly to me: lars.kaczmirek@web.de I will 
summarize for the list.

So far I found useful:
Two articles which describes very well what I want to evaluate:
1. D.C. Unz, J. Capstick & G. Erbach. Damit die Suche schneller zum Ziel 
führt: Interface-Design einer Suchmaschine zur Unterstützung von 
Selektionsentscheidungen. In Wirth, W. and Schweiger, W. (1999) Selektion 
im Internet. Empirische Analysen zu einem Schlüsselkonzept. Opladen: 
Westdeutscher Verlag GmbH. An english abstract: 
http://mulinex.dfki.de/publications/aaai98-summarisation.html
2. Offer Drori. Using Text Elements by Context to Display Search Results in 
Information Retrieval Systems. From Information Doors (see below)

A Discussion in early 1999 on this list "what to show on a search results 
page" (about 20 pages text with quotes):
- Avi Rappoport. BayCHI Jan 1999 "Web Site Searching an the User 
Experience" http://www.searchtools.com/info/slides/baychi/search-HI-0.html
- Jakob Nielsen. Alertbox Column "Search and you may find" 
http://www.useit.com/alertbox/9707b.html
- Louis Rosenfeld & Peter Morville. Information Architecture for the World 
Wide Web. Chapter "User Interfaces and Visualization"
http://www.sims.berkeley.edu/~hearst/
- Baeza-Yates, R. and Ribeiro-Neto, B. (1999) Modern Information Retrieval. 
Harlow: Addison-Wesley Longman Limited.
- Workshop May 2000. Information Doors -- Where Information Search and 
Hypertext Link http://www.ics.mq.edu.au/~einat/info_doors/

Greetings, Lars Kaczmirek 

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From owner-chi-web@ACM.ORG  Thu Jul 26 09:22:09 2001
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                       FILETIME=[88ADDBF0:01C115D4]
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Reply-To: Bill Holland <bill@OLYMPUSGROUP.COM>
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From: Bill Holland <bill@OLYMPUSGROUP.COM>
Subject:      non-US web accessibility laws
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Greetings all,

We're in the early stages of designing an international client's intranet.
They have offices in 14 countries (mostly by acquisition). The first stage
is going to have just a small amount of central office forms, etc. and will
be in American English. Eventually the content will be localized depending
on the country.

Here's the question: I'm familiar with Section 508, the US law dealing with
web accessibility for persons with disabilities. But I don't know anything
about non-US laws for web accessibility, its application, etc. We're
familiar with W3 guidelines, but those don't have the teeth that a law has,
and laws are often different than the W3 guidelines.

Is anyone knowledgeable of where I can get more information on non-US laws
covering web site accessibility to persons with disabilities? As usual,
please reply to me and I'll post a summary to the list.

Many thanks!
 Bill

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From owner-chi-web@ACM.ORG  Fri Jul 27 12:27:22 2001
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Reply-To: Marti Hearst <hearst@SIMS.BERKELEY.EDU>
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From: Marti Hearst <hearst@SIMS.BERKELEY.EDU>
Subject:      Re: Web Design Patterns, useful?
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I've been doing some reading in the software engineering pedagogy
literature, and much of this indicates that programmers find design
patterns to be a useful tool.  (Although there is evidence that
beginners are better off learning fundamentals first, see Clancy &
Linn, "Patterns and Pedagogy", SIGCSE bulletin, 31 (1), 1999).

I think web design patterns can be a good idea, but I think user
interface design patterns need to pass an additional hurdle that does
not apply to standard software design patterns, before being vetted.
That hurdle is verification for usability.

In other words, I would like to see web design patterns verified for
usability, rather than just popularity.  For example, are there any
empirically validated usability results for breadcrumbs?  My research
group is quite interested in these and related questions, but we have
not found studies that convincingly answer usability questions about
specific design patterns such as breadcrumbs.

---
Marti Hearst
Assistant Professor             510-642-8016 Office
UC Berkeley SIMS                510-642-5814 Fax
102 South Hall                  hearst@sims.berkeley.edu
Berkeley, CA 94720-4600         www.sims.berkeley.edu/~hearst

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From owner-chi-web@ACM.ORG  Fri Jul 27 12:32:37 2001
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From: challis@HANNAHODGE.COM
Subject:      GUIguide Design Portal
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Does anyone know anything about this product?

GUIguide, The World's First Design Knowledge Portal
What have some of the world's largest telecommunications, insurance,
utilities, retail and health care organizations done to expedite the
development of more usable graphical user interface (GUI) software
applications and web pages? They are using GUIguideTM - the worlds' first
and only Interface Design Knowledge Portal - from Classic System Solutions.
Read more here...

-challis


-----------------
Challis Hodge
challis@challishodge.com
847-909-8377
www.challishodge.com

check out UXblog at www.challishodge.com for thoughts & discussion on user
experience in the context of emerging technology and advanced business
strategy

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From pam.tapken@classicsys.com  Fri Jul 27 14:08:57 2001
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Date: Fri, 27 Jul 2001 18:08:31 +0000 (GMT)
From: Pamela Tapken <pam.tapken@classicsys.com>
To: Gary Perlman <perlman@acm.org>
Subject: Classic System Solutions, Inc. - GUIguide Demo User Registration
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Hello Gary,

Thank you for your interest in Classic System Solutions, Inc. We appreciate=
 your interest in the broad range of products and services we provide for g=
raphical user interface and software system usability professionals.=20

Classic System Solutions, Inc. created GUIguide=99; a knowledge based porta=
l providing up-to-the-minute graphical user interface (GUI) design standard=
s, and much more. This dynamic resource provides a central set of guideline=
s and industry standards for your development team enabling them to confide=
ntly design effective client-server and web-based applications. In addition=
 you will find real-world (good and bad) visual examples, case studies, che=
cklists, tables, templates, a reference booklist, glossary and much more.=
=20

GUIguide=99 is designed to use the web and your corporate Intranet as a str=
ategic center for corporate design knowledge, guidelines and expertise. It =
is accessible to anyone in your organization with a Netscape or Microsoft b=
rowser, providing tangible solutions to the challenges of software developm=
ent and GUI design.=20

With GUIguide=99 you will improve the effectiveness of your development tea=
m by providing the resources they need to successfully develop and deploy a=
pplications efficiently, on time and on-budget - while building your compan=
y=92s own customized knowledge repository, which can be shared with other d=
epartments or team members. You will benefit from significantly shortened d=
evelopment time, improved consistency and ultimately and improved return-on=
-investment with more effective user-friendly applications, requiring less =
maintenance and support.=20

In addition to GUIguide=99, Classic System Solutions offers a wide variety =
of world-class on-site training courses related to GUI design, Web-based de=
velopment, and Java programming, plus expert application Usability Testing =
and Assessment, Consulting and interface design services. Complete informat=
ion can be found at www.Classicsys.com.=20

Kim Kehoe, our Eastern Regional Sales Manager  will be in touch shortly to =
discuss your interest in GUIguide=99 and Classic System Solutions, Inc.=20

Gary, if you need any further information or have any questions please feel=
 free to contact or me directly at 925-516-2484.=20

Thanks!=20

Pamela Tapken=20
Sales and Marketing Coordinator=20
Classic System Solutions, Inc.=20
1120 2nd St.=20
Suite 103=20
Brentwood, CA 94513=20
ph 925-516-2484=20
fax 925-516-9658=20
pam.tapken@classicsys.com

Pamela Tapken
Sales and Marketing Coordinator
Classic System Solutions, Inc.
1120 2nd Street
Suite 103
Brentwood CA 94513 USA
925-516-2484
925-516-9658=20
pam.tapken@classicsys.com

____________________________________________________________________
Sent from salesforce.com - the market leader in online customer relationshi=
p management.
http://www.salesforce.com/
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From owner-buckchi-officers@ACM.ORG  Fri Jul 27 20:51:27 2001
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Subject:      BuckCHI - Intro to UI Development
To: BUCKCHI-OFFICERS@ACM.ORG
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Some time ago, I filled in for Chris and made a presentation
to the local ACM chapter (COCACM) on "What is HCI?" or something
of the sort.  I just took that material and made a new set on:
        Introduction to User Interface Development
which covers user- and task-centered design and analysis,
mutidisciplinary teams, iterative process, Norman's stages
of action, and pointers to more info, including BuckCHI.
The slides are at:
        http://www.acm.org/~perlman/ui-intro.ppt
and as and extra resource, I converted Lewis & Rieman's book
on Task-Centered UI Design to HTML:
        http://hcibib.org/tcuid/

I'll be giving this presentation a couple of times in the
next two weeks, once to a development group and once to
a marketing group, after which I;ll have some feedback.

Then I was wondering if BuckCHI, ideally not just me, would
be willing to go into companies to make similar presentations.

What do people think?

Gary

From keith@instone.org  Sat Jul 28 12:21:35 2001
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Date: Sat, 28 Jul 2001 12:21:43 -0400
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From: Keith Instone <keith@instone.org>
Subject: Re: BuckCHI - Intro to UI Development
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Cool, I will look at what you have.

I've also developed a "Web Usability Concepts" presentation that is 
introductory and has a sales pitch to it -- not selling me but 
selling usability by starting with the user interface, becoming 
"common sense", going deeper into user research (touching on 
marketing), and ending with a way to get metrics (support a business 
model), usability testing..

It may fit in with what you have.

The last time I gave it is saved here

http://keith.instone.org/imagesource/

with "Concepts" the PPT. Hard to squeeze it into an hour.

I have some updates to make to it (like adding notes so that the PPT 
file is more useful), but then I'd be ready to go on the BuckCHI 
roadshow...

Keith

-- 
Keith Instone - keith@instone.org - http://keith.instone.org/

From owner-chi-local-sigs@ACM.ORG  Sun Jul 29 18:32:44 2001
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From: "Burns, Robert C" <Robert.Burns3@PSS.BOEING.COM>
Subject:      Expanded offerings for Tutorials-to-Go
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As your current SIGCHI Tutorials-to-Go (TTG) program director,
I'm pleased to announce that TTG has doubled the number of
tutorials offered to fully-chartered SIGCHI chapters. Please go to

http://www.acm.org/sigchi/education/tutorials2go.html#tutorials

to see the new and existing tutorial offerings. If your chapter is
interested in presenting any of these tutorials, please contact me
to initiate the proposal process. Thank you.

Robert C. Burns
The Boeing Company, Shared Services Group
Multimedia, Imaging & Information Retrieval Systems
M/C 3W-WC, P.O. Box 3707, Seattle, WA  98124-2207 USA
email: robert.c.burns2@boeing.com
voice: 253-657-9760             fax: 253-657-6693

From owner-chi-web@ACM.ORG  Mon Jul 30 11:12:08 2001
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I have never heard of GUIguide or Classic System Solutions. I've been designing
all kinds of GUIs for years and never once have I run across these guys, and
after perusing their website I'm a little suspect. Their "expert advice" seems
very basic. For example, they have information about web page counters on their
site, and their tip of the week is recommending that companies include a search
engine on their websites. These people have apparently been UI experts for a
long time, yet I've never seen them publish and I've not heard of the
conferences they have spoken at.

It appears that they have created UI guidelines "in a box." I've actually
performed user adoption tests on UI guidelines themselves and I can promise you
that there is no one best solution that can be shrink-wrapped and sold to
millions of developers. Still, I'm curious about their product and what it does.
I've registered to take a test drive, but so far I have not received my ID and
password as promised. Perhaps they are just repackaging well-known UI guidelines
into a software product that is a lot cheaper than hiring a UI staff. Hey, you
get what you pay for.

I guess what I'm saying here is that they are the first to shrink-wrap UI
guidelines which several large companies seem to be implementing, but they have
no exposure in the UI design field.

Andrew





challis@HANNAHODGE.COM on 07/27/2001 07:30:23 AM

Please respond to challis@HANNAHODGE.COM

To:   CHI-WEB@ACM.ORG
cc:    (bcc: Andrew Thompson/Lante)

Subject:  GUIguide Design Portal



Does anyone know anything about this product?

GUIguide, The World's First Design Knowledge Portal
What have some of the world's largest telecommunications, insurance,
utilities, retail and health care organizations done to expedite the
development of more usable graphical user interface (GUI) software
applications and web pages? They are using GUIguideTM - the worlds' first
and only Interface Design Knowledge Portal - from Classic System Solutions.
Read more here...

-challis


-----------------
Challis Hodge
challis@challishodge.com
847-909-8377
www.challishodge.com

check out UXblog at www.challishodge.com for thoughts & discussion on user
experience in the context of emerging technology and advanced business
strategy

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From owner-chi-web@ACM.ORG  Wed Aug  1 05:09:32 2001
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Thread-Topic: Re: Summary: non-US web accessibility laws
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Message-ID:  <417976159C364D48B4D4A5EF1E22E86F053426@server.syntagm.co.uk>
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Bill -

Sorry, I missed your original request for info. Here is a table a did
last year that appears in Rational's RUP 2000 CD (it's in my
user-centered design concepts document). 

Regards,

William Hudson
Syntagm Ltd
Design for Usability
Tel +44 (1235) 522859
Fax +44 (1235) 554449
Web http://www.syntagm.co.uk
vCard http://www.syntagm.co.uk/whudson.vcf

----------

AUSTRALIA  
 
Disability Discrimination Act
 http://www.deakin.edu.au/extern/rdlu/ddaindex.html
 
Disability Rights
 http://www.hreoc.gov.au/disability_rights/index.html
 
EUROPE  
 
Treaty of Amsterdam
 http://www.edf.unicall.be/teu/en/index.asp
 
European Disability Forum
 http://www.edf.unicall.be
 
UNITED KINGDOM  
 
Disability Discrimination Act
 http://www.hmso.gov.uk/acts/acts1995/1995050.htm
 
New Deal for Disabled People
 http://www.disability.gov.uk
 
Digital Access Campaign
 http://www.rnib.org.uk/digital/welcome.htm
 
UNITED NATIONS  
 
United Nations Standard Rules on the Equalization of Opportunities for
Persons with Disabilities
 http://www.un.org/esa/socdev/dissre00.htm
 
Social Development Information on the Internet
 http://unescap.org/sps/sdinfo/disablinks.htm
 
UNITED STATES  
 
Americans with Disabilities Act (ADA): US Department of Justice
 http://www.usdoj.gov/crt/ada/
 
Section 508 of the Workforce Investment Act: US Department of Justice
 http://www.usdoj.gov/crt/508/508home.html

 
 
US Access Board Electronic and Information Technology Advisory Committee
(EITAAC)
 http://www.access-board.gov/pubs/eitaacrpt.htm

 
 
World Wide Web Consortium Web Accessibility Campaign
 http://www.w3.org/wai/

 
 
OTHER RESOURCES  
 
Disability-Related Internet Resources
 http://www.webable.com/
 

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From chrisr@lextant.com  Wed Aug  1 09:37:19 2001
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Subject: Re:      BuckCHI Workshop on Usability Evaluation?
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Hey Gary,

I definitely think we should do this. I'd be willing to co-teach if you'd
like. The materials look strong and we can add from recent case studies or
variants on techniques (testing via the net, conjoint analysis, contextual
testing).

I think there is a WE out there. WE just need to reign them in. I have a new
volunteer for co-chair next year I think. We'll confirm at the August
meeting.

Chris

----- Original Message -----
From: "Gary PERLMAN" <perlman@turing.acm.org>
To: <BUCKCHI-OFFICERS@ACM.ORG>
Sent: Monday, July 30, 2001 10:45 PM
Subject: BuckCHI Workshop on Usability Evaluation?


> I am almost done converting my Practical Usability Evaluation
> tutorial to PowerPoint, and I am creating new Web-based
> examples and exercises.  I should be done with the update
> by mid-September (allowing for vacation time and such).
>
> I submitted a proposal to CHI 2002 to present the tutorial,
> which has been on hiatus for five years while my kids grew.
> I'll hear about acceptance/rejection by October 15.
>
> I plan to give the tutorial around that time at OCLC
> and like the previous time, I'd like to offer it through
> BuckCHI like in 1998:
>         http://www.acm.org/chapters/buckchi/workshop.html
> Some conditions:
>  * I would not take any fee.
>  * OCLC staff would not get charged,
>    and OCLC would provide facilities
>  * BuckCHI would pay for two breaks.
>  * Continuing education credit would NOT be available.
> This would be subject to approval by OCLC,
> but I think they would agree to it again.
> We could go offsite (Lextant) and charge OCLC staff,
> but I would argue against it at OCLC.
>
> The first workshop worked out like this:
>         16 people attended
>          4 outside OCLC paying $150 each (once for credit)
> So with about $70 for the two breaks, we netted $530.
> I would have hoped for a full room of about 30,
> but it still worked out well for me, OCLC, and BuckCHI.
> My previous two offerings at CHI had over 100 people,
> and they paid $500-$1000 for the tutorial.
> I also gave it at HFES, where they charged just $150,
> and I had 15-20 people.  Charge more, get more?
> www.humanfactors.com charges $400-$500 per day
> for similar material at their public workshops.
> Their on-site seminars charge similar amounts,
> but with a 12 student minimum:
>         http://www.humanfactors.com/training/onsite.asp
>
> I'm thinking of a September or October time frame.
>
> Should WE do this?  Is there a WE out there?
>
> Another approach: SIGCHI Tutorials 2 Go:
>         http://sigchi.org/education/tutorials2go.html
>

From owner-chi-web@ACM.ORG  Fri Aug  3 12:55:20 2001
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Thanks to you all for your very helpful responses to my question regarding
video taping users at work.   I am summarizing the thread below:

Question: How can I video tape in such a way that I could then view the user
and the the computer screen "picture-in-picture" style in a corner?

Answer #1: You can do this with:
1 video camera with a suitable output (you do not use a tape in the camera)
1 scan converter to capture the screen image
1 video mixer to accept the 2 inputs
1 video recorder to record mixed image
(Mark Gardner, Mark.Gardner@NATWEST.COM)
(Mike Boyink,  Mike_Boyink@hermanmiller.com)
(Jean Trudel, j.trudel4107@home.com)
(Mahmoud Nagib, mahmoud.nagib@learningnetwork.com)
(Sunny Consolvo, sunny.consolvo@propel.com)

Answer #2: You can video tape the user and monitor separately, then go to a
post-production video lab, or do it yourself digitally.  Some people
objected that this would take too long and be too expensive.  Some suggested
doing the taping in a professional video studio (for example, at a community
college) can be efficient and inexpensive.
(Jean Trudel, j.trudel4107@home.com)
(David Collins, DCollins@BULLDOG.COM)
(Sunny Consolvo, sunny.consolvo@propel.com)


Answer #3: You can do it with mirrors!
Record the user and monitor simultaneously with a standard video cam, using
a mirror.  Gary Perlman's refers to it as his "discovery of the $2 mirror to
view the
user on video."
See: http://www.acm.org/~perlman/mirror.html
(Brenda J, brendaj@INTERACCESS.COM)
(Tom Smith, tom@othermedia.com)

Answer #4: Record the user and monitor simultaneously with a standard video
cam, using a well-positioned second (LCD) monitor connected to the user's
workstation.
Brilliant idea, Geoff!
(Geoff Canyon, gcanyon@inspiredlogic.com )

Tip:  To avoid the "roll bar effect" when video taping monitors, you can:
a)  use an LCD monitor
b)  try to synchronize the scan rates of the camera and the monitor
(difficult)
c)  use a Betacam SP camera with the scroll bar eliminator feature
(Craig Peters, craig.peters@CLEARINK.COM)
(Jean Trudel, j.trudel4107@home.com)

Tip: If you need to synchronize images, be sure to use recorders that
generate time codes. Start each taping session with a clear audible and
visible cue captured by all recording devices.

Tip:  For user recording, you may want to use a Kritter cam or similar-a
hi-res digital webcam that sits on top of the test station monitor.
(Marion Summerville, Marion.Summerville@QWEST.COM)

Some software tools for capturing screen images:
Camtasia
http://www.techsmith.com/products/camtasia/camtasia.asp
Windows $169
(Robert Brown, Robert.Brown@lot21.com)

Lotus Screencam
http://www.lotus.com/home.nsf/welcome/screencam
Windows  $100
(Marion Summerville, Marion.Summerville@QWEST.COM)

Snapz Pro 2
http://www.ambrosiasw.com/utilities/snapzpro/
Mac $40
(Marion Summerville, Marion.Summerville@QWEST.COM)

Complete Off-The-Shelf Products:
Lab-In-A-Bag.
http://www.userworks.com/prod-labinbag.html
Norm Wilcox Associates
301-874-1191.
Ask for Joe Haddon.
(Bill Killam, User-Centered Design, Inc., bkillam@user-centereddesign.com)

Micro-ULab portable lab
http://www.usabilitylabs.com/Micro-ULab1.htm
(Tim Semen, sement@staples.com)

"There are literally dozens -- maybe even hundreds -- of companies that sell
usability lab setups.  If you attend any UI or HCI conference, you will find
booth after booth of such companies.  I happen to have brochures from only a
couple (Usability
Systems, Noldus Information Technology), but I haven't used either one."
See: http://www.usabilitysystems.com/products/micro.html
See: http://www.noldus.webaxxs.net/products/
(Jeff Johnson, jjohnson@UIWIZARDS.COM)

Picture-in-picture mixer ($300)
http://www.skyvision.com/store/mi8000001.html
(Robert Barlow-Busch, rbarlowbusch@QUARRY.COM)


- David Koosis

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From owner-chi-web@ACM.ORG  Tue Aug  7 14:53:38 2001
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Subject:      Are Surveys / Questionnaires a Valid Usability Technique?
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>At 02:17 PM 8/6/01 -0700, Christina Wodtke wrote:
>After reading this post (relevant chunk included below), the article and
>reflecting on my own experiences in usability testing, I have to ask-->
does
>this mean questionnaires and surveys are essentially useless? In usability
>tests I've seen tons of users enter blatantly false information into
>registration form telling me (was it the truth?!?!) that this was what they
>always did.


Asking people what they think is never a substitute for watching what they
do. But there are ways of designing surveys to make them reflect behavior
to a greater degree.

Behaviorally Anchored Questions:
Instead of asking users what they they think in the abstract, ask them them
what they do in very concrete terms. For example, instead of asking users
of they think of Microsoft Clippy (the Office Assistant), ask users to
recall the last time Office Assistant popped up, and what their reaction
was. Another example: while doing a survey on general internet usage, don't
ask users an abstract question about how they divide their time between
various internet tasks. Instead ask them to list what they did on the
internet in the last hour/day.

Of course the above methods lead to classic memory biases, but they can
lead to better correlation with behavior. WHile this technique can get you
some of the way, it can never replace usability testing.

Role of Questionnaires in designing Information Architecture:
Also, I suspect that questionnaires might be a way to get at information
architecture issues, more than usability issues. Last year, I was working
with some students who had done an exploratory survey for designing a
portal for nightlife (bars, clubs etc.) in San Francisco. The survey
questions were designed to identify all the issues about evening
entertainment that users might care about. Analysis of the data showed that
issues users cared about could be divided into the following categories:
music, price, clientele, atmosphere and location/transportation. It was
also clear that users cared about these issues to differential degrees.
They (the designers of the website) were able to use this finding to design
their information architecture.

Does anyone else have any experiences where they were able to get useful
information out of a survey? Alternatively, can they think of any potential
ways of getting useful information out of surveys? Mail me directly at
sinha@sims.berkeley.edu, and I will summarize for the list.
-rashmi

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Introducing a information visualization research prototype from IBM
Research

ABSolute: X-Ray Vision for Intelligent Procurement

Download available at http://alphaworks.ibm.com/tech/absolute
More information available at http://www.research.ibm.com/absolute

ABSolute is a general-purpose multi-attribute decision support system. The
current system focuses on e-procurement in a B2B commerce context,
providing corporate buyers with intelligent decision support functions, for
example, evaluating RFQ bids from suppliers. ABSolute will transform
sourcing into a vastly more efficient process by satisfying complicated
decision analysis needs for e-Sourcing. It provides unrivaled buyer side
decision support by evaluating and scoring weighted preferences of multiple
attributes such as quality, delivery condition, warranty period, contract
terms, supplier rating, and price. Besides using traditional scoring
mechanisms used by other sourcing decision support tools, ABSolute allows
users to interact with the system to determine the weights of multiple
attributes through the use of partial ordinal rankings of supplier offers.

ABSolute provides a visual user interface which is a sophisticated
communication mechanism that adds value and meaning,  illuminates,
simplifies, and clarifies information on the screen. The visual interface
lets buyers view, explore, discover, search, compare, and classify
submitted bid offers. Instead of offering an unexplained solution from a
black-box algorithm, ABSolute provides understanding and accounting for why
certain offers are better than others. As a result, it helps users make
purchase decisions with confidence. For interactive analysis, the system
provides a set of analysis capabilities for pareto optimality analysis, and
similarity search for what-if analysis. Furthermore, it provides a set of
useful visual facilities including dynamic filtering and querying, tagging,
color-coding, and zooming. It provides a customizable tree-view for
Purchase Request specification as well as a table-view for displaying
submitted offers.

When using traditional multi-attribute scoring methods, decision makers
often face difficulties in assigning appropriate weights to attributes,
resulting in inconsistent end results. Weights assigned to such attributes
by people are prone to subjective variance and would therefore be different
from person to person, or situation by situation. To overcome this,
ABSolute provides an innovative approach, where decision makers only
provide partial ordinal rankings over subsets of offers. The visual
interface of ABSolute helps users examine and select subsets of offers, and
create and arrange multiple partial ordinal rankings. From the information
implied by these ordinal rankings, the system derives a set of attribute
weights, and then an overall ranking of all the given offers.

Download available at http://alphaworks.ibm.com/tech/absolute
More information available at http://www.research.ibm.com/absolute

Juhnyoung Lee, Ph.D.
IBM T. J. Watson Research Center
P. O. Box 218
Yorktown Heights, NY 10598
e-Mail: jyl@us.ibm.com

--------------------- article ends --------------------------

From jhicinbothom@chiinc.com  Tue Aug 21 11:31:20 2001
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To: director@hcibib.org
Subject: Bug in search capability:  can't turn off whole word option!
Date: Tue, 21 Aug 2001 11:37:56 -0400
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Sorry to "bug" you, but I need to search for stems of words, not whole
words, but whole word option is somehow being automatically turned on, even
after I've manually turned off that option.


James H. Hicinbothom  mailto:jim_hicinbothom@chiinc.com
Senior Cognitive Engineer
CHI Systems, Inc.   http://www.chiinc.com/

INNOVATIVE TECHNOLOGY
               with a human focus
 

From perlman@turing.acm.org  Tue Aug 21 19:11:36 2001
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From: Gary PERLMAN <perlman@turing.acm.org>
To: <jhicinbothom@chiinc.com>
cc: <director@hcibib.org>
Subject: Re: Bug in search capability:  can't turn off whole word option!
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Ugghh.  It's a bug.  I can't get to it for a few days.

On Tue, 21 Aug 2001 jhicinbothom@chiinc.com wrote:

> Sorry to "bug" you, but I need to search for stems of words, not whole
> words, but whole word option is somehow being automatically turned on, even
> after I've manually turned off that option.
>
>
> James H. Hicinbothom  mailto:jim_hicinbothom@chiinc.com
> Senior Cognitive Engineer
> CHI Systems, Inc.   http://www.chiinc.com/
>
> INNOVATIVE TECHNOLOGY
>                with a human focus
>
>

From jhicinbothom@chiinc.com  Tue Aug 21 19:21:52 2001
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From: jhicinbothom@chiinc.com
To: perlman@turing.acm.org
Subject: RE: Bug in search capability:  can't turn off whole word option!
Date: Tue, 21 Aug 2001 19:28:40 -0400
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Not a problem...I think I didn't realize it was tied to other options
settings (top term, frequencies, I think).   When I came back in and tried
it without having those options set it seemed to work OK.   Must be
undocumented interdependency.  Makes some sense, just didn't think of
possible connection until experimenting later in day.  

THANK YOU FOR ALL YOUR WORK ON THIS WONDERFUL RESOURCE!   I've been very
impressed, but also swamped up to neck with my own (and CHI Systems') set of
alligators for the many years I've been using this resource.   Thank you
again, and hang in there!

-jimh.


James H. Hicinbothom  mailto:jim_hicinbothom@chiinc.com
Senior Cognitive Engineer
CHI Systems, Inc.   http://www.chiinc.com/

INNOVATIVE TECHNOLOGY
               with a human focus
 

-----Original Message-----
From: Gary PERLMAN [mailto:perlman@turing.acm.org]
Sent: Tuesday, August 21, 2001 7:11 PM
To: jhicinbothom@chiinc.com
Cc: director@hcibib.org
Subject: Re: Bug in search capability: can't turn off whole word option!


Ugghh.  It's a bug.  I can't get to it for a few days.

On Tue, 21 Aug 2001 jhicinbothom@chiinc.com wrote:

> Sorry to "bug" you, but I need to search for stems of words, not whole
> words, but whole word option is somehow being automatically turned on,
even
> after I've manually turned off that option.
>
>
> James H. Hicinbothom  mailto:jim_hicinbothom@chiinc.com
> Senior Cognitive Engineer
> CHI Systems, Inc.   http://www.chiinc.com/
>
> INNOVATIVE TECHNOLOGY
>                with a human focus
>
>

From owner-chi-web@ACM.ORG  Wed Aug 22 14:01:15 2001
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>I'm not sure if usability has the tools to deal with
>content as we had to deal with it last year.

I had similar feelings a few years ago, so that was one reason I
joined Argus: to learn from the librarians how to organize content. I
think the information architecture banner is a good way for that
profession to contribute to the user experience.
<http://www.asis.org/SIG/SIGIA/index.html>

>One
>of our architects was a newspaper editor with 10
>years experience--and I tried to watch how he made
>decisions to learn from his approach.

I've also found it very useful to hang out with technical
communicators, with their focus on creating content. But TC and
usability have gotten along for a long time: For example, the STC has
its usability SIG. <http://www.stcsig.org/usability/index.html> I
know a lot of people that have gotten into usability via the "tech
writing" route.

But I have been waiting to hear from journalists, newspaper editors
and the like  on what they can contribute to web content and the
online user experience. Are they standing up somewhere and shouting
to be heard yet? The closest I have been able to find is editors
talking about an Internet strategy
<http://www.asne.org/works/interactive/asne1.htm>. And a conference
on online journalism that at least mentions "design":
<http://www.onlinenewsassociation.org/Programs/Conferences.htm> (They
tend to be worrying about credibility a lot, but then who isn't?)

I am sure there is a lot more: could any of you with a journalism
background do more research to dig up any work being done to plug
that profession into this thing we call the "user experience"? (I
recall meeting people at various IA events who said they came from
this background, so I hope they are reading.)

Clement Mok only lists "writers" in his user experience profession diagram.
See page 2 of <http://www.aigapgh.org/ed_de/experience_design_def.pdf>

Seems to me like this could be expanded because there are many types
of writing and many roles in the writing process.

Yea, like we need more jobs listed on Clement's diagram...

Keith


--
Keith Instone - keith@instone.org - http://keith.instone.org/

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From perlman@oclc.org  Mon Aug 27 11:44:39 2001
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Semiotics Department Accuses University Administration Of Anti-Semiotism
PROVIDENCE, RI-- After years of budget cuts and downsizing, Brown
University's Semiotics Department lashed out at school administrators
Monday, accusing them of "blatant anti-semiotism." "How can such shamefully
anti-semiotic acts be condoned in an enlightened society?" asked professor
Don Frisch. "It deeply saddens me that in the year 2001, there are still
people out there who discriminate against a group of people just because
they engage in the study of signs and symbols, especially as elements of
language or other systems of communication." Frisch said he is outraged that
his department has been relegated to the academic ghetto.


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Hello Everyone ?

Thanks so all who responded to my question regarding time-out triggers. I
apologize for the delay in posting a summary. Your responses were very
helpful and pointed me in the direction of several solutions I had
previously overlooked. The general consensus seems to be that in situations
absent of security issues, the best way to handle this problem is to:
1)  Increase the timeout setting variable for both usability and
accessibility purposes
2)  Warn users who are about to be timed out before it happens

Of course it is a little more involved than that. : ) My original question
was:
 _________________________________________________________________
I am looking for research regarding the average time a user might expect to
be absent from his/her computer before being timed-out and logged off an
e-commerce web site.

Specifically, I am looking for the following:

1)  Industry research that might shed some light on this topic
2)  Data on the impact timing a user out "too soon" might have on their
perceived experience and/or purchasing habits
3) Examples of self-reported data on this subject (Under what
circumstances might a user self-report that he/she expected to be
timed-out?)

Nielsen says:

"For most non-sensitive applications, a time-out interval of an hour will
accommodate lunch breaks and still provide decent security."

Your thoughts?
_________________________________________________________________

The responses I received covered a wide spectrum from usability issues to
accessibility issues. Here is a summary of checkpoint 2.4 of the Web
Content Accessibility Guidelines on this issue sent to me by Joe Clark (see
his post for specifics):

Either give users control over how long they can interact with content that
requires a timed response or give them as much time as possible.

Success criteria:
You will have successfully either given users control over how long they
can interact with content that requires a timed response or given them as
much time as possible if:

1)  The user is allowed to deactivate automatic updating
2)  OR - the user is warned before time expires and allowed to extend the
time  available to them
3)  OR - the user is allowed to set how often the content is updated (in
seconds)
4)  OR - the user is given as much time as possible.

Examples of content that requires a timed response:
-  Automatic refresh (such as with a news site)
-  Redirection (our particular issue since we use user sessions)
-  Blinking or scrolling text
_________________________________________________________________
Colin Hynes
Director of Site Usability
Staples.com
Colin.Hynes@Staples.com

I would suggest a couple important considerations beyond the sensitivity of
the application:

1) Environment. Are the users in an office setting, home users, kiosk
users,
etc. If they are office users do they share computers? Do they have offices
or are they in open environments (i.e., cubes)?

2) The saved features of the web site. For example, does the system allow
users to save credit cards along with their profile? If so, if the user is
logged in with a credit card attached to their account, you may want to
reduce the time-out interval from that of a user who ? doesn't have
a saved credit card.

3) Affordance for a time-out extension. For example, if the user is coming
close to the time out, do you give them an extension screen/prompt (e.g.,
"For security purposes we will log you out of the site in XX seconds if you
do not click the Continue button below. By clicking the Continue button we
will extend your sessions another XX minutes..."
_________________________________________________________________
Andy Schechterman
aschechterman@yahoo.com

Though it's been about two years, and it's strongly related to banking,
financial and stock trade web applications, two of our teams found that 42
users studied over about a 5 month period, elected auto time-outs of 3
minutes, 15 minutes, 30 minutes, and None. Screen privacy was very
important; users were not at all happy with what they perceived as
premature time-outs (relative).
_________________________________________________________________
Kirk Doggett
Web Customer Experience
Creative Direction - Interface Design - Usability
wkdogg@mindspring.com

I worked most recently at a recently closed online grocer. Our web
application kept a customer's session active for one hour of no activity.
We
arrived at the one hour after trying shorter periods, over two years. We
started with 20 minutes, then went to 30 minutes, then finally, an hour. We
needed to balance server capacity and session database size against
customer
expectations.

When session time-out was less than an hour, we got emails from (angry)
customers on a daily basis, more or less flaming us for "cutting them off
before they were finished shopping".

It turned out that for grocery shopping at least, people often were
interrupted during their shopping.

For a service that was supposed to save time, customers found it annoying
that *we* were determining how long they could shop, when *they* were the
ones who wanted the control.

Together with the time-out period, we found it very useful to message
customers using simple, helpful, plain language, letting them know the
benefits of limited session length (to protect their privacy & security). I
don't have the message verbatim, but it was something to the effect of:
"...Due to a period of inactivity, and to protect the privacy and security
of your account, your shopping session has ended. Your cart has been saved.
Log in again to continue shopping"
_________________________________________________________________
Joe Clark
Accessibility articles, resources, and critiques
joeclark@joeclark.org

Under the Web Content Accessibility Guidelines 1.0 and 2.0 both
require you to give the user as much control as possible over timed
events.

<http://www.w3.org/TR/2000/NOTE-WCAG10-TECHS-20000920/#gl-movement>
<http://www.w3.org/WAI/GL/WCAG20/#avoid-interfering>

The issue here is accommodating mobility-impaired and learning-disabled
people who either take a very long time to actuate keypresses and issue
computer commands or require a long time to understand information and
formulate a response.

I suppose a rule of thumb would be "Imagine a person who uses a
computer with one finger only-- no mouse, no touch-typing. Imagine
that person is in the middle of buying something from your site when
the phone rings..."
_________________________________________________________________
Rodney Fuller
rodney_fuller@yahoo.com

Time-out depends on the task, the user's perception of the need for
privacy, the
mode of input and the context of use, and most importantly the limits of IT
support.

Long time outs will result in all of the following: Very slow user
response,
403 errors (site unavailable), and--depending on how you implement
security--overlapping user experiences.  This is the most critical factor
in determining time-out intervals.

If your access point is public then long time-outs will severely limit use.
_________________________________________________________________

Wade Armstrong
wade@runstrong.com

Both IIS and Apache+PHP ship with default timeouts (I think 20 minutes for
both, but it might be 10 minutes for the latest versions of IIS). Either
Microsoft or the Apache Software Foundation may have papers detailing why
they chose these default values, although I can't find anything on their
respective Web sites.

Editor's Note: I found nothing detailing their decision for these timeouts
either.
_________________________________________________________________

Sarah Ingalls
Requirements, Analysis and Design
Hallmark.com
(816) 678-5256
singal2@hallmark.com

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From owner-chi-web@ACM.ORG  Sat Sep 15 05:51:22 2001
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Thanks to everyone for the helpful responses!

<I'm putting together a usability presentation, and would like to start off on a light note by showing either a usability-related cartoon or a humorous video clip of a frustrated user (I've seen one before of a man in a cubicle getting angry at his computer and throwing it to the floor, kicking, etc.-- but can't seem to find it).  Does anyone know of on-line resources of this type (free would be best)?>

1) Clip of frustrated man in cubicle kicking his computer: (417k video) http://www.dougledbetter.org/
(There were also several emails debating whether or not this was staged -- for my purposes, it doesn't really matter, as long as it gets the point across.)

2) Cartoon depicting the product as it moves through different groups: http://www.easy2use.co.uk/upswing.htm

3) Examples of bad UI designs: http://www.baddesigns.com/

4) "Um, I found a couple good photos at gettyone.com, searched for "frustrated
computer." Went straight there before I read your .sig, so I guess you know
you have a good product!

I'm pretty sure that one of the cartoons of the user destroying their
computer that you see everywhere is actually in MS Office 2000's clip art
library. I don't know what that says the Office team thinks of the Windows
team."

Note: there are also good video clips at http://www.gettyone.com/source/motion/motionsearch.asp if you do the search mentioned above, 'frustrated computer'.

5) "Microsoft Office site has a whole catalog of free clip art, with plenty of
frustrated users depicted. All free."

6) "Donald Norman's book, "The Design of Everyday Thing." If
you own that book or can borrow it, there are many more useful images.
Also, you may find some wonderful things here: www.dilbert.com. Good luck!"

7) "You're talking about the Dilbert cartoon where the guy is throwing his
computer over the side of his cubicle as a passerby says something linke,
"That's Code Rage"."


Jenny Blackburn
Usability Engineer
Getty Images

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From editorTZ@mauronewmedia.com  Mon Sep 24 10:35:30 2001
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Subject: Taskz has selected your site for top 10 list
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Dear Gary:

Just a brief note to let you know that we have selected your site as one of 
the 10 best on the web for usability research and information. I have 
enclosed a copy of the list below for your reference.

We have also emailed this list to our entire TaskZ.com subscription base. 
You should see a substantial increase in traffic for a day or so. We are 
proud to nominate your site and hope that you will keep up the great work. 
Please feel free to send us any sites you feel should be included in our 
next list to be published later in the year.

Charles L. Mauro
Editor TaskZ.com


TOP USABILITY RESEARCH INFORMATION SITES / 3rd Quarter 2001

1. THE HUMAN-COMPUTER INTERACTION BIBLIOGRAPHY http://www.hcibib.org If 
anyone can rightfully lay claim to making fundamental contributions to 
usability information on the web it is Gary Perlman. He has been a 
tireless, if sometimes cranky, advocate of human computer interaction 
research data on the web. In our opinion if you have only one site to 
bookmark, this is the one. Broad, deep and directly presented information.

2. USABLEWEB http://www.usableweb.com Keith Instone's site is an excellent 
source for quality usability data. Great data, simply presented.

3. WEBWORD http://www.webword.com John S. Rhodes is the unofficial 
curmudgeon of usability-related information. His rather informal site is 
updated frequently with a wide range of interesting links and related 
content on usability. John's personal comments lend an interesting bit of 
irony to sometimes unnecessarily serious news and research.

4. GRAPHICS, VISUALIZATION, AND USABILITY CENTER AT GEORGIA TECH 
http://www.gvu.gatech.edu Another essential site for anyone seriously 
interested in web usability. This site, best known for the important 
GVU/DCOM WWW studies that benchmark all manner of user web behavior is a 
tremendous resource for usability and interaction reports and resources. It 
is a bit difficult to navigate and use, however, the data itself is 
interesting and wide-ranging. This is a good site to attack when you have 
an hour or two. Short takes will be frustrating.

5. THE FEDERAL GOVERNMENT'S TECHNOLOGY ACCESSIBILITY STANDARDS 
http://www.section508.gov Much to everyone's amazement President Bush 
signed into law Section 508 which mandates that all web sites used by or 
accessed by government employees must be usable by the handicapped. We are 
talking about millions of people. If you want a real wake up call read the 
technical specification of Section 508. It is the first major federal 
policy centered on usability. This is serious stuff if you build web sites 
for or sell anything on the web to the federal government.

6. USABILITY.GOV http://www.usability.gov The National Cancer Institute's 
usability initiative on how to make web sites and other user interfaces 
more usable. Basically a clean implementation with good links and related 
information. Some links are a bit out of date but most information is easy 
to find and reliable. Federal funds, well spent.

7. FRONTEND.COM http://infocentre.frontend.com/servlet/Infocentre A good, 
resource for interesting articles that mainly bring a business perspective 
to usability. Nice simple interface and good content. Some material tends 
to also show up on John Rhodes site and Keith Instone's site. Worth 
bookmarking and casual reading.

8. BUSINESS 2.0's WEB GUIDE ON WEB USABILITY 
http://www.business2.com/webguide/0,1660,26399|125|0|0|1|a,00.html  A good 
resource for a wide range of high-level articles on web usability organized 
by broad topics. Some information tends to be a slightly out of date. Data 
is presented inside a tsunami of ads and promotional material on the 
Business 2.0 site. However, we give credit to the publication for gathering 
basically sound data and links.

9. CIO MAGAZINE'S CYBER BEHAVIOR RESEARCH CENTER ON HUMAN BEHAVIOR AND THE 
WEB http://www.cio.com/research/behavior/index.html A clean, highly 
commercial site with some interesting information culled from CIO and other 
leading magazines and web sites. Most information is in the form of topic 
articles. Some interesting studies and related analysis also posted. Like 
most magazine-based sites data is a bit out of date but still relevant. 
Actually the most interesting data on this site is not in the usability 
(Cyber Behavior) section but in other business sections. Poke around, there 
is some great general business information in this site.

10. ANDERSEN'S 2001 REPORT ON INTERNET USERS AND WEB SITE DESIGN 
http://www.arthurandersen.com/website.nsf/content/MarketOfferingseBusinessResourcesOnlineUserPanelWebsiteDesign 
The best part of this site is the Anderson Survey Archive which contains a 
file of Anderson sponsored web user research. Even though the reports are 
at best thinly disguised marketing tools for Anderson, the data is focused 
and relevant. The links in this site are sometimes a bit dicey. You want to 
end up in the "Ebusiness Resources" section. The most recent survey is 
posted on the "Resources" homepage. The site itself is somewhat threadbare 
but data is unique and focused on primary business issues.

11. SOFTWARE DESIGN SMORGASBORD http://www.chesco.com/~cmarion do not be 
deceived by the visual design of Craig Marion's site. A closer look reveals 
an excellent cross section of useful links and thoughtful analysis. This 
site offers accurate data, summaries, and many links important for serious 
usability engineering work.

12. GROUP FOR USER INTERFACE RESEARCH AT UC BERKELEY 
http://guir.berkeley.edu A small educational site with a series of 
innovative papers posted in the "Publications" section. Several recent 
papers are quite interesting and worth a quick read.


MOST POPULAR TASKZ.COM ARTICLES Web logs indicate that the following 
TaskZ.com content has been widely viewed, linked and propagated over the 
last quarter.

1. GONE IN A FLASH: WHY E-COM FIRMS ARE IN FLAT LINE MODE 
http://www.taskz.com/ucd_Gone_in_a_flash_indepth.htm This article generated 
considerable hate mail from out-of-work web interface designers with 
options underwater. Corporate executives loved the piece.

2. IS A HIGH-PRICED USABILITY "GURU" A GOOD INVESTMENT? 
http://www.taskz.com/ucd_high_priced_usability_guru_indepth.htm This 
brutally honest take on Guru style usability consulting has been widely 
debated in various forums and discussion groups. Not all usability 
consulting is "user-friendly".

3. USABILITY AND ONLINE FINANCIAL SERVICES: BIG LOSSES 
http://www.taskz.com/ucd_Usability_financial_indepth.htm This paper has 
been viewed by hundreds of leading financial institutions and government 
agencies in the US and around the world.

4. TASKZ RECOMMENDED READING LIST http://www.taskz.com/reading_indepth.htm 
The TaskZ.com reading list has received many page views. Some unusual books 
and clearly written reviews seem to be behind the interest.


If you do not want to receive the Top Sites list in the future please 
respond to this email with "unsubscribe" in the subject line.

To nominate sites for next quarter send an email to editorTZ@mauronewmedia.com.

TaskZ.com is maintained by
MauroNewMedia
524 Broadway, 4th Floor
New York, New York 10012
Voice: 212.343.2878
Email: editorTZ@mauronewmedia.com
Web sites: http://www.taskz.com
http://www.mauronewmedia.com


From owner-chi-web@ACM.ORG  Fri Sep 28 09:11:58 2001
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Date:         Thu, 27 Sep 2001 23:22:55 -0400
Reply-To: Mahmouod El-Darwish <zephyrnoid@STARPOWER.NET>
Sender: "ACM SIGCHI WWW Human Factors (Open Discussion)" <CHI-WEB@ACM.ORG>
From: Mahmouod El-Darwish <zephyrnoid@STARPOWER.NET>
Subject:      Re: Correctionto> design rules? what rules ?
To: CHI-WEB@ACM.ORG
In-Reply-To:  <B7D8C5D4.F2%zephyrnoid@starpower.net>
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on 9/27/2001 12:02 PM, Mahmouod El-Darwish at zephyrnoid@STARPOWER.NET
wrote:


> ========================
> Websites

> http://www.vizibone.com

> ========================

The correct URL for this is > http://www.visibone.com/
Humblest apologies!
Mahmoud El-Darwish

    --------------------------------------------------------------
        Tip of the Day: Email mailto:chi-web-request@acm.org
               with any comments, questions or problems
               About CHI-WEB: http://www.sigchi.org/web/
         Vacations, holidays and other subscription changes:
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    --------------------------------------------------------------

From MAILER-DAEMON@turing.acm.org  Mon Oct  1 16:32:36 2001
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Date:         Mon, 1 Oct 2001 15:19:51 -0400
From: "L-Soft list server at ACM (1.8d)" <LISTSERV@ACM.ORG>
Subject:      CHI-METHODS: approval required (8972264D)
To: Gary Perlman <perlman@TURING.ACM.ORG>
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This message was originally submitted by pamela_brann@HP.COM to the CHI-METHODS
list at  ACM.ORG. You can  approve it using the  "OK" mechanism, ignore  it, or
repost an  edited copy. The  message will expire  automatically and you  do not
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From: "BRANN,PAMELA (HP-FtCollins,ex1)" <pamela_brann@hp.com>
To: "'Katrina Padilla'" <kpadilla>, CHI-METHODS
Subject: RE: UI's for handhelds
Date: Mon, 1 Oct 2001 15:18:55 -0400 
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Katrina-

While specific to a certain handheld market, palm.com has a great developer
section including guidelines, testing emulators, and sample code.  Some of
this information can be applied to other pdas.

Hope this helps.

Pamela Brann
Human Factors Consultant
Hewlett-Packard Company
Fort Collins, CO
(970) 898-4835

-----Original Message-----
From: Katrina Padilla [mailto:kpadilla@SFU.CA]
Sent: Monday, October 01, 2001 11:16 AM
To: CHI-METHODS@ACM.ORG
Subject: UI's for handhelds


Hi,

I'm a student and working on a project involving the design of UI's for
handhelds. I am having a difficult time locating some established
guidelines for UI design for handhelds. Could anyone direct me to some
information? Anything would be greatly appreciated.

Thank you.

Katrina Padilla

From perlman@turing.acm.org  Mon Oct  1 16:47:22 2001
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Date: Mon, 1 Oct 2001 16:47:19 -0400 (EDT)
From: Gary PERLMAN <perlman@turing.acm.org>
To: <kpadilla@SFU.CA>
cc: <pamela_brann@HP.COM>, Gary perlman <perlman@turing.acm.org>
Subject: CHI-METHODS: approval required (8972264D) (fwd)
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Katrina,

I am forwarding this to you so that you can gather responses and summarize.
Here is an example summary from another list:
	http://www.listserv.acm.org/archives/wa.cgi?A2=ind0109C&L=chi-web&P=R2924&m=8977
which I imaging follows the CHI-Web guidelines (see the fourth bullet):
	http://sigchi.org/web/guidelines.html#level2
I suspect your summary will be shorter. :-)

Pamela,

I hope this is okay with you.

Gary

---------- Forwarded message ----------
Date: Mon, 1 Oct 2001 15:19:51 -0400
From: "L-Soft list server at ACM (1.8d)" <LISTSERV@ACM.ORG>
To: Gary Perlman <perlman@TURING.ACM.ORG>
Subject: CHI-METHODS: approval required (8972264D)

This message was originally submitted by pamela_brann@HP.COM to the CHI-METHODS
list at  ACM.ORG. You can  approve it using the  "OK" mechanism, ignore  it, or
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From: "BRANN,PAMELA (HP-FtCollins,ex1)" <pamela_brann@hp.com>
To: "'Katrina Padilla'" <kpadilla>, CHI-METHODS
Subject: RE: UI's for handhelds
Date: Mon, 1 Oct 2001 15:18:55 -0400
MIME-Version: 1.0
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Katrina-

While specific to a certain handheld market, palm.com has a great developer
section including guidelines, testing emulators, and sample code.  Some of
this information can be applied to other pdas.

Hope this helps.

Pamela Brann
Human Factors Consultant
Hewlett-Packard Company
Fort Collins, CO
(970) 898-4835

-----Original Message-----
From: Katrina Padilla [mailto:kpadilla@SFU.CA]
Sent: Monday, October 01, 2001 11:16 AM
To: CHI-METHODS@ACM.ORG
Subject: UI's for handhelds


Hi,

I'm a student and working on a project involving the design of UI's for
handhelds. I am having a difficult time locating some established
guidelines for UI design for handhelds. Could anyone direct me to some
information? Anything would be greatly appreciated.

Thank you.

Katrina Padilla

From MAILER-DAEMON@turing.acm.org  Mon Oct  1 18:00:39 2001
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Date:         Mon, 1 Oct 2001 16:24:08 -0400
From: "L-Soft list server at ACM (1.8d)" <LISTSERV@ACM.ORG>
Subject:      CHI-METHODS: approval required (2F049306)
To: Gary Perlman <perlman@TURING.ACM.ORG>
Status: RO
X-Status: 
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X-UID: 54

This  message was  originally submitted  by nbevan@USABILITY.SERCO.COM  to the
CHI-METHODS list  at ACM.ORG.  You can  approve it  using the  "OK" mechanism,
ignore it, or repost an edited copy. The message will expire automatically and
you do not need to do anything if you just want to discard it. Please refer to
the list owner's guide if you are  not familiar with the "OK" mechanism; these
instructions  are  being  kept  purposefully short  for  your  convenience  in
processing large numbers of messages.

----------------- Original message (ID=2F049306) (36 lines) -------------------
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References: <Pine.GSO.4.30.0110011012490.16722-100000@fraser.sfu.ca>
Date: Mon, 1 Oct 2001 21:22:24 +0100
To: Katrina Padilla <kpadilla>, CHI-METHODS
From: Nigel Bevan <nbevan@usability.serco.com>
Subject: Re: UI's for handhelds
Content-Type: text/plain; charset="us-ascii" ; format="flowed"

A comprehensive list of resources can be found at 
http://www.smartgroups.com/vault/usablemobile/resources.doc  (I think 
you have to register for usablemobile the mailing list to access 
this).

Nigel Bevan

At 10:16 -0700 1/10/01, Katrina Padilla wrote:
>Hi,
>
>I'm a student and working on a project involving the design of UI's for
>handhelds. I am having a difficult time locating some established
>guidelines for UI design for handhelds. Could anyone direct me to some
>information? Anything would be greatly appreciated.
>
>Thank you.
>
>Katrina Padilla

From MAILER-DAEMON@turing.acm.org  Mon Oct  1 21:08:04 2001
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From: "L-Soft list server at ACM (1.8d)" <LISTSERV@ACM.ORG>
Subject:      CHI-METHODS: approval required (B82D42E2)
To: Gary Perlman <perlman@TURING.ACM.ORG>
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This message was originally submitted by bkillam@USER-CENTEREDDESIGN.COM to the
CHI-METHODS  list at  ACM.ORG. You  can approve  it using  the "OK"  mechanism,
ignore it, or repost an edited  copy. The message will expire automatically and
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----------------- Original message (ID=B82D42E2) (65 lines) -------------------
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Reply-To: <bkillam@user-centereddesign.com>
From: "Bill Killam" <bkillam@user-centereddesign.com>
To: "'Katrina Padilla'" <kpadilla>, <CHI-METHODS>
Subject: RE: UI's for handhelds
Date: Mon, 1 Oct 2001 20:34:19 -0400
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Try these...

Windows CE
http://msdn.microsoft.com/cetools/

Blackberry User Interface Guide
http://developers.rim.net

Palm OS User Interface Guide
http://www.palmos.com/dev/tech/docs/palmos/UserInterface.html

Sprint PCS Wireless Web Developer's Program
http://www.developer.sprintpcs.com/

Bill
--------------------------------------------------
Bill Killam, MA CHFP
President, User-Centered Design, Inc.
20548 Deerwatch Place
Ashburn, VA 20147
Office: (703) 729-0998
Mobile: (703) 626-6318
email: bkillam@user-centereddesign.com
url: www.user-centereddesign.com

 -----Original Message-----
From: 	ACM SIGCHI Methodological Issues in HCI (Open Discussion)
[mailto:CHI-METHODS@ACM.ORG]  On Behalf Of Katrina Padilla
Sent:	Monday, October 01, 2001 1:16 PM
To:	CHI-METHODS@ACM.ORG
Subject:	UI's for handhelds

Hi,

I'm a student and working on a project involving the design of UI's for
handhelds. I am having a difficult time locating some established
guidelines for UI design for handhelds. Could anyone direct me to some
information? Anything would be greatly appreciated.

Thank you.

Katrina Padilla

From owner-chi-web@ACM.ORG  Tue Oct  2 01:43:40 2001
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Thank you all for your thoughtful responses.   Some respondents recommended
specific companies.  Pls e-mail me directly if you would like the names of
these companies.  Also, e-mail me if you would like the complete responses.

This was my original post to CHI-WEB:

> One of my clients would like to procure the services of a "Search engine
> optimization" firm.  According to the client, the company will guarantee a
> high listing in major search engines for when users enter one of a
> pre-defined set of keywords.  My overall opinion on these firms is that what
> they are selling is "Silicon Snake Oil," for many reasons (such as that most
> search engine base their rankings on their own often unique criteria.)   But
> before I tell the client as much, I would like to see if there in fact are
> any such firms--in which you pay several thousand dollars to get a high
> listing--that actually work.


This is a summary:

One respondent, whose services include Search Engine Optimization (SEO),
stated that, while there are many companies who could be described as
selling ³Silicon Snake Oil,² many are reputable, and stated that no
reputable would guarantee anything more than a top 20 or 30 ranking on a few
of the search sites on words that the SEO firm defines with client input.
Re. client pre-defined terms: ³No way!  The terms most clients come up with
-- let's not even mention descriptions -- tend to guarantee low rankings.²
He stated that ³most SEO firms require that the site be optimized first.
(Stay clear 
of SEO firms that tell you to develop a lot of doorway pages or cloak --
they are just pedaling "snake oil.")²
He then summarized his own process for providing an SEO service, which
involves in-depth learning about the company, the client's website content
and traffic patterns, the underlying coding, as well as any advertising and
marketing campaigns.  It also involves researching current top keywords and
key phrases used in search engines.  One deliverable is a report that
synthesizes the findings and provides recommendations for optimizing the
website.
He also wrote: 
³If you are going to advise your client about search engine optimization
firms, please do it on the basis of real understanding and knowledge
instead of prejudice.   There is a lot to watch out for -- in this case it
is your prejudices and your client's ignorance about what is required for
promoting a website on the Internet.²

Two respondents recommended this article:
http://hotwired.lycos.com/webmonkey/01/23/index1a.html

One respondent recommended that one arrange to pay the SEO firm AFTER they
have achieved the desired rankings

One respondent described one service SEO companies provide, called a Œmedia
buy¹:
pay to have your banner ad or equivalent appear when users type in one of
your Œsponsored¹ keywords.  Ad agencies may a good avenue for negotiating
rates for this service.  You can also pay certain Search engines directly to
get a high ranking.

One respondent, who has used a similar service, wrote that the SEO provider
asked for keywords, phrases, and related keywords, and asked for the client
to identify key entry points into the web site.  They then suggested meta
tags which should be included in the pages and
also occasionally suggested wording changes in the text which
would improve search performance.  They rec¹d monthly ranking reports.  The
company also helped them set goals, and handled site submissions, and
occasionally made suggestions for places where the sites
might advertise.
Commenting on this, the respondent wrote:
³It was not magic - the search was only as good as the site - but their
value was simply in being experts on the ever-changing rules of all of the
search/portals. We paid much less than "thousands" - in fact, I don't think
we could have done the work ourselves as cost-effectively. Of course, they
have good tools - that's what made them able to do their work at a profit.
But we also had an actual person we talked to and a sense that they were
providing an honest and appropriately individualized service.

One respondent questioned *not* whether these companies actually do what
they say, but if they in fact add value.  She conducted a study to determine
the search rank standing of a major e-tailer that was not using any SEO
services.  The company fared well in most instances, but needed to pay for a
higher ranking on 1-2. She stated that the company needed to spend less than
$100 annually for additional improvements.
 She stated that most important steps taken were to make metadata changes,
maximiz Open Directory Project listings (www.dmoz.org) and getting the site
properly listed with the service that resolves names for Internet Explorer.
She stated that they were easily able to handle this task for themselves.
This respondent also described a negative experience with an SEO
salesperson.

Finally, one respondent forwarded a message from another list, which first
questioned the ethics of guaranteeing more than 10 clients top 10 ratings
for the same keywordsn and then stated the following, which is reposted here
with permission from the author:

<snip>
Sure, you can improve your standing in the search results, with
effort and time, but you can't rest, as SE companies are always
tweaking their algorithms, refreshing their databases, and other
companies are always introducing new sites or refreshing content
on their existing sites.

I'd recommend that your client advertise in traditional media as
well. Don't discount the search engines, but placing your every
hope in the fickle and unstable combination of the search engines
and the searching public seems a bit foolish.
</snip>


Pls contact me personally for the complete responses.

-Anders

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From plaisant@cs.umd.edu  Wed Oct  3 15:42:33 2001
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From: "Plaisant, Catherine" <plaisant@cs.umd.edu>
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Hi Gary,
 Hope everything is well for you in those troubled times.
 
 We have never been too good at promoting efficiently our videos but I was
wondering if it would be possible to add a bunch of video abstracts to hcibib
(as always our favorite search place!)  
 We have all the abstracts available
(http://www.cs.umd.edu/hcil/pubs/video-reports.shtml) and some of the videos are
now available in digital form (e.g. the 2000 retrospective and soon the 2001
video) from the Open Video project in NC (www.open-video.org)
 What would this take to make this searchable by hcibib?

Catherine
 

-----Original Message-----
From: Gary PERLMAN [mailto:perlman@TURING.ACM.ORG]
Sent: Tuesday, August 07, 2001 4:34 PM
To: CHI-ANNOUNCEMENTS@ACM.ORG
Subject: HCI Bibliography Update


HCI Bibliography journals have been updated
with 14 new volumes and 550 new records
pushing the total over 21,000.  See the news:
        http://www.hcibib.org/news.html
or see the journal coverage page:
        http://www.hcibib.org/journal.html

Updates to conferences are ongoing.

Gary Perlman, Director, HCI Bibliography Project
mailto:director@hcibib.org  http://hcibib.org/

From egm@worldnet.att.net  Thu Oct  4 09:30:46 2001
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From: "Eric G. Myers" <egm@worldnet.att.net>
Subject: Tutorials, Workshops, and Bears...Oh My!
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I looked over the "Tutorials to Go." Thanks Gary, for passing along the 
links. I agree that several of these would be of interest. However, they 
are quite expensive to produce (more than is in our coffers at this time). 
My feeling is that this might be too ambitious for this time of the year 
(with the Holidays rapidly approaching, both time and money are going to be 
in shorter supply).

I am going to investigate the "Psychology of the Web" seminar a bit more. 
Given its relative expense and possible benefits as a recruiting tool, I 
think this is a more prudent move at this time. Of course, I have no idea 
how long we might have to wait to get scheduled and there are a ton of 
other considerations that have to be investigated before anything can come 
to fruition. I'll keep you apprised of my progress.

Is there anything that can be done to have some sort of programming/meeting 
in October? I realize that the second Tuesday has snuck up on us too fast, 
but perhaps we could push the meeting back a week and try to get a speaker 
of some sort. We could make it a brief presentation and then use the 
balance of the meeting as an open forum to introduce me and get input from 
members on future plans. I really worry about going two months in a row 
without a definitive meeting. I really believe we need to begin building 
community as much as possible to keep participation high. The only way to 
do that is to keep meeting (and meetings must hold some value for 
participants of course).

I just wanted to touch base with you and see if we could work something out 
for this month. Let me know what you think at your earliest convenience.

Thanks.

Eric

From MAILER-DAEMON@turing.acm.org  Thu Oct  4 10:23:42 2001
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This message was originally submitted by whitneyq@ACM.ORG to the CHI-METHODS
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Hi Katrina -

There are some good resources on the STC Usability SIG web site. The Topics 
home page is http://www.stcsig.org/usability/topics/index.html

The two topics that are probably most relevant are:

Handheld devices: http://www.stcsig.org/usability/topics/handheld.html
Wireless devices: http://www.stcsig.org/usability/topics/wireless.html


At 10:16 AM 10/1/2001 -0700, Katrina Padilla wrote:
>Hi,
>
>I'm a student and working on a project involving the design of UI's for
>handhelds. I am having a difficult time locating some established
>guidelines for UI design for handhelds. Could anyone direct me to some
>information? Anything would be greatly appreciated.
>
>Thank you.
>
>Katrina Padilla

From owner-chi-web@ACM.ORG  Sun Oct 14 22:56:32 2001
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I'm looking for web sites to include in a book of case studies of web sites
redesigned due to poor usability.

If you have worked on a site that you'd like to submit, please send me the
url as well as the answers to the following basic questions about the site.
If the site is selected, the process will be done through email and phone
interviews.

Email me off-list at: ilise@selfpromotiononline.com

Thanks, Ilise Benun
Author of Self Promotion Online
http://www.selfpromotiononline.com

What is the url?
What kind of site is it? (consumer, b2b, ecommerce, intranet, etc?)
Can we get permission to feature it? Are before and after screen shots
available?
Who are the users and what is the main task they come to the site to
accomplish?
What were the 3 main problems on the original site?
What solutions did you devise to solve those problems?

***********************************
Ilise Benun
PO Box 23 Hoboken NJ  07030
(201) 653-0783
(201) 222-2494 fax
http://www.artofselfpromotion.com

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From owner-chi-web@ACM.ORG  Sun Oct 14 23:11:13 2001
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Listed below is a summary of the responses I received to the following
request:

"Leslie - Are you aware of any logging programs that log events for the user
        in background while the user is working (not during a usability test) and
do
        metrics (such as time) on these events?  This would be for a HF person to
        come back later and look at (and run stats) on the event log."

Thank you everybody for your replies.

Leslie Cahill

****************************************************************************
***********
1.  I have written an application that does real-time monitoring of website
usage, and attempts to identify problem areas automatically on the website.
You can do path analysis, entry point and exit point analysis, and determine
which areas of the page users are more often clicking links (top, mid,
bottom, right, left, etc).  This requires SQL Server, and a web application
server such as
PHP, JSP, ASP or Cold Fusion (any application server works with the system).
Geoffrey Brown, Director of Online Operations, Deerfield.com

2.  I worked with a vendor, Modalis who has a similar program. Users
complete
tasks on a Web site using a custom Modalis browser that is similar to
Internet Explorer. Log files are generated within the browser for further
analysis. The custom browser's logging function tells the usability
specialist where the user has clicked in completing a task and how long they
have spent on each task. Then you can follow-up with web surveys and
open-ended questions to see if the user feels that they have completed the
tasks and to gauge user attitudes. You can get "passive" data from log files
and the "active" data from interviews, which can be very meaningful in
understanding patterns of usage.

3.  I would suggest Camtasia from Techsmith (http://www.techsmith.com/). We
are using it, it is not too expensive and creates videos in different
formats

4.  You may want to take a look at this:  http://www.usabletools.com/
They have both the logging browser and the tool for analyzing the data.

5.  I would like to bring Netusability's software to your attention. We have
an in-built event logger which accepts written comments from one machine and
automatically synchronizes them to the video of the online experience
happening on a second machine. When the test is finished you automatically
have a digital video of the participant (from a web cam) and a video of the
browsing experience. It is then possible to click on your comments made on
the logger to jump to that part of the video. Please take a look at
<http://www.netusability.com>

6.  I do not know these guys and never worked with them but I seem to
remember seeing them at CHI a couple years ago.
http://www.ergolight.co.il/

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From owner-chi-web@ACM.ORG  Thu Oct 25 04:30:49 2001
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Hi,

A recent press announcement from the Norman Nielsen group about its report
'Beyond ALT Text: Making the Web Easy to Use for Users with Disabilities'
(http://www.nngroup.com/reports/accessibility) included some rather
disconcerting statistics from the research:

      * Task completion rate:
          Screen reader users were able to complete the tasks given to them 12.5% of the time;
          screen magnifier users 21.4% of the time;
          control group 78% of the time.

      * Time on a task (min:sec):
          Screen reader users spent 16:34 on task;
          screen magnifier users spent 15:26 on task;
          control group 7:14 on task.

      * Errors (average across all tasks):
          Screen reader users 2.0;
          screen magnifier users 4.5;
          control group .06.

      * Subjective rating (1-7 scale with 7 indicating the most positive):
          Screen reader users 2.5;
          screen magnifier users 2.9 on task;
          control group 4.6.

Scott

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From owner-chi-web@ACM.ORG  Fri Oct 26 21:16:07 2001
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>What percentage of users use screen readers, magnifiers or other
>adaptive devices?

I'll have the only halfway credible numbers in my forthcoming book.
The answer is "not many." The numbers I have, by the way, are pretty
crappy; I am flattering them by calling them halfway credible. We're
in desperate need of a proper survey.

>It's like the decision of which browser to support.

It's not a question of doing separate, customized things for
screen-reader users. (Magnification does not present the same
issues.) When it comes to that user base, extremely advanced HTML
that suits Web Content Accessibility Guidelines Priority 3/Level AAA
compliance is not very much different from WCAG 1/A HTML, which
still, to this day, more or less boils down to alt texts. That
trivial addition is literally more than half the battle and serves a
very large visitor group.

Anyway, I deny the premise that it is a good idea to "support
Navigator over IE." Write standard HTML or go home.

>Do we have to decide which kind of adaptive device[s] to support? Do
>we have to decide whether to support accessibility vs. some other
>"platform?"

You cannot "support" adaptive technology in your Web site. A small
number of elements and attributes are used primarily or exclusively
by adaptive technology, but they are so greatly the exception as to
bunt the whole argument into another galaxy. (Cf. summary on <table>;
longdesc.) This is *not* like reconfiguring <div>s to work in
Netscape 4.

By the way, contradicting everything I just said is Kynn Bartlett's
hobbyhorse of self-reconfiguring Web sites that recognize the visitor
is using a serial-access device like speech or Braille output and
puts the real content up front and all the navigation crap at the
bottom. Someday we'll get that sort of thing.
--
         Joe Clark | joeclark@joeclark.org
         Author, _Building Accessible Websites_
         (New Riders Publishing, late 2001)
         Bookpage: <http://joeclark.org/book/>
         Bookblog: <http://joeclark.org/bookblog/>

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>Hal Shubin <hshubin@USER.COM> asked:
>What percentage of users use screen readers, magnifiers or other adaptive
>devices?

I'm posting this reply to the list because this is a question that comes up
a lot.  There is no definitive answer to the question -- I doubt that
anyone knows that I regularly use the "adaptive device" of increasing font
size so I can read most articles on the Net.  I'm not "disabled," I'm just
over 40 and getting more farsighted by the day.  However, I can say
definitively that the number of people who need "accessible" websites is
far more than you think.  I've dealt with the statistics questions on other
lists, and the following comes from a previous post I wrote to answer
someone who questioned the credibility of someone else's statistics, so I
included sources.  The statistics are for the US and this was written a
couple of months ago so some statistics may have changed.

"As to the credibility of statistics, first of all keep in mind that
statistics are relative, but I'll give it a go anyway.

I use an estimate of 168 million in the US who have web access, which came
from a widely distributed press release in February 2001 from
Nielsen/NetRatings.  Their actual figure was 168,813,000 people in the US
who have web access at home or at work.
http://www.macunlimited.com/news/articles/AmericansOnline.html

An InformationWeek article that came out around the same time gave the
following figures:
  More than 400 million worldwide Internet users in 2000, with the total
increasing to 673 million by 2002.
http://www.informationweek.com/story/IWK20010208S0002

As for the accessibility/disability statistics, mine come from the Center
for Disease Control
<http://www.cdc.gov/nchs/faststats/disable.htm>, Disability Statistics
Center <http://www.dsc.ucsf.edu/UCSF/spl.taf?_from=default>, and articles
I've read:

An estimated 19.7% of the general population, about 52.6 million people,
live with some level of disability.  (19.7% of 168 million is more than 33
million people who are covered under the ADA legislation and whose Internet
use may be affected by how you design your web pages.)

8% of men, and 0.05% of women, are color blind -- about one in twelve
people.  (8.5% of 168 million is more than 14 million people whose Internet
use may be affected by the colors you choose for your web pages.)

By the year 2030, the number of older Americans will have more than double
to 70 million, or one in five.
By the time we reach the age of 75, about 3/4 of us need some kind of
technology augmentation. (Craig Luigart, DOE Chief Information
Officer)  (In other words, they (we) will need help hearing, seeing, using
our hands, etc. and will need accessible websites.)

In 1994, 7.4 million American used some kind of assistive technology
device.  (4.6 million to accommodate orthopedic impairments; 4.5 million
used ATDs to accommodate hearing impairments; and 500,000 to accommodate
vision impairments.  Figures don't sum because many people use more than
one type of ATD.)

In 1996, over 8 million American had visual impairments; approximately 22
million Americans were hearing-impaired; and 2.7 million had speech
impairments.

Those are just a few statistics about the current and future number of
people who are "disabled" in some way and fall under the ADA and other
regulations.  However, I prefer not to emphasize the "disabled" when I talk
about website accessibility because I think that almost everyone requires
an "accessible" website at one time or another.

About 24% of Internet users don't use the Internet Explorer 5x browser.
(NetMechanics browser types calculator "average" figures
<http://www.netmechanic.com>) Can you afford to inconvenience the more than
40 million people in the US who aren't using that browser by the way you
design you web pages?  How about those on older computers and operating
systems?  Even three or four percent of users is a large number of people
to ignore.

Website accessibility also affects the most "able" and technologically
advanced people: people accessing the Internet in their cars
using  speech/screen reader browsers; people accessing the Internet through
small wireless devices; people in environments where the lighting is poor
-- at the beach, under a tree, etc.   Then there are people like me whose
"new" computer is in the shop and who has discovered that it is almost
impossible to view the web on a Win95, 32MB RAM, 133MHz, 28.8 modem computer.

I hope this helps to clarify the issue of "who" is affected by website
accessibility problems and why we need to care."


I also suggest that you read the World Wide Web Consortium's Web
Accessibility Initiative document "How People with Disabilities Use the
Web."  <http://www.w3.org/WAI/EO/Drafts/PWD-Use-Web/Overview.html>  It
doesn't have statistics, but does a very good job of explaining the "types"
of people who have various "disabilities" and how they use the Web.  Also
good, particularly if you are trying to convince managers and executives to
implement accessibility guidelines, is Business Benefits of Accessible Web
Design <http://www.w3.org/WAI/bcase/benefits>.

Terry
Terry Brainerd Chadwick, InfoQuest! Information Services
mailto:tbchad@tbchad.com  1-503-228-4023  http://www.tbchad.com
Accessibility isn't just the law; it's good business.

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>>What percentage of users use screen readers, magnifiers or other
>>adaptive devices?
>
>I'll have the only halfway credible numbers in my forthcoming book.
>The answer is "not many." The numbers I have, by the way, are pretty
>crappy; I am flattering them by calling them halfway credible. We're
>in desperate need of a proper survey.

A good thing to keep in mind is that the vast majority of visually imparied
users do NOT use screen readers. They use screen magnifiers, or just IE
with large font settings. They are really YOU, when you get a bit older and
your eyesight grows worse. And if you don't make websites that are easy to
use for them (don't fix those font sizes) you are hurting yourself in a few
years time, and probably your mom now.

Another important thing is that blind people do NOT want a separate
treatment. They do NOT want a text-only version of your site (Who ever
thought that would be a good thing for blind people anyway? What was the
reasoning there? Text only is ONLY useful for people with slow
connections.) They do NOT want an "accessible" version of your site. It's
actually a pretty emotional issue, so imagine the amount of goodwill and
happy customers you get if you just make your site accessible (plus it will
probably be cheaper than having 2 separate versions)

And I agree with everything Joe said as well - just make your sites
accessible. Don't fight the medium. (Looking forward to that book!)

Peter
PS: plug/info: http://liga1.com has info on these issues but is down and
will stay down for another month or so

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on 10/26/01 2:23 PM, Hal Shubin at hshubin@USER.COM wrote:
Is there a similar question with accessbility? Do we have to decide which
kind of adaptive device[s] to support? Do we have to decide whether to
support accessibility vs. some other "platform?"
The rules are fairly straight forward:
 If you are designing or proposing to design  for any US (Federal)Government
agency or as a subcontractor for the US (Federal)Government, you must
furnish "comparable access" (actual words from Section 508 of the ADA Act)
to individuals with disabilities.
If you are designing or proposing to design for a State or Local Agency, you
would be still be advised to consider furnishing "comparable access", though
it's not a requirement at that level.
Unfortunately, the law is quite murky and it does not give relief to any
level of accessibility over any other. This in effect means that "unless it
would cause undue burden" ( the law verbatum) upon the vendor, that
accessibility should extend to individuals using assistive devices beyond
screen magnifiers and readers - ie, ALL disabilities.
It is mandatory for Federally procured sites, but it is not a requirement by
law, beyond that.
Most experienced designers, especially ones who design for intuitive and
usable information retrieval have been designing accessible sites for years
anyway ! Jakob Nielsen springs to mind !
There's been a big push to encourage the world to upgrade to HTML 4.0
because it supports CSS which is very accessibility friendly. We strongly
recommend this.
For a free copy of publication S-40 Electronic Information Technology
Accessibility Standards: Final Rule, call 202-272-5435 > 2>1 >request
publication S-40 . It's also available at >
http://www.access-board.gov/sec508/508standards.htm
The Washington DC Metro Area Chapter of the Usability Professionals'
Association is hosting a panel discussion on Designing for Section 508
Compliance on November 8, 2001. For more information contact Christy Mylks
at: cm@wizard.net.
All the Best,
Mahmoud El-Darwish
UPA-DC-Metro Chapter
301-523-2255

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From owner-chi-web@ACM.ORG  Sat Oct 27 14:10:21 2001
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I don't know of any standard templates. You can look at how consulting firms
that sell usability reports format theirs (www.uie.com or
http://www.nngroup.com/reports/), as well as conference proceedings
(www.acm.org/sigchi) but these are authored more as publications, than
consultant to client communication.  If there's an archive of nicely written
usability reports and evaluations somewhere, that were actually authored for
typical webteam/devteam use, I haven't seen it (love to though).

As you mentioned authoring report is a design problem in itself. Who is your
audience? What information do they need? What tasks do they have with your
report? And most importantly, how can you design the report to satisfy those
needs?

Many clients just want the advice - What are the recommendations? What
changes should they make? How many problems are there and which ones are
most critical? Lead with the outcome of the work, not a summary of the work
itself. Supporting data and references should be included, but as
supplemental material.  Generally, you will be hired because they want your
expertise. They don't necessarily need to see how you reached your results,
since in many cases, they hired you primarily because you know more about
the methods than they do.

Other clients differ -  they may want more supporting evidence, or a
presentation of the material that is much more detailed about the methods
used to obtain the result. It could be a usability org that hired you that
*can* evaluate the viability of your approach and recommendations, or it
could be a group of people that have never hired a usability consultant
before, and want reassurance. Again - know your audience. Anecdotally, it
seems most folks that are *not* in the CHI world are in the former group :
recommendations first, evidence later in case I don't believe the
recommendations.

On stating problems/recommendations, here's one way to go: Clearly state the
problem or recommendation in one sentence. Then provide one or two
paragraphs explaining why/when the problem occurs, and how changes could be
made to avoid it. Your report would be simply a listing of these problem
statements. If you number the problems, an appendix can have the references
to heuristics or more substantial supporting evidence.

On categorizing themes - how is this useful to the client? That's all that
matters. Don't worry about overlap -elements of interface design are
naturally inter-related. Just pick the major themes, and try to list items
that fit best in each one. Either list the problems twice (once in each
category), or list them once under their primary category, and include all
of the information about that issue. Don't worry so much about taxonomical
rigor - if you are careful to write well, and express problems clearly, the
rest won't matter so much.   Another way to go is just a raw list of items,
but listed in priority order. Start with the most serious issues, and work
down the list getting less and less critical as you go. Then it can be read
top down, and they'll know what things to consider first.   If you really
want to get elaborate, you could have a separate listing that was
categorical, in case, for some reason, they preferred to see the issues
grouped together.

Other things I've seen: Scoring systems to indicate the overall quality of
the review, such as a grading system, or "7 out of a possible 10" type
scores for certain criteria. This requires more invention and interpretation
on the part of the usability engineer (which for some, may violate
principles of academic rigor), but generally reduces the amount of
interpretation the client has to do, to understand how good or bad the
design is.

-Scott

Scott Berkun
www.uiweb.com



----- Original Message -----
From: "Jamie Gerig" <jamiegerig@HOTMAIL.COM>
To: <CHI-WEB@ACM.ORG>
Sent: Friday, October 26, 2001 6:34 AM
Subject: Usable Themes?


Dear all,

I am just writing up my first ever web "expert evaluation" and have come a
little unstuck about how to present the results.  Is there a standard
template for this type of report?
<snip>

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From owner-chi-web@ACM.ORG  Sun Oct 28 15:32:28 2001
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              Disabilities
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Dick Penn wrote:
>It rather destroys the credibility of calculations, if you conclude that "8%
>of men, and 0.05% of women" represents 8.5% of the population. The correct
>figure is roughly 4.025%

You are correct.  Thank you for pointing it out.  Math isn't my strongest suit.

I should just used the 8% (1 out of 12) men (of European descent)
number.  And actually, it is 0.5% of women (about 1 out of 200) women.

Even these statistics are open to challenge -- the numbers are fuzzy, as I
and others have pointed out.  One webpage says there are 15 million color
deficient individuals in North America and 250 million worldwide.  Another
says the number is 3 million Americans who are colorblind.
(Sources: Considering the Color-Blind, by Chuck Newman,
http://www.webtechniques.com/archives/2000/08/newman/; What is
Colorblindness and the Different Types,
http://members.aol.com/nocolorvsn/color2.htm; CDC,
http://www.cdc.gov/nchs/fastats/disable.htm)

My point, however, remains the same.  People should be using good website
design, which includes things like using the "alt" attribute, not using
fixed fonts, making sure that meaning is independent of color, ensuring
that people can use your content even when you use Javascript, Frames,
Flash, etc.   Making your website accessible -- so it can be accessed by
people in low light situations, using screen readers, keyboards, text
browsers, etc. -- just makes good business sense.

Terry
Terry Brainerd Chadwick, InfoQuest! Information Services
mailto:tbchad@tbchad.com  1-503-228-4023  http://www.tbchad.com
Accessibility isn't just the law; it's good business.

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From owner-chi-web@ACM.ORG  Mon Oct 29 06:57:35 2001
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Hi,

With regards to supporting accessibility, a key question is what is
accessibility?  There are a couple of ways to approach accessibility and
technology.  One just looks at whether or not a disabled person can use
a piece of technology.  The other approach looks at if a disabled person
can use a piece of technology with as much efficiency, ease of use and
accuracy as that experienced by a non-disabled person using the
technology.  I tend to come at accessibility from this second point of
view.

The structure of the web page can influence how efficient a disabled
person can be with the technology in order to understand a web page.
Here's a comparison of a more general format versus an experimental
format more tailored for screen readers or screen magnifiers:

    http://members.aol.com/criptrip/dynamic_web_pages/

I like the direction that Jakob Nielsen has taken in his report of
doing actual observations and measurements.

Scott

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From owner-chi-web@ACM.ORG  Wed Oct 31 07:14:38 2001
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>From: Alex Tang <alextanght@YAHOO.COM>
>Subject: Summary of Text only usability
>
>2. Table should only uses in present tabular data and not for layout purpose.

No, tables can be used for layout *if they work when linearized*,
which all but the most gnarled nested tables actually do. *All*
screen readers in wide use today (save for OutSpoken for Macintosh)
handle tables and frames *quite well*. Essentially no blind people
use screen readers with Lynx, a program that itself linearizes tables
quite intelligibly, as I know from using it for hours a day.

>Beside includes tag like summary, title and long description to help
>people who can't read the table.

The Web Content Accessibility Guidelines discourage the use of
accessible table coding for layout tables. (I interpret it to mean an
all-out ban.) summary="" (empty) is as far as I would go. Put a title
on a table and a tooltip will follow everyone's cursor all over the
page. There is no longdesc attribute on <table>.

>4. For screen reader users, they may get confuse about the
>information they are reading or frustrated about the repeating
>navigation. Try adding section header and jump-off link by hiding
>them in bg colour (as it is not necessary for usual people)
>
>Eg. Jump to main content [<- use bg colour] Table of content [<- use
>bg colour]
>About Us
>Services
>…
>
>Start of main content [<- use bg colour] We are a group of …
>
>(Esp. thank for Michael Whang for providing this hiding technique)

which is a terrible idea, and in any event it is mobility-impaired
people who need to be able to skip repeated links. Ordinary page
anchors, which must be perfectly visible, work just fine.

>6. Try sending your page to bobby.com to get an check if others can
>read your pages.

No, avoid Bobby like the plague. It nags at you for errors you might
not even have committed. See
<http://www.contenu.nu/article.htm?id=1198>.

>If you haven't already I would suggest that you download a copy of
>one of the text reading programs (JAWS is one)

and Jaws, like Window-Eyes, understands tables just fine.

>http://www.joeclark.org/accessiblog/
>- a blog on accessibility - this page has links to screen readers,
>testing tools,

floor waxes, dessert toppings, and redheads.


>[Emery Snyder wrote]
>To get the reader to not say "no alt tag" for every empty
>(formatting) cell, put alt=" " in it.

Table cells don't get alts. You'd only use alt=" " if you wanted to
suppress the display of a tooltip.

>[Karthik Narayanan Ramaswamy wrote]
>Table structures are linearized in a text -only browser like lynx.
>So all the table tags (<tr> , <td>, <table> will be stripped off.)

No, they are all interpreted and linearized. The browsers known as
W3M and Links (note the spelling) actually render tables.

>- Do not use tables
>- All your text must be in only one column - Navigation areas should
>be on the bottom of the page (the main information is directly
>accessible)

Nope.

>Date: Tue, 30 Oct 2001 11:14:56 -0500
>From: Jude Griffin <jgriffin@MSH.ORG>
>Subject: Re: New Report Quantifies Web Usability for People withDisabilities
>
>CSS is accessibility friendly? I'd love to know more about why this
>is, because we just started using CSS very selectively and one of
>the first things we noticed was that it disabled the users' ability
>to reset font size. Obviously this can probably be tweaked on the
>master stylesheet, but when looking at the W3 guidelines for
>accessibility, one of the first priority items is to make sure the
>website renders properly when style sheets are not supported.

In what browser? It couldn't possibly be Netscape 4, could it-- still
on perpetual reprieve from the gas chamber it so richly deserves?

Pixel sizing is the way to go.


>Date: Tue, 30 Oct 2001 20:04:52 +0100
>From: Marjolein Katsma <webmaster@JAVAWOMAN.COM>
>Subject: Re: Summary of Text only usability
>
>A better technique with the same result is to use a small (1x1)
>transparent GIF as the link description with "jump to main content"
>or "skip navigation" as it's alt attribute. For a screen reader or
>text browser like Lynx the effect is the same, and a Search engine
>won't take offense.

Make such links visible so that mobility-impaired visitors can find them.

>From: "WOFFORD, MELONY A (SBCSI)" <mw1352@SBC.COM>
>  Subject: Attractive Design Without Tables
>
>I've heard many times that using tables for layout makes for poor
>accessibility. However, I have not found a good method for making an
>attractive layout without tables. I've heard that CSS styles may
>solve this problem, but my understanding is that they don't work
>well in Netscape - or perhaps I haven't found the correct method for
>using the styles.

<http://www.glish.com/css/>
<http://www.meyerweb.com/eric/css/edge/>

So there you go.
--
         Joe Clark | joeclark@joeclark.org | <http://joeclark.org/access/>
         Accessibility articles, resources, and critiques ||
           "I do not pretend to understand the mind of Joe Clark"
           -- Larry Goldberg

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> > There's been a big push to encourage the world to
> > upgrade to HTML 4.0 because it supports CSS which
> > is very accessibility friendly. We strongly recommend this.
>
> CSS is accessibility friendly? I'd love to know more about why this
> is,

Because it enables you to separate content from presentation, so that your
document represents the meaning of your information, and the CSS the
presentation. This also allows different style sheets for different sorts of
devices: there are even formatting properties for voice browsers.

> because we just started using CSS very selectively and one of the
> first things we noticed was that it disabled the users' ability to
> reset font size.

This is no different than using the <font> element with fixed font sizes.
The rule is: only use percentage and em sizes for specifying font size. Then
the user doesn't have to fiddle with zoom controls, because everything is
keyed off of their stated preference for font size.

> Obviously this can probably be tweaked on the master
> stylesheet, but when looking at the W3 guidelines for accessibility,
> one of the first priority items is to make sure the website renders
> properly when style sheets are not supported.

Which means use good quality HTML markup: for instance, if something looks
like a heading, mark it up as a heading. Don't use:

    <b><font size="20">My Home Page</font></b><br><br>

but use

    <h1>My Home Page</h1>

and use the CSS to format it visually.

Steven Pemberton,
Chair, W3C HTML Working Group

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From owner-chi-web@ACM.ORG  Fri Nov  2 04:59:39 2001
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>Can you imagine if every flash animation (to demo a product or
>anything like it) which relays on sound has to be adapted for deaf
>people?, subtitled, etc...

Not only can I imagine it, I quite insist. Audio description, too.

<http://www.alistapart.com/stories/unclear/>
<http://www.brainpop.com/health/endocrine/acne/captioned.weml>


>the cost involved,

Captioning and audio description would be cheap if there were better
tools and any kind of training whatsoever. I'm working on both.

>let alone the fact that what's the use of producing a stunningly
>visual presentation if you have to bring it down to a common level,

I would describe that as a lie if it were not apparent that you speak
from a position of innocence.

Captioning and audio description do not actually destroy the
original. Apart from the fact that CC and A.D. are usually closed,
giving the viewer the option of turning those features on and off
(see especially with DVD: <http://www.joeclark.org/dvd/>), I simply
deny the premise that less information is better than more, and I
certainly reject the claim that an inaccessible multimedia file is
better because it is pure.

Designers must have maximum flexibility in creating multimedia. But
it must also be made accessible. Anyone who believes one comes at the
expense of another is ignorant.

>  Maybe a set of plain text pages with the content done following
>accessibility principles is a solution,

namely the worst possible one,

>  but if I build a site following MOST accessibility guidelines I
>loose half the creative elements I paid for

If you follow WCAG Level A/Priority 1 accessibility
<http://www.w3.org/TR/WCAG10/checkpoint-list.html>, the visible
modifications you must impose on your layout are practically nil.

>(it happened to us just two weeks ago, a fantastic site was almost
>finished, when the company decided to apply current accessibility
>regulations (font, colours, etc) they were left with a site so far
>away from the original concept, that the board dropped the whole
>project, loosing quite a lot of money already invested in the
>process, and I assure you that the job of implementing accessibility
>was done by an expert, no blotched job there)

Typical accessibility "experts" have barely-concealed contempt for
visual beauty. Whereas I barely conceal my contempt for *them*. I
fully resolve this entire issue in my upcoming book.

Absent a Before and After set of files to consider, I cannot properly
diagnose your problem, but on the face of it I would flatly declare
that you were had. To address the sole points mentioned:

1. You can use any font you want.

2. The only limitations on colours are confusable ones (chiefly red
and green), which you may still use if other features resolve the
confusion. (There is a small proviso about using colour as an
exclusive source of meaning that comes up under extremely rare
circumstances.)

I'm sorry, but you are working under too many misapprehensions, not
that it's particularly your fault.
--
         Joe Clark | joeclark@joeclark.org | <http://joeclark.org/access/>
         Accessibility articles, resources, and critiques ||
           "I do not pretend to understand the mind of Joe Clark"
           -- Larry Goldberg

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From owner-chi-web@ACM.ORG  Fri Nov  2 06:48:52 2001
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Reply-To: Antonio Acuna <antonio.acuna@SUBWAY10.CO.UK>
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Message totally taken!!!

>From reading your answers I have nothing but to agree, my points came
out of the difficulty in today's industry (were designers know little
beyond flash and Photoshop, programmers know noting about layout and the
client just wants one of those astounding sites to brag about at the bar
on Fridays)

The technologies you speak about are areas which prove that a new legion
of designers aware of this technologies must rise!. Although I still see
applying accessibility regulations more expensive (finding someone who
can do it, etc) I do not for a second doubt that we must achieve a
standard where accessibility becomes part of the whole process, and yes,
I had a suspicion that I was had with that project....

I am beginning to be absorbed by accessibility issues on the net, after
several years working mainly on user's browsing tendencies and
navigational structures I find accessibility quite refreshing, yet a
whole field in itself within usability. It has made me realize that just
because a person does usability (no matter how competent) does not mean
they do accessibility well!

I look forward to reading your book


Antonio Acuña
Technology Director
Subway10
First Floor
52 Southerton Road
London W6 0PH

(t) 020 8563 1035
(m) 07720 28 77 19
 
www.subway10.co.uk
 
 
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From owner-chi-web@ACM.ORG  Mon Nov  5 17:26:08 2001
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                       FILETIME=[DBCB3350:01C1663D]
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Many many thanks to those who helped me compile this list of Spanish
usability related companies/sites:

http://www.xperienceconsulting.com
http://www.clarostudio.com

http://www.emergia.net

http://www.eyeglue.net

http://www.infousabilidad.com

http://www.terremoto.net/

http://www.iconmedialab.com

http://www.cadius.org (soon to be available)



Regards

Jamie

http://jamiegerig.co.uk

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From owner-chi-web@ACM.ORG  Fri Nov  9 16:29:00 2001
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I asked about support for accessibility recently (OK, not so recently --
sorry for the delay). Most of the discussion was to the list, but I did get
a few addressed just to me. Here they are. Thanks for the info everyone.

-- hs

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

From: Kirk Doggett <wkdogg@mindspring.com>

 >Hal Shubin <hshubin@USER.COM> asked:
 >What percentage of users use screen readers, magnifiers or other adaptive
devices?

When I was at HomeRuns.com, I initiated and led site accessibility design
changes as part of our development efforts. Accessible design is easy to
implement; much of the work is simple adherence to W3C standards, such as
intentional use of <ALT> & <TITLE> tags for images and animations,
especially those that support navigation.

There's a company in the Boston area called WebABLE <http:www.webable.com>
that offers consulting services to support web accessibility. I used their
services at HomeRuns to educate the developers and other stakeholders about
technical and legal issues of accessiblity, and common solutions. Their
site is full of useful links.

One of the best resources I know is the book "Web Accessibility for People
with Disabilites" by Michael G. Paciello, published in 2000 by CMP Books.
It's loaded with links and reference information, as well as solutions.

Another good book is " Universal Web Design" by Crystal Waters, 1997, New
Riders Publishing.

Other resources: National Association for Visually Handicapped:
<http://www.navh.org/>
American Council on the Blind: <http://www.acb.org/>
Harris Poll on Internet use by people with disabilities:
<http://www.harrisinteractive.com/harris_poll/index.asp?PID=93>
A Web Without Barriers: Accessibility And Usability:
<http://www.webdevelopersjournal.com/articles/accessibility.html>

I can offer other resources, but I didn't want to go overboard here. I'd be
happy to talk with you about what I have learned.

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

From: Jeff <jeff@antistatic.com>

Two comments I would like to make:

There is a history of very large websites being sued under the ADA.  I
believe that AOL settled out of court, agreeing to improve thier usability.

If your website is used by a large number of peole with a unix or linux
background, they may prefer a text based browser such as Lynx or w3m. It is
my belief that pages that look good in lynx will work well with a screen
reader and vice versa.

[I asked if it applies to non-government organizations. For example, the
day care center we used to send our older son to has a new front entrance
that doesn't seem to have a ramp.]

It DEFINATELY applies to all public spaces. Friendly's Restaurant got
nailed in a multimillion dollar suit several years ago. Usually if you
spend over $n dollars in a building upgrade you must make it meet ADA.
However, it isn't enforced very often. It also depends on weather the local
building inspector cares.

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

From: "Larry G. Hull" <Larry.G.Hull@gsfc.nasa.gov>

Hal,

ADA should be adequate justification for extra work. Remember the AOL case?
Just mention lawsuit. :)

While simple stuff like adding ALT tags is low or no cost, making
sophisticated or complex pages accessible may take some effort thus have
some associated cost. My perception is that this accessibility effort often
tends to also improve usability for everyone so in my personal opinion this
cost should be distributed or apportioned appropriately.

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=


From: Adrian Howard <adrianh@quietstars.com>

The main arguments that I use are (in no particular order):

1)  It's the right thing to do. Not providing access is discrimination.
(Hey --- it's worth a try :-)

2)  There are likely to be legal and PR problems.

2)  Increasing accessibility increases usability. Every single time. Making
an accessible site produces a site that everybody finds an improvement.
Even the most primitive form of accessible site (producing a simple "text
only" version) gives all users a "fast" version that can be printed out easily.

3)  It's actually not expensive. If producing an accessible design forms
part of the requirements then designing for accessibility really is not
difficult. It's not a significant amount of extra work. Retro-fitting an
existing site is, of course, a completely different kettle of fish.

4)  It's not generally a matter of designing for specific devices --- but
of designing with user requirements in mind. There are many accessibility
features already in web technologies. It's just a matter of using them
appropriately.

5)  Accessible does *NOT* mean "ugly". You can design accessible material
that is appealing aesthetically.

Also, never forget that accessibility is not just about the blind. There
are many other issues in accessible design (e.g. people with poor hand-eye
co-ordination, cognitive disabilities, etc.).

Personally, I view designing for accessibility as a special case of
designing for usability --- and all the arguments for producing usable
designs apply.

If you're interested in accessibility issues check out the Web
Accessibility Initiative materials at <http://www.w3.org/WAI/>.

To summarise, the question:

 > What percentage of users use screen readers, magnifiers or other
adaptive > devices?

isn't really appropriate since it doesn't reflect the number of people who
will benefit from an accessible design.....

Hopefully this makes some sort of vague sense!

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

______
Hal Shubin
Interaction Design (www.user.com)
Design & strategy for the Web
617 489 6595

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From owner-chi-web@ACM.ORG  Mon Nov 12 22:26:30 2001
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From: "Roxanne M. O'Connell" <RO@BLUEDOLPHIN.COM>
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Hal, I sent your summary to a friend of mine because she and I had a
coversation about this over the weekend.  I thought you all might be
interested in her reply.

- Rox

+++++++++++++++++++++++++++++++++++++++++++++++
A truly happy person is one who can enjoy the scenery on a detour.
+++++++++++++++++++++++++++++++++++++++++++++++
Roxanne O'Connell
Usability Specialist - Goal-focused Design
Blue Dolphin Group, Inc.
526 Boston Post Road, Wayland, MA 01778
Tel: 508.358.6739 - Fax: 508.358.6710
http://www.bluedolphin.com
Knowledge you need, sources you trust
----- Forwarded by Roxanne OConnell/Bdg on 11/12/2001 11:54 AM -----

                    Cynthia
                    Traeger              To:     RO@bluedolphin.com
                    <ctraeger@vsi        cc:
                    corp.com>            Subject:     Re: FYI - Summary: How many people need adaptive interfaces?

                    11/12/2001
                    10:20 AM






Hi - thanks for the note. Good discussions, all. The
accessibility/compliancy area that we focus on, Section
508, is federally mandated. If you are a federal agency or serve a federal
agency where an employee of the
federal government is required to use your site in his/her duties, then
your site has to be 508 compliant or
you can be sued/fined. There is no enforcement, however. You have to be
complaint, yet no one agency will
test your site - the test is "if" you were to be challenged legally.
Although not mandated, many states are
considering adopting 508 as their compliancy standard. Many educational
institutions are considering the
same.

Interestingly enough, all those sites that emblazon themselves with
"approved buttons" from groups like
Bobby and the like, are actually in violation of federal guidelines.
Applying an "approved" button on a
federal site constitutes endorsement of a commercial (even if for free)
product or service. A big no-no
according to the government. Naturally, we are most interested in having
SearchEdge 508 (SE508) adopted as
both a federal standard and having VSI/SearchEdge contracted as the group
that does the compliancy
checking...

There is a chasm however between what Section 508 mandates (only 16 areas
of accessibility need be met -
they are complex, but limited none-the-less) and what W3C suggests as
guidelines. I think, in the near term,
that as more municipalities and institutions adopt accessibility
requirements (either to stave off potential
legal disputes, ala AOL or to offer a public service) the chasm will grow
and the discussion as to "how far"
organizations "have" to go vs. they how far they "should" go will become
more heated.

And, it's funny you sent this. As I was sitting here this morning, doing
some research and prep for a
meeting later today, I couldn't help but crave a text only link on the
sites I was visiting, because I
really don't need to wait for all that extra stuff load to get at the
information I need.

And this I think, at least to me, is the usability in accessibility! If you
can't use a site - for whatever
handicap you may have - mine a slow modem connection - it's not really
accessible.

Thanks again - Cynthia
(I should probably send these comments to him.)

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Hi all,

My team and I will be working on the design of a website for children =
aged 10-14. The website will be about how electronics and domestic =
appliances work.

My question to you is:
Does anybodybody have tips or tricks on doing user research with =
children?
I'm specifically interested in getting to know how you applied =
techniques during the early stages of design, such as contextual =
inquiry, interviews, ethnography, focus groups, card sorting and the =
like. I've done those things many times in the past but never with =
children.
Tips and tricks for testing with children are of course also welcome.

If you mail your answers directly to me and I'll summarize for the list.

Thanks very much.

Ariel Guersenzvaig
[SQR] Amsterdam
Vijzelgracht 7
1017 HM Amsterdam
=20
T: +31 20-6202160
F: +31 20-6234879
=20
e-mail: ariel@sqr.nl
http://www.sqr.nl
=20
The information contained in this communication is confidential and may =
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notified that any disclosure, copying, distribution or taking any action =
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and may be unlawful. Neither the sender nor the represented institution =
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
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charset=3Diso-8859-1">
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<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2>Hi all,</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>My team and I will be working on =
the&nbsp;design of=20
a website for children aged 10-14. The website will be about how =
electronics and=20
domestic appliances work.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>My question to you is:</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>Does anybodybody have tips =
or&nbsp;tricks&nbsp;on=20
doing user research&nbsp;with children?</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>I'm specifically interested in getting =
to know how=20
you applied techniques during the early stages of design, such as =
contextual=20
inquiry, interviews, ethnography, focus groups, card sorting and the =
like. I've=20
done those things many times in the past but never with =
children.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>Tips and tricks for testing with =
children are of=20
course also welcome.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>If you mail your answers directly to me =
and I'll=20
summarize for the list.</FONT></DIV>
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Subject:      Summary for list: Usability standards organisations
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Thanks to all who replied to my question on who sets the standards for
usability. Essentially it seems that there is no single definitive body
though there are a lot of initiatives going on. Some of the organisations
that came up most were:

1. ISO (International Organisation for Standards – www.iso.org) – in
particular ISO 9241-11 and 13407.

2. UPA (I’m guessing Usability Professionals Association?) – in the UK they
are addressing usability accreditation to ensure that someone claiming to
be a usability professional is just that

3. IEEE (www.ieee.org) – “The IEEE ("eye-triple-E") helps advance global
prosperity by promoting the engineering process of creating, developing,
integrating, sharing, and applying knowledge about electrical and
information technologies and sciences for the benefit of humanity and the
profession.”

4. NIST – not sure what this stands for or who they are yet, but apparently
worth looking into…

5. Two useful links for finding out more about ISO and ANSI standards:
http://www.system-concepts.com/stds/index.html,
http://www.usability.serco.com/trump/resources/standards.htm

The most detailed and informative reply I received came from Mahmoud El-
Darwish, Executive Director of Imägo Studio Ltd and President of UPA-DC-
Metro. With his permission I’ve reproduced what he sent me below:

“As you will discover, there are no standards (though the IEEE is the
closest body and CIF is the closest we've gotten to a standard for website
usability data collection and reporting). My company Imägo Studio LTD, is
working hard on a universal methodology and software application that if
successful could be the core around which a standard could form - but even
this would be too dynamic to "sit still" for long. Rational Software has
tried to create a standardized methodology with "Rose"- but it suffers
from...Poor Usability !!.

I'll be very interested to hear what you come up with on this subject. The
main issues are as follows:

1. Because few practitioners actually understand that Usability is a vague
label for what we now prefer to call ***Performance Value Engineering***
and that our objective is ***Performance Value Optimization***. No one has
been able to get their arms around the industry properly. Until now.

2. The so called Usability Industry is split into numerous factions that
never seem to realize they are part of a larger umbrella called the
***Quality Industry***, which was championed by the Japanese Auto makers.
They also have a hard time playing nicely together in the sandbox. The
factions are:

-The HF society is very ergo-centric and academic. They insist on gathering
data as pure metrics of system functionality unrelated to users

- The HCI group as promulgated by championed by ACM, is very academic in
its research focused approach to "Machine Language" and Human Computer
Interaction metrics from a laboratory standpoint.

- The Work Process Engineers as represented by such persons as Deborah
Mayhew of IBM, extract usability metrics from a less defined "holistic"
gestalt of Use-in-context, they derive their value from a tradition in the
Process Engineering Industry. While their "flavor" is closest to delivering
Experience Performance Value Optimization, because so many synergies are
collected and studied simultaneously, it's very hard to standardize their
process or measures.

-The Interaction Design and Information Design Communities. They're
offshoots from the traditional Graphic Design industry and represent a
strong perceptual and tradition based focus on Usability. Their "standards"
are the codified design canons that date back thousands of years. They
measure success based on generalized user acceptance and minimization of
negative feedback. No standards body oversees their work but historically,
luminary individuals and "movements" have helped to contain and present
their findings and beliefs.

3. As long as we maintain that Usability is contextual, cultural, adaptive
and evolving, the only standards that can possible be codified are the ones
that each group of practitioners sets for its own flavor of usability.

Finally, 4. I have enormous respect for Jakob Nielsen, since he was the
first engineer to nail down 10 Heuristics to effectively promote the first
universal standard for our people working in Web design.

Transcendent UX takes his work to a much higher level. We've modularized
the fundamental aspects of Performance Value Engineering into a kit that
can be used by several manufacturing and work-process industries to extract
repeatable and measurable results. In 2 years we plan to present it and the
success data to the community and the only internationally recognised
standards bodies I know, the IEEE for ratification.

Clearly, everything will continue to Waltz with the times!”


Ashley Friedlein
CEO, e-consultancy, http://www.e-consultancy.com
Author, “Web Project Management: Delivering Successful Commercial Web Sites”

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Hello all,

Thanks to those people who responded to my post.  I asked "Do disabled users
categorise information differently, or can all the important access issues
be taken care of in the implementation?"

After several replies and re-qualifications of the question, I realised I
should have made it more clear that this was a categorisation exercise done
*before* any html is made.  There are many guidelines for (supposedly)
ensuring accessibility at the implementation stage, but my question was more
psychological in nature.

As Mahmoud El-Darwish pointed out, a better question would be "How does the
nature of an Individual's disability bear upon their perception, cognition
and interpretation of information." [snipped]  Since the use of alternative
browsers (e.g. speech or braille) is effectively a different medium, how
does that effect navigation?

There really doesn't seem to be any information available to the regular
practitioner about how disabilities can be accommodated in UCD techniques
such as card sorting.  For the moment, most companies seem to be just trying
to make a website accessible, rather than accessible *and* usable to those
with accessibility difficulties.

Comments below, and original post at the bottom:

thanks,

Alastair Campbell

----Laura O'Grady-------------------------------------
I think it would depend on the nature of the disability.  Can you clarify?
Are the disabled users sight impaired, for example?

Laura

---second reply from Laura---------------
>Obviously there may be different questions depending on the
>disability/technology, but if you have any experience or thoughts they
would
>be much appreciated.

I don't have any experience in this directly but I would say that from a
methodological point of view it always best to have individuals from your
target audience participating in the development stages.  Obviously testing
on a random sample from this population would provide the most robust and
representative results, but this kind of opportunity is rare in most user
centred systems development.  So I would do my best to try to have
participants from all areas of each disabled community particpate.

If this is not feasible (for whatever reason) you might want to have
representatives from this community participate, say in an advisory
capacity.  Perhaps someone from the University of Toronto's Adaptive
Technology Resource Centre (http://www.utoronto.ca/atrc/) might be able to
assist (or you may have your own resource in your area to access).  An
organization such as this may also be able to help you by providing
information about how someone with a visual disability, for example, would
be able to participate in a card sorting exercise.

This sounds like an interesting challenge, good luck.

Laura


---Rene Hales----------------------------------
Alastair, it seems to me that if your web site has to meet the needs of
individuals with disabilities and that feature is indeed part of the
contract that you would want to include AT LEAST ONE individual with a
disability in your categorisation exercise. For one thing it will LOOK good
and for another it is probably the RIGHT thing to do.

There are resources and article about how individuals with disabilities
actually use the web that might be useful as resources to you. You might
want to incorporate person first language (putting the person
first)--student with a disability NOT disabled student. They do not happen
to be their disability. They are people first.

Here are some resources that might help you.
> I suggest that you might want to read the World Wide Web Consortium's Web
> Accessibility Initiative document "How People with Disabilities Use the
> Web."  <http://www.w3.org/WAI/EO/Drafts/PWD-Use-Web/Overview.html>  It
> doesn't have statistics, but does a very good job of explaining the
> "types" of people who have various "disabilities" and how they use the
Web.

Here is a university site that has many, many resources on accessibility at
the post secondary level.
     http://www.uky.edu/TLC/grants/uk_ed/

HTH,
Rene

----Mahmoud El-Darwish-------------------------------------
>"The crux of the question is: Do disabled users categorise information
>differently, or can all the important access issues be taken care of in the
>implementation?"

1.  Do disabled users categorise information
differently.
A better wording might have been " How does the nature of an Individual's
disability bear upon their perception, cognition and interpretation of
information. And how do such contextual factors affect eventual taxonomy and
design?"
A. Given 6 broad categories of disability:

Hearing impaired
Deaf
Vision Impaired
Totally Blind
Motor disabled
Combination of the above

The answer would have to be disability specific and therefore....
2. "can all the important access issues be taken care of in the
implementation?"
A. Absolutely not !!!!! The explicit solution is compiled from the specific
contextual requirements based on the user population. It's up to you and the
client to define what the scope of that will be and build as many TARGETED
solutions as are necessary.
Mahmoud El-Darwish
UPA-DC-Metro


---Larry Hull----------------------------------
Alastair,

If you are not already familiar with it, you need to check out the
W3C WAI Guidelines at http://www.w3.org/WAI/ (look under Resources at
the right of the page).

I'm not sure whether your specific question is answered at the site.

Heck, I'm not sure what you mean by categorize information. To me and
many people with disabilities the important factor is whether the
information is accessible.

As I'm deaf, accessibility translates into availability of a
transcript or captioning for mutimedia when information is provided
as audio.

Larry


--Adrian Howard--------------------------------------
No research that I am aware of (love to read some if you come across any).

In my personal experience physical disabilities make no difference to
categorisation tasks at all.

I've never done categorisation tasks with people with cognitive disabilities
and I can imagine there would be issues there.

Adrian

----Second reply fom Adrian:-----------------------------
> I guess a better question would be: how do different technologies would
> affect how people navigate?

Certainly a different question!

> I don't think there is any real research or experience in this.  Most
people
> are still at the stage of complying to implementation guidelines, so we
have
> a way to go yet!

There's a lot of experience --- there are a lot of disabled users online...
and the work the Web Accessibility Initiative has done, along with other
implementation guidelines, didn't happen in a vacuum.

I've not seen a huge amount of academic research on the topic --- but I'm
pretty much out of that loop now... much more focussed on getting things to
actually work ;-) ;-) ;-)

You might try looking at <http://www.w3.org/WAI/References/> for some
pointers.

> Have you done user testing or any UCD methods with disabled users?

Yup. Interesting experience. Mainly due to how little difference it made.
All the normal IA/usability methods worked pretty much as normal (apart from
one embarrassing incident when I found myself with some paper questionnaires
and a completely blind user <d'oh>). Different problems/issues --- but
solved in the usual way.

Adrian


----Linnea Anderson--------------------
>From my experience the answer is:

Yes, people with disabilities do categorized information differently.

Also, their method for categorization will be influenced by their
disability.  For example: If you select someone with no vision, but who had
vision at an earlier age, that person will tend to visualize how the page is
laid out.  This is going to influence their expectations and reactions.  In
contrast, for someone who has never had vision, relative locations are not
going to provide them any sort of assistance.

 -- Linnea


-----Joe Clark-----------------------------------
>It is important to us to make this site accessible and easy to
>disabled users. (Its even in the contract!)

Level A/Priority 1 WCAG compliance?

>However, since we only have the time and resources for a small test
>(8 participants) so we can't include much variety in terms of
>different disabilities and different assistive technologies.

Do 4 screen-reader users, 2 mobility-impaired (very hard to find),
and however many others you can get. A 4/4 split is desirable but
quite possibly unattainable.

>The crux of the question is: Do disabled users categorise
>information differently, or can all the important access issues be
>taken care of in the implementation?

Well, this issue deals with usability rather than accessibility. Kynn
Bartlett <http://kynn.com> is big on automatically-reformatting Web
sites which, for example, shove all the navigation but the absolute
minimum to the *end* of the page so a screen-reader or switch user
does not have to laboriously skip over it.

But that would only work if people signed up in their site
preferences to view the site that way; if such information were saved
in a cookie; if the database structure were specifically programmed
for that reformatting.

Here in the real world, it may have to suffice to put *visible* links
on the page to skip over each module of links-- skip over top nav to
search box, then to left nav, then past left nav to top of content.
This is, as usual, Fully Explored in My Upcoming Book.
--
         Joe Clark


------Julie Hillan-----------------------------
I am sure that since disabilities vary, as do individuals, card sorting will
be affected by frame of reference and physical limitations. For example,
assistive technologies used by a quadriplegic in a Web performance test
might reveal usability flaws. And, in card sorting, someone who has a
learning disability may sort cards differently. I don't think it would
*throw the curve* of a test off -- everyone has their own frame of reference
and, as with a Rorschach test, it is not necessarily the answer a user
gives, but the interpretation of that answer by you and your team.

For example, a disabled user groups together the terms: *floor map*, *book
store*, *cashier* and *campus locations*. This is not the result you were
hoping for, because you saw the *book store* as a business, the *cashier*
for student loan processing, etc. To the disabled person, these terms are
related because it reminds them of a goal oriented process: buying books
every semester requires more effort and planning than for the able-bodied
student, and so they need all of that information to accomplish that task.

Well, it might not be so bad then to develop a special area of the site that
is referenced or linked to at the beginning of each semester called *How do
I get my text books?*. The page then explains where the bookstore is, where
the financial aid office is, floor maps of the student bookstore, etc. This
would probably be a useful area for new students, incoming students, and
foreign and out-of-town students, as well as disabled students.

In closing, I am all for including as many diverse groups as possible in any
study you do, because results are always insightful and different
perspectives may spark creative solutions that benefit many groups of users.

Julie Hillan


-----Original Message-----
From: Alastair Campbell
Subject: Disabled access and categorisation

Hi all,

We're at the beginning stages of a web development for a college, and we're
debating how easy and useful it would be to include disabled students in our
categorisation exercise. (An interview and card sort)

It is important to us to make this site accessible and easy to disabled
users. (Its even in the contract!)

However, since we only have the time and resources for a small test (8
participants) so we can't include much variety in terms of different
disabilities and different assistive technologies.  We have interviewed
several disabled students in our preliminary interviews, many of which have
support staff that help them browse the web (amongst other activities).

The crux of the question is: Do disabled users categorise information
differently, or can all the important access issues be taken care of in the
implementation?

Any research or personal experience would be very welcome. Please reply
directly to me and I will summarize soon,

thanks,

-Alastair

ac@nomensa.com

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From owner-chi-web@ACM.ORG  Fri Nov 30 01:22:36 2001
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Subject:      Extracting site usabilility information from server log files
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Hi there,

I have just finished the development of a new method for extracting usability information
about web site navigation from server log files. I would like to have your opinion about
the result.

An example of a report with this kind of information was obtained by analysis of server
log files of our own site. It is stored at:
http://www.ergolight-sw.com/pub/Sites/ErgoLight/First/Q1CY2001/Reports/Home.html

I would appreciate your comments about:
1. The usefulness of this kind of information
2. The face validity and usability of the particular implementation
3. Existing similar work or methods.

Avi Harel,

==================================
ErgoLight Ltd.,
6 Givon St., Haifa 34335, Israel

Phone: 1-877-Use-Ergo
       1-877-873-3746
     {Intl.} +972-4-826-3012
Fax: {Intl.} +972-4-825-8199

Email:      avi@ergolight-sw.com
Web: http://www.ergolight-sw.com
==================================
ErgoLight sells reports about the usability of web sites.

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Call for Participation

"HCI & IA:
    Information, Interaction, Interface and Usability Architects
    Share Deliverables"
A workshop at CHI 2002, April 22, Minneapolis, Minnesota

Organizers: Keith Instone, Lisa Chan, Peter Boersma, George Olsen

http://keith.instone.org/hci-ia-chi2002/

About the workshop
------------------
How does what information architects do compare with what other HCI
practitioners do? This workshop will let various "architects"
(information, interaction, interface and usability)  share their
deliverables to help us understand the relationship between HCI and
information architecture.

Typical IA deliverables include: flowcharts, wire frames, sitemaps,
prototypes, use cases, card sorts, content inventories, client audits,
site hierarchies, conceptual diagrams, storyboards, requirements &
narratives, blueprints, screen schematics, labeling schemes, and
outlines.

During the workshop we will discuss themes that cut across the
deliverables (such as type of document, audience, lifecycle stage). We
will also address some of the larger issues around HCI and IA, such as
skill overlaps and gaps, IA beyond web sites, and "design" vs.
"architecture".

Position Papers
---------------
Interested participants must fill out the workshop application form
(available from http://keith.instone.org/hci-ia-chi2002/) and specify
what type of architect (or designer) they are. Participants must also
submit several sample deliverables in order to be considered for the
workshop. The deliverables have to be "publicly shareable" - submitters
can use actual deliverables or create "sanitized" versions that can be
publicly displayed during and after the workshop.

Forms should be emailed in plain text and deliverables should be
attached, preferably in PDF.

All application materials should be sent to Peter Boersma
(peter.boersma@satama.com).

Selection
---------
Participants will be selected based on several criteria, including the
diversity of their backgrounds. Accepted participants will be expected
to become familiar with the other participants deliverables before the
workshop. Selected participants will also be asked to report on themes
that cut across the set of deliverables.

Important dates
---------------
25 January   Position papers due
22 February  Workshop acceptance notification
8 March      CHI 2002 early registration deadline
22 March     Themes identified and assigned to participants
22 April     Full day workshop at CHI 2002
23-25 April  CHI 2002 technical program (main conference)

Contact
-------
For questions concerning position papers, please contact Peter Boersma
(peter.boersma@satama.com). For questions concerning the workshop in
general, please contact Keith Instone (keith@instone.org).

Also, see the workshop web site for more information:
http://keith.instone.org/hci-ia-chi2002/

--
keith@instone.org        http://keith.instone.org/

From owner-chi-web@ACM.ORG  Fri Dec 14 13:45:36 2001
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Subject:      Summary:satisfaction questionnaires
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Thank you to those who generously took the time to offer their experiences and feedback on working with standardized satisfaction tests. Below are the replies I received. My original question is posted at the end.

*******

hi julie, i have an experience with QUIS. I found out the questionnaires to
be quite good, complete, detail, and satisfactory. I had to tailor the
questionnaires for my research though. However, the participants were
intimidated by the amount of items they had to fill out and sometimes the
terminologies were not clear for them. They sometimes laughed when they read
the degree of satisfaction they had to choose. Moreover, it was exhausting
for "old-age" participants.

**********
I use the SUS all the time.  I've also tried a modified Cooper-Harper
scale.  On web sites, what these seem to show (at least IMHO) is proof
positive that you can only look at user behavior and not listen to what
they claim.  I have example after example of users working on a site and
failing almost every task, struggling and complaining all the way, and
then taking a SUS and giving the site a high rating.  Some of this may
be expectation, some may be testing artifact (I really doubt this
myself), some may be a lack of anchor point (which is suspect is true on
the Cooper-Harper scale).  At the same time, I've used the SUS on
software products and received feedback that appears to have face
validity.  Notice I said I use it and not that I have used it.  I Do
continue to use it and on better sites it seems to have more validity.
When sites are really bad, users seem to blame themselves.  (Sounds like
a research opportunity to me!)

Go figure.
**********

Original question:

Does anyone out there have any personal experience using the System Usability Scale (SUS), Software Usability Measurement Inventory (SUMI), Questionnaire for User Interaction Survey (QUIS) or any other standardized usability/satisfaction questionnaires? I am particularly interested in experiences with John Brooke's SUS.

Looking for personal anecdotes and feedback from first-hand experience.

Julie Hillan
Web Content Developer
Marshfield Clinic
hillanj@mmrf.mfldclin.edu

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From mercurio@nsi.edu  Wed Dec 26 13:42:42 2001
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Date: Wed, 26 Dec 2001 10:42:11 -0800
To: Gary PERLMAN <perlman@turing.acm.org>, Phil Mercurio <pjm@nsi.edu>
From: Phil Mercurio <mercurio@nsi.edu>
Subject: Re: Birth Announcement
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Hi Gary,

Our home address is

         252 Turner Ave
         Encinitas, CA 92024

There are more pictures up too, now at:

         http://www.netexe.com/mercurio

Home you and your family are well and have a
Happy New Year!

Thanks,

Phil

At 09:27 PM 12/25/01 -0500, Gary PERLMAN wrote:
>Hi Phil,
>
>Love the pix.  Please send me an address for a gift,
>late I know, but I know what babies do their first
>few months!
>
>Gary
>
>On Sun, 19 Aug 2001, Phil Mercurio wrote:
>
> > Announcing the birth of our daughter
> >
> >       Sophia Augusta Mercurio
> >
> >       9:29pm August 18th, 2001
> >       7 lbs., 11 oz.
> >
> > Marcia and the baby are doing great, they're
> > both still at the hospital but will be home soon.
> > Pictures are at:
> >
> >       http://users.abac.com/mercurio
> >
> > Phil & Marcia Mercurio
> >


From john.hunter@utas.edu.au  Sun Dec 30 23:08:19 2001
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Date: Mon, 31 Dec 2001 15:10:57 +1100
From: John Robert Hunter <john.hunter@utas.edu.au>
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Hello Gary,

Thanks for the email about |STAT -- very welcome in these days of 
constantly changing, flaky software. May I just take this opportunity
of saying that I have now been using |STAT (mainly dm and stats) for 
around ten years -- I use it (embedded in shell scripts) for all my
data analysis -- I cannot comprehend working without it now. I have a 
well-used hardcopy of "DM: A Data Manipulator Tutorial Introduction and
Manual" which frequently gets lost among the papers on my desk, so an
HTML version will be most helpful. So many thanks for a great piece of 
software!

Cheers,

John Hunter
 
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
+ John Hunter,                                Tel. (work) 03 6226 7849 +
+ Antarctic Cooperative Research Centre,      Tel. (home) 03 6234 8391 +
+ University of Tasmania,                            Fax. 03 6226 2973 +
+ GPO Box 252-80,                 email (work) john.hunter@utas.edu.au +
+ Hobart, Tasmania 7001,          email (private) jhunter@trump.net.au +
+ Australia                           http://www.trump.net.au/~jhunter +
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

From Michael_Tarr@Brown.edu  Wed Jan  2 10:14:32 2002
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Gary:

Hope you are well. FYI, I have recompiled |stat for OS X. Works great!

Best, Mike

>Dear |STAT User,
>
>I think it's been ten years since I sent out a mailing,
>but except for changing machines, not much has changed.
>I am pleased to announce that the |STAT handbook and
>manual entries have been reformatted as Web pages and
>are available at the |STAT home page:
>	http://www.acm.org/~perlman/stat/
>Also, in case you wanted |STAT for DOS, executables and
>documentation are available as a WinZip file:
>	http://www.acm.org/~perlman/stat/DOS-STAT.ZIP
>
>Changes to the |STAT programs themselves do not seem likely,
>but I might add more documentation to the Web pages.
>
>Gary Perlman


-- 
_________________________________________________________________________
department of cognitive and linguistic sciences	190 thayer street
brown university				229 metcalf research
box 1978					tel: (401) 863-1148
providence, ri  02912			mbl: (401) 338-0012
					fax: (401) 863-2255
home: <http://www.tarrlab.org>
brainscience: <http://brainscience.brown.edu/>
_________________________________________________________________________

"Every good scientist is half B. F. Skinner and half P. T. Barnum"
	-- Principal Skinner, The Simpsons

From sraghava@qualcomm.com  Thu Jan  3 14:51:36 2002
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Hi Gary,
Glad to hear about Ed and his family. Mark and George must be keeping you 
very busy.

My title used to be Senior Software Engineer and I got a promotion to Staff 
Engineer and now they changed the title to better reflect my work as Staff 
Human Factors Engineer. So it is good.

Did I tell you we bought a house in Scripps Ranch (off Scripps Poway 
Parkway). Hope you get a chance to visit SD. You could stay with us.

Srinivas

At 05:26 PM 12/29/2001 -0500, you wrote:
>Hi Srinivasm,
>
>Is the change of your title a good thing?
>
>How did the Wingcast project work out?
>
>The family is fine.  Mark is 8 and George is 5.
>Projects at work have been busy and mostly fun.
>I have a big project finishing soon, I hope.
>
>Did I mention I met Ed Swan in Washington last year?
>It was fun to see him.  His daughter is very cute.
>
>I tried to find John Boyd, but I'm pretty sure he left
>lucent or whatever they are called this week, and
>I have not been able to contact him in over a year.
>
>So, I just wanted to say hello.
>
>It's been snowing lightly that last few days.
>Thought you'd like to know. :-)
>
>Gary
>
>On Thu, 27 Dec 2001, Srinivas Raghavan wrote:
>
> > Hi Gary,
> > Wish you all a very happy holidays. We are doing well. Recently my title
> > changed to Staff Human Factors Engineer and I am working on a group doing
> > Web design for our Omni Tracs (Truck & Heavy Equipment Tracking) business.
> > I have been on this project since Oct. Before that I was in Wingcast
> > (Telematics joint venture with Ford) for a year.
> >
> > How are you? How are the kids doing?
> >
> > Srinivas
> >
> > At 12:58 PM 12/26/2001 -0500, you wrote:
> > >Hi,
> > >
> > >How are you?
> > >
> > >Gary
> >
> >


From owner-chi-policy@ACM.ORG  Sat Jan  5 17:47:20 2002
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Sender: ACM SIGCHI Discussion on Worldwide Policy <CHI-POLICY@ACM.ORG>
From: "Shneiderman, Ben" <ben@CS.UMD.EDU>
Subject:      HCI for CRA grand challenges
Comments: To: "borning@cs.washington.edu" <borning@ACM.ORG>,
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Comments: cc: "Shneiderman, Ben" <ben@ACM.ORG>
To: CHI-POLICY@ACM.ORG
Status: RO
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Alan Borning      borning@cs.washington.edu
Rex Hartson       hartson@vtopus.cs.vt.edu
John Karat        jkarat@us.ibm.com
Clare-Marie Karat ckarat@us.ibm.com
Jean Scholtz      jean.scholtz@nist.gov
Ben Bederson      bederson@cs.umd.edu
Clayton Lewis     clayton@cs.colorado.edu
Gerhard Fischer   gerhard@cs.colorado.edu
Elliot Soloway    soloway@csmil.umich.edu
Jenny Preece    preece@umbc.edu
Andrew Sears      asears@umbc.edu
Elizabeth Mynatt  mynatt@cc.gatech.edu
Card, Stuart K    card@parc.xerox.com
Marilyn Tremaine  tremaine@acm.org
Shumin Zhai       zhai@almaden.ibm.com
Austin Henderson  henderson@rivcons.com
George Furnas     furnas@umich.edu
Murray Turoff     turoff@concentric.net
Roxanne Starr Hiltz roxanne.hiltz@worldnet.att.net
Sharon Laskowski  sharon.laskowski@nist.gov
Joseph A. Konstan konstan@exchange.cs.umn.edu
Gary Marchionini  march@ils.unc.edu
Mary Beth Rosson  rosson@vt.edu
Jack Carroll      carroll@cs.vt.edu
George Robertson  ggr@microsoft.com
Mary Czerwinski   marycz@microsoft.com
Judy Olson        jsolson@umich.edu
Gary M. Olson     gmo@umich.edu
Brad Myers        bam@cs.cmu.edu
John Stasko       stasko@cc.gatech.edu
Ephraim Glinert   glinert@turing.cs.rpi.edu
Terry Winograd    winograd@csli.stanford.edu
John Leggett      leggett@bush.tamu.edu
Sarah Douglas     douglas@cs.uoregon.edu
Robert J. K. Jacob jacob@cs.tufts.edu
Scott E. Hudson   hudson@cs.cmu.edu
Susan Dumais      sdumais@microsoft.com
Deborah A. Boehm-Davis dbdavis@gmu.edu
David G. Novick   novick@cs.utep.edu

Dear senior US-based HCI researchers,

  I am passing on a conference announcement that I think is important.  It is
likely to be influential in shaping future directions for computer science
research, teaching, and funding.  I hope that 5 of the 50 attendees could have a
strong HCI orientation -- we need to be well represented at these US-based
events (and NSF, NASA, OSTP, FCC, NAS/NRC, etc. workshops) and their
international versions, so that we can promote HCI.

  The graphics, high performance, AI, and networking communities have been
successful in gaining attention and funding through these events, and I hope
some component of the SIGCHI leadership would coordinate activities in the
future (which is why I included two SIGCHI lists).

  For now it is up to each of you to apply separately and propose ambitious HCI
grand challenges.  I'd be eager to get copies of your submissions just to see
what people are saying... and maybe we can then get SIGCHI to coordinate in the
future.  Jean Scholtz and some others (including me) worked on a SIGCHI Research
Agenda in 1999, but we did not bring it to completion -- maybe we can revive
that effort.  (please pass this note around to a limited number of appropriate
colleagues -- my apologies to those who I have left off this quickly chosen
list)

   Best wishes... Ben

Ben Shneiderman           www.cs.umd.edu/~ben
Dept of Computer Science  301-405-2680
University of Maryland    301-405-6707 fax
College Park, MD 20742    www.cs.umd.edu/hcil


------------------------
Computing Research Association (CRA) Conference
"Grand Research Challenges" in Computer Science and Engineering

June 23-26, 2002
Airlie House, Warrenton, Virginia


Some people say that computer science and engineering research has become
"incremental." That is wrong!  Deep and exciting challenges remain.  But those
challenges are not articulated in a compelling way. The Computing Research
Association is sponsoring a conference to ask: What are the "grand research
challenges" in computer science and engineering?  By articulating them clearly
and addressing them in a focused way, the field can continue to make
revolutionary progress.

The purpose of the conference is to provoke "out-of-the-box" thinking.  Because
the scope of computer science and engineering is broad, the organizing committee
has selected systems as an overall theme for the focus of the first conference.
The conference is a prototype for a series of conferences on grand research
challenges.

Many trends suggest the opportunity for dramatic advancements:  miniaturization,
micro-electro-mechanical devices, nano-technology, and wireless communications
are some building blocks.  New research agendas and paradigms need to be
clarified and this is the main thrust of the conference.

The conference will be held in the executive retreat environment of Airlie House
in Warrenton, Virginia (30 miles from Washington-Dulles airport).  The
conference is structured like "Gordon" conferences.  In addition to the formal
sessions, two afternoons will be set aside for free time so that participants
may continue discussion in small, informal groups as they hike or bike in a
pleasant outdoors setting.

Attendance is limited to 50 people.  This is not a conference for systems
specialists.  We seek to convene a diverse group of researchers from a variety
of sub-fields and at all career stages.  Attendance is by invitation only.

If you are interested in attending, please submit a two-page (or less) statement
of one to three examples of a "grand research challenge" problem in the systems
area to William Aspray <aspray@cra.org> by February 15, 2002.  The organizing
committee will invite prospective attendees.  Please enclose a one-page
biographical statement sketching your background.

CRA has applied to the National Science Foundation for travel and lodging
support to cover expenses of some participants, where necessary.  Please
indicate whether you would like to be considered for travel and lodging support.

Organizing Committee: Anita Jones, Professor, University of Virginia (Organizing
Committee Chair); William Aspray, Executive Director; Computing Research
Association; David Clark, Senior Research Scientist, MIT and Chair, NRC Computer
Science and Telecommunications Board; Ambuj Goyal,* Vice President of Systems
and Software, IBM Watson Research Center; Mary Jane Irwin,* Professor, Penn
State University; Ed Lazowska,* Professor, University of Washington; Dave
Patterson,* Professor, University of California, Berkeley; Bob Sproull, Fellow
and Director of Sun Microsystems Cambridge Research Laboratory; and William
Wulf, President, National Academy of Engineering and Professor, University of
Virginia.

*Member, Computing Research Association Board of Directors.

From owner-chi-web@ACM.ORG  Tue Jan  8 16:54:49 2002
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Date:         Tue, 8 Jan 2002 17:52:30 +0200
Reply-To: Einat Amitay <einat@IL.IBM.COM>
Sender: "ACM SIGCHI WWW Human Factors (Open Discussion)" <CHI-WEB@ACM.ORG>
From: Einat Amitay <einat@IL.IBM.COM>
Subject:      search results
X-To:         "Semen, Timothy" <Timothy.Semen@ACM.ORG>
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Hi Tim,

My recently completed PhD is about the subject. I'm also editing a book
about the same subject (focusing on textual representations of search
results.). My thesis -- which is still mostly unpublished can be found
under: http://www.ics.mq.edu.au/~einat/thesis/

Hopefully I'll be publishing some of it soon....
+:o)
einat

---
Einat Amitay
einat@il.ibm.com
IBM Research Lab in Haifa, Israel

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From owner-chi-policy@ACM.ORG  Sat Jan 12 12:24:56 2002
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Subject:      World Summit on Information Society
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An event of possible interest:

The United Nations has taken a major step toward bridging
the digital divide with the adoption, by the General
Assembly, of a resolution which welcomes the organisation
of the World Summit on the Information Society.

The summit, which is expected to promote access by all
countries to information, knowledge and communications
technologies for development, is to be held in two phases,
the first in Geneva in 2003 and the second in Tunisia in
2005, and is being convened under the high patronage of
the UN Secretary-General, Kofi Annan.

The International Telecommunication Union (ITU) will take
the lead role in the summit preparations, in cooperation
with other interested organisations and partners.

more info:

http://allafrica.com/stories/200201100296.html

http://www.itu.int/newsroom/press_releases/2002/UNGA_res-e.html.


source:

http://www.unesco.org/webworld/observatory
--

--

From owner-chi-web@ACM.ORG  Sat Jan 12 17:50:12 2002
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From: "M.E. Schreiner" <mschreiner@LEXTANT.COM>
Subject:      Re: latent semantic analysis
X-cc:         Chris Rockwell <chrisr@ACM.ORG>,
              landauer@ACM.ORG, wkintsch@ACM.ORG
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I did my graduate work with Walter Kintsch and Tom Landauer as part of the
LSA lab.  I don't know of anyone having used lsa for web page wordings, but
there was some work in our group using lsa for selecting menu labels in
software applications.  There may be someone out there playing with using it
for webpage wordings -- the lsa world has gotten pretty big.  But the best
'tools' that I know of reside on the lsa.colorado.edu page that you've
listed.  Depending on your intent, the one-to-many and matrix comparison
tools that are available in the applications section of that site could be
used to evaluate text for webpages (or anything else).  Before doing such
work though, I HIGHLY recommend reading the Executive Summary and 1st Time
User information so that you have an idea what the system expects and what
you can expect to get back from the system.  Armed with that information,
it's an extremely useful tool.
Regards --
M.E.

--
M.E. (Missy) Schreiner, Ph.D. (mschreiner@lextant.com)
User Experience Consultant
Lextant Corporation
www.lextant.com

On 11/19/01 7:32 AM, "Chris Rockwell" <chrisr@lextant.com> wrote:

>
> ----- Original Message -----
> From: "Joerg Linder" <linder@interface.co.at>
> To: <CHI-WEB@ACM.ORG>
> Sent: Monday, November 19, 2001 3:30 AM
> Subject: latent semantic analysis
>
>
>> Hs anybody on this list ever used this method to find good wordings for a
>> webpage ? Is there a tool yet ?
>>
>> It sounds very interesting...
>>
>> More on LSA can be found here:
>> http://lsa.colorado.edu/ or
>> http://www.cscl2002.org/programs/tutorials/t2.html
>>
>>
>> regards,
>> Joerg
>>

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From owner-chi-local-sigs@ACM.ORG  Sun Jan 13 20:08:42 2002
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From: "Burns, Robert C" <robert.c.burns2@BOEING.COM>
Subject:      Updated SIGCHI Tutorials-To-Go Offerings
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As the SIGCHI Tutorials-To-Go (TTG) program director,
I'm pleased to announce that the listing of offerings under
the program has recently been expanded to include selected
CHI 2000 tutorials. You can see the entire list of TTG offerings at

http://www.acm.org/sigchi/education/tutorials2go.html

We are still having difficulty in obtaining the CHI 2001 tutorial
participant's evaluation data from the conference management
folks. As soon as that data is made available, we will begin the
work on updating the TTG offerings with selected CHI 2001 offerings.

If your SIGCHI chapter is interested in any of the TTG offerings, please
feel free to contact me at rcburns@acm.org to learn more about how
to propose a TTG-sponsored event at your location.

Robert C. Burns
The Boeing Company, Shared Services Group
Multimedia, Imaging & Information Retrieval Systems
M/C 3W-WC, P.O. Box 3707, Seattle, WA  98124-2207 USA
email: robert.c.burns2@boeing.com
voice: 253-657-9760             fax: 253-657-6693

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This is a multi-part message in MIME format...

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From gentner@mac.com  Tue Jan 15 14:03:09 2002
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Subject: LNR/CSL All-Year Book
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Well, here we are, deep into the third millilenium. It has been quite
a while since I've updated the LNR/CSL All-Year book at
http://homepage.mac.com/gentner/lnr/

Please take a look at your entry and let me know of any changes and
updates. If there is no photo for you or you have a better one (either
old or current), send it along and I will add it.

Also, if you have more current information for anyone else, please let
me know. I may have trouble getting in touch with people who have moved
around.

Thanks and have a great new year,
Don

From bearx220@hotmail.com  Tue Jan 15 18:00:58 2002
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Hello Gary:

Thanks for the contact and the friendly words. I am stunned at how far this 
little PowerPoint file has circulated. Since it left my desktop November 21, 
I’ve been contacted by well over 2000 amused, sympathetic hospitality 
professionals, marketing/PR people, business school professors... you name 
it. Without my help, it found its way to the highest levels of the 
Doubletree empire; a credible third-party source told me that by the week 
before Christmas, the PR director of Hilton (Doubletree’s corporate parent) 
had received the file by email more than 80 separate times. That ought to be 
enough. Because of the high number of people who have tracked me down, I'm 
ashamed to have to resort to "canned" language -- but here are fast answers 
to the most-asked questions.

Is this for real?

Yup. Although "Night Clerk Mike's" real first name is a slight variation on 
"Mike" -- also with four letters, also starting with "M" -- this was an 
absolutely authentic response to a real service incident. To people who 
call, the hotel in question is saying nobody named "Mike" works there. But 
what kinds of nuts would invent a complaint filled with so many specifics -- 
and put their real names on it?

Who are you guys?

We are two directors of a web design/information consultancy in the Pacific 
Northwest. We've left our firm's name out of this.

Why did you spread it all over the Internet?

In truth, we sent it initially to the hotel; two clients/friends in downtown 
Houston, and Shane's mother-in-law. That was it. Yes, the last screen says: 
“And we hope they send it to THEIR friends!” Call us naïve, but we figured 
that meant perhaps twenty or thirty people. We never dreamed it would get 
passed around like this. Trust us. We had NO IDEA. Various website postings, 
including the one at urban legend clearinghouse snopes.com, were done by 
others without our permission or approval.

Can I have a copy of the presentation?

Uh, no. Given how far it's gone, we've decided not to facilitate any further 
distribution of the show, in hard copies or electronically. We think we've 
made our point.

Can I use the presentation in training classes?

We've had numerous requests to save and show the presentation to business 
school students, hotel and airline trainees, etc. as an example of customer 
relations gone horribly wrong. OK, but we have two requirements: please go 
into the file and alter, "X" out, or delete the names of the Doubletree Club 
managers that appear on the first page... and our e-mail address, which 
appears on the last page. We are beginning to think that even Night Clerk 
Mike and his bosses may have suffered enough -- and don't deserve to be 
forever synonymous with bad service. Also, we're already getting more email 
than we can handle gracefully. Thanks.

How far has it gone?

Well, now that the Maldive Islands have checked in, we've heard from six 
continents. Most hospitality professionals seem amused and sympathetic 
(though one former hotel manager suggested we get psychological counseling). 
We have had a few stern lectures from fellow road warriors/"civilians", 
though, who explain how out of line we were to expect our "guaranteed" rooms 
held for us. About 2 percent of correspondents call us jerks and worse.

What has the hotel done?

Both a Hilton brand manager and the GM of the Doubletree Club Houston called 
to apologize. They are very aware, at both levels, that the PowerPoint has 
been seen by thousands. The Doubletree Club apparently is getting enough 
phone inquiries to interfere with business (so don't call). They are saying 
there's no "Mike," but confirming that the incident occurred and that 
they're changing training policies. Doubletree’s brand director sent us a 
list of actions taken at both the hotel and corporate levels to improve 
employee training and overbooking policies.

Are you seeking publicity?

We've turned down numerous interview requests. The Wall Street Journal, 
Forbes, MSNBC and Travel Weekly ran short blurbs without our help and based 
on prior versions of this FAQ. The only reporter we’ve cooperated with was a 
writer for USA TODAY, because she’d already interviewed the GM of the 
Doubletree Club Houston. Her accurate account appeared January 4. We hope 
Hilton Corporate sees we're more focused on improving service culture than 
doing damage in public. We’re only communicating with people who took the 
time to contact us.

Or goodies?

No. A couple of competing chains offered us gift certificates, which is nice 
of them, but we politely refused. Without our asking, Hilton's Director of 
Guest Assistance sent us each certificates for two free room nights at any 
Doubletree. Given that we did not set out to pry free stuff out of the 
company, we sent 'em back.

Before the holiday, when the Doubletree Club GM asked what we wanted in the 
way of compensation for our negative experience, we agreed that a donation 
to Houston's Toys for Tots campaign in the hotel's name would be nice 
instead. The hotel, Doubletree corporate HQ and Hilton Guest Services each 
made sizable contributions.

With so many people apparently getting copies of the show, I'd like to try 
to extend that impulse. If you got a laugh out of it, perhaps you could kick 
the price of a Doubletree Hotel club sandwich toward any charity you like in 
the name of Night Clerk Mike. Maybe even notify the Doubletree Club in 
Houston that you've done so. Their address is 2828 Southwest Freeway, 
Houston TX 77098. If you forwarded the PowerPoint to friends, we'd be 
grateful if you chased it with this follow-up request.

So... what's it all mean?

Hopefully, that while $#!@& happens, service matters -- and hand-to-hand 
email has power. We urge you not to draw conclusions about the whole 
Doubletree brand on the basis of our little complaint. Every hospitality 
brand has good properties and awful ones. (Thanks for so many great personal 
horror stories, by the way.) But we do urge travelers to be bold when they 
get the short end of the stick. Perhaps, now that "Yours Is a Very Bad 
Hotel" has attracted attention in corporate offices of many hospitality 
providers, managers and customers alike will be a little more aware of the 
power customers wield.

Have a great new year and thanks for getting in touch.

Tom Farmer



>From: Gary PERLMAN <perlman@turing.acm.org>
>To: Jonathan Grudin <jgrudin@microsoft.com>
>CC: <BearX220@hotmail.com>
>Subject: Re: Figured you'd enjoy this...
>Date: Mon, 14 Jan 2002 19:34:04 -0500 (EST)
>
>"Yours is a Very bad Hotel" is a great presentation.
>
>"The Ant People" is available online:
>	http://www.acm.org/~perlman/ant.html
>along with other stuff on my fun page:
>	http://www.acm.org/~perlman/fun.html
>
>On Mon, 14 Jan 2002, Jonathan Grudin wrote:
>
> > Happy New Year!
> >
> >
> >
> > Not sure how many times this slide deck has circled the globe but I
> > figured the Ant People would enjoy it.
> >
> >
> >
> > -- Jonathan
> >
> >
>




_________________________________________________________________
Send and receive Hotmail on your mobile device: http://mobile.msn.com

From jjohnson@uiwizards.com  Tue Jan 15 20:26:07 2002
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Date: Tue, 15 Jan 2002 17:25:41 -0800
To: Gary PERLMAN <perlman@turing.acm.org>
From: Jeff Johnson <jjohnson@uiwizards.com>
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Gary,

Here is another link for to add to the ones I sent you yesterday:

Christian Science Monitor:  <A 
HREF=http://www.csmonitor.com/2002/0114/p11s1-coop.html>"You'll Love 
Those National ID Cards"</A>Amitai Etzioni, 14 January, 2002.

There is also the following link to a newspaper story about the 
American Association of Motor Vehicle Administrators recommendation 
to unify state ID card schemes, but I'm not sure how long this link 
will remain good, so I'll leave it up to you whether to include it:
http://www0.mercurycenter.com/premium/nation/docs/idcard14.htm

Thanks,
Jeff Johnson
-- 

From owner-chi-resources@ACM.ORG  Wed Jan 16 11:52:19 2002
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From: Jean-francois Nogier <jean-francois.nogier@THALESATM.COM>
Organization: Thales ATM
Subject:      http://www.usabilis.com - A new site about Software Usability
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As promised few month ago to CHI-Web list, I have translated in
English the greater part of my site http://www.usabilis.com/gb/

The purpose of this site is to introduce Software Usability and
to present the main techniques for taking into account usability
during software and web site development.

Of course comments and feedbacks (including spelling correction
;) will be appreciated.

Hope this helps
--
Jean-Francois Nogier
http://www.usabilis.com

    --------------------------------------------------------------
        We welcome postings of resources for the CHI community
            Please prefix subject lines with posting type:
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From wolfskil@MIT.EDU  Wed Jan 16 14:40:51 2002
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Date: Wed, 16 Jan 2002 14:41:59 -0500
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From: Jud Wolfskill <wolfskil@MIT.EDU>
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Dear Gary,
We've put up the table of contents for Where the Action Is at 
http://mitpress.mit.edu/0262041960  It isn't terribly descriptive, but may 
be helpful  nonetheless.  Thank you.


Best,
Jud



Jud Wolfskill
Associate Publicist
MIT Press
5 Cambridge Center, 4th Floor
Cambridge, MA  02142
617.253.2079
617.253.1709 fax
wolfskil@mit.edu

From kuhnt@zedat.fu-berlin.de  Sun Jan 20 05:47:13 2002
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Date: Sun, 20 Jan 2002 11:44:29 +0100
To: thomas.kuhnt@berlin.de
From: Thomas Vöhringer-Kuhnt <kuhnt@zedat.fu-berlin.de>
Subject: cross-cultural usability survey, part 2
Organization: FU Berlin
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Dear Participant,

Thank you very much for participating in the "cross-cultural usability survey, part 1"
The answers you have provided in the explorative questionnaire were very helpfull !
(for some descriptive results, see 

http://userpage.fu-berlin.de/~kuhnt/Fragebogen/Diplom/descriptives_part1.html

)

I want to invite you to take part in the "cross-cultural usability survey, part 2". The
results of this survey will form the basis of my master thesis "Usability of
Software for Global Use. A Cross-Cultural Comparison." I want to investigate the influence of 
culture on the usability of a globally used website.

Part 2 of my survey will take about 15 minutes to complete.

To start the survey, please click on the link below:

http://userpage.fu-berlin.de/~kuhnt/Fragebogen/Diplom/part2/fb_part2_intro.html

I would be glad about your participation,
thank you very much in advance,

Thomas Vöhringer-Kuhnt
Freie Universität Berlin
mail: kuhnt@zedat.fu-berlin.de





From nogier@usabilis.com  Sun Jan 20 10:32:59 2002
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From: =?iso-8859-1?Q?Jean-Fran=E7ois_Nogier?= <nogier@usabilis.com>
To: <perlman@turing.acm.org>
References: <Pine.LNX.4.33.0112252110530.21344-100000@turing.acm.org> <3C29F562.ACFE1C98@free.fr>
Subject: From Software Ergonomics to Web Design
Date: Sun, 20 Jan 2002 16:37:46 +0100
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C'est un message de format MIME en plusieurs parties.

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	charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

As promised, I have translated in English the greater part of my site
http://www.usabilis.com/gb/

Its purpose is to introduce Software Usability and to present the main
techniques for taking into account usability during software and web =
site
development.

Thanks to update accordingly the HCIBIB record.

Of course comments and feedbacks (including spelling correction ;) will =
be
appreciated.

Best regards
--
Jean-Fran=E7ois Nogier
http://www.usabilis.com

Mon adresse email a chang=E9.
Vous pouvez d=E9sormais me joindre =E0 : nogier@usabilis.com
 =20
  ----- Original Message -----=20
  From: Jean-Fran=E7ois Nogier=20
  To: Gary PERLMAN=20
  Sent: Wednesday, December 26, 2001 5:05 PM
  Subject: Re: From Software Ergonomics to Web Design


  Thanks,=20
  Since it provides guidelines for UI and web design, the best place for =
it is in the 'User Interface Design -- Principles and Guidelines' =
paragraph of 'Suggested readings', I think.=20

  Description could be the following :=20

  Jean-Francois Nogier. De l'ergonomie du logiciel au design des sites =
web (in French). Paris, Dunod Publishing, 2001. ISBN 2-10-005833-9. =
(Corresponding link on Amazon.fr is =
http://www.amazon.fr/exec/obidos/ASIN/2100058339/utilisabilitd-21)=20

  'From Software Usability to Web design' is a French book providing =
practical guidelines, illustrated with examples, in order to design =
usable software and web sites.=20

  You could reuse the attached gif.=20

  Wish you happy New Year holidays,=20
  Regards=20
  --=20
  Jean-Francois Nogier=20
  http://jf.nogier.free.fr=20
   =20

  Gary PERLMAN a =E9crit :=20

    I added it, although I am not how well it fits in.=20
    Gary=20

    On Sat, 17 Nov 2001, Jean-Fran=E7ois Nogier wrote:=20

    > If there is a place for a French book in the HCI=20
    > Bibliography,=20
    > I'm pleased to announce you the publication of=20
    > De l'ergonomie du logiciel au design des sites web=20
    > (From Software Ergonomics to Web Design)=20
    > by Dunod publishing.=20
    >=20
    > You will find a detailed presentation on my website (still=20
    > in French, sorry):=20
    > http://jf.nogier.free.fr=20
    > The English version of the site is in production...=20
    >=20
    > Note that I'm also looking for an English translator for=20
    > the book ;)=20
    >=20
    > Hope this helps,=20
    >=20
    > Note that I sent first this mail to 'director@hcibib.org'=20
    > but the address doesn't work.=20
    > Regards,=20
    >=20
    > --=20
    > Jean-Francois Nogier=20
    > http://jf.nogier.free.fr=20
    >=20
    >


   =20
   =20
   =20

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	charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 5.50.4611.1300" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT size=3D2><FONT size=3D3>As promised, I have translated in =
English the=20
greater part of my site<BR></FONT><A =
href=3D"http://www.usabilis.com/gb/"><FONT=20
size=3D3>http://www.usabilis.com/gb/</FONT></A><BR><BR><FONT =
size=3D3>Its purpose is=20
to introduce Software Usability and to present the main<BR>techniques =
for taking=20
into account usability during software and web=20
site<BR>development.</FONT></FONT></DIV>
<DIV><FONT size=3D2><FONT size=3D3></FONT></FONT>&nbsp;</DIV>
<DIV><FONT size=3D2><FONT size=3D3>Thanks to update accordingly the =
HCIBIB=20
record.</FONT></FONT></DIV><FONT size=3D2><FONT size=3D3>
<DIV><BR>Of course comments and feedbacks (including spelling correction =
;) will=20
be<BR>appreciated.<BR><BR>Best regards</DIV>
<DIV></FONT></FONT>--<BR>Jean-Fran=E7ois Nogier<BR><A=20
href=3D"http://www.usabilis.com">http://www.usabilis.com</A></DIV>
<DIV>&nbsp;</DIV>
<DIV>Mon adresse email a chang=E9.<BR>Vous pouvez d=E9sormais me joindre =
=E0 : <A=20
href=3D"mailto:nogier@usabilis.com">nogier@usabilis.com</A><BR>&nbsp; =
</DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
  <DIV style=3D"FONT: 10pt arial">----- Original Message ----- </DIV>
  <DIV=20
  style=3D"BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>=20
  <A title=3Djf.nogier@free.fr =
href=3D"mailto:jf.nogier@free.fr">Jean-Fran=E7ois=20
  Nogier</A> </DIV>
  <DIV style=3D"FONT: 10pt arial"><B>To:</B> <A =
title=3Dperlman@turing.acm.org=20
  href=3D"mailto:perlman@turing.acm.org">Gary PERLMAN</A> </DIV>
  <DIV style=3D"FONT: 10pt arial"><B>Sent:</B> Wednesday, December 26, =
2001 5:05=20
  PM</DIV>
  <DIV style=3D"FONT: 10pt arial"><B>Subject:</B> Re: From Software =
Ergonomics to=20
  Web Design</DIV>
  <DIV><BR></DIV>Thanks,=20
  <P>Since it provides guidelines for UI and web design, the best place =
for it=20
  is in the 'User Interface Design -- Principles and Guidelines' =
paragraph of=20
  'Suggested readings', I think.=20
  <P>Description could be the following :=20
  <P><IMG height=3D159 src=3D"cid:009a01c1a1c8$68c5a900$2ea2933e@bureau" =
width=3D110=20
  align=3Dleft>Jean-Francois Nogier. De l'ergonomie du logiciel au =
design des=20
  sites web (in French). Paris, Dunod Publishing, 2001. ISBN =
2-10-005833-9.=20
  (Corresponding link on Amazon.fr is <A=20
  =
href=3D"http://www.amazon.fr/exec/obidos/ASIN/2100058339/utilisabilitd-21=
">http://www.amazon.fr/exec/obidos/ASIN/2100058339/utilisabilitd-21</A>) =


  <P>'From Software Usability to Web design' is a French book providing=20
  practical guidelines, illustrated with examples, in order to design =
usable=20
  software and web sites.=20
  <P>You could reuse the attached gif.=20
  <P>Wish you happy New Year holidays, <BR>Regards <BR>-- =
<BR>Jean-Francois=20
  Nogier <BR><A =
href=3D"http://jf.nogier.free.fr">http://jf.nogier.free.fr</A>=20
  <BR>&nbsp;=20
  <P>Gary PERLMAN a =E9crit :=20
  <BLOCKQUOTE TYPE=3D"CITE">I added it, although I am not how well it =
fits in.=20
    <P>Gary=20
    <P>On Sat, 17 Nov 2001, Jean-Fran=E7ois Nogier wrote:=20
    <P>&gt; If there is a place for a French book in the HCI <BR>&gt;=20
    Bibliography, <BR>&gt; I'm pleased to announce you the publication =
of=20
    <BR>&gt; De l'ergonomie du logiciel au design des sites web <BR>&gt; =
(From=20
    Software Ergonomics to Web Design) <BR>&gt; by Dunod publishing. =
<BR>&gt;=20
    <BR>&gt; You will find a detailed presentation on my website (still =
<BR>&gt;=20
    in French, sorry): <BR>&gt; <A=20
    href=3D"http://jf.nogier.free.fr">http://jf.nogier.free.fr</A> =
<BR>&gt; The=20
    English version of the site is in production... <BR>&gt; <BR>&gt; =
Note that=20
    I'm also looking for an English translator for <BR>&gt; the book ;) =
<BR>&gt;=20
    <BR>&gt; Hope this helps, <BR>&gt; <BR>&gt; Note that I sent first =
this mail=20
    to 'director@hcibib.org' <BR>&gt; but the address doesn't work. =
<BR>&gt;=20
    Regards, <BR>&gt; <BR>&gt; -- <BR>&gt; Jean-Francois Nogier <BR>&gt; =
<A=20
    href=3D"http://jf.nogier.free.fr">http://jf.nogier.free.fr</A> =
<BR>&gt;=20
    <BR>&gt;</P></BLOCKQUOTE><BR>&nbsp; <BR>&nbsp; <BR>&nbsp;=20
</BLOCKQUOTE></BODY></HTML>

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Sender: "ACM SIGCHI WWW Human Factors (Open Discussion)" <CHI-WEB@ACM.ORG>
From: Kayla Block <luxuria@PACBELL.NET>
Subject:      Summary: Search Relevancy
To: CHI-WEB@ACM.ORG
Status: RO
X-Status: 
X-Keywords:                 
X-UID: 100

I asked about whether providing users with relevancy information was
actually helpful to users doing queries. My suspicion was that relevancy
from an algorithmic perspective is not the same as from a user perspective
and was therefore not helpful.

As it turns out, part of my question arose from a misunderstanding on my
part. Our current search has a checkbox that says "use weighted order." I
interpreted this to mean that results would be ranked in terms of
relevancy. In fact, it means that if you enter in "foo bar baz", "foo" is
deemed to be more important than "bar" or "baz".


Responses to my question fell into two general categories. Those who said
that having a distinction between highly relevant (90-100%) with a big drop
off to barely relevant (30%) helps some users distinguish which results to
pursue further. The other camp believed that relevancy ratings only confuse
users or don't add any value.

Specific responses are summarized below:
This is another of those 'when worlds collide' issues, where software and
users don't share the same definition of 'relevance'.

I've seen some spectacularly unimpressed people when I've user tested search
results pages with '% relevant' columns. People tend to define relevancy as
'relevant to what I was really looking for'.  Obviously, the database
defines relevancy as 'relevant to the query that you just gave me'.  Given
that people are generally fairly poor as specifying good queries, may not
know exactly what they were after until they see it, etc, there is bound to
be a gap between a persons real need for particular information and how they
actually express it to the database.  So I guess one way to think about it
would be as a communication problem.

Solution?  Either make sure that both parties have the same understanding of
'relevancy' (which will almost certainly involve the person understanding
the ranking algorithm), or don't explicitly present relevancy rankings to
the user.  Which option you choose will depend on the experience and
capabilities of your target users.

regards,

Chris Lowe

==============

I agree with you in some ways: the exact numbers are meaningless to
everyone but the search engine designers.

Relevance scores are usually derived from: the term frequency: the number
of word matches in each document, sometimes adjusted for the length of the
document.  In many cases, the scores are reduced by the inverse document
frequency the number of times the word appears in the collection -- with
the assumption that rare words are more valuable.  This is called
TF/IDF.  Better search engines account for other aspects, such as
semistructured HTML (titles are important), number of incoming links, etc.

Oddly enough, there seems to be a wide variety in the form of the score:
some assign the most relevant document 100% and move down from there,
others compare all documents against some kind of Platonic ideal of
relevance and start wherever the best document fits.  Still others use a
statistical style, with 1.0 being perfect: these ones tend to trail off
into decimal meaninglessness.

Some search engines such as ht://Dig use stars or bullets to show
relevance.  That's easier for searchers to recognize, but I think it's
misleading.  In other contexts, such as restaurant or movie reviews, a
human has made a judgement about quality.  In search engine results, it's
just algorithmic text matching, which is often much less useful.

I like the Inktomi Enterprise (nee Ultraseek) approach: it shows the
relevance score as a filled bar, so you can see that some documents contain
significantly more matches than other documents.  I think that's a way to
convey the lack of precision in these rankings, while still offering a
relative relationship.

Thanks for the good question -- got my brain going this morning!

Avi

==============

As an alternative to relevancy ratings we return search results that are
sorted by product category, and the option to sort search results by the
following sort criterion:

    "Price - Low to High"
    "Price -High to Low "
    Alphabetically (A-Z)
    Alphabetically (Z-A)
    Closest Match (to the query they formulated)

Results are initially returned based on closest match as defined by our
business rules and users can opt to sort after results are returned. I
conducted a TAP test with 10 users in our target audience and the behavior
I observed was investigative in nature. For example, within the context of
a task they would say "I wonder what 'closest match' means. It must mean
that the site gave me the products that best matched the words I searched
for."

I am not sure if you were polling our community for alternatives to
relevancy ratings, but I hope this helps. Please omit my name and company
information when posting a summary to the group. Also - if you would like
further information, please feel free to query me about specific search
design practices as needed.

=============

         In the early days of web search engines -- almost all of which use
relevancy algorithms as their major ranking function -- the results weren't
all that great.  The relevancy algorithms have improved greatly since then,
and most search engines allow a mixture of relevancy and boolean searching,
along with other factors such as link popularity, to get rankings.  Google
is the premier example of a search engine whose relevancy algorithms are
superb. (Of course it depends on what your search is.  Google still isn't
very good for precision searching due to its lack of truncation, precise
proximity and other features.)

>But I'm curious whether users find relevancy ratings helpful? If the most
>relevant results are returned to the top anyway, how do the ratings help?
>In general, a search hit is either relevant or not.....rather than
>
>I also don't understand how they are derived.
         Relevancy ratings are a good way to see how much of your search
statement is included in the result.  For instance, you type in a search for:
Britney Spears loves Justin Timberlake  (Britney Spears being one of the
most popular web searches).

100% rating would bring up documents that have the phrase "Britney Spears
loves Justin Timberlake" and that probably have the phrase many times in
the document.
99% rating would bring up documents that almost, but don't exactly match
the search, such as "Britney Spears loves Justin" where the word Timberlake
is somewhere near the phrase.
90% rating might be "Britney loves Justin" where their last names are close
by in the document.
80% rating might have the words "Britney" "Spears" "loves" "Justin" and
"Timberlake" somewhere in the document, but not as close together.
50% rating might mean that one or more of the five words in the search
phrase is not present in the document.
30% rating might mean that only one or two of the words in the search
phrase are in the document.

And so on.  With relevancy ranking you can get results back that have only
one of the five words in the search phrase.  The 10% rating would tell you
that it isn't very likely that that document is going to be relevant to
your purpose.

The advantage of relevancy ranking is that people can type in words and get
relevant documents that don't exactly match the search phrase, but are
still fit their purpose.  For instance, "Justin Timberlake loves Britney
Spears" would be relevant, but wouldn't have 100% rating.  A document that
has a headline or lead paragraph saying "Justin loves Britney" would also
be relevant to most searchers, but would have a lower relevancy rating
because not all words are matched.  Doing Boolean searching you might lose
the latter document is the default was "AND" and the words Timberlake and
Spears weren't in the document.

I hope this helps.

Terry

Terry Brainerd Chadwick, InfoQuest! Information Services
mailto:tbchad@tbchad.com         http://www.tbchad.com
Strategic Research, Competitive Intelligence & Content Development
Website Optimization for Accessibility, Content, Search & Usability

==============

In some testing that I was involved in about 3 years ago on various search
engines we found that people do not find relevance indicators at all useful
and in fact could be counter productive as they confused people when the
result didn't seem particularly relevant to what they wanted. Overall these
tests showed that people believed the search results would show the most
relevant result first and that any kind of counter was redundant.

Hope this is useful
Meaghan

Meaghan Waters | Information Architect | Platinion Pty Ltd
A Company of The Boston Consulting Group
Level 3, 241 Commonwealth Street, Surry Hills, NSW 2010
direct line: 02 8204 7731
fax: 02 8204 7777
m: 0402 029 216
e-mail: meaghan.waters@platinion.com
www.platinion.com

===========

In our research, we have yet to find a single instance where the display of
relevancy ratings contributed to a user's success in any way.  In fact,
we've observed numerous instances where users were confused by these
ratings and even joked about the relevancy of the relevancy
ratings!  Sometimes the piece of content the user is seeking is rated as
less relevant than other content they could care less about.  So the value
of these ratings is a bit mystifying. Users think everything that search
returns should be "relevant".

In our upcoming Search report, "In Search of the Perfect Search", we
discuss relevancy ratings and other attributes of search that did not help
users complete their tasks - such as sorting / filters. (the report should
be out within the next month and will be announced on our home page and by
email if you are on our list: http://www.uie.com)

Erik Ojakaar
User Interface Engineering
242 Neck Rd
Bradford, MA 01835
http://www.uie.com
978-374-8300

===================

I find them of some, but limited, utlity. If the first six entries are 99%
relevant, for example, and then there's a drop-off to 60% or 40%, I know
not to spend much time with those entries. I do scan the list to find stuff
that's over 75% percent relevant.

Debra Goldentyer

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From owner-chi-web@ACM.ORG  Mon Jan 21 15:40:27 2002
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Reply-To: Natalia Meergus <natalia@GTEK.CO.IL>
Sender: "ACM SIGCHI WWW Human Factors (Open Discussion)" <CHI-WEB@ACM.ORG>
From: Natalia Meergus <natalia@GTEK.CO.IL>
Subject:      Summary: Distance HCI Masters
To: CHI-WEB@ACM.ORG
Status: RO
X-Status: 
X-Keywords:                 
X-UID: 101

My original post was telling about distance Masters HCI track at Carnegie
Mellon University and asking about other distance HCI Masters programs.

3 people told about distance HCI program at Rensselaer Polytechnic Institute
and 1 about distance Human Factors program at Idaho University.

Thanks to all who responded,
Natalia.

=====================
SUMMARY OF RESPONSES:
=====================

-----------------------------------
Rensselaer Polytechnic offers a Management in Science (MS) with a HCI
concentration. You can take the courses on their own, for graduate level
credits and to receive certification, or as a concentration in the MS
program. :

http://www.rsvp.rpi.edu/academics/certificates/hci.shtml

-----------------------------------
Maybe this will help?

http://www.rsvp.rpi.edu/academics/degrees/mstechcomm.shtml

Good luck.

-Kim

-----------------------------------
Hi Natalia,

I’ve been a student at Rensselaer Polytechnic Institute
(http://www.rsvp.rpi.edu/index.shtml) for the past two years. I recently
received my graduate certificate in HCI from them. This put me half-way to
the Masters in Technical Communication and the Masters in HCI. They plan on
putting the Masters in HCI online sometime in 2003. In the mean time, you
can work on the graduate certificate.

I’ve had a very good experience at RPI. They have been providing distance
learning since 1987, and many major corporations use their program to
educate their employees (GM, Lockheed Martin, the military, IBM, etc.). For
the classes, they use video conferencing or video streaming to beam the
courses, a full production staff to film the class, a chat room to talk to
the TAs and other students during class, and very accessible professors. It’
s very interactive and you learn a lot of practical methods of applying your
knowledge.

A good contact person is Bob Krull (krullr@mail.rpi.edu), Director of the
M.S. Programs in Communication and Professor of Communication.

Take care,
Liza

-----------------------------------
Hi Natalia,

Thanks for your post about Carnegie Mellon University's Human-Computer
Interaction Masters. I have been looking myself and this is the only
distance program I have found all I have found:

http://www.uidaho.edu/evo/newhtml/progrms.html

You may want to read this article on graduate programs:

http://www.stcsig.org/usability/newsletter/0108-studentperspectives.html

or download the Directory of Human Factors Graduate Programs in the United
States and Canada, 2000 Edition at:

http://www.hfes.org/publications/GradSchools.html

and check this distance post-grad certificate program:

http://www.ergonomics.org.uk/education.htm#further methods

An if you haven't already looked a pretty complete list of programs
(although I don't know how many of these are distance), at:

http://www.hcibib.org/education/#PROGRAMS

Good luck and let me know if you find anything.


Howard

-----------------------------------

==============
ORIGINAL POST:
==============
Hello All,

For some time, I am unsuccessfully searching for a Distance HCI Masters
program.
Till a short time ago, I was only finding separate Masters-level courses but
no complete degree program.
Below is my first more significant finding.
If somebody of you is also thinking about obtaining formal education while
working, I hope it may interest you too:


Carnegie Mellon University is developing "Human-Computer Interaction" track
in their "Masters of Science in Information Technology" of Distance
Education department.
It is mentioned very briefly at
http://www.distance.cmu.edu/MSIT/tracts/index.html
To my enquiry they replied that the track will be launched when there will
be 10 people interested.

The contact person is Michael J. Carriger [mailto:michaelc@cs.cmu.edu],
Associate Director of MSE for Distance Education.


Please do not inquire me about it - I am no more than their potential
student.
However, if you have any piece of information about this track or distance
education in CMU or other distance HCI Masters program, please share out!
Please, reply to me directly and I will then post a summary to the list.

Regards,
Natalia.

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From owner-chi-web@ACM.ORG  Mon Jan 21 18:55:32 2002
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Hi, Natalia ---

I think that person probably actually meant the University of Idaho (the Moscow campus, not Boise, Pocatello, or Coeur d'Alene). Their School of Engineering was one of the pioneers in the Distance Education field, and they offer programs in Ergonomics and Human Factors. Those programs are very engineering-oriented, though, and they do tend to focus on hardward and ergonomics issues, if that matters to you.

Matt Prather
mprather@bulcmale.com
www.bulcmale.com

*********** REPLY SEPARATOR  ***********

On 21-Jan-02 at 3:35 PM Natalia Meergus wrote:

{snip] ...3 people told about distance HCI program at Rensselaer Polytechnic
RE>Institute
RE>and 1 about distance Human Factors program at Idaho University.
RE>
RE>Thanks to all who responded,
RE>Natalia.

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From owner-chi-resources@ACM.ORG  Thu Jan 31 04:56:29 2002
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From: Luc Carton <l.carton@ESHOPABILITY.COM>
Subject:      New Homepages study
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Dear Sirs,

We are pleased to inform you of our new study (PDF File 141 pages):
HOMEPAGES THAT SELL

THE 160 BEST PRACTICES OF THE TOP eRETAIL SITES

Our study concerned the analysis of the homepages of 100 eRetail sites with
a browser-to-buyer conversion rate of between 2% and 30.3%. The 100 sites
in our study represent an accumulated total of 120 million individual
visitors per month, making them truly representative of retail sites today.

DETERMINING THE BEST PRACTICES

Our study maps out the features present on eRetail homepages: which
elements should be placed on the homepage, where they should be positioned
on the page, how much space they should be allotted, what names they should
be given, etc.
Extract Here:
http://www.eshopability.com/reports/homepages/extract5.htm

We examined 160 elements contained on homepages in order to find out what
the standard conventions applied by the best-performing eRetail sites are
(the size and position of the elements on the homepages are expressed in
pixels).
Extract Here:
http://www.eshopability.com/reports/homepages/extract4.htm

HOW TO CREATE HOMEPAGES THAT SELL

We analyzed the homepages of the 100 sites in our study using a grid
containing over 600 criteria, thus producing a check list with a total of
60,000 points.

This in-depth analysis enabled us to determine what the best practices of
the top eCommerce sites are.

In addition, to fine-tune the results, we split the 100 sites into four
groups, according to their browser-to-buyer rates (from highest to lowest)
to highlight the differences - sometimes quite considerable - between the
homepages of each these groups.

AN EXCEPTION TOOL

This statistical analysis, combined with the expertise we have acquired
over the past few years in homepage auditing, has enabled us to produce a
practical and efficient tool for constructing homepages.

It answers all the questions you may have been wondering about. Should I
put such and such an element on my homepage? Where is the most effective
place to put it? How much space should it be allotted? What name should it
be given? etc. It will therefore save you hours of valuable time and will
help propel your site to success, since the choices you make will
correspond, not only to the criteria applied by the best-performing
eCommerce sites, but also to the standard conventions the tens of millions
of users who regularly make online purchases are accustomed to.

SPECIALIZED ADVICE DRAWN FROM OUR EXPERTISE IN HOMEPAGE AUDITING

This study, dedicated to homepages, also includes an in-depth analysis of
the way that users read a homepage, from creating an effective eye-path to
the factors that can alter the user's eye-path.
Extract Here:
http://www.eshopability.com/reports/homepages/extract1.htm

It also examines the homepage's role as a navigation center for the whole
site: main and secondary menus, links, search engines, etc.

WE LOOK AT THE ASPECTS CONCERNING:

- The way a site expresses its identity on its homepage: welcome, help,
gaining the user's respect and trust, etc.
Extract Here:
http://www.eshopability.com/reports/homepages/extract3.htm

- Rules for constructing homepages: size, screen resolution, intermediate
pages, etc.

- Homepage interactivity: advertising, pop-ups, input boxes, bookmarking
the page, etc.

- Factors linked to online purchasing: the basic tools that should be
present on a homepage, merchandising, gifts and wish lists, catalogs, etc.
Extract Here
http://www.eshopability.com/reports/homepages/extract4.htm

To see the full contents of our study, please, click HERE:
http://www.eshopability.com/reports/homepages/contents.htm

To view extracts of the study:

Extract 1
http://www.eshopability.com/reports/homepages/extract1.htm
Extract 2
http://www.eshopability.com/reports/homepages/extract2.htm
Extract 3
http://www.eshopability.com/reports/homepages/extract3.htm
Extract 4
http://www.eshopability.com/reports/homepages/extract4.htm
Extract 5
http://www.eshopability.com/reports/homepages/extract5.htm

TO BUY THE STUDY:
Homepages that sell
141 pages PDF format
Download Report (from DigiBuy)
http://www.digibuy.com/cgi-bin/order.html?cartonluc
$49 for a single report, $99 for the report and the right to make copies
within your organization.

The download URL will be sent to the email address you specify on the order
form. This is the only use we will make of your email address.

Best Regards,
Luc Carton

http://www.eshopability.com
mailto:l.carton@eshopability.com

Luc CARTON
CEO

eShopability:
http://www.eshopability.com
eMarket News:
http://www.emarketnews.com
eTourism Newsletter:
http://www.etourismnewsletter.com
eMarket Strategies SA
http://www.emarketstrategies.com/eng
eMail:
mailto:cartonluc@eshopability.com

99bis, Avenue du General Leclerc 75014 PARIS
FRANCE
Tel : (331) 45.45.15.22
Fax: (331) 53.01.32.68

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Subject:      Summary: Standardized scaled tests, question development
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Thanks to those who offered their (thoughtfully written) feedback. I received multiple requests for a summarized response, so I am posting my results to the list (perhaps it will be a good archive resource, too). Below are some good Web resources that I found, and responses from the list.

My original question is at the end of this e-mail.

After doing some research, I found two very informative sites about developing scaled questions.
See:

William M. Trochim (Cornell University)
Research Methods Knowledge Base
Home: http://trochim.human.cornell.edu/kb/
Likert Scaling page:
http://trochim.human.cornell.edu/kb/scallik.htm

Jurek Kirakowski
Human Factors Research Group, Cork, Ireland
Questionnaires in Usability Engineering: A List of Frequently Asked Questions (3rd Ed.)
http://www.ucc.ie/hfrg/resources/qfaq1.html
BTW-Jurek contacted me because someone forwarded him my initial question. "Thanks" to Jurek and the intermediary!
*****
There are good reasons having to do with psychometrics, but your adamant
programmer will more likely understand if it's couched in sampling theory.
Tell the programmer that humans (unlike computers), are Non-Deterministic,
i.e., they produce varying output in response to the same repeated input.
Theoretically there is a single "true" response they should make, but at any
one time their actual response will vary, deviating around the "true"
response to some degree, due to unpredictable biases and error variation.
The more times the question is repeated the closer the central tendency of
the responses will approximate the theoretical "true" response.  Each item
in the test measures the same thing but with some error;  in a well-selected
set of items the errors will cancel each other out.  This is a version of
the statistical phenomenon known as "regression toward the mean."
*****
The first question is really whether or not they are the same
question.  'Easy to recover from mistakes' and 'I make few mistakes'
are not the same question, for example.  Someone might look at the
surface similarity and think they were.

Second thing, are you combining some questions in to factors?  I.e.,
all the ones related to ease of learning, are you combining them in
some way?  Some high-end tests (more like personality tests than
usability ones) do this.  A simple minded way to do this is to take a
mean of all the questions that are 'the same' and substitute that as
a factor score.
*****
When researchers develop a test questionnaire, for example a personality test
go a usability questionnaire it is common to use many items in the
pilot-testing, and then do a Factor Analysis to identify factors that
"loads" on the different items. After doing this you can choose the items
that correlate highest with the factors (there are a set of other criterias
to). It is common practice to use a set of items on each factor. If you use
some similar questions on each factor you can measure the  reliability
(cronbachs Alfa) of your scale, and find out if there are a real pattern in
the users answers. It is true that you get better results when you use more
items on the same scale. You reduce the chances of user errors and the mean
of two items measuring the same thing is always better than only one item.
*****
It is a common way to measure validity, specifically construct validity
(does the question really measure what you think it is measuring?).  If you
ask a Likert scale question at the beginning of the survey, say "I like to
be able to arrange the icons on my desktop" then later on ask another,
similar one, something like: "Being able to arrange the items on my desktop
is useful to me" and the answers on the first question correlate with the
answers on the second, you have construct validity.  Obviously it is very
tricky to write these types of questions, I am sure some could find
argument with the pair I wrote above (liking to be able to do something is
not the same as finding it useful).
*****
There are two things are essential to any type of rating scale.  Reliability
and Validity.

Simply stated, reliability is a measure of consistency.  How well the same
scale gives the same rating under the same conditions.  Validity is a
measure of accuracy, how precisely it measures what it is that it's supposed
to be measuring.  You can be reliable but not valid, however you can not be
valid without being reliable.

Think of it this way.  You have a piece of wood that is 10 inches long, and
you want to make a ruler.  However, when you mark it off, you accidentally
mark 9 inches instead of 10, so each inch is really 1.1 (close enough)
inches.  You will now consistently measure everything inaccurately.

With respect to reliability and validity, the following point is extremely
important.  If you are using a canned, standardized scale, you will want to
be sure that _what you want to measure_ is the exact same thing that _the
scale was designed to measure_.  Else it all falls apart.  Sometimes it's
not as simple as 'the scale was designed for satisfaction and I want a
rating of satisfaction'.  You'll find that a lot of satisfaction scales come
out of the HR world and tend to look at things like job satisfaction.  The
providers of any canned test should be able to provide you with measures of
their reliability and validity.   If they don't or won't, find another
scale.

If you're developing your own standardized scale, I would advise using
caution.  Developing Likert scales is not as simple as putting five or seven
numbers with anchors on each end. True standardized scale development
requires multiple rounds of testing, analysis, revision, etc. using
correlations, coefficient alphas, SME reviews, and more really fun toys.

Along those lines, rephrased questions are a help with internal consistency,
the reliability of the scale.  However, if you're using a short scale, you
may want to ensure that your reliability is baked into the scale beforehand
instead of doing it on the fly.  With a short test, your users are going to
quickly tire of answering the same questions and the overall value added is
debatable.

I highly recommend a great little book (and it really is little) called
"Scale Development: Theory and Applications" by Robert F. DeVellis (Applied
Social Research Methods Series, Volume 26, Sage Publications, London).

It goes over scale development on a high level, question development and
formatting, question types (there's lots of types of likerts) and phrasing
(like double barreling).  Cost me $20 back in grad school.

This book will really help with those one off type scales (not standardized)
that we all like to use at the end of a test to measure something.

*****
You've probably heard this a few times by now, but the reasons I've
most often seen cited are that particular wordings/orders of presentation might
prejudice participants towards particular answers.

*****
I often have to explain this to developers myself.

In general, I use factor analysis in my projects when possible.  The reason
that I give is that some questions have very specific interpretation by an
individual.  There is no way to know ahead of time which questions are going
to have that association, so it is important to ask questions that:

 a. Have been tested with rigor
 b. Relate to a general concept.

If we were to create a test that ensured that we knew every person was using
the same measure, it would take a very long time.   Instead, we ask them
about the same Factor a couple different ways.  This helps to manage bias
and to normalize the data across all participants.

In addition, this helps to ensure that the benchmarking has some rigor
behind it so that if future versions of the same tool are evaluated we have
reasonable confidence that the measures can be compared.

You also might want to review some of the USE and QUIS documentation for
support.

*****
It is done to assure reliability. If the person answers these questions the
same way, then you can assure that that is how the person truly feels and
it was not just random. It is done on a lot of personality tests and the
Myers Brigg test etc. and that is the basic reason. Good luck with it.

*****
One of the best sources I can point you to is:

Oppenheim, A. N. (1992). Questionnaire design, interviewing and attitude
measurement (2 ed.). London: Pinter.

The author talks at length about the development of Likert questionnaires,
their advantages, and their pitfalls. The issue you are describing is that
of reliability.

Essentially, any questionnaire is only as good as it is reliable...or in
other words...as it is able to produce consistent results if the same person
were to complete it multiple times. The more related items you have in your
questionnaire, the greater the odds are that you will get a consistent (i.e.
reliable) measure of the individuals' 'true score' for that dimension. If
you only have a few questions in your questionnaire, you run the risk that
misinterpretations or extraneous factors associated with each item may cause
individuals to respond differently from one time to the next.

Imagine the extreme example of this.... What if our questionnaire asked only
one question..."How satisfied are you with the system?"  It is quite easy to
imagine that someone might answer this a certain way one day and a different
way the next due to any number of influencing factors, many of which may not
even be related to their experience with the system (e.g. general mood, a
recent conversation or news article regarding satisfaction, etc.). If on the
other hand, our questionnaire, included multiple questions around this
construct, the odds are improved that we will obtain the individual's 'true
score' for their satisfaction.

Having said that, some short questionnaires have shown to be highly reliable
(e.g The After-Scenario Questionnaire developed by Lewis at IBM has
demonstrated a high reliability of over .90 in multiple studies).
 *****
Original question:

Hi CHI-Webbers.

I am using a standardized Likert-scale satisfaction test to get some beta test metrics. One of the programmers involved in the project is adamant that some of the questions in the test are just different ways of asking the same thing (over and over). I explained to him that that is often done on tests of this sort, to gain a more accurate picture of (a) whether the initial answer given was true, and (b) the degree of un/satisfaction.

He was not satisfied with that answer.

My appeal to this knowledgeable, professional group of people is, why, exactly is this done? As a test-taker, I know this is pretty standard. I have never been a Likert scale
test-developer.

Please respond to me directly, and I will happily summarize on a request basis, (or to the list if I get many requests for the feedback).

Thanks!

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Below is a message from the Benton Foundation regarding the
just-released Bush Administration budget.  The gist is that the Bush
budget cuts Digital Divide programs.

The message originally included attachments, but I have not included
them here.  If you want to see the attachments, you'll have to write
the Benton Foundation.

Jeff Johnson
--
  -----Original Message-----
  From:          Tony Wilhelm
  Sent:          Thursday, February 07, 2002 8:21 AM


  Dear Benton Foundation friend,

  I wanted to send you a quick update on the swirl of activity happening
  this week concerning the near simultaneous release of the President's
  budget and the new Commerce Department report on the state of computer and
  Internet access and use in the United States.

  As you may know, the President's budget calls for the elimination of
  keystone "digital divide" programs, such as the Technology Opportunities
  Program, funded at $42.5 million in 2001, and the Community Technology
  Centers Program, a relatively new U.S. Department of Education program
  whose funding over the past few years had increased dramatically, until
  this budget was released. Other key program activity, such as teacher
  professional development and job training directly related to 21st-Century
  Literacy development, have also been expunged from this year's proposed
  budget.

  Our nation's decade-long commitment to bridge the digital divide is being
  put to the test.

  Perhaps more striking, the release of the new Internet report, A Nation
  Online, as well as recent statements from key Administration officials,
  suggest that the overall "digital divide" agenda is a non-issue for the
  executive branch. The "spin" presented in A Nation Online suggests that
  the glass is now half-full relative to computer and Internet access and
  use, justifying a near-complete laissez-faire approach to public
  investment. Nevermind that a 55-percentage point gap exists in home
  Internet access between the richest and poorest Americans households.

  The great work of the research community has never been more important and
  needs the broadest airing - particularly before policymakers - in today's
  critical debates re: the future of public investment to bridge the digital
  divide, defined broadly as access and effective use of communications
  tools.

  We would like to explore ways to work with the research community to
  provide strong empirical claims regarding the merits of digital inclusion
  in benefiting American society. In particular, what do the data tell us
  about how can we justify the investments we've made in community
  technology?

  Many of you have written in compelling terms, based on extant data, about
  an enduring digital divide. Is anyone intent on doing a quick analysis of
  the new report? There must be competing credible voices in this public
  debate and not just those of Administration officials.

  One idea might be to circulate a brief statement that researchers could
  sign on to (as private citizens) stating that the data do not support the
  claim that there is no longer a digital divide (if this is what you
  believe the data show). Any ideas would be welcome. We may have some
  modest funds to commission short research briefs if anyone has the time or
  inclination to take on this issue.

  I have attached a couple of recent articles from press coverage. The
  Benton Foundation and the Leadership Conference on Civil Rights - along
  will be convening a meeting next Tuesday to begin to organize community
  technology stakeholders with the twin goal of (1) preserving and improving
  these programs; as well as (2) providing affirmative, empirical evidence
  and claims for the value of digital inclusion in advancing the public
  good.

  Regards,

  Tony


  Anthony G. Wilhelm, PhD
  Senior Director
  Benton Foundation
  1625 K Street NW, 11th Floor
  Washington DC 20006
  (202) 638-5770
  www.benton.org
  www.digitaldividenetwork.org

From owner-chi-web@ACM.ORG  Wed Feb 13 16:02:22 2002
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The email newsletter I received from UIEtips (quoted below) states:
 
"In fact, there are very few (read 'zero') good things we can say
about Search in this study. Search did better in previous studies,
where we tested sites selling CD's and videos, but with sites selling
apparel and home goods, Search seems to fail miserably. I know I'll 
get more angry mail from the search engine software
vendors for saying this, but it doesn't look good for Search. Maybe
the Gap and Old Navy have it right: don't waste your time on providing
Search."


I'm wondering how the researchers may have missed the fundamental principle that searches work better when an item has a specific title or number on which to search.   If a user is looking for the latest U2 disc or a DVD of The Sopranos, the search will be naturally more likely to lead them to a successful result.  But if someone is looking for a new sweater or a comforter, there are rarely specific titles or keywords on which to search to find what they're looking for.  In the cases of apparel and home goods, the search function is used more as a browse feature to determine if there is anything they find appealing.  In the case of a CD or movie, the user has more often already experienced the "browsing" function, via their radio or television.  

While I'm an extensive buyer of movies and music at Amazon.com, and am a frequent buyer of clothing from the Lands End print catalog, I find the process of finding clothing online much too cumbersome to utilize any of the search functionality at the Lands End website other than the catalog number search (where I can enter the number of the item I've found in the print catalog) and to process my transaction.  It's simply not the same kind of experience for me as a consumer.  If I search on "short sleeve white shirt", I'm going to get tons of results, one of which may be something that represents what I'm looking for.  However, if I don't find a shirt I like, it's not because of a failure by the search engine on the site, but because I simply didn't like the actual items being presented to me in the search results.  Fault the Lands End clothing buyers in that case, not the web developers who created the search engine that did exactly as I told it to do.

The fact that Gap and Old Navy don't present a search function displays their understanding that search functions, by their very nature, are difficult to utilize in the apparel industries, and that users will try to use search as a browsing technique.  That does not lead to a logical conclusion that search functions are a waste of time.

The synopsis of this study seems to imply that they compared searching as an apples-to-apples evaluation on sites from different industries, not taking into account fundamental difficulties of utilizing search functions in some of those industries.  

The worst things is that emails like these get passed around and end up in the inbox of people making IT investment decisions, but who can't evaluate it accurately, or have the concepts regenerated in IT industry free magazines.  I'm quite sure I'll soon be faced with a client in the automotive industry trying to tell me that they don't want a search function on their dealer-facing parts-ordering site because they "read that search functions are a waste of time". Yet they would never dream of paying to understand the complete results of the research study (if they even realize it exists), or understand that not every study applies to the work they're trying to do.  It's happened to me many times before.  Many, many, many decision makers in IT projects thing "all things web-related" must apply to every website.  Researchers in the field of usability need to carefully evaluate what they publish to sell their wares, and be concious of the damage that can be caused by publishing snippets like the ones in this newsletter.  




-----Original Message-----

--> Letter from the Editor: Doesn't Look Good for Search

Greetings,

I know you like to hear about our latest findings. So, here are some
from our most recent study of 170 shopping expeditions on 13 apparel
and home goods sites:

1) The more users used Search, the less they purchased.
2) Users waited, on average, three clicks into the site before
   attempting to use Search.
3) The more users used Search, the worse they rated the site.
4) The more users used Search, the less they told us they'd
   return to shop on the site again.
5) The more previous experience a user had with a site, the less
   they used Search on that site.
6) Two of the study's best performing sites, the Gap and Old Navy,
   have *no* Search feature. (And the users didn't notice.)

In fact, there are very few (read 'zero') good things we can say
about Search in this study. Search did better in previous studies,
where we tested sites selling CD's and videos, but with sites selling
apparel and home goods, Search seems to fail miserably.

I know I'll get more angry mail from the search engine software
vendors for saying this, but it doesn't look good for Search. Maybe
the Gap and Old Navy have it right: don't waste your time on providing
Search.

We'll go into much more detail on this during the UIE Research Forum
on March 21st as part of the User Interface 6 West conference. (You
can get more information on the conference at http://www.uiconf.com.)

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From owner-chi-web@ACM.ORG  Wed Feb 13 16:08:16 2002
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Subject:      summary: HCI program reputations (long)
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Hello,
Two weeks ago I posted a question on the comparative reputations of HCI 
programs.  To those who asked as to what specific areas I wanted to study 
and where I am located: I am interested in studying usability design 
principles/testing practices for web sites and web applications, and I am 
located in Denver, Colorado (US).

I received 12 replies, several of which were from people looking to find 
out the same information; the others I have summarized here and attached 
below (which makes this email very long--sorry).
--One person said that formal qualifications are not necessary to get into 
the usability field, and gave an idea of what experience would be necessary 
instead
--Several people stated that having some sort of formal training is 
important, but where it comes from is not so important
--Two people each recommeded Carnegie Mellon, MIT, and Georgia Tech as 
being highly thought-of
--The following programs were each given a single recommendation: UCSD, 
UMD,Virginia Tech, DePaul, North Carolina State, U. of Virginia, U. of Mich
--One person recommended checking out US News & World Reports Graphics and 
User Interaction graduate school rankings which, in 1999, included UNC, 
Georgia Tech, MIT, Stanford, and Carnegie Mellon (among others) in its top ten
--A couple of people noted that which program is "best" might depend 
sensitively on what subtechnology (Web, mobile, iTV, ...) one wanted to 
work with

By the way, although not a direct reply to my post, I also sent for some 
info from Carnegie Mellon on their distance learning MSIT-HCI degree 
program, and received this info:
"We are hoping to have most of the core courses for this degree program 
available for distance delivery in the Fall 2002 semester.  As soon as we 
have 10 students enrolled in the HCI specialty track we will develop the 
elective courses and practicum for this track.  We will offer 4 core 
courses each semester, followed in subsequent semesters by offerings of the 
elective courses and practicum.  Therefore, prospective students can begin 
taking core courses while we build interest in the specialty track."
I am seriously considering this option, and would be interested in hearing 
(off-list) from anyone else considering it, since it appears that until 10 
people commit, there is no guarantee of full development of this 
program.  (Does this seem like a catch-22 to anyone else?  I don't want to 
commit until I know I can do the whole program--why waste my 
time/money?--but they won't develop the whole program until quite a few 
people commit!)

Thanks to all for your responses, and if anyone feels like offering any 
further advice, I'd welcome it!
Amanda Birmingham
Web Application Developer
(amanda@imladris.com)

My original post follows:
----------------------------------------------------------------------------------------------------------
Hello,
I'm new to the list, so please forgive any ettiquette faux pas.  I'm a web 
application developer, and I'm thinking of taking the current market 
slowdown as an opportunity to seek some formal training in HCI/usability 
engineering; I'm interested in focussing more explicitly on usability in my 
career, and would like to get the qualifications to do so.  I assume I need 
some formal training to do this (if this is not the case, someone please 
set me straight!)

In looking through the chi-web archives and several usability-related 
sites, I've found mention of a number of HCI-focussed programs (Carnegie 
Mellon, Rensselaer Polytech, Bentley College, Cardean U., The Open 
University, etc).  However, I cannot find any information regarding the 
comparative reputations of these programs.

I know that with most undergraduate and graduate education, *where* a 
degree comes from sensitively affects how useful that degree is to the 
holder.  Can anyone on this list give me an idea of whether this is the 
case for HCI-specific degrees/certifications, and if so, which programs 
have particularly good (or bad) reputations?

I believe the convention on this list is to "collect and summarize" for 
questions such as this; therefore, please send any replies directly to me 
at "amanda@imladris.com", and I will summarize the responses in a later 
post.  Thanks very much to all for any direction you can provide.
-------------------------------------------------------------------------------------------------------------

The responses I received follow (I have snipped to cut out excess quoting 
of original post):
-------------------------------------------------------------------------------------------------------------
From: Peter <peter@poorbuthappy.com>
Subject: Re: HCI program reputations?
In-Reply-To: <5.1.0.14.0.20020201113512.00ab1280@mail.imladris.com>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed

 >engineering; I'm interested in focussing more explicitly on usability in my
 >career, and would like to get the qualifications to do so.  I assume I need
 >some formal training to do this (if this is not the case, someone please
 >set me straight!)

You don't, not really. It's good to have some research experience, but if 
you don't and have real life experience that's good as well. But some 
training is always good ofcourse. Have you considered related fields like 
ethnography, ...? Usability testing is easy to do. Ethnographic research is 
somewhat harder.
Let me think, what skills would I want from an application developer gone 
usability person?

1. UML use cases. Get some experience with these if you haven't got it already.
2.  Interface design: designing interfaces for web applications is a 
Challenge. I'd want experience with the DOM object model for the browser, 
that kind of stuff. An example of a nifty and efficient interface would be 
great
3. Then usability testing. If you can show how you tested the nifty 
interface for usability and adapted it, then I'm loving you! I'm looking 
for experience here, not so much qualifications: a well written usability 
report (a rarity), proof that you've actually done some usability testing 
with real people and implemented the results. Proof that usability is your 
focus when developing interfaces.
4. The information architecture: if you show you know about metadata, 
controlled vocabularies, taxonomies that is great as well.
5. Some academic background so I know you can be thorough when needed 
(needs to be balanced with experience so I know you can be pragmatic) 
Doesn't really matter which academic experience exactly. Something with 
HCI, human factors, social sciences, ...

Hope this helps somewhat, feel free to ask more!
Peter
---------------------------------------------------------------------------------------------
From: jrode@vt.edu

There are a number of very good HCI programs around.
MIT, Georgia Tech, UCSD, CMU, UMD, and Virginia Tech are
certainly in the leading group.

When you decide don't look at University rankings
that average over the whole school. These rankings
do not reflect the strengths of the HCI programs of
the schools. Also, different programs have different
concentrations and foci which makes them harder to
compare. If you look for a program
strong in usability engineering Virginia Tech might
be right for you (do we have a bias here? ;) )

Here is a link our HCI center:
http://www.hci.vt.edu/
(our web site could use some help of a graphical designer :) )

This is a link to the CS program:
http://www.cs.vt.edu/

-----
Jochen Rode
Web Application Research & Development
Virginia Tech
http://www.ward.vt.edu/
2220 Torgersen Hall
Blacksburg, VA 24060, USA
phone: (540) 231-6140
email: jrode@vt.edu
-----------------------------------------------------------------------------------
From: Todd Miller <tomiller@cc.gatech.edu>
Subject: Re: HCI program reputations?
In-Reply-To: <5.1.0.14.0.20020201113512.00ab1280@mail.imladris.com>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed


Generally, finding a site that compares between all of the top schools is
difficult. However, US News & World Report magazine reviews and ranks
graduate school PhD programs every few years. In the case of Computer
Science, they break it down into specific areas. One of these areas
is Graphics and User Interaction. You can find their ranking (and explaination)
of the top PhD programs for this area at:
http://www.usnews.com/usnews/edu/beyond/gradrank/gbcomsp3.htm
or you can look at the general ranking of Computer Science PhD programs at:
http://www.usnews.com/usnews/edu/beyond/gradrank/gbcompsc.htm

This is probably the closest you will really come to finding some quantitative
comparison.

However, the most important thing I learned about grad school is that you
need to choose it based upon their faculty. You need to find a school that has
a couple of faculty members that really focus on topics that are also of
interest to you. If the faculty members you find interesting are also very
reputable, then you've found a great school even if it's not on the typical
rankings. So in short, you want to find a school with a very reputable faculty
member that does the same sorts of things you want to do. It's more about
who you work with than the name of the school.

Hope this helps!

Todd Miller
PhD Student
Georgia Tech
-------------------------------------------------------------------------------------------------
From: "M. El-Darwish" <zephyrnoid@starpower.net>

Amanada
Your strategy is on target ! In fact, there are several excellent
"HCI-Focused" programs around the country (though you didn't say where you
were located). To address your concern regarding *where*, allow me to say
this much. From an intelligent employer's point of view, the appropriateness
of the "training" and education is more important than the *name* of the
institution. That assumes that an employer needs workers that can hit the
ground running in the real world. Sadly, there are many a hiring party who
out of innocence or ignorance, can't really tell what appropriate training
is, that underscores the problem we have in our software development
communities- few recognize the faults in software so they're not even able
to know what needs to be done to repair it- much less differentiate between
robustly versus casually trained professionals.
Based on reputation within the academic circles, Carnegie Mellon is hands
down the number one name that constantly crops up. That bespeaks of the
excellent research institution that it is. Cardean U. is heavily hyped but
carries few HCI courses online- and I've yet to meet someone who's
"graduated" from there.
The trick is to select a college based on the reputation of the school and
the reputation of it's administration. EXAMPLE: University of Maryland has
Dr. Ben Schneiderman as the Head of HCI. He is extremely well known to CHI
and the rest of the Interaction Community, giving an HCI Degree from U of MD
significant caché. San Fransisco College of Art has an Interaction and
Interface Design curriculum. Dr.Eric Gould Bear PhD runs that program.
Though you've not heard of him, he's top notch in the Interaction industry
as a subject matter expert- .
For my money, Carnegie Mellon has no peer, other than MIT perhaps.
If you're in the DC Metro area, please look into the newly minted Usability
and Accessibility Institute being offered by The George Washington
University's Center For Professional Development. It's quite new, but will
be forced into maturity and fame by year's end.
Here is the Site's URL > http://www.gwu.edu/~cpd/programs/CWAU/index.html
Let me know if I can be of further assistance in your college choice.

All the Best,

M.El-Darwish
Program Advisor- GWU-CPD
301-530-5488
9231 Singleton Dr.
Bethesda, MD 20817
------------------------------------------------------------------------------------------
From: Joe Sokohl <joe@sokohl.com>

Hi Amanda,

An interesting topic. I first would ask what you mean by worth: do you mean 
the most meaningful to you personally, the most rigorous in education and 
in demands placed on students, the most academic, the most pragmatic, the 
most interesting....? Quite a bit of room for discussion.

If you mean, which programs garner the graduating students the best jobs, 
well, as a former hiring manager, I would say, "It doesn't matter." My take 
is, all of these are good...with the addition too of DePaul in Chicago 
(long-ago friend graduated from their Masters program) and North Carolina 
State. What is important is a) does the person looking for a job have a 
piece of paper (let's face it: one of the reasons for going to this sort of 
program is to punch a ticket, thus giving hiring managers a legal 
discrimination tool) and b) what did the person learn?

I think one reason people pursue this sort of education is they want to 
gain experience in trying out methods, techniques, and theories. The great 
thing about formal programs is they allow you to try things out without 
screwing up someone's business. Also, if you want to learn, you really need 
some theory along with practical experience.

Best of luck!

joe

Joe Sokohl
Sokohl & Associates
------------------------------------------------------------------------------------------------
From: "Hillan, Julie G" <hillanj@MMRF.MFLDCLIN.EDU>

HI Amanda,

I am very interested in your topic, and I hope you get some great insights. 
I am going through the grad school app process right now, so perhaps we 
will both get some useful feedback.

Your comment:
 >I know that with most undergraduate and graduate education, *where* a
degree comes from sensitively affects how useful that degree is to the
holder.

This is a valid point. However, I believe this to be most true when you 
intend to pursue doctoral degrees and teaching. I have heard (from experts 
in the biz) that Carnegie-Mellon is the place to be. On the other hand, 
Georgia Institute of Technology appears to have the most innovative, 
exciting program.

I think "where" a degree comes from is only really important in some 
circles -- and not necessarily the circle of managers who may hire you. If 
companies were only seeking grads from Carnegie-Mellon, they would have a 
very small pool of people to hire from (I think their HCI program may only 
have, on average, half a dozen people enrolled at any one time). I also 
find that degree/pedigree attitude most common in New York, and at HCI 
gatherings.

At one time I considered going through a MBA program, and threw a question 
much like yours out to another listerve group. The response I got was, 
"Well, it is only worth getting an MBA from Harvard, Princeton, Oxford, 
etc." How silly! There are thousands of successful corporations, agencies 
and organizations around the country who have administrators with MBAs (or 
less!) from state colleges and similar universities.

While "where" may be part of your decision-making factor,(as well as cost, 
location and curriculum), I wouldn't put pedigree too high on that list, 
myself. Just my two cents. :)

Julie Hillan
Web Content Developer
Marshfield Clinic
hillanj@mmrf.mfldclin.edu
----------------------------------------------------------------------------------------
From: "Sarah Ingalls" <singal2@hallmark.com>

University of Virginia and University of Michigan both have excellent
reputations. University of Michigan is highly focused on library sciences.
Good luck in your search!

Sarah Ingalls
Requirements, Analysis and Design
Hallmark.com
(816) 678-5256
singal2@hallmark.com
------------------------------------------------------------------------------------------
From: "Ali Haris" <haris001@hotmail.com>

Hi Amanda, I came across your email and actually I have also been planning 
to persue HCI for my Doctorate program ..... currently I am also working on 
very similar track of what you are doing. Coming back to the Universities 
all the names you have stated in your email are one of the best 
Universities, you might want to go over each Universites program and see 
whats the difference and go for what best applies for you. I havent been 
able to check in detail about their program yet, but I have requested 
catalog from all those Universities and will be going oveer them soon.

I hope this was of some help. Bye and best of luck

Take care

Ali Haris

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I agree with Loren!  I don't believe UIE gives Search a fair trial.  I
addressed this point and their recent report in this article:

In Defense of Search (12/7/01)
http://www.semanticstudios.com/publications/semantics/search.html


Peter Morville
President, Semantic Studios
www.semanticstudios.com


----- Original Message -----
From: Phillips, Loren <lphillips@GLTG.COM>
To: <CHI-WEB@ACM.ORG>
Sent: Wednesday, February 13, 2002 11:34 AM
Subject: Search Evaluation

--Selected Excerpts--

The email newsletter I received from UIEtips (quoted below) states:

"In fact, there are very few (read 'zero') good things we can say about
Search in this study....Maybe the Gap and Old Navy have it right: don't
waste your time on providing
Search."

I'm wondering how the researchers may have missed the fundamental principle
that searches work better when an item has a specific title or number on
which to search...The worst things is that emails like these get passed
around and end up in the inbox of people making IT investment decisions, but
who can't evaluate
it accurately....Researchers in the field of usability need to carefully
evaluate what they publish to sell their wares, and be concious of the
damage that can be caused by publishing snippets like the ones in this
newsletter.

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From BKules@takoma-software.com  Fri Feb 15 11:05:35 2002
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Dear Executive Committee and Gary Perlman,

I am working with Ben Shneiderman on a photo history of
SIGCHI.  The objective of this project, started under
Marilyn Tremaine, is to make a set of historical
photos of our community available on the SIGCHI website.
As you may remember, we had a booth at CHI 2001 (PhotoFinder
Kiosk) where people annotated 20 years of Ben's pictures and
added 400 of their own pictures.  We have now developed a web
version that let's people view (but not annotate) the pictures.

With help from Anthony Del Rosso, I have it running on the
SIGCHI server (turing) in "test mode" at
http://www.acm.org/sigchi/photohistory.

We would like your feedback for any final revisions.  Then
we would like to get the okay to link it into the web site.
I'm not sure who to work with on this.  Ben suggested
that Gary might be the right person, so I'm including
him in this email.

One of our objectives is that users immediately understand
the functions that are available on the site, and that they
be able to use those functions without any instruction, and
we would particularly appreciate feedback in those areas.
Of course, we are interested in any bugs, usability problems
or page design issues.  The Universal Usability page is not
complete yet, but everything else is.

I hope you can take a few minutes to browse through the site
and provide us with comments, ideally by Monday, February 25.
And I'm looking forward to making this available to the entire
SIGCHI community.  If you have any questions, please feel free
to call or email me.

Many Thanks,
Bill Kules
========
Bill Kules
Principal, Takoma Software, Inc., Takoma Park, MD
  www.takoma-software.com
Research Assistant, University of Maryland Human-Computer Interaction Lab
  www.cs.umd.edu/hcil

wmk@takoma-software.com
(301) 891-7271 voice
(301) 891-7273 fax
(240) 460-7376 mobile
========

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Is anyone on the list familiar with Jakob Nielsen's "Coordinating User Interfaces for Consistency"? It was originally published in 1989 but has been reprinted. Here's the URL for the table of contents: http://www.useit.com/jakob/constbook.html  

If you're familiar with the book, would you recommend it? And are there any other resources that would be helpful for people involved in developing corporate UI standards?

Please reply to me directly at tricia.tenpenny@divine.com and I'll summarize the info for the list. Thanks!

Tricia Tenpenny
Information Architect
divine, Inc.
547 W. Jackson, 8th Floor
Chicago, IL  60661
(312)356-3614
tricia.tenpenny@divine.com

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Here it is the summary.

About online web tools for surveys:
www.zoomerang.com
www.surveymonkey.com
www.websurveyor.com

resources about usability questionnaire (not only web)
http://www.ida.liu.se/~miker/hci/method.html
http://www.mindspring.com/~alund/USE/IntroductionToUse.html
http://www.acm.org/~perlman/question.html
http://www.agency.com/our-work/immersibility/index.html
http://www.usability.serco.com/trump/methods/satisfaction.htm
http://www.infodesign.com.au/usability/toolkit.html

and a couple of papers on the applicability of SUMMY (nitse@ee.upatras.gr )

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From owner-chi-web@ACM.ORG  Mon Feb 25 05:58:16 2002
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Here is a summary of the eight responses I received regarding online
web-based survey tools.  Responses revealed over 40 different
products/services:

A) Three people gave testimonials for Zoomerang:
http://www.zoomerang.com/
One person said "I really liked their service."
Another said it was "fairly easy to use for small surveys."
And yet another said "it is really simple and easy to setup."
(Zoomerang was the only service I received multiple responses about.)

B) Zaplet - surveys in your email:  http://zaplet.com

C) Yahoo groups (and similar community websites).  Yahoo offers very
simple
polling features for members of groups. http://groups.yahoo.com

D) W3surveyor by AtBusiness Communications.
http://www.w3surveyor.com/w3surveyor/english/index.html

E) Jochen Rode (jrode@vt.edu) at Virginia Tech is building a Java/XML
survey tool that doesn't require a database and will become open
source.  They currently have 1500 users using it at
http://survey.vt.edu  He said "since we emphasized ease-of-use over
power, the tools capabilities are limited, i.e. no branching, multiple
page surveys etc."  Check with Jochen after a few weeks if interested.

F) A vendor suggested their (totally different) tool for collecting
data from server logs:  ErgoLight.
http://www.ergolight-sw.com

G) For a monster goldmine of links, another person pointed me to a
couple of web pages listing survey tools:
http://www.stcsig.org/usability/topics/surveys.html#products
and http://www.surveymonkey.com/Pricing.asp (a comparison list)

Here a list of the products on the STC page:
Decisive Survey
http://www.decisive.com/p_and_s/index.html
Euroleaders Web Survey
http://www.euroleaders.com/websurvey.html
NetReflector - Instant Survey
http://www.instantsurvey.com/fstDefault.asp
nQuery Advisor                  http://www.statsolusa.com/
Question Master                         http://www.softdivn.demon.co.uk/qm.html
SNAP Survey Sofware             http://www.snapsurveys.com/
Survey Builder                  http://sb1.surveybuilder.com/nav.vax
SurveyShop at Mercator          http://www.surveyshop.com/
SurveySolutions for the Web
http://www.perseusdevelopment.com/bannerad.htm
Survey Said                     http://www.surveysaid.com/

Here a list of the competitor products on the SurveyMonkey page (in
alphabetical order):
Active Websurvey        http://www.webintel.net/websurvey4/
Apian Software  http://www.apian.net/
Cool Surveys    http://www.coolsurveys.com/
CustomerSat     http://www.customersat.com/
EZSurvey                http://www.raosoft.com/
Greenfield Online http://www.greenfieldonline.com/
Hosted Survey   http://www.hostedsurvey.com/
Inquisite               http://www.inquisite.com/
InsightExpress  http://www.insightexpress.com/
InSite          http://www.insitesurveys.com/
InstantSurvey   http://www.netreflector.com/
LiveSurveys     http://www.livesurveys.com/
mantaINSIGHT    http://www.mantacorp.com/
Mercator                http://www.mercatorcorp.com/
ObjectPlanet    http://www.objectplanet.com/Surveyor/
Perseus                 http://www.persueus.com/
PollCat                 http://www.pollcat.com/
PollPro                 http://www.pollpro.com/
QuickSense              http://www.quicksense.com/
StatPac                 http://www.statpac.com/
StatSurvey              http://www.statsurvey.com/
SumQuest                http://www.sumquest.com/
SuperSurvey     http://www.supersurvey.com/
Survey Select   http://www.sajasoftware.com/
Survey System   http://www.surveysystem.com/
SurveyCrafter   http://www.surveycrafter.com/
SurveyGold              http://www.surveygold.com/
SurveyHeaven    http://www.surveyheaven.com/
SurveyMonkey    http://www.surveymonkey.com/
SurveySaid              http://www.surveysaid.com/
SurveySite              http://www.surveysite.com/
SurveyTrends    http://www.surveytrends.com/
SurveyView              http://www.surveyview.com/
Surveywire              http://www.surveywire.com/
TheiMarketing   http://www.theimarketing.com/
Zoomerang               http://www.zoomerang.com/

Thanks to all who responded.  This was very helpful.

Regards,

Lyle Kantrovich
User Experience Architect
Cargill
http://www.cargill.com/

Croc O' Lyle: Commentary on usability, information architecture and web
design
http://crocolyle.blogspot.com/

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From owner-firstsearch-l@OCLC.ORG  Mon Feb 25 16:05:30 2002
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French and Spanish translations of this announcement appear after 
the English version.

Las versiones en francés y español de este anuncio aparecen 
después de la versión en inglés.

Les traductions de cette annonce en français et en espagnol 
apparaissent en dessous de la version anglaise.
------------------------------------------------------------
ENHANCEMENTS TO OCLC FIRSTSEARCH SERVICE

Several enhancements were added to the OCLC FirstSearch service 
on February 24.  The WorldCat database on FirstSearch now 
includes the new document types Internet Resources and Articles, 
several new indexes, and the option to limit searches by number 
of library holdings.  Icons that indicate library ownership in 
results lists are now customized with the library-designated name 
of the library or library group.  In addition, 54 new journals 
were added to OCLC FirstSearch Electronic Collections Online, 
bringing the total number of journals online to 3,868.

WORLDCAT ENHANCEMENTS

Users of WorldCat on FirstSearch may now limit searches by the 
number of library holdings attached to records in the database to 
retrieve only the items held most widely by libraries.  This 
"Number of Libraries" limit is added to the previous options to 
limit by year, language and format.

In WorldCat, the document types Internet Resources and Articles 
are now present in the onscreen list of document types to which 
searches can be limited in the Advanced and Expert search screens.  
Internet Resources is now more narrowly defined than in the past 
to include only those records that state Electronic Document in 
the 008 field of MARC record and those than have an 856 field 
containing a URL stating that the resource can be found at this 
location. The new Articles document type will retrieve papers, 
articles and proceedings cataloged in WorldCat.

An ISBN index is now available in the Advanced search screen, to 
simplify searching for known books. Several new indexes have been 
added to the Expert search screen, in response to requests from 
experienced WorldCat searchers. The new Expert indexes include:
-       Library of Congress Children's subject headings (HC)
-       Library of Congress subject heading (LC)
-       MeSH (HM)
-       National Agricultural Library subject heading (HA)
-       National Library of Canada subject heading (HE)
-       Repertoire de vedettes-matiere (RVM) French-language 
equivalents of National Library of Canada subject headings (HR)
-       Search subject heading (HS) 
-       Subject all (SA)

NEW LABELS FOR LIBRARY ICONS
Icons that designate ownership of WorldCat resources by individual 
libraries or libraries in a custom library group are now 
accompanied by the name of the library or group in search results.  
The name of a user's library now displays in search results next 
to the icon previously labeled "In your library." Similarly, the 
name of a custom library group as designated in a library's 
FirstSearch administrative module now displays in search results 
next to the icon previously labeled "In your library group." 

OCLC FIRSTSEARCH ELECTRONIC COLLECTIONS ONLINE

A list of the 54 new journals added to Electronic Collections 
Online, along with their Print Subscriber Program status is 
available at http://www2.oclc.org/oclc/fseco/index.asp.

Please contact your regional service provider or OCLC User and 
Network Support (1-800-848-5800 or support@oclc.org) with 
questions about these enhancements to the OCLC FirstSearch 
service.
-----------------------------------------------------------------
En français:
AMÉLIORATIONS AU SERVICE FIRSTSEARCH D'OCLC

Plusieurs améliorations ont été apportées au service FirstSearch 
d'OCLC le 24 février 2002. La base de données WorldCat de 
FirstSearch inclut maintenant les nouveaux types de document 
Ressources Internet et Articles, plusieurs nouveaux index et une 
option pour limiter les recherches par nombre de bibliothèques. 
Lorsque des documents sont repérés dans votre bibliothèque ou votre 
groupe de bibliothèques, le nom de votre bibliothèque ou de votre 
groupe apparaît maintenant dans la liste de résultats. De plus, 54 
nouvelles revues ont été ajoutées à Electronic Collections Online 
de FirstSearch, ce qui porte le nombre de publications 
électroniques de ce service à 3 868.

AMÉLIORATIONS À WORLDCAT 

Les usagers de WorldCat, du service FirstSearch, peuvent 
maintenant restreindre leurs recherches par le « Nombre de 
bibliothèques » qui possèdent un documents afin de ne repérer que 
les titres qu'on retrouve dans beaucoup de bibliothèques. Cette 
option s'ajoute aux autres options pour restreindre la recherche, 
c'est-à-dire par année, par langue et par format.

Les écrans de recherches Intermédiaire et Avancée de WorldCat 
offrent aussi deux nouvelles options pour limiter la recherche : 
les types de documents Ressources Internet et Articles.
Le type de document Ressources Internet est mieux défini 
qu'auparavant afin de ne repérer que les notices dont la zone 008 
contient la mention Document électronique ou dans lesquelles un 
lien URL apparaît dans la zone 856. Avec le nouveau type de 
document Articles, les journaux, les articles et les 
comptes-rendus catalogués dans WorldCat seront repérés.

Un index ISBN est maintenant disponible dans l'écran de recherche 
Intermédiaire pour simplifier la recherche de livres connus. 
Plusieurs nouveaux index ont été ajoutés dans l'écran de 
recherche Avancée à la demande d'usagers expérimentés de WorldCat. 
Entre autres, les index suivants : 
-       Library of Congress Children's subject headings (HC)
-       Library of Congress subject heading (LC)
-       MeSH (HM)
-       National Agricultural Library subject heading (HA)
-       National Library of Canada subject heading (HE)
-       Répertoire de vedettes-matière (RVM)
-       Recherche vedettes-matière (HS)
-       Tous les sujets (SA)

IDENTIFICATION DES BIBLIOTHÈQUES

Lorsque des documents sont repérés dans une bibliothèque ou dans 
un groupe de bibliothèques, le nom de la bibliothèque ou du 
groupe de bibliothèques apparaît maintenant avec l'icône dans la 
liste de résultats.  Ainsi, au lieu de la mention « Dans votre 
bibliothèque » ou « Dans votre groupe de bibliothèques », le nom 
de la bibliothèque ou du groupe est affiché.

ELECTRONIC COLLECTIONS ONLINE DE FIRSTSEARCH 

La liste des 54 nouvelles revues d'Electronic Collections Online, 
et les informations concernant les programmes pour les abonnés 
aux versions imprimées de ces publications, sont disponibles au
http://www2.oclc.org/oclc/fseco/index.asp.

Pour plus d'informations, veuillez vous adresser à votre 
fournisseur régional de services OCLC ou au service à la 
clientèle d'OCLC (1-800-848-5800 ou support@oclc.org).
---------------------------------------------------------------
En español:
MEJORAS AL SERVICIO OCLC FIRSTSEARCH

El 24 de febrero se agregaron varias mejoras al servicio OCLC 
FirstSearch.  La base de datos WorldCat en FirstSearch incluye 
ahora los nuevos tipos de documentos Recursos en Internet y 
Artículos, varios índices nuevos y la opción de limitar búsquedas 
por número de existencias en biblioteca.  Ahora, los iconos que 
indican la propiedad de las bibliotecas en las listas de 
resultados se personalizan con el nombre de la biblioteca o grupo 
de bibliotecas, que designa la biblioteca.  Además, se agregaron 
54 nuevas revistas a OCLC FirstSearch Electronic Collections 
Online, llevando al total de revistas en línea a 3,868.

MEJORAS A WORLDCAT

Los usuarios de WorldCat en FirstSearch pueden ahora limitar sus 
búsquedas por el número de existencias en biblioteca adjuntas a 
los registros en la base de datos, para sí recuperar solamente 
los elementos más habituales en las bibliotecas.  Este límite por 
"Número de bibliotecas" viene a sumarse a las opciones anteriores 
de límite por año, idioma y formato.

En WorldCat, los tipos de documentos Recursos en Internet y 
Artículos se presentan ahora en la lista de tipos de documento en 
pantalla a que se pueden limitar las búsquedas en las pantalla de 
búsqueda experta y avanzada.  Los Recursos en Internet se definen 
ahora de manera más restringida que antes, para incluir solamente 
los registros que declaran Documento Electrónico en el campo 008 
del registro MARC, así como aquellos que tienen un campo 856 que 
incluye un URL que declara que el recurso se puede encontrar en 
esta ubicación. El nuevo tipo de documentos Artículos obtendrá 
presentaciones, artículos y actas catalogados en WorldCat.

También se encuentra disponible un índice ISBN en la pantalla de 
búsqueda avanzada, para simplificar la búsqueda de libros 
conocidos. Se han agregado varios nuevos índices a la pantalla 
de búsqueda experta, como una respuesta a pedidos hechos por 
buscadores de WorldCat expertos. Estos nuevos índices incluyen:
-       Encabezamiento de materia para niños de la Biblioteca del 
Congreso (HC)
-       Encabezamiento de materia de la Biblioteca del 
Congreso (HM)
-       MeSH (HM)
-       Encabezamiento de materia de la National Agricultural 
Library (HA)
-       Encabezamiento de materia de la National Library of 
Canada (HE)
-       Repertoire de vedettes-matiere (RVM) en idioma francés 
equivalentes a los encabezamientos de material de la National
Library of Canada (HR)
-       Buscar encabezamiento de materia (HS) 
-       Todas las materias (SA)

NUEVAS ETIQUETAS PARA LOS ICONOS DE BIBLIOTECA

Los iconos que designan la propiedad de recursos en WorldCat de 
bibliotecas individuales o bibliotecas en un grupo de bibliotecas,
van ahora acompañados por el nombre de la biblioteca o grupo 
personalizado de bibliotecas en los resultados de la búsqueda.  
El nombre de la biblioteca de un usuario se despliega en los 
resultados de búsqueda junto al icono que antes llevaba la 
etiqueta "en su grupo de bibliotecas". 

OCLC FIRSTSEARCH ELECTRONIC COLLECTIONS ONLINE

Una lista de 54 nuevas revistas agregada a Electronic Collections 
Online, junto con el estado del Print Subscriber Program está 
disponible en http://www2.oclc.org/oclc/fseco/index.asp.

Si tiene preguntas sobre estas mejoras al servicio OCLC 
FirstSearch, haga el favor de ponrese en contacto con su 
proveedor de servicio regional o OCLC User and Network Support 
(1-800-848-5800 or support@oclc.org).

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Thanks to everyone who responded to my question about corporate UI standards and Nielsen's book "Coordinating User Interfaces for Consistency". Your suggestions were very helpful. Below are the original question and the replies I received.

-- Tricia Tenpenny
   divine, Inc.

**************
QUESTION

Is anyone on the list familiar with Jakob Nielsen's "Coordinating User Interfaces for Consistency"? It was originally published in 1989 but has been reprinted. Here's the URL for the table of contents: http://www.useit.com/jakob/constbook.html  

If you're familiar with the book, would you recommend it? And are there any other resources that would be helpful for people involved in developing corporate UI standards?

*********************
RESPONSES

#1
Theo Mandel send an article by Whitney Quesenberry, entitled "Building a Better Style Guide." This article is available at http://www.cognetics.com/presentations/whitney/Better%20Style%20Guide-paper.pdf


#2
Judith Levacov wrote:
I can recommend his last book "Homepgae Usability". Although it is about
homepages only, is interesting how he analises 50 famous hps.
His guidelines seems very obvious, but they're good for remembering some
points.  Sometimes we are so involved with the project that we forget some
simple things...
I think that creating sites is a very complex work, you have to think of a
lot of aspects and check lists are very usefull - I see those guidelines
(from Nielsen or other author) like this.


#3
Annabelle Hoffman wrote:
I have read 
Alan Coopers books--The inmates are running the asylum,--About faces
 ----Donald Norman----------The design of everyday things
----works by Ed Tufte
---- Steven Krug----Don't make me think
 I RECOMMEND THEM  HIGHLY- ..........all very good!


#4
Mark Notess wrote:
I have the book, though I haven't read it in a decade.  The most useful
chapter for me (pragmatic, experience-based) at the time was Michael Good's,
which is available on-line:
http://home.earthlink.net/~goodclose/nielsen89.html .  Jonathan Grudin had a
somewhat sensationalized anti-consistency article in CACM years ago, but I
didn't find that one very helpful (unlike most of what Grudin
writes--usually very good).  If I ever were to write an article about
corporate standards, I'd work on these points:

- Standards need to address real customer needs
- Standards need to account for differences between the different parts of a
company's business
- Standards need to make economic sense for the company
- Attractive-to-use tools are much better than just a style guide where
compliance is left up to everyone
- Successful standards (successful from a customer and internal perspective)
are difficult to achieve but can be achieved with a lot of hard work.  You
have to get out and talk with all the stake-holders and get alignment based
on customer need and economic arguments.

Of course it all depends on how success is measured (and by whom) for a
given standardization effort.  And I suppose there are other models (e.g.,
marketing/branding develop a standard and ram it down everyone's
throat)--perhaps they are just as successful, who knows?


#5
Charles Wiedenhoft wrote:
I am in the process of reading "Coordination User Interfaces for
Consistency" at the moment. So far, the book has been beneficial as far as
background and theory are concerned, but is lacking in any concrete examples
of corporate UI style guides. You might want to check the Usability
Professionals Association Web site for links to example style guides on the
Web. 

Check out the following URL:
http://www.upassoc.org/html/resources.html#design-style

If you find any good examples let us know. 


#6
Julian Orr wrote:
Go to Kevin Mullet's tutorial at CHI or Interface West, his presentation on this subject is outstanding.
<Note from Tricia:  I have e-mailed Kevin Mullet to ask if a written version of the presentation is available but haven't heard back from him yet.>

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*********************************************************
 TSD 2002 - SECOND ANNOUNCEMENT AND CALL FOR PAPERS
*********************************************************

Fifth International Conference on TEXT, SPEECH and DIALOGUE
(TSD 2002)
Brno, Czech Republic, 9-12 September 2002
http://www.fi.muni.cz/tsd2002/


The conference is organised by the Faculty of Informatics,
Masaryk University, Brno and the Faculty of Applied Sciences,
University of West Bohemia, Pilsen. The conference is supported=20
by International Speech Communication Association.=20


TSD SERIES

TSD series evolved as a prime forum for interaction between
researchers in both spoken and written language processing
from the former East Block countries and their Western colleagues.
Proceedings of TSD form a book published by Springer-Verlag in=20
their Lecture Notes in Artificial Intelligence series.


TOPICS

Topics of the TSD 2002 conference will include
(but are not limited to):
text corpora;
automatic morphology;
word sense disambiguation;
lexical semantics and semantic networks;
parsing and part-of-speech tagging;
machine translation;
multi-lingual issues;
information retrieval;
text/topic summarization;
knowledge representation and reasoning;
speech modeling;
speech coding;
speech segmentation;
speech prosody;
automatic speech recognition;
text-to-speech synthesis;
speaker identification and verification;
dialogue systems;
development of dialogue strategies;
prosody and emotions in dialogues;
user modeling;
assistive technologies based on speech and dialogue;
markup languages related to speech and dialogue (VoiceXML, SSML, ...).

Papers on processing of languages other than English
are strongly encouraged.


PROGRAM COMMITTEE

Frederick Jelinek, USA (general chair)=20
Hynek Hermansky, USA (executive chair)=20
Eneko Agirre, Spain=20
Genevieve Baudoin, France=20
Attila Ferencz, Romania=20
Eva Hajicova, Czech Rep.=20
Jaroslava Hlavacova, Czech Rep.=20
Eduard Hovy, USA=20
Ivan Kopecek, Czech Rep.=20
Steven Krauwer, The Netherlands=20
Ramesh Krishnamurthy, GB=20
Vaclav Matousek, Czech Rep.=20
Elmar Noeth, Germany=20
Karel Oliva, Austria=20
Karel Pala, Czech Rep.=20
Nikola Pavesic, Slovenia=20
Vladimir Petkevic, Czech Rep.=20
Josef Psutka, Czech Rep.=20
Leon Rothkrantz, The Netherlands=20
E.G. Schukat-Talamazzini, Germany=20
Pavel Skrelin, Russia=20
Taras Vintsiuk, Ukraine=20
Yorick Wilks, GB=20

ORGANIZING COMMITTEE

Batusek Robert, Cenek Pavel, Gaura Pavel, Horak Ales,=20
Janouskova Dagmar, Komarkova Dana (secretary),=20
Kopecek Ivan (co-chair), Pala Karel (co-chair), Povolny Martin,
Smrz Pavel, Sojka Petr, Veber Marek,


FORMAT OF THE CONFERENCE

The conference program will include oral presentations and=20
poster/demonstration sessions with sufficient time=20
for discussions of the issues raised. The program will=20
also involve short communications and reports about ongoing=20
projects. The latter types of contributions will not appear=20
in the proceedings.

Faculty of Informatics has at its disposal a fast internet=20
connection allowing internet-based projects to be demonstrated.=20
The faculty network provides a wireless (IEEE 802.11b - WiFi)=20
connection to the internet as well.

The Wednesday afternoon of the conference is reserved for a trip=20
to the South Moravian region Lednice - Valtice. We will see the=20
chateau at Lednice with its large botanical gardens and=20
beautiful surroundings. In the evening there will be the=20
conference dinner in the famous wine cellar in Valtice chateau,=20
where a traditional cembalon band will play.=20

TSD 2002 is supported by International Speech Communication=20
Association (ISCA).=20

The organizing committee will provide grants for participants=20
from East European countries (Russia, Belarus, the Ukraine,=20
...). To apply for a grant, send an email to tsd2002@fi.muni.cz=20
with subject 'Grant Application', in which you briefly describe=20
the reasons for your application. Each applicant must send a=20
separate e-mail.


SUBMISSION OF PAPERS

Authors are invited to submit a full paper not exceeding 8=20
pages. Those accepted will be presented as oral lectures.=20
Authors are invited to submit a short paper not exceeding 4=20
pages. Those accepted are for poster presentation. The authors=20
are asked to send their papers using the online form accessible=20
from the conference website (in the case of troubles they may=20
send the submission to tsd2002@fi.muni.cz electronically).=20
Advance registration and payment for the conference fee is=20
mandatory. Simultaneous submissions to other conferences are not=20
allowed.

The authors are strongly encouraged to write their papers in TeX=20
or LaTeX formats. These formats are neccesary for the final=20
versions of the papers to be (that will be) published in the=20
Springer Lecture Notes. The paper format has to be either PDF or=20
Postscript file with all required fonts included. Upon=20
notification of acceptance, presenters will receive further=20
information on submitting their camera-ready and electronic=20
sources (for detailed instructions on the final paper format see=20
http://www.springer.de/comp/lncs/authors.html.)

Authors are invited to present actual projects, developed=20
software or interesting material relevant to the topics of the=20
conference. The demonstration papers will not appear in the=20
Proceedings of TSD 2002. The authors of the demonstration should=20
provide the abstract not exceeding one page.

IMPORTANT DATES

Submission of full papers and short papers (submitting a paper=20
is considered as preliminary registration):
March 15, 2002

Notification of acceptance sent to the authors:
April 30, 2002

Final papers (camera ready) and registration:
May 31, 2002

Submission of demonstration papers:
July 31, 2002

Conference date:
September 9-12, 2002

The contributions to the conference will be published in
proceedings that will be made available to participants at
the time of the conference.


OFFICIAL LANGUAGE

The official language of the conference is English.


CONFERENCE FEES

The conference fee depends on the date of payment and on your=20
status. It includes one copy of the proceedings, refreshments,=20
social events and a daytrip. The fee does not include=20
accommodation and meals.

Full participant:
Early payment (by May 15th): Euro 250
Late payment (by August 15th): Euro 300
On-site payment:  Euro 350

Student:
Early payment (by May 15th): Euro 150
Late payment (by August 15th): Euro 200
On-site payment:  Euro 250

The payment may be refunded up until August 15th at the cost=20
of 50 Euros. No refund is possible after this date.


ACCOMMODATION

The organizing committee will arrange an accommodation in a=20
student dormitories in a walking distance from the place of the=20
Conference at a reasonable price. The actual list of available=20
hotels and prices will be accessible at the website.


ADDRESS

All correspondence regarding the conference should be addressed to:

Dana Komarkova
TSD 2002 Faculty of Informatics
Masaryk University
Botanick=E1 68a
CZ-602 00 Brno
Czech Republic
telephone: +420 5 41 512 359
fax: +420 5 41 212 568
e-mail: tsd2002@fi.muni.cz
The official TSD 2002 homepage is: http://www.fi.muni.cz/tsd2002/


LOCATION

The conference will take place at the Faculty of Informatics,
Masaryk University, Brno, Czech Republic.

Brno is the the second largest city in the Czech Republic with=20
population of almost 400,000, and is the country's judiciary and=20
trade-fair centre. Brno is the capital of Moravia, which is in=20
the south-east part of the Czech Republic. It had been the King's=20
town since 1347 and with its six Universities it forms a cultural=20
center of the region.

Brno can be reached easily by direct trains or buses from=20
Prague (200 km) or Vienna (130 km).

For the participants with some extra time, some nearby
places may also be of interest.=20

The local ones include:
Brno Castle now called Spilberk, Veveri Castle, Old and New
City Halls, the Augustine Monastery with St. Thomas Church
and crypt of Moravian Margraves, Church of St. James, Bishops
Church of St. Peter & Paul, Cartesian Monastery in Kralovo Pole,
famous villa Tugendhat designed by Mies van der Rohe
and other important buildings of between-war Czech architecture.

For those willing to venture out of Brno, Moravian Karst with=20
Macocha Chasm and Punkva caves, battlefield of Battle of three=20
emperors (Napoleon, Russian Alexander and Austrian Franz - battle=20
by Austerlitz), Chateau of Slavkov (Austerlitz), Pernstejn Castle,=20
Buchlov Castle, Lednice Chateau, Buchlovice Chateau, Letovice=20
Chateau, Mikulov with one of the greatest Jewish cemeteries in=20
Central Europe, Telc - the town on the list of UNESCO and many=20
others are all within an easy reach.


------=_NextPart_000_0092_01C1C12E.15349AF0
Content-Type: text/html;
	charset="iso-8859-2"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META content=3D"text/html; charset=3Diso-8859-2" =
http-equiv=3DContent-Type>
<META content=3D"MSHTML 5.00.2920.0" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3D"Courier New" size=3D2>Apologies for multiple copies =
of this=20
document</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT size=3D2><BR><FONT=20
face=3D"Courier =
New">*********************************************************<BR>&nbsp;T=
SD=20
2002 - SECOND ANNOUNCEMENT AND CALL FOR=20
PAPERS<BR>*********************************************************</FONT=
></FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT size=3D2><FONT face=3D"Courier New">Fifth International =
Conference on=20
TEXT, SPEECH and DIALOGUE<BR>(TSD 2002)<BR>Brno, Czech Republic, 9-12 =
September=20
2002<BR></FONT><A href=3D"http://www.fi.muni.cz/tsd2002/"><FONT=20
face=3D"Courier =
New">http://www.fi.muni.cz/tsd2002/</FONT></A></FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT size=3D2><BR><FONT face=3D"Courier New">The conference is =
organised by=20
the Faculty of Informatics,<BR>Masaryk University, Brno and the Faculty =
of=20
Applied Sciences,<BR>University of West Bohemia, Pilsen. The conference =
is=20
supported <BR>by International Speech Communication Association.=20
</FONT></FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT size=3D2><BR><FONT face=3D"Courier New">TSD =
SERIES</FONT></FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>TSD series evolved as a prime =
forum for=20
interaction between<BR>researchers in both spoken and written language=20
processing<BR>from the former East Block countries and their Western=20
colleagues.<BR>Proceedings of TSD form a book published by =
Springer-Verlag in=20
<BR>their Lecture Notes in Artificial Intelligence series.</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT size=3D2><BR><FONT face=3D"Courier =
New">TOPICS</FONT></FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>Topics of the TSD 2002 =
conference will=20
include<BR>(but are not limited to):<BR>text corpora;<BR>automatic=20
morphology;<BR>word sense disambiguation;<BR>lexical semantics and =
semantic=20
networks;<BR>parsing and part-of-speech tagging;<BR>machine=20
translation;<BR>multi-lingual issues;<BR>information =
retrieval;<BR>text/topic=20
summarization;<BR>knowledge representation and reasoning;<BR>speech=20
modeling;<BR>speech coding;<BR>speech segmentation;<BR>speech=20
prosody;<BR>automatic speech recognition;<BR>text-to-speech=20
synthesis;<BR>speaker identification and verification;<BR>dialogue=20
systems;<BR>development of dialogue strategies;<BR>prosody and emotions =
in=20
dialogues;<BR>user modeling;<BR>assistive technologies based on speech =
and=20
dialogue;<BR>markup languages related to speech and dialogue (VoiceXML, =
SSML,=20
...).</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>Papers on processing of =
languages other=20
than English<BR>are strongly encouraged.</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT size=3D2><BR><FONT face=3D"Courier New">PROGRAM=20
COMMITTEE</FONT></FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>Frederick Jelinek, USA (general =
chair)=20
<BR>Hynek Hermansky, USA (executive chair) <BR>Eneko Agirre, Spain =
<BR>Genevieve=20
Baudoin, France <BR>Attila Ferencz, Romania <BR>Eva Hajicova, Czech Rep. =

<BR>Jaroslava Hlavacova, Czech Rep. <BR>Eduard Hovy, USA <BR>Ivan =
Kopecek, Czech=20
Rep. <BR>Steven Krauwer, The Netherlands <BR>Ramesh Krishnamurthy, GB =
<BR>Vaclav=20
Matousek, Czech Rep. <BR>Elmar Noeth, Germany <BR>Karel Oliva, Austria =
<BR>Karel=20
Pala, Czech Rep. <BR>Nikola Pavesic, Slovenia <BR>Vladimir Petkevic, =
Czech Rep.=20
<BR>Josef Psutka, Czech Rep. <BR>Leon Rothkrantz, The Netherlands =
<BR>E.G.=20
Schukat-Talamazzini, Germany <BR>Pavel Skrelin, Russia <BR>Taras =
Vintsiuk,=20
Ukraine <BR>Yorick Wilks, GB </FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>ORGANIZING =
COMMITTEE</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>Batusek Robert, Cenek Pavel, =
Gaura Pavel,=20
Horak Ales, <BR>Janouskova Dagmar, Komarkova Dana (secretary), =
<BR>Kopecek Ivan=20
(co-chair), Pala Karel (co-chair), Povolny Martin,<BR>Smrz Pavel, Sojka =
Petr,=20
Veber Marek,</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT size=3D2><BR><FONT face=3D"Courier New">FORMAT OF THE=20
CONFERENCE</FONT></FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>The conference program will =
include oral=20
presentations and <BR>poster/demonstration sessions with sufficient time =
<BR>for=20
discussions of the issues raised. The program will <BR>also involve =
short=20
communications and reports about ongoing <BR>projects. The latter types =
of=20
contributions will not appear <BR>in the proceedings.</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>Faculty of Informatics has at =
its disposal=20
a fast internet <BR>connection allowing internet-based projects to be=20
demonstrated. <BR>The faculty network provides a wireless (IEEE 802.11b =
- WiFi)=20
<BR>connection to the internet as well.</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>The Wednesday afternoon of the =
conference=20
is reserved for a trip <BR>to the South Moravian region Lednice - =
Valtice. We=20
will see the <BR>chateau at Lednice with its large botanical gardens and =

<BR>beautiful surroundings. In the evening there will be the =
<BR>conference=20
dinner in the famous wine cellar in Valtice chateau, <BR>where a =
traditional=20
cembalon band will play. </FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>TSD 2002 is supported by =
International=20
Speech Communication <BR>Association (ISCA). </FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT size=3D2><FONT face=3D"Courier New">The organizing committee =
will provide=20
grants for participants <BR>from East European countries (Russia, =
Belarus, the=20
Ukraine, <BR>...). To apply for a grant, send an email to </FONT><A=20
href=3D"mailto:tsd2002@fi.muni.cz"><FONT=20
face=3D"Courier New">tsd2002@fi.muni.cz</FONT></A><FONT face=3D"Courier =
New">=20
<BR>with subject 'Grant Application', in which you briefly describe =
<BR>the=20
reasons for your application. Each applicant must send a <BR>separate=20
e-mail.</FONT></FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT size=3D2><BR><FONT face=3D"Courier New">SUBMISSION OF=20
PAPERS</FONT></FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT size=3D2><FONT face=3D"Courier New">Authors are invited to =
submit a full=20
paper not exceeding 8 <BR>pages. Those accepted will be presented as =
oral=20
lectures. <BR>Authors are invited to submit a short paper not exceeding =
4=20
<BR>pages. Those accepted are for poster presentation. The authors =
<BR>are asked=20
to send their papers using the online form accessible <BR>from the =
conference=20
website (in the case of troubles they may <BR>send the submission to =
</FONT><A=20
href=3D"mailto:tsd2002@fi.muni.cz"><FONT=20
face=3D"Courier New">tsd2002@fi.muni.cz</FONT></A><FONT face=3D"Courier =
New">=20
electronically). <BR>Advance registration and payment for the conference =
fee is=20
<BR>mandatory. Simultaneous submissions to other conferences are not=20
<BR>allowed.</FONT></FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT size=3D2><FONT face=3D"Courier New">The authors are strongly =
encouraged=20
to write their papers in TeX <BR>or LaTeX formats. These formats are =
neccesary=20
for the final <BR>versions of the papers to be (that will be) published =
in the=20
<BR>Springer Lecture Notes. The paper format has to be either PDF or=20
<BR>Postscript file with all required fonts included. Upon =
<BR>notification of=20
acceptance, presenters will receive further <BR>information on =
submitting their=20
camera-ready and electronic <BR>sources (for detailed instructions on =
the final=20
paper format see <BR></FONT><A=20
href=3D"http://www.springer.de/comp/lncs/authors.html.)"><FONT=20
face=3D"Courier =
New">http://www.springer.de/comp/lncs/authors.html.)</FONT></A></FONT></D=
IV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>Authors are invited to present =
actual=20
projects, developed <BR>software or interesting material relevant to the =
topics=20
of the <BR>conference. The demonstration papers will not appear in the=20
<BR>Proceedings of TSD 2002. The authors of the demonstration should =
<BR>provide=20
the abstract not exceeding one page.</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>IMPORTANT DATES</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>Submission of full papers and =
short papers=20
(submitting a paper <BR>is considered as preliminary =
registration):<BR>March 15,=20
2002</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>Notification of acceptance sent =
to the=20
authors:<BR>April 30, 2002</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>Final papers (camera ready) and =

registration:<BR>May 31, 2002</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>Submission of demonstration =
papers:<BR>July=20
31, 2002</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>Conference date:<BR>September =
9-12,=20
2002</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>The contributions to the =
conference will be=20
published in<BR>proceedings that will be made available to participants=20
at<BR>the time of the conference.</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT size=3D2><BR><FONT face=3D"Courier New">OFFICIAL=20
LANGUAGE</FONT></FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>The official language of the =
conference is=20
English.</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT size=3D2><BR><FONT face=3D"Courier New">CONFERENCE=20
FEES</FONT></FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>The conference fee depends on =
the date of=20
payment and on your <BR>status. It includes one copy of the proceedings, =

refreshments, <BR>social events and a daytrip. The fee does not include=20
<BR>accommodation and meals.</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>Full participant:<BR>Early =
payment (by May=20
15th):&nbsp;Euro 250<BR>Late payment (by August 15th):&nbsp;Euro =
300<BR>On-site=20
payment:&nbsp;&nbsp;Euro 350</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>Student:<BR>Early payment (by =
May=20
15th):&nbsp;Euro 150<BR>Late payment (by August 15th):&nbsp;Euro =
200<BR>On-site=20
payment:&nbsp;&nbsp;Euro 250</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>The payment may be refunded up =
until August=20
15th at the cost <BR>of 50 Euros. No refund is possible after this=20
date.</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT size=3D2><BR><FONT face=3D"Courier =
New">ACCOMMODATION</FONT></FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>The organizing committee will =
arrange an=20
accommodation in a <BR>student dormitories in a walking distance from =
the place=20
of the <BR>Conference at a reasonable price. The actual list of =
available=20
<BR>hotels and prices will be accessible at the website.</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT size=3D2><BR><FONT face=3D"Courier =
New">ADDRESS</FONT></FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>All correspondence regarding =
the conference=20
should be addressed to:</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT size=3D2><FONT face=3D"Courier New">Dana Komarkova<BR>TSD =
2002 Faculty of=20
Informatics<BR>Masaryk University<BR>Botanick=E1 68a<BR>CZ-602 00 =
Brno<BR>Czech=20
Republic<BR>telephone: +420 5 41 512 359<BR>fax: +420 5 41 212 =
568<BR>e-mail:=20
</FONT><A href=3D"mailto:tsd2002@fi.muni.cz"><FONT=20
face=3D"Courier New">tsd2002@fi.muni.cz</FONT></A><BR><FONT =
face=3D"Courier New">The=20
official TSD 2002 homepage is: </FONT><A=20
href=3D"http://www.fi.muni.cz/tsd2002/"><FONT=20
face=3D"Courier =
New">http://www.fi.muni.cz/tsd2002/</FONT></A></FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT size=3D2><BR><FONT face=3D"Courier =
New">LOCATION</FONT></FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>The conference will take place =
at the=20
Faculty of Informatics,<BR>Masaryk University, Brno, Czech=20
Republic.</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>Brno is the the second largest =
city in the=20
Czech Republic with <BR>population of almost 400,000, and is the =
country's=20
judiciary and <BR>trade-fair centre. Brno is the capital of Moravia, =
which is in=20
<BR>the south-east part of the Czech Republic. It had been the King's =
<BR>town=20
since 1347 and with its six Universities it forms a cultural <BR>center =
of the=20
region.</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>Brno can be reached easily by =
direct trains=20
or buses from <BR>Prague (200 km) or Vienna (130 km).</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>For the participants with some =
extra time,=20
some nearby<BR>places may also be of interest. </FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>The local ones include:<BR>Brno =
Castle now=20
called Spilberk, Veveri Castle, Old and New<BR>City Halls, the Augustine =

Monastery with St. Thomas Church<BR>and crypt of Moravian Margraves, =
Church of=20
St. James, Bishops<BR>Church of St. Peter &amp; Paul, Cartesian =
Monastery in=20
Kralovo Pole,<BR>famous villa Tugendhat designed by Mies van der =
Rohe<BR>and=20
other important buildings of between-war Czech =
architecture.</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT face=3D"Courier New" size=3D2>For those willing to venture =
out of Brno,=20
Moravian Karst with <BR>Macocha Chasm and Punkva caves, battlefield of =
Battle of=20
three <BR>emperors (Napoleon, Russian Alexander and Austrian Franz - =
battle=20
<BR>by Austerlitz), Chateau of Slavkov (Austerlitz), Pernstejn Castle,=20
<BR>Buchlov Castle, Lednice Chateau, Buchlovice Chateau, Letovice =
<BR>Chateau,=20
Mikulov with one of the greatest Jewish cemeteries in <BR>Central =
Europe, Telc -=20
the town on the list of UNESCO and many <BR>others are all within an =
easy=20
reach.<BR></FONT></DIV></BODY></HTML>

------=_NextPart_000_0092_01C1C12E.15349AF0--

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Date:         Thu, 28 Feb 2002 21:19:51 -0500
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Sender: "WIGS-L: Graduates/Faculty/Advisors of the Wang Institute of
              Graduate Studies" <WIGS-L@ACM.ORG>
From: m taylor <mmtaylor@THEWORLD.COM>
Subject:      Wang Institute of Graduate Studies (WIGS) reunion on May 4, 2002
To: WIGS-L@ACM.ORG
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Hello,

You are invited to the first Wang Institute of Graduate Studies reunion to
be held Saturday May 4, 2002. Everyone associated with "The Institute" is
invited: students, faculty, staff, NAAC,and their guests.

Ciro's is located at 285 Chelmsford St., Chelmsford MA (just down the road
from the former Wang Towers). Drinks at 5:30 & dinner served at 6:30.  The
menu will be a choice of 5 entrees and the cost is $25 per person. Visit
http://www.SoftstarSystems.com/WIGSreunion.htm for directions & details.

Some 20 years have passed since we were together at WIGS.  Join us to relive
your idealist youth, become reacquainted, trade ideas, network, brainstorm,
and more. Reserve by sending check to Dan by April 18:
    Dan Ligett, 9 Orchard View Drive, Amherst, NH  03031
    Please include your name(s), phone number(s) and e-mail address.

As with any large family finding everyone associated with "The Institute"
is difficult. You can help by forwarding this message to other members of
the WIGS family.

Come celebrate WIGS!

Regards,
Mike Taylor, Dan Ligett, Susan Stefanec

From Olaf.Kohlisch@arbeitsamt.de  Mon Mar  4 03:22:41 2002
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From: Kohlisch Olaf <Olaf.Kohlisch@arbeitsamt.de>
To: "'director@hcibib.org'" <director@hcibib.org>
Subject: literature on system response time
Date: Mon, 4 Mar 2002 09:23:58 +0100 
Return-Receipt-To: Kohlisch Olaf <Olaf.Kohlisch@arbeitsamt.de>
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Good day!

Below you will find some literature on system response time (publications in English) of the former Wuppertal research group , whichI could not find in the HCI bibliography when searching for that keyword:

Kuhmann, W., Boucsein, W., Schaefer, F., & Alexander, J. (1987). Experimental investigation of psychophysiological stress-reactions induced by different system response times in human-computer interaction. Ergonomics, 30, 933-943.

Kuhmann, W. (1989) Experimental investigation of stress-inducing properties of system response times. Ergonomics, 32, 271-280.

Schaefer, F. (1990). The effect of system response times on temporal predictability of work-flow in human-computer interaction. Human Performance, 3, 173-186.

Thum, M., Boucsein, W., Kuhmann, W., & Ray, W.J. (1995). Standardized task strain and system response times in human-computer interaction. Ergonomics, 38, 1342-1351.

Schaefer, F. & Kohlisch, O. (1995). The effect of anticipatory mismatch in work flow on task performance and event related brain potentials. In A. Grieco, G. Molteni, B. Piccoli & E. Occhipinti (eds.) Work with display units 94 (pp. 241-245). Amsterdam: Elsevier.

Kohlisch, O. & Kuhmann, W. (1997). System response time and readiness for task execution - the optimum duration of inter-task delays. Ergonomics, 40, 265-280.

If you are interested in getting the references of the German publications of the same researchers, or in getting articles of other researchers on the same subject, please contact me.

With kind regards
Olaf Kohlisch
================
Dr. Olaf Kohlisch
Bundesanstalt fuer Arbeit
Pychologischer Dienst - ZAP
Regensburger Strasse 104
D-90478 Nuernberg
Germany

Phone: +49-911-179-2484
Fax:     +49-911-179-1332
mailto:Olaf.Kohlisch@arbeitsamt.de

From wolfskil@MIT.EDU  Fri Mar  8 15:43:51 2002
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Date: Fri, 08 Mar 2002 15:47:22 -0500
To: Gary Perlman <perlman@TURING.ACM.ORG>
From: Jud Wolfskill <wolfskil@MIT.EDU>
Subject: book announcement--Goldberg
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Dear Gary,
I wondered if you would be willing to design a link on the HCI Bibliography 
web page (http://www.hcibib.org) for the following book recently published by 
MIT Press.  If you would like to create a link, the URL would be 
http://mitpress.mit.edu/0262072254.  Please let me know if you will be able 
to create the link.  Thank you!

Best,
Jud

Beyond Webcams
An Introduction to Online Robots
edited by Ken Goldberg and Roland Siegwart

Remote-controlled robots were first developed in the 1940s to handle 
radioactive materials. Trained experts now use them to explore deep in sea 
and space, to defuse bombs, and to clean up hazardous spills. Today robots 
can be controlled by anyone on the Internet. Such robots include cameras that 
not only allow us to look, but also go beyond Webcams: they enable us to 
control the telerobots' movements and actions.

This book summarizes the state of the art in Internet telerobots. It includes 
robots that navigate undersea, drive on Mars, visit museums, float in blimps, 
handle protein crystals, paint pictures, and hold human hands. The book 
describes eighteen systems, showing how they were designed, how they function 
online, and the engineering challenges they meet.

Ken Goldberg is Associate Professor of Industrial Engineering and Operations 
Research and of Electrical Engineering and Computer Science at the University 
of California, Berkeley. He is the editor of The Robot in the Garden (MIT 
Press, 2000). Roland Siegwart is Professor at the Swiss Federal Institute of 
Technology in Lausanne.

7 x 9, 346 pp., 158 illus., cloth ISBN 0-262-07225-4

______________________
Jud Wolfskill
Associate Publicist
The MIT Press
5 Cambridge Center, 4th Floor
Cambridge, MA  02142
617 253 2079
617 253 1709 fax
http://mitpress.mit.edu

From ems+R5VDGPHEFJ22WZ@bounces.amazon.com  Fri Mar  8 19:31:52 2002
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From: "Amazon.com" <product-safety@amazon.com>
Subject: Your Amazon.com Order (#105-6155710-6453557)
Bounces-to: ems+R5VDGPHEFJ22WZ@bounces.amazon.com
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Greetings from Amazon.com.

We have recently learned that Longwell Electronics, of Brea, Calif.,
in cooperation with the U.S. Consumer Product Safety Commission,
(CPSC), is voluntarily recalling about 2.5 million power cord sets
sold with inkjet printers from Hewlett-Packard Company. Longwell
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The gray, two-wire power cord sets with a LS-7C connector were sold
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more information, consumers can contact HP at (877) 917-4378 anytime
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You may find additional details about the recall, in the CPSC
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http://www.cpsc.gov/cpscpub/prerel/prhtml02/02115.html

If you purchased this item as a gift for someone, please notify the
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We regret any inconvenience this may cause, although we trust that you
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From cstock@ee.net  Mon Mar 11 21:20:55 2002
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From: "Julie & Christian Stock" <cstock@ee.net>
To: <ty93ler@aol.com>, <adamsd4@columbus.rr.com>, <cinvaughan@aol.com>,
   <cstock@ee.net>, <finneran.1@osu.edu>, <jbirch@columbus.rr.com>,
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Subject: Northwest Kiwanis Soccer - Team 7 - Spring 2002
Date: Mon, 11 Mar 2002 21:15:59 -0500
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This is a multi-part message in MIME format.

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Dear soccer parents and players,
 
The spring 2002 soccer season is here!
 
I would be grateful if you could let me know my return message if your
son will be playing and this will also enable me to make sure that all
the players on my roster have been contacted.
 
We will continue to practice and play our games at Lane Road Park.
Since we are playing on different fields, we will always meet in the
parking lot near the large shelter house and tennis courts.  
 
We will practice on Wednesday evenings at 5:30 p.m. and on Saturday
mornings at 9:00 a.m.  Please note that for the first few Wednesday
practices you might want to stay around or come early as it is likely
that we will not play the entire hour.  The first practice will be this
coming Saturday, March 16, 2002.  I will have a Snack/Drink List on
Saturday and would be grateful if you could sign up on the schedule.
Given the fact that we only have 6 games, two families might want to
cover a single game for snacks and drinks.
 
In the event we need to cancel a practice or game, I will send an e-mail
to everybody therefore make sure that I have an address that you can
access during the weekend.  I may not cancel a practice until an hour
before practice, depending upon weather conditions.  Games will usually
be cancelled on Sunday morning before noon.   If you do not receive a
cancellation for a Sunday game before 12:00 noon, please assume the game
will be played.
 
Schedule - Spring 2002 - Team 7
 
APR 14          3:30             7v11             Field 1 (South of
Parking lot)
 
APR 21          3:30             7v12             Field 1
 
APR 28          3:30             3v7              Field 1
 
May 5           12:45            4v7              Field 1
 
May 12         12:45            7v8              Northwest Field (North
of parking lot and tennis court)
 
May 19         2:00             5v7              Field 1
 
 
Map
 
See Attachment.
 
Go Wickliffe Wolves!
 
Christian Stock
 

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<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;
font-family:Tahoma;mso-bidi-font-family:Arial'>Dear soccer parents and =
players,</span></font><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
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<p class=3DMsoNormal><font size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;
font-family:Tahoma;mso-bidi-font-family:Arial'>The spring 2002 soccer =
season is
here!<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;
font-family:Tahoma;mso-bidi-font-family:Arial'><o:p>&nbsp;</o:p></span></=
font></p>

<p class=3DMsoNormal><font size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;
font-family:Tahoma;mso-bidi-font-family:Arial'>I would be grateful if =
you could
let me know my return message if your son will be playing and this will =
also
enable me to make sure that all the players on my roster have been =
contacted.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;
font-family:Tahoma;mso-bidi-font-family:Arial'><o:p>&nbsp;</o:p></span></=
font></p>

<p class=3DMsoNormal><font size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;
font-family:Tahoma;mso-bidi-font-family:"Times New Roman"'>We will =
continue to
practice and play our games at =
</span></font><st1:place><st1:PlaceName><font
  size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;
  mso-bidi-font-family:"Times New =
Roman"'>Lane</span></font></st1:PlaceName><font
 size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;
 mso-bidi-font-family:"Times New Roman"'> =
</span></font><st1:PlaceName><font
  size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;
  mso-bidi-font-family:"Times New =
Roman"'>Road</span></font></st1:PlaceName><font
 size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;
 mso-bidi-font-family:"Times New Roman"'> =
</span></font><st1:PlaceType><font
  size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;
  mso-bidi-font-family:"Times New =
Roman"'>Park</span></font></st1:PlaceType></st1:place><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Times New Roman"'>.<span style=3D'mso-spacerun:yes'>&nbsp; </span>Since =
we are
playing on different fields, <u>we will always meet in the parking lot =
near the
large shelter house and tennis courts</u>.<span =
style=3D'mso-spacerun:yes'>&nbsp;
</span><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;
font-family:Tahoma;mso-bidi-font-family:"Times New =
Roman"'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;
font-family:Tahoma;mso-bidi-font-family:"Times New Roman"'>We will =
practice on
Wednesday evenings at </span></font><st1:time Hour=3D"17" =
Minute=3D"30"><font
 size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;
 mso-bidi-font-family:"Times New Roman"'>5:30 =
p.m.</span></font></st1:time><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Times New Roman"'> and on Saturday mornings at </span></font><st1:time =
Hour=3D"9"
Minute=3D"0"><font size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:
 Tahoma;mso-bidi-font-family:"Times New Roman"'>9:00 =
a.m.</span></font></st1:time><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Times New Roman"'><span style=3D'mso-spacerun:yes'>&nbsp; </span>Please =
note
that for the first few Wednesday practices you might want to stay around =
or
come early as it is likely that we will not play the entire hour.<span
style=3D'mso-spacerun:yes'>&nbsp; </span><u>The first practice will be =
this
coming </u></span></font><st1:date Month=3D"3" Day=3D"16" =
Year=3D"2002"><u><font
 size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;
 mso-bidi-font-family:"Times New Roman"'>Saturday, March 16, =
2002</span></font></u></st1:date><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Times New Roman"'>.<span style=3D'mso-spacerun:yes'>&nbsp; </span>I =
will have a
Snack/Drink List on Saturday and would be grateful if you could sign up =
on the
schedule. <span style=3D'mso-spacerun:yes'>&nbsp;</span>Given the fact =
that we
only have 6 games, two families might want to cover a single game for =
snacks
and drinks.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;
font-family:Tahoma;mso-bidi-font-family:"Times New =
Roman"'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'>In the event we need to cancel a practice or game, I will =
send
an e-mail to everybody therefore make sure that I have an address that =
you can
access during the weekend.<span style=3D'mso-spacerun:yes'>&nbsp; =
</span>I may
not cancel a practice until an hour before practice, depending upon =
weather
conditions.<span style=3D'mso-spacerun:yes'>&nbsp; </span>Games will =
usually be
cancelled on Sunday morning before </span></font><st1:time Hour=3D"12" =
Minute=3D"0"><font
 size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;
 mso-bidi-font-family:"Courier New"'>noon</span></font></st1:time><font =
size=3D2
face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'>.<span style=3D'mso-spacerun:yes'>&nbsp;&nbsp; </span>If =
you do
not receive a cancellation for a Sunday game before =
</span></font><st1:time
Hour=3D"12" Minute=3D"0"><font size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;
 font-family:Tahoma;mso-bidi-font-family:"Courier =
New"'>12:00</span></font></st1:time><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'> </span></font><st1:time Hour=3D"12" Minute=3D"0"><font =
size=3D2
 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
 "Courier New"'>noon</span></font></st1:time><font size=3D2 =
face=3DTahoma><span
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:"Courie=
r New"'>,
please assume the game will be played.<o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><b
style=3D'mso-bidi-font-weight:normal'><u><font size=3D2 =
face=3DTahoma><span
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:"Courie=
r New";
font-weight:bold;mso-bidi-font-weight:normal'>Schedule &#8211; Spring =
2002 &#8211;
Team 7<o:p></o:p></span></font></u></b></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><b
style=3D'mso-bidi-font-weight:normal'><u><font size=3D2 =
face=3DTahoma><span
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:"Courie=
r New";
font-weight:bold;mso-bidi-font-weight:normal'><o:p><span =
style=3D'text-decoration:
 none'>&nbsp;</span></o:p></span></font></u></b></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'>APR 14<span =
style=3D'mso-tab-count:1'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp; </span></span></font><st1:time
Hour=3D"15" Minute=3D"30"><font size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;
 font-family:Tahoma;mso-bidi-font-family:"Courier =
New"'>3:30</span></font></st1:time><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'><span =
style=3D'mso-tab-count:2'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp; </span>7v11<span
style=3D'mso-tab-count:2'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp; </span>Field
1 (South of Parking lot)<o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'>APR 21<span =
style=3D'mso-tab-count:1'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp; </span></span></font><st1:time
Hour=3D"15" Minute=3D"30"><font size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;
 font-family:Tahoma;mso-bidi-font-family:"Courier =
New"'>3:30</span></font></st1:time><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'><span =
style=3D'mso-tab-count:2'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp; </span>7v12<span
style=3D'mso-tab-count:2'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp; </span>Field
1<o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'>APR 28<span =
style=3D'mso-tab-count:1'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp; </span></span></font><st1:time
Hour=3D"15" Minute=3D"30"><font size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;
 font-family:Tahoma;mso-bidi-font-family:"Courier =
New"'>3:30</span></font></st1:time><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'><span =
style=3D'mso-tab-count:2'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp; </span>3v7<span
style=3D'mso-tab-count:2'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Field
1<o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'>May 5<span =
style=3D'mso-tab-count:2'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp; </span></span></font><st1:time
Hour=3D"12" Minute=3D"45"><font size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;
 font-family:Tahoma;mso-bidi-font-family:"Courier =
New"'>12:45</span></font></st1:time><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'><span =
style=3D'mso-tab-count:2'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp; </span>4v7<span
style=3D'mso-tab-count:2'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Field
1<o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'>May 12<span =
style=3D'mso-tab-count:1'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
; </span></span></font><st1:time
Hour=3D"12" Minute=3D"45"><font size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;
 font-family:Tahoma;mso-bidi-font-family:"Courier =
New"'>12:45</span></font></st1:time><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'><span =
style=3D'mso-tab-count:2'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp; </span>7v8<span
style=3D'mso-tab-count:2'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Northwest
Field (North of parking lot and tennis =
court)<o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'>May 19<span =
style=3D'mso-tab-count:1'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
; </span></span></font><st1:time
Hour=3D"14" Minute=3D"0"><font size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;
 font-family:Tahoma;mso-bidi-font-family:"Courier =
New"'>2:00</span></font></st1:time><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'><span =
style=3D'mso-tab-count:2'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp; </span>5v7<span
style=3D'mso-tab-count:2'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Field
1<o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><b
style=3D'mso-bidi-font-weight:normal'><u><font size=3D2 =
face=3DTahoma><span
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:"Courie=
r New";
font-weight:bold;mso-bidi-font-weight:normal'>Map<o:p></o:p></span></font=
></u></b></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'>See Attachment.<o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;
font-family:Tahoma;mso-bidi-font-family:Arial'>Go =
</span></font><st1:City><st1:place><font
  size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;
  =
mso-bidi-font-family:Arial'>Wickliffe</span></font></st1:place></st1:City=
><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
Arial'> Wolves!</span></font><font size=3D2 face=3DTahoma><span =
style=3D'font-size:
11.0pt;font-family:Tahoma;mso-bidi-font-family:"Times New =
Roman"'><o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:11.0pt;font-family:Tahoma;mso-bidi-font-family:
"Courier New"'>Christian Stock<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

</div>

</body>

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From owner-chi-web@ACM.ORG  Tue Mar 12 19:03:51 2002
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Thread-Topic: Simple vs. Advanced Interface for searching a library catalog
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In July 2000, Andrew McNaughton asked for pointers on designing a thesaurus-based search interface. (Item #00420 http://www.acm.org/archives/wa.cgi?A2=ind0007D&L=chi-web&P=R2014.  I have a related question and would like to get your opinions on an idea I have.

We have a web-based library catalog.  Like most library catalogs it allows searching by Author, Subject (using a controlled vocabulary), Title, and other standard descriptions of bibliographic data.

We recently changed the default search screen for our catalog from "Advanced", i.e., a fielded search, to a "Simple" or basic search.  The argument was that most users are now familiar with the web and are used to seeing the word 'Search'  followed by a single search box.

We've had some complaints about the change, but despite this being a heavily used product, for the most part I don't think users commented one way or the other on either method.  The catalog is searchable by the public if anyone cares to take a look at it:  http://jolis.worldbankimflib.org/uhtbin/webcat/   

Here's my idea: People have become familiar with searching unstructured data with the single search box; but for structured data, e.g., a database or library catalog, they might be more at home with a fielded search -- a search screen that allows them to search by Title, Subject, Author; insert Boolean operators, and limit by date.

Does anyone know of any studies of this?  Or have any thoughts on it?

If you'd like to reply to me directly I will summarize the replies for the list.

Thanks.
Janet Kubalak

Joint Bank-Fund Library
Washington, DC  20431
Tel: (202) 623-6402
Fax: (202) 623-6128
E-mail: jkubalak@imf.org

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From perlman@turing.acm.org  Mon Mar 18 15:36:50 2002
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Date: Mon, 18 Mar 2002 15:36:39 -0500 (EST)
From: Gary PERLMAN <perlman@turing.acm.org>
To: <cheryl.rodriguez@isiresearchsoft.com>
cc: <director@hcibib.org>
Subject: exporting HCI Bibliography records
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Dear Cheryl,

I've heard this request before:
	http://www.hcibib.org/faq.html#Data-3

The raw data in the HCI Bibliography is a variation on UNIX refer.
It would not be too hard to change that to an export format
that your programs could accept, but there are several practical
obstacles:
 * the HCI Bibliography project has no income to hire staff to do it
 * I think I am too busy for the next few months to do it myself
 * the metadata for some types of records (e.g., Internet resources)
   is not well controlled and may not import nicely

If you sent me a copy one of your programs to work on this,
I could install it, but I fear that I would not find the time
to work on it.

Thinking a little about what users might want to do,
users are free to download any or all the records in the database,
so it might make sense to let them download whole conferences
or whole journal volumes.  I think that would be the easiest
way for me to add the options to overviews like:
	http://www.hcibib.org/journal.html
	http://www.hcibib.org/confer.html
or for lists like:
	http://www.hcibib.org/pubdates.html
	http://www.hcibib.org/listdir.cgi
So I could add an export link to each item in a list like:
	http://www.hcibib.org/listdir.cgi
And then send out the appropriate HTTP header and data.
That I could do in a few hours.  Integrating it into
search results would be much harder, and frankly, users
of your products would have a much nicer search interface
than what is provided by the glimpse search engine used
by the HCI Bibliography.

Gary Perlman, Director, HCI Bibliography Project
PO Box 20187, Columbus, OH 43220 USA
mailto:director@hcibib.org  http://hcibib.org/

> I represent Reference Manager, ProCite and Endnote customers who are
> requesting that we create a filter for your data so they can import it
> into their referencing software.  The data would need to be formatted in
> a tagged text output format.  We also offer a mime type direct export
> solution for this type of data.
>
> Please contact me at your earliest convenience to see if we can come up
> with a solution for our mutual users.
>
> Cheryl Rodriguez, Content Development ISI ResearchSoft

From perlman@turing.acm.org  Mon Mar 18 22:24:51 2002
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Date: Mon, 18 Mar 2002 22:24:50 -0500 (EST)
From: Gary PERLMAN <perlman@turing.acm.org>
To: <keith@instone.org>
Subject: greetings and a request for ideas
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Hi Keith,

Hope things are going well with you and your family and job.
I have some questions about your job situation.

Please treat the following as confidential.

My wife may be offered and take a job in Montreal.
If that happens, I'd like to explore continuing to
work for OCLC, but live in Montreal.

I've already sent a note to Tom Erickson, whom
you may know.  Tom and I were roommates and in
the same lab at UCSD.  Do you know him?
He lives in Minneapolis, where his wife is a professor
at UM, and he has worked remotely with Apple in California
and now works with IBM in New York. As the person most familiar
with remote employment, I have asked for his advice,
but I'd also like yours.

How did you approach IBM with the idea of working remotely?

What is your work schedule like?  Day to day?  Travel?

What works well.  What does not?

Any thoughts/advice would be welcome.

Hope to see you at CHi...

Gary

From snowfall@acm.org  Tue Mar 19 08:49:48 2002
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Date: Tue, 19 Mar 2002 07:52:07 -0600
To: Gary PERLMAN <perlman@turing.acm.org>
From: Tom Erickson <snowfall@acm.org>
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Hi Gary!

Nice to hear from you! (And *very* cute kids)  And yes, I will, of 
course, be at CHI--it will be great to see you!

Yes, Katie's book got a good review in the big library journal, which 
I guess is what drives the buy/no buy decision -- this is good as it 
weighs in at $80; the paperback will hopefully have a more accessible 
price.

I'm in a bit of a rush this morning, but I'm going to give you brief 
answers right now, and then we can chat about anything you'd like 
more depth  on.

So, things that make telecommuting work.
1.  An Existing Personal Network of People.
It is a big help to telecommute at place where you have been 
co-present for a long time. That way you already have a network of 
organization contacts in place: it is much easier to maintain them 
when remote, than to create them from scratch.

2. Trust and Support from Management.
Your management chain has to support the idea of telecommuting. This 
is more than just believing that you will do your work when they 
aren't watching--I have encountered managers (not mine) who just have 
something against telecommuting, and somehow don't believe it works, 
even though I have nearly ten years of documentable success doing it. 
Even with management support, it can be helpful to do things like 
make sure you generate visible work products, and to produce status 
reportsto help make it clear that you are 'really working.' For 
example, I produce short 'working papers' of design ideas that range 
in length from 3-6 pages, and are first drafts -- if I were on site, 
I probably would have just talked with people about them; but now I 
produce them and carry them around in a large notebook when I visit. 
Or, another example is that I keep status reports, listing the main 
things I've accomplished in a month; at the moment no one cares and I 
keep them as a sanity maintenance device (for those, oh my god, I 
haven't gotten anything done this month moments) -- Don Norman (who 
was my first remote manager) used to like them, not because he 
doubted that I was doing work, but because they gave him a concrete 
list of things to keep in mind that he could mention in meetings or 
if other managers asked him if the telecommuting was really working.

3. Trust and Support from Colleagues.
  It is also important that your co-workers support you. There are two 
issues here. One is that in almost any job there are certain things 
(e.g. participating in firedrills, doing last minute demos, showing 
visitors around) that one can't do remotely, and that your colleagues 
will now pick up the slack on; ideally, they should agree to this -- 
it may help if you can point to things that can be done remotely that 
can take some of the load off them (e.g. writing things). The second 
issue is that in the long run, if not the short, your colleagues (and 
manager too) have to be willing to help make you 'visible' to the 
organziation when you are not there. I.E. Ideally, your contributions 
are explicitly acknowledged when, say, the group is giving a 
presentation for which you are not present.

4.  Regular Site Visits.
I have always made regular site visits -- it was one week a month at 
apple, and (normally) 2 3-day visits a month at IBM. Regardless of 
the frequency, site visits are important because the keep you 
visible, and allow you to keep in touch with those people with whom 
you are NOT closely collaborating. I think that maintaining the 
looser connections is quite important. I also think it helps to have 
a regular schedule of visiting -- this can often structure work: you 
visit, do lots of face-to-face meetings, launch collaborations (or 
touch base on existing ones), and then develop an agenda of work 
(including remote meetings) that you can carry our remotely.

5. Making the Financial Case.
It is often thought that telecommuting is more expensive. I'm not 
sure that this is true, but telecommuting does tend to draw from more 
'sensitive' or 'visible' budget categories. The key one is travel, 
but it might also include things like telecommunication costs, and 
office expenses. My strategy here is to find out what the 
organization's accounting cost of providing you with an office and 
other on-site support (usually at least 25K on the books), and make 
the point that regular travel, estimated telecomm and other home 
office expenses, will generally come out to be less. (For me (at IBM 
and at Apple) the organization paid airfare, hotel and rental car 
(but not meals) for my regular visits.)

OK, I think those are the basics. Let me know of any questions, and 
best of luck on making this work out.

--Tom


>Hi Tom,
>
>I hope things are going well for you.  Things are busy here.
>Here are some pictures of the kids:
>	http://photos.yahoo.com/garyperlman
>
>I hope to see you at CHI 2002, maybe even see where you live!
>Phil Mercurio told me he won't make it because he does not
>want to be away from his daughter.  I can understand that.
>
>I have yet to read "The Chicago Tribune Tower competition"
>but intend to, some day.  It seems to be in a lot of
>libraries (over 250 OCLC libraries) and it even has
>a pile of extra content at amazon.com.
>
>I have some questions for you.  Please keep all this confidential.
>
>Caroline should be promoted to full professor this year,
>and she just had her first Psych Review paper accepted.
>Despite this success, she has not been happy at OSU
>because of a lack of colleagues and department politics.
>So she's on the job market and things look like they are
>moving along with that and she may get an offer soon.
>Assuming that she does, I need to find a job.  Or do I?
>
>I'm going to inform my management of Caroline's situation
>soon -- maybe this week -- and bring up the possibility that
>I could continue to work for OCLC, but remotely.  You've been
>doing this for years, first for Apple and now for IBM.
>Can you describe what makes it work for you (besides that
>you are working on a topic that makes your remote location
>a constraint to study)?  What is your day to day schedule like?
>
>I want to continue work at OCLC for all the right reasons,
>but I am also motivated my the economics of the possibilities.
>It looks like Caroline will get an offer from McGill,
>less than half a mile from my mother's apartment, and salaries
>in Canada -- including Montreal -- are lower than the U.S.
>I don't think Canadian salaries come close to my income, and
>that's before the Canadian weak dollar and high taxes are counted.
>Also, I don't know the job situation in Montreal, so it
>would be nice to go there without changing jobs.
>And from OCLC's point of view, I am highly valued,
>so they would be motivated to make it work.
>
>So if you have any advice about how to propose, set up,
>and maintain a remote job, I'd love to hear about it.
>
>Gary

-- 
------------------------------------------
Tom Erickson
IBM T.J. Watson Research Center
Email: snowfall@acm.org (preferred); snowfall@us.ibm.com(IBM confidential)
http://www.pliant.org/personal/Tom_Erickson





From snowfall@acm.org  Wed Mar 20 22:44:24 2002
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Date: Wed, 20 Mar 2002 21:47:13 -0600
To: Gary PERLMAN <perlman@turing.acm.org>
From: Tom Erickson <snowfall@acm.org>
Subject: Re: greetings and request for info
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Hi Gary,

Well, it sounds as though you are in excellent shape as far as making 
the case for telecommuting.

The one response I'd make is:
At 7:35 PM -0500 3/20/02, Gary PERLMAN wrote:
>Still, there is some
>need for face time, and there would be some tradeoffs there.
>My observable productivity might go up, but the benefits of
>having me around to chat would go down.
If your co-workers/management has as a practice the use of some sort 
of instant messaging or chat technology, that can enable quite a lot 
of the casual, oh-by-the-way communication one typically gets in 
collocated situations. If you don't currently do that, you might want 
to experiment with it among your closest collaborators -- it makes a 
huge difference for me.

Good luck tomorrow! They will probably be at least as dismayed by the 
prospects of you going away as you are.

--Tom



>Hi Tom,
>
>Thanks for your answers.  That's a lot of useful information.
>As an inventory, it's good for my stress reduction.
>
>On Tue, 19 Mar 2002, Tom Erickson wrote:
>
>>  Hi Gary!
>>
>>  Nice to hear from you! (And *very* cute kids)  And yes, I will, of
>>  course, be at CHI--it will be great to see you!
>>
>>  Yes, Katie's book got a good review in the big library journal, which
>>  I guess is what drives the buy/no buy decision -- this is good as it
>>  weighs in at $80; the paperback will hopefully have a more accessible
>>  price.
>>
>>  I'm in a bit of a rush this morning, but I'm going to give you brief
>>  answers right now, and then we can chat about anything you'd like
>>  more depth  on.
>>
>>  So, things that make telecommuting work.
>>  1.  An Existing Personal Network of People.
>>  It is a big help to telecommute at place where you have been
>>  co-present for a long time. That way you already have a network of
>>  organization contacts in place: it is much easier to maintain them
>>  when remote, than to create them from scratch.
>
>I am well networked in a lot of different areas. One thing that
>helped me a lot was that OCLC sent 70 of us to OSU for a mini-MBA,
>and it was very good for networking.
>
>>  2. Trust and Support from Management.
>>  Your management chain has to support the idea of telecommuting. This
>>  is more than just believing that you will do your work when they
>>  aren't watching--I have encountered managers (not mine) who just have
>>  something against telecommuting, and somehow don't believe it works,
>>  even though I have nearly ten years of documentable success doing it.
>>  Even with management support, it can be helpful to do things like
>>  make sure you generate visible work products, and to produce status
>>  reportsto help make it clear that you are 'really working.' For
>>  example, I produce short 'working papers' of design ideas that range
>>  in length from 3-6 pages, and are first drafts -- if I were on site,
>>  I probably would have just talked with people about them; but now I
>>  produce them and carry them around in a large notebook when I visit.
>>  Or, another example is that I keep status reports, listing the main
>>  things I've accomplished in a month; at the moment no one cares and I
>>  keep them as a sanity maintenance device (for those, oh my god, I
>>  haven't gotten anything done this month moments) -- Don Norman (who
>>  was my first remote manager) used to like them, not because he
>>  doubted that I was doing work, but because they gave him a concrete
>>  list of things to keep in mind that he could mention in meetings or
>>  if other managers asked him if the telecommuting was really working.
>
>My work is very visible.  My quantity and quality are legendary.
>We actually file monthly reports which help me and others track
>things, especially in a development organization.
>>
>>  3. Trust and Support from Colleagues.
>>    It is also important that your co-workers support you. There are two
>>  issues here. One is that in almost any job there are certain things
>>  (e.g. participating in firedrills, doing last minute demos, showing
>>  visitors around) that one can't do remotely, and that your colleagues
>  > will now pick up the slack on; ideally, they should agree to this --
>>  it may help if you can point to things that can be done remotely that
>>  can take some of the load off them (e.g. writing things). The second
>>  issue is that in the long run, if not the short, your colleagues (and
>>  manager too) have to be willing to help make you 'visible' to the
>>  organziation when you are not there. I.E. Ideally, your contributions
>>  are explicitly acknowledged when, say, the group is giving a
>>  presentation for which you are not present.
>
>A lot of those firedrills for me are when we have functional bugs
>in our systems.  More often than not, I work on these from home.
>We don't do a lot of live demos, but there are a lot of "look
>at this URL for a demo."  And maybe because I've been very
>productive, people don't usually depend on me for things
>they could assign to someone else.  I think they'd rather
>that I work on higher risk projects.  Still, there is some
>need for face time, and there would be some tradeoffs there.
>My observable productivity might go up, but the benefits of
>having me around to chat would go down.
>
>>  4.  Regular Site Visits.
>>  I have always made regular site visits -- it was one week a month at
>>  apple, and (normally) 2 3-day visits a month at IBM. Regardless of
>>  the frequency, site visits are important because the keep you
>>  visible, and allow you to keep in touch with those people with whom
>>  you are NOT closely collaborating. I think that maintaining the
>>  looser connections is quite important. I also think it helps to have
>>  a regular schedule of visiting -- this can often structure work: you
>>  visit, do lots of face-to-face meetings, launch collaborations (or
>>  touch base on existing ones), and then develop an agenda of work
>>  (including remote meetings) that you can carry our remotely.
>
>This sounds reasonable, although with kids, it's harder to
>arrange travel.
>
>>  5. Making the Financial Case.
>>  It is often thought that telecommuting is more expensive. I'm not
>>  sure that this is true, but telecommuting does tend to draw from more
>>  'sensitive' or 'visible' budget categories. The key one is travel,
>>  but it might also include things like telecommunication costs, and
>>  office expenses. My strategy here is to find out what the
>>  organization's accounting cost of providing you with an office and
>>  other on-site support (usually at least 25K on the books), and make
>>  the point that regular travel, estimated telecomm and other home
>>  office expenses, will generally come out to be less. (For me (at IBM
>>  and at Apple) the organization paid airfare, hotel and rental car
>>  (but not meals) for my regular visits.)
>
>These are good points.  At least it gets me started on the arguments.
>
>>  OK, I think those are the basics. Let me know of any questions, and
>>  best of luck on making this work out.
>
>My management is very good at making things work, so I am hopeful.
>Still, I am not sleeping well.  Tomorrow, I bring up the topic.
>Caroline does not have an offer yet, but I think it would be better
>to bring it up before I need a decision with time pressure.
>
>Thanks a lot.
>
>See you at CHI.
>
>Gary
>
>>  --Tom
>>
>>
>>  >Hi Tom,
>>  >
>>  >I hope things are going well for you.  Things are busy here.
>>  >Here are some pictures of the kids:
>>  >	http://photos.yahoo.com/garyperlman
>>  >
>>  >I hope to see you at CHI 2002, maybe even see where you live!
>>  >Phil Mercurio told me he won't make it because he does not
>>  >want to be away from his daughter.  I can understand that.
>>  >
>>  >I have yet to read "The Chicago Tribune Tower competition"
>>  >but intend to, some day.  It seems to be in a lot of
>>  >libraries (over 250 OCLC libraries) and it even has
>>  >a pile of extra content at amazon.com.
>>  >
>>  >I have some questions for you.  Please keep all this confidential.
>>  >
>>  >Caroline should be promoted to full professor this year,
>>  >and she just had her first Psych Review paper accepted.
>>  >Despite this success, she has not been happy at OSU
>>  >because of a lack of colleagues and department politics.
>>  >So she's on the job market and things look like they are
>  > >moving along with that and she may get an offer soon.
>>  >Assuming that she does, I need to find a job.  Or do I?
>>  >
>>  >I'm going to inform my management of Caroline's situation
>>  >soon -- maybe this week -- and bring up the possibility that
>>  >I could continue to work for OCLC, but remotely.  You've been
>>  >doing this for years, first for Apple and now for IBM.
>>  >Can you describe what makes it work for you (besides that
>>  >you are working on a topic that makes your remote location
>>  >a constraint to study)?  What is your day to day schedule like?
>>  >
>>  >I want to continue work at OCLC for all the right reasons,
>>  >but I am also motivated my the economics of the possibilities.
>>  >It looks like Caroline will get an offer from McGill,
>  > >less than half a mile from my mother's apartment, and salaries
>>  >in Canada -- including Montreal -- are lower than the U.S.
>>  >I don't think Canadian salaries come close to my income, and
>>  >that's before the Canadian weak dollar and high taxes are counted.
>>  >Also, I don't know the job situation in Montreal, so it
>>  >would be nice to go there without changing jobs.
>>  >And from OCLC's point of view, I am highly valued,
>>  >so they would be motivated to make it work.
>>  >
>>  >So if you have any advice about how to propose, set up,
>>  >and maintain a remote job, I'd love to hear about it.
>>  >
>>  >Gary
>>
>>

-- 
------------------------------------------
Tom Erickson
IBM T.J. Watson Research Center
Email: snowfall@acm.org (preferred); snowfall@us.ibm.com(IBM confidential)
http://www.pliant.org/personal/Tom_Erickson





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WagarAlumni.com
          =20
                        Hi Wagar grad!

                        Did you know that WagarAlumni.com now has over =
700 registered alumni?


                        That means you now have an even better chance of =
finding an old friend. There are interesting biographies to read, and =
much more.=20

                        You can:

                          a.. Read messages on the Wagar Alumni message =
board. =20
                          b.. Search the site for a name or any keyword. =

                          c.. View old photos.=20
                          d.. Update your bio or e-mail address.
                        As always, the service is free. Visit us right =
now!

                        http://www.WagarAlumni.com


                        Sincerely,
                        Darryl Levine
                        Host, WagarAlumni.com


                      =20
                =20
          =20
          =20
    =20


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<TABLE width=3D500 bgColor=3D#ffffff>
  <TBODY>
  <TR>
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border=3D0>
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          <TD><IMG height=3D99 alt=3DWagarAlumni.com=20
            src=3D"http://www.wagaralumni.com/images/fd_banner_b.gif"=20
        width=3D425></TD></TR></TBODY></TABLE>
      <TABLE cellSpacing=3D0 cellPadding=3D0 width=3D425 align=3Dcenter =
bgColor=3D#cccc99=20
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        <TR>
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            <TABLE cellSpacing=3D0 cellPadding=3D0 width=3D421 =
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                      <TD vAlign=3Dtop align=3Dleft width=3D"99%">
                        <P><B><FONT face=3D"Arial, Helvetica, =
sans-serif"=20
                        size=3D2>Hi Wagar grad!</FONT></B></P>
                        <P><FONT face=3D"Arial, Helvetica, sans-serif"=20
                        size=3D2><B><FONT color=3D#cc0000>Did you know =
that=20
                        WagarAlumni.com now has <U>over 700</U> =
registered=20
                        alumni?</FONT></B><BR></FONT></P>
                        <P><FONT face=3D"Arial, Helvetica, sans-serif" =
size=3D2>That=20
                        means you&nbsp;now have an even better chance=20
                        of&nbsp;finding an old friend. There are =
interesting=20
                        biographies to read, and much more. </FONT></P>
                        <P><FONT face=3D"Arial, Helvetica, sans-serif" =
size=3D2>You=20
                        can:</FONT></P>
                        <UL>
                          <LI><FONT face=3D"Arial, Helvetica, =
sans-serif"=20
                          size=3D2><STRONG>Read</STRONG> messages on the =

                          Wagar&nbsp;Alumni message board.</FONT>&nbsp;=20
                          <LI><FONT face=3D"Arial, Helvetica, =
sans-serif"=20
                          size=3D2><STRONG>Search</STRONG> the site for =
a name or=20
                          any keyword.</FONT>=20
                          <LI><FONT face=3D"Arial, Helvetica, =
sans-serif"=20
                          size=3D2><STRONG>View</STRONG> old =
photos.</FONT>=20
                          <LI><FONT size=3D2><STRONG>Update</STRONG> =
your bio or=20
                          e-mail address.</FONT></LI></UL>
                        <DIV><FONT face=3D"Arial, Helvetica, sans-serif" =
size=3D2>As=20
                        always, the service is <STRONG>free</STRONG>. =
Visit us=20
                        right now!</FONT></DIV>
                        <DIV><FONT size=3D2></FONT>&nbsp;</DIV>
                        <DIV><FONT size=3D2><A=20
                        =
href=3D"http://www.WagarAlumni.com">http://www.WagarAlumni.com</A></FONT>=
</DIV>
                        <P><FONT face=3D"Arial, Helvetica, sans-serif"=20
                        size=3D2></FONT>&nbsp;</P>
                        <P><FONT face=3D"Arial, Helvetica, sans-serif"=20
                        size=3D2>Sincerely,<BR>Darryl Levine<BR>Host,=20
                        WagarAlumni.com</FONT></P>
                        <P><FONT face=3D"Arial, Helvetica, sans-serif"=20
                        =
size=3D1></FONT>&nbsp;</P></TD></TR></TBODY></TABLE></TD></TR></TBODY></T=
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From keith@instone.org  Fri Mar 22 01:51:15 2002
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Date: Fri, 22 Mar 2002 01:43:06 -0500
To: Gary PERLMAN <perlman@turing.acm.org>
From: Keith Instone <keith@instone.org>
Subject: Re: greetings and a request for ideas
Content-Type: text/plain; charset="us-ascii" ; format="flowed"
Status: RO
X-Status: A
X-Keywords:                
X-UID: 129

Sounds like a great opportunity! I hope it works out for you. Be 
happy to share my experiences, pretty much all good ones.

>I've already sent a note to Tom Erickson, whom
>you may know.  Tom and I were roommates and in
>the same lab at UCSD.  Do you know him?

I may have met him once at a SIGCHI meeting, but I do not remember.

>How did you approach IBM with the idea of working remotely?

I sent Clare-Marie Karat a note saying that I wanted to work for IBM, 
I am not willing to move from Ohio, and if she could help me find a 
place where I fit in, I'd be eternally grateful.

She asked around, found they were hiring within ibm.com, they decided 
I was worth the risk, and then had to get a dozen VPs to let them 
hire outside the company. I guess they are desperate for anyone who 
calls themselves an "information architect".

They said no travel money, so when I have to come to NYC, I might 
have to pay sometimes on my own. I got a raise to make up for it, but 
with the Manhattan salary on an Ohio budget, I can still afford to 
pay for that AND my own way to CHI.

>What is your work schedule like?  Day to day?  Travel?

8 or 9 am start, usually past 5 pm because of both managers who only 
have time then and we have some west coast people on the team. But I 
often will stop at 5 for dinner, squeeze in a half an hour here or 
there in the evening, then get an hour or tow in after the family 
goes to bed. Not required - but it is easier to "get work done" at 
night and "do meetings" during the day.

Travelled my first week to NYC to meet everyone, went back the next 
month, made a trip to Atlanta the next month, and that is about it. 
Oh yea, everyone went to IBM HQ for a meeting, so maybe 4 trips in 6 
months. Each well planned, no "get on a plane and get here right now" 
crap.

Normal day is 2 hours reading/replying email, 2 hours "getting work 
done" and 4 hours on the phone in meetings. The last few Tuesdays 
have been almost meeting-free - I usually get 50% of my work for the 
week done on that one day.

But of course the meetings are crucial to know what heads-down work 
to do. But being remote is nice because you get "quiet time" by 
default and people have to work to interrupt you.

In less than 1 in 20 meetings am I the only one on the phone, more 
like 1 in 40. Even when the other folks are all in the same building 
in NYC, they use conference calls.

Blaine (9 mos) and Rachel (5 yrs) were sick last Monday - no problem, 
people understood. Rachel was better on Tue but still sick - she 
watched TV all day and I just took 5 minute breaks between meetings 
to check on her. No one ever knew I was babysitting and working at 
the same time.

>What works well.  What does not?

My team now is spread across the USA, from California to Ohio, Fla 
and NY. Makes us all equal, being here is no disadvantage.

Communication is tough - really have to work hard to stay in touch 
with people. It is easy to forget about someone and totally lose 
touch, harder when in the same physical space.

Our internal "sametime" (aol like chat) is awesome messages when even 
the phone is too much overhead. I can put out small fires while doing 
3 others things.

Long boring meetings are great because I can get a ton of other work 
done. Just chime in to the call every once in a while but read email 
or do other things for the most part.

Groups of 4 or fewer are good - over 5 and you cannot get much done 
on a conference call. I prefer 1 on 1 phone calls, would rather do it 
twice in small groups than once with a huge one.

Being a manager with remote employees must be really really hard. As 
a "grunt" who likes being alone so I can create things, perfect for 
me. For more outgoing personality types, could get lonely.

Telecommuting is almost ASSUMED within the circles that I am working 
in @ IBM. No one bats an eye with me, or when regular employees stay 
home for the day because all of their meetings are over the phone and 
the weather looks rainy.

>Any thoughts/advice would be welcome.

Without that "I work better from home" mentality throughout the 
company, could be rough being the lone "out of towner". IBM seems 
like the perfect fit for me in this way, but I cannot think of anyone 
else who would put up with this!

Depends a ton on the type of work - I am good at listening to others, 
going off and taking it deeper, then presenting it back at them 
better than they could have done themselves - so it works for me cuz 
I work/think like a consultant all of the time.

Whew!






-- 
keith@instone.org        http://keith.instone.org/

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As the original architect behind the model described in, "Microsoft
Inductive User Interface Guidelines"
(http://msdn.microsoft.com/library/en-us/dnwindev/html/iuiguidelines.asp
), I'd like to respond to recent postings here about that article. I
would also like to ask for help in ascertaining whether a specific idea
in the model is novel or, if not, tracking down references to existing
work in that area.

I should begin by apologizing for the article's lack of citations. The
article was not intended to be a scholarly work, and much of it was
collected from internal papers and specifications that were not
originally intended for a public audience. Moreover, the article was
published on the MSDN (Microsoft Developer Network) site and directed at
Microsoft's ISV developer community as a practical how-to manual and
case study. Since many people within Microsoft and its ISV community are
not very familiar with HCI research, the article used pedagogical
language that has had the unfortunate and unintended side-effect as
being perceived by some HCI people as "smarmy". The article's tone and
failure to recognize previous research should not be interpreted as an
attempt by Microsoft to claim credit that is justifiably due elsewhere.

Having said that, I've read assertions on both CHI-WEB and SIGIA-L that
the document contains nothing new and simply restates existing research.
I'm willing to accept that some of the document's points are already
well-known to HCI researchers, but I'm not sure that this is true of the
entire document. I'm open to being convinced -- I'm simply not yet aware
of work in the particular area described below. If you are aware of
existing research or work in this area, please let me know so that: 1)
future discussions of inductive UI can recognize that research, and 2)
Microsoft can learn from other contributions of that research.

After using this UI model within Microsoft for several years, I think
its most significant contribution is its recommendation that tight
constraints around the clarity of a page title can drive an interface's
design. While the notion of task-based user interfaces has been around
for a long time, I've found that discussions of task-based interfaces
exhort designers to design screens around a task, but typically beg the
question as to what constitutes a single task. In other words, it's
unclear how much or how little can comfortably fit on a screen and still
have that screen qualify as being task based. The answer proposed by the
inductive UI model is that a single task is something that can be stated
(ideally, directly on the screen) in a single concise question or
statement in natural language. This is admittedly still a subjective
description of a task, but a definition that in practice seems to be
easy to keep in mind during ideation, easy to check during evaluation,
and ultimately has the desired effect of stimulating the production of
clearer UI.

In my opinion, the result of this model is not so much a new statement
of design principles, but rather a (new?) design process which we refer
to as inductive UI design. As part of this process, we use a simple
exercise to evaluate the clarity of page's design and obtain some
indication of its predicted usability. Team members are encouraged to
imagine themselves looking over the shoulder of a friend or colleague
who, while using the screen in question, asks for instructions. The team
member then imagines reciting to their friend or colleague the page's
proposed task statement (which will in actuality appear to the end user
as the page's title). If the statement sounds awkward, useless,
meaningless, confusing, or long-winded, then we assume the page's design
will be weak and we explore alternative titles. Often this requires us
to consider a different decomposition of the user interaction into a new
sequence of pages.

In formulating task statements as titles, we adhere to a fairly strict
set of writing guidelines, some of which are explained in the MSDN
article (requiring a verb, avoiding conjunctions, using natural
language, etc.). In our experience, these guidelines have proven
effective at eliciting from a design team more meaningful titles than
they would produce without those constraints. We look to the team's
writers, as experts in wordcraft, to formulate possible task statements
that satisfy our guidelines. We also look to the writers, as experts in
explaining things to people, to judge what a normal person is capable of
understanding. As we develop task statements we insist on consensus
among all members of the design team. We have learned through trial and
error that a failure to agree on the *exact* wording of a task statement
generally means that either all members of the group do not share the
same understanding of the task, or else we have not yet identified the
real significance to the user of the task (e.g., we are focusing on
technological details and not on consumer needs).

The idea of using natural language in an interface is not new.
Fundamentally, the inductive UI model can be viewed as a conversation
with the user, and hence a relatively more social UI of the sort
encouraged by researchers like Nass and Reeves. However, I'm not aware
of existing social UI work that includes specific recommendations for
directly mapping a conversation with a user into a sequence of pages
that follow a particular structure. To my knowledge, the use of a page
title as a litmus test for design clarity is a novel contribution of the
inductive UI model. It is this essential verifiability that makes the
inductive model useful to me as someone working on large commercial
software teams. Without such a specific recommendation, the preexisting
research in task-based or social interfaces offers (in my opinion)
insufficient practical guidance to a large team building a product.

Regarding the topic of modes -- which several people have correctly
identified as an inevitable result of this style of UI design -- I can
only refer to anecdotal evidence that users seem to accept modes when
they occur in the context of relatively infrequent operations. For
example, the Home version of Microsoft Windows XP contains a inductive
control panel called "User Accounts" that lets a person (often a parent)
create and manage the user accounts of multiple people (e.g., family
members) sharing a single computer. The page-based inductive design of
this control panel is slightly more modal than that of an earlier
dialog-based control panel (which is still visible in the Professional
version of Windows XP when the computer belongs to a network domain).
Nevertheless, users seem to accept these modes with little complaint or
even notice, perhaps because setting up or changing user accounts is
such a rare activity. The occasions when they need to perform these
tasks may be so infrequent that they may forget exactly how to perform
these tasks between occasions. It would seem they don't mind stepping
through short page sequences if each page presents a very simple
decision; they may ultimately save more time than what they might
hypothetically spend in a less modal interface that was more difficult
to apprehend. At this time I can't offer concrete data recommending how
infrequent a task must be for an inductive UI to be acceptable, but the
limited research we've done in this area suggests that even a task
performed every few weeks may be infrequent enough for the user to
benefit from this approach. When something is done more frequently
(e.g., daily), the user may learn to anticipate the next step in the
sequence and ultimately come to feel bogged down by the user interface
rather than led through it.

In my experience it is possible to design collections of inductive pages
in which the main sequence is kept very short so that users can complete
a basic operation quickly, while advanced or curious users can choose to
take advantage of links or detours to additional features ("secondary
tasks" in the MSDN article). This helps mitigate the overly plodding and
modal feeling of, say, traditional wizard-based UI.

In any event, while the inductive UI design process may not be new, its
formulation as a set of guidelines may be. Other design teams have
undoubtedly independently created similar processes for designing
interfaces. E-commerce sites like Amazon.com and Ofoto.com present
interfaces that guide the user through complex operations (e.g.,
ordering something) with sequences of pages that have clear titles often
phrased as sentences in natural language. Surely the teams creating
these products employ a set of principles similar to those mentioned
here and in the MSDN article. Nevertheless, at this point I am unaware
of any group that has formulated these principles into a coherent model
for UI design, and specifically I am unaware of work that has focused so
much on the precise statement of a task as a title. If you are aware of
such work, I'm interested in hearing about it. Please send references
directly to me; if I receive a significant number of responses, I'll
summarize and repost.

Thanks,

Jan Miksovsky
UI Architect, Microsoft Windows
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no
rights.

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From perlman@turing.acm.org  Mon Mar 25 09:00:16 2002
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Date: Mon, 25 Mar 2002 09:00:15 -0500 (EST)
From: Gary PERLMAN <perlman@turing.acm.org>
To: Costin Pribeanu <pribeanu@acm.org>
cc: Gary perlman <perlman@turing.acm.org>
Subject: Re: SAM
In-Reply-To: <3C9F20D7.B614B74B@acm.org>
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Dear Costin,

The HCI Bibliography www.hcibib.org has links on
its home page to the Mac and Windows guidelines.
While these might not be in the same list format
as the MITRE guidelines, they are good documents
that cover a lot of the same material, although
updated compared to the MITRE document.  For example,
the section on UI text:
	http://msdn.microsoft.com/library/en-us/dnwue/html/ch14d.asp
covers many of the MITRE guidelines on text, labels, etc.

Gary

On Mon, 25 Mar 2002, Costin Pribeanu wrote:

> Dear Gary Perlman,
>
> Thank you very much.
>
> > The FTP site seems to be available.
> >
> > The guidelines are over 15 years old!
>
> I know, but this is the only set available (to me) having a cvasi-complete
> guideline template. There are many links to guidelines but few of them are
> usable.
>
> Best wishes,
> Costin
>
> --
> Costin Pribeanu
> _________________________________________________________________
> National Institute for Research and Development in Informatics
> Bd. Maresal Averescu Nr.8-10, 71316 Bucuresti, Romania
> Phone: +40-1-2240736 ext. 294; +40-1-2241258; Fax: +40-1-2240539;
> Web page: http://www.ici.ro/chi-romania/pribeanu/
>
> Special Interest Group in Computer-Human Interaction
> SIGCHI Romania: http://www.ici.ro/chi-romania/
>
>
>

From gary.marcus@nyu.edu  Mon Mar 25 16:56:04 2002
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Date: Mon, 25 Mar 2002 13:58:46 -0800
From: Gary Marcus <gary.marcus@nyu.edu>
Subject: Re: calc
In-reply-to: <Pine.LNX.4.33.0203251612110.14905-100000@turing.acm.org>
To: Gary PERLMAN <perlman@turing.acm.org>
Cc: Gary Marcus <gary.marcus@nyu.edu>
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--Boundary_(ID_azFBbWHYKdBXO/4IoayeIA)
Content-type: text/plain; charset=US-ASCII; format=flowed
Content-transfer-encoding: 7BIT

I'm still stuck on calc. Playing around with malloc doesn't seem to help.

  I've now gone back to the original calc.c and calc.y. I get no errors 
compiling or linking, but the following odd behavior, showing that calc 
is having some trouble parsing a command line. It takes only the first 
digit of numbers, and translates that digit into the digits ascii value. 
Do you know which routine decodes the input string?

Thanks,
Gary


[localhost:~/stat/bin] garymarc% series 0 10 | ./calc
48 =    48
49 =    49
50 =    50
51 =    51
52 =    52
53 =    53
54 =    54
55 =    55
56 =    56
57 =    57
49 =    49

[localhost:~/stat/bin] garymarc% ./calc
calc: version 5.3 10/1/88 (Copyright 1981 Gary Perlman)
Enter expressions after the prompt 'CALC: '
Quit with ^D, get help with ?
CALC: (1+1)
(49 + 49) =     98
CALC: (2-1)
(50 - 49) =     1
CALC:

--Boundary_(ID_azFBbWHYKdBXO/4IoayeIA)
Content-type: text/enriched; charset=US-ASCII
Content-transfer-encoding: 7BIT

I'm still stuck on calc. Playing around with malloc doesn't seem to
help.


 I've now gone back to the original calc.c and calc.y. I get no errors
compiling or linking, but the following odd behavior, showing that
calc is having some trouble parsing a command line. It takes only the
first digit of numbers, and translates that digit into the digits
ascii value. Do you know which routine decodes the input string?


Thanks,

Gary



<color><param>0000,0000,FFFF</param>[localhost:~/stat/bin] garymarc%
series 0 10 | ./calc

</color>48 =    48

49 =    49

50 =    50

51 =    51

52 =    52

53 =    53

54 =    54

55 =    55

56 =    56

57 =    57

49 =    49


[<color><param>0000,0000,FFFF</param>localhost:~/stat/bin] garymarc%
./calc

</color>calc: version 5.3 10/1/88 (Copyright 1981 Gary Perlman)

Enter expressions after the prompt 'CALC: '

Quit with ^D, get help with ?

CALC: <color><param>0000,0000,FFFF</param>(1+1)</color>

(49 + 49) =     98

CALC: <color><param>0000,0000,FFFF</param>(2-1)</color>

(50 - 49) =     1

CALC: 

--Boundary_(ID_azFBbWHYKdBXO/4IoayeIA)--

From owner-chi-web@ACM.ORG  Mon Mar 25 18:09:55 2002
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In light of recent discussion on CHI-WEB about accessability, I thought
everyone would enjoy this article.

Mark Magennis argues against a text-only version of a site:
"Text-only is not accessible"
http://infocentre.frontend.com/servlet/Infocentre?access=no&page=article&rows=5&id=286


Regards,
Joshua Kaufman
http://unraveled.com/joshua/

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From robertmack@us.ibm.com  Tue Mar 26 08:35:35 2002
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Subject: Re: CHI Distinguished Service Award
To: Gary PERLMAN <perlman@turing.acm.org>
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Hi Gary

We gave the service award to Dan Olsen for his committee work (finance,
publications, instituting CHI Letters, etc.), and his efforts over the
years with UIST. You should see an announcement today. There were a lot of
good candidates including yourself. You got a lot of nominations from the
community, and it's clear that your work is appreciated by many people in
SIGCHI.

I hope you do go to CHI, but whether or not, please keep up the valuable
work with HCI Bibliography. There are lots of years to come. We're playing
catchup to some extent, and Dan has done a lot for the organization.

We do plan to create a gallery of past winners, which include yourself, and
to post it before the conference

Thanks

Bob Mack
IBM Thomas J. Watson Research Center, Hawthorne
19 Skyline Drive
Hawthorne, NY 10532
914 784-7830  (phone)
914 784-6078  (fax)


Gary PERLMAN <perlman@turing.acm.org> on 03/24/2002 11:22:42 AM

To:    Robert Mack/Watson/IBM@IBMUS
cc:    Gary perlman <perlman@turing.acm.org>
Subject:    CHI Distinguished Service Award



Hi Bob,

I am trying to decide if I am going to attend CHI this year.
I was wondering if I will be given a Distinguished Service Award.

Gary




From cp@joplin.psy.ohio-state.edu  Mon Apr  1 09:59:27 2002
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STRS is fine - they will let me either take it out
(my part plus the 50% matching plus interest) or
let me keep it there and withdraw benefits when I
reach 60, no matter where I live. 
  The bad news is that NIMH won't let me take it
with me, and they say universities don't often 
let grantees run the grant from far away...
  xoxox

From perlman@turing.acm.org  Mon Apr  1 21:26:15 2002
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From: Gary PERLMAN <perlman@turing.acm.org>
To: Gary perlman <perlman@turing.acm.org>
Subject: genfile examples
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http://hcibib.org/readings/
http://www.acm.org/~perlman/
http://sigchi.org/cdg/
http://hcibib.org/tcuid/
http://hcibib.org/sam/
http://www.acm.org/~perlman/stat/


From owner-chi-web@ACM.ORG  Wed Apr  3 12:00:37 2002
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--- forwarded from carr-l ---

--- I haven't checked it out yet ---

>The Much Anticipated Relaunch of Teoma is Now Live On the Web
>http://www.teoma.com/
>
>What's New
>Database Size (Claim 200 million pages) vs. 90-100 million prior to relaunch.
>They anticipate having the database at 500 million urls by the fall.
>
>The names of the 3 types of results have also changed:
>Web Pages...Now Labeled as "Results"
>Web Pages by Topic...Now Labeled as "Refine"
>Expert Links...Now Labeled as "Resources"
>
>Examples available stress that part of the ranking algorithm is
>based, on what Teoma terms, "Subject-Specific Popularity". This is
>determining the authority of a page based on other pages with the same
>subject and accomplished by page and link analysis. From the site,
>"Subject-Specific Popularity ranks a site based on the number of
>same-subject pages that reference it, not just general popularity, to
>determine a site's level of authority." This concept is based in large part
>on the Hub/Authority work of Raghavan, Kleinberg and others.
>An article from Scientific American (1999) written by many members of the
>CLEVER project does an excellent job of explaining and illustrating these
>ideas.  http://www.sciam.com/1999/0699issue/0699raghavan.html




Kathy

    --------------------------------------------------------------
    Tip of the Day: Use the archives to research common questions
               About CHI-WEB: http://www.sigchi.org/web/
         Vacations, holidays and other subscription changes:
             http://www.sigchi.org/web/faq.html#vacations
    --------------------------------------------------------------

From owner-buckchi-infodir@ACM.ORG  Wed Apr  3 20:55:27 2002
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hi, gary--

today i stumbled on some mail to BUCKCHI-MEMBERS@ACM.ORG which was sent to
my old aol address.  could you please update it to sbtobias@columbus.rr.com?
somehow i think i might have requested this awhile ago but there was a
problem with updates...i hope this is cleared up now, since my aol account
is going away.

    many thanks,
      --shirley

From rperkins@DesignPerspectives.com  Thu Apr  4 08:02:51 2002
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Reply-To: <rperkins@DesignPerspectives.com>
From: "Ron Perkins" <rperkins@DesignPerspectives.com>
To: "Gary PERLMAN" <perlman@TURING.ACM.ORG>
Subject: Carrie Erhlich
Date: Thu, 4 Apr 2002 08:03:19 -0500
Keywords: CHI Web 2001
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Gary,
I'm not sure but I think that you worked at Wang sometime before I did.
Carrie was my first real boss and inspiration for the field of HCI.

I don't know if you're aware but she has a terminal illness.

I wonder if you can help me with something important.

Carrie has asked to find Martha Danly.  The last place I had contact with
Martha was at PC Connection.  I think she was in Marketing.  Do you know
anyone there, I know it's a long shot.

She also was in the voice group at Wang.  If you know of any names in the
voice group that I might look up, or anyone who knows someone in that group,
I would like to talk with them.

I might start with Mike Dilts if I vaguely recall his name correctly, who
may remember some people in that group.  Do you have his email?  I think he
was at Apple and might be a baychi member.

Thanks,
Ron

PS. April 10 is Carrie's birthday


From rperkins@DesignPerspectives.com  Thu Apr  4 17:05:43 2002
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From: "Ron Perkins" <rperkins@DesignPerspectives.com>
To: "Gary PERLMAN" <perlman@turing.acm.org>
Subject: RE: Carrie Erhlich
Date: Thu, 4 Apr 2002 17:06:13 -0500
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Thanks Gary and I'm sorry be the bearer of bad news.  I was depressed the
entire day that I found out.  Still am...

You can get on a list of friends by contacting Anita Klein at
anita.klien@unh.com  she is close to Carrie and gives updates.

What to do?  Send her  a birthday card April 10
1960 Tincup Ct
Boulder, CO  80303

Send her an email
mailto:CarrieRudman@aol. com

Thanks,
Ron

Ron Perkins, Principal
http://www.DesignPerspectives.com/
Usability and Design Consulting
978.465.6083

 -----Original Message-----
From: 	Gary PERLMAN [mailto:perlman@turing.acm.org]
Sent:	Thursday, April 04, 2002 9:21 AM
To:	Ron Perkins
Subject:	Re: Carrie Erhlich

Hi Ron,

This is very depressing news.  Could you give me more
information about her status and her address info?

I don't know Martha or Mike, but I suggest you contact
Don Patterson who is the BayCHI Membership Chair.
Don has a long memory and may have old records.
	dpatterson@baychi.org
He could get you in touch with Ellen Francik,
who was BayCHI chair for years and who worked with
Carrie.

Jonathan Grudin would want to know.
	jgrudin@microsoft.com

Is there anyting I can do? I'd like to do something.

Thank you for contacting me.

Gary

On Thu, 4 Apr 2002, Ron Perkins wrote:

> Gary,
> I'm not sure but I think that you worked at Wang sometime before I did.
> Carrie was my first real boss and inspiration for the field of HCI.
>
> I don't know if you're aware but she has a terminal illness.
>
> I wonder if you can help me with something important.
>
> Carrie has asked to find Martha Danly.  The last place I had contact with
> Martha was at PC Connection.  I think she was in Marketing.  Do you know
> anyone there, I know it's a long shot.
>
> She also was in the voice group at Wang.  If you know of any names in the
> voice group that I might look up, or anyone who knows someone in that
group,
> I would like to talk with them.
>
> I might start with Mike Dilts if I vaguely recall his name correctly, who
> may remember some people in that group.  Do you have his email?  I think
he
> was at Apple and might be a baychi member.
>
> Thanks,
> Ron
>
> PS. April 10 is Carrie's birthday
>
>

From pane+@cs.cmu.edu  Wed Apr 10 18:56:57 2002
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Hi Gary,

I am now writing my thesis, and would like to mention the new search 
interface we created for the HCI Bibliography. Do you have any 
interesting high-level facts about it, such as:
* positive or negative comments from users
* qualitative or quantitative data about error rates on old vs. new
* qualitative or quantitative data about customer support problems 
with old vs. new
* usage patterns, such as the most frequent kinds of queries

Someday I would love to do a more formal analysis and submit a paper.

Any help appreciated...

Thanks,
John

From pane+@cs.cmu.edu  Wed Apr 10 20:11:13 2002
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Date: Wed, 10 Apr 2002 20:12:00 -0400
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On 4/10/02, Gary PERLMAN wrote:
>customer support? I don't think so.

I meant, "people emailing you because they're having trouble."


>I'll see what I can get easily.  When do you want it?

Great, thanks! I would need it within the next two weeks, in order to 
get it into the thesis. Sorry for not asking sooner. Whatever you can 
easily glean would be great.

Thanks,
John

From Perljan@aol.com  Thu Apr 11 14:13:03 2002
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From: Perljan@aol.com
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Date: Thu, 11 Apr 2002 14:12:40 EDT
Subject: Fwd: THE THERMODYNAMICS OF HELL
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--part1_84.268393fa.29e72c18_boundary
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Subject: THE THERMODYNAMICS OF HELL

The following is an actual question given on a University of Washington
chemistry mid-term exam. The answer by one student was so "profound" that
the professor shared it with colleagues, via the Internet, which is, of
course, why we now have the pleasure of enjoying it as well.


***Bonus Question:

Is Hell exothermic (gives off heat) or endothermic (absorbs heat)?

Most of the students wrote proofs of their beliefs using Boyle's Law, (gas
cools off when it expands and heats up when it is compressed) or some
variant, but fell short in producing a demonstration argument.

One student, however, wrote the following:

"First, we need to know how the mass of Hell is changing in time. So we
need to know the rate that souls are moving into Hell and the rate they are
leaving. I think that we can safely assume that once a soul gets to Hell,
it will not leave. Therefore, no souls are leaving. As for how many souls
are entering Hell, lets look at the different religions that exist in the
world. today. Most of these religions state that if you are not a member of
their religion, you will go to Hell. Since there are more than one of these
religions and since people do not belong to more than one religion, we can
project that all souls go to Hell. With birth and death rates as they are,
we can expect the number of souls in Hell to increase exponentially.

Now, we look at the rate of change of the volume in Hell because Boyle's
Law states that in order for the temperature and pressure in Hell to stay
the same, the volume of Hell has to expand proportionately as souls are
added. This gives two possibilities:

1. If Hell is expanding at a slower rate than the rate at which souls enter
Hell, then the temperature and pressure in Hell will increase until all
Hell breaks loose.

2. If Hell is expanding at a rate faster than the increase of souls in
Hell, then the temperature and pressure will drop until Hell freezes over.

Considering then the postulate presented to me by Teresa K. during my
Freshman year: that "it will be a cold day in Hell before I sleep with
you," and take into account the fact that over two years later, I still
have not succeeded in having relations with her; then, #2 cannot be true,
and thus I am sure that Hell is exothermic and will not freeze."

The student received the only "A" given.

--part1_84.268393fa.29e72c18_boundary--

From suzanmc@columbus.rr.com  Sat Apr 13 20:55:23 2002
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To: "Gary PERLMAN" <perlman@turing.acm.org>
References: <Pine.LNX.4.33.0204131845010.20900-100000@turing.acm.org>
Subject: Re: Northwest Kiwanis Soccer - Team 7 - Spring 2002
Date: Sat, 13 Apr 2002 20:56:41 -0400
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The schedule is at the bottom of the following email.
Suzan McCrystal


----- Original Message -----
From: Julie & Christian Stock
To: cinvaughan@aol.com ; kultivates@aol.com ; mcchesneyr@aol.com ;
mlord@cscc.edu ; moralesjcdl@aol.com ; nhu1469@msn.com ; palmer.1@osu.edu ;
perlman@acm.org ; suzanmc@columbus.rr.com ; peterk@cidequity.com ;
pgkleinhenz@mindspring.com
Sent: Thursday, March 14, 2002 7:38 PM
Subject: REMINDER - Northwest Kiwanis Soccer - Team 7 - Spring 2002


Dear soccer parents and players,



I would be grateful if you could let me know by return message if your son
will be playing during the Spring 2002 season.



Thanks in advance.



Christian Stock





-----Original Message-----
From: Julie & Christian Stock [mailto:cstock@ee.net]
Sent: Monday, March 11, 2002 9:16 PM
To: ty93ler@aol.com; adamsd4@columbus.rr.com; cinvaughan@aol.com;
cstock@ee.net; finneran.1@osu.edu; jbirch@columbus.rr.com;
jpatton3@columbus.rr.com; keith@columbus.rr.com; kultivates@aol.com;
mcchesneyr@aol.com; miranda.4@osu.edu; mlord@cscc.edu; moralesjcdl@aol.com;
nhu1469@msn.com; palmer.1@osu.edu; perlman@acm.org; peterk@cidequity.com;
pgkleinhenz@mindspring.com; suzanmc@columbus.rr.com
Subject: Northwest Kiwanis Soccer - Team 7 - Spring 2002









Dear soccer parents and players,



The spring 2002 soccer season is here!



I would be grateful if you could let me know my return message if your son
will be playing and this will also enable me to make sure that all the
players on my roster have been contacted.



We will continue to practice and play our games at Lane Road Park.  Since we
are playing on different fields, we will always meet in the parking lot near
the large shelter house and tennis courts.



We will practice on Wednesday evenings at 5:30 p.m. and on Saturday mornings
at 9:00 a.m.  Please note that for the first few Wednesday practices you
might want to stay around or come early as it is likely that we will not
play the entire hour.  The first practice will be this coming Saturday,
March 16, 2002.  I will have a Snack/Drink List on Saturday and would be
grateful if you could sign up on the schedule.  Given the fact that we only
have 6 games, two families might want to cover a single game for snacks and
drinks.



In the event we need to cancel a practice or game, I will send an e-mail to
everybody therefore make sure that I have an address that you can access
during the weekend.  I may not cancel a practice until an hour before
practice, depending upon weather conditions.  Games will usually be
cancelled on Sunday morning before noon.   If you do not receive a
cancellation for a Sunday game before 12:00 noon, please assume the game
will be played.



Schedule - Spring 2002 - Team 7



APR 14          3:30             7v11             Field 1 (South of Parking
lot)



APR 21          3:30             7v12             Field 1



APR 28          3:30             3v7              Field 1



May 5           12:45            4v7              Field 1



May 12         12:45            7v8              Northwest Field (North of
parking lot and tennis court)



May 19         2:00             5v7              Field 1





Map



See Attachment.



Go Wickliffe Wolves!



Christian Stock



----- Original Message -----
From: "Gary PERLMAN" <perlman@turing.acm.org>
To: "Julie & Christian Stock" <cstock@ee.net>
Cc: <ty93ler@aol.com>; <adamsd4@columbus.rr.com>; <cinvaughan@aol.com>;
<finneran.1@osu.edu>; <jbirch@columbus.rr.com>; <jpatton3@columbus.rr.com>;
<keith@columbus.rr.com>; <kultivates@aol.com>; <mcchesneyr@aol.com>;
<miranda.4@osu.edu>; <mlord@cscc.edu>; <moralesjcdl@aol.com>;
<nhu1469@msn.com>; <palmer.1@osu.edu>; <peterk@cidequity.com>;
<pgkleinhenz@mindspring.com>; <suzanmc@columbus.rr.com>
Sent: Saturday, April 13, 2002 6:46 PM
Subject: Re: Northwest Kiwanis Soccer - Team 7 - Spring 2002


> On Mon, 11 Mar 2002, Julie & Christian Stock wrote:
>
> > Dear soccer parents and players,
> >
> > The spring 2002 soccer season is here!
>
> We missed the last two practices and don't know the time or
> place of the first game.  Could someone please send the schedule?
>
> Looking forward to the season....
>
> Gary Perlman
>
>

From owner-chi-web@ACM.ORG  Mon Apr 15 13:47:28 2002
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I have searched the archives on this topic and came up with a thread and
summary from Spring 2001 in which several people offered their opinions on
how to handle context-sensitive Help for a Web application. What I am
looking for now are actual studies (other than Jared Spool's) that can
provide actual data and observations on how users of Web applications
(including product catalogs, shopping carts, banking sites, search engines,
calendars, email readers, and so on) look for and use, or not use,
context-sensitive user assistance to complete tasks.

The questions I am specifically looking for answers for are:

If given an icon link to a help topic at the field level, do people choose
them?
If given a single link to a "Help" on a page, what do people expect to see
when they click the link?
If clicking a single Help link on a page produces a list of Help topics, do
people continue searching in Help for the information they want?
Do people prefer a verbose form that includes instructions on filling it out
over one or more links to help topics with instructions?
If field labels within a form are links, what do people expect to see when
they click the link?

Please answer off list to me and I will post a summary and will later post
the paper I write on the subject for a graduate seminar.


Mary Deaton
Work: http://www.mmdeaton.com

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From owner-chi-web@ACM.ORG  Tue Apr 16 04:26:57 2002
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Dear CHI-WEB,

Some folks in our group have heard that text-reader software for the visually
impaired will not know that it has come to the end of a list item in a bulleted
list unless that item ends in a period. So it would just keep reading, cramming
the text of the entire list together as if it were one long sentence.  I'm
skeptical that such software would just ignore the </li> (end list item) tag and
have to rely on the presence of a period. So I'm trying to verify independently
how some of the common text readers would handle a bulleted list.

If you have any information on this issue respond directly to me and I will
summarize for the list.
Thanks for any help.

Antonella Pavese

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From owner-chi-web@ACM.ORG  Tue Apr 16 13:45:14 2002
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Here is the summary of responses I received along with the original post. Thank you for taking the time to reply!
- Cary Evans

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Original Post:
In Short:
I am interested to know if anyone has thoughts/data/experience/testing/etc. with in-line help documentation vs. help documentation in a separate 'Help' window.

The Scenario:
I am working on a web-based application that is composed of various sections. There are sections that will be used on a daily bases by users and then there are administrative pages that are used to configure the system that will not be used with much frequency. These administrative pages are inherently more complicated and the changes made within these sections affect the entire system.

Based upon frequency of use, I would guestimate that the daily pages might be better off with a link to help documentation found in a window to keep the pages free from a bit of noise while the administrative tasks that are not used that often would lend themselves to having documentation included on the page. I have looked at the administrative pages for the Search tool in Atomz.com where all page documentation is located on the page and personally found it quite useful.

I am interested to know how other people have dealt with the same situation and what they have discovered. Send comments to me and I'll post a summary.

Forever grateful,

Cary Evans
User Interface Developer
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

>From my experience with web-based applications, I would recommended
in-line help for complicated administration screens.  We have done
usability testing with such, and had good success.  Specifically, we
used a rollover help icon next to each term/label/field name that needed
further explanation;  a small scripted window (not a browser window)
would pop-up with a description or definition.  Users were very
responsive to it, and it also did not clutter up the page too much.  One
warning:  make sure your users are using browsers compatible with such
scripting.  We took a while to get it to work effectively in both our
minimum IE and Netscape versions.

Kristen Truong
Information Architect
Construct Team | Covisint
ktruong@covisint.com

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
My input stems from work on an online grocery site.

The main points I would make are:

(a) Inline vs Help subsystem

Context sensitive help (e.g. 'Need help on this page?') is much more useful
than a help system that takes people out of their initial context.

Analysis of server logs show that a great deal of use is made of this
function by visitors and is usually much more helpful than reams of
documentation located somewhere else in the site

(b) A FAQ is a FAQ

Ensure you have a help section, a FAQ that is constantly adjusted (based on
customer feedback) to truly include frequent 'real' questions asked and
that you also have context sensitive help.

(c) Presentation of help

I don't want to get into the whole area of making a help subsystem useful
so I'll concentrate on context sensitive help.

We pop the help text up in a secondary window.  Some people don't do this
as a matter of principle but usability tests show the presentation and
control of the secondary window alleviate most problems that people
identify with this approach.  If you ensure that the help popup window is
truly tailored to the page, this is a good start.  Also, make sure that
there is a CLEARLY visible 'close window' or 'close' button at both the top
and bottom of the help text (many users don't know to use the window close
control).

(d) Log analysis

Use your server logs to see how your help systems are being used and feed
this back for redesign.

Regards,

Craig.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I have dealt a lot with ATM's and public terminals, where help and errors
need to be very limited, and users may not have a lot of knowledge of the
systems used.

I believe having help easily accessible can have economic advantages.
Work efficiency should be optimised, and the benefits of efficiency would
mean less use of resources. When a user needs to make a decision to go to
another screen, which is separate from the one being worked on, I have seen
increases in time of about 5s per decision. To increase efficiency, it is
often useful to show messages on-screen, as we do with error messages.

The down side of on-screen or in-line help is the clutter, which I have
found can slow down users because they need to comprehend the information. I
would suggest that you try a help or information button, which when pressed
shows the information needed to help the user. I used something like this in
a menu, explaining what all the items are about. The items however would
only be shown on demand. I have attached this figure as an example of the
menu used for a self service touch screen terminal.

I attached the figure to give you a graphic example, however I would
appreciate it if you do not publish it in any way.

Claus Zimmermann

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I think that a pop-up window that could provide the help documentation is not the best solution to use. In fact, it doesn't really prompt the user as the two windows do not appear at the same moment. This help pop-up window could also hide the pertinent information that bother the user.

The answer is to include the help content in a right frame that could appear when the user needs help and would closed down when it is not used. This solution allows to keep the entire workspace to the main task.

Hope this answer would help you in your quest.

Nicolas Métivier

Usability engineer
France

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From cp@joplin.psy.ohio-state.edu  Tue Apr 16 19:45:03 2002
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here is the address of McGill's cable info:
for computers

http://www.mcgill.ca/ncs/services/soho/connected/

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It is me again. <g>  In response to the issue 
of a forum for presenting database design issues 
to database and databank companies, it may be of
interest to know that on the vendor side there is 
an organization that exists as a forum for this kind of 
input and discussion.  I am not aware what 
organizations or programs exist on the library and 
information science side of this spectrum.  

The vendor organization is NFAIS and has
this mission statement:
 
----------------------
 
Mission Statement
NFAIS serves those groups that aggregate, 
organize, and facilitate access to information. 
To improve member capabilities and contribute to their
ongoing success, NFAIS provides opportunities for 
education, advocacy, and a forum to address 
common interests.
 
Vision Statement:
NFAIS seeks to be recognized globally as the 
premier membership organization for groups that 
aggregate, organize and facilitate access to
information.
 
----------------------
 
NFAIS
http://www.nfais.org/
 
Headquarters
NFAIS
1518 Walnut Street, Suite 307
Philadelphia, PA 19102
Telephone: 215-893-1561
Fax: 215-893-1564
E-Mail: nfais@nfais.org
 
Questions: E-Mail us or Call (215) 893-1561
 
I hope that this information is useful to some of 
the members of this group.
 
 
Sincerely,
David Dillard
Temple University
(215) 204 - 4584
jwne@astro.temple.edu

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From owner-chi-web@ACM.ORG  Thu Apr 18 09:26:55 2002
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Stewart,

>> With strict quality measures such as several inspectors with documented
>> experience, a strictly enforced
>> method for building true consensus among inspectors, and an appropriate way
>> of result communication, a heuristic inspection may indeed be useful, and a
>> discussion of pricing strategies might make sense.
> 
> I am curios why striving to gain a concensus among evaluators would be an
> aim of an evaluation. 

I believe that it's a waste of time to pursue results from a heuristic inspection that are not seen to bother real users.

I am sceptical about usability problems that get support from just one heuristic inspector. In my experience such problems are quite often imaginary, and in the interest of spending your resources wisely it is best to ignore them. I have found that such problems are often based on personal opinion, taste or preference rather than based on real usability testing experience.

I believe that heuristic inspections can be useful for pointing out well-known usability problems. Well-known usability problems in my experience have no problem getting full support from qualified inspectors. Opinions that can't survive a peer review should not bother project teams. 


> >We saw no signs of healthy disagreement, however. Although the inspectors
> had almost totally different findings, they simply merged their results and
> afterwards commended one another for the (perceived) agreement.
> 
> This can only be related to how the discussion was allowed to progress. In
> cases where a stronger argument has been necessary, I have grouped the
> evaluators together and moderated their discussion to ensure all opinions
> are discussed with objectivity. Without moderating these discussions you
> will end up with results based on the evaluator who has a strength in
> articulating his/her opinion in the group, or the group just coming to a
> happy agreement rather than the delivery of the most reliable solution.

Sounds like a reasonable idea. I was just so naive that I believed that experienced usability professionals would think of this themselves   ;-)


Thanks, Rolf

Rolf Molich
DialogDesign
Skovkrogen 3
DK-3660  Stenlose
Denmark    

molich@dialogdesign.dk    www.dialogdesign.dk    Telefon  +45 4717 1731

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From owner-chi-web@ACM.ORG  Thu Apr 18 10:53:34 2002
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From: "Semen, Timothy" <Timothy.Semen@STAPLES.COM>
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Hi all,

I thought that you all might be interested in this set of fascinating
experiments conducted in India.

Instead of attempting to summarize, I'll shamelessly copy some paragraphs
below that give a good summary...

I'm interested in any and all thoughts that everyone may have on this...

Link to the experiment: http://www.niitholeinthewall.com/

"A computer peeped out of a hole that had been carved out in the wall that
separated the NIIT premises from the adjoining slum. As the day wore on, the
curious onlookers, mostly children living in the slum, approached the
computer. The TV-like device seemed inviting. First with hesitation and
later with more assurance, they began to explore. It took the children a few
minutes to work out the use of the touchpad embedded in the wall. After
that, it was a series of "hits-and-misses" as they fooled around with the
computer. This went on for the whole day...and the next...and the next...

Experiments ... have shown that semi-literate poor children can quickly
teach themselves the rudiments of computers and Internet ... The key, he
contends, is that the the basic computing skills can be acquired by any set
of children through incidental learning provided they are given access to a
suitable computing facility with entertaining and motivating content and
some minimal (human) guidance...

...The results of the experiment have been quite exciting. Within three
months of opening up of the Internet kiosk, it was found that the children,
mostly from the slum, had achieved a certain level of computer skills
without any planned instructional intervention. They were able to browse the
Internet, download songs, go to cartoon sites, work on MS Paint. They even
invented their own vocabulary to define terms on the computer, for example,
"sui" (needle) for the cursor, "channels" for websites and "damru" (Shiva's
drum) for the hourglass (busy) symbol. By the fourth month, the children
were able to discover and accomplish tasks like creating folders, cutting
and pasting, creating shortcuts, moving/resizing windows and using MS Word
to create short messages that too in the absence of keyboard..."

: Tim Semen :: Usability Analyst ::  Staples.com :
:    timothy.semen@staples.com   :: 508.253.3711 :

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From owner-buckchi-infodir@ACM.ORG  Thu Apr 18 16:36:04 2002
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              <BUCKCHI-INFODIR@ACM.ORG>
From: Bret Dahlgren <Bret.Dahlgren@QUOVADX.COM>
Subject:      Job Listing for Columbus GUI Designer
To: BUCKCHI-INFODIR@ACM.ORG
Status: RO
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Hi. We are looking now to fill this position in Columbus, OH.

US-OH-Columbus-Graphical User Interface Designer

Job Responsibilities:
- Creates and/or directs others in the creation of high-level product flow,
navigation and screen layout. Knowledgeable of industry best practices for
designing Web-based HTML interfaces.
- Splits time between user interface design and implementation.
- Has mastered time/resource estimation skills. Is familiar with product
management processes.
- Acts as an active resource on UI design issues and computer/human
interaction for others.
- works well in matrix managed environment
- Must be highly motivated and independent thinker.
- Work with business side to design high quality, professional user
interfaces that intelligently mirror and support our clients' workflows.

Requirements:
- BS degree in Computer Science, Engineering or equivalent work experience.
- 5+ years of related experience,. Minimum 3 years directly related
experience in designing web and stand-alone software product user
interfaces.
- Experience in creating localized user interfaces supporting multiple
languages a plus.
- Familiar with standard concepts, practices and procedures within Quovadx's
market segments.
- Experience with usability tests
- Familiarity with DHTML, JAVASCRIPT, CSS, XML and JAVA a plus.
- Graphic artist ability/experience a plus


----------------------------------------------------------------------------
----

Contact Information
dana.addis@quovadx.com
Quovadx
6400 S. Fiddler's Green Circle
Englewood CO 80111
Fax: (303) 488-9738





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From sbtobias@columbus.rr.com  Fri Apr 19 17:19:41 2002
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From: "SB Tobias" <sbtobias@columbus.rr.com>
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dear friends, family, and colleagues--

since i've been at my new place for nearly two weeks, i guess it's high time
i send out my new address.

Shirley Tobias
124 Clinton Heights Avenue
Columbus, OH  43202
614-262-8855

you can still reach me by e-mail at sbtobias@columbus.rr.com.

    take care and keep in touch!
       --shirley


From list-errors.1600029826.0.1615090765.006.15118.0@boing.topica.com  Sat Apr 20 21:14:58 2002
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To: luii@topica.com
From: Ursula Schulz <uschulz@zfn.uni-bremen.de>
Subject: Re: [LUII] Exceptional interfaces
Date: Sat, 20 Apr 2002 23:35:37 +0200
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Looking at OPACs I personally doubt that we librarians have proved such
excellent advocates for user needs. Most information tools designed by
librarians were designed for librarians; they are not informed by what
is known about the way patrons think and behave.

The website on usability for my students (library & information
management) contains a page with criteria for search engine usability;
it is in German though, sorry :-)  The criteria are derived from studies
of user behaviour:
http://www.bui.fh-hamburg.de/pers/ursula.schulz/webusability/suchma.html.
Here is a list of said studies - most of them in English:
http://www.bui.fh-hamburg.de/pers/ursula.schulz/webusability/quellensearch.html 

Maybe they can be of some help.

Ursula Schulz



liz linton wrote:
> 
> ============================================================
> Do you need a new computer but don't seem to have the money
> to buy one? Check us out...With MyComputerClub.com you can
> buy a new computer NOW and pay for it later. No credit
> Checks - No credit turndowns! New Computers from $38/month
> http://click.topica.com/caaajW0bUrI0QbVvJ9Qa/PlayersVacationClub
> ============================================================
> 
> This group actually is hoping to be the ones to put forth some library-approved
> interface standards. We got some momentum toward that end last year, but then I
> went on sabbatical.
> 
> The people who volunteered to work on this last year may no longer be
> interested. So I'll put out the call again ... and this year I promise we'll get
> something done.
> 
> Who is interested in being a part of the standards guidelines committee?
> --Liz Linton
>   Sweet Briar College
> 
> kbridges@zoo.uvm.edu wrote:
> 
> > This brings up a good point.  Why are there not some library profession wide
> > standard interface guidelines that could be available to vendors when they
> > are designing products?
> > We, as librarians, know what doesn't work in an interface.  Why could not
> > ALA or some working group decide on some standards which could be made
> > available to vendors.  This would help the vendors because they could
> > advertise their interfaces as meeting the standards.  Librarians would be
> > helped by having something to use when deciding on a product -- they would
> > know up front that the product met some basic design criteria for
> > useability. And, of course, in the end the patron would be helped by having
> > a better interface.
> >
> > They have this kind of thing in the software industry.  If you design
> > software for a windows platform or a mac platform there are a basic set of
> > design rules that you follow.
> >
> > Perhaps something like this exists, but if it doesn't and there's interest
> > perhaps we could establish a group to consider this issue or find some
> > ALA/ACRL group that would like to take this on. The issue here is that there
> > is no common set of conventions that the industry and the library profession
> > agree on as standards.
> 
> ============================================================
> Norton System Works Pro 2001for only $14.95
> or get the 2002 edition for only 24.95 for a limited time!!
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> FREE!
> http://click.topica.com/caaajP4bUrI0QbVvJ9Qf/MyFreeSoftware
> ============================================================
> 

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From perlman  Sun Apr 21 12:30:05 2002
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From: Gary PERLMAN <perlman@turing.acm.org>
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Folks,

Over the next few months, I will be working on
moving hcibib.org off the ACM servers.

I feel that this will -- long term -- reduce my work
and improve the service to the HCI Community.

I thank SIGCHI for its support of the project over
the past four years.

Gary Perlman, Director, HCI Bibliography Project
PO Box 20187, Columbus, OH 43220 USA
mailto:director@hcibib.org  http://hcibib.org/

From owner-chi-web@ACM.ORG  Wed Apr 24 14:37:52 2002
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Subject:      Summary re: screen resolutions (long, somewhat rambling,
              but sincere)
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Wow --- this has been an education on several fronts! I've been surprised at
the number of people with very good points to consider, made very
courteously. I've also been surprised at the vehemence --- and, sometimes,
downright viciousness --- of some replies. Contrition becomes much less
likely than defensiveness, in the face of nasty and personal messages.
Nonetheless...

Overall, some (but very few) consistent themes did emerge from what seems a
rather murky and confusing set of statistics, preferences, habits, and so
on. Here are some of the highlights, together with some added commentary by
way of Socratic Method --- that is, I still have some questions and would
like to engage in a dialogue about some of these facets, **PROVIDED** we can
do so as civilized correspondents, without benefit (??) of "flame throwers."

* I'm not at all sure which statistics to trust or believe, regarding the
most prevalent screen resolution used to view the Internet. Clearly, 800 x
600 resolution has by no means gone away, but it seems to "see-saw" with
1024 x 768 in various statistics gathered at various times as to which makes
up either a majority or plurality. It appears the only consistent factors
are that (a) the lower resolution is amazingly persistent --- much more so
than browser versions, for example --- (b) there is nonetheless a gradual
trend away from 800 / 1024 as the #1 / #2 spots, and toward 1024 / 1280 as
the #1 / #2 spots. It may take several more years, but it clearly seems
headed in that direction.

* In part --- LARGE part, perhaps! --- this is attributable to a user desire
for large screen elements (and weak vision was usually cited as the
motivation for this). I confess this one is personally difficult for me to
understand, and it will take some effort to set aside my own preferences and
habits. I'm not exactly a "spring chicken" myself, my vision is not the
best, I have had surgery on each eyeball at least twice, and I still find
that the coarse, jagged, and often blurry renderings of screen elements
(especially anti-aliased) at 800 x 600 more than erase the benefit of the
larger size of screen elements. Moreover, the sizes of icons and fonts are
(as I'm sure you know) user-customizable, independently of the screen
resolution. So, using a coarse, blurry, and jagged resolution simply to
obtain larger sizes strikes me as being rather like using an eyeglasses Rx
that doesn't really match up with your vision, "...but it sure makes things
**BIG** !"

* Anecdotally, based on many of your responses, it also appears that a
significantly large percentage of users simply have never changed the "out
of the box" default screen resolution of their monitors --- which, until
recently, was usually 800 x 600. Most of these users (again, anecdotally)
are not even sure what "screen resolution" is, let alone how or why they
might change it.

* Some users are forced by budgetary constraints to use older equipment that
will not support higher resolutions --- especially common in non-profit
organizations.

* Lower resolutions are more common outside of America. (Note: the Web site
in question will have an overwhelmingly American and Canadian audience, with
a smattering of U.K., Germany, and occasionally Australia.)

* A very large number of people pointed out to me that screen resolution
might not even be the most relevant measure here, since it is completely
independent of window size, and one cannot assume that the browser window
will be maximized. An excellent point, and one that I tend to forget, for a
couple of reasons: (a) probably because I dislike scrolling so intensely
myself, I tend to maximize not only a browser but EVERY application window,
simply switching among them as necessary [smaller windows obviously mean
more frequent need to scroll], (b) I have never actually observed the
"multiple smaller windows" behavior in either formal in-house usability
studies or site visits, *EXCEPT* when the user was conducting multiple
chat-room conversations --- honestly, that's the only time I've ever seen
users without the browser window either maximized or very close to it. I
have no reason to doubt all you folks who claim that you routinely run
smaller browser windows, I've just never seen it myself, so it's an easy one
to lose track of. I also suspect (although I don't have measurements and
stats to back this up) that maximizing the browser is more common among
Windows users than Mac users, as context-switching mechanisms in each OS (at
least in pre-Dock Mac OS) would seem to encourage this difference.

So, what to do with all this information, in terms of design implications
and directions? Again, several people offered several options:

* Centered-content layout --- usually features unused fixed-width areas to
either side of a fluid center area. I considered this, and even did a couple
of mockups. It may the best "compromise" situation, but it is still a
compromise, and that fact shows. What's more, it doesn't really provide a
clear advantage to the user in terms of providing more or less onscreen
content; it doesn't maximize the user's workspace, for example.

* Axis-oriented pages (a.k.a "wheel & spokes") --- I've actually used this
layout before, and it (usually, not always) degrades pretty well. Same
problem as the one above, however: it doesn't really provide any additional
real estate; it just does its best to keep things centered.

* Fully "liquid" pages --- this one was proposed a lot! It's a great idea,
and very frequently ends up being the compromise of choice, but I've also
very frequently had both clients and users complain of a "bland" or "cheap"
look to it. (A couple of more tech-savvy clients have commented that "...it
looks too 'HTML-y'...") Going this route can often mean that you sacrifice
most of your ability to meet visual branding standards for your client ---
no small consideration! --- and it can inadvertently punish those users who
*DO* have higher resolutions and/or larger browser windows; the text lines
then become long enough to be difficult to read.

* There is still the overarching problem of how to handle graphics. Can you
crop graphics to reduce the physical dimensions? Of course --- but there is
the risk of losing so much information as to render the graphic essentially
meaningless. Can you shrink graphics? Of course --- but there is the risk of
losing so much etc., etc., etc. ("Oh, look, Abner, it's the grandkids --- I
think... There's a pink thing back in there that might be a head, or
possibly a cantaloupe. Nope, it's a------------- Oh, my gaaaaaaaaaaaawd!!!")
Can you place a graphic so that it can be stretched, shrunk, and distorted?
Of course --- but "distorted" becomes the operative term...

The upshot of all of this, at least for me, is the realization that while I
am going to need to design for lower screen resolutions, smaller windows,
and even mobile devices, I am simply not going to be able to provide good
design with a "one size fits all" approach. If I design for larger windows
and higher resolutions, the design will necessitate so much scrolling on
smaller screens and lower resolutions as to be all but unusable --- rather
like watching Star Wars from the first row, as your head snaps back and
forth trying to read "A long, long time ago in a galaxy..." On the other
hand, if I design solely for smaller screens and lower resolutions, I really
cheat those with larger screens or higher resolutions --- imagine seeing
only a 12" x 12" square on your giant-screen television; you'd never stand
for it!

The only solution I can see that will really offer each
platform/resolution/screen size a reasonable, if not optimal, viewing
experience is to create multiple designs and "sniff" for whichever is most
appropriate to the particular user. Yes, it's a lot of work and will also
likely involve multiple sets of graphics, but I'm hopeful that the final
results will be worth it. Lots of users may fall into more than one camp,
too --- for example, the 8 x 6-ers who simply don't realize that they can
increase the resolution and also increase the size of screen elements. I
don't think it's unfair or unreasonable for me to include some sort of "Help
me out" link that can then say, "I can show you a lot more at a time, and
reduce your need to scroll, if you're willing to increase your screen
resolution. Would you like to find out more?"

Thanks to all of you for your input on what has proven to be a very
thought-provoking discussion. Lots to consider, lots to create and post,
lots to test --- I'd better get to it!

Best regards,
Matt Prather
mprather@bulcmale.com

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From owner-chi-web@ACM.ORG  Wed Apr 24 15:38:12 2002
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Subject:      Re: Summary re: screen resolutions (long, somewhat rambling,
              but sincere)
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> I never maximize anything, myself.  Not on my own Macs, anyhow.  If I'm

Me neither on my Windows PC - except sometimes when I'm working on big, big
spread-sheets, or using Photoshop. I tend to maximize the height of my browser-windows, but keep them at around
800 pixels in width. I've also noted that *all* of my Linux-using friends
(yes, I like to associate with members of minority-groups :) use windows
that only fill up part oftheir screen. KDE (windowing environment) does not
seem to have a Windows-like maximize function.

I believe that users tend to stop using maximized windows, as they gain:
a) experience  b) bigger, more high-rez monitors.

Try reading these excellent E-volt articles:

Real-World Browser Size Stats, Parts I:
http://www.evolt.org/article/Real_World_Browser_Size_Stats_Part_I/17/2295/

Real-World Browser Size Stats, Parts I:
http://www.evolt.org/article/Real_World_Browser_Size_Stats_Part_II/20/2297/

The results in Part II, are interesting as they show how the average window
widths only grow marginally bigger as the screen resolutions increase.


...

--
Már Örlygsson
------------------------------
mailto:mar@anomy.net
http://mar.anomy.net

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From owner-chi-web@ACM.ORG  Fri Apr 26 11:14:19 2002
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There are two important things to remember when
looking at screen resolution statistics:

        1. Monitor size and screen resolution
           size are completely independent
         
        2. Screen resolution and viewable browsing
           area within a browser are independent
	
Which is to say that the statistics cited measure a
technology, not a user behavior. They should therefore
not be the sole basis for making a layout decision.

 See my article in WebReview for more details:
 http://webreview.com/2001/03_16/webauthors/index01.shtml


 and aardvark's JavaScript for measuring viewable browsing area:
 http://evolt.org/article/Real_World_Browser_Size_Stats_Part_I/17/2295/index.html


Finally, as the Internet slips off the desktop and
moves onto other appliances and formats, the continuum
of viewable browsing sizes will only expand in the
future, in both directions - larger AND smaller.

Think: flexible layout.

Jim

________

Razorfish Germany

James Kalbach
Experience=20

Kaufmannshaus
Bleichenbruecke 10
20354 Hamburg

T    +49 40 355377 94
F    +49 40 355377 20=20
M    +49 178 355 3021
E    james.kalbach@razorfish.de

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From chai@marshall.usc.edu  Sat Apr 27 03:36:16 2002
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From: "Chai, Lin" <chai@marshall.usc.edu>
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Subject: interactivity measurement
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This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.

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Dear Mr. Perlman:
I am an information system doctoral student at Marshall school of business.

Currently, I am working on a project on machine-to-machine (or

system-to-system) interaction. There is little research has been done in the

MIS area. Thus, I would like to enlist your help in suggesting references

that I can search for. Also, are you aware of any literature on how to

define and measure computer-computer interaction? or on human-computer
interaction? 

I appreciate your comments

very much. 

Sincerely,

Lin Chai

Information and Operations Management

Marshall School of Business

University of Southern California

chai@marshall.usc.edu

 

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<META content="MSHTML 5.50.4616.200" name=GENERATOR></HEAD>
<BODY>
<DIV><FONT face=Arial size=2><SPAN class=356134207-27042002>Dear Mr. 
Perlman:</SPAN></FONT></DIV>
<DIV><SPAN class=356134207-27042002>
<P><FONT face=Arial size=2>I am an information system doctoral student at 
Marshall school of business.</FONT></P>
<P><FONT face=Arial size=2>Currently, I am working on a project on 
machine-to-machine (or</FONT></P>
<P><FONT face=Arial size=2>system-to-system) interaction. There is little 
research has been done in the</FONT></P>
<P><FONT face=Arial size=2>MIS area. Thus, I would like to enlist your help in 
suggesting references</FONT></P>
<P><FONT face=Arial size=2>that I can search for. Also, are you aware of any 
literature on how to</FONT></P>
<P><FONT face=Arial size=2>define and measure computer-computer 
interaction?&nbsp;<SPAN class=356134207-27042002>or on human-computer 
interaction? </SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN class=356134207-27042002></SPAN>I appreciate 
your comments</FONT></P>
<P><FONT face=Arial size=2>very much. </FONT></P>
<P><FONT face=Arial size=2>Sincerely,</FONT></P>
<P><FONT face=Arial size=2>Lin Chai</FONT></P>
<P><FONT face=Arial size=2>Information and Operations Management</FONT></P>
<P><FONT face=Arial size=2>Marshall School of Business</FONT></P>
<P><FONT face=Arial size=2>University of Southern California</FONT></P>
<P><FONT face=Arial size=2>chai@marshall.usc.edu</FONT></P></SPAN></DIV>
<DIV><FONT face=Arial size=2><SPAN 
class=356134207-27042002></SPAN></FONT>&nbsp;</DIV></BODY></HTML>

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From pane+@cs.cmu.edu  Tue Apr 30 16:46:58 2002
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Date: Tue, 30 Apr 2002 16:49:45 -0400
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Hi Gary,

Sorry to be a pest. If you're able to get any data for me, I will 
need it soon in order to get it into my thesis.

Thanks,
John



On 4/10/02, Gary PERLMAN wrote:
>I'll see what I can get easily.  When do you want it?

From owner-chi-web@ACM.ORG  Wed May  1 17:49:38 2002
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Hi, all ---

Does anybody have any firm data (anecdotal is okay, too, but I'd really
prefer solid numbers) on usage or acceptance of so-called "static" or
"bounce" menus? These are the menu areas that usually occupy an unused strip
along one side of the browser window (generally the left, but not always),
and follow the user as s/he scrolls down a page. The result is that the menu
always occupies the same position relative to the screen, so the user always
has instant access to the menu choices without having to scroll back to
another location on the page.  At least, that's the theory...

Not sure what I mean? Take a look at
http://www.roy.whittle.com/xLayer/simplemenu.html for an example.

While I love the **idea** of this constantly-available navigational tool
that does not require frames (and therefore does not mess around with user's
mental models of navigational schemes and Back buttons), in reality it can
cause some serious headaches. The most readily noticeable drawback is that
it places SEVERE constraints on the length of the menu itself --- once you
get more than a very few lines in there, the menu becomes too long to be
fully visible at low resolutions. Because it always moves to occupy the same
place on the screen, that means that the bottom portion of the menu will
*NEVER* be seen by those at lower resolutions.

One possible way around that, I suppose, would be to use drop-down boxes in
each major menu subdivision, to save space. This has its own usability
hazards, however, not the least of which is that combo boxes and dropdown
boxes usually don't provide any "breadcrumb trail" to show where you are or
where you've been.

So, I'm asking for any anecdotes, testing experience, research test results,
or anything else you might have with regard to use of these little bits of
JavaScript or DHTML. As always, replies to me and I'll summarize. Thanks in
advance.

Best regards,
Matt

Matt Prather
mprather@bulcmale.com

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From jcstock@ameritech.net  Mon May  6 22:10:13 2002
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From: "Julia & Christian Stock" <jcstock@ameritech.net>
To: "'Connor McCrystal'" <suzanmc@columbus.rr.com>,
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Subject: FW: End of the season party and trophy celebration
Date: Mon, 6 May 2002 22:13:26 -0400
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-----Original Message-----
From: Julia & Christian Stock [mailto:jcstock@ameritech.net] 
Sent: Monday, May 06, 2002 10:13 PM
To: 'Tyler Birch'; 'Connor Hughey'; 'Daniel Adams'; 'Mark Finneran';
'Mark Finneran'; 'Nathan Lord'; 'Perry Kleinhenz'; 'Perry Kleinhenz';
'Tyler Birch'
Subject: End of the season party and trophy celebration
 
Dear soccer parents and players,
 
Please make plans to attend a small ice cream party after the last game
(May 19th, 2002) at the Patton residence (3:00 p.m. to 4:00 p.m.)
Details to follow.  Stay tuned.
 
Christian

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<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
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<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
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<p class=3DMsoNormal><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma'>-----Original Message-----<br>
<b><span style=3D'font-weight:bold'>From:</span></b> Julia &amp; =
Christian Stock
[mailto:jcstock@ameritech.net] <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> =
</span></font><st1:date
Month=3D"5" Day=3D"6" Year=3D"2002"><font size=3D2 face=3DTahoma><span =
style=3D'font-size:
 10.0pt;font-family:Tahoma'>Monday, May 06, =
2002</span></font></st1:date><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;font-family:Tahoma'> </span></font><st1:time
Hour=3D"22" Minute=3D"13"><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
 font-family:Tahoma'>10:13 PM</span></font></st1:time><font size=3D2 =
face=3DTahoma><span
style=3D'font-size:10.0pt;font-family:Tahoma'><br>
<b><span style=3D'font-weight:bold'>To:</span></b> 'Tyler Birch'; =
'Connor
Hughey'; 'Daniel Adams'; 'Mark Finneran'; 'Mark Finneran'; 'Nathan =
Lord';
'Perry Kleinhenz'; 'Perry Kleinhenz'; 'Tyler Birch'<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> End of the =
season party
and trophy celebration</span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Dear soccer parents and =
players,<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Please make plans to attend a small ice cream party =
after
the last game (May 19<sup>th</sup>, 2002) at the Patton residence (3:00 =
p.m. to
4:00 p.m.)<span style=3D'mso-spacerun:yes'>&nbsp; </span>Details to =
follow.<span
style=3D'mso-spacerun:yes'>&nbsp; </span>Stay =
tuned.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Christian<o:p></o:p></span></font></p>

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From jgrudin@microsoft.com  Tue May  7 12:06:29 2002
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Subject: FW: humour: Unmaintainable code
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Hi Paul and Gary, my two-person HCI/programming humor list.

=20

I can't say that I got all the way through this but what I browsed did
seem cute enough. I couldn't decide whether it would be a good teaching
tool.

=20

-- Jonathan

=20

-----Original Message-----
From: Mark Jeffrey (UK)=20
Sent: Tuesday, May 07, 2002 6:32 AM
To: MCS EMEA TELCO Practice; Litebulb - Ideas and Resources; T-Mobil EIP
Service Framework SDK Dev.
Subject: humour: Unmaintainable code
Importance: Low

=20

I've just about recovered from reading this. :-)

http://mindprod.com/unmain.html


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<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Hi Paul and Gary, my two-person
HCI/programming humor list.</span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>&nbsp;</span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>I can&#8217;t say that I got all =
the way
through this but what I browsed did seem cute enough. I couldn&#8217;t =
decide
whether it would be a good teaching tool.</span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>&nbsp;</span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>-- Jonathan</span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>&nbsp;</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma'>-----Original Message-----<br>
<b><span style=3D'font-weight:bold'>From:</span></b> Mark Jeffrey =
(</span></font><font
  size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;font-family:Tahoma'>UK</span></font><font
size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;font-family:Tahoma'>) <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> </span></font><font =
size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;font-family:Tahoma'>Tuesday, May
 07, 2002</span></font><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma'> </span></font><font size=3D2 face=3DTahoma><span
 style=3D'font-size:10.0pt;font-family:Tahoma'>6:32 =
AM</span></font><font size=3D2
face=3DTahoma><span style=3D'font-size:10.0pt;font-family:Tahoma'><br>
<b><span style=3D'font-weight:bold'>To:</span></b> MCS EMEA TELCO =
Practice;
Litebulb - Ideas and Resources; T-Mobil EIP Service Framework SDK =
Dev.<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> humour: =
Unmaintainable
code<br>
<b><span style=3D'font-weight:bold'>Importance:</span></b> =
Low</span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3DNormal><span =
style=3D'font-size:12.0pt'>&nbsp;</span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
lang=3DEN-GB
style=3D'font-size:10.0pt;font-family:Arial;color:navy'>I&#8217;ve just =
about
recovered from reading this. </span></font><font size=3D2 color=3Dnavy
face=3DWingdings><span lang=3DEN-GB =
style=3D'font-size:10.0pt;font-family:Wingdings;
color:navy'>J</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span lang=3DEN-GB =
style=3D'font-size:
10.0pt;font-family:Arial'><a =
href=3D"http://mindprod.com/unmain.html">http://mindprod.com/unmain.html<=
/a></span></font></p>

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From pane+@cs.cmu.edu  Fri May 10 10:52:44 2002
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Date: Fri, 10 May 2002 10:56:29 -0400
To: Gary PERLMAN <perlman@turing.acm.org>
From: John Pane <pane+@cs.cmu.edu>
Subject: Re: new hcibib search interface
Content-Type: text/plain; charset="us-ascii" ; format="flowed"
Status: RO
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X-UID: 164

Hi Gary,

Thank you very much for doing this analysis! I'm very interested in 
writing a paper for CHI with you, if you're interested and we both 
have the time.


>What's next for you?

I haven't accepted a position yet. I applied for tenure-track faculty 
positions at research universities, got a few interviews, but no 
offers yet. I also looked at research labs, but few are hiring and I 
got no interviews. I have an offer for a 2-year post-doc at Cambridge 
University. And, I am looking at a few companies in Pittsburgh.

John





On 5/6/02, Gary PERLMAN wrote:
>Hi John,
>
>Congratulations on finishing!  What's next for you?
>
>Sorry to have taken so long, but (1) I'm booked at 150% these days,
>and (2) I did not do a good job at setting up the log files and
>nothing was at my fingertips, and (3) I was reluctant to provide
>questionable analyses of the data -- it could have jeopardized your
>defense.  So, I just spent the last four hours getting analyses
>that should have been at my fingertips and I'm at a good stopping point.
>
>First, note that although users had a choice of interface, virtually
>no users took it (in part because of a bug in the switcher, although
>only two users have commented on the problem.  So the main criterion
>for deciding which interface to use has been the complexity of the
>user query.  If the user entered a query with ANDs (semi-colon) or
>ORs (comma), then the original search box was used.
>
>I broke down the searches by month and filtgered out bookmark searches
>(which are sometimes submitted by a rogue web crawler), and file searches,
>which are another form of bookmark, and separated Form (Pane design)
>searchss and Box (original design) searches.  You can see that about
>90% of the searches end up using the search form.  The simple box
>uses a higher percentage of Booleans, which seems like a paradox,
>except when you consider that the criterion for labeling a search
>as a Box search was the presence of a Boolean operator.
>
>By far the most interesting data is that on the "errors", where an
>error is defined for the pusposes of this analysis as having
>a space before or after a Glimpse boolean operator.  Glimpse treats
>these as characters that must match, and generally users do not
>mean for them to match, so they represent a common error.
>They are not the only measure of error, and there are non-error
>measures, but I need to move on.
>
>Form	=	Total number of searches of Matrix Form
>Error	=	Check for space before or after AND or OR characters 
>(proportion of Form)
>OR 	=	Search contains a disjunct (proportion of Form)
>AND	=	Search contains a conjunct (proportion of Form)
>BOTH	=	Search contains a conjunct and a disjunct (proportion of Form)
>EITHER	=	Search contains a conjunct or a disjunct (proportion of Form)
>ErrorB	=	Proportion of EITHER that are Errors (as defined above)
>Box	=	Total number of searches of basic search box (see fields for Form)
>
>So, looking at the ErrB column, which are the percentage of Boolean searches
>that has a space before or after an Operator, the Form design has 
>less than half
>the original design.
>
>   Form Error    OR   AND  BOTH EITHR  ErrB |    Box Error    OR 
>AND  BOTH EITHR  ErrB | Date
>   6695 0.008 0.092 0.216 0.045 0.263 0.059 |    656 0.159 0.236 
>0.854 0.090 1.000 0.159 | 2001-02
>   9426 0.009 0.102 0.206 0.053 0.256 0.039 |    919 0.101 0.286 
>0.825 0.111 1.000 0.101 | 2001-03
>   7222 0.007 0.086 0.196 0.038 0.244 0.039 |    754 0.092 0.263 
>0.812 0.074 1.000 0.092 | 2001-04
>   8524 0.008 0.080 0.172 0.040 0.212 0.060 |    985 0.111 0.285 
>0.856 0.141 1.000 0.111 | 2001-05
>   5203 0.008 0.087 0.197 0.044 0.240 0.059 |    456 0.162 0.371 
>0.763 0.134 1.000 0.162 | 2001-06
>   4880 0.004 0.079 0.208 0.035 0.253 0.068 |    557 0.151 0.241 
>0.856 0.097 1.000 0.151 | 2001-07
>   4574 0.006 0.099 0.209 0.044 0.264 0.038 |    541 0.085 0.233 
>0.839 0.072 1.000 0.085 | 2001-08
>   7418 0.007 0.070 0.158 0.031 0.197 0.057 |    705 0.119 0.274 
>0.871 0.145 1.000 0.119 | 2001-09
>  10599 0.010 0.087 0.182 0.043 0.226 0.065 |   1074 0.145 0.299 
>0.838 0.137 1.000 0.145 | 2001-10
>  11348 0.008 0.069 0.149 0.034 0.184 0.058 |    859 0.141 0.334 
>0.807 0.141 1.000 0.141 | 2001-11
>   8330 0.005 0.065 0.129 0.032 0.162 0.116 |   1037 0.150 0.352 
>0.867 0.219 1.000 0.150 | 2001-12
>   8449 0.008 0.099 0.180 0.049 0.230 0.048 |   1040 0.089 0.298 
>0.879 0.177 1.000 0.089 | 2002-01
>   8079 0.008 0.084 0.178 0.046 0.216 0.059 |    957 0.109 0.251 
>0.829 0.079 1.000 0.109 | 2002-02
>   9664 0.008 0.105 0.189 0.056 0.238 0.060 |   1129 0.121 0.222 
>0.864 0.087 1.000 0.121 | 2002-03
>   9318 0.008 0.069 0.155 0.035 0.189 0.077 |   1074 0.127 0.298 
>0.854 0.152 1.000 0.127 | 2002-04
>   1372 0.003 0.085 0.170 0.050 0.205 0.050 |    122 0.115 0.303 
>0.779 0.082 1.000 0.115 | 2002-05
>
>The test for the difference Form = .0595 - Box = .1236 is significant
>	(t(15) = 12.59, p < .001).
>So users make significantly less errors of this type with the matrix form.
>I am not sure what to make of the significant correlation of the error rates
>	(t(14) = 2.86, p < .05)
>Maybe there are error-prone months of the year?
>
>Analysis for 16 points:
>                              Form              Box       Difference
>Minimums                   0.0380           0.0850          -0.1030
>Maximums                   0.1160           0.1620          -0.0340
>Sums                       0.9520           1.9770          -1.0250
>SumSquares                 0.0618           0.2539           0.0719
>Means                      0.0595           0.1236          -0.0641
>SDs                        0.0185           0.0253           0.0204
>t(15)                     12.8620          19.5187         -12.5910
>p                          0.0000           0.0000           0.0000
>
>      Correlation        r-squared            t(14)                p
>           0.6076           0.3692           2.8625           0.0125
>        Intercept            Slope
>           0.0741           0.8315
>|--------------------------------------------------|0.162
>|             2                                    |
>|                                                  |
>|                   1                             1|
>|                                                  |
>|                 1                                |
>|            1                                     |
>|                                                  |
>|                                                  |
>|                         1                        |
>|                                                  |Box
>|            1 1                                   |
>|       1                                          |
>|              1                                   |
>|             1                                    |
>|                                                  |
>|1                                                 |
>|                                                  |
>|1                                                 |
>|1     1                                           |
>|--------------------------------------------------|0.085
>0.038                                          0.116
>                    Form  r= 0.608

From asears@umbc.edu  Sat May 11 18:46:26 2002
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From: "Andrew Sears" <asears@umbc.edu>
To: "Gary PERLMAN" <perlman@turing.acm.org>
References: <Pine.LNX.4.33.0205111744450.7510-100000@turing.acm.org>
Subject: Re: HCI Bib entry
Date: Sat, 11 May 2002 18:49:07 -0400
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Thanks - that was fast!

Andrew

----- Original Message -----
From: "Gary PERLMAN" <perlman@turing.acm.org>
To: "Andrew Sears" <asears@umbc.edu>
Sent: Saturday, May 11, 2002 5:44 PM
Subject: Re: HCI Bib entry


> ok
>
> On Sat, 11 May 2002, Andrew Sears wrote:
>
> > I was hoping a small change could be made:
> > Under Organizations
> > The entry for the Interactive Systems Research Center
> > My affiliation is listed as:
> > "Andrew Sears 2002-03-28 University of Maryland, Baltimore County
(UMBC)"
> >
> > I'm not sure how "University of Maryland, Baltimore County" got in
there - I
> > don't believe I provided that. My affiliation should be listed simply as
> > "UMBC" The university uses the abbreviation as the official name (and I
do
> > the same on all of my publications). If this could be corrected I would
> > appreciate it.
> >
> > Thanks,
> > Andrew
> > ------------------------------------------------------------------
> > Andrew Sears
> > Information Systems Department - UMBC
> > 1000 Hilltop Circle
> > Baltimore, MD  21250
> > Phone: (410) 455-3883
> > FAX: (410) 455-1073
> > Email: asears@umbc.edu
> > URL: research.umbc.edu/~asears
> > Assets 2002: www.acm.org/sigcaph/assets02
> >
>

From owner-chi-web@ACM.ORG  Mon May 13 09:38:46 2002
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Apologies for being so long in compiling a summary, and thanks to everyone
who replied with suggestions and observations.  Unfortunately, no studies
seem to have been done in this area.

I was interested to see that another person had observed users stopping cold
when entering dates and times. (I observed this again last week when walking
through our product with a new hire.)  One suggestion was to supply
plausible examples in date/time fields: we do that, and users still stop
cold. I am continually amazed at what people do not see/read/grok on web
pages! (Yeah, sometimes the UI is at fault.)

On to the suggestions:

Date pickers: Several replies suggested "date pickers" as unambiguous
calendar representations.Our product can do this and users like it. (Yes, it
is possible, though painful, on Netscape. Everything is painful on
Netscape.) However, every year at Christmas a friend in the UK sends me a
lovely calendar...with weeks beginning on Monday: US calendars begin weeks
on Sunday. Not to mention that in the UK people talk about "diaries" where
we say "calendar" in the US. So there is an I18N issue here. In addition,
web date pickers rely on Javascript (or Java or something), which raises
accessibility issues. But I will offer a date picker in addition to an
accessible method; a user preference can determine whether weeks start on
Sunday or Monday. Which brings me to the next suggestion:

Multiple ways of entering the data: one reply suggested combining multiple
ways of entering the data (text fields *and* select boxes, for example).

Text fields: A single text field is problematic in that you need to know
that the user means May 1 and not Jan 5 when 5/1 is entered. This can be
gotten around if the user has selected a date preference. But the single
(free-form) text field seems to be generally confusing: it's not good when
users are "stopped cold" (unless that's the goal, of course).

But the date fields could be presented as separate fields, labeled "day,"
"month," "year." It's possible (again) to order them by user preference, and
to accept either a month name ("May") or number ("5") in the month field.

Select boxes: one reply was definitely on the side of select boxes with
interaction among the boxes such that users cannot select, e.g., 31 Feb. One
reply was strongly against them.

So I'm leaning toward using separate day, month, year text fields, with
"date pickers" as another means of specifying dates. With a good example.
Times are less ambiguous (hours:minutes) and can also be text fields,
separated by a colon (and in 12- or 24-hour format as the user prefers).

One reply noted that the Islamic calendar should also be presented for true
internationalization. Interesting point. Possibly relevant for our product:
need data. Not this release.


Original query:
I work on a web application that includes a calendar and a couple of other
instances where the user enters date and/or time information on a web form.

Our application also has requirements for accessibility and
internationalizability (is that a word? :-) that need to be taken into
account.

I am inclined to use select boxes for hours, minutes (:00, :15, :30, :45),
day, month, year. I have seen recommendations to use text boxes for these
data, allowing users to type the information in whatever format they
normally use. Our application actually can do this for dates, but my
observation of users is that they are confused by a text box: they stop cold
and usually mutter something about "what format..." Even though an example
is provided in the box itself! Then, most users slavishly copy the example,
whether or not this is a format they normally use.

So, while a text box is fewer clicks than a select box, the net result seems
to be more time and trouble using the text box. A select box has the virtue
of being much clearer, more clicks nothwithstanding.

I am wondering if there are any studies/literature/guidelines for
representing this information? In an accessible, localizable way.

    --------------------------------------------------------------
    Tip of the Day: Use the archives to research common questions
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From EGoldsmith@SmartPipes.com  Fri Jun  7 16:25:25 2002
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From: "Goldsmith, Eric" <EGoldsmith@SmartPipes.com>
To: "'perlman@acm.org'" <perlman@acm.org>
Subject: Life after CIS 758
Date: Fri, 7 Jun 2002 20:25:22 -0000 
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Hi Gary,

I was a student in your CIS 758 class in the early 90's - it must have been
around '93 because I remember your first child being born around finals
week. If your memory is like mine, you'll probably have no recollection of
me ;-) I believe the class built some kind of search engine and its UI.

At any rate, I ran across your Web site today and enjoyed reading the Kids
and Computers section (The Ant People story was good too). I now have kids
of my own (5 yrs and 1 yr), and have struggled with how to provide access to
the Internet for those who can't yet read. The Startup Page you created for
George is just the ticket - don't know why I didn't think of it.

Anyway, just wanted to say hi.

Take care,
Eric Goldsmith


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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3DUS-ASCII">
<META NAME=3D"Generator" CONTENT=3D"MS Exchange Server version =
5.5.2653.12">
<TITLE>Life after CIS 758</TITLE>
</HEAD>
<BODY>

<P><FONT FACE=3D"Georgia">Hi Gary,</FONT>
</P>

<P><FONT FACE=3D"Georgia">I was a student in your CIS 758 class in the =
early 90's - it must have been around '93 because I remember your first =
child being born around finals week. If your memory is like mine, =
you'll probably have no recollection of me ;-) I believe the class =
built some kind of search engine and its UI.</FONT></P>

<P><FONT FACE=3D"Georgia">At any rate, I ran across your Web site today =
and enjoyed reading the Kids and Computers section (The Ant People =
story was good too). I now have kids of my own (5 yrs and 1 yr), and =
have struggled with how to provide access to the Internet for those who =
can't yet read. The Startup Page you created for George is just the =
ticket - don't know why I didn't think of it.</FONT></P>

<P><FONT FACE=3D"Georgia">Anyway, just wanted to say hi.</FONT>
</P>

<P><FONT FACE=3D"Georgia">Take care,</FONT>
<BR><FONT FACE=3D"Georgia">Eric Goldsmith</FONT>
</P>

</BODY>
</HTML>
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From mcj@coac.net  Sun Jun  9 01:53:12 2002
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From: =?iso-8859-1?Q?Maurici_Carb=F3_Jordi?= <mcj@coac.net>
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Subject: =?iso-8859-1?Q?numm=F2lt_-_mathcats?=
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To Gary Perlman:

>From a few time, I am collaborating with MathCats and Wendy Petti in a =
beatiful toy.
Wendy decided to publish a resume of our correspondence.
Is the corresspondence about a little discussion between us.
The discussion is about the 'reset' button.
I hope you will enjoy it:

http://www.mathcats.com/explore/obbl/collaborating.html

For my part, is dedicated to you (a little)

Thanks for your time and your writings!.

Maurici Carb=F3 Jordi
C/ Sant Antoni M=AA Claret, 324 p.46
Barcelona 08041
Spain
Tel: [34] 93 455 39 20
T M=F2b: [34] 600 33 64 95
E-Mail: mcj@coac.net
URL: http://www.nummolt.org
URL: http://www.geocities.com/nummolt/
URL: http://mywebpage.netscape.com/mauricicarbo/

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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
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charset=3Diso-8859-1">
<META content=3D"MSHTML 5.50.4207.2601" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2>To Gary Perlman:</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>From a few time, I am collaborating =
with MathCats=20
and Wendy Petti in a beatiful toy.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>Wendy decided to publish a resume of =
our=20
correspondence.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>Is the corresspondence about a little =
discussion=20
between us.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>The discussion is about the 'reset'=20
button.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>I hope you will enjoy it:</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><A=20
href=3D"http://www.mathcats.com/explore/obbl/collaborating.html">http://w=
ww.mathcats.com/explore/obbl/collaborating.html</A></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>For my part, is dedicated to you (a=20
little)</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Thanks for your time and your=20
writings!.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Maurici Carb=F3 Jordi<BR>C/ Sant Antoni =
M=AA Claret,=20
324 p.46<BR>Barcelona 08041<BR>Spain<BR>Tel: [34] 93 455 39 20<BR>T =
M=F2b: [34]=20
600 33 64 95<BR>E-Mail: <A =
href=3D"mailto:mcj@coac.net">mcj@coac.net</A><BR>URL:=20
<A href=3D"http://www.nummolt.org">http://www.nummolt.org</A><BR>URL: <A =

href=3D"http://www.geocities.com/nummolt/">http://www.geocities.com/nummo=
lt/</A><BR>URL:=20
<A=20
href=3D"http://mywebpage.netscape.com/mauricicarbo/">http://mywebpage.net=
scape.com/mauricicarbo/</A></FONT></DIV></BODY></HTML>

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From smith.131@osu.edu  Mon Jun 17 09:23:27 2002
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From: Phil Smith <smith.131@osu.edu>
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Ohio State has created a new set of email addresses and will not forward 
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My new email address is Smith.131@osu.edu

Hope things are going well!

Phil

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From klas@lothlorien.cs.uni-dortmund.de  Tue Jun 18 04:29:28 2002
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Hello HCIBIB,

we tried to download the raw data per ftp, but at the moment we are
rejected, since the anonymous user can not login anymore.

Is it possible to mirror the raw data soon again ?


 Tschau, Peter.

-- 

University of Dortmund | email : klas@ls6.cs.uni-dortmund.de
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From: Richard Miller <rmiller@embracenetworks.com>
Subject: Some closure for Rodney Fuller's Death
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A few of you were at the CHI conference and we toasted to Rodney, but 
never heard the final details. I hope Christiane's email answers your 
questions and you can take a minute to have a good thought for Rodney.


>Date: Mon, 03 Jun 2002 18:56:09 -0700
>From: "Christiane R. Fuller"<chfuller@earthlink.net>
>To: rmiller@embracenetworks.com
>Reply-To: chfuller@earthlink.net
>Subject: Great to hear from you
>Sender: chfuller@earthlink.net
>X-Originating-IP: 207.233.31.9
>X-OriginalArrivalTime: 04 Jun 2002 01:56:57.0470 (UTC) 
>FILETIME=[1BBEF1E0:01C20B6B]
>
>Hi:
>
>I'm so glad you contacted me and thrilled that your nuptials were a 
>success.  From your website, it looks like it was going to be a 
>great party.
>
>My family recently got together (May 18 - 20) and was able to enjoy 
>one anotherís company (for about 18 hours).
>
>The autopsy report came in and it turns out that Rodney died of 
>hypertropic cardiomyopathy (i.e., an enlarged heart - www.webmd.com 
>has a good overview of this condition).  It is genetic and is hard 
>to detect if you don't know to look for it.  Knowing Rodney, he did 
>not visit the doctor very often, and when he did, he did not receive 
>a full physical.  Do you happen to know if he had a doctor in NJ? 
>Did Bell Labs require an initial physical?   
>
>My family is wondering is if you (or any of Rodney's friends) are 
>aware of him ever complaining of chest pain, shortness of breath, 
>fainting or near-fainting.  These are the most common symptoms that 
>accompany this condition.  We would like to piece together what we 
>can to find out what his symptoms were because my mom's cardiologist 
>states that the rest of us must get this checked out (to determine 
>if any of us have it.)
>
>I hope that you can make it down sometime in the next month.  Mom 
>and Dad will be going up to Boulder, UT soon to their ranch and will 
>spend the summer there.  Dad plans on leaving soon and traveling 
>back and forth for the next month.  Mom can't go until the end of 
>June (when school gets out).  If not, they will be back in So. Cal. 
>after Labor Day and will be here for the rest of the year. 
>
>My younger brother, Darrell, is doing an internship at a law firm in 
>Stanford and I plan on going up to visit him at least one or two 
>weekends this summer.  I was hoping to meet you while I was up 
>there. 
>
>Please let me know what your itinerary is and I'll try to schedule a 
>time for us all to meet.
>
>Thanks again for contacting me.
>
>
>On Mon, 3 Jun 2002 17:09:29 -0700 Richard Miller 
><rmiller@embracenetworks.com> wrote:
>
>I just got finished with my wedding and the honeymoon. I also saw
>many of Rodney's friends before I left, they were all asking me for
>any "final" word on what happened.
>
>I plan on being down in LA more now (I haven't been down in many
>months, since my grandma passed away). I plan on calling your parents
>again and planning to see them (and you, if you are free)
>
>Best wishes...
>
>
>--
>--- --- --- --- --- --- --- --- --- --- ---
>Richard Miller, Ph.D.
>Director of Software Engineering / UI Design
>
>Embrace Networks, Inc.
>950 Kifer Road
>Sunnyvale, CA 95086
>Voice: 408-585-5664
>Fax: 408-720-9186
>E-mail: rmiller@embracenetworks.com
>
>
><p>Christiane R. Fuller</p> <p>
>E-mail: chfuller@earthlink.net</p>


-- 
--- --- --- --- --- --- --- --- --- --- ---
Richard Miller, Ph.D.
Director of Software Engineering / UI Design

Embrace Networks, Inc.
950 Kifer Road
Sunnyvale, CA 95086
Voice: 408-585-5664
Fax: 408-720-9186
E-mail: rmiller@embracenetworks.com

From cp@joplin.psy.ohio-state.edu  Wed Jun 26 22:53:17 2002
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for your conversation with mark....

http://www.ahealthyme.com/topic/sextalk6to12

From editorTZ@mauronewmedia.com  Thu Jun 27 12:02:34 2002
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Dear Editor:

Taskz.com, a leading on-line Executive Resource for User-Centered Design (UCD) has posted the following new article by Deborah J. Mayhew, Ph.D. Feel free to distribute this link to interested colleagues and other publications. 
 
DEBORAH J. MAYHEW, PH.D.
USABILITY TESTING: YOU GET WHAT YOU PAY FOR 
A valid and useful usability test takes time and expertise. Shortcuts and lack of rigorous controls invariably reduce the validity and usefulness of the data generated by the test. Here I offer a description of some of the key ingredients of a good usability test, and some examples of poorly designed or run testing. 
http://www.taskz.com/ucd_usability_testing_indepth.php

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From editorTZ@mauronewmedia.com  Tue Jul  9 11:02:49 2002
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Dear Editor:

TaskZ.com, a leading on-line Executive Resource for User-Centered Design (UCD) has posted the following new article by Charles L. Mauro. Feel free to distribute this link to interested colleagues and other publications. 
 
CHARLES L. MAURO
WHILE NATHAN SLEPT, WHAT RICH, POWERFUL TECHNOLOGISTS KNOW ABOUT THEIR CUSTOMERS 
Thomas J. Watson Sr., founder of IBM, once said, "I think there is a world market for maybe five computers." No one denies Watson was a very smart man, the very essence of the modern capitalist, but his projected demand for computers was down right foolish. Sometimes rich, powerful technologists reveal staggering levels of stupidity when it comes to understanding the implications of their technology or, more frequently, the needs of their customers. Chairman Watson's statement has now been officially pushed from the pedestal. Thank you, Nathan Myhrvold. It was a long time coming. 
http://www.taskz.com/ucd_nathan_slept_indepth.php

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RECENT ARTICLES

USABILITY TESTING: YOU GET WHAT YOU PAY FOR
By Deborah J. Mayhew, Ph.D.
A valid and useful usability test takes time and expertise. Shortcuts and lack of rigorous controls invariably reduce the validity and usefulness of the data generated by the test. Here I offer a description of some of the key ingredients of a good usability test and some examples of poorly designed or run testing.
http://www.taskz.com/ucd_usability_testing_indepth.php

MEASURING THE VALUE OF USABILITY ENGINEERING
By Carol Righi, Ph.D.
Practitioners in the field of usability engineering refer to the demonstration of the value of usability engineering as the "Holy Grail" of the field. Such an allusion implies that this proof is something that may or may not exist, but that would be the treasure of a lifetime. If proof of the value of usability is so desirable, why don't usability engineers spend more time measuring it? Here are seven reasons I have observed why usability engineers don't measure the value of usability efforts, rebuttals to each argument, and suggestions for how to remedy them. At the conclusion of this discussion, I will identify and examine a commonality among the reasons that may be the single most problematic barrier to the measurement of the value of usability.
http://www.taskz.com/ucd_righi2_indepth.php

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(12)



From Paul.JANSSENS@dewr.gov.au  Wed Jul 17 03:22:51 2002
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This is a multi-part message in MIME format.

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Hi,

The new web site for the DEWR Usability Centre has now been published on
http://www.dewr.gov.au/aboutUs/corporateResources/usabilityFacility/

Yours,


Paul Janssens
Usability Engineer

Notice:
The information contained in this e-mail message and any attached files may
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<P><FONT SIZE=3D2 FACE=3D"Arial">Hi,</FONT>
</P>

<P><FONT SIZE=3D2 FACE=3D"Arial">The new web site for the DEWR Usability Ce=
ntre has now been published on </FONT><A HREF=3D"http://www.dewr.gov.au/abo=
utUs/corporateResources/usabilityFacility/"><U><FONT COLOR=3D"#0000FF" SIZE=
=3D2 FACE=3D"Arial">http://www.dewr.gov.au/aboutUs/corporateResources/usabi=
lityFacility/</FONT></U></A></P>

<P><FONT SIZE=3D2 FACE=3D"Arial">Yours,</FONT>
</P>
<BR>

<P><FONT SIZE=3D2 FACE=3D"Arial">Paul Janssens</FONT>

<BR><FONT SIZE=3D2 FACE=3D"Arial">Usability Engineer</FONT>
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From dgw@MIT.EDU  Wed Jul 24 17:35:20 2002
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To: Gary Perlman <perlman@TURING.ACM.ORG>
From: David Weininger <dgw@MIT.EDU>
Subject: book announcement--Hinds
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Dear Gary,
I wondered if you would be willing to design a link on the HCI Bibliography 
web page (http://www.hcibib.org) for the following book recently published by 
MIT Press.  If you would like to create a link, the URL would be 
http://mitpress.mit.edu/0262083051.  Please let me know if you will be able 
to create the link.  Thank you!

Best,
David

Distributed Work
edited by Pamela J. Hinds and Sara Kiesler

Technological advances and changes in the global economy are increasing the 
geographic distribution of work in industries as diverse as banking, wine 
production, and clothing design. Many workers communicate regularly with 
distant coworkers; some monitor and manipulate tools and objects at a 
distance. Work teams are spread across different cities or countries. Joint 
ventures and multiorganizational projects entail work in many locations. Two 
famous examples--the Hudson Bay Company's seventeenth-century fur trading 
empire and the electronic community that created  the original Linux computer 
operating system--suggest that distributed work arrangements can be flexible, 
innovative, and highly successful. At the same time, distributed work 
complicates workers' professional and personal lives.
Distributed work alters how people communicate and how they organize 
themselves and their work, and it changes the nature of employee-employer 
relationships.

This book takes a multidisciplinary approach to the study of distributed work 
groups and organizations, the challenges inherent in distributed work, and 
ways to make distributed work more effective. Specific topics include 
division of labor, incentives, managing group members, facilitating 
interaction among distant workers, and monitoring performance. The final 
chapters focus on distributed work in one domain, collaborative scientific 
research. The contributors include psychologists, cognitive scientists, 
sociologists, anthropologists, historians, economists, and computer 
scientists.

Pamela J. Hinds is Assistant Professor of Management Science and Engineering 
at Stanford University. Sara Kiesler is Professor of Human Computer 
Interaction at Carnegie Mellon University.

Contributors
David J. Armstrong, Susan E. Brennan, Paul Cole, Lisa Covi, Catherine Durnell 
Cramton, Kevin Crowley, Jonathon N. Cummings, Thomas A. Finholt, Robert L. 
Frost, Janet Fulk, Susan R. Fussell, Terri Griffith, Pamela J. Hinds, Andrea 
B. Hollingshead, Sara Kiesler, John Leslie King, Robert E. Kraut, Michael 
O'Leary, Nancy G. Maloney, Elizabeth A. Mannix, Gloria Mark, Peter Monge, Jae 
Yun Moon, Mark Mortensen, Bonnie A. Nardi, Margaret A. Neale, Takeshi Okada, 
Gary Olson, Judith S. Olson, Wanda Orlikowski, Erika Bill Peter, Christian 
Schunn, Jane Siegel, Lee Sproull, Stephanie Teasley, John P. Walsh, Joseph B. 
Walther, Suzanne Weisband, Steve Whittaker, JoAnne Yates.

7 x 9, 496 pp., 30 illus., cloth, ISBN 0-262-08305-1

______________________
David Weininger
Associate Publicist
The MIT Press
5 Cambridge Center, 4th Floor
Cambridge, MA  02142
617 253 2079
617 253 1709 fax
http://mitpress.mit.edu

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Subject:      UIEtips: Migrating to Web Standards
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UIEtips: No Standard for Migrating to Web Standards
8/29/02

Contents:

- Letter from the Editor
- UIConf: UIE Research Forum Program Available
- Feature Article: No Standard for Migrating to Web Standards
- Best Practices Report Series Available at UIE.com
- From the Mailbag

- o - o - o -

--> Letter from the Editor

Greetings,

This weekend, I had the pleasure of having my daughter, Arianne,
show me around the Smithsonian's National Gallery of Art in
Washington, DC. It's amazing to see all of these incredible
treasures in one place -- artists whose work I was very familiar with
next to artists I'd never heard of.

What struck me about the collections -- the 20th century works, in
particular -- was how each artist worked with the different mediums.
It's very cool to see Salvador Dali's original oil paintings right
next to Andy Warhol's silkscreens. To create their amazing works, each
artist fully explored the available tools and materials.

Web design can be a lot like this -- exploring the tools and
materials available. In many ways, the browsers are the canvas, and
the markup and scripting languages, such as CSS, XHTML, XML, SVG,
Curl, and Flash, are the materials for which the web page is created.

In today's issue of UIEtips, we're exploring these tools in greater
depth. Normally at User Interface Engineering, we focus on the end
product -- the final pages of the site. But we've found, just like
most designers and developers, we need to understand what *can* be
done in order to understand what *should* be done.

Our feature article is about the standards of CSS and XHTML. I've been
impressed with the flexibility that these variants of HTML give
designers. By just changing the style sheet definitions, pages can
take on a radically different appearance, giving the user a completely
different experience.

In this week's mailbag, we discuss last week's feature article on
web-based applications implemented in Flash. While Flash has it's
downsides (and plenty of them!), we've been really impressed with its
potential to make web apps, a frequent source of user frustration,
smooth and seamless.

History has shown that true innovation and progress happens when we
really explore the tools and materials available. And from this
innovation will come the interfaces of the future that will be easy to
use, pleasing to interact with, and satisfying as we work to achieving
our own goals.

As always, I'd love to hear your thoughts -- write me at
jared.m.spool@uie.com.

Jared M. Spool
Editor, UIEtips


- o - o - o -

-> UIConf: UIE Research Forum Program Available

In case you missed it, last week we announced the full program
for the UIE Research Forum, the big finale at User Interface 7 East.
(http://www.uiconf.com) This is your only opportunity to get a first
glimpse at the latest research coming out of the world of usability
and web design.

The information-packed day includes:

    * User Interface Engineering's latest and most groundbreaking
      findings

    * Ed Chi, Research Scientist at the Palo Alto Research Center
      shares his breakthrough research on how users find information
      on the web.

    * Flash Panel Discussion: Flash developers and usability experts
      debate whether Flash Usability Guidelines are really the answer
      to developers' problems.

You can see a detailed agenda for the UIE Research Forum at
http://www.uiconf.com/uie-7/research_forum.htm.


- o - o - o -

No Standard for Migrating to Web Standards
By Josh Porter, User Interface Engineering

Lately, it seems like everyone is talking about migrating to web
standards, like XHTML and Cascading Style Sheets (CSS). What's the big
deal about these standards?  Why should web teams invest the effort to
learn new coding techniques and convert all their legacy sites over to
standards-compliant sites?

Time and Money, that's why.

Let's say you want to change the colors or rearrange the layout for a
site built with templates that use a table-based design. "It's a
nightmare," says Eric A. Meyer, author of Cascading Style Sheets: The
Definitive Guide and Eric Meyer on CSS. "It can take days just to
finish. With a standards-designed site, you have simple markup and
centralized CSS, and changing the colors and even the layout can be a
matter of an hour's work." Eric says that no matter who you pay to do
the updating on the website, be it an in-house admin or an expensive
consultant, the additional time it takes to make these changes will
cost you money. The time required to update a CSS-driven site is a
tiny fraction of that required for a table-based site.

Molly E. Holzschlag, author of Special Edition Using HTML and XHTML,
agrees. "Early case studies suggest that compliance probably saves
money for everyone in the web site food chain -- from site owner to
developer to ISP. Those are the immediate advantages. Longer term,
working with standards addresses many technical, creative, and even
social concerns. Technically, web sites are more easily maintained and
readily available for many platforms beyond the web. Creatively, we
can apply style sheets that will easily make a site look good on a
computer screen, on a PDA screen, and even in print. Socially, we
remove barriers to access by cleaning up our hacked markup and paying
attention to accessibility concerns."

Some of the best things about the standards are the features that
support accessibility concerns. For instance, CSS provides for a set
of properties that support voice-synthesizer devices, frequently used
by vision-impaired users. With simple coding techniques, designers can
switch between styles to support the broadest ranges of users.

Once a web team has decided that they are ready for standards, they
need to know when they should start making the move. "The best time is
now, and not a moment later," according to Eric. "If you don't know
the first thing about the topic, then start learning. If you're
familiar with the subject, then start planning for a conversion. If
you already have a plan, then launch it as soon as is feasible."

Eric says that building websites using old standards is like "putting
a steam engine in an automobile. The technology was great for the day,
but the state-of-the-art has moved on."

Molly is careful to stress the long-term benefits of switching to
standards.  "Learning web standards on a professional level is a
commitment that will take effort now and require years of study to
maintain and grow. Being a web designer or developer is no longer
novel.  We have very complex jobs to do and standards are a means of
doing that job with maturity and excellence. When your team has a good
overall understanding of and long-term commitment to standards, that's
when you can consider a switch."

After web teams convince themselves, their clients, and their
management that they should switch to standards, they need a plan.
Both Molly and Eric recommend integrating standards gradually. They
suggest starting at a redesign point or when you're building a new web
site. That way, the pain of change or additional learning is partly
expected, and the change able to be folded into the expected budget.

What about all the content that's already out there? Should you plan
to convert it right away? "Not necessarily," says Molly, who has been
here before. "If the cost to make all legacy documents compliant is
prohibitive, then begin to move forward from this point using
standards. If, at some point in the future, you can address the legacy
concerns, do so then." There's no rule that says that the site has to
be 100% standards-compliant on the first day.

As for techniques to help you switch, Molly suggests teams put
together a style guide for new coding practices and content, such as
corporate logos and colors. "Add sections for specific clients where
necessary. Research and try out development tools, such as very highly
flexible and affordable content management systems and visual editors
that are standards-savvy. Study your browsers-this may be the toughest
part, because the platform and versioning differences are vast." She
also suggests checking out standards validators, such as Dave
Raggett's HTML-Tidy (http://tidy.sourceforge.net), the World Wide Web
Consortium (W3C) validators (http://validator.w3.org), and
accessibility validators like Bobby. (http://bobby.watchfire.com)

Eric suggests an approach that he calls a support matrix. Teams should
identify different levels of user experience, and what needs drive
each one. "For example, the top matrix level could be the
bells-and-whistles site with flyout menus and juggling bears and
everything. Then next level down is the same site, but without the
flyout menus and such; it's still navigable and useful, but it doesn't
have all the frosting. And so on. Then you determine what level of
standards support is necessary for each level and go from there."

Even with a lot of enthusiasm for standards, developing for them can
still involve a steep learning curve. You can avoid some common
pitfalls. Eric says a common problem occurs when teams have
unreasonable expectations. Web standards are not a cure all, and won't
make all problems go away. Some browsers have better support than
others do. He notes, "I see lots of teams run aground on nitpicky
details that aren't quite consistent between browsers, and that's a
shame. There are much bigger fish to fry than whether or not the page
title has 10 or 14 pixels of space under it. Remember the whole
forest, and that standards offer you the best path through it."

Molly urges teams to continue doing those things that have worked in
the past, like a solid client needs analysis. It's important to know
if your users have different needs that you must address in your
choice of supported browsers and standards. For example, you might
still have to code for 4.0 browsers because your users are on an
intranet where the technology support hasn't yet upgraded. Molly
promises, though, that most problems are solvable following standards.
"It just takes an understanding of the standards," she maintains, "to
know how they can be applied to each problem."

Because standards are always growing and changing, Molly is a big
advocate of standards education. Teams must continue to learn about
evolving standards, so they can implement effective plans for the
future. She suggests going right to the source, the W3C.
(http://www.w3.org) However, Molly warns that "much of the W3C's
material is very complex and exhausting for the busy web professional
to go through. The Web Standards Project (http://www.webstandards.org)
is an excellent place to get information. They're providing an early,
yet growing, resource for learning more about standards." Molly also
says book publishers New Riders and glasshaus are "paying sincere
attention to these concerns." Eric agrees, adding O'Reilly as a
publisher. He also points to newsgroups and mailing lists as a
valuable resource because "no book or specification will cover every
question you might have."

The acronym-filled world of standards can be frightening, if you let
it. However, the promise of saving time and money, while making
everyone's job easier in the long run makes it worth investigating.

  +  +  +

This article is also available on our conference site at
http://www.uiconf.com/uie-7/web_standards_article.htm.

Is your team considering the move to standards? Are you wondering how
to plan for it? Then you'll want to attend Molly E. Holzschlag's and
Eric A. Meyer's full-day seminar at User Interface 7 East, where
you'll learn tricks and techniques for making XHTML and CSS work for
you. (http://www.uiconf.com/uie-7/fullday-holzschlag-meyer.htm)


- o - o - o -

-> Best Practices Report Series Available at UIE.com

If you are like every other web designer we've ever met, then you want
to build the best possible sites you can. We want to make sure you
have everything you need to make that happen. We've designed our Best
Practices Series of UIE Reports to tell you everything we know about
what it takes to create the best web sites.

Getting Them to What They Want - Single Report: $24.99
    Are your users looking for something on your site that they
    can't find? Have you put valuable content on your site that
    nobody knows about? Our latest research has turned up eight best
    practices that can get your users directly to your content.
    Perfect for  both Internet and Intranet developers.  Read the full
    report description at: http://www.uie.com/what_they_want.htm

Making the Best with Flash - Single Report: $34.99
    Are you considering Flash for your site? Do you want to know
    when it is most effective and when it fails? Our latest research
    has turned up five best practices for creating engaging content
    with Flash. Perfect for anyone currently developing in Flash or is
    considering it in the future.  Read the full report description
    at: http://www.uie.com/flash.htm


- o - o - o -

-> From the Mailbag

We've gotten a lot of questions about Christine Perfetti's article,
"Flash Strikes Back", that appeared in the last UIEtips issue.
(http://www.uie.com/Articles/flash_strikes_back.htm) Several readers
asked us when we first became so fascinated with Flash.

Christine explains:

    As Jared mentioned last week, we've been interested in Flash's
    capabilities for creating usable interfaces for quite some time
    now. We've always thought that Flash can offers developers
    capabilities not possible with HTML-based designs. The problem was
    that too often we were seeing Flash used for the wrong reasons.

    I'd have to say our interest really piqued last year. We'd been
    reading a lot about the great work that Chris MacGregor
    (http://www.flazoom.com) and other Flash developers had been doing
    to improve the usability of Flash-based implementations. We
    decided to conduct one of our most extensive research projects
    ever to examine the strengths of Flash.

    In the project, we analyzed dozens of Flash implementations,
    collecting examples of every type of Flash design we could
    uncover. Then, after speaking to web site designers to determine
    their goals for the Flash implementations, we studied how users
    actually used the site.

    While we found that many of the designs didn't come anywhere near
    achieving either the intentions of the designers or the goals of
    the users, some of the implementations we studied did succeed.
    Even more important, we noticed that Flash offered developers
    capabilities to improve the user experience in ways that were
    never possible with HTML.

    This was the beginning of our fascination with Flash. And last
    November, we published our first report on Flash that summarizes
    these research findings and the best practices that emerged for
    creating usable Flash implementations.

(Editor's Note: You can read about the report Christine mentions,
"Making the Best with Flash" at http://www.uie.com/flash.htm)

 + + +

After reading last week's feature article, Jack Chesley wrote us about
some of the advantages of traditional HTML-based implementations for
web applications:

    Since you are now embracing Flash as a viable user interface (and
    I agree with you when you are speaking of a client-server style
    application), I would like to put in a plea for plain old HTML
    forms when appropriate.  Recent versions of IE and Netscape have
    incorporated a 'memory' feature for filling out forms that use the
    same information (such as name, telephone, address, state, zip,
    etc) that I have found to be very useful.  I did not realize how
    useful until I came across a Flash form that looked nice but added
    no particular funtionality over a normal form... EXCEPT that the
    memory feature did not function, drop-down boxes did not accept
    typing a letter to bring you to an item starting with that letter,
    and the Enter key did not submit the form.

    With the web becoming more of a tool than a novelty, and the
    major browsers moving towards actually supporting standards, we
    need to program for user familiarity and expectations and push for
    common useful functionality in the user interfaces.

Here is Jared's reply:

    You're absolutely correct. Remembering previous typed-in values,
    automatically jumping when using a drop-down, and automatically
    submitting when hitting the enter key are all things that Flash
    implementations don't do automatically.

    Unfortunately, my understanding is that these 'standards', as you
    call them, are very browser dependent and really aren't standards
    at all. Making them a standard would be a good thing, because then
    we would expect the same behavior no matter which browser we were
    using.

    However, that would require cooperation between Microsoft,
    Netscape, Macromedia, and everyone else creating browsers and
    other user experience components. In time, this will come. Someone
    will innovate, others will follow.

    That's what got us to where we are. Microsoft innovated the
    Autocomplete funcationality, where field data is retained.
    Netscape and other imitated this feature, adding their own little
    flairs.

    Yet, there is no standard specifying where the values are kept.
    So, if I enter my phone number into IE, Netscape won't know that
    I've done this. This doesn't affect most users, since they don't
    change browsers. But other UX tools, like Flash, can't take
    advantage of this. Without a standard understanding of where the
    data is stored, everyone will only implement their own isolated
    solutions. And users won't understand why it works sometimes, but
    not others.

    While hurdles like these make the user's life difficult, I still
    think that there's a lot of potential for Flash and tools like it.
    And it's the implementation of these interfaces that make us
    realize which features we've come to depend on and which ones can
    fade away into obscurity without us losing any sleep.

 + + +

On the same topic, Gary Murphy from TeleDynamics Communications Inc.
asked us:

    I don't mean to start a religious war, but I'm curious: What is so
    innovative with Flash that cannot be done with Java applets? A
    better question: Why did Java fail and Flash succeed?

User Interface Engineering's Will Schroeder has given this topic a lot
of thought and crafted this response:

    Well, as far as we can see, there's nothing intrinsically better
    or more innovative about Flash than Java. However, there are some
    distinct differences between the two environments.

    In a recent study, we compared Flash MX, Java/Swing, and
    Microsoft's .Net. We examined what strengths these environments
    can offer developers for everyday e-commerce applications.

    We compared and contrasted how easy it was for developers to
    implement in these different environments. We examined the
    capability for these tools to offer a smooth progress from
    point-to-point in the purchasing process, an overview of the
    process as they worked through it, control of screen real estate,
    focus and context, quickness of response, and self-explanation.

    In each case, Flash MX made it as easy or easier for the
    developer. In our view, this makes Flash a more appropriate
    development (and maintenance) tool for "everyday" web-based
    applications work than the other candidates.

    My daughter, who just finished sweating her way through an
    introductory Java course, will be distressed to hear that Java may
    have failed. But that's not really the case at all.

    Java was handicapped in our analysis precisely because it is a
    complete programming language in which an experienced developer
    can do just about anything. Flash MX fared better because the
    people who built it aimed it from the beginning at enabling a
    certain set of tasks, which happen to be very handy for everyday
    web-application development.

(Editor's note:You can read about the full study Will talks about in
our whitepaper "Enhancing User Interaction in Pet Market" at
http://www.uie.com/whitepaper.htm.)

+ + +

As always, send your thoughts, questions, and comments along to us at
jared.m.spool@uie.com. (Please let us know if it's ok for us to share
your answer in a future UIEtips.)


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From: "Jared M. Spool" <jared.m.spool@uie.com>
Subject:      UIEtips: Evolution Trumps Usability Guidelines
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UIEtips: Evolution Trumps Usability Guidelines
9/9/02

Contents:

- Letter from the Editor
- UIConf: Last Chance to Register Early
- Feature Article: Evolution Trumps Usability Guidelines
- Upcoming Presentations
- From the Mailbag

- o - o - o -

--> Letter from the Editor

Greetings,

Established design fields, like architecture, have time-proven
guidelines. Web site design, on the other hand, is a new craft. While
new rules seem to be emerging, few have been tested. Guidelines, such
as 'always include a Search box on the home page' sound good, but do
they actually produce better sites?

At User Interface Engineering, our team of researchers have explored
this question in detail. Specifically, how can you tell which
guidelines will work for your site?

In our research, we've seen that design guidelines only work when
following them leads to better results. Using our growing database of
usability results, we now can test guidelines to see if following them
actually has the promised effect. And that's exactly what we've done.

Over the past year, we've put various guidelines to the test. In this
week's UIEtips feature article, I have looked at a sample of usability
guidelines and discuss how we can prove or disprove their
effectiveness. Understanding how to test and judge guidelines can help
developers understand which guidelines to adopt and which ones to
ignore.

As always, you can reach me at jared.m.spool@uie.com. I'd love to hear
from you.

Enjoy the article!

Jared M. Spool
Editor, UIEtips


- o - o - o -

-> UIConf: Last Chance to Register Early

Everybody has been telling us how impressive this fall's conference
line-up is. And we completely understand why.  At any given time, the
session we're most excited about turns out to be the most recent
speaker we've talked to!

If you've considered joining us for User Interface 7 East, this is the
time to do it. Early registration ends Tuesday, 9/10.

With the early registration pricing, you can sign up for all four days
of the conference for only $2,190 -- a savings of more than $1,500 off
the final registration price, or just $660/day. After 9/10, the
pricing goes up by $300.

Nick Usborne, Gerry McGovern, Andrew Chak, Molly Holzschlag, Eric
Meyer, Mitch McCasland, Peter Merholz, Indi Young, Kim Goodwin, Derek
Powazek, Ed Chi, and Chris MacGregor are all onboard for this fall's
event. There isn't any other conference that combines this kind of
talent with in-depth, full-day seminars.

You can register right away and get all the information you need at
http://www.uiconf.com.

- o - o - o -

Feature Article: Evolution Trumps Usability Guidelines
By Jared M. Spool

"Use a Search Box instead of a link to a Search page."

This is one guideline from the plethora of recently created usability
guidelines to help designers produce more usable web sites. It makes
sense. After all, there are more than 42 million web sites on the
Internet. It should be simple to study these sites and put together a
list of "do's" and "don'ts" that, when followed, will produce
easy-to-use sites.

Designing a web site, either usable or unusable, is hard work. There
are many details that designers need to take into account, such as
browser differences, content management, information architecture, and
graphic design. Providing proven guidelines to developers can reduce
their already overburdened workload, making one aspect of design that
much simpler.

However, we are assuming the guidelines *actually* result in more
usable sites. This is where things start to get murky.

For example, the guideline above suggests that access to your site's
Search functionality should be through a type-in box, not a link.
We've seen various forms of this guideline in multiple places. The
stated implication always is users are less likely to find Search if
it is only a link to a separate search page and therefore users are
less likely to succeed at accomplishing their goals.

What's most interesting is that the guideline's publishers never
present any evidence that following it will actually improve the
site. The best we've seen is one publisher who stated that on
*their* site, when they changed the link to a type-in box, the use of
Search increased 91%.

While 91% seems like a lot, if only 1.5% of the site's total visitors
originally used Search, a 91% increase would only bring it up to 2.9%
-- still unused by 97.1% of the folks visiting the site. In addition,
that publisher states that they don't know if people actually found
the information they were seeking because of the change. Given this,
is the guideline worth following?

> Testing Guidelines

In the last 18 months, we've been testing guidelines against our
growing collection of usability data. We can see which guidelines
actually predict better results.

Testing a guideline is usually straightforward. We can translate a
well-written guideline into a hypothesis and test it against our data.
For example, we can look at e-commerce sites that have Search boxes on
every page versus those sites that don't and see if the presence of
the Search box predicts that shoppers will buy more.

However, not all guidelines are written well. For example, one
publisher of more than 200 e-commerce guidelines, had many guidelines
we couldn't test because they were not measurable, such as "Make sure
your checkout form fields are written clearly." When a guideline has a
subjective standard (how does a designer know when something is
'written clearly'?), we can't form a measurable hypothesis to test.

> Case study: Expected Placement of Design Elements

When we test guidelines, we find fascinating results. Recently, we
looked at the standard placement of design elements for e-commerce
sites. Our work was based on the guidelines put forward by Michael
Bernard of the Software Usability Research Laboratory at Wichita State
University in his wonderful paper: Examining User Expectations for the
Location of Common E-Commerce Web Objects. (http://tinyurl.com/1cjk)

In this paper, he analyzed where users expected certain e-commerce
elements, such as the shopping cart, Search, product categories, and
login, to appear on the page. He found that his test users were very
consistent in their expectations. From this, he naturally recommended
that designers place these common elements in the locations that users
were most likely to expect.

Using his guidelines, we constructed the following hypothesis: if
sites place these common elements where users expect, we should see
users purchasing more from the sites. With our hypothesis in hand, we
went to our data.

The data we used for this analysis consists of more than 1,000
shopping expeditions on 13 sites with 44 users. Each user had made a
list of products they needed to purchase, we gave them the money, and
put them on sites that had the products they needed. Anytime users
didn't purchase their products, it was because of a problem with the
design of the site.

When we looked at the 13 sites, we found that there was great
variation on the placement of the common elements. Some sites placed
these elements right where the users said they expected them, but
others scattered them in every possible part of the screen.

Given this, we expected that sites matching the users' expectations
would have more sales. However, when we ran the analysis we found it
wasn't true. The sites that ignored the 'expected placement' of
elements sold just as much product as those that matched it precisely.

Not only that, but users' ratings of the sites didn't matter either.
According to the users, sites that didn't place elements in the
standard locations were just as easy, fun, and professional as those
that did. In fact, the location of the elements had no effect on
users' rating of 'The site met my expectations'.

Therefore, while users have a consistent expectation where designers
will place the basic design elements, there's no evidence to suggest
that designers *should* place these elements there. So, the guidelines
proposed in Michael's paper are not likely to help designers.

> Knowing Which Guidelines To Follow

By testing guidelines, we can identify those that will provide the
best value. As we've been studying guidelines published by various
folks, we've noticed something very interesting: web usability
guidelines are very sensitive to the nature of the tasks and the
subtle differences in the content of the site.

We see that a guideline's effectiveness will change when the wording
of the usability test's tasks is changed slightly. For example, if we
tell shoppers to buy a sweater, whether they are interested in buying
one or not, we see different results from when we ask them to buy
something they really need.

We've also noticed that the content dictates whether a guideline
will pass the test. Many guidelines for Search, for example, depend on
whether the content is uniquely identified (like books or proposed
legislation) or not (like apparel or disease symptoms). (See
Strategies for Categorizing Categories at
http://www.uie.com/Articles/strategies_categories.htm for more
information about uniquely identified content.)

If the tasks we use or the nature of the content can affect whether a
guideline passes the test, then that means that we won't have many
generalized guidelines which are always applicable. We need to conduct
more research to understand what variables make each guideline
effective, so that designers understand the context that makes the
guidelines valuable.

> Following Untested Guidelines Possibly Harmful

Sites still need designing while we're waiting for the research. One
option is to follow the guidelines as they stand. After all, smart
people are producing these guidelines -- they've got to worth
something.

Unfortunately, *three* outcomes result from testing guidelines. The
guideline, when followed, either predicts success, doesn't have any
effect on success, or, (the worst case scenario) makes the site
*harder* to use.

In a very recent study of some guidelines, we found that following the
guidelines actually predicted failure in the clickstreams. For
example, one published Search guideline is "Provide a clearly marked
link to Advanced Search". From this guideline, we hypothesized that
when users who found Advanced Search would succeed more often than
those that didn't.

However, in our data, we found that users who utilized advanced
search rarely found their desired content. Use of advanced search
functionality actually predicts failure of the task.

It turns out that following this guideline (making advanced search
more visible) will potentially decrease the usability of the site.
Those designs that didn't provide advanced search actually did better
in our testing.

This means that following untested guidelines is like drinking water
from an unidentified source. It might quench your thirst, but it could
also make you very ill.

> A Practical Alternative to Guidelines: Evolution

If you shouldn't follow untested guidelines, what should you do?
Fortunately, evolution can help.

For most types of sites, there are existing models already out
there. Someone who wants to produce a new site with pharmaceutical
information, for example, can find dozens of existing pharmaceutical
sites.

A small investment in studying how users interact with existing
sites can reveal a lot about what works for your users on their
tasks. You could easily develop an understanding of the 'best
practices' and, from that, produce your own guidelines.

Because you will generate your guidelines by directly observing
*your* users, these guidelines are far more likely to be of value than
generalized guidelines produced from sites that have little or nothing
to do with your work. Evolution has produced these sites and you can
identify which have won the 'survival of the fittest' competition.

Even if you don't have many comparable sites to look at, you can
still use evolution to your advantage. Create your own *mutations* by
trying out ideas and seeing how they work.

This is exactly how sites like eBay and Amazon have gotten to where
they are today.  They'll isolate one of their many servers and change
the design of a few pages, just for users of that server. They'll
compare the results with users of the other servers running the
'existing site'. Because of their traffic volume, they can learn a lot
in just a few hours.

You may need to leave things a little longer on your site, but the
effect is still the same. You'll quickly learn what works and what
doesn't, evolving your site into something that meets both the needs
of your organization and your users.

(Note: If all goes as planned, Jared's article will be published
this afternoon on our web site at http://www.uie.com).

  +  +  +

You can learn more about the work we're doing on guidelines at the UIE
Research Forum on October 17, 2002 (part of User Interface 7 East) in
Cambridge, MA. Will Schroeder, our Chief Science Officer, will look
at a variety of usability guidelines and go into depth about how we
prove or disprove their effectiveness.

We're also very interested in the creation of usability guidelines for
Flash applications, so, Jared Spool will be moderating a fascinating
panel with flash developers Chris MacGregor and Josh On, Macromedia's
Eric Pressman, and our own Christine Perfetti.

You can read more about the UIE Research Forum at:
http://www.uiconf.com/uie-7/research_forum.htm.


- o - o - o -

-> Upcoming Presentations

We spend a lot of time on the road sharing findings from our latest
research. We'd love for you to try and catch us when we're in your
area.

Also, if you're interested in having one of us speak at your site,
please let us know.

- September 10, 2002
  Internet Professionals 495 Meeting
  Hopkinton, MA
  http://www.ip495.org

  Jared M. Spool will present, "Strike Up the Brand: How to
  Strengthen Brands on the Web"

- September 18, 2002
  NYC-CHI Meeting
  New York, NY
  An evening with Jared M. Spool - "Scent of a Web Page:
  Getting Them to What They Want"
  RSVP REQUIRED: nycchi@usableproducts.com

- October 3, 2002
  Human Factors & Ergonomics Society 46th Annual Meeting
  Baltimore, MD
  http://www.hfes.org/meetings/2002menu.html

  Christine Perfetti will present on the featured panel,
  "Usable Multimedia: An Oxymoron?"

- October 5, 2002
  ACM Greater Boston Chapter
  Cambridge, MA
  http://www.gbcacm.org/website/semInfo.php?id=1030

  Jared M. Spool and Christine Perfetti will teach the one-day
  tutorial, "Recent Breakthroughs in Web Site Usability Research"

- October 7, 2002
  Documentation and Training 2002
  Tyngsboro, MA
  http://www.doctrain.com

  Christine Perfetti will present,"Why Good Content Must
  Suck: Designing for the Scent of Information"

- October 17, 2002
  User Interface 7 East
  Cambridge, MA
  http://www.uiconf.com

  Jared M. Spool, Christine Perfetti, and Will Schroeder will
  present their latest research at the UIE Research Forum

  - - -

New York City and Washington DC Area Readers: Jared will be in your
neighborhood this month and could come by your organization and
present some of our latest research.

If you'd like Jared to speak to the designers at your company, he'll
be in Washington the afternoon of September 17 and NYC the afternoon
of September 18. For further details, contact Jared at
jared.m.spool@uie.com.


- o - o - o -

-> From the Mailbag

We received a lot of great feedback on last week's UIEtips feature
article,"No Standard for Migrating to Web Standards" written by Josh
Porter. (http://www.uiconf.com/uie-7/web_standards_article.htm) Chuck
Beck of Lucent Technologies suggested to us that we may have
overlooked a very important point concerning browser support.

Chuck wrote:

    You must make sure that your audience's browsers are set to make
    use of them (Cascading Style Sheets), or the value of using them
    is greatly diminished. And, you should always plan your work in
    such a way that the value of your output is not destroyed if your
    audience is not making use of them (has them disabled, or
    whatever). In other words, don't assume that your audience's
    browsers will be using them.

Since Josh is our local CSS expert, we asked him to give us his
thoughts:

    We could not agree more, Chuck. Although this problem isn't
    isolated to Cascading Style Sheets, (it afflicts any web
    technology), we have too often seen the frustration on user's
    faces when a site they are viewing is not designed for all
    browsers. It's painful, and avoidable.

    One simple way to make XHTML/CSS sites display your content
    usefully on unsupportive (or turned off) browsers is to apply your
    styles to existing structural tags rather than to <span> tags. For
    instance, if you apply a style to a header tag in your CSS, like
    this: H1 {font-size:20px;font-weight:bold;} and a user views your
    site without CSS turned on, the user will still get content
    rendered in the default <H1> style, which is large, bolded text.
    If you had applied this style to a <span> tag, then there would be
    no differentiation between its size and the size of any other text
    on the page.

    Another way developers can quickly make their web pages more
    usable is to order things in their XHTML files in the order they
    are most relevant. Unsupportive browsers that ignore CSS will
    simply display the content in the order determined in the file.

    For instance, if you have a three column layout represented by
    <div> tags, <div id="nav">, <div id="content">, and <div
    id="promotions"> , physically place these tags in the order that
    is most important (i.e. content, nav, promotions). CSS facilitates
    this because standards supporting browsers will display the <div>
    in the places you specify in the stylesheet, but non-supporting
    browsers will load non-styled content sequentially. As a result,
    users may have to scroll to see promotions, but the important
    stuff will be "above the fold".

+ + +

As always, send your thoughts, questions, and comments along to us at
uie@uie.com. (Please let us know if it's ok for us to share your
answer in a future UIEtips.)


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From terrier@univ-tlse2.fr  Wed Sep 11 12:24:06 2002
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Date: Wed, 11 Sep 2002 18:23:44 +0200
Subject: Re: QUIS
From: Patrice Terrier <terrier@univ-tlse2.fr>
To: Gary PERLMAN <perlman@turing.acm.org>
Message-ID: <B9A53AAF.1D9B%terrier@univ-tlse2.fr>
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Hello,

And sorry for writing in French.

I understand that it could be possible not only to customize parts of the
questionnaire as explained but also to translate the different sentences
and. I will transfer the info to a collegue (unfortunately I don't program)
in order to evaluate the benefits of using QUIS rather than CSUQ.
After all, CSUQ is already in french. (Incidently, I noticed that it was not
possible to replace "ce" by "cet" in the options provided. But this will not
disturb the users).

Thank you for your response.
All the best,

Patrice Terrier.


> Hello,
> 
> My French is good enough to understand you, but not to write.
> 
> The QUIS survey has more copyright restrictions than CSUQ,
> so I have not worked on a translation.  See the contact
> information at: 
> http://www.acm.org/~perlman/question.cgi?form=QUIS
> I hope it is understandable from the survey source code:
> http://www.acm.org/~perlman/question.sh
> (especially csuq.pl) how to translate parts.
> 
> Best wishes,
> 
> Gary Perlman
> 
> On Wed, 11 Sep 2002, Patrice Terrier wrote:
> 
>> Bonjour,
>> 
>> J¹ai vu sur votre page une version en français du CUSQ mais je pense que le
>> QUIS serait préférable pour l¹objet que je voudrais faire évaluer.  En
>> effet, il permet de repérer les grands points sur lesquels orienter ensuite
>> l¹analyse (e.g. evaluation menu par menu).
>> 
>> Est-ce que, par hasard, il est possible d¹utiliser le formulaire que vous
>> mettez à disposition en traduisant les libellés du QUIS? Si non, pensez-vous
>> que je puisse tirer autant d¹information du CUSQ ?
>> 
>> Je pense utiliser un questionnaire pour obtenir un feed-back de personnes
>> qui viennent juste d¹être formés à l¹utilisation d¹un intranet à
>> l¹université Toulouse 2. Ces personnes seront les correspondants de
>> l¹intranet, et auront donc un rôle éditorial.
>> 
>> 
>> Cordialement,
>> 
>> Patrice Terrier
>> Maison de la Recherche, L.T.C.
>> Univ. Toulouse Mirail
>> 5 all. A. Machado
>> F-31058 Toulouse cedex 1
>> Tél.: +33 5 61 50 35 44
>> fax: +33 5 61 50 35 33
>> http://www.univ-tlse2.fr/ltc/
>> 
>> 

From sapjc@groupwise.cf.ac.uk  Mon Sep 30 09:00:01 2002
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Date: Mon, 30 Sep 2002 14:01:35 +0100
From: "John Culling" <CullingJ@Cardiff.ac.uk>
To: <perlman@turing.acm.org>
Subject: Re: |STAT on http://www.cf.ac.uk/psych/CullingJ/pipewave.html
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Hi,

Thanks, I'll update it.

While writing, I wrote a module a month or two back which takes the output of
your ANOVA program and applies Tukey pairwise comparisons to all the
significant
sources. I wrote it for my own use, but I it might be a worthwhile addition to
the
|STAT package. Let me know if you think you'd be interested in incorporating
it.
I guess it would need further testing and documentation first.

John.



Dr. John F. Culling
School of Psychology,
Cardiff University.
PO Box 901, Cardiff
CF10 3YG
Tel. +44 29 2087 4523
FAX +44 29 2087 4858

From Serge.Larochelle@UMontreal.ca  Sat Nov  2 16:52:29 2002
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Subject: Condolences
Date: Sat, 2 Nov 2002 16:57:42 -0500
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Dear Gary,

            I have just heard about your mother passing away. I know that=
 it
is always hard to loose a parent, no matter how old they are or, for that
matter, how old we are when this happens. So I sympathize with you. When =
I
became an orphan (i.e., when I lost my second parent), I found that my
children were a great support. Life goes on =85 and I am still hoping and
expecting to have you as a neighbour next year. Serge.

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<p class=3DMsoNormal><span class=3DStyleCourrierlectronique15><font =
size=3D2
color=3Dblack face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>Dear
Gary,<o:p></o:p></span></font></span></p>

<p class=3DMsoNormal><span class=3DStyleCourrierlectronique15><font =
size=3D2
color=3Dblack face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'><![if =
!supportEmptyParas]>&nbsp;<![endif]><o:p></o:p></span></font></span></p>

<p class=3DMsoNormal><span class=3DStyleCourrierlectronique15><font =
size=3D2
color=3Dblack face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'><span
style=3D'mso-tab-count:1'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp; </span></span></font></span><span
class=3DStyleCourrierlectronique15><font size=3D2 color=3Dblack =
face=3DArial><span
lang=3DEN-CA =
style=3D'font-size:10.0pt;font-family:Arial;mso-ansi-language:EN-CA'>I
have just heard about your mother passing away. I know that it is always =
hard
to loose a parent, no matter how old they are or, for that matter, how =
old we
are when this happens. So I sympathize with you. When I became an orphan =
(i.e.,
when I lost my second parent), I found that my children were a great =
support. Life
goes on &#8230; and I am still hoping and expecting to have you as a =
neighbour next
year. Serge.<o:p></o:p></span></font></span></p>

</div>

</body>

</html>

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From aking@jupitermedia.com  Thu Nov  7 18:50:00 2002
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Date: Thu, 7 Nov 2002 18:54:55 -0500
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From: Andy King <aking@jupitermedia.com>
Subject: my new book - review copy
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gary,

hi, in jan. 2003 new riders will be publishing my new book,
"Speed Up Your Site: Web Site Optimization." it includes two
chapters on the psychology of performance that summarizes
existing HCI research into response times and flow.

would you be interested in receiving an early review copy for
your HCI bibliography?

http://www.WebSiteOptimization.com

if so, please send me your mailing address and phone number (for
UPS) and i'll have the publisher send you one. please don't
mention this just yet, it is still early.

best,

- andy

-- 
Andrew B. King     aking@internet.com
Author of         "Speed Up Your Site: Web Site Optimization"
Coming early 2003  http://www.WebSiteOptimization.com
Founder and        http://www.webreference.com
newsletter editor  http://www.javascript.com

From perlman@turing.acm.org  Tue Nov 12 21:17:41 2002
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Date: Tue, 12 Nov 2002 21:17:40 -0500 (EST)
From: Gary PERLMAN <perlman@turing.acm.org>
To: info@bytelevel.com
cc: Gary perlman <perlman@turing.acm.org>
Subject: beyond borders and terminology glossaries
Message-ID: <Pine.LNX.4.44.0211122047310.7703-100000@turing.acm.org>
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Hello again,

I am glad your book is getting good reviews on Amazon.

I was reading various sections today and I thought I would
pass on a practice that we have fond useful with FirstSearch:
	http://firstsearch.oclc.org/
a service that allows users to search up to 80 databases
in English, French, Spanish, Japanese, and Chinese (both
traditional and simplified).

In several places, you show terminology glossaries with terms in rows
and languages in columns.  We do something similar, but we actually
start with technical jargonese that are names for internal use only.
For example, internally, the search history is called "history" but
in English, we refer to it as "Previous Searches". The internal name
never changes, which allows us to write code that always works no
matter what the English, French, etc. versions may change to.
I have claimed that our first translation, accompanied by much debate,
is to non-expert English from of librarian/search engine expert jargon.
We also include notes on some terms that may need explanation,
similar to the context shown in Figure 8.3.

But a more significant practice is that we divide terminology
into sections, including parts of the user interface:
	error messages
	prompts (e.g., Enter your name: )
	button labels (e.g., Sort, Print, E-Mail)
	page titles (e.g., Advanced Search, Previous Searches)
	language names (e.g., English, French)
database-related terminology:
	database descriptions
	index names (e.g., Author, Title, Keyword)
	field names (e.g, Author, Title)
and screen-specific and database-specific terminology.
The items in a section are similar in format and can be constrained
by the same properties (e.g., maximum length, tense).
I think this approach provides many benefits, including
the ability to translate with less context in a live system
because the context is described in the section's metadata.
A little more detail is provided in this proposal from 2002:
	http://www.acm.org/~perlman/fstrans2.html
If you are interested, I could dig up stats on number
of sections and number of terms per section, or details
about the organization.

Gary Perlman (perlman@oclc.org)
OCLC Online Computer Library Center
6565 Frantz Rd., Dublin, Ohio, USA

From info@bytelevel.com  Wed Nov 13 07:57:38 2002
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Reply-To: <info@bytelevel.com>
From: "Info" <info@bytelevel.com>
To: "Gary PERLMAN" <perlman@turing.acm.org>
Subject: RE: beyond borders and terminology glossaries
Date: Wed, 13 Nov 2002 08:04:38 -0500
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Thanks Gary. This looks very interesting. I'll read that article later
today - I wasn't able to view the firstsearch page though (I think the
server is down). But you are definitely tackling one of the biggest
challenges out that - multilingual search.

Thanks for letting me know. I love this stuff. I'll spend some time digging
around and be in touch...

-----Original Message-----
From: Gary PERLMAN [mailto:perlman@turing.acm.org]
Sent: Tuesday, November 12, 2002 9:18 PM
To: info@bytelevel.com
Cc: Gary perlman
Subject: beyond borders and terminology glossaries


Hello again,

I am glad your book is getting good reviews on Amazon.

I was reading various sections today and I thought I would
pass on a practice that we have fond useful with FirstSearch:
	http://firstsearch.oclc.org/
a service that allows users to search up to 80 databases
in English, French, Spanish, Japanese, and Chinese (both
traditional and simplified).

In several places, you show terminology glossaries with terms in rows
and languages in columns.  We do something similar, but we actually
start with technical jargonese that are names for internal use only.
For example, internally, the search history is called "history" but
in English, we refer to it as "Previous Searches". The internal name
never changes, which allows us to write code that always works no
matter what the English, French, etc. versions may change to.
I have claimed that our first translation, accompanied by much debate,
is to non-expert English from of librarian/search engine expert jargon.
We also include notes on some terms that may need explanation,
similar to the context shown in Figure 8.3.

But a more significant practice is that we divide terminology
into sections, including parts of the user interface:
	error messages
	prompts (e.g., Enter your name: )
	button labels (e.g., Sort, Print, E-Mail)
	page titles (e.g., Advanced Search, Previous Searches)
	language names (e.g., English, French)
database-related terminology:
	database descriptions
	index names (e.g., Author, Title, Keyword)
	field names (e.g, Author, Title)
and screen-specific and database-specific terminology.
The items in a section are similar in format and can be constrained
by the same properties (e.g., maximum length, tense).
I think this approach provides many benefits, including
the ability to translate with less context in a live system
because the context is described in the section's metadata.
A little more detail is provided in this proposal from 2002:
	http://www.acm.org/~perlman/fstrans2.html
If you are interested, I could dig up stats on number
of sections and number of terms per section, or details
about the organization.

Gary Perlman (perlman@oclc.org)
OCLC Online Computer Library Center
6565 Frantz Rd., Dublin, Ohio, USA



From keith@instone.org  Thu Dec  5 22:12:14 2002
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References: <Pine.LNX.4.44.0212031909570.22451-100000@turing.acm.org>
Date: Thu, 5 Dec 2002 22:22:47 -0500
To: Gary PERLMAN <perlman@turing.acm.org>
From: Keith Instone <keith@instone.org>
Subject: Re: web hosting
Content-Type: text/plain; charset="us-ascii" ; format="flowed"
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>Hi Keith,
>
>What is your ISP for instone.org and usableweb.com and are you
>happy with them?
>
>Hope all is well with you and your family.
>
>Gary

I have a Verio VPS

http://hosting.verio.com/index.php/vps.html

Nice cuz I get a command line to what feels like my own Unix box.

But too expensive ($149/mo) esp. since I have no time to play with it.

But very flexible for back when I was actively using it.

Family doing well, overall - work is too much, tho, looking forward 
to some vacation here in a few weeks.

Got caught in the Columbus snowstorm on Saturday - very slow going on 
I71 across town at around 6 pm. Was even worse on US23 coming home, 
but we made it!

-- 
keith@instone.org        http://keith.instone.org/

From yahoo@yahoo-inc.com  Fri Dec  6 12:44:55 2002
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<HTML><HEAD><TITLE>Yahoo!</TITLE>
<BODY bgColor=3D#ffffff>
<table width=3D"95%" border=3D"0">
<tr>
  <td width=3D"1%" height=3D"30"><a href=3D"http://webhosting.yahoo.com">
  <img height=3D"30" alt=3D"Yahoo! Web Hosting" src=3D"http://us.yimg.com=
/i/us/wh/yhos.gif" width=3D"288" border=3D"0"></a></td>
  <td valign=3D"bottom" align=3D"right"><font face=3D"arial" size=3D"-1">=
<a href=3D"http://www.yahoo.com/">Yahoo!</a> -=20
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	     <td><p><font face=3D"Arial, Helvetica, sans-serif" size=3D"-1">Dear=
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		 <br>
		 <font face=3D"Arial, Helvetica, sans-serif" size=3D-1>Thank you for ch=
oosing Yahoo! Web Hosting. We know you are eager to get
		 started, so please read on for important information that will help yo=
u
		 create  a successful web site.</font><br>
		 <br>
		 <font face=3D"Arial, Helvetica, sans-serif" size=3D-1>The following in=
formation is addressed in this email:</font><br>
		 <ul>
		   <li><a href=3D"#Signing_In"><font color=3D"#006600" face=3D"Arial, H=
elvetica, sans-serif" size=3D-1>Signing In</font></a></li>
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"Arial, Helvetica, sans-serif" size=3D-1>Explore Web=20
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		   <li><a href=3D"#Using_Email"><font color=3D"#006600" face=3D"Arial, =
Helvetica, sans-serif" size=3D-1>Using Email</font></a></li>
		   <li><a href=3D"#Your_Domain_Name"><font color=3D"#006600" face=3D"Ar=
ial, Helvetica, sans-serif" size=3D-1>Your Domain Name</font></a></li>
		   <li><a href=3D"#Billing_Information"><font color=3D"#006600" face=3D=
"Arial, Helvetica, sans-serif" size=3D-1>Billing Information</font></a></=
li>
		   <li><a href=3D"#Need_Help"><font color=3D"#006600" face=3D"Arial, He=
lvetica, sans-serif" size=3D-1>Need Help?</font></a></li>
		   <li><a href=3D"#Order_Conf"><font color=3D"#006600" face=3D"Arial, H=
elvetica, sans-serif" size=3D-1>Order Confirmation</font></a></li>   =20
		 </ul>
		 <br>
		 <b><font face=3D"Arial, Helvetica, sans-serif" size=3D-1><a name=3D"Si=
gning_In"></a>Signing In</font></b><br>
		 <font face=3D"Arial, Helvetica, sans-serif" size=3D-1>To access your B=
usiness Standard console, go to <a href=3D"http://webhosting.yahoo.com">w=
ebhosting.yahoo.com</a>, click the "Sign in" link in the upper-left corne=
r, then enter your user name and password.</font>
		 <br>
		 <br>
		 <font face=3D"Arial, Helvetica, sans-serif" size=3D-1>
		 <b><a name=3D"Explore_Web_Hosting"></a>Explore Web Hosting!</b><br>
		 Organize your site, design custom pages with our easy-to-use tools, up=
load=20
		 files, and add images or other elements.</font><br>
		 <br>
		 <font face=3D"Arial, Helvetica, sans-serif" size=3D-1>
		 <b><a name=3D"Using_Email"></a>Using Email</b><br>
		 		 Your service includes Yahoo! Business Edition email for your domain=
. Once you <a href=3D"http://webhosting.yahoo.com">sign in</a>, select th=
e "Check Mail" link in the upper-right corner of your Web Hosting console=
 to read and compose email and access mail options like preferences, vaca=
tion responders and signatures. You can create additional email addresses=
 at your domain, like sales@,and share them with others.&nbsp; From your =
Web Hosting console, scroll down  the page and select the =93Email Accoun=
ts and Settings=94 link.       <br>
<br>=20
Detailed information about using Business Edition email is available in  =
our <a href=3D"http://help.yahoo.com/help/us/bizmail/admin">online help</=
a> section.=20
<br>
<br>
</font>
<font face=3D"Arial, Helvetica, sans-serif" size=3D-1><b><a name=3D"Your_=
Domain_Name"></a>   Your Domain Name</b></font><br>
<font face=3D"Arial, Helvetica, sans-serif" size=3D-1>
It may take between 4 and 24 hours for your domain name to become active,=
=20
based on a number of network factors beyond our control. We will immediat=
ely=20
notify you when your web site is viewable and your email address is worki=
ng.
</font>
<br>
<br>
<b><font face=3D"Arial, Helvetica, sans-serif" size=3D-1><a name=3D"If_yo=
u_are_transferring_a_domain_you"></a>   If you are transferring
a domain you already own to Yahoo!,</b> we will notify  you when our syst=
ems
detect that your registrar has changed the nameservers.  After that, your
web site will be viewable and your email address will work  within 24 hou=
rs.</font>=20
<br>
<br>
<b><font face=3D"Arial, Helvetica, sans-serif" size=3D-1><a name=3D"Billi=
ng_Information"></a>   Billing Information</font></b><br>
<font face=3D"Arial, Helvetica, sans-serif" size=3D-1>The monthly Web Hos=
ting fee is automatically charged to your <a href=3D"http://help.yahoo.co=
m/help/us/wallet">Yahoo! Wallet&nbsp;</a> account. You can review your  s=
tatement and update billing information from the Web Hosting console. Sel=
ect  the "My Services" link in the upper-right corner, then select "Chang=
e Billing Options" on the left side navigation. Please note you must be s=
igned in and  you will be asked to provide your security key.</font>
<br>
<br>
<b><font face=3D"Arial, Helvetica, sans-serif" size=3D-1><a name=3D"Need_=
Help"></a>Need Help?</font></b><br>
<font face=3D"Arial, Helvetica, sans-serif" size=3D-1>
You can get quick answers to common questions in our comprehensive <a hre=
f=3D"http://help.yahoo.com/help/us/webhosting">online help</a> section. I=
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</table>
</td>
</tr>
</table>
<br>

<table cellpadding=3D0 cellspacing=3D0 border=3D0 width=3D"95%"><tr bgcol=
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<table cellpadding=3D3 cellspacing=3D1 border=3D0 width=3D"100%">=20
<tr><td bgcolor=3D76B2F0><font color=3D"white" face=3D"Arial, Helvetica, =
sans-serif"><b>
<a name=3D"Order_Conf">Services Ordered</a>
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<tr><td bgcolor=3Dffffff>
<table width=3D100%>

<tr><td align=3D"right" nowrap width=3D"35%">
<font color=3D"black" face=3D"Arial, Helvetica, sans-serif" size=3D-1><b>=
Web Address:&nbsp;</b></font></td>
<td align=3D"left" width=3D"65%"><font face=3D"Arial, Helvetica, sans-ser=
if" size=3D"-1"> www.perlypalms.com </font></td> </tr>
<tr><td align=3D"right" nowrap width=3D"35%">
<font color=3D"black" face=3D"Arial, Helvetica, sans-serif" size=3D-1><b>=
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Business Standard
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<font color=3D"black" face=3D"Arial, Helvetica, sans-serif" size=3D-1><b>=
Email Quota:&nbsp;</b></font></td>
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if" size=3D"-1"> 25 email accounts </font></td> </tr>
<tr><td align=3D"right" nowrap width=3D"35%">
<font color=3D"black" face=3D"Arial, Helvetica, sans-serif" size=3D-1><b>=
Website Quota:&nbsp;</b></font></td>
<td align=3D"left" width=3D"65%"><font face=3D"Arial, Helvetica, sans-ser=
if" size=3D"-1">100MB </font></td></tr>
<tr><td align=3D"right" nowrap width=3D"35%"> <font color=3D"black" face=3D=
"Arial, Helvetica, sans-serif" size=3D-1><b>Purchase Date:&nbsp;</b></fon=
t></td> <td align=3D"left" width=3D"65%"><font face=3D"Arial, Helvetica, =
sans-serif" size=3D"-1">December 06, 2002</font></td></tr>
<tr><td align=3D"right" nowrap width=3D"35%"> <font color=3D"black" face=3D=
"Arial, Helvetica, sans-serif" size=3D-1><b>Order ID:&nbsp;</b></font></t=
d> <td align=3D"left" width=3D"65%"><font face=3D"Arial, Helvetica, sans-=
serif" size=3D"-1">7156830</font></td></tr>

<tr><td nowrap align=3D"right" width=3D"35%"><font color=3D"black" face=3D=
"Arial, Helvetica, sans-serif" size=3D-1><b>Setup Fee:&nbsp;</b></font></=
td>
<td align=3D"left" width=3D"65%"><font face=3D"Arial, Helvetica, sans-ser=
if" size=3D"-1">
$25
</font></td> </tr>

<tr><td nowrap align=3D"right" width=3D"35%"><font color=3D"black" face=3D=
"Arial, Helvetica, sans-serif" size=3D-1><b>Service Fee:&nbsp;</b></font>=
</td>
<td align=3D"left" width=3D"65%"><font face=3D"Arial, Helvetica, sans-ser=
if" size=3D"-1">
$19.95 per month
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</td></tr>


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ca, sans-serif">
Gary Perlman<br>
2008 Lane Rd.<BR>
Columbus, OH 43220<br>

United States of America
 </font></td>
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<tr valign=3D"top">
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<b>Administrator:=A0</b></font></td>
<td align=3D"left" width=3D"65%"> <font size=3D"-1" face=3D"Arial, Helvet=
ica, sans-serif">
Perlman Gary<br>
2008 Lane Rd.<br>
Columbus, OH 43220<br>

United States of America
<BR>
perlman@acm.org </font></td>
</tr>
</table>
</td>
</tr>

<tr> <td bgcolor=3D"76B2F0">
  <font color=3D"white" face=3D"Arial, Helvetica, sans-serif"><b>Payment =
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n=3D"right" nowrap width=3D"35%"><font color=3D"black" face=3D"Arial, Hel=
vetica, sans-serif" size=3D-1><b>Billing Address:=A0</b></font></td> <td =
align=3D"left" width=3D"65%"><font size=3D"-1" face=3D"Arial, Helvetica, =
sans-serif">
2008 Lane Rd.<BR>
Columbus, OH 43220 <br>

United States of America

<br>
perlman@acm.org<br>
614-457-5508
</font></td> </tr> <tr valign=3D"top"> <td align=3D"right" nowrap width=3D=
"35%"> <font color=3D"black" face=3D"Arial, Helvetica, sans-serif" size=3D=
-1><b>Payment Information:=A0</b></font> </td> <td align=3D"left" width=3D=
"65%"><font color=3D"black" face=3D"Arial, Helvetica, sans-serif" size=3D=
-1> MasterCard xxxx xxxx xxxx 9786 <br> 7/2004</font> </td> </tr>=20

<tr valign=3D"top"> <td colspan=3D"2">=A0</td> </tr> </table>



</td></tr></table></td></tr></table></center>
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Thank you for choosing Yahoo! Web Hosting. We know you are eager to get s=
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Thank you for using Yahoo! Web Hosting.  We appreciate your business and =
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Web Address: www.perlypalms.com
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-----2008 Lane Rd.
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From cp@joplin.psy.ohio-state.edu  Sat Dec  7 11:05:37 2002
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From: cp@joplin.psy.ohio-state.edu
To: perlman@acm.org
Subject: xmas wish
Status: RO
X-Status: A
X-Keywords:                
X-UID: 190

Here is a book i'd love
David Butler, The musician's guide to perception and cognition
1992

ISBN: 0028703413

From nicolis@unisi.it  Fri Dec 20 04:44:09 2002
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Date: Fri, 20 Dec 2002 10:46:23 -0500
From: marco nicolis <nicolis@unisi.it>
Subject: Re: stat package
In-reply-to: <Pine.LNX.4.44.0212191245440.18261-100000@turing.acm.org>
To: Gary PERLMAN <perlman@turing.acm.org>
Reply-to: nicolis@unisi.it
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hi gary,
thanks for the package (it seems to be wonderderful, athough I haven't quite 
used it yet). I have successfully (almost) installed the package on my linux 
pc running redhat 8.0. the example file works fine except for the very last 
part  where I get the following error:

-------------------- Scheffe 95% Confidence Interval:
$ echo "sqrt ($df1 * $critf * $MSerror * 2 / $N)" | calc
./example: line 70: calc: command not found

In fact, in the bin directory there is no calc file. I was wondering what the 
linkely cause of the problem may be. I am no computer geek, so please excuse 
the stupidity of the question. thanks
marco

On Thursday 19 December 2002 12:45 pm, you wrote:
> Thank you for your interest in |STAT data manipulation and analysis
> software.
>
> UNIX |STAT for is now (only) available via Web browsers at a secret
> location. http://www.hcibib.org/stat/xyzzy/
>
> To obtain UNIX |STAT files, please follow the instructions at:
> 	http://www.acm.org/~perlman/stat/#access
> If you are compiling on Linux, you may need to remove all references
> to getopt.o in the makefile.  Sorry for the inconvenience.
>
> DOS |STAT executables and documentation are available as a WinZip file:
> 	http://www.acm.org/~perlman/stat/DOS-STAT.ZIP
>
> HTML documentation is available from the |STAT home page:
> 	http://www.acm.org/~perlman/stat/
>
> On Thu, 19 Dec 2002 nicolis@unisi.it wrote:
> > I AGREE TO ADHERE TO THE CONDITIONS OF USING |STAT.
> > I AGREE NOT TO SHARE THE |STAT LOCATION WITH OTHERS.

From chris@firstcircle.co.uk  Sat Dec 21 08:37:32 2002
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From: "Chris McEvoy" <chris@firstcircle.co.uk>
To: "Gary PERLMAN" <perlman@turing.acm.org>
Subject: RE: Userati and HCIBIB
Date: Sat, 21 Dec 2002 13:48:41 -0000
Message-ID: <PBECJHOBJLPJAJJJHNPFMEKGCDAA.chris@firstcircle.co.uk>
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Gary,

I have re-visited all of the hcibib search terms, and the results should now
be a lot better.

I have also provided a sortable view of the data.
http://www.usabilityviews.com/userati_hcibib.html

Cheers

Chris McEvoy

From chris@firstcircle.co.uk  Sat Dec 21 08:57:38 2002
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From: "Chris McEvoy" <chris@firstcircle.co.uk>
To: "Gary PERLMAN" <perlman@turing.acm.org>
Subject: RE: Userati and HCIBIB
Date: Sat, 21 Dec 2002 14:08:47 -0000
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Gary, one more thing.

Thanks for the the effort you have put into hcibib over the years.

Your efforts are appreciated, and it's a great shame you don't get the
recognition you deserve.

Cheers

Chris McEvoy

From Perljan@aol.com  Sun Dec 22 14:14:33 2002
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From: Perljan@aol.com
Message-ID: <146.5d8ff8a.2b376b23@aol.com>
Date: Sun, 22 Dec 2002 14:23:15 EST
Subject: New password
To: perlman@turing.acm.org, cp@joplin.psy.ohio-state.edu
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Attention:

I have changed the code for entering Marcia's house. This was due to 
discovering that the alarm company and the building office had it. It seemed 
dangerous now that the apartment is vacant. So the new code is:

1492

I hope this meets with your approval. 
Another thing is the password, which is "bingo". This is only used when you 
set the alarm off by mistake, and you want to convince the alarm company when 
they call that they don't need to call the police. Just say "bingo". They 
will understand.

Other news: I see that Marcia has a safety deposit box at the Toronto 
Dominion Bank. I think I may have signed for it also, a long time ago, but I 
can't find a key. I don't know what's in it. I found a key at Marcia's, so I 
will just go in and try it.  Or do you have knowledge of a key? 

Will e-mail our movie list shortly, and will be accepting requests.

Love, Janet

From Perljan@aol.com  Thu Jan  2 20:00:21 2003
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From: Perljan@aol.com
Message-ID: <163.197abbb4.2b463aa2@aol.com>
Date: Thu, 2 Jan 2003 20:00:18 EST
Subject: Re: trip back
To: cp@joplin.psy.ohio-state.edu, perlman@turing.acm.org
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Caroline and Gary,

Thank you so much for having me.

The trip went fine. There were lots of people dressed in red. 

I went over to Marcia'a house today. I had a bit of a look around. In the den 
I found a locked metal box full of something, with no key! Do you know what 
this is?

I took some of her nice white stationery to write those thank you notes. this 
was after checking with Emily Post on the etiquette of it all. For the paper, 
flowers or adornements are not correct! But I refrained from adhering to this 
stupid rule: There should be a black border, the thickness of which should 
correspond to the importance of the deceased to the writer. Who thought up 
that rule??

I found a few web sites with basic montreal kids activity info:

http://relocatecanada.com/montreal/kids.html

http://www.montreal.com/tourism/kids.html

And for festival events:
http://www.menumontreal.com/html/events.htm

Janet

From cp@joplin.psy.ohio-state.edu  Wed Jan  8 09:28:28 2003
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Date: Wed, 8 Jan 2003 09:38:42 -0500 (EST)
Message-Id: <200301081438.h08Ecgm22453@joplin.psy.ohio-state.edu>
From: cp@joplin.psy.ohio-state.edu
To: perlman@acm.org
Subject: conference call
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Hi, Robert Raich's secretary suggests a conference call
at 10am on Weds Jan 15 for you, me, and him. 
Could be 1/2 hr or more. 
  I would email her a list of topics in advance and
our phone numbers.
  Could you reserve 10-11 on Weds Jan 15? I suppose
you'd have to do this from home for privacy. 
  If this doesn't work, he is free until 12:30 that
day. Or I can do this alone and you can give me all
your info (I'll ask her what he needs to know).
  xoxoxox

From perlman@oclc.org  Mon Jan 13 09:37:41 2003
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From: "Perlman,Gary" <perlman@oclc.org>
To: "'perlman@acm.org'" <perlman@acm.org>
Subject: FW: can't get to OCLC from Road Runner at home
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-----Original Message-----
From: Crago,Deric 
Sent: Monday, January 13, 2003 9:43 AM
To: Perlman,Gary
Subject: RE: can't get to OCLC from Road Runner at home


It's actually a road runner thing.  Apparently *.oclc.org dropped off the
road runner dns.  A workaround for this in citrix is to change your
connection properties to use 132.174.29.100 instead of oaremote2000.oclc.org
 
Thanks,
Deric
 

-----Original Message-----
From: Perlman,Gary 
Sent: Monday, January 13, 2003 9:24 AM
To: Help Desk
Cc: Perlman,Gary
Subject: can't get to OCLC from Road Runner at home


At home I use Road Runner and I have not been able to get to OCLC for about
a week.

*	I can get to any site on the Internet except OCLC sites 

*	Access to OCLC stopped from two machines (win 98 and me) that have
not changed in over a year 

*	I can not access OCLC via Citrix or via browsers like MSIE 5.5 or
Netscape 6.2 

*	I can not access the OA server or www.oclc.org <http://www.oclc.org>
, so even the oclc home page is inaccessible

I am pursuing this with rr.com, but I was wondering if oclc.org has changed
in the past week.  It appears that oclc.org is inaccessible just from
clients coming through rr.com, which seems strange.


------_=_NextPart_001_01C2BB12.D1195920
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	charset="iso-8859-1"

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">


<META content="MSHTML 6.00.2600.0" name=GENERATOR></HEAD>
<BODY>
<DIV>&nbsp;</DIV>
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma 
size=2>-----Original Message-----<BR><B>From:</B> Crago,Deric <BR><B>Sent:</B> 
Monday, January 13, 2003 9:43 AM<BR><B>To:</B> Perlman,Gary<BR><B>Subject:</B> 
RE: can't get to OCLC from Road Runner at home<BR><BR></FONT></DIV>
<DIV><SPAN class=498224214-13012003><FONT face=Arial color=#0000ff size=2>It's 
actually a road runner thing.&nbsp; Apparently *.oclc.org dropped off the road 
runner dns.&nbsp; A workaround for this in citrix is to change your connection 
properties to use 132.174.29.100 instead of 
oaremote2000.oclc.org</FONT></SPAN></DIV>
<DIV><SPAN class=498224214-13012003><FONT face=Arial color=#0000ff 
size=2></FONT></SPAN>&nbsp;</DIV>
<DIV><SPAN class=498224214-13012003><FONT face=Arial color=#0000ff 
size=2>Thanks,<BR>Deric</FONT></SPAN></DIV>
<DIV><SPAN class=498224214-13012003></SPAN>&nbsp;</DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
  <DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma 
  size=2>-----Original Message-----<BR><B>From:</B> Perlman,Gary 
  <BR><B>Sent:</B> Monday, January 13, 2003 9:24 AM<BR><B>To:</B> Help 
  Desk<BR><B>Cc:</B> Perlman,Gary<BR><B>Subject:</B> can't get to OCLC from Road 
  Runner at home<BR><BR></FONT></DIV>
  <DIV><SPAN class=229511214-13012003><FONT size=2>At home I use Road Runner and 
  I have not been able to get to OCLC for about a week.</FONT></SPAN></DIV>
  <UL>
    <LI><SPAN class=229511214-13012003><FONT size=2>I can get to any site on the 
    Internet except OCLC sites</FONT></SPAN> 
    <LI><SPAN class=229511214-13012003><FONT size=2>Access to OCLC stopped from 
    two machines (win 98 and me) that&nbsp;have not changed in over a 
    year</FONT></SPAN> 
    <LI><SPAN class=229511214-13012003><FONT size=2>I can not access OCLC via 
    Citrix or via browsers like MSIE 5.5 or Netscape 6.2</FONT></SPAN> 
    <LI><SPAN class=229511214-13012003><FONT size=2>I can not access the OA 
    server or <A href="http://www.oclc.org">www.oclc.org</A>, so even the oclc 
    home page is inaccessible</FONT></SPAN></LI></UL>
  <DIV><SPAN class=229511214-13012003><FONT size=2>I am pursuing this with 
  rr.com, but I was wondering if oclc.org has changed in the past week.&nbsp; It 
  appears that oclc.org is inaccessible just from clients coming through rr.com, 
  which seems strange.</FONT></SPAN></DIV></BLOCKQUOTE></BODY></HTML>

------_=_NextPart_001_01C2BB12.D1195920--

From perlman@turing.acm.org  Sun Jan 26 23:06:53 2003
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Date: Sun, 26 Jan 2003 23:06:42 -0500 (EST)
From: Gary PERLMAN <perlman@turing.acm.org>
To: Andy King <aking@jupitermedia.com>
cc: director@hcibib.org
Subject: Re: my new book - review copy
In-Reply-To: <a05100323b9f0ad85b952@[65.59.41.86]>
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Dear Andy,

Thanks, I received my copy of SPEED.  I dont know how early it
is, but I have spent a few hours on it and I'm going
to recommend it, if only because it is a reasonable
presentation on a topic that does not get much attention.

I thought the website was okay although I kinda wanted
one page with a summary of all the methods.  Of course,
when I wanted to refer to a chapter summary, I found:
	http://www.websiteoptimization.com/speed/toc/toc.html

I have one very minor criticism, which was more of a puzzle
to me about why it was not there.  Perhaps I missed it,
but one way to make pages display faster is to send
height and width with images.  It may be obvious to
some, but I see sites all the time with this problem.
For many uses, it is more important to get to the
content while the images load into known box sizes
than for the image itself to load quickly.

I also have a larger criticism that I think is more serious.
There is considerable focus on saving space by squeezing out
whitespace, using short names, removing "www" and so on.
While on the surface, these methods save a lot of space,
when used in conjunction with http compression, their impact
is much less.  Try comparing:
	regular web page	--(compress)--> compressed regular
	optimized web page  --(compress)--> compressed optimized
As a very simple example, I took your complete toc.html file
(call it optimized) and added tabs before the <li> tags (call
it regular):
	regular 22693    --(compress)--> compressed regular 9601
	optimized 22202  --(compress)--> compressed optimized 9542
My readings page (html only) may be a better example:
	regular 75399    --(compress)--> compressed regular 28095
	optimized 74903  --(compress)--> compressed optimized 27851
The ratio of regular to optimized size is much greater than the
ratio of compressed regular to commpressed optimized.  That is
because a <li> tag is quickly turned into a single code, and
soon after is <li>\n and \t<li>\n.  This does not invalidate the
concept of optimizing web pages, especially if it is done by the
server so it does not hamper developers, but I think it is
important to point out the relative benefits.  For me, knowing
the tradeoffs made reading about some of the space-saving
optimizations irritating.  It would be better advice to focus
on compression from the start and leave the code obfuscation
to when it is really desirable.

Still, I think that's a minor point in the larger scheme
of things, and I think you have provided a useful resource
to the field.  I'll be adding it to my readings:
	http://www.hcibib.org/readings.html#toc-web
and I'll send in a review to amazon.com.  And I'll plug
it at oclc.org, although that's for a smaller audience.

I appreciated your citation of Bentley's "Writing Efficient Programs."
It's a great little book I used in teaching for years.

Thanks for the chance to review the book and congratulations
on a successful effort.

Gary Perlman, Director, HCI Bibliography Project
PO Box 20187, Columbus, OH 43220 USA
mailto:director@hcibib.org  http://hcibib.org/

On Thu, 7 Nov 2002, Andy King wrote:

> gary,
> 
> hi, in jan. 2003 new riders will be publishing my new book,
> "Speed Up Your Site: Web Site Optimization." it includes two
> chapters on the psychology of performance that summarizes
> existing HCI research into response times and flow.
> 
> would you be interested in receiving an early review copy for
> your HCI bibliography?
> 
> http://www.WebSiteOptimization.com
> 
> if so, please send me your mailing address and phone number (for
> UPS) and i'll have the publisher send you one. please don't
> mention this just yet, it is still early.
> 
> best,
> 
> - andy
> 
> 

From aking@jupitermedia.com  Mon Jan 27 09:05:47 2003
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Date: Mon, 27 Jan 2003 09:17:23 -0500
To: Gary PERLMAN <perlman@turing.acm.org>
From: Andy King <aking@jupitermedia.com>
Subject: Re: my new book - review copy
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>Dear Andy,
>
>Thanks, I received my copy of SPEED.  I dont know how early it
>is, but I have spent a few hours on it and I'm going
>to recommend it, if only because it is a reasonable
>presentation on a topic that does not get much attention.

thanks, i appreciate it and any links you can give to
the web site

>I thought the website was okay although I kinda wanted
>one page with a summary of all the methods.  Of course,
>when I wanted to refer to a chapter summary, I found:
>	http://www.websiteoptimization.com/speed/toc/toc.html

glad you found that, the /speed/ dir has all the book info

>
>I have one very minor criticism, which was more of a puzzle
>to me about why it was not there.  Perhaps I missed it,
>but one way to make pages display faster is to send
>height and width with images.

that is in there, in the summary of the graphics chapter

>It may be obvious to
>some, but I see sites all the time with this problem.
>For many uses, it is more important to get to the
>content while the images load into known box sizes
>than for the image itself to load quickly.
>
>I also have a larger criticism that I think is more serious.
>There is considerable focus on saving space by squeezing out
>whitespace, using short names, removing "www" and so on.
>While on the surface, these methods save a lot of space,
>when used in conjunction with http compression, their impact
>is much less.  Try comparing:
>	regular web page	--(compress)--> compressed regular
>	optimized web page  --(compress)--> compressed optimized
>As a very simple example, I took your complete toc.html file
>(call it optimized) and added tabs before the <li> tags (call
>it regular):
>	regular 22693    --(compress)--> compressed regular 9601
>	optimized 22202  --(compress)--> compressed optimized 9542
>My readings page (html only) may be a better example:
>	regular 75399    --(compress)--> compressed regular 28095
>	optimized 74903  --(compress)--> compressed optimized 27851
>The ratio of regular to optimized size is much greater than the
>ratio of compressed regular to commpressed optimized.  That is
>because a <li> tag is quickly turned into a single code, and
>soon after is <li>\n and \t<li>\n.  This does not invalidate the
>concept of optimizing web pages, especially if it is done by the
>server so it does not hamper developers, but I think it is
>important to point out the relative benefits.  For me, knowing
>the tradeoffs made reading about some of the space-saving
>optimizations irritating.  It would be better advice to focus
>on compression from the start and leave the code obfuscation
>to when it is really desirable.

yes, i hear you. we considered that, and since not everybody
knows how to, or can compress their content, showing them how
to squeeze and transform their code may be their only option. by
combining whitespace removal with the other techniques (especially
css and javascript optimization) you can usually halve your html
file size, and reduce http requests. that is the point of that
part of the book.

compression alone is definitely more effective:

http://www.websiteoptimization.com/speed/6/

typically saving 75-85% for the html, and 35-40% overall.
chapter 18 (compressing the web) is devoted solely to compression
because as you correctly point out, it is very important.

add in html/js optimization gives you 6-7% over compression,
and more importantly reduces your http request load, which
can make a big difference in speed. without compression, you can
save at least 50% off of file sizes, which is substantial (see
above where we saved nearly 65% off of pm's home page).

>
>Still, I think that's a minor point in the larger scheme
>of things, and I think you have provided a useful resource
>to the field.  I'll be adding it to my readings:
>	http://www.hcibib.org/readings.html#toc-web
>and I'll send in a review to amazon.com.  And I'll plug
>it at oclc.org, although that's for a smaller audience.

thanks, i really appreciate it.

>I appreciated your citation of Bentley's "Writing Efficient Programs."
>It's a great little book I used in teaching for years.

yes, i really like his books. and of course i cite your site
also, and kernighan and pike "The Practice of Programming."

http://www.websiteoptimization.com/speed/10/

>Thanks for the chance to review the book and congratulations
>on a successful effort.

thanks again, btw, what did you think of chaps 1 and 2, they
are all about HCI/speed/your area.

- andy

>Gary Perlman, Director, HCI Bibliography Project
>PO Box 20187, Columbus, OH 43220 USA
>mailto:director@hcibib.org  http://hcibib.org/
>
>On Thu, 7 Nov 2002, Andy King wrote:
>
>>  gary,
>>
>>  hi, in jan. 2003 new riders will be publishing my new book,
>>  "Speed Up Your Site: Web Site Optimization." it includes two
>>  chapters on the psychology of performance that summarizes
>>  existing HCI research into response times and flow.
>>
>>  would you be interested in receiving an early review copy for
>>  your HCI bibliography?
>>
>>  http://www.WebSiteOptimization.com
>>
>>  if so, please send me your mailing address and phone number (for
>>  UPS) and i'll have the publisher send you one. please don't
>>  mention this just yet, it is still early.
>>
>>  best,
>>
>>  - andy
>>
>>


-- 
Andrew B. King     aking@internet.com
Author of         "Speed Up Your Site: Web Site Optimization"
Coming early 2003  http://www.WebSiteOptimization.com
Founder and        http://www.webreference.com
newsletter editor  http://www.javascript.com

From perlman@turing.acm.org  Mon Jan 27 10:34:11 2003
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Date: Mon, 27 Jan 2003 10:34:10 -0500 (EST)
From: Gary PERLMAN <perlman@turing.acm.org>
To: Andy King <aking@jupitermedia.com>
cc: Gary perlman <perlman@turing.acm.org>
Subject: Re: my new book - review copy
In-Reply-To: <a05100301ba5aec5fa5f5@[65.56.185.205]>
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On Mon, 27 Jan 2003, Andy King wrote:

> >I have one very minor criticism, which was more of a puzzle
> >to me about why it was not there.  Perhaps I missed it,
> >but one way to make pages display faster is to send
> >height and width with images.
> 
> that is in there, in the summary of the graphics chapter

Okay, I see it, but
(1) it does not explain "why"
(2) it seems odd that it is in the summary and not the chapter
(3) it is not in the index under IMG, image, height or width
I realize it is a simple technique, and many sites use it,
but it can make some sites much less usable if unspecified.
I think that for loading ads or decorative graphics, the
final load time is less of an issue than when the user can
start to make use of it (the JavaScript onLoad event handler
complicates this issue).

> thanks again, btw, what did you think of chaps 1 and 2, they
> are all about HCI/speed/your area.

I thought they were okay.  Frankly, I did not read them before you
asked because I do not need to be convinced that speed is an
important usability issue (my six year old was whining loudly in
the library yesterday as we waited soooo long for the new eMac
to restart). Whether the chapters provide the motivation or the
ammunition others need is an open question.  The box on page 4
presents (1) a survey, (2) an opinion based on some data, (3)
bascially the same opinion, and (4) an empirical study.  Personally,
I think examples might be better -- before and after pages -- on
your speed site.  Maybe you could do this: user enters a URL in a form
and you open two windows, one with the site being loaded regularly and
the other with an automatically optimized site.  You'd need to download
the site to make it fair, but races are motivating and compelling.

Gary

From aking@jupitermedia.com  Mon Jan 27 11:18:10 2003
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Date: Mon, 27 Jan 2003 11:29:52 -0500
To: Gary PERLMAN <perlman@turing.acm.org>
From: Andy King <aking@jupitermedia.com>
Subject: Re: my new book - review copy
Content-Type: text/plain; charset="us-ascii" ; format="flowed"
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>On Mon, 27 Jan 2003, Andy King wrote:
>
>>  >I have one very minor criticism, which was more of a puzzle
>>  >to me about why it was not there.  Perhaps I missed it,
>>  >but one way to make pages display faster is to send
>>  >height and width with images.
>>
>>  that is in there, in the summary of the graphics chapter
>
>Okay, I see it, but
>(1) it does not explain "why"

yes, i thought this was obvious, everybody says and knows this
so we put in summary. i'll ask about adding to index (didn't
realize this wasn't in index)

>(2) it seems odd that it is in the summary and not the chapter
>(3) it is not in the index under IMG, image, height or width
>I realize it is a simple technique, and many sites use it,
>but it can make some sites much less usable if unspecified.
>I think that for loading ads or decorative graphics, the
>final load time is less of an issue than when the user can
>start to make use of it (the JavaScript onLoad event handler
>complicates this issue).
>
>>  thanks again, btw, what did you think of chaps 1 and 2, they
>>  are all about HCI/speed/your area.
>
>I thought they were okay.  Frankly, I did not read them before you
>asked because I do not need to be convinced that speed is an
>important usability issue (my six year old was whining loudly in
>the library yesterday as we waited soooo long for the new eMac
>to restart). Whether the chapters provide the motivation or the
>ammunition others need is an open question.  The box on page 4
>presents (1) a survey, (2) an opinion based on some data, (3)
>bascially the same opinion, and (4) an empirical study.  Personally,
>I think examples might be better -- before and after pages -- on
>your speed site.  Maybe you could do this: user enters a URL in a form
>and you open two windows, one with the site being loaded regularly and
>the other with an automatically optimized site.  You'd need to download
>the site to make it fair, but races are motivating and compelling.

i'm working on something like this... :)

>Gary


-- 
Andrew B. King     aking@internet.com
Author of         "Speed Up Your Site: Web Site Optimization"
Coming early 2003  http://www.WebSiteOptimization.com
Founder and        http://www.webreference.com
newsletter editor  http://www.javascript.com

From aking@jupitermedia.com  Mon Jan 27 11:23:57 2003
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Date: Mon, 27 Jan 2003 11:35:27 -0500
To: Gary PERLMAN <perlman@turing.acm.org>
From: Andy King <aking@jupitermedia.com>
Subject: Re: my new book - review copy
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gary,

tx again for your feedback, this helps (perhaps we can include
your sugg to the second printing's index)

fyi this book is aimed at int to adv users, who we assume
already know this, thus it is just in the summary.

- andy

>On Mon, 27 Jan 2003, Andy King wrote:
>
>>  >I have one very minor criticism, which was more of a puzzle
>>  >to me about why it was not there.  Perhaps I missed it,
>>  >but one way to make pages display faster is to send
>>  >height and width with images.
>>
>>  that is in there, in the summary of the graphics chapter
>
>Okay, I see it, but
>(1) it does not explain "why"
>(2) it seems odd that it is in the summary and not the chapter
>(3) it is not in the index under IMG, image, height or width
>I realize it is a simple technique, and many sites use it,
>but it can make some sites much less usable if unspecified.
>I think that for loading ads or decorative graphics, the
>final load time is less of an issue than when the user can
>start to make use of it (the JavaScript onLoad event handler
>complicates this issue).
>
>>  thanks again, btw, what did you think of chaps 1 and 2, they
>>  are all about HCI/speed/your area.
>
>I thought they were okay.  Frankly, I did not read them before you
>asked because I do not need to be convinced that speed is an
>important usability issue (my six year old was whining loudly in
>the library yesterday as we waited soooo long for the new eMac
>to restart). Whether the chapters provide the motivation or the
>ammunition others need is an open question.  The box on page 4
>presents (1) a survey, (2) an opinion based on some data, (3)
>bascially the same opinion, and (4) an empirical study.  Personally,
>I think examples might be better -- before and after pages -- on
>your speed site.  Maybe you could do this: user enters a URL in a form
>and you open two windows, one with the site being loaded regularly and
>the other with an automatically optimized site.  You'd need to download
>the site to make it fair, but races are motivating and compelling.
>
>Gary


-- 
Andrew B. King     aking@internet.com
Author of         "Speed Up Your Site: Web Site Optimization"
Coming early 2003  http://www.WebSiteOptimization.com
Founder and        http://www.webreference.com
newsletter editor  http://www.javascript.com

From aking@jupitermedia.com  Mon Jan 27 12:53:49 2003
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Date: Mon, 27 Jan 2003 13:05:09 -0500
To: Gary PERLMAN <perlman@turing.acm.org>
From: Andy King <aking@jupitermedia.com>
Subject: Re: my new book - review copy
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>On Mon, 27 Jan 2003, Andy King wrote:
>
>I don't want to dwell on this but it's not clear to me
>what people already know what what people do not.
>I recently reviewed a website that had lots of bells
>and whistles, but no sizes on images used for formatting.
>I work on a T3 line, so I did not notice it until I
>was on a slower line, and the bouncing up and down
>as the sizes were determined by MSIE were spectacular.
>I think that many developers may not be sensitive to
>optimization issues because they work on fast machines/lines.
>Even a presumably professional site like:
>	http://www.unitedmedia.com/comics/dilbert/archive/
>did not until recently use sizes on all the formatting
>images. (I think the sizes just started appearing this week).
>I realize that covering every topic imaginable can add
>a lot of fluff, so I understand your reluctance to cover
>what peeves people with more than a summary.

tx again. yes, i am surprised by the mistakes some
high profile sites make, including width and height.
again, i had to assume some common knowledge, otherwise the
book would be over 600 pages :)

i can ask the publisher about adding a short blurb re this
to second printing, but i believe that is only for typos.

>I just submitted a review to amazon.  I gave it a 5,
>in part because I could not figure out why I'd give it
>a lower rating, and generally tried to get people to
>attend to the issue.

thanks very much, appreciate the 5.

>Here is what I sumbitted.
>I hope I don't appear too fixated on image sizes,
>although I probably am. :-)
>
>-----------------------------------
>
>King's book focuses on an overlooked but critical
>aspect of website usability: response time.  I
>think it's often overlooked by developers because
>they tend to have fast machines and fast
>connections, but even if individual response time
>is not a concern, the techniques discussed in the
>book could save money by requiring fewer servers
>and lower bandwidth requirements.
>
>There are two chapters on the psychology of
>performance, which might provide motivation or
>ammunition to convince people who need convincing.
>Many of the chapters focus on methods to reduce
>the size of textual languages like HTML, CSS, and
>JavaScript.  Better and easier gains are obtained
>by configuring the server for compression, but
>many sites do not have that sort of control.  The
>benefits of all these methods are covered well.
>Optimizing graphics is covered thoroughly,
>explaining the properties of different formats.
>Although it is mentioned in a summary, the
>practice of specifying the height and width of
>images is not explained.  It seems so obvious to
>many developers, but it's a disaster when not
>followed because the page can not be rendered
>until the sizes of all the images have been
>determined.  Techniques for writing efficient code
>are applied to JavaScript, and there is good
>coverage of what takes a long time to execute on
>some browsers.
>
>The book has a web site:
>http://www.websiteoptimization.com/ It shows
>figures, chapter summaries, links to resources,
>etc.
>
>-----------------------------------
>
>>  gary,
>>
>>  tx again for your feedback, this helps (perhaps we can include
>>  your sugg to the second printing's index)
>  >
>  > fyi this book is aimed at int to adv users, who we assume
>  > already know this, thus it is just in the summary.
>  >
>  > - andy
>  >
>  > >On Mon, 27 Jan 2003, Andy King wrote:
>>  >
>>  >>  >I have one very minor criticism, which was more of a puzzle
>>  >>  >to me about why it was not there.  Perhaps I missed it,
>>  >>  >but one way to make pages display faster is to send
>>  >>  >height and width with images.
>>  >>
>>  >>  that is in there, in the summary of the graphics chapter
>>  >
>>  >Okay, I see it, but
>>  >(1) it does not explain "why"
>>  >(2) it seems odd that it is in the summary and not the chapter
>>  >(3) it is not in the index under IMG, image, height or width
>>  >I realize it is a simple technique, and many sites use it,
>>  >but it can make some sites much less usable if unspecified.
>  > >I think that for loading ads or decorative graphics, the
>>  >final load time is less of an issue than when the user can
>>  >start to make use of it (the JavaScript onLoad event handler
>>  >complicates this issue).
>>  >
>>  >>  thanks again, btw, what did you think of chaps 1 and 2, they
>>  >>  are all about HCI/speed/your area.
>>  >
>>  >I thought they were okay.  Frankly, I did not read them before you
>>  >asked because I do not need to be convinced that speed is an
>>  >important usability issue (my six year old was whining loudly in
>>  >the library yesterday as we waited soooo long for the new eMac
>>  >to restart). Whether the chapters provide the motivation or the
>>  >ammunition others need is an open question.  The box on page 4
>>  >presents (1) a survey, (2) an opinion based on some data, (3)
>>  >bascially the same opinion, and (4) an empirical study.  Personally,
>>  >I think examples might be better -- before and after pages -- on
>>  >your speed site.  Maybe you could do this: user enters a URL in a form
>>  >and you open two windows, one with the site being loaded regularly and
>>  >the other with an automatically optimized site.  You'd need to download
>>  >the site to make it fair, but races are motivating and compelling.
>>  >
>>  >Gary
>>
>>
>>


-- 
Andrew B. King     aking@internet.com
Author of         "Speed Up Your Site: Web Site Optimization"
Coming early 2003  http://www.WebSiteOptimization.com
Founder and        http://www.webreference.com
newsletter editor  http://www.javascript.com

From jikanbae@mgsoft.org  Mon Jan 27 20:38:21 2003
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Dear Mr.Perlman,

Thank you for your prompt reply.  And I have to apologize for the rude
e-mail I've sent you before since I was thinking that your e-mail
address was some sort of auto responder.

I have downloaded the |STAT software, and compiled it on Mac OS X 10.2.3
by just replacing "const" macro with the actual printf command.  Nothing
else was hassle to me.  I am enjoying using the |STAT software package.
Thank you.


__________________________________________________________________
MARUI Atsushi, M.S.
                                        E-Mail: jikanbae@mgsoft.org
                                  Web Site: www.mgsoft.org/jikanbae
                                              iChat (AIM): JikanBae
        Get my GnuPG public key at www.mgsoft.org/jikanbae/gpg.html




On 2003.1.27, at 03:15 Asia/Tokyo, Gary PERLMAN wrote:

> Thank you for your interest in |STAT data manipulation and analysis 
> software.
>
> UNIX |STAT for is now (only) available via Web browsers at a secret 
> location.
> 	http://www.hcibib.org/stat/xyzzy/
>
> To obtain UNIX |STAT files, please follow the instructions at:
> 	http://www.acm.org/~perlman/stat/#access
> If you are compiling on Linux, you may need to remove all references
> to getopt.o in the makefile.  Sorry for the inconvenience.
>
> DOS |STAT executables and documentation are available as a WinZip file:
> 	http://www.acm.org/~perlman/stat/DOS-STAT.ZIP
>
> HTML documentation is available from the |STAT home page:
> 	http://www.acm.org/~perlman/stat/
>
> On Sun, 26 Jan 2003, MARUI Atsushi wrote:
>
>> I AGREE TO ADHERE TO THE CONDITIONS OF USING |STAT.
>> I AGREE NOT TO SHARE THE |STAT LOCATION WITH OTHERS.
>>

From alund@microsoft.com  Thu Feb 20 13:50:02 2003
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I need the admin address so I can sign up for the CSTG listserv from
this computer.

=20

Thanks!

=20

ARNIE

Arnie Lund=20
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From aking@jupitermedia.com  Mon Feb 24 09:00:40 2003
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gary,

hi, i thought you and your readers would enjoy this.
it is the entire flow chapter from my book, in html:

Flow in Web Design - Speed Up Your Site

What is this thing called flow? Learn how to design your site to
enable a flow state in your users. This exclusive excerpt from
Andy King's new book includes an interview with Dr. Mihaly
Csikszentmihalyi, the author of "Flow." From New Riders.

http://www.webreference.com/programming/optimize/speedup/chap2/

best,

- andy

-- 
Andrew B. King     aking@internet.com
Author of         "Speed Up Your Site: Web Site Optimization"
For more info see: http://www.WebSiteOptimization.com
Founder and        http://www.webreference.com
newsletter editor  http://www.javascript.com

From aking@jupitermedia.com  Wed Feb 26 11:28:53 2003
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Date: Wed, 26 Feb 2003 11:27:49 -0500
To: Gary PERLMAN <perlman@turing.acm.org>
From: Andy King <aking@jupitermedia.com>
Subject: The Bandwidth Report
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gary,

fyi i just launched a new pub, The Bandwidth Report, at:

http://www.websiteoptimization.com/bw/

The Bandwidth Report is a monthly roundup of connectivity trends
in the US. As of January of 2003, 67.5% of US home users connected
to the Internet at 56Kbps or less. Broadband penetration passed 30%
for the first time in December of 2002 and grew to 32.6% in January.
Extrapolating the Nielsen//Netratings data, broadband penetration in
the US should exceed 50% by July of 2004.

best,

- andy



>Good morning.
>
>I'd ask, for whom, for what purpose, of course.
>
>I do not know of any.  I'm pretty sure there are some for printed text.
>There might be some for comptuer screens, but they may not apply well
>to the web if they are for old displays, pre-web era, etc.
>
>I would look at Jared Spool's site first:
>	http://world.std.com/~uieweb/moreart.htm
>and then maybe check HFI:
>	http://www.humanfactors.com/home/default.asp
>and the Jakob Nielsen probably has at least an informed opinion.
>
>Gary
>
>On Fri, 7 Feb 2003, Andy King wrote:
>
>>  gary,
>>
>>  hi, do you know of any studies of optimal page and/or line
>>  length on the web?
>>
>>  tx
>>
>>  - andy
>>


-- 
Andrew B. King     aking@internet.com
Author of         "Speed Up Your Site: Web Site Optimization"
For more info see: http://www.WebSiteOptimization.com
Founder and        http://www.webreference.com
newsletter editor  http://www.javascript.com

From keith@instone.org  Mon Mar 17 10:55:58 2003
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Date: Mon, 17 Mar 2003 11:00:54 -0500
To: Gary PERLMAN <perlman@turing.acm.org>
From: Keith Instone <keith@instone.org>
Subject: Re: moving to Montreal
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I have a vtech "gigaphone". Only rarely do people say it sounds like 
I am in a tunnel on the speaker phone.

It may not have been the most expensive one Best Buy had, but it was 
in the upper 1/3. I recall picking it because it had a speaker phone 
but not a lot of other features, yet cost more than the feature-laden 
ones. So I assumed the speaker phone part was costing the extra money.

It was has a handset which I often take out and bring upstairs while 
eating lunch. It stays charged for about a week, then I bring it back 
down to the base.

I forget the rationale behind the move - your family in Montreal?

Not that I have made it down to Columbus lately, but it was nice 
knowing you were there whenever I did!

Oh well, just have to rely on other means to talk.





-- 
keith@instone.org        http://keith.instone.org/

From owner-firstsearch@LISTSERV.BOISESTATE.EDU  Wed Mar 19 17:33:37 2003
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              ed too many terms."
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From: Susan Colowick <scolowick@nols.org>
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I get annoyed by this "feature" too, but in the case of 'inst*' I can understand it. Besides institute, you've got instigate, institution, instant, instruction, etc., and all the variations thereon, and that's just in English. For your purposes, it would make a lot of sense to use '(inst* or institute)' since you know there are only two possibilities.

What bugs me is when you enter 'educati*' and it says there are too many terms matched. Let's see: education, educational, educating, and then some variations in other languages. Surely there aren't more than a few dozen matches, if that many.

Susie Colowick
North Olympic Library System
Port Angeles, WA
scolowick@nols.org
360-417-8501

-----Original Message-----
From: Stefan Kramer [mailto:skramer@fielding.edu]
Sent: Wednesday, March 19, 2003 12:21 PM
To: FIRSTSEARCH@LISTSERV.BOISESTATE.EDU
Subject: "Your search contained a term with wildcard characters that match ed too many terms."


One "issue" with FirstSearch that has now bee around for some time (actually since FirstSearch 5 came out, I think), still persists -- the enormously annoying "search result":

"Your search contained a term with wildcard characters that matched too many terms. Please try to add more letters to make your term more specific."

No other online database we subscribe to does this; and our end-users, who inevitably compare commercial online database services (like FirstSearch) they find themselves using at Fielding with the web search engines they're usually already familiar with, are as baffled by it as we librarians are embarrassed when this happens during live, unrehearsed searches in front of a class.  And it happens all too often, forcing long "Xaaa OR Xbbb OR Xccc OR ..." search strings because "X*" simply won't work.

One example that illustrates well just how troubling this is -- the following query (for author affiliation of "Fielding Institute" or "Fielding Graduate Institute"):

        aa: Fielding w1 Inst*

in PsycINFO on FirstSearch causes that message.  Now, if one doesn't know that "Institute" is apparently always abbreviated to "Inst" in PsycINFO in that field, and conducted that search to allow for either word form (spelled out or abbreviated), the result would be: "Your search contained a term with wildcard characters that matched too many terms. Please try to add more letters to make your term more specific."  But truncating any less, even one letter (like "Insti*") would retrieve no records at all, since "Inst" *is* what's in the database!

If someone were to ask me, "what's one thing that might lead you to switch to another service, away from FirstSearch, for as many databases as possible?" -- that would be the answer!  I have advised OCLC of this problem, to no avail, and would be interested to find out what experiences other FirstSearch subscribers have made, and what feedback they have rec'd., with regards to this issue.

--
 Stefan Kramer
 Director of Library Services
 Fielding Graduate Institute
 2112 Santa Barbara St.
 Santa Barbara, CA 93105, USA
 SKramer@fielding.edu
 http://www.fielding.edu/library
 805-898-2931 tel. / 805-898-4170 fax

From zoey@usablenet.com  Thu Mar 20 12:06:10 2003
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From: "Zoey Chanin" <zoey@usablenet.com>
To: <zoey@usablenet.com>
Subject: The Latest on Accessibility around the world
Date: Thu, 20 Mar 2003 12:06:53 -0500
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The Latest on Accessibility around the world

Hello Accessibility community

Another quick monthly update of news we feel is worth sharing with the
accessibility community.

1- LIFT Machine is selected for Best New US Government Technology Award
finalist
2- New TechDis 5-page test for UK Educational organizations=20
3- Happenings around the world: New UK Government standards
4- Accessibility in the News: Toronto Star: Disabled Web-users flex
their muscles

------------------------------------------------------------------------
---
1. Recent AWARD: LIFT Machine is selected for Best New US Government
Technology Award for 2003 by GCN.
For the second year in a row, a UsableNet product has been nominated for
this prestigious award. =A0

Every year, the Government Computer News (GCN) has selected the new
enterprise server solution, LIFT Machine, as a finalist in the
Application Software category for the GCN Best New Technology Awards.
=A0The winner will be announced at the FOSE Show which takes place April
8-10 2003 in Washington DC. =A0The awards highlight the most innovative =
IT
products for government market and showcases them before the largest
audience of government IT buyers.=20

To learn more about LIFT Machine or other UsableNet products and
services, go to: http://www.usablenet.com/frontend/demoform.jsp=20

2. Free SENDA Web accessibility service launched by TechDis
In Birmingham on March 4th at the JISC technical conference TechDis and
UsableNet will team up to offer all web masters in education a simple
way to quickly evaluate the magnitude of the work that needs to be done
on their web sites in order to comply with SENDA web accessibility
standards. The service is simple: the web designer enters any url into
the free test and a report on the first five pages of the site is
emailed directly to them. The service is provided by UsableNet and
hosted on the TechDis web site at =A0http://www.techdis.ac.uk/usablenet/ =


Or get a demo of the stand-alone desktop solution LIFT for Dreamweaver
or LIFT for FrontPage: http://www.usablenet.com/frontend/demoform.jsp

3. UK Standards
The office of e-envoy recently released their official web site
guidelines that will bring clarity to the subject of what a web site
needs to look like under the Disability Discrimination Act (DDA).
Combining these guidelines with the current SENDA legislation makes UK
legislation one of the most aggressive globally. =A0The Web =
accessibility
portion of the guidelines is within a complete framework and content
guidelines for government web design.=20

Specific areas of interest:
The guidelines establish that web sites are covered under DDA -
http://www.e-envoy.gov.uk/oee/oee.nsf/sections/webguidelines-handbook-ma
nagement/$file/104.htm=20

And it sets out a specific technical check list for achieving good web
accessibility:
http://www.e-envoy.gov.uk/oee/oee.nsf/sections/webguidelines-content/$fi
le/04.htm=20

4. =A0Accessibility in the News: Toronto Star: Disabled Web-users flex
their muscles
By: Allison Eastwood
Last month an article focusing on the Royal Bank of Canada was published
in the Toronto Star. =A0It focuses on push for businesses to make their
sites compliant and =93urges them to see that better service draws
business.=94 =A0There are definitely potential legal ramifications for
businesses whose sites to not meet basic accessibility and usability
standards but the significance of it goes beyond legality. =A0=93Barring
disabled users from a Web site - intentionally or not =96 puts an
organization at risk for everything from litigation and damaged
reputation to lost sales=94 according to a 2002 report on Web site risk
management by PriceWaterhouseCoopers. =A0

=93If the legal imperative doesn=92t scare companies into compliance, =
sheer
greed might. One in seven Canadians over the age of 14 has some form of
disability; together, they represent $25 billion in annual disposable
income,=94 says Larry Marcotte (Royal Bank of Canada). =A0=93It=92s a =
business
opportunity,=94 he says =93who can guarantee they won=92t have a =
disability at
some point in their lives?

-------------------------
UsableNet, Inc
Website Testing Systems
zoey@usablenet.com
+1 (212) 965 5388
-------------------------

This email is being sent to parties that have an interest in
accessibility and usability. =A0If you have any information that you =
would
like to add or share, please feel free to contact Zoey Chanin at
zoey@usablenet.com



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From: "Jared M. Spool" <jared.m.spool@UIE.COM>
Subject:      UIEtips: Usability Myths Need Reality Checks
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UIEtips: Usability Myths Need Reality Checks
3/21/03

Contents:

- Letter from the Editor
- UIE Roadshow: Early Registration Pricing Extended Until March 25th
- Feature Article: Usability Myths Need Reality Checks
- Upcoming Presentations


- o - o - o -

--> Letter from the Editor

Greetings,

In just a few weeks, I'm scheduled to be on a panel at the CHI
conference in Ft. Lauderdale, entitled 'The "Magic Number 5": Is it
Enough for Web Testing?'  This panel will once again debate the merits
of how many users are needed to collect reasonable data from a
usability test.

For those of you who haven't paid attention to this great ongoing
debate, the question is about the number of users necessary to conduct
testing. If we have a web site, such as www.weather.com, that is
visited by 42,000,000 users during a northeastern US blizzard, can we
say that a test with only 5 users is really what the designers should
base all their decisions on? If 5 isn't the right number, then what
is? How do we budget and plan when we can't predict how long testing
will take?

While other panelists (including Gilbert Cockton, Jakob Nielsen, and
Dennis Wixon) will be sharing their views and experience on the magic
number, I'm thinking I'm going to discuss a different question: How
did the number 5 become so important and what does it mean to our
practice, as a whole, if it is wrong?

Let's assume, for the sake of argument, that the number 5 is wrong.
(And there is plenty of evidence to suggest that the number necessary
is much, much larger.) Accepting this will change a lot of the basis
of the general practice of usability professionals.

The 5 to 8 user test series is a staple of the profession. It is what
we sell to our management and clients. It is how we budget our work.
It is how we schedule testing into the development process.

And if this is wrong, what else is wrong? What other rules and
practices need revisiting?

This is exactly what Will Schroeder has written about in this issue's
featured article. Will has done a great job of looking at the common
myths that have cemented themselves into our profession's foundation
and started questioning how they got there.

Are there myths you'd like to see challenged? If so, write me at
jared.m.spool@uie.com. I'd love to hear your thoughts on this
controversial topic.

Enjoy this issue,

Jared Spool


- o - o - o -

--> UIE Roadshow:  Early Registration Pricing Extended Until March
25th

If you live in Seattle, San Diego, Austin, Minneapolis, Chicago, St.
Louis, New York City, or Washington, DC, we're coming to your
neighborhoods very soon for our UIE Roadshow. (Program details at:
http://www.uie.com/events/roadshow)

Because we've had so much interest -- and people asking for more
time to get approval -- we've decided to extend the early
registration deadline for a few days, until March 25th. Register
early for just $295 -- a savings of $150 off the walk-in price.

This is your opportunity to spend a full day learning the secret
strategies used by today's most successful web sites. Jared M.
Spool and Christine Perfetti - two of the world's most knowledgeable
web usability experts - will unveil these secrets to you, complete
with a boatload of examples, entertaining commentary, and
inspirational insights. All of this at an affordable price of just
$295!

In this in-depth program, Christine and Jared will share the results
of years of research examining how the best sites navigate users to
their content. In just one day, you'll see the secrets behind
successful designs including Lands' End, A.G. Edwards, Staples.com,
the Bureau of Labor and Statistics, CNN.com, and the BBC. You'll come
away with the practical insights that will change your perspectives on
web design forever.

> Special Pricing

We don't want anyone to be left out, so we've packed all this
information into a single, affordable day-long event.

Register early by March 25, 2003 for just $295 -- a savings of $150
off the walk-in price. Seating is limited, so don't delay.
(http://www.uie.com/events/roadshow)


- o - o - o -

--> Feature Article: Usability Myths Need Reality Checks
By Will Schroeder

Not so very long ago, it was agreed that five to eight users was
enough for a good usability test. Somehow, this idea achieved mythic
status. We believed it. We preached it to everyone who would listen.
It survived in areas where it had been disproved, and was introduced
into new situations where it didn't even apply.

What gives some ideas such staying power?

We challenge new ideas as we should, especially if they might
translate into a change in the way that we do our work. An idea must
be strong and clearly stated to survive. When this idea was first
propounded, it was tested and evaluated. This single idea, which grew
from testing certain kinds of software, became an "industry standard."

Unfortunately, accepted ideas don't always get the same careful
scrutiny that new ideas receive. When the world-wide web came along,
we carried it over to web site testing. Evidence that this was a
mistake slowly accumulated. Today the idea of five users being enough
to test a web site seems like the most naive sort of wishful thinking.

How did we ever come to believe it?

In 1993, usability was between a rock and a hard place. On one side
marketing people complained that data based on just a few users was
too insubstantial, so why pay attention to it?

On the other side time and money pressure made it necessary to fight
for every single test. No one could say what constituted a reasonable
and sufficient number of test subjects. As a result, it was hard to
estimate, let alone justify, the cost of a meaningful test, and
consequently, hard to get testing done at all.

Two papers, published by Robert Virzi in1992 and Jakob Nielsen and
Thomas Landauer in 1993, made a pretty good case that five users would
uncover 70% of major usability problems and the next three would get
most of the rest - for certain types of software. The usability
community took the idea and ran with it.

Arguments advanced in the articles justified five to eight users as a
significant number. It was also an affordable number. All sides were
satisfied. Let the testing begin!

The two papers gave five to eight users a scientific basis for the
testing of small software applications. However, extending the "five
user theory" to larger software applications and the world-wide web
turned a useful rule into a myth with no scientific basis.

Good myths are plausible explanations that serve a purpose. Feel
free to chuckle, but at one time more people believed that a big guy
in the sky with a hammer caused thunder and lightning than ever
believed five users was enough to test anything, even though praying
to Thor never did stop the rain. The myth served its purpose, which
was not to control the weather, but to keep the Nordic priesthood in
power.

What did the five-user myth accomplish? It reconciled test plans
with testing budgets! If five to eight users are enough, then it's
safe to act on the results of a test series with only five to eight
users.

Back off, marketers! Back off, CFOs! Look at these papers full of nice
chewy math! We know what we're doing!

The five-user theory was so plausible, and went over so well, that we
applied it in places the original authors never intended. It appeared
to keep working, and no one challenged its broader and broader
application.

Like a cartoon character running blindly off a cliff, the five-user
myth defied gravity for quite a distance before looking down and
discovering just how far it had overshot its scientific basis. Myths
do that. This makes them dangerous company for real people.

The facts are these: Neither article ever actually said that 5 users
was sufficient for all software testing -- let alone web site testing
-- and they are not. Tests of web sites and complex software will
continue to discover new and serious problems long after the fifth,
tenth, or fortieth test. For most usability testing, the five-user
myth has no visible means of support. It was long overdue for a
reality check.

If we give up on the five-user myth, what do we lose? We lose what we
always lose when giving up on a myth: false confidence. That's
actually the worst of it.

We need a better justification for the number of test users, but we
never really had one - we only thought we did. We have to accept
that our past results were partial, not complete - but they are still
accurate. Since we cannot "cover" our agenda with five users, we
must find other ways to make testing more effective, such as
better--focused tasks or improved user screening. This is all to the
good, really. We give up arrogance, but we gain humility.

We embraced the myth of five because it gave us an answer we needed
to get down to testing, without considering its impact on test
results. What other forces tempt us to take such long walks on short
piers?

You have undoubtedly heard that users give up because pages take too
long to download. This is also a myth. Testing shows no correlation
between page download time and users giving up. How does this myth
continue to defy gravity?

A large part of its strength has roots in an appeal to our feelings.
The idea seems automatically plausible because we have all been
impatient and in a hurry. Of course, we forget about the delicious
impatience of waiting for something good, like Christmas Morning, the
Super Bowl, or the next Lord of the Rings movie.

Beware of appeals to your feelings in defense of an idea!
Plausibility is not science and feelings are not observations.

Here's another myth: users will leave a site if they don't find what
they want after three clicks. In fact, on every site we have tested in
the last three years, it takes more than three clicks (except for
featured content) to reach any content at all. Not a single user has
left any of these sites within three clicks, and only a handful chose
featured content links. "Three clicks" turns out to be a false
constraint, focusing designers on objectives that will not necessarily
benefit users or improve the site.

The three clicks and page download myths both give designers target
criteria for site development that don't require usability testing to
measure. This is very tempting.

Developers don't have the time and energy to reinvent the wheel
every time they lay out a page. It's a luxury to have criteria to
simplify choices between design alternatives. (A dangerous luxury.) In
this way real-world pressure accounts for the persistence of a lot of
myths which turn out to be pretty flimsy when you look at them
closely.

Following myths doesn't mean that we are doing the right thing -- we
are just doing what the majority, at the time, thinks is the right
thing.

Myths are most destructive when they displace expertise and testing.
This happens over and over because they are so simple to understand
and easy to accept and apply. Practically anyone armed with a couple
of myths (your CEO, your mother-in-law, the guru in the next cube) can
criticize a project and direct its development without the support of
a serious user testing effort. Myths seem to make science superfluous.
Until you look down and gravity takes over.

   +  +  +

Will's article is also available on our web site at:
http://www.uie.com/Articles/usability_myths.htm.

Editor's Note: At the UIE Roadshow, Jared M. Spool and Christine
Perfetti will share the biggest myths of usable web design. They
will show some startling new research that proves how you may be
focusing on the wrong problems and why you shouldn't always believe
what you read! (More details at: http://www.uie.com/events/roadshow)

Sign up today for just $295.


- o - o - o -

--> Upcoming Presentations

We spend a lot of time on the road sharing findings from our latest
research. We'd love for you to try and catch us when we're in your
area.

Also, if you're interested in having one of us speak at your site,
please let us know.

3/21/03-3/22/03 -- IA Summit 2003
Jared M. Spool
Latest Research in Web Site Usability (Full Day Precon)
Scent of a Web Page
http://www.asist-events.org/IASummit2003/index.shtml

3/24/03-3/27/03 -- User Interface 7 West
Jared M. Spool, Christine Perfetti, Will Schroeder, Josh Porter
http://www.uiconf.com

4/5/03-4/10/03 -- CHI 2003
Jared M. Spool, Christine Perfetti, Will Schroeder, Josh Porter
Web Sites that Work (Full Day Tutorial)
Web Site Usability 2003: The Big Picture (Evening Tutorial)
Various Panels
http://www.chi2003.org/joinme

4/15/03 -- New England Chapter Newsletter Editors and Publishers
Association Jared M. Spool Web Site Reading and Absorbing
http://www.newsletters.org/page.cfm?name=nldayboston

4/22/03 -- UIE Roadshow
Christine Perfetti, Jared M. Spool
The Secret Design Strategies of Highly Successful Web Sites
http://www.uie.com/events/roadshow


+ + +

Send your thoughts, questions, and comments along to us by
popping us an email at uie@uie.com.



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From Michael_Tarr@brown.edu  Sat Mar 29 11:16:28 2003
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Date: Sat, 29 Mar 2003 11:16:31 -0500
Mime-Version: 1.0 (Apple Message framework v551)
Content-Type: multipart/alternative; boundary=Apple-Mail-100--219568908
Subject: OS X version of |stat
From: Michael J.Tarr <Michael_Tarr@brown.edu>
To: perlman@acm.org
Message-Id: <CD96C8BE-6201-11D7-9962-000393123924@brown.edu>
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--Apple-Mail-100--219568908
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	charset=US-ASCII;
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Gary:

If you are interested, I can send you modified sources and binaries for 
|stat for OS X. Works like a dream (of course).

Hope you are well.

-mike

___________________________________________________________
Fox Professor of Ophthalmology and Visual Sciences
Interim Executive Director, Brown Brain Science Program
___________________________________________________________
department of cognitive and linguistic sciences	190 thayer street
brown university						229 metcalf research
box 1978							tel: (401) 863-1148
providence, ri  02912					mbl: (401) 338-0012
								fax: (401) 863-2255
home: <http://www.tarrlab.org>
brainscience: <http://brainscience.brown.edu/>
___________________________________________________________

"Every good scientist is half B. F. Skinner and half P. T. Barnum"
	-- Principal Skinner, The Simpsons
--Apple-Mail-100--219568908
Content-Transfer-Encoding: 7bit
Content-Type: text/enriched;
	charset=US-ASCII

Gary:


If you are interested, I can send you modified sources and binaries
for |stat for OS X. Works like a dream (of course).


Hope you are well.


-mike

 

<fontfamily><param>Helvetica</param>___________________________________________________________

<color><param>6666,3333,0000</param>Fox Professor of Ophthalmology and
Visual Sciences

Interim Executive Director, Brown Brain Science Program

</color>___________________________________________________________

<color><param>FFFF,0000,0000</param>department of cognitive and
linguistic sciences</color>	190 thayer street

<color><param>6666,3333,0000</param>brown university</color>						229
metcalf research

<color><param>6666,3333,0000</param>box 1978</color>							tel: (401)
863-1148

<color><param>6666,3333,0000</param>providence, ri 
02912</color>					mbl: (401) 338-0012

								fax: (401) 863-2255

home: <<http://www.tarrlab.org>

brainscience: <<http://brainscience.brown.edu/>

___________________________________________________________


<color><param>0000,7777,0000</param>"Every good scientist is half B.
F. Skinner and half P. T. Barnum"

	-- Principal Skinner, The Simpsons</color></fontfamily>
--Apple-Mail-100--219568908--


From brad.myers@cs.cmu.edu  Mon Jun 16 13:43:45 2003
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Date: Mon, 16 Jun 2003 13:43:35 -0400
From: Brad Myers <brad.myers@cs.cmu.edu>
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X-Accept-Language: en
MIME-Version: 1.0
To: Gary PERLMAN <perlman@turing.acm.org>,
	Bonnie John <bej@cs.cmu.edu>, Robert Kraut <robert.kraut@cmu.edu>
Cc: brad.myers@cs.cmu.edu
Subject: CHI publication numbers
References: <Pine.LNX.4.44.0306161226040.19583-100000@turing.acm.org>
Content-Type: multipart/mixed;
 boundary="------------13B90B2D7AD51DD022AD84A4"
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This is a multi-part message in MIME format.
--------------13B90B2D7AD51DD022AD84A4
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Gary Perlman had posted the counts of the number of publications at the
CHI conference from 1982-2000. I updated it using the author indexes for
2001-2003. Here is what I got as the new totals. The full spreadsheet is
attached if you want to check my counts.
Brad Myers

Number of papers presented at the CHI conference
42	Brad	Myers
41	William	Buxton
38	Ben	Shneiderman
37	Stuart	Card
35	John	Carroll
35	Bonnie	John

Number of pages in the CHI conference proceedings (this puts more weight
on full papers)

211	William	Buxton
181	Bonnie	John
178	Brad	Myers
172	Stuart	Card
143	John	Carroll
123	Peter	Polson
117	Jakob	Nielsen
116	Thomas	Moran
--------------13B90B2D7AD51DD022AD84A4
Content-Type: application/msexcel;
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From rperkins@DesignPerspectives.com  Wed Jun 18 13:01:04 2003
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Reply-To: <rperkins@DesignPerspectives.com>
From: "Ron Perkins" <rperkins@DesignPerspectives.com>
To: "Beth Loring" <BLoring@air.org>,
	"Bgribboons@Bentley. Edu" <bgribboons@bentley.edu>,
	"Demetrios Karis" <Demetrios.Karis@labs.gte.com>,
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	"Ben Shneiderman" <ben@cs.umd.edu (Ben Shneiderman)>,
	<jakob@nngroup.com>, <don@nngroup.com>,
	"Kara Pernice Coyne" <kara@nngroup.com>,
	"Kate Ehrlich" <kate_ehrlich@yahoo.com>, "Tim Shea" <shea@acm.org>,
	"Chaunsee@Aol. Com" <chaunsee@aol.com>,
	"Alan Schell" <schell_alan@emc.com>,
	"Lisa - GB/SIGCHI Neal (E-mail)" <lisa.neal@eds.com>,
	"Elisabeth Bayle" <ebayle@bayle.com>,
	"David Rollert" <David.Rollert@FMR.COM>,
	"Matt Belge" <mbelge@visionlogic.com>,
	"Dan Workman" <dan.workman@oracle.com>,
	"Arlene Aucella" <aaucella@attbi.com>,
	"Peter Nolan" <pnolan@vrix.com>,
	"Dr. Deborah J. Mayhew" <drdeb@vineyard.net>
Cc: "Hal Shubin" <hshubin@user.com>
Subject: Feedback on the New Design for the ACM Portal Interface
Date: Wed, 18 Jun 2003 13:00:08 -0400
Message-ID: <JMEKLEFNDOMALEPLFEMKAEAFEMAA.rperkins@DesignPerspectives.com>
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Friends and Colleagues:
If you have used or thought of using the ACM Digital Library, Hal and I
would like your candid feedback.  Here's a link to the new ACM portal from
John White (msg below), CEO of the ACM urging members to try the new design
that we worked on.  It's a textbook project with motivated client and a good
outcome (we think).

Hal and I would love to get your feedback if you get a chance to look at the
new design.  We're using a critical incident and general survey method to
get feedback for the client and for ourselves after an expert review, design
recommendations, a usability test, and more design recommendations.  The
project resulted in over 145 recommendations and they have implemented
almost all of them!  The next phase will be a redesign of the digital
library and possibly the whole ACM site.

That said, we're not trying to bias your feedback-I'm sending this to you
because I'd respect your candid opinion.
There are links for Incident feedback on every page and a General Survey if
you use it frequently.
We hope to compile the feedback early next week in a report to the ACM.

If you've already participated, thank you very much for your time.
Here's the link or read John's message below for more details
http://portal.acm.org/

Best,
Ron and Hal

Ron Perkins, Principal
http://www.DesignPerspectives.com/
Usability and Design Consulting
978.465.6083

-----Original Message-----
From: portal-feedback@acm.org [mailto:portal-feedback@acm.org]
Sent: Tuesday, June 17, 2003 7:22 PM
To: rperkins@designperspectives.com
Subject: Announcing the New ACM Portal Interface!


Dear ACM Portal Subscriber,

We have just released a new interface to the ACM Portal. If you haven't yet,
I encourage you to take a look at this new way of using ACM's Digital
Library and The Guide To Computing Literature at http://portal.acm.org/

Based on your feedback and an extensive usability study, the new Portal
interface offers significant improvement in searching, visual clarity, help
text, and relevant information including links to FAQs and more.

Here are a few of the improved features:

- The Guide bibliographic database and Digital Library appear in separate
boxes on the main Portal page so it is easier to clarify which search space
you're in

- More relevant search results, presented in order of relevance, with
various re-sort options

- The ability to save your search results to a Binder, or run an advanced
search from the search results page

- Access to more details on retrieved items including immediate links to the
full-text, abstracts, references, citings, index terms, and reviews from
Computing Reviews if available

- A primarily single-window view (except for full text), with the option to
spawn a new window for more detail


I hope you will try what we feel is a significantly improved ACM Portal
interface at http://portal.acm.org/

As always, we welcome feedback about the ACM Portal. Please send your
comments to portal-feedback@acm.org.

Sincerely,
John R. White
ACM CEO



From klatsky@Oswego.EDU  Thu Jun 19 12:21:38 2003
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From: "Gary Klatsky" <klatsky@Oswego.EDU>
To: "Gary PERLMAN" <perlman@turing.acm.org>
Subject: RE: New HCI program
Date: Thu, 19 Jun 2003 12:22:48 -0400
Message-ID: <NEBBLBCNELMMIKCJMEHBCEBMDGAA.klatsky@oswego.edu>
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Hi Gary

Hope all is well with you and your move back to Montreal.  We have hired
someone for the HCI position. A PhD in Cognitive psych with a Masters in CS.
We are all quite enthused about her.

My librarian asked about the materials you were going to donate to Oswego.
We had thought that you were going to send them out immediately but we have
not received anything yet.  I wanted to make sure they weren't lost.

Best wishes

Gary


Gary J. Klatsky, Ph. D.

Department of Psychology		klatsky@oswego.edu
Oswego State University (SUNY)		http://www.oswego.edu/~klatsky
7060 State Hwy 104W			Voice: (315) 312-3474
Oswego, NY 13126			Fax:   (315) 312-6330

All of us who are concerned for peace and triumph of reason and justice
must be keenly aware how small an influence reason and honest good will
exert upon events in the political field.
                                                                     Albert
Einstein

 -----Original Message-----
From: 	Gary PERLMAN [mailto:perlman@turing.acm.org]
Sent:	Friday, July 10, 2893 6:44 PM
To:	Gary Klatsky
Subject:	Re: New HCI program

I am honored to be asked and willing to help,
but I do not know if I am the most appropriate
person to be involved.  Although I was in the
SIGCHI Curriculum Development Group, and SIGCHI
adjunct chair for education, and gave a few
HCI education tutorials, all that was over five
years ago, and I have been out of academia for
four years (more, virtually).

Maybe the SIGCHI executive committee could suggest
someone who has been more active more recently.

Gary

> Hi Gary
>
> We at SUNY Oswego are planning to develop a Masters program in HCI. In
fact
> we just received money from SUNY central to proceed. As part of the
> planning, we have decided to bring in a consultant to evaluate our
> strengths/weaknesses and provide advice on the program development.  I
> wanted to let you know that I recommended you and expect that you will be
> contacted in the next week or so.  I thought that with your experience
with
> SIGCHI you would be able to provide the guidance the program is seeking.
>
> A little about the program. This will be an  interdisciplinary program
> primarily between Computer Science and Psychology.   We are also trying to
> get the Graphics Arts dept to participate as well.  As currently
envisioned
> the program is 36 hours pretty much evenly split between psychology and CS
> courses. We are also looking for corporate involvement in the program by
> establishing an advisory board that would include representatives from
> industry.  I've already received positive responses from Kodak, Xerox and
> IBM.
>
> Let me know if you have any questions or if you wouldn't be able to
> participate.
>
> Thanks
>
> Gary
>
>
>
> Gary J. Klatsky, Ph.D.
> Department of Psychology		klatsky@oswego.edu
> Oswego State University of NY		http://www.oswego.edu/~klatsky
> Oswego, NY 13126			Voice: (315) 312 3474
>
>
>


From palmer.1@osu.edu  Fri Jun 20 16:08:25 2003
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Date: Fri, 20 Jun 2003 16:21:34 -0400 (EDT)
Subject: [Fwd: RE: tax holiday]
From: "Caroline Palmer" <palmer.1@osu.edu>
To: <perlman@acm.org>
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-------- Original Message --------
Subject: RE: tax holiday
From: Veronica Nahorniak <veronica.nahorniak@mcgill.ca>
Date: Wed, June 11, 2003 2:43 pm
To: palmer.1@osu.edu

Dear Caroline,

I am sending you a link to the HRDC addresses.  Canadian citizens may
apply at any of the HRDC offices.

http://www.hrdc-drhc.gc.ca/profiles/list-QC-e.shtml

Best regards,

Veronica



-----Original Message-----
From: Caroline Palmer [mailto:palmer.1@osu.edu]
Sent: Wednesday, June 11, 2003 12:24 PM
To: veronica.nahorniak@mcgill.ca
Subject: RE: tax holiday

Hi Veronica,
  My sons need SINs and I wondered if you know which
of the SIN offices in Montreal we need to apply to,
given that they are Canadian citizens (unlike me).
I attended the office for immigrants. Does it matter
which office we apply to on their behalf?
  Thanks,
Caroline Palmer

  > Hello Caroline,
>
> We sent it out on May 8.  As to when we will hear back, hard to say
with
> any certainty.  Probably not before a month or two.
>
> Best regards,
>
> Veronica
>
>
> -----Original Message-----
> From: Caroline Palmer [mailto:palmer.1@osu.edu]
> Sent: Thursday, June 05, 2003 5:07 PM
> To: veronica.nahorniak@mcgill.ca
> Subject: tax holiday
>
> Greetings Veronica,
>   Can you tell me when my tax holiday application
> went out to the provincial office? Have you heard
> anything yet?
>   Your new academic personnel booklet looks
> pretty thorough, I was happy I knew most of it!
>   Regards,
> Caroline Palmer




From cp@joplin.psy.ohio-state.edu  Tue Jul  1 07:41:13 2003
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From: cp@joplin.psy.ohio-state.edu
To: perlman@acm.org, perlman@oclc.org
Subject: cars
Status: RO
X-Status: 
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Can you call the phone number on the bottom, keep
our car models in mind, and find out what paperwork
we need to bring? (details)
   xoxoxo

Hi Caroline,

I found a lot of stuff online with Canada Customs - here are some links to 
the official info, in order of importance, in my opinion:

http://www.ccra-adrc.gc.ca/E/pub/cp/rc4140/rc4140-e.html
http://www.ccra-adrc.gc.ca/E/pub/cm/d19-12-1/d19-12-1-01-e.html
http://www.ccra-adrc.gc.ca/E/pub/cm/d2-6-2/README.html

Basically, you deal with Canada customs first, do everything they require, 
then take those papers into the Dept. of moter vehicles in Quebec to get the car 
registered here. But you have some time to do that. 
There's a lot of info in these links - too much for an actual person to 
actually ever read, but you should probably look through it. I see in the first 
link that in item number 61 there is a contact number:
Registrar of Imported Vehicles
5th floor
405 The West Mall
Toronto ON M9C 5K7

Telephone: 1-888-848-8240 (toll-free from within Canada or the United States) 
or
(416) 626-6812 (all other countries)
Facsimile: 1-888-346-8235
Web site: www.riv.ca

Have fun!

janet


From cp@joplin.psy.ohio-state.edu  Wed Jul  9 10:36:32 2003
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From: cp@joplin.psy.ohio-state.edu
To: perlman@acm.org
Subject: web sites
Status: RO
X-Status: 
X-Keywords:                 
X-UID: 218

Here are the web sites from Janet, you'll have to dig:


Hi Caroline,

I found a lot of stuff online with Canada Customs - here are some links to 
the official info, in order of importance, in my opinion:

http://www.ccra-adrc.gc.ca/E/pub/cp/rc4140/rc4140-e.html
http://www.ccra-adrc.gc.ca/E/pub/cm/d19-12-1/d19-12-1-01-e.html
http://www.ccra-adrc.gc.ca/E/pub/cm/d2-6-2/README.html

Basically, you deal with Canada customs first, do everything they require, 
then take those papers into the Dept. of moter vehicles in Quebec to get the car 
registered here. But you have some time to do that. 
There's a lot of info in these links - too much for an actual person to 
actually ever read, but you should probably look through it. I see in the first 
link that in item number 61 there is a contact number:
Registrar of Imported Vehicles
5th floor
405 The West Mall
Toronto ON M9C 5K7

Telephone: 1-888-848-8240 (toll-free from within Canada or the United States) 
or
(416) 626-6812 (all other countries)
Facsimile: 1-888-346-8235
Web site: www.riv.ca

Have fun!



-------------------


From Wendy.Mackay@lri.fr  Thu Jul 10 06:18:18 2003
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Date: Thu, 10 Jul 2003 12:07:15 +0200
From: "Mackay, Wendy E." <Wendy.Mackay@lri.fr>
Organization: INRIA
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Hi Gary, 

Nice to hear from you! Sounds great and 
congratulations to your wife. I think 
you know that I was born in Montreal, right?
My dad grew up on Upper Belmont, in Westmount
and my dad went to Roslyn. (Only he didn't 
get French immersion at the time...) He 
met my mother at McGill... Certainly, it's a 
good way to learn French. I didn't realize
that your kids are about the same age 
as mine (we have a 6-year old and a 9-year
old). You should certainly let us know if 
you ever find yourselves in France - they 
can practice their French and my boys 
can practic their English.

Cheers,

Wendy

Gary PERLMAN wrote:
> 
> Hi Wendy,
> 
> After 30 years away, I am moving back to Montreal.
> My wife has a Canada Chair at McGill and I plan to
> telecommute.  We hope it's enriching for our kids.
> We're moving to Westmount Ave. (corner Belmont),
> so we'll be a couple of blocks from Roslyn where
> our six year old will go into French immersion.
> Our ten year old may go to the English track at
> Roslyn or to St. George's.  We are not sure.
> I'll be working on my French too.
> 
> Gary

-- 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . .
Wendy E. Mackay, Directeur de Recherche
In Situ, INRIA Futurs  email: mackay@lri.fr
LRI - Batiment 490     web:   http://www.lri.fr/~mackay
Universite Paris-Sud   voice: +33 1 69 15 69 08
91405 ORSAY Cedex      fax:   +33 1 69 15 65 86
France                         
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . .

From perlman@turing.acm.org  Fri Jul 11 09:08:57 2003
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Date: Fri, 11 Jul 2003 09:08:57 -0400 (EDT)
From: Gary PERLMAN <perlman@turing.acm.org>
To: Deborah Curry <dcurry@Oswego.EDU>
Cc: Gary Klatsky <klatsky@Oswego.EDU>,
	Gary perlman <perlman@turing.acm.org>
Subject: Re: FW: HCI materials
In-Reply-To: <Pine.WNT.4.10.10304231041530.816-100000@dcurry.OSWEGO.EDU>
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Finally, I am starting to send the boxes.  There are 14 in all:
7 large and 7 small.  They will probably be sent in two batches.
They include about two boxes of journals, 6 boxes of proceedings,
which are important in HCI, and 6 boxes of books.  I did not include
any journals to which you already subscribe (e.g., ACM Trans. on
Computer-Human Interaction), but I can send you those if you want
duplicates.

I will try to send half the boxes today and half tomorrow,
but they might get sent in 3 lots, depending on my back.

Gary Perlman

On Wed, 23 Apr 2003, Deborah Curry wrote:

> Gary P,
>  Thanks for your message.  I was out of the office for a few days so I
> just received it this morning.
>  It really doesn't matter what you send when.  I'll leave it up to you to
> decide.
>  If you have a list already created, you can certainly send it. 
>  We'll probably begin to work on the collection this summer but I really
> can't tell you how long it will take until I see what you have.  We don't
> normally receive duplicate titles but I'll leave that up to Gary K. 
>  Would you like a name plate inserted in the monographs noting your gift?
> 
> Gary K, would you like to look this collection when received?  Just let
> me know and I'll give you a shout when it arrives.
>  
> 			deborah...
> 
> On Sun, 20 Apr 2003, Gary PERLMAN wrote:
> 
> > Dear Deborah,
> > 
> > I am preparing a shipment of HCI journals, books, and conference
> > proceedings for Oswego.  I'm guessing that I'll be sending
> > about 10 boxes, each 1.5 cubic feet.  I'll have things organized
> > pretty well and can include OCLC numbers for all the items
> > (I work at OCLC on FirstSearch, so I'm hoping like to see
> > Penfield's holdings in human-computer interaction jump.)
> > 
> > Right now, the journals are ready to go.  Would you like
> > to receive everything at once or journals one week, books
> > the next, and then conference proceedings?  I can e-mail a
> > list of titles, authors, ISBN/ISSN, and OCLC number,
> > if that would be helpful to you.
> > 
> > I am very excited to find a good home for this material.
> > 
> > Sincerely,
> > 
> > Gary Perlman, Director, HCI Bibliography Project
> > PO Box 20187, Columbus, OH 43220 USA
> > mailto:director@hcibib.org  http://hcibib.org/
> > 
> > On Fri, 11 Apr 2003, Gary Klatsky wrote:
> > 
> > > Gary
> > > 
> > > Please send the material to 
> > > Penfield Library, Acquisitions Dept.
> > > c/o Deborah Curry
> > > State University of NY at Oswego
> > > Oswego, NY 13126
> > > 
> > > Once again, thanks so much for the donation
> > > 
> > > Gary
> > > 
> > > Gary J. Klatsky, Ph. D. 
> > > 
> > > Department of Psychology		klatsky@oswego.edu
> > > Oswego State University (SUNY)		http://www.oswego.edu/~klatsky
> > > 7060 State Hwy 104W			Voice: (315) 312-3474
> > > Oswego, NY 13126			 Fax:   (315) 312-6330
> > > 
> > > All of us who are concerned for peace and triumph of reason and 
> > > justice must be keenly aware how small an influence reason and 
> > > honest good will exert upon events in the political field.
> > >                             Albert Einstein
> > > 
> > > 
> > > 
> > > 
> > > 
> > 
> 
> 


From roslynschwartz@sympatico.ca  Sat Jul 12 01:46:52 2003
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Date: Sat, 12 Jul 2003 01:46:40 -0400
From: Ros Schwartz <roslynschwartz@sympatico.ca>
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Hey there,

Found you at the Wagar alumni site, I was browsing there tonight for no 
particular reason.  I heard from Karin that you are thinking of moving 
to Montreal ... but your website says you are still in Columbus, Ohio, 
as of the last update (on your contact page) on 2003-01-26.  And I'm 
plannig to go to a conference there next month, August 14-21 ... so, if 
this address info is still current, it would be cool to connect / visit 
while I am there.

Dunno if there's any leftover apologies that I should give you, from our 
last visit, years ago, in Kingston.  I remember it was an awkward visit, 
I was single-parenting and very frazzled, and I had the sense that you 
were upset, but I don't know if that was true, or me projecting it onto 
you.  And we haven't been in touch since then, which could be because 
you were upset about the visit, or could just be happenstance.  Anyway, 
if there are any long-left-over apologies due ... here they are.  Let me 
know if anything more need be said.

I'm doing a work-study program at the conference, which pays for my 
registration, room, & board, but also means that there are some 
constraints on my schedule.  But let me know if you will be in the 
vicinity at the time, & we can work something out!

And if not ... email is good too.

See you,

- Ros


From Michael_Tarr@brown.edu  Wed Jul 23 07:41:05 2003
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--Apple-Mail-26--951097421
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	charset=US-ASCII;
	format=flowed

Gary:

I wrote about this before, but never heard back. I have recompiled the 
|stat package for OS X - apparently many people have failed at this 
(ain't that hard, but...). Also, I have three new commands:  ttest, 
mpttest, and dl, which, respectively, compute a ttest, matched pair 
ttest, and dL (as opposed to d'). Moreover, I have someone at work on 
ANOVA to do two things:

1. Compute real n's as opposed to the cell N's

2. Compute error rates by subject by iterating through the cell mean 
calculations once - that is using subject as factor (not just the 
random variable).

Would you want to distribute all this?
Or would it be okay if I posted the sources and binaries on my web 
pages?

Best, Mike

___________________________________________________________
Fox Professor of Ophthalmology and Visual Sciences
Interim Executive Director, Brown Brain Science Program
___________________________________________________________
department of cognitive and linguistic sciences	190 thayer street
brown university						229 metcalf research
box 1978							tel: (401) 863-1148
providence, ri  02912					mbl: (401) 338-0012
								fax: (401) 863-2255
home: <http://www.tarrlab.org>
brainscience: <http://brainscience.brown.edu/>
___________________________________________________________

"Every good scientist is half B. F. Skinner and half P. T. Barnum"
	-- Principal Skinner, The Simpsons
--Apple-Mail-26--951097421
Content-Transfer-Encoding: 7bit
Content-Type: text/enriched;
	charset=US-ASCII

Gary:


I wrote about this before, but never heard back. I have recompiled the
|stat package for OS X - apparently many people have failed at this
(ain't that hard, but...). Also, I have three new commands:  ttest,
mpttest, and dl, which, respectively, compute a ttest, matched pair
ttest, and dL (as opposed to d'). Moreover, I have someone at work on
ANOVA to do two things:


1. Compute real n's as opposed to the cell N's


2. Compute error rates by subject by iterating through the cell mean
calculations once - that is using subject as factor (not just the
random variable).


Would you want to distribute all this?

Or would it be okay if I posted the sources and binaries on my web
pages?


Best, Mike


<fontfamily><param>Helvetica</param>___________________________________________________________

<color><param>6666,3333,0000</param>Fox Professor of Ophthalmology and
Visual Sciences

Interim Executive Director, Brown Brain Science Program

</color>___________________________________________________________

<color><param>FFFF,0000,0000</param>department of cognitive and
linguistic sciences</color>	190 thayer street

<color><param>6666,3333,0000</param>brown university</color>						229
metcalf research

<color><param>6666,3333,0000</param>box 1978</color>							tel: (401)
863-1148

<color><param>6666,3333,0000</param>providence, ri 
02912</color>					mbl: (401) 338-0012

								fax: (401) 863-2255

home: <<http://www.tarrlab.org>

brainscience: <<http://brainscience.brown.edu/>

___________________________________________________________


<color><param>0000,7777,0000</param>"Every good scientist is half B.
F. Skinner and half P. T. Barnum"

	-- Principal Skinner, The Simpsons</color></fontfamily>
--Apple-Mail-26--951097421--


From cp@joplin.psy.ohio-state.edu  Thu Jul 24 21:42:22 2003
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Subject: utilities
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Please call Kolibash asap to change
your appt (and pick up prescriptions?)
  
Please call utilities to cancel 
them on Aug 16.

xoxox

From Wendy.Mackay@lri.fr  Fri Jul 25 06:04:08 2003
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From: "Mackay, Wendy E." <Wendy.Mackay@lri.fr>
Organization: INRIA
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Hi again,

I just got back from (my last) SIGCHI executive committee
meeting and discovered that CHI 2006 will be in Montreal.
I don't know what your current feelings are about CHI
(mine are, shall we say, complex), but it might be a 
good opportunity to bring together the local HCI community 
in Montreal. Dennis Wixon is the newly elected Vice
chair for conferences if you're interested in volunteering
(I hear they haven't chosen conference chairs yet :-). 

SIGCHI is somewhat humbled these days, given the big 
financial crises they've gone through. Also, Joe Konstan 
is the new Chair and is a reasonable person. So, you 
might want to think about whether you want to get 
involved.

Hope your move goes well!

Cheers,

Wendy


Gary PERLMAN wrote:
> 
> Hi Wendy,
> 
> After 30 years away, I am moving back to Montreal.
> My wife has a Canada Chair at McGill and I plan to
> telecommute.  We hope it's enriching for our kids.
> We're moving to Westmount Ave. (corner Belmont),
> so we'll be a couple of blocks from Roslyn where
> our six year old will go into French immersion.
> Our ten year old may go to the English track at
> Roslyn or to St. George's.  We are not sure.
> I'll be working on my French too.
> 
> Gary

-- 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . .
Wendy E. Mackay, Directeur de Recherche
In Situ, INRIA Futurs  email: mackay@lri.fr
LRI - Batiment 490     web:   http://www.lri.fr/~mackay
Universite Paris-Sud   voice: +33 1 69 15 69 08
91405 ORSAY Cedex      fax:   +33 1 69 15 65 86
France                         
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . .

From palmer.1@osu.edu  Thu Jul 31 11:50:06 2003
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Date: Thu, 31 Jul 2003 11:53:38 -0400 (EDT)
Subject: Re: family pc having problems
From: "Caroline Palmer" <palmer.1@osu.edu>
To: <perlman@turing.acm.org>
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The software we loaded is sitting underneath the
pc.... > When I try to run Word, it requests the Windows Office XP
Professional
> CD. The computer uses Windows ME, so there should not be any XP
> software. It appears that there are several more programs running in the
> background. Rebooting did not help, so the PC might be in trouble again.
>
> I think the version of Office (Word, PowerPoint, Excel) might not
> work on this PC.  Or we are infected again.
>
> :-(
>
> xoxox




From owner-friends-of-uie*perlman**TURING*-ACM*-ORG@LIST.AUDETTEMEDIA.COM  Thu Jul 31 22:21:06 2003
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From: "Jared M. Spool" <jared.m.spool@UIE.COM>
Subject:      UIEtips: Design Patterns -- An Evolutionary Step to Managing Sit
To: FRIENDS-OF-UIE@LIST.AUDETTEMEDIA.COM
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UIEtips: Design Patterns -- An Evolutionary Step to Managing Sites
8/1/03

Contents:

- Letter from the Editor
- The UIE Usability Training Program: 8/5 Deadline
- Feature Article: Design Patterns
- UIConf: Attend a Full-day Seminar for Only $590

- o - o - o -

--> Letter from the Editor

This week I'm writing to you the day after Christine Perfetti and I
finished our last scheduled roadshow. Since April, we've spoken to
more than 1,200 people in thirteen cities -- this is definitely a new
record for us. It was exhausting and exhilarating at the same time.

The advantage of talking to so many people is that we learn a lot
about what's happening in the design world. Every time we give a
presentation, we learn a tremendous amount about the people in the
audience, through their questions, their sites, and their perspectives
on our research.

This week's article is an outcome of that education. For months now,
we've been hearing over-and-over-again just how frustrating it is to
have hundreds of people contributing content to an intranet or
organizational site, many of whom have little-to-no design experience.

How do you get them started? How do you keep them from doing stupid
things? How do you ensure that they produce high-quality results?

When we started the roadshow, we knew that design patterns were
going to be popular with people in this situation. What we didn't know
was just *how* popular they were going to be. Every time we started to
mention the idea, people just swamped us with questions about what
patterns are and how they work.

That's why we're thrilled that Douglas van Duyne and James Landay,
who've written *the* book on the subject, will be presenting at the
User Interface 8 conference in October. So far, I've been very
impressed with the work they've done on their session, which will not
only describe what patterns are and how to use them, but will spend
much of the full-day seminar talking about how to create a working
library that you can use in your organization. (You can find out more
about their very popular session at
http://www.uiconf.com/8/fullday_landay_vanduyne.html.)

On a related topic, I'm thrilled at the response we've gotten to the
interview that Christine Perfetti conducted with Rolf Molich in the
last issue. We'll print some of the comments people sent us in a
future issue, however if you haven't read the article yet, I highly
recommend you check it out at
http://www.uiconf.com/8/articles/molich_interview.html.

Of course, we always want to hear *your* thoughts. Have you tried
using design patterns with your organization? Have they worked for
you? How hard was it to create a working library of patterns? Are
their other solutions that have worked for you? I'd love to hear your
thoughts on this -- pop me a note at jared.m.spool@uie.com.

I look forward to hearing from you,

Jared M. Spool
Editor, UIEtips


- o - o - o -

--> Special Offer: UIE Usability Training Program

If you're looking for a jumpstart on making your web site usable, then
you'll want to attend the UIE Usability Training Program in Cambridge,
MA, September 22-24, 2003.
(http://www.uie.com/events/courses/index.htm)

This is 3-day intensive training for designing usable web sites
taught by User Interface Engineering's expert instructors, Jared M.
Spool and Christine Perfetti. We've designed each day to help you make
your site the best it can be.

Here's just a sample of what you'll learn from attending the UIE
Usability Program:

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     This information-packed 2-days will change the way you design
     sites. This course is the only research-driven, in-depth training
     course created to teach web designers exactly what it takes to
     build usable web sites.

Product Usability: Survival Techniques

     A comprehensive one-day course examining the most successful
     techniques for incorporating usability practices into your
     development process. We'll show you how you can build a working
     prototype of a web site or software application in a matter of
     hours.

 > Special Early Registration Bonus

As a special early registration bonus, if you register for all three
days of our UIE Usability Training Forum by August 5th, you'll receive
our best-selling, 10-volume Designing Information Rich Web Sites
report series (normally $2,199) for free. (See special offer details
at http://www.uie.com/events/courses/report_series.htm)

Sign up today at http://www.uie.com/events/courses/index.htm.


- o - o - o -

--> Design Patterns -- An Evolutionary Step to Managing Complex
Sites

By Jared M. Spool

When your organization's web site or intranet has hundreds of
contributors, how do you ensure that every page is high quality
and extremely usable? Especially, if these contributors have never
designed a web page before?

This is a problem that many of our clients are facing and they've
tried a myriad of solutions, such as centralized approval processes,
standardized templates, and style guides, all without success.
However, the one solution that really excites us is now gaining a lot
of attention -- design patterns.

> The Problem: Too Many Cooks

One of our clients is a consumer and small business equipment
manufacturer with 57,000 employees worldwide. Last year, more than
3,000 employees contributed content to their corporate intranet.
People from the all parts of the company, such as the finance
department, human resources, and manufacturing, were now designing
pages for others to use. However, many of these employees barely use
the web outside of work.

This is not an uncommon theme. Last week, we talked with a
semiconductor manufacturing company that has 300 people who
regularly contribute to the corporate web site, many with varying
levels of design experience that ranged from "almost none" to
"slightly more than almost none". A month ago, we also met with a
financial services client who has over 250 contributors to their site.

While each of these organizations had a central web design/user
experience team, they were definitely outnumbered. In most cases, the
team was only 2 or 3 individuals, saddled with the responsibility of
keeping all of these pages consistent, usable, and working. Each team
admitted to us that they didn't even know how many pages they were
responsible for and that there were hundreds (if not thousands) of
pages they've never personally seen. Yet, they were responsible for
every one of these pages.

Each team shared the same challenges: How do you get hundreds of new
designers on the same page? How do you help these folks start on the
right foot, with designs that are guaranteed to work and easy to
implement? How do you encourage them to leverage your experience and
avoid mistakes that will create a disaster and make more work for the
understaffed and overwhelmed team?

> No Help From the Tried-And-True Solutions

Even though these three organization's teams had never ever met (and
didn't really know the other existed), you'd swear that they'd been
working together. Each team had tried *exactly* the same solutions,
unfortunately with negligible results.

First, they each tried to set themselves up as a centralized
clearinghouse of design. Everyone submitting content to the web site
had to first get approval from one of the team members. Even though
they didn't want to end up as some sort of police force, the shear
volume of content being added to the site forced them to be brisk and
short with their co-workers. Inevitably, it all crashed in around them
as they just couldn't keep up with the demands of the organization.

So, they tried a different approach -- this time putting together
templates for the contributors. The idea was to provide a "safe
starting point" for each contributor, something that was guaranteed to
produce a satisfactory design. Each team quickly realized the problem
behind this approach: each contributor's design problem was really
different and needed different solutions. Maintaining multiple
templates quickly became cumbersome and the results of this
lowest-common-denominator-style of design were very unsatisfactory.

When the templates fell through, the next logical step that each
team followed was to assemble a style guide/guidelines document. The
goal of the document was simple -- give the contributors some "rules
to live by" that are proven and tested. If the contributors would just
follow the rules, they'd produce excellent designs.

The contributors were happy to receive the style guide/guidelines
document. They wanted to know what the best practices are and how to
implement them. However, this solution didn't work either. Many of the
guidelines didn't apply to their particular situations. Or they were
too broad or ambiguous to implement effectively. The contributors
quickly abandoned the guidelines, going back to their old habits of
just designing based on what they felt was right.

So, after all this, they were back to where they started -- hundreds
of contributors doing their best, yet having virtually no guidance on
creating good designs. The chance that a page would *accidentally*
turn out to be well designed is slim, therefore most of the pages they
were producing were less than satisfactory.

> A New Hope: Design Patterns

The problem with templates and guidelines is that they only handle
part of the problem. Templates can get folks started, assuming that
the design problem is well understood (which it often isn't) at the
time the templates are created. Guidelines work when they apply to the
specific problem that the designer is currently having (which they
often don't).

An experienced designer can use good judgment and work around the
missing information. But folks who haven't created pages before need
additional guidance. This is where we think design patterns can be a
huge help.

A design pattern is a document that describes a specific design
problem, such as presenting a login screen or creating a new account.
A typical pattern describes the problem, the chosen solution, the
rationale behind that solution, related patterns that the designer
should be aware of, and other relevant details, such as the results of
usability testing.

While much has been written about patterns, the best web-related
resource we've found is "The Design of Sites" by Douglas K. Van
Dyne, James A. Landay, and Jason I. Hong. This book focuses primarily
on web sites, offering 90 well thought out patterns for any team to
start with. Their patterns include myriad of commonly-faced design
problems, from choosing page titles to implementing a shopping cart.

The difference between patterns, templates, and guidelines is mostly
in their approach and attitude. Patterns embody desired behavior (such
as "Here's a design that allows users to log in"), while templates
describe a type of page ("Here's *the* login page") and guidelines
describe rules to follow ("Make sure labels are either to the left or
above the text entry field").

We're excited because we think design patterns offer important
advantages over traditional templates and guideline approaches:

    - Design patterns describe individual design elements, whereas
     templates typically describe an entire page. Designers often need
     to mix-and-match design elements on a single page. To meet every
     potential requirement, the team would have to create a separate
     template for every possible combination of elements. Instead, a
     designer can choose the individual patterns they need for a
     particular page, much like a chef chooses individual appetizers,
     entrees, and desserts to make up a meal.

    - Guidelines are usually short, often not more than a paragraph
     or  two, while patterns usually are multiple pages, going into
     much more detail.  Design patterns explain the problem, show the
     chosen solution, explain the rationale behind the choices, and
     talk about alternative approaches (often pointing to related
     patterns).

    - Within the body of the pattern description, the team can talk
     about why they favor that particular solution. This gives the
     individual contributor a strong recommendation with the
     underlying rationale, while allowing them the flexibility to
     deviate when the context of the design problems demands it.

The thing that excites us most about patterns is the message it
sends from the team to the contributors. Patterns suggest that the
team trusts the contributor to do the right thing, but that they might
be missing essential design knowledge that can really only come from
experience.

By explaining the rationale behind choices and discussing
alternative approaches, patterns become an *inclusive* tool for the
team, different from the traditionally *exclusive* messages that come
from centralized policing, templates, and guideline techniques. This
helps reduce the natural tendency to create "Us vs. Them" contention
between the user experience team and the many contributors to the
site.

> Building the Library

Like templates and guidelines, patterns require serious effort to
build up the library. However, unlike their counterparts, both the
team members and contributors can distribute the work amongst
themselves.

We recently heard from one client that they're about to undertake a
novel approach to building their pattern library. Using the van
Duyne/Landay/Hong patterns as a starting point, the team has asked 50
of their most advanced contributors to produce one pattern a week, for
a month. Each contributor has also been asked to review two of their
peers' patterns each week. Their plan is to produce and review
approximately 200 new patterns, describing the most critical elements
of their current site.

Another client is borrowing from an old tradition to build up their
library: the pot-luck supper. They are holding regular meetings with
their contributor base, asking each person to bring one pattern to the
meeting. Since patterns often take only a few hours to complete, this
is an easy assignment for each individual, without overly burdening
any one designer.

Because patterns are more like a standard engineering design
specification document than a rule book, it's easier to get help to
produce them. An organization that has already produced hundreds of
web pages needs only to document the designs they've already
implemented, thereby creating the initial set of patterns. Over time,
the team can then change the appropriate patterns to reflect new
thinking in the design direction, notifying all the contributors of
the changes as they occur.

> The Natural Evolutionary Path

We're excited with the promise of design patterns. They seem to be a
natural evolutionary path toward helping centralized design teams
communicate with the hundreds of contributors who are eagerly working
on the web site. They move away from the negative, disciplinary
attitude that comes with templates and guidelines, leading to a more
collaborative way of working with all the contributors. Plus, they
come in an easy-to-use package that is straight-forward to create.

       +  +  +

Jared's article is also available on our web site at:
http://www.uiconf.com/8/articles/landay_vandyne_article.html

If you're interested in learning more about how design patterns can
increase the effectiveness of your development team, come see Douglas
van Duyne and James Landay's full-day seminar, Design Patterns:
Principles and Processes for Customer-Centered Design at User
Interface 8. (http://www.uiconf.com/8/fullday_landay_vanduyne.html)


- o - o - o -

--> UIConf: Attend a Full-day Seminar for Only $590

Our eighth annual conference is being held October 13-16, 2003 in
Cambridge, MA. (http://www.uiconf.com)

It's the seminars at User Interface 8 that make this event so
special. And until Tuesday, August 12th, you can sign up and attend
one of the seminars for a discounted price of $590.

We've asked our expert speakers to spend a *full day* with
attendees, sharing their in-depth knowledge and insights on the most
important issues facing developers today.

Seminar highlights include:

    - Rolf Molich, an expert usability professional, will spend a day
      helping improve your skills in all areas of usability testing
      and facilitation. Topics include planning and designing tests,
      identifying major usability problems, and writing test reports.
      It's the best tune-up you'll ever get.
      (http://www.uiconf.com/8/fullday_molich.html)

    - Christina Wodtke, a world-renowned information architect and
      author of the top-selling book, Information Architecture:
      Blueprints for the Web, will give you a solid grounding in
      information architecture practices including card sorting and
      free listing techniques.
      (http://www.uiconf.com/8/fullday_wodtke.html)

    - Nick Usborne, a recognized expert in the world online
      copywriting and author of the book, Net Words: Creating
      High-Impact Online Copy, has compiled an extensive full-day
      seminar that will show you how easy it is to write online copy
      that makes a huge difference in your company's bottom line.
      (http://www.uiconf.com/8/fullday_usborne.html)

 > Special Seminar Pricing Deadline on August 12th

If you register by Tuesday, August 12th, you can attend a full-day
seminar for only $590 -- a savings of more than $300 off the final
walk-in registration price. Register today at http://www.uiconf.com.

+ + +

Send us your thoughts, questions, and comments along to us by
popping us an email at uie@uie.com.


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From resnickm@fiu.edu  Tue Aug  5 13:15:19 2003
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I am a member of the CSTG and I would like to post a call for papers for an
HFES Colloquium on the CSTG-L.  Can you please send me the appropriate
address?

Thanks

Marc



From wbriscoe@ponle.demon.co.uk  Wed Aug  6 05:58:57 2003
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Date: Wed, 6 Aug 2003 10:57:26 +0100
To: Gary PERLMAN <perlman@turing.acm.org>
From: Walter Briscoe <wbriscoe@ponle.demon.co.uk>
Subject: Re: STAT location
References: <J2yFLSAM1gK$Ew3c@ponle.demon.co.uk>
 <Pine.LNX.4.44.0308011336570.8836-100000@turing.acm.org>
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In message <Pine.LNX.4.44.0308011336570.8836-100000@turing.acm.org> of
Fri, 1 Aug 2003 13:38:18 in , Gary PERLMAN <perlman@turing.acm.org>
writes
Thank you for your reply. I was pleased to get a personal response
rather than an automated one!

>Thank you for your interest in |STAT data manipulation and analysis software.
[snip]
>UNIX |STAT for is now (only) available via Web browsers at a secret location.
>       http://www.hcibib.org/stat/xyzzy/
I downloaded http://www.hcibib.org/stat/xyzzy/stat.tar.Z

>
>To obtain UNIX |STAT files, please follow the instructions at:
>       http://www.acm.org/~perlman/stat/#access
I confess I ignored this.

>There are installation notes (e.g., for Mac OS X and Linux) at:
>       http://www.acm.org/~perlman/stat/installation.txt
>
>DOS |STAT executables and documentation are available as a WinZip file:
>       http://www.acm.org/~perlman/stat/DOS-STAT.ZIP
I suppose I should grab that

>
>HTML documentation is available from the |STAT home page:
>       http://www.acm.org/~perlman/stat/
I had originally hit this from Google

>
>On Fri, 1 Aug 2003, Walter Briscoe wrote:
>
>> I AGREE TO ADHERE TO THE CONDITIONS OF USING |STAT.
>> I AGREE NOT TO SHARE THE |STAT LOCATION WITH OTHERS.
I try to say thank you to authors. I also give feedback which has been
known to be helpful.

At the moment, my main computing is done on Windows 2000 Professional
with Visual C++. My source for statistical techniques is in Schaum's
Outline Series: "Theory and Problems of Statistics", by Murray
R.Spiegel, Schaum Publishing Co. of New York. It was published in 1961
and is too old to have an ISBN or quote a Library of Congress number.

I note stat.tar.Z is a 591,053 byte file. I have just used bzip2 to
compress stat.tar to 309,279 bytes. Why do you not do something similar?
One can answer that compress is standard and bzip2 is not. One might
also answer that this is a relic which is not being maintained. One of
my small unsung actions was to persuade Andrew Josey to add bzip2 to the
list of compression programs used to distribute SUSV2 and now IEEE Std
1003.1-2001.

Coding is done in K&R C; that tends to result in diagnostics from modern
compilers. I recently pleased myself by using macros to support both K&R
and ANSI/ISO 9899:1990 C. I see that you do something towards that with
the macro Cdecl. You only use that in perm.c. THAT is a bit big to
demonstrate my technique. I see you use void without making any special
effort to deal with it. You also use implicit int for functions which do
not return a value. I infer from all this that working on stat was not
justified for you and it is frozen in time at an inconsistent level of
development. I enclose the following which I found helpful in writing
code which works in ISO C and ought to work in K&R C. I no longer have a
K&R compiler. I remember seeing these new things called function
prototypes in a VAX C compiler about 1985.
#ifdef _POSIX_SOURCE
# define ARGS(x) x              /* used in portable function declarations */
# define HEAD(p,a,d) p          /* used in portable function definitions  */
# define VOIDRETURN return
#else
# define Kernighan_and_Ritchie
# define ARGS(x) ()
# define HEAD(p,a,d) a d
/*lint -e746 call to function 'id' not made in the presence of a prototype */
#endif

Declarations of functions with empty parameter lists must precede the
K&R definition of void. e.g.
static unsigned inflate_dynamic ARGS((void));

#ifdef Kernighan_and_Ritchie
#ifndef _lint
#define const           /**/
#define void            char    /* Not empty to allow for void* */
#undef NULL
#define NULL 0
#define VOIDRETURN return 0
#else
#define VOIDRETURN return
#endif

A typical function header is
static void linkorcopy HEAD((char const *src, char *dst, int sym),
                                (src, dst, sym),
        char    *src;   /* name of existing source file */
        char    *dst;   /* name of new destination file */
        int     sym;)   /* use symlink instead of link */

I am unhappy with the requirement demonstrated in the declaration of
inflate_dynamic().

ENOUGH OF THAT! As I said, I am interested in Student's T Distribution
and use the Schaum book. Appendix III of the book is a table entitled
"PERCENTILE VALUES (t(sub(nu)) [It seems better not to try to reproduce
this] for STUDENT'S t DISTRIBUTION with nu degrees of freedom (shaded
area = p). It is said to be taken (with permission) from: R. A. Fisher
and F. Yates, Statistical Tables for Biological, Agricultural and
Medical Research (5th edition), Table III, Oliver and Boyd Ltd,
Edinburgh. I would expect nu(prob, degrees) in that table to be equal to
probdist critical degrees (1-prob). This is not so!
probdist critical t 8 .05 results in 2.306
The corresponding table figure is 1.86! OTOH, t(8,.975) is 2.31. Perhaps
the table was wrongly transcribed or labelled. I should be able to check
that. I shall head for my local public library. I am not comfortable
about looking up this sort of information on the internet.s
My method works when used to compare the corresponding CHI-SQUARE table
in Appendix IV of the book and probdist critical x d p.

Doubtless, there is the stupidity of the Engineer with a limited
understanding of statistics.

Later: I live in the City of London - a small area within the city known
as London. My local public library, (Barbican) was closed for
renovation. The City Business Library had nothing relevant but pointed
me at Camomile Street. The book in question had taken legs. I filled
out/in a request for a replacement, found others which agreed with
Schaum and had a thought. Perhaps, nu(prob, degrees) equals probdist
critical degrees (1-prob)*2.
Let's see: probdist q t 1 .1 is 6.313752. nu(1,.95) is 6.31. My
hypothesis looks correct. It IS a one/two tailed distinction.

I note there is no inverse t function. I shall call it arct so t is to
arct as sine is to arcsine. We have t 1 0.1 = 6.31; I am looking for
arct 1 6.31 = 0.1. Plainly, a lot more can be done with an algorithmic
approach than the traditional use of tables.

I need to revise my unclear understanding of these issues. I am
particularly unclear about degrees of freedom. If I have samples of size
s0 with mean m0 and standard deviation sd0 and corresponding s1 figures,
I am told the degrees of freedom are s0 + s1 - 2 (presumably because 2
means are constrained). I think that should be s0 + s1 - 4 because there
is a need to constrain 2 means and 2 standard deviations.
Thank you for providing the means (unintended pun) for me to appreciate
the depths of my ignorance.
-- 
Walter Briscoe

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From: resnickm@FIU.EDU
Subject:      HFES Colloquium on Search UI
To: HFES-CSTG@LISTSERV.VT.EDU
Status: RO
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Fellow CSTG members:

For those of you attending the HFES Annual Conference this fall, Misha
Vaughan from Oracle Corp and I are running a colloquium on search user
interface design on Monday before the conference (October 13th).  The
official call is attached below, but I wanted to encourage anyone
interested in sharing their wisdom with us, or just learning more about
search UI design, to apply.  The colloquium is by invitation only, so
please don't plan to show up at the last minute.  The deadline for applying
is next Friday, but we can make exceptions considering this late
announcement.

Let me know if you have any questions.

Marc

Marc Resnick
Florida International University
Miami, FL 33199
(305) 348-3537
resnickm@fiu.edu

____________________________________________________________________________________________________

Best Practices and Future Visions for Search User Interfaces: A Colloquium

This one-day colloquium will provide an interactive forum for participants
to actively discuss submitted papers and industry trends, share best
practices with other search UI designers, and identify gaps in our
knowledge.  It will validate and extend prior discussions of best practices
and future needs for search user interface design held at previous
workshops on search UI design.  Participants will come away with new
research findings, key contacts, and identified opportunities for research
and design.  Participants will be both practitioners and researchers to
balance the discussion between theory and application.  Based on this
colloquium we intend to create an enhanced roadmap of search UI evolution.

The categories for submission for this colloquium include:
·     User psychology and behavior
·     Usability engineering methods for evaluating search
·     Designing input, output, and iterative search interfaces
·     Application areas (e.g. business, commerce, intranets, and web
content)
·     Search devices and hardware
·     Search scenarios of use  (e.g. using a web browser to find a new car
vs. using a mobile device to find a nearby restaurant)
·     Intercultural search

Any persons interested in participating should inquire for the full-length
call for participation from Misha Vaughan (mvaughan@acm.org).  Submissions
should be sent to Misha and should reflect the interest areas of the full
call.  Search user interface case studies and visions of future interface
designs are particularly welcome.  Submissions should be no more than two
pages of text in length, however extra pages for screen shots or conceptual
designs are encouraged.  Submissions should also include a one paragraph
bio describing the general background and particular expertise with search
for each participant.  The deadline for submissions is August 15, 2003.
The review process will consider the quality of the submission as well as
recruiting a balance of practitioners and researchers.

There will be several results emerging from the colloquium.  The major goal
of the colloquium is to advance the developing roadmap for search user
interface design.  To achieve this, participants will be asked to
contribute to a web-based source of search case studies, design patterns,
and insights.  In addition, a design-based paper will be submitted to
Ergonomics in Design, and a research oriented paper will be submitted to
Human Factors to summarize the specific discussions of the colloquium.


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Subject:      UIEtips: The Best Tool to Discover User Needs
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UIEtips: The Best Tool to Discover User Needs
8/6/03

Contents:

- Letter from the Editor
- UIConf: Registration Deadline Fast Approaching
- Feature Article: Field Studies: The Best Tool to Discover User Needs
- The UIE Usability Training Program: 8/6 Deadline
- From the Mailbag


- o - o - o -

--> Letter from the Editor

Greetings,

This past week, User Interface Engineering turned 15 years old. It's
been an interesting journey, these past 15 years. We've seen a lot of
changes, both within our own immediate world of usability and design
and within the larger context of how technology has made its place in
the world.

While a tremendous amount of technology has been introduced into
common life, (you now have more computing power in your cell phone
than the entire Apollo program used to land Neil Armstrong on the
moon,) somehow life with that technology hasn't become any less
frustrating. Developing an interface that seamlessly blends into the
lives of people is still the holy grail. While we can imagine it, our
dreams are still fuzzy around the details, making it feel impossible
to execute.

Years after the invention of the VCR (and the subsequent invention of
the blinking 12:00), you'd think we'd know how to make a video
recording system that was just plug-in-and-go, without frustrating the
new owner instantly upon installation. This wasn't the case when
Christine Perfetti recently purchased her TiVo. (For those of you who
have been hiding in your code for the last two years, TiVo's are next
generation VCRs, basically recording TV on a hard disk instead of tape
to watch later.)

The day Christine got the TiVo, she left the office excited about
getting the system installed and running. She didn't anticipate any
problems. After all, she spent her days at Brown achieving her masters
in cognitive psychology by watching helpless undergrads put spatial
relation puzzles together -- how hard can installing the TiVo be?

Well, two hours later, I got a desperate phone call and plea to come
help her install it. When I got there, she was lost in a sea of
documentation (it comes with a quick install guide, an installation
manual, *and* a user's guide). There was nothing simple about it. (I'd
be willing to claim it was 'rocket science', if our client at NASA
wasn't so strict on how we actually use that term.)

We did get it running, but it took at least another hour of document
decoding and online assistance. If 20 years after the introduction of
the consumer VCR, we still can't get an entertainment appliance that
is as easy as a toaster to install, how are we expected to produce a
world full of simple to use technology?

I still have much hope, however. I believe we'll learn enough to make
every new piece of technology 'toaster' easy (or simpler). It will
take work -- much more research about people and how they interact
with different designs -- hard work, in fact. But I've never been one
to shy away from hard work, so I guess I'm ready for the challenge.

Everything starts with small steps. To improve the designs we're
creating today, we now know that teams do best when they have the
information they need. That's why this issue's feature article is all
about going into the field to gather critical information to feed
directly into the design process.

We've also received some great letters about our last few articles --
you'll find those below as well. We always love hearing your thoughts,
so please let me know what you think. You can just pop me a note at
jared.m.spool@uie.com.

Hope to hear from you soon,

Jared M. Spool
Editor, UIEtips

p.s. Speaking of frustrating technology, we're about to embark on a
change in our newsletter distribution system. Hopefully, it go
smoothly, without any notice or frustration on your part. (Yeah, just
like Christine's TiVo installation...) If it doesn't, however, please
accept my apologies in advance.

p.p.s. The TiVo, once installed, is *very* cool.

I look forward to hearing from you,

Jared M. Spool
Editor, UIEtips


- o - o - o -

-> UIConf: Registration Deadline Fast Approaching

Being that we're very interested in quality content these days, we've
heavily focused on the content at the User Interface 8 conference.
We've put together in-depth sessions on information architecture,
usability testing methods, design patterns, markup languages,
experience design, and online copywriting. (http://www.uiconf.com)

If you're thinking about signing up, this is the time to do it. After
August 12th, the cost to register will go up by $300. Don't miss this
opportunity to attend all 4 days, filled with insights from the
field's greatest experts.

We've assembled some of the best speakers we've ever had for User
Interface 8: Nathan Shedroff, Rolf Molich, Christina Wodtke, Peter
Merholz, Indi Young, Eric A. Meyer, Molly E. Holzschlag, Nick Usborne,
Douglas van Duyne, and James Landay.

 > Special Registration Offer

If you register by Tuesday, August 12th, you can attend all four
days of the conference for only $1,990 - a savings of more than
$1,700 off the final walk-in registration price. Or, you can attend a
single day of the conference for just $590 a day.

Don't delay -- register right away at http://www.uiconf.com or call us
today at 800 588-9855 (or + 1 978 374-8300 outside of the US and
Canada).


- o - o - o -

-> Feature Article:Field Studies -- The Best Tool to Discover User
Needs

By Jared M. Spool

The most valuable asset of a successful design team is the
information they have about their users. When teams have the right
information, the job of designing a powerful, intuitive, easy-to-use
interface becomes tremendously easier. When they don't, every little
design decision becomes a struggle.

While techniques, such as focus groups, usability tests, and
surveys, can lead to valuable insights, the most powerful tool in the
toolbox is the 'field study'. Field studies get the team immersed in
the environment of their users and allow them to observe critical
details for which there is no other way of discovering.

 > Field Studies in Action

Over the years, we've conducted many field studies for our clients. In
each study, we've learned amazing things about how people behave,
giving us incredible insight into how we should design interfaces for
use.

- We've watched people shopping in malls, giving us insight into how
they manage shopping lists and purchase items on impulse. From this
we've learned a lot to guide successful e-commerce designs.

- We've spent weeks sitting alongside system administrators, watching
how they interact with software documentation as they solve problems
and maintain systems. We garnered new perspectives on the roles of
printed and online documentation, helping us understand the unique
problems that each medium favors.

- We've followed paperwork through large manufacturing facilities,
seeing who touched it and what they needed from it. From this, we
learned the subtleties of the manufacturing information and how the
seemingly minor actions of one person in the factory (such as leaving
an 'unimportant' field blank) can have dramatic affects on the
efficiency of other people later on. Seeing how people interacted with
each other using the paperwork gave us a greater understanding of the
intricacies of implementing enterprise-wide information systems.

While field studies are one of the most expensive techniques to
implement, the value they return is tremendous. We've never come back
from a study thinking we've wasted our time and resources. A quality
6-day study can produce enough information to keep a team busy for
months.

 > The Power of Field Studies

Even a short field study, such as two or three half-day visits, can
yield tremendous value. From these we can learn:

- Terminology and processes: What do users do and how do they talk
about it? While users can describe a process or share terms in an
interview format, watching them work points out subtleties that they
are unaware of.

- Context: What are the external forces that will impact the design?
Do the user's requirements change when they are rushed or up against a
deadline? People have trouble describing the context of their work,
however it's easy for outsiders to observe.

- Similarities and differences: Visiting multiple sites can allow the
team to collect a rich amount of information about the commonalities
that appear across environments, along with the variations that will
impact design decisions (such as providing switches, options, and
optional features). Just compiling a list of similarities and
differences observed in 4 separate visits can really help a team focus
on the critical functionality and requirements for a project.

Field studies give the advantage of delivering the team information
they just can't get in any other way:

- Users can't describe activities that they don't focus on. When you
have an audience that is experienced at what they do, they often don't
pay attention to the small steps involved. An outside observer will
see these "unspeakables" and can document them in ways that the
participants can't. It's these details that will make the user
experience feel natural and well considered.

- Innovation happens when the designers get direct exposure to the
users' entire context and its subtle variations and accidental
similarities. Some of the most innovative designs in the last 5 years
are the result of paying attention to the little details in the user's
context.

- 'Intuitive' interfaces are easier to build when designers have a
deep understanding of the users' context, terminology, and processes.
It's the combination of these three elements that make an interface
seem intuitive, because the familiarity to users is already built in.

The biggest downside to field studies is the cost to the organization.
Scheduling the visits, taking team members out of the office for
several days, and finishing the analysis can have a huge impact on a
project's resources.

The most successful organizations look beyond the current project,
realizing that the value from the information learned will feed into
future projects for years to come. Using this perspective, they
amortize the costs across many development projects and it becomes an
extremely cost effective method for gathering critical information.

When we look at teams that are struggling to produce quality designs,
almost always it is the result of spending time guessing and
estimating user needs instead of working with actual data. Field
studies can eliminate 'opinion wars' by replacing the strongly-held
hunches of the team members with real information that describes what
is happening. This is probably the biggest benefit that teams see.

Some organizations go so far as to ensure that every design team
member visits at least one user every 4 months. This constant exposure
to the users' context changes the way teams interact, making the focus
less on validation of information and more on creativity and solving
users' problems.

The results from a successful set of visits will feed directly into
persona development, information architecture, workflows, use cases,
and requirements for the project. Teams that conduct visits find that
they use these results consistently through many different projects.

When we've look at how the most usable designs were developed, we see
one commonality across all the teams involved: they all had the
critical information they needed to create these incredible results.
Field studies are the most effective technique we've found at getting
that critical information.

       +  +  +

Jared's article is also available on our web site at:
http://www.uiconf.com/8/articles/field_studies_article.html.

If you're interested in learning more about how to conduct field
visits with your users, come see Kate Gomoll and Ellen Story's
full-day seminar, Discovering User Needs: Field Techniques You Can
Use, at User Interface 8.
(http://www.uiconf.com/8/fullday_gomoll_story.html


- o - o - o -

--> Special Offer: UIE Usability Training Program

If you're looking for a jumpstart on making your web site usable, then
you'll want to attend the UIE Usability Training Program in Cambridge,
MA, September 22-24, 2003.
(http://www.uie.com/events/courses/index.htm)

This is 3-day intensive training for designing usable web sites
taught by User Interface Engineering's expert instructors, Jared M.
Spool and Christine Perfetti. We've designed each day to help you make
your site the best it can be.

Here's just a sample of what you'll learn from attending the UIE
Usability Program:

Web Sites that Work: Designing with Your Eyes Open

      This information-packed 2-days will change the way you design
      sites. This course is the only research-driven, in-depth
      training course created to teach web designers exactly what it
      takes to build usable web sites.

Product Usability: Survival Techniques

      A comprehensive one-day course examining the most successful
      techniques for incorporating usability practices into your
      development process. We'll show you how you can build a working
      prototype of a web site or software application in a matter of
      hours.

  > Special Early Registration Bonus

As a special early registration bonus, if you register for all three
days of our UIE Usability Training Forum by August 6th, you'll receive
our best-selling, 10-volume Designing Information Rich Web Sites
report series (normally $2,199) for free. (See special offer details
at http://www.uie.com/events/courses/report_series.htm)

Sign up today at http://www.uie.com/events/courses/index.htm.


- o - o - o -

--> From the Mailbag

We received a lot of great feedback on Christine Perfetti's interview
with Rolf Molich.
(http://www.uiconf.com/8/articles/molich_interview.html) Our good
friend William Hudson suggested to us that we may have overlooked a
very important point concerning Rolf's CUE studies.

William wrote:

     I am still not convinced about the CUE studies. There are very
     many activities that fall under the broad description of
     "usability testing". If the "customer" is not being specific
     about what is wanted then the lab will do what it considers best
     for the situation. The parallel I like to draw is walking up to
     different stalls in a market and asking for "fruit". Don't be too
     surprised if sometimes you get apples and sometimes bananas!

UIE's Christine Perfetti responds:

     The issue with usability testing is that as usability
     practitioners, we're not "shopping for fruit."  When we test a
     web site, we expect that we will identify the biggest usability
     problems with the interface.  The parallel I like to draw is
     going to car mechanics and asking them to identify the problem
     with the vehicle. Theoretically, all of the car mechanics we
     visit should identify the *same* underlying problem.

     But that's not what Rolf found in his CUE studies.  In his
     research, Rolf should have found some degree of overlap in the
     results of the different usability teams participating in the
     studies.  But there was virtually no overlap.  This is why we
     find Rolf's findings so intriguing. The study results seem to
     imply that usability testing is ineffective at finding all of the
     problems in an interface.


  + + +

Send us your thoughts, questions, and comments along to us by
popping us an email at uie@uie.com.


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From: "Perlman,Gary" <perlman@oclc.org>
To: "'perlman@acm.org'" <perlman@acm.org>
Subject: directions to bolton
Date: Wed, 20 Aug 2003 12:06:17 -0400
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------_=_NextPart_001_01C36734.E03FE51F
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	charset="iso-8859-1"

DIRECTIONS  TO JUDITH & JANET'S HOUSE IN THE EASTERN
TOWNSHIPS<?xml:namespace prefix = o ns =
"urn:schemas-microsoft-com:office:office" />

 

31 Edgehill Road

Bolton Centre, Quebec

Tel. (450) 292-4504

Judith cell: (514) 923-8167

Janet cell:  (514) 893-8167

(we might not hear our cellphones if we're outside)

 

1.)        Take CHAMPLAIN BRIDGE to AUTOROUTE 10 EAST

 

2.)        Stay on highway and enjoy the scenery

 

3.)        Get off at exit 106 EASTMAN

 

4.)        Turn LEFT at end of exit ramp (go in the southerly direction)

 

5.)        Drive for about 10 minutes. You will pass the memorable

            Trouser Lake on your right.

 

6.)        Soon you will come to SPEED BUMPS. Wake up! It's BOLTON
CENTRE!!!!

 

7.)        Bolton Centre is but a cluster of buildings including a white and
green

            clapboard townhall on your right.

 

8.)        Once you have passed the townhall, you will immediately arrive

            at Baker Pond Road, a four-corner intersection.

 

9.)        Turn RIGHT onto BAKER POND ROAD and continue for about 3 minutes

            until you come to your first fork on the right, EDGEHILL ROAD.

 

10.)      BEAR RIGHT at EDGEHILL ROAD and go all the way up to the end of
the 

            dirt road. Our house is a blue log house at the top of the

            little mountain. Edgehill is a dead end and so you can't really
miss us.

 


------_=_NextPart_001_01C36734.E03FE51F
Content-Type: text/html;
	charset="iso-8859-1"

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">


<META content="MSHTML 6.00.2800.1126" name=GENERATOR></HEAD>
<BODY>
<DIV>
<P class=MsoNormal 
style="MARGIN: 0in 0in 0pt; TEXT-ALIGN: center; mso-pagination: none" 
align=center><B style="mso-bidi-font-weight: normal"><U><SPAN 
style="FONT-FAMILY: Font1">DIRECTIONS<SPAN style="mso-spacerun: yes">&nbsp; 
</SPAN>TO JUDITH &amp; JANET'S HOUSE IN THE EASTERN TOWNSHIPS<?xml:namespace 
prefix = o ns = "urn:schemas-microsoft-com:office:office" 
/><o:p></o:p></SPAN></U></B></P>
<P class=MsoNormal 
style="MARGIN: 0in 0in 0pt; TEXT-ALIGN: center; mso-pagination: none" 
align=center><B style="mso-bidi-font-weight: normal"><U><SPAN 
style="FONT-FAMILY: Font1">&nbsp;<o:p></o:p></SPAN></U></B></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none"><B 
style="mso-bidi-font-weight: normal"><SPAN style="FONT-FAMILY: Font1">31 
Edgehill Road<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none"><B 
style="mso-bidi-font-weight: normal"><SPAN style="FONT-FAMILY: Font1">Bolton 
Centre, Quebec<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none"><B 
style="mso-bidi-font-weight: normal"><SPAN style="FONT-FAMILY: Font1">Tel. (450) 
292-4504<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none"><B 
style="mso-bidi-font-weight: normal"><SPAN style="FONT-FAMILY: Font1">Judith 
cell: (514) 923-8167<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none"><B 
style="mso-bidi-font-weight: normal"><SPAN style="FONT-FAMILY: Font1">Janet 
cell:<SPAN style="mso-spacerun: yes">&nbsp; </SPAN>(514) 
893-8167<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none"><B 
style="mso-bidi-font-weight: normal"><SPAN style="FONT-FAMILY: Font1">(we might 
not hear our cellphones if we're outside)<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none"><B 
style="mso-bidi-font-weight: normal"><U><SPAN 
style="FONT-FAMILY: Font1">&nbsp;<o:p></o:p></SPAN></U></B></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none">1.) <SPAN 
style="mso-tab-count: 1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN>Take 
<U>CHAMPLAIN BRIDGE</U> to <U>AUTOROUTE 10 EAST</U></P>
<P class=MsoNormal 
style="MARGIN: 0in 0in 0pt; mso-pagination: none">&nbsp;<o:p></o:p></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none">2.) <SPAN 
style="mso-tab-count: 1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN>Stay on 
highway and enjoy the scenery</P>
<P class=MsoNormal 
style="MARGIN: 0in 0in 0pt; mso-pagination: none">&nbsp;<o:p></o:p></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none">3.) <SPAN 
style="mso-tab-count: 1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN>Get off at 
<U>exit 106 EASTMAN</U></P>
<P class=MsoNormal 
style="MARGIN: 0in 0in 0pt; mso-pagination: none">&nbsp;<o:p></o:p></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none">4.) <SPAN 
style="mso-tab-count: 1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN>Turn 
<U>LEFT at end of exit ramp</U> (go in the southerly direction)</P>
<P class=MsoNormal 
style="MARGIN: 0in 0in 0pt; mso-pagination: none">&nbsp;<o:p></o:p></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none">5.)<SPAN 
style="mso-tab-count: 1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN>Drive 
for about 10 minutes. You will pass the memorable</P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none"><SPAN 
style="mso-tab-count: 1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
</SPAN>Trouser Lake on your right.</P>
<P class=MsoNormal 
style="MARGIN: 0in 0in 0pt; mso-pagination: none">&nbsp;<o:p></o:p></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none">6.)<SPAN 
style="mso-tab-count: 1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN>Soon 
you will come to SPEED BUMPS. Wake up! It's BOLTON CENTRE!!!!</P>
<P class=MsoNormal 
style="MARGIN: 0in 0in 0pt; mso-pagination: none">&nbsp;<o:p></o:p></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none">7.)<SPAN 
style="mso-tab-count: 1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
</SPAN>Bolton Centre is but a cluster of buildings including a white and 
green</P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none"><SPAN 
style="mso-tab-count: 1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
</SPAN>clapboard townhall on your right.</P>
<P class=MsoNormal 
style="MARGIN: 0in 0in 0pt; mso-pagination: none">&nbsp;<o:p></o:p></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none">8.)<SPAN 
style="mso-tab-count: 1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN>Once 
you have passed the townhall, you will immediately arrive</P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none"><SPAN 
style="mso-tab-count: 1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
</SPAN>at Baker Pond Road, a four-corner intersection.</P>
<P class=MsoNormal 
style="MARGIN: 0in 0in 0pt; mso-pagination: none">&nbsp;<o:p></o:p></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none">9.)<SPAN 
style="mso-tab-count: 1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN>Turn 
<U>RIGHT onto BAKER POND ROAD</U> and continue for about 3 minutes</P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none"><SPAN 
style="mso-tab-count: 1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
</SPAN>until you come to your first fork on the right, EDGEHILL ROAD.</P>
<P class=MsoNormal 
style="MARGIN: 0in 0in 0pt; mso-pagination: none">&nbsp;<o:p></o:p></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none">10.)<SPAN 
style="mso-tab-count: 1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN><U>BEAR RIGHT at 
EDGEHILL ROAD</U> and go all the way up to the end of the&nbsp;</P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none"><SPAN 
class=515290516-20082003>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
</SPAN>dirt road. Our house is a blue log house at the top of the</P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; mso-pagination: none"><SPAN 
style="mso-tab-count: 1">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
</SPAN>little mountain. Edgehill is a dead end and so you can't really miss 
us.</P>
<P class=MsoNormal 
style="MARGIN: 0in 0in 0pt; mso-pagination: none">&nbsp;<o:p></o:p></P></DIV></BODY></HTML>

------_=_NextPart_001_01C36734.E03FE51F--

From palmer.1@osu.edu  Thu Aug 21 13:08:55 2003
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Date: Thu, 21 Aug 2003 13:11:27 -0400 (EDT)
Subject: move from Ohio
From: "Caroline Palmer" <palmer.1@osu.edu>
To: janet@meldrumthemover.com
Cc: mary.plawutsky@mcgill.ca
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Hi Janet,
  The major stage of our move from Ohio to Montreal is done,
and overall it went well. Our pingpong table was damaged during
packing in Ohio, and the driver wrote a note on the inventory.
We will file the claim once the pingpong table comes out of
storage in Oct.
   We had trouble bringing in our 1993 Camry car that was on the truck.
The car was not exported from the States through US Customs at the Lewiston
Bridge entry correctly on Aug 15. I did not receive my title back that I
had sent by Federal Express to US Customs on Tues Aug 12, according to
Meldrum's instructions. I spoke with US Customs on Mon Aug 18, who told me
we "circumvented the law" and that I would need to return to Lewiston
Bridge with the car to export it correctly. Ken Seymour at Meldrum called
another US Customs agent, who agreed to send the title to me by Federal
Express at my expense. When I receive the Fed Ex bills, I will be passing 
them on.
  My main concern is that the car has not been exported correctly.
We expect that Meldrum will cover any costs incurred as a result of
the faulty exportation if there are problems when I try to register the
car in Montreal.
   Finally, Diane sent me a letter to cover some of the repair
costs to a wall in our Ohio house that the movers damaged during
loading. Please let Diane know that we did not need to present that letter
to the buyers, as they did not raise any concerns with the wall during
their final inspection of the home, which is now sold.
  Regards,
Caroline Palmer




From instone@user-experience.org  Thu Aug 21 16:04:09 2003
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Date: Thu, 21 Aug 2003 15:39:11 -0400
To: perlman@acm.org
From: Keith Instone <instone@user-experience.org>
Subject: howdy
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How is the telecommuting going? I am still at IBM, working from home. 
I may be coming to visit Columbus some time next month - any dates 
when you will be there?

Keith

PS have you seen http://uuslash.org/ ?

From fox@vt.edu  Thu Aug 21 17:37:28 2003
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Subject: RE: Newsletter article - OAICat - OCLC
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From: "Fox, Edward" <fox@vt.edu>
To: <netta@cs.vt.edu>
Cc: "Hussein Suleman" <hussein@cs.uct.ac.za>,
	"Gail McMillan" <gailmac@vt.edu>, "Kunal Garach" <kgarach@vt.edu>,
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Hi!

Please see below the good news about publicity (see
http://www.oclc.org/news/e-newsletter/n261/university.htm) regarding
collaboration between Virginia Tech and OCLC, relating to HCIbib and
ImageBase, connecting with OAI.  I am pleased that Kunal Garach and Tom
Storey developed such nice coverage. Special thanks go to Gary Perlman
and Gail McMillan for their help with HCIbib and ImageBase,
respectively.=20

Regards, Ed

Edward A. Fox
Director: CITIDEL, DLRL, Internet TIC@VT, NDLTD
Professor, Dept. of Computer Science, 660 McBryde Hall, M/C 0106
Virginia Tech, Blacksburg, VA 24061 USA
Ph: +1-540-231-5113, FAX +1-540-231-6075
Mobile: +1-540-230-6266; fox@vt.edu; http://fox.cs.vt.edu



-----Original Message-----
From: Kunal Garach [mailto:kgarach@vt.edu]=20
Sent: Thursday, August 21, 2003 5:13 PM
To: Fox, Edward
Subject: FWD: Newsletter article - OAICat - OCLC


Dear Dr. Fox,
The article that Mr. Tom Storey and me worked on regarding my use of
OAICat is=20
available on the web in its electronic version.

I'm sure you might have already gotten a link to it through the OCLC
listserv=20
or similar, but in case you haven't here it is:

< http://www.oclc.org/news/e-newsletter/n261/university.htm >

Regards,
Kunal Garach


>=3D=3D=3D=3D=3D Original Message From "Storey,Tom" <storeyt@oclc.org> =
=3D=3D=3D=3D=3D
Hi Kunal --- Here is the URL for the article.

< http://www.oclc.org/news/e-newsletter/n261/university.htm >

Many thanks for your help.

---Tom



From instone@user-experience.org  Fri Aug 22 08:44:07 2003
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Date: Fri, 22 Aug 2003 08:45:25 -0400
To: Gary PERLMAN <perlman@turing.acm.org>
From: Keith Instone <instone@user-experience.org>
Subject: Re: howdy
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Wow, did not realize this was the big shift to Montreal - somehow I 
thought you were already there for a bit longer.

I did not realize Montreal was the hotbed of usability/HCI 
conferences. Fate indeed!

I thought I included you on an early note on uuslash - but maybe I 
left you off. Anyway, my latest attempt to give back to my 
profession. I do not suspect much from it, but hopefully it will get 
used during CUU 2003 (Vancouver - Canada seems to be the hotbed).

We need to find an easy way to build a universal usability 
bibliography there - leveraging hcibib.org somehow.

Keith




From journals.marketing@email.wileyeurope.com  Tue Aug 26 09:35:33 2003
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From: Wiley InterScience <journals.marketing@email.wileyeurope.com>
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                         * * *Wiley InterScience* * *
       http://email.wileyeurope.com/cgi-bin9/DM/y/mUz40H2z6Q0IBy0BQbw0BU
       

Wiley InterScience is delighted to announce the launch of its new user
interface. To meet the changing demands of the information age, Wiley
InterScience has undergone a comprehensive redesign, covering everything
from the graphical interface of the site, to its underlying information
architecture. We have developed the new interface after a great deal of
interaction with our users, customers and publishing partners, to seek their
input to ensure we delivered a more intuitive, consistent and engaging
interface for our diverse user community. While offering a refreshing new
graphical interface and enhanced search and navigation functionality, the
migration to the new interface will take place with a minimum of disruption.
You will find:

* All book-marked links from the current site to the redesigned site remain
  stable, this means you need not update any existing link or bookmark from
  the current site

* The online transition to the new interface should occur without disruption to
  your service; all current access-control methods for subscribed content
  continuing seamlessly to the new site, including IP-based access or any
  specialized accounts with custom username/password access

* All personalized features, including saved queries, saved titles, saved
  articles, and e-mail alerting preferences are also fully migrated to the new
  interface

                                ****************


The new site is highly intuitive, but for highlights of some of the core 
functions and special features, view the interactive demo at:
http://email.wileyeurope.com/cgi-bin9/DM/y/mUz40H2z6Q0IBy0BQbx0BV

Alternatively download a Quick Guide to the new Wiley InterScience Interface 
[PDF 873K] 
http://email.wileyeurope.com/cgi-bin9/DM/y/mUz40H2z6Q0IBy0BQby0BW

We trust you will find the new Wiley InterScience to be an integral part of 
your discovery process.

Kind regards
Kimberley Allan
Marketing and Communications Manager
Wiley InterScience

******************************************************************************

NOTE: This is a one-time message sent to all Wiley InterScience registrants 
announcing a major change in our service. If you have any questions or 
concerns, contact Customer Service at: mailto:cs-wis@wiley.co.uk
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<html>

<head>
<base target="_blank">
</head>

<body>

<div align="center">
  <center>

    <table width="693" height="766" border="1" cellpadding="3" cellspacing="0" bordercolor="#000066" bgcolor="#FFFFFF"><!--DWLayoutTable-->
      <tr bgcolor="#36566E"> 
        <td width="679" bgcolor="#FFFFFF"><font face="Arial"><a href="http://email.wileyeurope.com/cgi-bin9/DM/y/nUz40H2z6Q0IBy0BQbw0AT"><img src="http://www3.interscience.wiley.com/images/logo.home.jpg" alt="Wiley InterScience" border="0" width="683" height="157"></a></font> 
          <p><font size="2" face="Arial">Wiley InterScience is delighted to announce 
            the launch of its new user interface. To meet the changing demands 
            of the information age, Wiley InterScience has undergone a comprehensive 
            redesign, covering everything from the graphical interface of the 
            site, to its underlying information architecture. We have developed 
            the new interface after a great deal of interaction with our users, 
            customers and publishing partners, to seek their input to ensure we 
            delivered a more intuitive, consistent and engaging interface for 
            our diverse user community. While offering a refreshing new graphical 
            interface and enhanced search and navigation functionality, the migration 
            to the new interface will take place with a minimum of disruption. 
            You will find:</font></p>
          <ul>
            <li><font size="2" face="Arial">All book-marked links from the current 
              site to the redesigned site remain stable - this means you need 
              not update any existing link or bookmark from the current site</font></li>
            <li><font size="2" face="Arial"> The online transition to the new 
              interface should occur without disruption to your service &#8211; 
              all current access-control methods for subscribed content continuing 
              seamlessly to the new site, including IP-based access or any specialized 
              accounts with custom username/password access</font></li>
            <li><font size="2" face="Arial">All personalized features, including 
              saved queries, saved titles, saved articles, and e-mail alerting 
              preferences are also fully migrated to the new interface</font></li>
          </ul>
          <p><font size="2" face="Arial"><br>
            </font><font color="#006699" size="2" face="Arial"><strong>The new 
            site is highly intuitive, but for highlights of some of the core functions 
            and special features, view<br>
            the <a href="http://email.wileyeurope.com/cgi-bin9/DM/y/nUz40H2z6Q0IBy0BQbx0AU" target="_blank">interactive 
            demo</a> or download a <a href="http://email.wileyeurope.com/cgi-bin9/DM/y/nUz40H2z6Q0IBy0BQby0AV" target="_blank">Quick 
            Guide to the new Wiley InterScience Interface</a> [PDF 873K] </strong></font></p>
          <p align="center"><font face="Helvetica" size="2"><a href="http://email.wileyeurope.com/cgi-bin9/DM/y/nUz40H2z6Q0IBy0BQdW0Ax" target="_blank"><img src="http://www3.interscience.wiley.com/images/link.view-site-demo.gif" alt= "View the site demo" border= "0" align= "middle" width="235" height="90"></a></font></p>
          <p><font size="2" face="Arial">We trust you will find the new Wiley 
            InterScience to be an integral part of your discovery process.</font></p>
          <p><font size="2" face="Arial">Kind regards<br>
            </font><font size="2" face="Arial">Kimberley Allan<br>
            Marketing and Communications Manager<br>
            Wiley InterScience</font></p>
          <font size="2" face="Arial"><strong>NOTE: This is a one-time message 
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From owner-ieee-members@boldfish.ieee.org  Tue Sep  2 16:41:13 2003
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To members of IEEE Canada:
>From newsletter editor Abhi Gupta

Hello everyone. The September issue of the IEEE Canada 
newsletter is now available at http://news.ieee.ca/current . 
Some of the headlines in this issue are:

   * IEEE Election Ballots are in the mail!
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From misha.vaughan@oracle.com  Wed Sep  3 15:55:55 2003
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Wow!  You were delightfully a) fast, b) informative, and c) helpful - how refreshing!

Of all your suggestions below, I'm def. most interested in the idea of it being
hosted at hcibib.org.  I've looked into the corporate sponsorship option and that's
almost impossible - regardless of the sponsor :-).  I like the idea of being able to
avoid the ACM beauracracy by going to you directly.

If you are willing, I'd like to take your offer back to the web teams?  Do you have
any ideas as to how you would like to work, esp. ideas that would reduce
administration overhead for you?

Let me know what you think.

-Misha

Gary PERLMAN wrote:

> Hi Misha,
>
> The following come to mind:
>
> 1. As a special interest area under sigchi.org/searchui/ (or something like that)
>         precedents:
>                 sigchi.org/web/
>                 sigchi.org/kids/
>                 sigchi.org/education/
>                 sigchi.org/intercultural/
>         A disadvantage is that you'd need to upload stuff to the acm server,
>         but if you can find a willing UNIX drone (I might be willing) ...
>         But this is unprecedented in that it is for a specific workshop,
>         although you hope to genealize.
> 2. As a special area under HCIBIB.org like hcibib.org/searchui/
>         precedents: not applicable - in that domain, I rule, and I'd be happy to
>         Right now, hcibib.org is on the ACM server, and frankly, if only to
>         get a new search engine, I'd like to change hosts, so the site manager
>         issue remains even more so than 1.
> 3. Find a sponsor (hmmm, Oracle?)
>         precedents: some, but I suspect that many corporate sites would balk,
>                 especially if their products were criticized.  Maybe a .edu site.
>
> A couple of years ago, I stopped maintaining most parts of the sigchi.org
> site, so I no longer feel comfortable starting a new area in that domain.
> So, if you like, I can volunteer a directory under hcibib.org.
>
> Gary
>
> On Wed, 3 Sep 2003, Misha Vaughan wrote:
>
> > Hi Gary,
> >
> > I got your contact information off of your hcibib.org web site.  I'm
> > contacting you to see if you might have some suggestions about the best
> > way to host a web-based resource that is being collaboratively developed
> > as a function of a CHI workshop.  The workshop was on Search UI design
> > (http://home.earthlink.net/~searchworkshop/) best practices.
> >
> > On outcome of this workshop was a desire by the attendees to work
> > together and develop some web-based resources, i.e., design case
> > studies, annotated bibliography, and user scenarios.  We are in the very
> > first phases of developing the design case studies.  One of my tasks as
> > the "organizer" was to investigate the different possible options for
> > web-hosting such a resource.  I can host it locally on my earthlink
> > account while under development, but I suspect once we go live, it won't
> > be able to handle the bandwidth demands or the storage needs.  The goal
> > of the resource is that it is to be made freely available to the HCI
> > community at-large.
> >
> > Given your long history with hcibib.org, and it's success, you seemed
> > like a good person to start with for suggestions.
> > I'm sure you are a busy guy, so let me thank you in advance for any
> > thoughts and ideas!
> >
> > Regards,
> >
> > Misha Vaughan
> > Principal Usability Engineer
> > Oracle
> >
> >


From misha.vaughan@oracle.com  Tue Sep  9 13:24:21 2003
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Gary,

Thanks for feedback.  This sounds perfectly workable to me.  I think what I'll do on my end is work with the web dev teams to get everthing ship shape...and when it's ready - send you a link to the compressed files.   As for updates, we can use the same method.  I don't see us doing updates more than once every 6 months or so...at some point I do have to do my real job :-).

-Misha

> Maybe easiest method would be for you to send me a (link to a) tar file
> with the subsite.  The index file
>         at http://home.earthlink.net/~searchworkshop/
> seems to use relative URLs, which makes it easy to transfer.
>
> That would be a start.  For updates, we could work out something
> ad hoc, which would work if updates were few or far between.
> For more frequent or intricate updates (whatever that means),
> we might need to explore options like mirroring software.
>         http://www.google.com/search?sourceid=navclient&q=mirroring+software
>
> My preference is to start with simple brute force solutions, and if
> there is enough demand, to add infrastructure later.  I've seen a lot
> of csaes where a lot of infrastructure was created for a site that
> never attracted enough traffic to warrant updates.
>

--------------C37D697D65BDBA5AD4F86D06
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<!doctype html public "-//w3c//dtd html 4.0 transitional//en">
<html>
Gary,
<p>Thanks for feedback.&nbsp; This sounds perfectly workable to me.&nbsp;
I think what I'll do on my end is work with the web dev teams to get everthing
ship shape...and when it's ready - send you a link to the compressed files.&nbsp;&nbsp;
As for updates, we can use the same method.&nbsp; I don't see us doing
updates more than once every 6 months or so...at some point I do have to
do my real job :-).
<p>-Misha
<blockquote TYPE=CITE>Maybe easiest method would be for you to send me
a (link to a) tar file
<br>with the subsite.&nbsp; The index file
<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at <a href="http://home.earthlink.net/~searchworkshop/">http://home.earthlink.net/~searchworkshop/</a>
<br>seems to use relative URLs, which makes it easy to transfer.
<p>That would be a start.&nbsp; For updates, we could work out something
<br>ad hoc, which would work if updates were few or far between.
<br>For more frequent or intricate updates (whatever that means),
<br>we might need to explore options like mirroring software.
<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <a href="http://www.google.com/search?sourceid=navclient&q=mirroring+software">http://www.google.com/search?sourceid=navclient&amp;q=mirroring+software</a>
<p>My preference is to start with simple brute force solutions, and if
<br>there is enough demand, to add infrastructure later.&nbsp; I've seen
a lot
<br>of csaes where a lot of infrastructure was created for a site that
<br>never attracted enough traffic to warrant updates.
<br>&nbsp;</blockquote>
</html>

--------------C37D697D65BDBA5AD4F86D06--


From BankOfAmerica#1.26593.31373032323434.1.b@email.bankofamerica1.com  Wed Sep 10 17:45:17 2003
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From garyperlman@yahoo.com  Wed Sep 17 10:10:17 2003
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Last week I noticed that most of the data files for the HCI Bibliography
had disappeared, so I restored them, but the disappearance without any
message that they were lost is disconcerting.
 
I noticed that the link from /bin/ksh to /bin/bash is also gone.
This breaks many scripts used by the HCI Bibliography.  Could
that please be restored?
 
Also, I could not send this mail from turing using pine.
 
Thanks in advance.
 
Gary Perlman, Director, HCI Bibliography Project
mailto:director@hcibib.org  http://hcibib.org/


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<DIV>Last week I noticed that most of the data files for the HCI Bibliography<BR>had disappeared, so I restored them, but the disappearance without any<BR>message that they were lost is disconcerting.</DIV>
<DIV>&nbsp;</DIV>
<DIV>I noticed that the link from /bin/ksh to /bin/bash is also gone.<BR>This breaks many scripts used by the HCI Bibliography.&nbsp; Could<BR>that please be restored?</DIV>
<DIV>&nbsp;</DIV>
<DIV>Also, I could not send this mail from turing using pine.</DIV>
<DIV>&nbsp;</DIV>
<DIV>Thanks in advance.</DIV>
<DIV>&nbsp;</DIV>
<DIV>Gary Perlman, Director, HCI Bibliography Project<BR><A href="mailto:director@hcibib.org">mailto:director@hcibib.org</A>&nbsp; <A href="http://hcibib.org/">http://hcibib.org/</A><BR></DIV>
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http://www.sparklet.com/~royce/trams/paperClip.mpg=20


From owner-chi-methods@ACM.ORG  Fri Sep 26 15:47:57 2003
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Hello,

thanks to all who responded. It was a nice experience to receive full answers so quickly.

For literature, I was pointed to the article http://www.boxesandarrows.com/archives/recording_screen_activity_during_usability_testing.php by Karl Fast, who did some testing about suited software, thus already answering my questions best.

Most contributions were made for Windows, with Camtasia being the most favored program. All Camtasia users expressed their satisfaction with that program, no limitations were reported. Audio tracking and user support were also reported to be good.
One report, also satisfied, was about CamStudio. Some minor problem about display of the pip is said to become solved in the future. I was also pointed to The Observer Video Pro (Noldus) having a screen capture module which would satisfy usability testing needs.

With Macintosh, I was erroneous since there is the version Snapz Pro X available for MacOS X. One response was satisfied about it, another was dissatisfied with the version for MacOS classic as compared to Camtasia. I've tried the X version meanwhile myself, and with the first priority option turned off, colors limited to the system palette, and a 1024 x 800 screen reduced to 90% size taking  15 frames/ second on a 1 GHz G4 performance was good (I could not try audio or micro tracking yet). With the first priority option turned on (I don't know what this is for, it all works well without), or thousands or millions of colors recorded, the system was inacceptably slowed down. Somewhat  slow is the convertion into QuickTime movie during storage immediately after the recording. One has to plan considerable time for it after long sessions (I tried only 10 minutes).
ScreenTool was not liked much by one report, compared to Camtasia.

No program was mentioned for Linux/ Unix. One response said one could follow other systems screens (Mac, Unix) using Camtasia through sending the video signal to a PC in parallel. A friend of mine also reported they used a video splitter for capturing Linux screens. If booting is not the main interest (-> drivers already running) one could use the TV-port of a graphics card also. In both cases they would use a video device (tape) for recording.-  On a quick Internet search I found there is free Linux software for tv recording through screen capturing (usable for usability testing??).

There was no response about handhelds or Palm. Perhaps screen capturing takes too much memory there.

Regards, Joachim



If you are more interested, follow the discussion attached below:

--------------------------------------
original question was:

Hello,

I am looking for a screen capturing software producing screen videos suited for usability testing (or several programs, related to Windows, Macintosh, Unix/Linux computers, and handhelds). While there is quite a number of freeware, shareware and commercial software which takes videos from screens, there is usually insufficient information about features like
- suitability for hours of experiments -> very large data files
- video streaming directly to a video tape or DVD (requiring a large memory buffer and hardware drivers)
- capability to capture menus, dialogs, cursors
- frame rates sufficient for usability testing
- capability to capture audio signals
- capability to capture devices like touchscreens, multiple screens, keyboard and mouse actions

I had some negative experience with Screentool, because it seems to keep video data in memory and so is restricted to very short videos, and Snapz Pro is restricted to classic MacOS.

Is anyone out there willing to share experience with that subject? I'll post a summary.

Joachim Harloff


------------------------------------------




I use Camtasia Studio from TechSmith.

http://www.techsmith.com/

-- Mike

IBM User Centered Design
303.924.0255
Visit our Printing Systems Information Center at:
http://publib.boulder.ibm.com/printer/psindex.htm
------------------------------------------




We have had a lot of success with using Camtasia for screen captures as
part of usability testing of interfaces. We collect 1-8 hours of video at a
time.
The videos are big but all the detail we require is there. Anything that is on
the screen gets captures including menus, dialogs and cursors. The replays
are so faithful that I often forget that it's not live. We also capture voice
through Camtasia -- the sync is perfect. As far as I know, it only runs on
Windows but I could be wrong. We capture keyboard and mouse activity
through a different mechanism. During configuration, I found that the product
was capable of handling at least 2 monitors at one time.

--Emile

Emile Morse, Ph.D.
NIST
100 Bureau Drive, Stop 8940
Bldg. 225, A225
Gaithersburg, MD 20899
(301)975-8239
Fax:  1(301) 975-5287
e-mail:  emile.morse@nist.gov
--------------------------------------------



Hi Joachim,
At Stanford, we use Camtasia[1] for Windows. Our decision was based on
the "Recording Screen Activity During Usability Testing[2]" article on
B&A.

For Mac OS X we use Snapz Pro[3]. Snapz Pro is NOT a classic-only
application.

[1] http://www.techsmith.com/products/studio/default.asp
[2]
http://www.boxesandarrows.com/archives/
recording_screen_activity_during_usability_testing.php
[3] http://www.ambrosiasw.com/utilities/snapzprox/

Cheers!
-----
Brad Lauster
      brad.lauster@stanford.edu
      IM: bradlauster
      Interaction Designer
      Stanford University, ITSS Infrastructure Integration
      Brad on ITSS: < http://www.stanford.edu/~blauster/ >
---------------------------------------------



Dear Dr. Harloff,

In response to your question on CHI-METHODS:

Have you looked at the Screen Capture Module of The Observer Video-
Pro? That may be what you need. Details can be found on
http://www.noldus.com/products/add_on/obs_screen_capt.html.

> - suitability for hours of experiments -> very large data files

The maximum length of one screen movie is 2 GB. The corresponding
test duration depends on the screen resolution.

> - video streaming directly to a video tape or DVD (requiring a large
> memory buffer and hardware drivers)

I don't think we do that, but why would you want that? It severely
limits the data throughput. Hard disks are a lot faster.

> - capability to capture menus, dialogs, cursors

No problem.

> - frame rates sufficient for usability testing

Up to 20 frames/second, which exceeds the minimum for usability
testing.

> - capability to capture audio signals

Do you mean the audio generated by a software application?

> - capability to capture devices like touchscreens, multiple screens,
> keyboard and mouse actions

I think capturing a touchscreen is technically the same as capturing
a normal screen because screen capture operates at the graphics
memory, and a touchscreen only has a special sensing mechanism at the
surface of the screen.

Multiple screens: I don't know but we could try that easily. I have
not heard of a limitation of the screen resolution.

Keyboard and mouse actions: other than visualizing mouse movements in
the screen movie we don't capture this data.

I hope this information is of use.

Kind regards,

Lucas Noldus

Dr. Lucas P.J.J. Noldus
Managing Director

Noldus Information Technology bv
Costerweg 5, P.O. Box 268
6700 AG Wageningen
The Netherlands

Phone: +31-317-497677 (office), +31-6-53425199 (mobile)
Fax: +31-317-424496 (office), +31-317-426906 (home)
l.noldus@noldus.nl (office), lu.do@planet.nl (home) |
http://www.noldus.com

--------------------------------------------------




I also have had favorable experiences using Camtasia and know of others
who can recommend the product too.  Not only is the product good, the people
at the company are very friendly and interested in your experiences with
the product.

Diane

--
-----------------------------------------------------------
Diane Kelly / Ph.D. Candidate / Rutgers University
School of Communication, Information & Library Studies
4 Huntington Street / New Brunswick, NJ / 08901 / USA
http://scils.rutgers.edu/~diane / 732.932.9547
-----------------------------------------------------------





Hi Joachim.

I'm a mac user too. and it's been so frustrating cos' I can't seem to
find a suitable replacement for Camtasia on the Mac.

When I was on the PC, I used to create quick videos to help users
troubleshoot. I'd do the action on-screen with my voice verbalizing my
actions. I then send the video to the user. Quick and easy.

Unfortunately, I can't find as powerful a tool as Camtasia on the mac.

I've tried screentool and Snapz too, but both disappoint compared to
Camtasia.

They say the new Snapz 3 coming out soon will be much better, but that
remains to be seen.

Question: What does Apple use to create their Quick Tour videos on
their website? it captures screen activity and voice.

If you come across a better app, do let me know.

Thanks.

Timothy..

---------------------------------------------------------



I've tried several but find camtasia to be good. PC only, though. I suggest
you run the software on the user's computer (mac, pc, or unix) then use VNC
from att research in the UK to send the screen to a PC running camtasia to
record the screen of the user's computer. This way, you could capture mac
and unix interfaces too.

This arrangement should give you the following:

> - capability to capture menus, dialogs, cursors
> - frame rates sufficient for usability testing
> - capability to capture audio signals ? (I think so, if you can send them
directly to the PC doing the recording by plugging the mic into that pc.)
----
Norman G. Vinson, PhD       norm.vinson@nrc-cnrc.gc.ca
Tel/Tél: (613) 993-2565     Fax/télc: (613) 952-7151
http://iit-iti.nrc-cnrc.gc.ca

Institute for Information Technology/Institut de technologie de
l'information
National Research Council Canada/Conseil national de recherches Canada
Government of Canada/Gouvernement du Canada
M50, 1200 ch. Montréal, Ottawa ON K1A 0R6

---------------------------------------------------------



I've had good initial success with CamStudio, seems to get menus and
cursors just fine.  Haven't pushed it far on the file size, but woudl be
curious.

They also have pip capability but it's forced on screen during the run
-- not so good.  I have corresponded with them and got a response that
they'd look into suppressing the display of the pip.

Anyway, sample output file and links at:
http://www.uzilla.net/uzilla/blog//2003/07/02/

-A
-=-=-
..... Uzilla, LLC: "Tools for a Usable Web", http://uzilla.net
Human Factors MS: http://people.clemson.edu/~kedmond




____________________________
Dr. Joachim Harloff
Gebrauchstauglichkeit
Tel.  0441 361163 93
Mobil 0177 58 24 124
Fax 0441 361163 99
http://www.joachimharloff.de

From mauro@mail.usablenet.com  Tue Sep 30 18:43:37 2003
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Hello

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UsableNet announces the availability of a new product called LIFT Text
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http://www.usablenet.com/products_services/text_transcoder/text_transcoder.html 


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LUII Colleagues:

	The usability article (it's the lead story) is found on the _UW
Daily_ for yesterday (10/22).  This was NOT immediately obvious when I
first peeked...sorry to be pointing out the obvious (?).

	Andy Stewart
	Wilson Library
	University of Missouri--Rolla

-----Original Message-----
From: luii@topica.com [mailto:luii@topica.com] 
Sent: Thursday, October 23, 2003 5:54 AM
To: luii@topica.com
Subject: Digest for luii@topica.com, issue 63


-- Topica Digest --
	
	Usability article
	By lkent@sbc.edu

------------------------------------------------------------

Date: Wed, 22 Oct 2003 17:39:07 -0400
From: lkent@sbc.edu
Subject: Usability article



Sorry for the hideously long URL, but it links an interesting story on 
Usability at the University of Washington:

http://thedaily.washington.edu/news.lasso?-database=DailyWeb.fp5&-layout
=List&-
response=newspage.lasso&-recordID=33415&-search&-Token.Count=6


------------------------------



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From YERUTQEJAWY4U20ABwAAOw4AX16Egg@boing.topica.com  Thu Oct 23 09:47:37 2003
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Subject: RE: [LUII] Digest for luii@topica.com, issue 63
Date: Thu, 23 Oct 2003 09:47:00 -0400
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I didn't mind though. It was great to see coming up first that the 
University of Washington library is participating in the national Take Back 
Your Time Day which is tomorrow!!!
Hope we all can settle back a bit tomorrow and remember to breathe-  an 
important component in learning and teaching!
Mo Dawley


--On Thursday, October 23, 2003 8:23 AM -0500 "J. A. Stewart" 
<astewart@umr.edu> wrote:

> LUII Colleagues:
>
> 	The usability article (it's the lead story) is found on the _UW
> Daily_ for yesterday (10/22).  This was NOT immediately obvious when I
> first peeked...sorry to be pointing out the obvious (?).
>
> 	Andy Stewart
> 	Wilson Library
> 	University of Missouri--Rolla
>
> -----Original Message-----
> From: luii@topica.com [mailto:luii@topica.com]
> Sent: Thursday, October 23, 2003 5:54 AM
> To: luii@topica.com
> Subject: Digest for luii@topica.com, issue 63
>
>
> -- Topica Digest --
> 	
> 	Usability article
> 	By lkent@sbc.edu
>
> ------------------------------------------------------------
>
> Date: Wed, 22 Oct 2003 17:39:07 -0400
> From: lkent@sbc.edu
> Subject: Usability article
>
>
>
> Sorry for the hideously long URL, but it links an interesting story on
> Usability at the University of Washington:
>
> http://thedaily.washington.edu/news.lasso?-database=DailyWeb.fp5&-layout
> =List&-
> response=newspage.lasso&-recordID=33415&-search&-Token.Count=6
>
>
> ------------------------------
>
>
>
> How do I unsubscribe from the LUII list?
> To unsubscribe from the list, send an email to:
> luii-unsubscribe@topica.com
>
> Visit our site:
> http://www.cochran.sbc.edu/luii/
>
> Problems? Email list owner Liz Kent:
> lkent@sbc.edu
>
> End of luii@topica.com digest, issue 63
>
> How do I unsubscribe from the LUII list?
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>
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>
>
>
>
>



Mo Dawley
Senior Librarian
Art and Drama Librarian
md2z@andrew.cmu.edu
412-268-6625
http://www.library.cmu.edu/Research/Arts/Art/index.html
http://www.library.cmu.edu/Research/Arts/Drama/index.html
http://www.greenarts.org/

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From YERUTQEJAWY5IIMABwAAAAAAX16Egg@boing.topica.com  Tue Oct 28 11:06:30 2003
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To: luii <luii@topica.com>
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Subject: [LUII] new research-based guide to Web site design and usability
Date: Tue, 28 Oct 2003 10:04:58 -0500
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>From the US Department of Health and Human Services, a new research-based guide 
to Web site design and usability . . .
--Liz Kent

>>Date: October 27, 2003 

For Release:  Immediately 

Contact: HHS Press Office (202) 690-6343 

HEADLINE:  HHS ANNOUNCES AVAILABILITY OF NEW GUIDELINES TO IMPROVE 
WEB-BASED 
COMMUNICATION 

HHS Secretary Tommy G. Thompson today announced the availability of a 
new research-based guide to Web site design and usability.  In 
partnership with the National Cancer Institute (NCI), part of HHS' 
National Institutes of Health, HHS today issued Research-Based Web 
Design & Usability Guidelines, a resource that will help government, 
academic, commercial and other groups involved in the creation of Web 
sites make decisions based on user research, not personal opinions. 

"Given the ever-growing level of Internet use by the public, there is a 
critical need for authoritative guidance in designing federal Web sites 
and in making them useful for the public," Secretary Thompson said. 
"These guidelines are a wonderful resource for improving our 
communication efforts to better meet the needs and expectations of all 
citizens who turn to HHS for help." 

According to recent statistics, there are more than 35 million Web pages 
at more than 22,000 Web sites across the federal government alone, and 
more than 60 percent of all Internet users in the U.S. interact with 
federal government Web sites each year. 

The Guidelines were originally developed by the NCI to help Web managers 
and designers present cancer information on the Web in a more usable 
fashion. Although the original intent was to develop guidelines for 
improving specific federal sites on cancer, the project expanded in 
scope and resulted 
in a set of peer-reviewed guidelines that are applicable to Web site 
usability and design regardless of whether a site is developed by 
government, commercial, academic or other entities. 

"NCI staff compiled guidelines from a wide variety of sources, including 
existing Web design and style guides, published research articles, 
publicly available usability test reports, and lessons learned from 
in-house usability tests," said NCI Director Andrew C. von Eschenbach, 
M.D.  "This guide contributes to the growing need to establish and 
utilize standards of excellence for Web design and usability." 

The new resource contains 187 guidelines for effective Web design and 
usability and covers a wide range of Web site design issues, including 
accessibility, home page design, page and site navigation, graphics and 
images, Web content organization and effective Web content writing. 
Each guideline contains: 

* A brief statement of the overarching principle that is the foundation 
of the guideline; 
* Comments that further explain the research/supporting information; 
* Citations to relevant Web sites, technical and/or research reports 
supporting the guideline. 
* A score indicating the "Strength of Evidence" that supports the 
guideline.  These range from "Strong Research Support," indicating that 
there is at least one formal, rigorous study with contextual validity 
and agreement among experts to "Weak Research Support," indicating 
limited evidence and disagreement among experts. 
* A score indicating the "Relative Importance" of the guideline to the 
overall success of a Web site.  These scores range from 1-5 and are 
intended to help guide usability experts and Web designers to prioritize 
the implementation of these guidelines. 
* One or more graphic examples of the guideline in practice. 

NCI solicited experts from across government, industry and academia to 
contribute to the development of the guidelines.  

The complete set of guidelines is available at 
http://usability.gov/pdfs/guidelines.html. 

### 

Note: All HHS press releases, fact sheets and other press materials are 
available at http://www.hhs.gov/news. 

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From palmer@mps.ohio-state.edu  Sat Nov  1 22:41:45 2003
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Date: Fri, 31 Oct 2003 12:22:53 -0500
From: William Palmer <palmer@mps.ohio-state.edu>
Subject: Re: caroline
To: Jocelyn Alford <jalford1@columbus.rr.com>
Cc: "William F. Palmer" <palmer@mps.ohio-state.edu>,
	alfred palmer <palmeroliver@worldnet.att.net>,
	Thomas & Marcia Palmer <tmpalmer@attbi.com>,
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Rich entered ICU with a pulse at 140/min and blood pressure way low at 80.  They put in fluids and put in a breathing tube, and now his pulse is going down and his blood pressure rising, good, but he will be in ICU for days, it appears, as the complications to his heart and kidneys are common.  He may also lose part of his foot where the clot was, evidently the source of the sepsis.  At the same time he has internal bleeding from the blood thinner that is controlling the clot.  Both Caroline and Tom are due in late this P.M. Adrianne is expectedly shaken by all of this, but seemed in good control.  We will stay in touch.  If anyone knows Caroline or Tom's flight numbers, try to get them to each other, so they might coordinate their car rental as they are coming into the airport at about the same time.

 


----- Original Message ----- 
  From: Jocelyn Alford 
  To: William F. Palmer 
  Sent: Friday, October 31, 2003 11:13 AM
  Subject: Re: caroline


  OK.  Obviously, you may not be able to watch the kids tomorrow, we'll wait and see.  
  GS&T are sitting on the front lawn, on their swim towels, eating their Halloween candy.  I mowed grass and edged most the lawn, but the edger is finally kaput.  This is the one I inherited from you, from Clubview.
    ----- Original Message ----- 
    From: William F. Palmer 
    To: Jocelyn and John Alford 
    Cc: William F. Palmer 
    Sent: Friday, October 31, 2003 9:54 AM
    Subject: caroline


    Caroline is arriving at 4:45 this afternoon and will go directly to the hospital.  She has not been able to get Tom yet.  We are about to head down to the hospital and we will meet Adrianne there.  Will let you know how things go.  love, Mom

--Boundary_(ID_WfXBHIMHocjQOqFY3rLp/g)
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.2800.1264" name=GENERATOR>
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<BODY bgColor=#ffffff>
<DIV><FONT color=#0000ff size=4>Rich entered ICU with a pulse at 140/min and 
blood pressure way low at 80.&nbsp; They put in fluids and put in a breathing 
tube, and now his pulse is going down and his blood pressure rising, good, but 
he will be in ICU for days, it appears, as the complications to his heart and 
kidneys are common.&nbsp; He may also lose part of his foot where the clot was, 
evidently the source of the sepsis.&nbsp; At the same time he has internal 
bleeding from the blood thinner that is controlling the clot.&nbsp;&nbsp;Both 
Caroline and Tom are due in late this P.M.&nbsp;Adrianne is expectedly shaken by 
all of this, but seemed in good control.&nbsp; We will stay in touch.&nbsp; If 
anyone knows Caroline or Tom's flight numbers, try to get them to each other, so 
they might coordinate their car rental as they are coming into the airport at 
about the same time.</FONT></DIV>
<DIV><FONT color=#0000ff size=4></FONT>&nbsp;</DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT color=#0000ff size=4></FONT>&nbsp;</DIV>
<DIV><FONT color=#0000ff size=4></FONT>&nbsp;</DIV>
<DIV>----- Original Message ----- </DIV>
<BLOCKQUOTE dir=ltr 
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px solid; MARGIN-RIGHT: 0px">
  <DIV 
  style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> 
  <A title=jalford1@columbus.rr.com 
  href="mailto:jalford1@columbus.rr.com">Jocelyn Alford</A> </DIV>
  <DIV style="FONT: 10pt arial"><B>To:</B> <A title=palmer@mps.ohio-state.edu 
  href="mailto:palmer@mps.ohio-state.edu">William F. Palmer</A> </DIV>
  <DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, October 31, 2003 11:13 
  AM</DIV>
  <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: caroline</DIV>
  <DIV><BR></DIV>
  <DIV><FONT face="Comic Sans MS" color=#0000ff>OK.&nbsp; Obviously, you may not 
  be able to watch the kids tomorrow, we'll wait and see.&nbsp; </FONT></DIV>
  <DIV><FONT face="Comic Sans MS" color=#0000ff>GS&amp;T are sitting on the 
  front lawn, on their swim towels, eating their Halloween candy.&nbsp; I mowed 
  grass and edged most the lawn, but the edger is finally kaput.&nbsp; This is 
  the one I inherited from you, from Clubview.</FONT></DIV>
  <BLOCKQUOTE dir=ltr 
  style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px solid; MARGIN-RIGHT: 0px">
    <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
    <DIV 
    style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> 
    <A title=palmer@mps.ohio-state.edu 
    href="mailto:palmer@mps.ohio-state.edu">William F. Palmer</A> </DIV>
    <DIV style="FONT: 10pt arial"><B>To:</B> <A title=jalford1@columbus.rr.com 
    href="mailto:jalford1@columbus.rr.com">Jocelyn and John Alford</A> </DIV>
    <DIV style="FONT: 10pt arial"><B>Cc:</B> <A title=palmer@mps.ohio-state.edu 
    href="mailto:palmer@mps.ohio-state.edu">William F. Palmer</A> </DIV>
    <DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, October 31, 2003 9:54 
    AM</DIV>
    <DIV style="FONT: 10pt arial"><B>Subject:</B> caroline</DIV>
    <DIV><BR></DIV>
    <DIV><FONT face=Arial color=#0000ff>Caroline is arriving at 4:45 this 
    afternoon and will go directly to the hospital.&nbsp; She has not been able 
    to get Tom yet.&nbsp; We are about to head down to the hospital and we will 
    meet Adrianne there.&nbsp; Will let you know how things go.&nbsp; love, 
    Mom</FONT></DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>

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From YERUTQEJAWY7y8QABwAAOw4AX16Egg@boing.topica.com  Wed Nov 12 18:19:30 2003
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To: luii <luii@topica.com>
From: Liz Kent <lkent@sbc.edu>
Subject: [LUII] TCDL Bulletin article on usability
Date: Wed, 12 Nov 2003 18:16:34 -0500
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Usability of digital libraries: A Source of Creative Tensions with Technica=
l=20
Developments
http://www.ieee-tcdl.org/Bulletin/current/blandford/blandford.html=20

Produced by the IEEE Technical Committee on Digital=20
Libraries (TCDL) the Bulletin is planned to be a biannual=20
magazine of themed issues that will feature articles of=20
interest to members of the IEEE TCDL and others in the=20
digital library community. Membership in the IEEE TCDL is=20
open to all, at no charge, whether members of IEEE or not.=20

The content of the IEEE TCDL Bulletin is provided via open=20
access at http://www.ieee-tcdl.org/Bulletin/current/.
Richard Furuta, Texas A&M University, is the guest editor of=20
this first issue of the Bulletin, which is a special issue=20
on user interfaces. Articles include:=20

Usability of Digital Libraries: A Source of Creative=20
Tensions with Technical Developments=20
Ann Blandford and George Buchanan=20

Customizing Digital Library Interfaces with Greenstone=20
Ian H. Witten=20

Mechanisms for Custom Interfaces=20
Thomas A. Phelps and Robert Wilensky=20

Visual User Interfaces: Challenges and Opportunities=20
Katy B=F6rner and Chaomei Chen=20

*****
--forwarded by Liz Kent

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From weigens@yahoo.ca  Thu Nov 13 22:50:06 2003
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Date: Thu, 13 Nov 2003 22:47:10 -0500 (EST)
From: Sandy Weigens <weigens@yahoo.ca>
Subject: Wagar '73 Reunion
To: weigens@yahoo.ca
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Okay. I know: "Conspicuous by his absence; Started something, but now what?; Is anything happening?..."
Yes! At last! In a serious way.
I am ashamed for taking so long. But there is action. I have e-mailed or talked with a some of our grads in Montreal, Toronto, Ottawa and farther-flung parts. We have momentum and are looking forward to a fabulous Class of '73 reunion!
If you would like to lend a hand in organizing the reunion, I would love it. In fact, I would love to get together in the next few days to really gear up and get it off the ground. If you are interested, please e-mail me. Or better still, if you're in Montreal, call me so we can arrange to get together. My number is (514) 696-5056.
This feels like it's going to be terrific.
Rooty-toot-toot,
Sandy Weigens




---------------------------------
Post your free ad now! Yahoo! Canada Personals

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<DIV>
<DIV>Okay. I know: "Conspicuous by his absence; Started something, but now what?; Is anything happening?..."</DIV>
<DIV>Yes! At last! In a serious way.</DIV>
<DIV>I&nbsp;am ashamed for taking so long.&nbsp;But there is action.&nbsp;I have e-mailed or talked with a some of our grads in Montreal, Toronto, Ottawa and farther-flung parts. We have momentum and are looking forward to a fabulous Class of '73 reunion!</DIV>
<DIV>If you would like to lend a hand in organizing the reunion, I would love it. In fact, I would love to get together in the next few days to really gear up and&nbsp;get it off the ground. If you are interested, please e-mail me. Or better still, if you're in Montreal, call me so we can arrange to get together. My number is (514) 696-5056.</DIV>
<DIV>This feels like it's going to be terrific.</DIV>
<DIV>Rooty-toot-toot,</DIV>
<DIV>Sandy Weigens</DIV></DIV><p><br><hr size=1>Post your free ad now! <a href="http://ca.personals.yahoo.com/"><b>Yahoo! Canada Personals</b></a><br>
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From sylvie2@sympatico.ca  Fri Nov 14 21:54:07 2003
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Subject: CRIM-conference
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Hi Gary

=20

I hope your new life in Montreal is going well and all you family enjoy =
the new house. Winter is coming very soon, so don't forget to buy a good =
shovel. Today, in the Eastern Townships where I live, I had a hard time =
to get my car off the driveway as I got snow up to the knees.

=20

I have been thinking if sending you an email for a while after we've met =
at UPA. I wanted to tell you that you can count of me for anything you =
want to know about the life in Quebec, like strange French expressions, =
etc... If I can be of any help, please let me know since you now have my =
email address.

=20

I also wanted to inform you that there will be a conference organised by =
CRIM-Computer Research Institute of Montr=E9al (remember my former =
employer) in February 2004 and I was asked to see if you would be =
interested to be a guest speaker. Here is the URL :

=20

http://www.crim.ca/index.epl/ref/evenements/selec/c000/mode/hard/cat_id/E=
V04/type/cat/href/formation/cours/index.epl)

=20

The event is mostly French but there is already an English speaker (Ray =
Kurzweil).=20

=20

I c.c. two persons who will be doing the follow up : Sandrine Prom Tep =
and Alain Robillard-Bastien. They were present at my UPA presentation =
last September.=20

=20

Hope to see you in a near future at UPA-Montr=E9al chapter.

=20

Sylvie

=20

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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 6.00.2800.1106" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff><FONT face=3DArial size=3D2>
<DIV class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0pt"><SPAN lang=3DEN-CA=20
style=3D"FONT-FAMILY: Arial; mso-ansi-language: EN-CA"><FONT =
size=3D3><FONT=20
color=3D#808000>
<P class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0pt"><SPAN lang=3DEN-CA=20
style=3D"FONT-FAMILY: Arial; mso-ansi-language: EN-CA"><FONT =
color=3D#000000>Hi=20
Gary<?xml:namespace prefix =3D o ns =3D =
"urn:schemas-microsoft-com:office:office"=20
/><o:p></o:p></FONT></SPAN></P>
<P class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0pt"><SPAN lang=3DEN-CA=20
style=3D"FONT-FAMILY: Arial; mso-ansi-language: EN-CA"><o:p><FONT=20
color=3D#000000>&nbsp;</FONT></o:p></SPAN></P>
<P class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0pt"><FONT =
color=3D#000000><SPAN=20
lang=3DEN-CA style=3D"FONT-FAMILY: Arial; mso-ansi-language: EN-CA">I =
hope your new=20
life in </SPAN><?xml:namespace prefix =3D st1 ns =3D=20
"urn:schemas-microsoft-com:office:smarttags" =
/><st1:City><st1:place><SPAN=20
lang=3DEN-CA=20
style=3D"FONT-FAMILY: Arial; mso-ansi-language: =
EN-CA">Montreal</SPAN></st1:place></st1:City><SPAN=20
lang=3DEN-CA style=3D"FONT-FAMILY: Arial; mso-ansi-language: EN-CA"> is =
going well=20
and all you family enjoy the new house. Winter is coming very soon, so =
don=92t=20
forget to buy a good shovel. Today, in the Eastern Townships where I =
live, I had=20
a hard time to get my car off the driveway as I got snow up to the=20
knees.<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0pt"><SPAN lang=3DEN-CA=20
style=3D"FONT-FAMILY: Arial; mso-ansi-language: EN-CA"><o:p><FONT=20
color=3D#000000>&nbsp;</FONT></o:p></SPAN></P>
<P class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0pt"><FONT =
color=3D#000000><SPAN=20
lang=3DEN-CA style=3D"FONT-FAMILY: Arial; mso-ansi-language: EN-CA">I =
have been=20
thinking if sending you an email for a while after we=92ve met at UPA. I =
wanted to=20
tell you that you can count of me for anything you want to know about =
the life=20
in </SPAN><st1:State><st1:place><SPAN lang=3DEN-CA=20
style=3D"FONT-FAMILY: Arial; mso-ansi-language: =
EN-CA">Quebec</SPAN></st1:place></st1:State><SPAN=20
lang=3DEN-CA style=3D"FONT-FAMILY: Arial; mso-ansi-language: EN-CA">, =
like strange=20
French expressions, etc... If I can be of any help, please let me know =
since you=20
now have my email address.<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0pt"><SPAN lang=3DEN-CA=20
style=3D"FONT-FAMILY: Arial; mso-ansi-language: EN-CA"><o:p><FONT=20
color=3D#000000>&nbsp;</FONT></o:p></SPAN></P>
<P class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0pt"><SPAN lang=3DEN-CA=20
style=3D"FONT-FAMILY: Arial; mso-ansi-language: EN-CA"><FONT =
color=3D#000000>I also=20
wanted to inform you that there will be a conference organised by =
CRIM-Computer=20
Research Institute of Montr=E9al (remember my former employer) in =
February 2004=20
and I was asked to see if you would be interested to be a guest speaker. =
Here is=20
the URL :<o:p></o:p></FONT></SPAN></P>
<P class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0pt"><SPAN lang=3DEN-CA=20
style=3D"FONT-FAMILY: Arial; mso-ansi-language: EN-CA"><o:p><FONT=20
color=3D#000000>&nbsp;</FONT></o:p></SPAN></P>
<P class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0pt"><SPAN=20
style=3D"FONT-FAMILY: Arial"><A=20
href=3D"http://www.crim.ca/index.epl/ref/evenements/selec/c000/mode/hard/=
cat_id/EV04/type/cat/href/formation/cours/index.epl"><SPAN=20
lang=3DEN-CA=20
style=3D"COLOR: windowtext; mso-ansi-language: =
EN-CA">http://www.crim.ca/index.epl/ref/evenements/selec/c000/mode/hard/c=
at_id/EV04/type/cat/href/formation/cours/index.epl</SPAN></A></SPAN><SPAN=
=20
lang=3DEN-CA style=3D"FONT-FAMILY: Arial; mso-ansi-language: =
EN-CA"><FONT=20
color=3D#000000>)<o:p></o:p></FONT></SPAN></P>
<P class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0pt"><SPAN lang=3DEN-CA=20
style=3D"FONT-FAMILY: Arial; mso-ansi-language: EN-CA"><o:p><FONT=20
color=3D#000000>&nbsp;</FONT></o:p></SPAN></P>
<P class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0pt"><SPAN lang=3DEN-CA=20
style=3D"FONT-FAMILY: Arial; mso-ansi-language: EN-CA"><FONT =
color=3D#000000>The=20
event is mostly French but there is already an English speaker =
(<SPAN>Ray=20
Kurzweil)</SPAN>. <o:p></o:p></FONT></SPAN></P>
<P class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0pt"><SPAN lang=3DEN-CA=20
style=3D"FONT-FAMILY: Arial; mso-ansi-language: EN-CA"><o:p><FONT=20
color=3D#000000>&nbsp;</FONT></o:p></SPAN></P>
<P class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0pt"><SPAN lang=3DEN-CA=20
style=3D"FONT-FAMILY: Arial; mso-ansi-language: EN-CA"><FONT =
color=3D#000000>I c.c.=20
two persons who will be doing the follow up : Sandrine Prom Tep and =
Alain=20
Robillard-Bastien. They were present at my UPA presentation last =
September.=20
<o:p></o:p></FONT></SPAN></P>
<P class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0pt"><SPAN lang=3DEN-CA=20
style=3D"FONT-FAMILY: Arial; mso-ansi-language: EN-CA"><o:p><FONT=20
color=3D#000000>&nbsp;</FONT></o:p></SPAN></P>
<P class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0pt"><SPAN lang=3DEN-CA=20
style=3D"FONT-FAMILY: Arial; mso-ansi-language: EN-CA"><FONT =
color=3D#000000>Hope to=20
see you in a near future at UPA-Montr=E9al =
chapter.<o:p></o:p></FONT></SPAN></P>
<P class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0pt"><SPAN lang=3DEN-CA=20
style=3D"FONT-FAMILY: Arial; mso-ansi-language: EN-CA"><o:p><FONT=20
color=3D#000000>&nbsp;</FONT></o:p></SPAN></P>
<P class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0pt"><SPAN lang=3DEN-CA=20
style=3D"FONT-FAMILY: Arial; mso-ansi-language: EN-CA"><FONT=20
color=3D#000000>Sylvie<o:p></o:p></FONT></SPAN></P>
<P class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0pt"><SPAN lang=3DEN-CA=20
style=3D"FONT-FAMILY: Arial; mso-ansi-language: EN-CA"><o:p><FONT=20
color=3D#000000>&nbsp;</FONT></o:p></SPAN></P></FONT></FONT></SPAN></DIV>=
</FONT></BODY></HTML>

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From smr@umich.edu  Tue Nov 18 16:23:08 2003
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Precedence: first-class
Date: Tue, 18 Nov 2003 16:22:10 -0500
From: Sheri Repucci <smr@umich.edu>
To: perlman@turing.acm.org
Subject: interesting connection...
Message-ID: <20031118212210.GC19055@umich.edu>
References: <200311170400.hAH405UL023217@escape.mr.itd.umich.edu>
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Hi Gary-

Hope all is going well as well as can be expected in Columbus.

Not trying to bug you folks during this time, but I did happen
upon this email in the celiacs listserv I watch, regarding heart issues.
It's an odd connection and one I've never heard of before, but thought
I'd at least pass it on so you can be as educated on the issue as
I now am.  :)  

My thoughts are with you folks!  

Sincerely,  Sheri

> ------------------------------
> 
> Date:    Sat, 15 Nov 2003 23:41:28 -0500
> From:    Carol Tingley <catingley@MSN.COM>
> Subject: Cardiac Symptoms, Neg Blood Tests
> 
> <<Disclaimer: Verify this information before applying it to your situation.>>
> 
> My symptoms are atypical, but I have found a dramatic correlation with
> gluten by doing diet trials of gluten-free for 5 or 10 days, then gluten
> load for a day or two.  The same day I eat gluten, I get all-over-body
> aching arthritis (probably more accurately called arthralgia) and persistent
> heart rhythym irregularities.  These symptoms last for two or three days
> after I stop eating gluten, then stop.  I have no gastrointestinal symptoms
> to speak of, except for occasional vague stomachaches which I expected would
> correlate with the gluten, but they didn't and instead seem possibly
> associated with dairy.  I've had these symptoms for two or three years but
> the correlation between gluten and the symptoms is hard to notice when
> eating normally (ie variable amounts of gluten most days)  It's a long story
> why I even came to suspect gluten, except that my brother was diagnosed with
> celiac as a child back in the 50's.  (I am 50 yo).
> 
> When I asked for the celiac blood tests, my doctor flatly said those were
> not symptoms of celiac.  She asked about diarrhea, weight loss, etc.  She
> ordered the blood tests anyway, but the results came back negative. (I
> really had not gone gluten-free for more than a few days at a time, and I
> truly expected the tests to be positive). So now I am pondering whether to
> continue pursuing a "real" diagnosis.  I have read the archive file on this
> question, and I appreciate the reasons to get a diagnosis.  But for one
> thing I wonder whether I can even find a doctor who will recognize my
> symptoms.  I have found a few references to cardiac symptoms on the web, but
> it seems uncommon and poorly understood.  My second concern is whether
> continuing to eat gluten will cause real damage to my heart.  What little I
> have read makes it seem like this is a real possibility.  In a way I am
> lucky that the correlation between gluten and my symptoms is so obvious (at
> least to me).  I feel so much better in just a few days that I feel
> motivated to stay gluten-free.
> 
> I am interested in feedback from those of you with more knowledge and
> experience.  In spite of my brother's diagnosis, it's only recently that I
> am learning the current information about celiac.  Thanks for any advice.
> 
> Carol
> 
> ------------------------------
> 
> End of CELIAC Digest - 15 Nov 2003 to 16 Nov 2003 (#2003-681)
> *************************************************************

-- 

From httpd@turing.acm.org  Tue Nov 25 09:46:55 2003
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From: HCIBIB-Quest <httpd@turing.acm.org>
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To: director@hcibib.org, saruthma@oakland.edu
Subject: HCI Bibliography Search Help Request
Status: RO
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The following is being sent to an expert with the HCI Bibliography:
	http://www.hcibib.org/
who will create a query for you and send you a URL containing
the query for you to make progress with the HCI Bibliography.
You should expect a reply within 3-5 working days.


date=103-11-25 09:46:53
email=saruthma@oakland.edu
limit=many
type=any
links=no

I am looking for research methodologies that include video and/or audio data collection techniques.  I am particularly interested in qualitative analysis of video data both from screen captures and video of human interaction with computers and peripherals.  My study is investigating student learning in a music technology lab.

From gelgin@yahoo.com  Mon Dec  1 14:46:47 2003
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Date: Mon, 1 Dec 2003 11:46:45 -0800 (PST)
From: George Elgin <gelgin@yahoo.com>
Reply-To: gelgin@internut.com
Subject: istat & spearman correlation
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i wanted to thank you for making istat available.

http://www.acm.org/~perlman/stat/

   i have been using it to verify some calculations i am doing with
perl. i did have a question though. if i calculate the correlation
matrix of the ranked value's then i do get agreement to your spearman
rho (at least to 4 places with some roundoff / truncation
difference).

   However if i use a different form for spearman

http://faculty.vassar.edu/lowry/ch3b.html

ie 6*sum(D**2)/N(N**2 -1)

then i only get agreement to about 1 or 2 decimal places. as an
experienced statistician i was wondering if you could tell me why ?
and why some sources (istat and minitab) define it using the former
definition only ??.

i did have another question , your program gave me this insight into
my data.

Regression Equation for REG:
REG  =  -1.857 A  +  1.669 B  +  6.922 C  +  -0.2959 D  +  -0.01803 E
 +  31.898

if i apply this equation to my data is that in fact the "best fit" to
the "mean" vector ie ( avg(A),AVG(B), ... AVG(E) )???


as a final general comment i had about istat i was wondering why you
don't allow ',' as a field separator (i use the dos version). i end
up doing something like

cut -d, -f3,4,6-9 file.csv | tail -18 | istat ... 

also parsing the first row for parameter names (as a flagged option)
seems like it would be a very useful thing !! 

i am attaching my data just for visualization

-best regards 
george elgin

__________________________________
Do you Yahoo!?
Free Pop-Up Blocker - Get it now
http://companion.yahoo.com/
--0-339095431-1070308005=:59301
Content-Type: application/octet-stream; name="conglm.csv"
Content-Transfer-Encoding: base64
Content-Description: conglm.csv
Content-Disposition: attachment; filename="conglm.csv"

Q29tcGFueSxNYXJrZXQgQ2FwLFAvRSxST0UsRGl2IFlpZWxkLERlYnQvRXF1
aXR5LFByaWNlL0Jvb2ssUmV2IFF0ci9ZciBBZ28sRVBTIFF0ci9ZciBBZ28s
UmFuaw0KQUxMRVRFIEluYy4sMi41OUUrMDksMTksMTAsMy44LDAuODQsMS45
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MC41LDMuOSw4LjIsMzMsMTENCkdlbmVyYWwgRWxlY3RyaWMgQ29tcGFueSwy
Ljg1RSsxMSwyMCwyMCwyLjcsNCwzLjksMi4xLC0yLjIsMzANCklUVCBJbmR1
c3RyaWVzIEluYy4sNi4yM0UrMDksMTYsMjYsMC45NSwwLjUsNC4yLDExLC0x
NCw3DQpKYWN1enppIEJyYW5kcyBJbmMuLDUuMTVFKzA4LDkuNCwyMywsMi4y
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MS4zLDcsLTkxLDI5DQpTZXF1YSBDb3Jwb3JhdGlvbiw0LjkzRSswOCw4NCwx
LjIsLDEuNiwwLjk1LC0zLjcsLTMyLDM3DQpTaWVtZW5zIEFHIChBRFIpLDYu
NTNFKzEwLDMyLDcuMiwsMC42LDIuMywtMTUsLTEyLDM4DQpUZXh0cm9uIElu
Yy4sNi43NUUrMDksMjUsNy43LDIuNiwyLDEuOSwtOS43LC0zNiw0Mg0KVW5p
dGVkIFRlY2hub2xvZ2llcyBDb3Jwbyw0LjA3RSsxMCwxOCwyNSwxLjYsMC41
Miw0LjEsOSw0LjUsMTANCldlc2NvIEZpbmFuY2lhbCBDb3JwLiwyLjM2RSsw
OSwzMSwzLjcsMC40LDAuMDEsMS4yLC0yLjIsLTUyLDMwDQozTSBDb21wYW55
LDYuMjVFKzEwLDI3LDM0LDEuNywwLjQsOC4zLDExLDIwLDYNCg==

--0-339095431-1070308005=:59301--

From weigens@yahoo.ca  Wed Dec  3 22:17:30 2003
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Date: Wed, 3 Dec 2003 22:17:24 -0500 (EST)
From: Sandy Weigens <weigens@yahoo.ca>
Subject: Wagar Update
To: weigens@yahoo.ca
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--0-85415995-1070507844=:4007
Content-Type: text/plain; charset=us-ascii

Hi, again!
 
Just a quick note with some interesting Class-of-'73 stats.
So far, out of a list of 342 (Egad! So many!) names (including a handful of teachers), we have 79 primary e-mail addresses plus a few others ones that may or may not be good. Apparently, yours is on one of those lists! These have been harvested from various sources including wagaralumni.com, but mostly from word of mouth and such referals.
79 e-mail addresses! That's a pretty good start. However, we know of a mere 23 mailing addresses. Despite this being the age of instant communication, it's sometimes a good thing to know where your friends live!
We know that 10 of us have hung in and are still in or around Montreal; 9 are in Toronto and environs (Ha! Wouldn't have guessd that, now, would you?); 2 are in Ottawa, 2 in Calgary, 1 in Edmonton, Victoria boasts one of us, at least 4 are scattered throughout the USA...
For our reunion to be a success, we need to get in touch with more, so I ask you, please: dig them out and pass them along. Corrections to your own info would be helpful, too. Don't be shy; just drop me a note to say what you're up to!
 
By the way, congrats to Steven Chaimberg and Brian Bernamoff, who celebrate birthdays tomorrow, December 4! Gentlemen, may you get older gracefully and never grow up!

Cudos to Layah, Howard, Judy-Gail, Della; folks who have been busy or have expressed interest in helping get this thing airborne. If you would like to get in on it and lend a hand, please call me at (514) 696-5056.

Back soon with more,
--Sandy




---------------------------------
Post your free ad now! Yahoo! Canada Personals

--0-85415995-1070507844=:4007
Content-Type: text/html; charset=us-ascii

<DIV>
<DIV>Hi, again!</DIV>
<DIV>&nbsp;</DIV>
<DIV>Just a quick note&nbsp;with some interesting Class-of-'73 stats.</DIV>
<DIV>So far, out of a list of 342 (Egad! So many!) names (including a handful of teachers), we have 79 primary e-mail addresses plus a few&nbsp;others ones that may or may not be good. Apparently, yours is on one of those lists! These have been harvested from various sources including wagaralumni.com, but mostly from word of mouth and such referals.</DIV>
<DIV>79 e-mail addresses! That's a pretty good start. However, we know of a mere 23 mailing addresses. Despite this being the age of instant communication, it's sometimes a good thing to know where your friends live!</DIV>
<DIV>We know that&nbsp;10 of us have hung in and are still in or around Montreal; 9 are in Toronto and environs (Ha! Wouldn't have guessd that, now, would you?); 2 are in Ottawa, 2 in Calgary, 1 in Edmonton, Victoria boasts one of us, at least 4 are scattered throughout the USA...</DIV>
<DIV>For&nbsp;our reunion to be a success, we need to get in touch with more, so I ask you,&nbsp;please: dig them out and pass them along. Corrections to your own info would be helpful, too. Don't be shy; just drop me a note to say what you're up to!</DIV>
<DIV>&nbsp;</DIV>
<DIV>By the way,&nbsp;congrats to Steven Chaimberg and Brian Bernamoff, who celebrate birthdays tomorrow,&nbsp;December 4! Gentlemen, may you get older gracefully and never grow up!</DIV>
<P>Cudos to Layah, Howard, Judy-Gail, Della; folks who have been busy or have expressed interest in helping get this thing airborne. If you would like to get in on it and lend a hand, please call me at (514) 696-5056.</P>
<P>Back soon with more,<BR>--Sandy</P></DIV><p><br><hr size=1>Post your free ad now! <a href="http://ca.personals.yahoo.com/"><b>Yahoo! Canada Personals</b></a><br>
--0-85415995-1070507844=:4007--

From rena.miller@stgeorges.qc.ca  Mon Dec 29 16:24:57 2003
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Date: Mon, 29 Dec 2003 16:21:21 -0500
Subject: wagar reunion
To: nagus@sprint.ca, baily_robin@hotmail.com, WBalkan@med.miami.edu,
   jbarry@blgcanada.com, skipb@digidan.net, abelzber@jhmi.edu,
   leesaberger47@hotmail.com, Bringle1@shaw.ca, hbloom@sportsbusinessnews.com,
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   stephaniesvarc@hotmail.com, campbellrussell@hotmail.com,
   acantor@interlog.com, chaimbergs@lapros.qc.ca, schamp@cyberway.com.sq,
   mae1954@hotmail.com, barrycohen@sympatico.ca, jerryc@gkc.ca,
   JDavis@MageUSA.com, sazant@sympatico.ca, hazdai@yahoo.com,
   lfeigen@hotmail.com, bfeldstein@home.com, marathon9999@hotmail.com,
   hjjmfox@hotmail.com, jeff-f@canada.com, hgaber@aol.com,
   102461.166@compuserve.com, sghinman@altavista, jeff.goldberg@ualberta.ca,
   miller@stgeorges.qc.ca, spiritgraphics@yahoo.com, HAROLDGROS@aol.com,
   gmax@total.net, 103374.3447@compuserve.com, pherman@thehermanfile.com,
   ONEGR8IDR@aol.com, busyizzy@home.com, ahot@hotmail.com,
   debkadaner@hotmail.com, brown@mmc.marymt.edu, reikokuma@yahoo.com,
   rebelyahou@johnabbott.qc.ca, BERNIE@MAKOCOM.COM, strike-canada@home.com,
   layahlongcohen@rogers.com, Steven.mariasine@cgi.com, elaine@multibag.com,
   ksmyron@prevel.ca, dgartenberg@pol.net, pparis@rogers.com, perlman@acm.org,
   perzow_gail@hotmail.com, info@projectscope.com, joelr@the-wire.com,
   m.rodgers@sympatico.ca, tinar@bjec.org, harvey.s@home.com,
   schreiber@unforgettable.com, piper222@sympatico.ca, larry@falconpromo.com,
   Michael@zeroii60.com, dealeraq@sprint.ca, marks@mediaexperts.com,
   ashragie@dwpv.com, multiplepromotions@sympatico.ca, steven@slavinagency.com,
   carin.smiley@sympatico.ca, greencom@total.net, suzan@suzansays.com,
   Stewart.Stein@swchsc.on.ca, bobbie@netexpress.ca, johnthow@videotron.ca,
   caringordon@yahoo.com, weigens@yahoo.ca, eznancy@sympatico.ca,
   Aa967@freenet.carleton.ca, ejwyndham@mailcity.com
From: "Rena Miller" <rena.miller@stgeorges.qc.ca>
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Hi Everyone,
I thought I would attach the updated, current list of the e-mail addresses
of the Wagarites we have.  If you know any one else's email address, or
can get other email addresses, please add on and then send the updated
list back to me.
Perhaps you can send the list to others, have them send it to you and then
you can send it to me.
Hopefully, we will get as many names and addresses as we can.  It would be
lots of fun to get this reunion off the ground.  Let's make it happen.
Have a happy and healthy new year.
Thanks,
Rena Goldberg
miller@stgeorges.qc.ca

From weigens@yahoo.ca  Tue Dec 30 15:04:20 2003
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From: "Weigens" <weigens@yahoo.ca>
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Subject: Planning Get-Together - Wagar Reunion '73
Date: Tue, 30 Dec 2003 15:04:16 -0500
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Hi, Folks!

Time for a get-together of anyone and everyone who wants to help with our
Class of '73 reunion.
If you are in Montreal and are interested, please come to my place, 93
Viking Place in D.D.O., on Sunday, January 4, 2004 (Oh my gosh! 2004
already!) at 7:15pm.

It's easy to find:
>From St. John's Road, go north from the T-Can (Highway 40). At Blue Haven
(Shell gas station), turn right. Follow Blue Haven across de Salaberry. Turn
left on Viking; go to #93.

>From Sources Road: Turn west at de Salaberry (Wendy's and Outback
restaurants at that corner). Follow de Salaberry past the Marché de L'Ouest,
the DDO Civic Centre and Tecumseh Rd. Another couple of stopsigns and you're
at Blue Haven. Turn right on Blue Haven, then left on Viking. Go to #93.

I'll bring coffee and dessert; you bring your memories and enthusiasm! I
hope you'll join us.

And please have a happy, safe New Year!

--Sandy


From roybryant@seventwentyfour.com  Thu Jan  1 02:46:46 2004
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From: "Roy at SEVENtwentyfour Inc."<roybryant@seventwentyfour.com>
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There appears to be a problem on this page of your site.

    On page http://www.hcibib.org/kids/
    when you click on "CME: Center for Media Education",
    the link to http://www.cme.org/
    gives the error: Domain name lookup failed (may be a transient error).

As recommended by the Robot Guidelines, this email is to explain our robot’s activities and to let you know about one of the broken links we encountered. LinkWalker does not store or publish the content of your pages, but rather uses the link information to update our map of the World Wide Web.

Are these reports helpful? I'd love some feedback. If you prefer not to receive these occasional error notices please let me know.

Roy Bryant

 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 Roy Bryant, roybryant@seventwentyfour.com
 President
 SEVENtwentyfour Inc. ("Always watching the Web")
 http://www.seventwentyfour.com
 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 

From weigens@yahoo.ca  Thu Jan  1 20:15:37 2004
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Date: Thu, 1 Jan 2004 20:15:37 -0500 (EST)
From: Sandy Weigens <weigens@yahoo.ca>
Subject: Wagar Reunion - Web Site
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--0-23022041-1073006137=:46868
Content-Type: text/plain; charset=us-ascii

Did you know...
 
...that there is a website just for us, the grads & staff of Wagar '73?
 
http://ca.groups.yahoo.com/group/wagar73/
 
It's a place where you can post messages, stories, info about yourself, what/who/where you've been up to, news, gossip, etc.
Click the above link, then click the "Join This Group" button near the top of the page.
Have fun. And check back often!
 
By the way, has anyone seen this guy?:
(see attachment)









---------------------------------
Post your free ad now! Yahoo! Canada Personals

--0-23022041-1073006137=:46868
Content-Type: text/html; charset=us-ascii

<DIV>
<DIV>
<DIV>
<DIV>
<DIV>
<DIV>
<DIV><SPAN class=225272906-31122003><FONT face="Comic Sans MS" color=#0000ff size=2>Did you know...</FONT></SPAN></DIV>
<DIV><SPAN class=225272906-31122003><FONT face="Comic Sans MS" color=#0000ff size=2></FONT></SPAN>&nbsp;</DIV>
<DIV><SPAN class=225272906-31122003><FONT face="Comic Sans MS" color=#0000ff size=2>...that there is a website just for us, the grads &amp; staff of Wagar '73?</FONT></SPAN></DIV>
<DIV><SPAN class=225272906-31122003><FONT face="Comic Sans MS" color=#0000ff size=2></FONT></SPAN>&nbsp;</DIV>
<DIV><SPAN class=225272906-31122003><A title=http://ca.groups.yahoo.com/group/wagar73/ href="http://ca.groups.yahoo.com/group/wagar73/"><FONT title=http://ca.groups.yahoo.com/group/wagar73/ face="Comic Sans MS" color=#0000ff>http://ca.groups.yahoo.com/group/wagar73/</FONT></A></SPAN></DIV>
<DIV><SPAN class=225272906-31122003><FONT face="Comic Sans MS" color=#0000ff size=2></FONT></SPAN>&nbsp;</DIV>
<DIV><SPAN class=225272906-31122003><FONT face="Comic Sans MS" color=#0000ff size=2>It's a place where you can post messages, stories, info about yourself, what/who/where you've been up to, news,&nbsp;gossip, etc.</FONT></SPAN></DIV>
<DIV><SPAN class=225272906-31122003><FONT face="Comic Sans MS" color=#0000ff size=2>Click the above link, then click the "Join This Group" button near the top of the page.</FONT></SPAN></DIV>
<DIV><SPAN class=225272906-31122003><FONT face="Comic Sans MS" color=#0000ff size=2>Have fun. And check back often!</FONT></SPAN></DIV>
<DIV><SPAN class=225272906-31122003><FONT face="Comic Sans MS" color=#0000ff size=2></FONT></SPAN>&nbsp;</DIV>
<DIV><SPAN class=225272906-31122003><FONT face="Comic Sans MS" color=#0000ff size=2>By the way, has anyone seen this guy?:</FONT></SPAN></DIV>
<DIV><SPAN class=225272906-31122003>(see attachment)</SPAN></DIV></DIV></DIV></DIV></DIV></DIV></DIV><p><br><hr size=1>Post your free ad now! <a href="http://ca.personals.yahoo.com/"><b>Yahoo! Canada Personals</b></a><br>
--0-23022041-1073006137=:46868--

From troje@psyc.queensu.ca  Sun Jan  4 15:51:27 2004
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Date: Sun, 04 Jan 2004 15:44:45 -0500
From: Nikolaus Troje <troje@psyc.queensu.ca>
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Hi Gary,

I have been using your UnixStat (and later the DosStat) package for many 
years and like it a lot. Now, I am just doing some calculations with the 
PC Version of dprime and I figure that there is something wrong with the 
computation of the criterion. Rather than computing 0.5*(z(hr)+z(far)) 
it simply outputs z(far).

Example:

dprime 0.2 0.5   ->    hr     far    dprime    beta    criterion
                        0.200  0.500  -0.842    0.702   0.000

dprime 0.5 0.2   ->    hr     far    dprime    beta    criterion
                        0.500  0.200  0.842     1.425   0.842

With best regards,

Niko

-----------------------------------------

Dr. Nikolaus Troje
Canada Research Chair
in Vision and Behavioural Sciences
Department of Psychology, Queen's University
62 Arch Street
Kingston, Ontario, K7L 3N6, CANADA

phone: 613 533-6017
fax:   613 533-2499
email: troje@psyc.queensu.ca
www:   http://www.biomotionlab.de
        http://www.chairs.gc.ca

-----------------------------------------



From troje@psyc.queensu.ca  Mon Jan  5 16:09:23 2004
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Date: Mon, 05 Jan 2004 16:03:47 -0500
From: Nikolaus Troje <troje@psyc.queensu.ca>
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Subject: Re: bug in dprime function
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Fixing this should be easy. The criterion is simply computed as the 
average of the z-scores of hit rate and false alarm rate: 
0.5*(z(hr)+z(far)). So, in the cases below the result should be c=-0.42

I have also used your dprime program quite often in the past. I am not 
sure, though, if I used the criterion output before. Checking your 
manual, I thought you might have added it only recently. In the example 
given in the manual, dprime outputs only hr, far, dprime, and beta, but 
not the criterion. However, if it's been around for 13 years it might 
have produced wrong results here and there.

Niko



Gary PERLMAN wrote:
> Thanks for the note.
> 
> It's been over 13 years since I looked at this algorithm,
> so perhaps you could help out by suggesting what you think the output should be.
> 
> Given that no one has suggested the output is a problem,
> I'm guessing that it's working properly.
> 
> Gary Perlman
> 
> On Sun, 4 Jan 2004, Nikolaus Troje wrote:
> 
> 
>>Hi Gary,
>>
>>I have been using your UnixStat (and later the DosStat) package for many 
>>years and like it a lot. Now, I am just doing some calculations with the 
>>PC Version of dprime and I figure that there is something wrong with the 
>>computation of the criterion. Rather than computing 0.5*(z(hr)+z(far)) 
>>it simply outputs z(far).
>>
>>Example:
>>
>>dprime 0.2 0.5   ->    hr     far    dprime    beta    criterion
>>                        0.200  0.500  -0.842    0.702   0.000
>>
>>dprime 0.5 0.2   ->    hr     far    dprime    beta    criterion
>>                        0.500  0.200  0.842     1.425   0.842
>>
>>With best regards,
>>
>>Niko
>>
>>-----------------------------------------
>>
>>Dr. Nikolaus Troje
>>Canada Research Chair
>>in Vision and Behavioural Sciences
>>Department of Psychology, Queen's University
>>62 Arch Street
>>Kingston, Ontario, K7L 3N6, CANADA
>>
>>phone: 613 533-6017
>>fax:   613 533-2499
>>email: troje@psyc.queensu.ca
>>www:   http://www.biomotionlab.de
>>        http://www.chairs.gc.ca
>>
>>-----------------------------------------
>>
>>
>>
> 
> 
> 

From perlman@turing.acm.org  Mon Jan 19 14:59:50 2004
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From: Gary PERLMAN <perlman@turing.acm.org>
To: Janet Perlman <perljan@aol.com>
cc: Gary perlman <perlman@turing.acm.org>
Subject: contact re: estate sale
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Hi Jabby,

Steven Huebner gave me a contact for someone he used to deal with his mother's
estate.  This is someone who arranges estate sales, does the "staging" of objects,
and makes sure everyting goes smoothly.

Peter Wightman
peter.wightman@mcgill.ca
933-7268
works for Antiques Cove, run by someone named Carey

You can contact him, or I could, but I did not want to contact him
without knowing the status of your other contacts.

Gabby

From Perljan@aol.com  Mon Jan 19 15:29:58 2004
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Hi gabu,

I was going to call you later about the three hours that Phyllis Friedman spent at the apartment. She looked at just about everything. She is waiting to hear from me after I talk to you, or to hear from you. It seems like she does what this person does and there is some detail for us to go over, so I will call you soon. I think it would be good to speak to another person, plus I have made an arrangement for someone from  Carsley-Whetstone to come by to look at small items (jewellery, coins) on the 29th at about 12:30. Would that be good for you?

janet

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From Vlad.Argintaru@cae.com  Tue Feb 24 12:52:33 2004
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Hi Gary,

Thanks for the links. I just joined the Wagar'73 group. Unfortunately,
we are leaving for a trip to Europe on May 22. Bad coincidence. I wished
I could be at the reunion.

Incidentally, I noticed from your profile that you leave in Westmount
and commute to Ohio. We moved to Tampa as a family seven years ago, but
realized we missed Montreal after all. So we bought a condo on Lansdowne
last year, although I work out of the CAE office in Tampa. It is not a
regular commute, but I try to be in Montreal as much as I can and hope
to move back completely when the oportunity arises. 

Cheers,

Vlad




-----Original Message-----
From: Gary PERLMAN [mailto:perlman@turing.acm.org]
Sent: Tuesday, February 24, 2004 12:04 PM
To: Vlad Argintaru
Subject: Re: Wagar


Hi Vlad,

Glad I found you, although with a name like
Vlad Argintaru, you were pretty easy to find.
Howard Cohen may be harder.

I hope you can make it on May 22.

Here is the web page where we are organizing:
	http://ca.groups.yahoo.com/group/wagar73/

We've go the Prelude online, in case you lost yours:
	http://www.acm.org/perlman/wagar/

Gary

On Tue, 24 Feb 2004, Vlad Argintaru wrote:

> Hi Gary,
> 
> I got your message regarding the Wagar reunion. I am presently living
in
> both Tampa and Montreal; I am in either one of the two places, except
> that I usually don't know when in advance. When is the reunion
planned?
> If I will be in Montreal at that time, I would be happy to attend.
> 
> Thanks,
> 
> Vlad
> 
> Vlad Argintaru
> Home Phone: (813) 253-0874
> Cell Phone: (813) 299-7406
> Email: vlad.argintaru@cae.com
  _____  

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or deliver this message to anyone. If you have received this message in
error, kindly notify the sender by reply email or at the phone number
listed above, and then delete this message. 

From spobiner@gsd.harvard.edu  Wed Feb 25 09:24:46 2004
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HI Gary,

I Was trying to access this site from the hcibib...

Haptic display technology in communication : 
http://www.labs.bt.com/projects/teletouch/index.htm

It seems that the site is down.  Can you give me any more information?

Thank you.

_Scott Pobiner

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HI Gary,


I Was trying to access this site from the hcibib...


<bold><fontfamily><param>Times</param><color><param>5554,1A19,8B8A</param><bigger><bigger>Haptic
display technology in
communication</bigger></bigger></color></fontfamily></bold><fontfamily><param>Times</param><bigger><bigger> :
http://www.labs.bt.com/projects/teletouch/index.htm


It seems that the site is down.  Can you give me any more information?


Thank you.


_Scott Pobiner

</bigger></bigger></fontfamily>
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From perlman@turing.acm.org  Wed Feb 25 10:06:39 2004
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I thik it may have moved to one of the links here:
	http://www.labs.bt.com/publications/whitepapers
Check the one on multisensory displays:
	http://www.labs.bt.com/publications/whitepapers?doc=80050

On Wed, 25 Feb 2004, Scott Pobiner wrote:

> HI Gary,
> 
> I Was trying to access this site from the hcibib...
> 
> Haptic display technology in communication : 
> http://www.labs.bt.com/projects/teletouch/index.htm
> 
> It seems that the site is down.  Can you give me any more information?
> 
> Thank you.
> 
> _Scott Pobiner
> 

From Jean-Daniel.Fekete@inria.fr  Fri Mar 12 14:42:26 2004
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Dear Mr. Perlman,

Looking at your very useful site, I thought you might be interested in 
the dataset we have gathered for the Information Visualization 2004 
Contest (http://www.cs.umd.edu/hcil/iv04contest).
It contains the whole bibliographic entries for the 9 years of 
publication of the IEEE Symposium on Information Visualization.
IEEE has given us the rights to use use the metadata for the contest so 
we can provide it to you too.

You can download the whole dataset in XML format after registering at 
the contest site. A simple XSLT stylesheet should turn it into any 
format you use for importing the database.

Hoping it helps,

Best regards,

-- 
 Jean-Daniel Fekete      Jean-Daniel.Fekete@inria.fr
 INRIA Futurs, LRI               tel: +33 1 69153460 <-- NEW! 08Oct03
 Bat 490, Université Paris-Sud   fax: +33 1 69156586
 F91405 ORSAY Cedex, France

From klatsky@oswego.edu  Tue Mar 16 12:45:26 2004
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From: "Gary Klatsky" <klatsky@oswego.edu>
To: <perlman@acm.org>, <grayw@rpi.edu>
Subject: Oswego HCI Program
Date: Tue, 16 Mar 2004 12:16:10 -0500
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Hi Gary & Wayne

We appear to be in the final stretch of the approval cycle for our program.
Our proposal went to Albany late in the Fall semester. They had some
questions that were answered during intersession (and they misplaced). We
just received three follow up questions.  One of their original questions
concerned your concerns regarding an HCI lab.  Their new question was
whether it would be ok for you to review our previous response.  I wanted to
give you a heads up that you will be hearing from  Kate Van Arnam  asking
you to review our plans for the lab. Let me know if you have any questions

Gary


Gary J. Klatsky, Ph. D.
Director, Human Computer Interaction M.A. Program

Department of Psychology                klatsky@oswego.edu
Oswego State University (SUNY)       http://www.oswego.edu/~klatsky
7060 State Hwy 104W                      Voice: (315) 312-3474
Oswego, NY 13126                           Fax:   (315) 312-6330



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From: "Van Arnam, Kathryn" <VANARNKE@sysadm.suny.edu>
Subject: Proposed Human-Computer Interaction MA -- State University College at
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Dear Professors Gray and Perlman:

I am writing you in your capacity as external reviewers for the above
proposed program for the State University College at Oswego. As a member
of a System-level program review committee in the SUNY system
headquarters, I have responsibility for assuring that proposed curricula
meet certain standards for the University's approval. In this role we
are especially interested in the observations and recommendations of the
external experts.=20

Integral parts of the proposal include your April 2, 2003 Evaluation
Report and the campus' response to it. I am particularly interested in
your comments and suggestions regarding institutional support and
commitment of resources to the HCI laboratory and the College's plans.
Below here I cite your initial findings and the campus' response, and
our follow up questions to the campus seeking further clarification and
the campus response to us. I would be most grateful for your expert
opinion of the appropriateness of the College's plans and resource
commitment to the HCI laboratories as indicated in the following
statements.

Gray/Perlman Evaluation Report, April 2003:
	Item II. Faculty, 4.
	"Evaluate faculty activity in generating funds for research,
training, facilities, equipment, etc.

	This is an area to which insufficient thought has been given. An
HCI program requires a laboratory facility that can be used to attract
work from industry on a contractual basis. Such a lab becomes an
advertisement of the program for its trained graduates as well as a
magnet for new students. On the other hand, there is a commendable
relationship with Sun Microsystems that may result in equipment for the
program."

	Item IV. Resources, 2.
	"Discuss the adequacy of physical resources and facilities,
e.g., library, computer, and laboratory facilities, internship sites,
and other support services for the program, including use of resources
outside the University.

	There are more than sufficient facilities to find the space
required for this program. The biggest problem that we saw was the lack
of a detailed and funded plan for creating HCI laboratories that could
be used to train students by obtaining contracts from industry for HCI
evaluation and interface development activities..."

	Item V. Comments, 1.
	"Other weaknesses include the thin connections to industry and
government laboratories. These connections are essential for internships
and for placement of students. The final weakness is the lack of an HCI
laboratory that can be used to attract both students and industrial
projects. None of these weaknesses seem overwhelming. All can be
overcome with appropriate institutional support and commitment of
resources."

College Response to Gray/Perlman evaluation, November 2003.

	"...Another area of concern as specified in the evaluation was
the lack of external funding. Both the departments of computer science
and psychology have been very successful in securing funding from
corporate and government agencies. Also, as noted above, we will be
approaching local companies for support.

	"The lack of specific HCI laboratories was also noted as a
potential problem for the program. Since their visit we have designated
space in the psychology department for an HCI laboratory. The
administration has allocated funds to support the initial development of
that laboratory. As noted above, we will be exploring acquiring support
for that facility from local companies."


SUNY System follow-up question, January 2004.
=09
	"Please describe the College's plan for an HCI laboratory. We
understand potential space in the psychology department has been
identified. According to Gray/Perlman, faculty activity in generating
funds for research, training, facilities,  etc. is an 'area to which
insufficient thought has been given. An HCI program requires a
laboratory facility that can be used to attract work from industry on a
contractual basis...' Gray/Perlman also state: 'The biggest problem that
we saw was the lack of a detailed and funded plan for creating HCI
laboratories that could be used to train students by obtaining contracts
from industry for HCI evaluation and interface development activities.'
What is the College's five-year plan for such a laboratory and the
anticipated date of its completion particularly with respect to the
program start date?"

College Response to System follow-up question, February 2004.

	"The renovations of the HCI laboratory are already underway with
completion expected during the Spring 2004 semester.  Initially, there
will be a Mac G5 development station and two Windows based testing
stations (the laboratory, as renovated, will support a total of five
stations). The testing stations will include video recording and
keystroke capture of user tasks.  This laboratory will be fully
functional by the start of the Fall 2004 semester.=20

	In addition, web development and graphic design software has
been purchased for the program and installed in the adjacent Department
of Psychology Laboratory. Similar software will be purchased for the
laboratory as will the Visual Studio package for rapid development of
Windows based applications.

	It is also noted that there are other laboratories on campus
that will provide support to the HCI program. As noted in the proposal,
there are SUN based facilities in the Computer Science Department, a
Windows based laboratory in the Psychology Department and Macintosh
based facilities associated with the Graphics Design program.  These
facilities, along with the dedicated HCI laboratory will provide
sufficient design, development, testing, and experimental space for the
students and faculty associated with the HCI program.

	We believe that the variety of facilities will be a tremendous
advantage in attracting and developing relations with local industry.
Although the HCI laboratory will be our showcase, our varied facilities
will allow us to work on a wide range of projects. =20

	With the rapid changes in the technology applied to user
interfaces, it is impractical to develop a detailed five-year plan for
the dedicated HCI Laboratory.  The particular details will depend on the
specific work contracted by industry and the specific research interests
of the faculty member hired for the 2004-2005 term.  As a minimum we
anticipate completing the additional three testing stations and
providing start-up facilities for the new faculty member."
=09

	Will you assist us by discussing and providing recommendations
on the following:

1)	The adequacy of physical resources and facilities as described
above for the program start-up. (The projected year one enrollment is 6
full-time, 4 part-time.) Please comment on the optimal laboratory
resources necessary for year one for students, faculty and attracting
outside support.

2)	The adequacy of a plan for HCI laboratories. Your initial report
criticized the lack of evidence of a detailed and funded plan for
laboratory development. The College states a five-year plan is
impractical. Are you assured from the above information of the
commitment of the College -- not just the participating departments and
faculty -- to support the development of the laboratories and the timely
acquisition of software, supplies and equipment? Do you have advice to
offer the College in this regard? (The projected year five enrollment is
45 full-time, 20 part-time students.)=20

	We would be pleased to have your advice and suggestions to the
College and the University for the support and success of the
Human-Computer Interaction MA at the College at Oswego.

	Thank you.

Kathryn E. Van Arnam
Assistant Provost
SUNY System Administration
fax: 518.443.5506
vox: 518.443.5507

=20

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charset=3Dus-ascii">
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<TITLE>Proposed Human-Computer Interaction MA -- State University =
College at Oswego</TITLE>
</HEAD>
<BODY>
<!-- Converted from text/rtf format -->

<P><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">Dear =
Professors</FONT> <FONT SIZE=3D2 FACE=3D"Arial">Gray a</FONT><FONT =
SIZE=3D2 FACE=3D"Arial">nd</FONT> <FONT SIZE=3D2 =
FACE=3D"Arial">Perlman</FONT><FONT SIZE=3D2 =
FACE=3D"Arial">:</FONT></SPAN>
</P>

<P><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">I am writing you =
in your capacity as external reviewers for the above proposed program =
for the State University College at Oswego. As a member of a =
System-level program review committee in the SUNY system headquarters, I =
have responsibility for assuring that proposed curricula meet certain =
standards for the University's approval. In this role we are</FONT> =
<FONT SIZE=3D2 FACE=3D"Arial">e</FONT><FONT SIZE=3D2 =
FACE=3D"Arial">specially interested in the observations and =
recommendations of the external experts. </FONT></SPAN></P>

<P><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">Integral parts of =
the proposal include your April 2, 2003 Evaluation Report and the =
campus' response to</FONT> <FONT SIZE=3D2 FACE=3D"Arial">it</FONT><FONT =
SIZE=3D2 FACE=3D"Arial">. I am particularly interested in your comments =
and suggestions regarding institutional support and commitment of =
resources to the HCI laboratory and the College's plans. Below here I =
cite your initial findings and the campus' response, and our follow up =
questions to the campus seeking further clarification and the campus =
response to us. I would be most grateful for your expert opinion of the =
appropriateness of the College's</FONT> <FONT SIZE=3D2 =
FACE=3D"Arial">plans</FONT><FONT SIZE=3D2 FACE=3D"Arial"> and resource =
commitment</FONT> <FONT SIZE=3D2 FACE=3D"Arial">to the HCI =
laboratories</FONT> <FONT SIZE=3D2 FACE=3D"Arial">as indicated in the =
following statements.</FONT></SPAN></P>

<P><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">Gray/</FONT><FONT =
SIZE=3D2 FACE=3D"Arial">Perlman Evaluation Report, April =
2003:</FONT></SPAN>

<BR><SPAN LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
<FONT SIZE=3D2 FACE=3D"Arial">Item II. Faculty, 4.</FONT></SPAN>

<BR><SPAN LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
<FONT SIZE=3D2 FACE=3D"Arial">&quot;Evaluate faculty activity in =
generating funds for research, training, facilities, equipment, =
etc.</FONT></SPAN>
</P>

<P><SPAN LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <FONT =
SIZE=3D2 FACE=3D"Arial">This is an area to which insufficient thought =
has been given. An HCI program requires a laboratory facility that can =
be used to attract work from industry on a contractual basis. Such a lab =
becomes an advertisement of the program for its trained graduates as =
well as a magnet for new students. On the other hand, there is a =
commendable relationship with Sun Microsystems that may result in =
equipment for the program.&quot;</FONT></SPAN></P>

<P><SPAN LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <FONT =
SIZE=3D2 FACE=3D"Arial">Item IV. Resources, 2.</FONT></SPAN>

<BR><SPAN LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
<FONT SIZE=3D2 FACE=3D"Arial">&quot;Discuss the adequacy of physical =
resources and facilities, e.g., library, computer, and laboratory =
facilities, internship sites, and other support services for the =
program, including use of resources outside the =
University.</FONT></SPAN></P>

<P><SPAN LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <FONT =
SIZE=3D2 FACE=3D"Arial">There are more than sufficient facilities to =
find the space required for this program. The biggest problem that we =
saw was the lack of a detailed and funded plan for creating HCI =
laboratories that could be used to train students by obtaining contracts =
from industry for HCI evaluation and interface development =
activities...&quot;</FONT></SPAN></P>

<P><SPAN LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <FONT =
SIZE=3D2 FACE=3D"Arial">Item V. Comments, 1.</FONT></SPAN>

<BR><SPAN LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
<FONT SIZE=3D2 FACE=3D"Arial">&quot;Other weaknesses include the thin =
connections to industry and government laboratories. These connections =
are essential for internships and for placement of students. The final =
weakness is the lack of an HCI laboratory that can be used to attract =
both students and industrial projects. None of these weaknesses seem =
overwhelming. All can</FONT><FONT SIZE=3D2 FACE=3D"Arial"></FONT> <FONT =
SIZE=3D2 FACE=3D"Arial">be overcome with appropriate institutional =
support and commitment of resources.&quot;</FONT></SPAN></P>

<P><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">College Response =
to</FONT> <FONT SIZE=3D2 FACE=3D"Arial">Gray/</FONT><FONT SIZE=3D2 =
FACE=3D"Arial">Perlman evaluation, November 2003.</FONT></SPAN>
</P>

<P><SPAN LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <FONT =
SIZE=3D2 FACE=3D"Arial">&quot;...Another area of concern as specified in =
the evaluation was the lack of external funding. Both the departments of =
computer science and psychology have been very successful in securing =
funding from corporate and government agencies. Also, as noted above, we =
will be approaching local companies for support.</FONT></SPAN></P>

<P><SPAN LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <FONT =
SIZE=3D2 FACE=3D"Arial">&quot;The lack of specific HCI laboratories was =
also noted as a potential problem for the program. Since their visit we =
have designated space in the psychology department for an HCI =
laboratory. The administration has allocated funds to support the =
initial development of that laboratory. As noted above, we will be =
exploring acquiring support for that facility from local =
companies.&quot;</FONT></SPAN></P>
<BR>

<P><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">SUNY System =
follow-up question, January 2004.</FONT></SPAN>

<BR><SPAN LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
</SPAN>

<BR><SPAN LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
<FONT SIZE=3D2 FACE=3D"Arial">&quot;Please describe the College's plan =
for an HCI laboratory. We understand potential space in the psychology =
department has been identified. According to Gray/Perlman, faculty =
activity in generating funds for research, training, facilities,&nbsp; =
etc. is an 'area to which insufficient thought has been given. An HCI =
program requires a laboratory facility that can be used to attract work =
from industry on a contractual basis...' Gray/Perlman also state: 'The =
biggest problem that we saw was the lack of a detailed and funded plan =
for creating HCI laboratories that could be used to train students by =
obtaining contracts from industry for HCI evaluation and interface =
development activities.' What is the College's five-year plan for such a =
laboratory and the anticipated date of its completion particularly with =
respect to the program start date?&quot;</FONT></SPAN></P>

<P><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">College Response =
to System follow-up question, February 2004.</FONT></SPAN>
</P>

<P><SPAN LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <FONT =
SIZE=3D2 FACE=3D"Arial">&quot;The renovations of the HCI laboratory are =
already underway with completion expected during the Spring 2004 =
semester.&nbsp; Initially, there will be a Mac G5 development station =
and two Windows based testing stations (the laboratory, as renovated, =
will support a total of five stations). The testing stations will =
include video recording and keystroke capture of user tasks.&nbsp; This =
laboratory will be fully functional by the start of the Fall 2004 =
semester. </FONT></SPAN></P>

<P><SPAN LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <FONT =
SIZE=3D2 FACE=3D"Arial">In addition, web development and graphic design =
software has been purchased for the program and installed in the =
adjacent Department of Psychology Laboratory. Similar software will be =
purchased for the laboratory as will the Visual Studio package for rapid =
development of Windows based applications.</FONT></SPAN></P>

<P><SPAN LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <FONT =
SIZE=3D2 FACE=3D"Arial">It is also noted that there are other =
laboratories on campus that will provide support to the HCI program. As =
noted in the proposal, there are SUN based facilities in the Computer =
Science Department, a Windows based laboratory in the Psychology =
Department and Macintosh based facilities associated with the Graphics =
Design program.&nbsp; These facilities, along with the dedicated HCI =
laboratory will provide sufficient design, development, testing, and =
experimental space for the students and faculty associated with the HCI =
program.</FONT></SPAN></P>

<P><SPAN LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <FONT =
SIZE=3D2 FACE=3D"Arial">We believe that the variety of facilities will =
be a tremendous advantage in attracting and developing relations with =
local industry. Although the HCI laboratory will be our showcase, our =
varied facilities will allow us to work on a wide range of =
projects.&nbsp; </FONT></SPAN></P>

<P><SPAN LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <FONT =
SIZE=3D2 FACE=3D"Arial">With the rapid changes in the technology applied =
to user interfaces, it is impractical to develop a detailed five-year =
plan for the dedicated HCI Laboratory.&nbsp; The particular details will =
depend on the specific work contracted by industry and the specific =
research interests of the faculty member hired for the 2004-2005 =
term.&nbsp; As a minimum we anticipate completing the additional three =
testing stations and providing start-up facilities for the new faculty =
member.&quot;</FONT></SPAN></P>

<P><SPAN LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
</SPAN>
</P>

<P><SPAN LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <FONT =
SIZE=3D2 FACE=3D"Arial">Will you assist us by discussing and providing =
recommendations on the following:</FONT></SPAN>
</P>

<P><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">1)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The adequacy of physical =
resources and facilities as described above for the program =
start-up</FONT><FONT SIZE=3D2 FACE=3D"Arial">.</FONT><FONT SIZE=3D2 =
FACE=3D"Arial"> (The projected year one enrollment is 6 full-time, 4 =
part-time.) Please comment on the</FONT> <FONT SIZE=3D2 =
FACE=3D"Arial">optimal</FONT> <FONT SIZE=3D2 FACE=3D"Arial">laboratory =
resources necessary for year one</FONT><FONT SIZE=3D2 FACE=3D"Arial"> =
for students, faculty and attracting outside support.</FONT></SPAN></P>

<P><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">2)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The adequacy of a plan =
for HCI laboratories</FONT><FONT SIZE=3D2 FACE=3D"Arial">. Your initial =
report criticized the lack of evidence of a detailed and funded plan for =
laboratory development. The College states a five-year plan is =
impractical. Are you assured from the above information of the =
commitment of the College -- not just the participating departments and =
faculty -- to support the development of the laboratories and the timely =
acquisition of software, supplies and equipment? Do you have advice to =
offer the College in this regard? (The projected year five enrollment is =
45 full-time, 20 part-time students.)</FONT><FONT SIZE=3D2 =
FACE=3D"Arial"> </FONT></SPAN></P>

<P><SPAN LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <FONT =
SIZE=3D2 FACE=3D"Arial">We would be pleased to</FONT> <FONT SIZE=3D2 =
FACE=3D"Arial">have</FONT> <FONT SIZE=3D2 FACE=3D"Arial">your advice and =
suggestions to the College and</FONT> <FONT SIZE=3D2 FACE=3D"Arial">the =
University</FONT><FONT SIZE=3D2 FACE=3D"Arial"> for</FONT><FONT SIZE=3D2 =
FACE=3D"Arial"> the</FONT><FONT SIZE=3D2 FACE=3D"Arial"> support</FONT> =
<FONT SIZE=3D2 FACE=3D"Arial">and success</FONT> <FONT SIZE=3D2 =
FACE=3D"Arial">of the Human-Computer Interaction MA at the College at =
Oswego.</FONT></SPAN></P>

<P><SPAN LANG=3D"en-us">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <FONT =
SIZE=3D2 FACE=3D"Arial">Thank you.</FONT></SPAN>
</P>

<P><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">Kathryn E. Van =
Arnam</FONT></SPAN>

<BR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">Assistant =
Provost</FONT></SPAN>

<BR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">SUNY System =
Administration</FONT></SPAN>

<BR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">fax: =
518.443.5506</FONT></SPAN>

<BR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">vox: =
518.443.5507</FONT></SPAN>
</P>

<P><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">&nbsp;</FONT></SPAN>
</P>

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From roybryant@seventwentyfour.com  Tue Apr 13 07:49:15 2004
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There appears to be a problem on this page of your site.

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As recommended by the Robot Guidelines, this email is to explain 
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Roy Bryant

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This message was originally submitted by greg.carpenter@NOKIA.COM to the WIGS-L
list at  ACM.ORG. You can  approve it using the  "OK" mechanism, ignore  it, or
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Subject: Opening for a Senior Web services Architect at  Nokia in Burlington, MA
Date: Thu, 29 Apr 2004 22:44:42 -0400
Message-ID: <5C76D29CD0FA3143896D08BB1743296A028EC196@bsebe001.americas.nokia.com>
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Thread-Topic: Opening for a Senior Web services Architect at  Nokia in Burlington, MA
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Hello,

Please do not forward this email beyond this list.  If you have a
personal friend or colleague who is looking then go ahead and inform
them privately.=20

Details of the opening are given below.  If you are interested, send me
a resume. Note that relocation expenses are not part of the package.

Cheers,

   -greg (greg.carpenter@nokia.com)

-----------------------------------------

Position Description:=20

Help define and drive convergence between mobile and internet domains,
especially with respect to Web services. Special emphasis on Web
services aspects of Universal Plug-and-Play and Digital Home Networking.

Nature of Job:
Ability to communicate and negotiate effectively on a professional level
with both internal and external customers and partners is vital. The job
will require international travel (20-25%)

Objective:
*	Significant contributions to architecture and design of Nokia
web services platform, especially in the area of secure Universal
Plug-n-Play
*	Develop prototypes as necessary to demonstrate viability of
proposed solutions.=20
*	Standardization activities=20


Requirements:=20

*	10+ years experience designing and developing Internet Web
applications
*	Working knowledge of XML and related technologies.
*	Experience with Web Services technologies, especially Liberty
Alliance, UpnP,OASIS Web Services Security.=20
*	Superior verbal and written communication skills. Must be able
to draft professional quality standards and specifications and defend
them in public forums. Must also be able to contribute effectively to
internal architecture and designs that will be realized in Nokia
products.
*	Web service -related standardization experience
*	Object Oriented development experience (Java, C++)
*	Experience developing secure, distributed systems and middleware
platforms

Tools:
*	Web and Web Services development tools (Web Servers, Web Service
SDKs, XML IDEs)
*	Java, C++, UML
*	Documentation tools (Adobe acrobat, XML office, etc)
*	Device SDKs (Symbian experience preferred)

Education:
Bachelor of Science in Engineering, Computer science, or equivalent.

From roybryant@seventwentyfour.com  Fri May 28 08:56:10 2004
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Date: Fri, 28 May 2004 08:58:03  -0400
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From: Roy at SEVENtwentyfour<roybryant@seventwentyfour.com>
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There appears to be a problem on this page of your site.

    On page http://www.hcibib.org/hci-sites/LABORATORIES.html
    when you click on "Interactive Systems Group (HCI)",
    the link to http://zfishstix.cs.uoregon.edu/ISL/isystems.html
    gives the error: Domain name lookup failed (may be a transient error).

As recommended by the Robot Guidelines, this email is to explain 
our robot's visit to your site, and to let you know about one of 
the problems we found. We don't store or publish the content of 
your pages, but rather use the link information to update our map 
of the World Wide Web.

Are these reports helpful? I'd love some feedback. If you prefer 
not to receive these occasional error notices please let me know.

Roy Bryant

 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 Roy Bryant, roybryant@seventwentyfour.com
 President
 SEVENtwentyfour Inc.
 http://www.seventwentyfour.com
 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 

From mdunkerley@charlesriver.com  Mon Jun  7 16:04:02 2004
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Date: Mon, 07 Jun 2004 16:06:18 -0400
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From: Meg Dunkerley <mdunkerley@charlesriver.com>
Subject: Human Aspects of Software Engineering book released!
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--=====================_27156562==.ALT
Content-Type: text/plain; charset="iso-8859-1"; format=flowed
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For Immediate Release
June 7, 2004

For more information, a review copy, cover art, sample chapters, or to=20
interview with the author, contact Meg Dunkerley at 781-740-0400, or simply=
=20
reply to this email.


Hingham, MA, May, 2004: Charles River Media announces Human Aspects of=20
Software Engineering, the complete guide to the people-people interaction=20
in software development processes.  The more the software industry matures,=
=20
the more it is accepted by the software engineering community that people=20
involved in the software development processes deserve more attention than=
=20
the processes or technologies themselves.  To this end, the book details=20
software engineering from the perspective of those involved in the process:=
=20
individuals, teams, customers, and the organization.  Written for software=
=20
engineering students and professional software developers, it illustrates=20
the richness and complexity of the human aspects of software engineering=20
and covers the problems, questions, and conflicts that arise during=20
development.  The importance of these issues is widely acknowledged in the=
=20
industry and academia, because many of the failures of software systems can=
=20
be traced to human factors.  This, however, is the first textbook for full=
=20
course on the topic.  Focusing on the different social and cognitive=20
aspects of software development, the book addresses topics such as=20
teamwork, customer =96 software-engineer relationships, and learning=20
processes in software development.  These topics are central to developers=
=20
in understanding the multifaceted nature of the process.  While the code=20
and technology of software engineering are discussed, they are examined=20
from the human perspective.  In addition to the detailed topic coverage,=20
activities, questions for discussion, and practical assignments are=20
included.

KEY FEATURES
* Provides an innovative guide to the human interaction issues in software=
=20
development processes
* Covers software engineering from a cognitive and social perspective
* Teaches the multifaceted nature of software development
* Includes discussion questions, study questions, activities, practical=20
assignments, and suggestions for additional reading with each chapter
* Includes an appendix with sample course slides, and a full PowerPoint=20
presentation that can be downloaded from www.charlesriver.com

ABOUT THE AUTHOR
Dr. James E. Tomayko (Pittsburgh, PA) has taught software engineering for=20
28 years and is a Teaching Professor at the School of Computer Science at=20
Carnegie Mellon University, as well as a visiting scientist at the Software=
=20
Engineering Institute.  Dr. Orit Hazzan (Haifa, Israel) is a senior=20
lecturer in the Department of Education in Technology and Science of the=20
Technion =96 Israel institute of Technology.  Her work on the teaching of=20
human aspects of software engineering has been presented at numerous=20
conferences.

Book Information

ISBN:                      1-58450-313-0
MSRP:                    $49.95 U.S.   $69.95 Canada
PUB DATE:           May 2004

Phone and Secure Internet Ordering
PHONE: 1-800-382-8505
FAX:   1-703-996-1010
Internet: www.charlesriver.com
Email:      info@charlesriver.com
Charles River Media, Inc. publishes books and software tools for computing=
=20
professionals. Their titles can be ordered direct, or found through=20
distributors and bookstores worldwide. To see a sample chapter of this=20
book, please visit: http://www.charlesriver.com/chapters.html.

Meg Dunkerley
Marketing Coordinator
Charles River Media
10 Downer Ave
Hingham, MA 02043

(781) 740-0400
(781) 740-8816 (Fax)

www.charlesriver.com

--=====================_27156562==.ALT
Content-Type: text/html; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<html>
<body>
For Immediate Release<br>
June 7, 2004<br><br>
<font face=3D"Times New Roman, Times" size=3D5 color=3D"#800080"><b><i>For m=
ore
information, a review copy, cover art, sample chapters, or to interview
with the author, contact Meg Dunkerley at 781-740-0400, or simply reply
to this email.<br>
</b></font>&nbsp;<br><br>
</i><font face=3D"Times New Roman, Times" size=3D2><b>Hingham, MA, May, 2004=
:
Charles River Media</b> announces <i>Human Aspects of Software
Engineering</i>, the complete guide to the people-people interaction in
software development processes.&nbsp; The more the software industry
matures, the more it is accepted by the software engineering community
that people involved in the software development processes deserve more
attention than the processes or technologies themselves.&nbsp; To this
end, the book details software engineering from the perspective of those
involved in the process: individuals, teams, customers, and the
organization.&nbsp; Written for software engineering students and
professional software developers, it illustrates the richness and
complexity of the human aspects of software engineering and covers the
problems, questions, and conflicts that arise during development.&nbsp;
The importance of these issues is widely acknowledged in the industry and
academia, because many of the failures of software systems can be traced
to human factors.&nbsp; This, however, is the first textbook for full
course on the topic.&nbsp; Focusing on the different social and cognitive
aspects of software development, the book addresses topics such as
teamwork, customer =96 software-engineer relationships, and learning
processes in software development.&nbsp; These topics are central to
developers in understanding the multifaceted nature of the process.&nbsp;
While the code and technology of software engineering are discussed, they
are examined from the human perspective.&nbsp; In addition to the
detailed topic coverage, activities, questions for discussion, and
practical assignments are included.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<br>
&nbsp;<br>
<b>KEY FEATURES<br>
</b>* Provides an innovative guide to the human interaction issues in
software development processes<br>
* Covers software engineering from a cognitive and social
perspective<br>
* Teaches the multifaceted nature of software development<br>
* Includes discussion questions, study questions, activities, practical
assignments, and suggestions for additional reading with each chapter
<br>
* Includes an appendix with sample course slides, and a full PowerPoint
presentation that can be downloaded from
<a href=3D"http://www.charlesriver.com/"=
 eudora=3D"autourl"><i>www.charlesriver.com<br>
</a></i>&nbsp;<br>
<b>ABOUT THE AUTHOR<br>
Dr. James E. Tomayko</b> (Pittsburgh, PA) has taught software engineering
for 28 years and is a Teaching Professor at the School of Computer
Science at Carnegie Mellon University, as well as a visiting scientist at
the Software Engineering Institute.&nbsp; <b>Dr. Orit Hazzan</b> (Haifa,
Israel) is a senior lecturer in the Department of Education in Technology
and Science of the Technion =96 Israel institute of Technology.&nbsp; Her
work on the teaching of human aspects of software engineering has been
presented at numerous conferences.&nbsp;&nbsp;&nbsp; <br>
</font><h1><b>Book
Information</b></h1><font face=3D"Times New Roman, Times" size=3D2>ISBN:&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
1-58450-313-0<br>
MSRP:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
$49.95 U.S.&nbsp;&nbsp; $69.95
Canada&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;
<br>
PUB DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; May
2004<br>
&nbsp;<br>
<b>Phone and Secure Internet Ordering<br>
</b>PHONE: 1-800-382-8505<br>
FAX:&nbsp;&nbsp; 1-703-996-1010<br>
Internet:
<a href=3D"http://www.charlesriver.com/"=
 eudora=3D"autourl">www.charlesriver.com<br>
</a>Email:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; info@charlesriver.com<b> <br>
Charles River Media, Inc.</b> publishes books and software tools for
computing professionals. Their titles can be ordered direct, or found
through distributors and bookstores worldwide. To see a sample chapter of
this book, please visit:
<a href=3D"http://www.charlesriver.com/chapters.html"=
 eudora=3D"autourl"><b>http://www.charlesriver.com/chapters.html</a></b>.<br=
>
<x-sigsep><p></x-sigsep>
Meg Dunkerley<br>
Marketing Coordinator<br>
Charles River Media<br>
10 Downer Ave<br>
Hingham, MA 02043<br><br>
(781) 740-0400<br>
(781) 740-8816 (Fax)<br><br>
<a href=3D"http://www.charlesriver.com/"=
 eudora=3D"autourl">www.charlesriver.com<br>
</a></font></body>
</html>

--=====================_27156562==.ALT--


From anna.spagnolli@unipd.it  Tue Jun  8 07:26:07 2004
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From: "Anna Spagnolli" <anna.spagnolli@unipd.it>
To: <director@hcibib.org>
Subject: Journal for coverage
Date: Tue, 8 Jun 2004 13:28:30 +0200
Message-ID: <HEEJLPDEPJGDAJEOJBPBIEAHCMAA.anna.spagnolli@unipd.it>
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Dear Director of the HCI Bibliography Project,

I'm writing to suggest a journal for coverage in Your database.
The Journal (ISSN 1720-7525) can be reached at www.psychNology.org and is a
peer reviewed, on-line journal with an open access policy. All articles are
in pdf format and fulfill the fundamental requisites for abstracting and
indexing: full author information, key-words, page numbers, etc. The
copyright information is specified on a section of the website. Please let
me know whether there are specific requirements to meet. I would be very
honored if this proposal is accepted.
Looking forward to Your reply,

Yours sincerely

Anna Spagnolli

Anna Spagnolli Ph.D.
Researcher- Department of General Psychology
via Venezia, 8 - 35131
Padova (ITALY)

phone: +39 049 8276644
fax:      +39 049 8276600


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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 6.00.2800.1400" name=3DGENERATOR></HEAD>
<BODY>
<DIV><FONT face=3DArial size=3D2><SPAN class=3D531451011-08062004>Dear =
Director of the=20
HCI Bibliography Project,</SPAN></FONT></DIV>
<DIV><FONT face=3DArial size=3D2><SPAN=20
class=3D531451011-08062004></SPAN></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2><SPAN class=3D531451011-08062004>I'm =
writing to=20
suggest&nbsp;a journal&nbsp;for coverage in Your database. =
</SPAN></FONT></DIV>
<DIV><FONT face=3DArial size=3D2><SPAN class=3D531451011-08062004>The =
Journal (ISSN=20
1720-7525) can be reached at <A=20
href=3D"http://www.psychNology.org">www.psychNology.org</A>&nbsp;and is =
a peer=20
reviewed, on-line journal with an open access policy. All articles are =
in pdf=20
format and fulfill the fundamental requisites for abstracting and =
indexing: full=20
author information, key-words, page numbers, etc. The copyright =
information is=20
specified on a section of the website. Please let&nbsp;me know whether =
there are=20
specific requirements to meet. I would be very honored if this proposal =
is=20
accepted.</SPAN></FONT></DIV>
<DIV><FONT face=3DArial size=3D2><SPAN =
class=3D531451011-08062004>Looking forward to=20
Your reply,</SPAN></FONT></DIV>
<DIV><FONT face=3DArial size=3D2><SPAN=20
class=3D531451011-08062004></SPAN></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2><SPAN class=3D531451011-08062004>Yours =
sincerely=20
</SPAN></FONT></DIV>
<DIV><FONT face=3DArial size=3D2><SPAN=20
class=3D531451011-08062004></SPAN></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2><SPAN class=3D531451011-08062004>Anna =
Spagnolli=20
</SPAN></FONT></DIV>
<DIV><FONT face=3DArial size=3D2><SPAN=20
class=3D531451011-08062004></SPAN></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2><SPAN =
class=3D531451011-08062004></SPAN></FONT><FONT=20
face=3DArial size=3D2><EM>Anna Spagnolli Ph.D.</EM></FONT></DIV>
<DIV><FONT face=3DArial size=3D2>Researcher- Department of General=20
Psychology</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>via Venezia, 8 - 35131</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>Padova (ITALY)</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>phone: +39 049 8276644</FONT></DIV>
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From chrisr@lextant.com  Mon Jun 21 22:30:07 2004
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From: "Chris Rockwell" <chrisr@lextant.com>
To: "Brett Ingram" <bai@brettingram.com>
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Hey Brett, 
 
Definitely interested so let's talk. I'm trying to light a fire under it and get it going again. I've had two events in the last several months but we need a good program for the fall. I think Satyam will be working on it for us. As for the site, it's currently maintained by Gary (Perlman) though I'm sure he could use some help. 
 
I'm out of town until Thursday. Let's talk when you get a chance. 
 
Chris

	-----Original Message----- 
	From: Brett Ingram [mailto:bai@brettingram.com] 
	Sent: Thu 6/17/2004 9:54 AM 
	To: Chris Rockwell 
	Cc: 
	Subject: BuckCHI Web site
	
	

	Chris,
	
	I have a few questions about BuckCHI. First of all, how are efforts
	proceeding to get it going again?
	
	Secondly, it doesn't appear you can join BuckCHI currently. The
	membership form just gets an internal server error page.
	
	Finally, and most importantly, I would like to offer to update and
	maintain, and even look at redesigning the BuckCHI site. Certainly
	someone needs to keep the information up-to-date. I would like to help
	with that. Looking at a lot of the other local CHI sigs, we should
	also have a much more engaging site than currently exists.
	
	If you are intersted in this, please let me know and we can get
	together soon and discuss how to go about it.
	
	Sincerely,
	Brett
	
	ph 614.286.2921
	e bai@brettingram.com
	


From jwgorode@yahoo.com  Tue Jun 22 12:02:24 2004
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From: Joanne Gorode <jwgorode@yahoo.com>
Subject: Re: Hi
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Dear Gary:
 
Thank you very much!  I think my mother still has a copy of this article, but I will forward it to her.  Ironically, yesterday was the 10th anniversary of my Dad's death, and I was pretty much a basket-case all day.  I still am somewhat.  I have guilt associated with his death.  No guilt about how I treated him, or anything like that; for we were close.  However, the day he went into coma, I was not there etc., etc.  You probably know the drill someplace.
 
We're all fine.  I joined the Downtown Sailing Center in Baltimore, and go small keelboat sailing about once a week.  I am trying to learn to relax.  I don't know if you remember James Trosch - he lived on Andy's hall freshman year.  Anyway, they live in Baltimore, and we have remained close with them.  Their parents treat us as their kids, and our kids as their grandkids.  Anyway, we are spending July 4 with them at their beach house in NJ.
 
My kids are fine.  Adam has a summer internship at Epic (part of Sony) in NY.  He is running the concert program at Syracuse and is very happy and busy building a resume.  He starts his junior year in September and will be living in a house with 7 other guys.  They are trying to talk some girls into cleaning the place for food.  Good luck. Kim is in LA this summer.  She got an internship at Rock the Vote.  She is living in a tiny apartment with four other girls near UCLA, and having a blast.  She is actually booking the Rock the Vote bus at different venues around the country.  They gather bands and polititicans to meet with kids and motivate them to vote.  She is also in charge of their website.  The content is hers.  She is entering her senior year at Eastman/U of R and is applying to law schools.  Prior to this summer she talked about wanting to end  up in Boston, but I think she is really enjoying LA.
 
I think it is cool that you went to your graduation. I hated high school, and have yet to go; although I did go to our college 25th.  Because they have made it Meliora Weekend, it is also Parent's Weekend.  I spent more time with my kids (Adam joined us from Syracuse) than I participated in alumni stuff.  
 
Hope you are doing well.  Kim and I are talking about taking a mini-vacation in Montreal for a few days this fall or late this summer.  If you are around and interested I will look you up.  After I leave you can talk about how fat I got (I really got fat - Dad's genes).
 
Sincerely,
 
Joanne
 
 


Gary PERLMAN <perlman@turing.acm.org> wrote:
Hello again Joanne,

We just had our 30th year high school reunion, about a year late.
Going through boxes of memorabilia, I was amazed at the stuff I
found to add to our web site for the reunion.
http://hcibib.org/wagar/
The site will disappear soon after we make the CD version.
I thought I'd share one item with you from my miscellaneous
memorabilia. It's an article from July 1973 from the NYT.
I don't know if I ever showed it to you, or if maybe you
had your own copy. As fate would have it, my mother and
your father were both quoted in the article.
http://hcibib.org/wagar/grabbag/Gary_Perlman/1973-07-13-nyt.jpg
My mother highlighted her part, and your father is at the bottom
of column 1 and at the top of column 2. I recall that it irritated
you that people misspelled Huntingdon, so there you have it, in print.
As usual, my last name was misspelled, which I warn my sons about.

Our high school had 338 grads, and we got about 130 at the reunion.
Quite a weekend. Our Yahoo Group had 4000 messages before the
reunion, and our CD will be about 500 megabytes with thousands
of pictures going back to nursery school. Full of memories.

We moved back to Montreal. They boys are learning French.
Caroline is at McGill (which is why we moved). All doing well.

Best wishes,

Gary


		
---------------------------------
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<DIV>Dear Gary:</DIV>
<DIV>&nbsp;</DIV>
<DIV>Thank you very much!&nbsp; I think my mother still has&nbsp;a copy of this article, but I will forward it to her.&nbsp; Ironically, yesterday was the 10th anniversary of my Dad's death, and I was pretty much a basket-case all day.&nbsp; I still am somewhat.&nbsp; I have guilt associated with his death.&nbsp; No guilt about how I treated him, or anything like that; for we were close.&nbsp; However, the day he went into coma, I was not there etc., etc.&nbsp; You probably know the drill someplace.</DIV>
<DIV>&nbsp;</DIV>
<DIV>We're all fine.&nbsp; I joined the Downtown Sailing Center in Baltimore, and go small keelboat sailing about once a week.&nbsp; I am trying to learn to relax.&nbsp; I don't know if you remember James Trosch - he lived on Andy's hall freshman year.&nbsp; Anyway, they live in Baltimore, and we have remained close with them.&nbsp; Their parents treat us as their kids, and our kids as their grandkids.&nbsp; Anyway, we are spending July 4 with them at their beach house in NJ.</DIV>
<DIV>&nbsp;</DIV>
<DIV>My kids are fine.&nbsp; Adam has a summer internship at Epic (part of Sony) in NY.&nbsp; He is running the concert program at Syracuse and is very happy and busy building a resume.&nbsp; He starts his junior year in September and will be living in a house with 7 other guys.&nbsp; They are trying to talk some girls into cleaning the place for food.&nbsp; Good luck. Kim is in LA this summer.&nbsp; She got an internship at Rock the Vote.&nbsp; She is living in a tiny apartment with four other girls near UCLA, and having a blast.&nbsp; She is actually booking the Rock the Vote bus at different venues around the country.&nbsp; They gather bands and polititicans to meet with kids and motivate them to vote.&nbsp; She is also in charge of their website.&nbsp; The content is hers.&nbsp; She is entering her senior year at Eastman/U of R and is applying to law schools.&nbsp; Prior to this summer she talked about wanting to end&nbsp; up in Boston, but I think she is really enjoying
 LA.</DIV>
<DIV>&nbsp;</DIV>
<DIV>I think it is cool that you went to your graduation. I hated high school, and have yet to go; although I did go to our college 25th.&nbsp; Because they have made it Meliora Weekend, it is also Parent's Weekend.&nbsp; I spent more time with my kids (Adam joined us from Syracuse) than I participated in alumni stuff.&nbsp; </DIV>
<DIV>&nbsp;</DIV>
<DIV>Hope you are doing well.&nbsp; Kim and I are talking about taking a mini-vacation in Montreal for a few days this fall or late this summer.&nbsp; If you are around and interested I will look you up.&nbsp; After I leave you can talk about how fat I got (I really got fat - Dad's genes).</DIV>
<DIV>&nbsp;</DIV>
<DIV>Sincerely,</DIV>
<DIV>&nbsp;</DIV>
<DIV>Joanne</DIV>
<DIV>&nbsp;</DIV>
<DIV>&nbsp;</DIV>
<DIV><BR><BR><B><I>Gary PERLMAN &lt;perlman@turing.acm.org&gt;</I></B> wrote:</DIV>
<BLOCKQUOTE class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid">Hello again Joanne,<BR><BR>We just had our 30th year high school reunion, about a year late.<BR>Going through boxes of memorabilia, I was amazed at the stuff I<BR>found to add to our web site for the reunion.<BR>http://hcibib.org/wagar/<BR>The site will disappear soon after we make the CD version.<BR>I thought I'd share one item with you from my miscellaneous<BR>memorabilia. It's an article from July 1973 from the NYT.<BR>I don't know if I ever showed it to you, or if maybe you<BR>had your own copy. As fate would have it, my mother and<BR>your father were both quoted in the article.<BR>http://hcibib.org/wagar/grabbag/Gary_Perlman/1973-07-13-nyt.jpg<BR>My mother highlighted her part, and your father is at the bottom<BR>of column 1 and at the top of column 2. I recall that it irritated<BR>you that people misspelled Huntingdon, so there you have it, in print.<BR>As usual, my last name
 was misspelled, which I warn my sons about.<BR><BR>Our high school had 338 grads, and we got about 130 at the reunion.<BR>Quite a weekend. Our Yahoo Group had 4000 messages before the<BR>reunion, and our CD will be about 500 megabytes with thousands<BR>of pictures going back to nursery school. Full of memories.<BR><BR>We moved back to Montreal. They boys are learning French.<BR>Caroline is at McGill (which is why we moved). All doing well.<BR><BR>Best wishes,<BR><BR>Gary<BR><BR></BLOCKQUOTE><p>
		<hr size=1>Do you Yahoo!?<br>
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From YERUTQEJAWZXzx4ABwAAAAAAX16Egg@boing.topica.com  Wed Jun 23 14:35:32 2004
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From perlman@turing.acm.org  Wed Jun 23 15:54:30 2004
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Date: Wed, 23 Jun 2004 15:54:26 -0400 (EDT)
From: Gary PERLMAN <perlman@turing.acm.org>
To: Anna Spagnolli <anna.spagnolli@unipd.it>
cc: director@hcibib.org
Subject: Re: Journal for coverage
In-Reply-To: <HEEJLPDEPJGDAJEOJBPBIEAHCMAA.anna.spagnolli@unipd.it>
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Dear Dr. Spagnolli,

I would be happy to include psychNology.org in the HCI Bibliography.
I will add it to the database some time in the next few months.
If I have not added it by the end of 2004, please remind me.

Gary Perlman, Director, HCI Bibliography Project
mailto:director@hcibib.org  http://hcibib.org/

On Tue, 8 Jun 2004, Anna Spagnolli wrote:

> Dear Director of the HCI Bibliography Project,
> 
> I'm writing to suggest a journal for coverage in Your database.
> The Journal (ISSN 1720-7525) can be reached at www.psychNology.org and is a
> peer reviewed, on-line journal with an open access policy. All articles are
> in pdf format and fulfill the fundamental requisites for abstracting and
> indexing: full author information, key-words, page numbers, etc. The
> copyright information is specified on a section of the website. Please let
> me know whether there are specific requirements to meet. I would be very
> honored if this proposal is accepted.
> Looking forward to Your reply,
> 
> Yours sincerely
> 
> Anna Spagnolli
> 
> Anna Spagnolli Ph.D.
> Researcher- Department of General Psychology
> via Venezia, 8 - 35131
> Padova (ITALY)
> 
> phone: +39 049 8276644
> fax:      +39 049 8276600
> 
> 

From anna.spagnolli@unipd.it  Thu Jun 24 10:41:37 2004
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To: "Gary PERLMAN" <perlman@turing.acm.org>
Cc: "Luciano Gamberini" <luciano.gamberini@unipd.it>
Subject: R: Journal for coverage
Date: Thu, 24 Jun 2004 16:43:25 +0200
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Dear Dr. Perelman,
we are very pleased that the journal will be included in the database. we
will keep on checking every once in a while if the addition has been
completed. please let us know if there is something that our webmaster can
do to speed up the process.
congratulations on the HCI Bibliography project,

Anna Spagnolli on behalf of the Editors-in-Chief of Psychnology Journal


Anna Spagnolli Ph.D.
Researcher-
Department of General Psychology
via Venezia, 8 - 35131
Padova (ITALY)

phone: +39 049 8276644
fax:      +39 049 8276600
web site: http://dpg.psy.unipd.it/sch_docenti.php?id=118



-----Messaggio originale-----
Da: Gary PERLMAN [mailto:perlman@turing.acm.org]
Inviato: mercoledi 23 giugno 2004 21.54
A: Anna Spagnolli
Cc: director@hcibib.org
Oggetto: Re: Journal for coverage


Dear Dr. Spagnolli,

I would be happy to include psychNology.org in the HCI Bibliography.
I will add it to the database some time in the next few months.
If I have not added it by the end of 2004, please remind me.

Gary Perlman, Director, HCI Bibliography Project
mailto:director@hcibib.org  http://hcibib.org/

On Tue, 8 Jun 2004, Anna Spagnolli wrote:

> Dear Director of the HCI Bibliography Project,
>
> I'm writing to suggest a journal for coverage in Your database.
> The Journal (ISSN 1720-7525) can be reached at www.psychNology.org and is
a
> peer reviewed, on-line journal with an open access policy. All articles
are
> in pdf format and fulfill the fundamental requisites for abstracting and
> indexing: full author information, key-words, page numbers, etc. The
> copyright information is specified on a section of the website. Please let
> me know whether there are specific requirements to meet. I would be very
> honored if this proposal is accepted.
> Looking forward to Your reply,
>
> Yours sincerely
>
> Anna Spagnolli
>
> Anna Spagnolli Ph.D.
> Researcher- Department of General Psychology
> via Venezia, 8 - 35131
> Padova (ITALY)
>
> phone: +39 049 8276644
> fax:      +39 049 8276600
>
>

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To: sales@phidgets.com
Subject: Phidgets and HCI Research
Message-ID: <Pine.LNX.4.56.0407051031410.19847@phidgets.com>
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Phidgets, or Physical Widgets can make Human Computer Interface
research easier and more productive.

Phidgets are building blocks that help researchers construct unique
physical user interfaces. The philosophy behind Phidgets is:
.... just as widgets make GUIs easy to develop, so do Phidgets make the
new generation of physical user interfaces easy to develop.

Phidgets are inexpensive electronic modules that allow a programmer
to add real world sensing or control to their application with little
or no understanding of electronics. The circuitry is abstracted
behind an easy to use API.

Phidgets came out of a research project at the University of
Calgary, Alberta Canada. The concept of hardware that can be easily
controlled from a PC has found applications in robotics,
simulation/training, scientific experimentation, school projects,
just to name a few.

Phidgets include:
-Motor Controller
-Input/Output Modules
-Radio Frequency Identification
-LED and LCD Displays
-Accelermeters and Temperature Sensors

Preassembled Sensors include:
-Motion
-Touch
-Force
-Light
-Mini Joystick
-Sliders and Potentiometers
-Temperature

To find out more, or if you have any questions please take a look
at our website http://www.Phidgets.com or email us at sales@phidgets.com

Thanks


From owner-chi-jobs@LISTSERV.ACM.ORG  Wed Jul 14 09:13:05 2004
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Subject: Toronto > Usability Architect required.
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This position is full-time in Toronto and we shall only consider people
who live in the Greater-Toronto-Area.

--------------------------------------------------------------------
The Usability Architect will incorporate the user-centered methodology
and learning into all facets of design and development at Fjord. Working
with a multidisciplinary team as a key element in the content and design
process, the Usability Architect will also work with field studies and
observations to map functional requirements into an effective, usable
design.

Responsibilities

Strategy
• Work closely with clients and/or internal client service staff on
assigned projects to map business objectives to final design solutions.
• Serve as customer voice in production and creative process by
consistently
communicating functional strategy and user goals.
• Track Fjord usability revenue to establish internal efficiency and
effectiveness – as
assigned.
• Participate in the weekly usability status in order to share key
learnings and project
developments with others.

Research
Participate and execute deliverables in assigned research-based
projects. Responsibilities for full user research cycle including:
• Development of usage scenarios and/or personas.
• Creation of testing instruments and data collection tools.
• Coordinating testing facilities, equipment, and food for user testing
groups
• Coordinating of key external suppliers.
• Conducting research with participants.
• Data gathering, analysis, and recommendations development.
• Aggregating findings and structure into findings document.
• Presentation of findings to a cross-functional group.

Participant in expert reviews of pages by applying scientific usability
principles, including:
• Documenting needs for changes or improvements based on the review.
• Ranking the issues uncovered through the review into "must change" and
"should
change" and communicate recommendations for improvements.

Design
• Provide information architecture strategy and support for assigned
projects
• Translate business requirements into design artifacts. These artifacts
include wire
frames, site-maps, process flows and thumbnail flows.
• Lead group discussions to define functional requirements.
• Create high level and detailed information architectures.
• Perform expert reviews on concepts and wire frames and integrate this
into the design process on an iterative basis by presenting the findings
and suggesting changes where necessary.

Client Management
• Serve as a client focal point, when assigned for usability,
information architecture and analytic work. In that role, ensure that
overall budgets and strategies are adhered to.
• Develop and circulate client contact reports as assigned.
• Conduct ongoing status to assigned supervisor as required.

New Business Development
• Identify and develop new business opportunities with existing clients.

• Execute new business proposals and/or initiatives as assigned.
• Serve as a regional usability resource by raising awareness of
usability and the services offered by Fjord, both internally and
externally.
• Develop/participate in assigned case studies and/or whitepapers as
assigned.

Qualifications
1. Must have 2-4 years direct experience in website usability -
including the development of information architectures and wireframes,
as well as, leading a variety of usability tests with a variety of
methods.
2. A University background in either: psychology, cognitive science,
human factors,
computer science, and/or research.
3. Detailed understanding of a variety of usability techniques
including: heuristic
evaluations, usability tests (multi-methods), data analysis, and
information architecture – including structures, schemas, and taxonomy.
4. Basic understanding of basic statistical methodologies: including:
standard deviations, means, correlations, and cluster analysis.
5. Strong writing and presentation skills and experience in interacting
with clients at the manager-level and above.
6. Ability to confidently analyze client challenges and develop creative
solutions.
7. Must have a strong design sense and be comfortable as a project
leader and client
liaison.
8. Ideally, working knowledge of traditional advertising, interactive,
direct, media,
sponsorship, and brand strategy.
9. Smart, fun, entrepreneurial, and respectful.

Approximately 5%-10% travel required.

Fjord Interactive Marketing + Technology is a member of the
Cossette Communications Group - Canada's largest advertising
agency.

Please send resumes to:   usability@cossette.com
No phone calls please. Only those who are qualified
will be contacted.

From conodel@yahoo.com  Sat Jul 31 09:03:54 2004
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Date: Sat, 31 Jul 2004 06:09:24 -0700 (PDT)
From: Anthony DelRosso <conodel@yahoo.com>
Reply-To: conodel@yahoo.com
Subject: This is embarrassing!
To: Gary Perlman <perlman@acm.org>
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Gary,

Seems like hackers broke into more then one home
directory.

http://www.acm.org/~perlman/hfes2000/
http://www.acm.org/~perlman/access/
http://www.acm.org/~perlman/hfeshci/



=====
Cono A. DelRosso
Network Security Operations


		
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From greenberg@hq.acm.org  Sat Jul 31 23:03:00 2004
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Gary,
My name is Adam Greenberg, I am a Systems Admin with ACM. 
I'm looking into what happened to your site.
Can you tell from any of the files that were changed, approximately when
they were replaced?

I have backups of your files and will be able to restore the directory. 
Would it be ok with you if I do the restore on Monday?  I will need to get
the tapes back from our offsite storage.  If it cannot wait, I will get it
taken care of tomorrow.

Also,  Anthony Del Rosso no longer works for ACM.  Any issues that you may
have with TURING can be directed to myself, or sent to the email address
ishelpdesk@hq.acm.org  We have this mailbox monitored.

Sorry for any inconvenience.

Adam

Adam Greenberg
Senior Systems Analyst
Association for Computing Machinery
1515 Broadway
17th Floor
New York, NY 10036
212-626-0573
greenberg@acm.org




-----Original Message-----
From: Anthony DelRosso [mailto:conodel@yahoo.com] 
Sent: Saturday, July 31, 2004 9:33 PM
To: greenberg@hq.acm.org
Subject: Fwd: Re: This is embarrassing!


FYI

--- Gary PERLMAN <perlman@turing.acm.org> wrote:

> Date: Sat, 31 Jul 2004 13:06:36 -0400 (EDT)
> From: Gary PERLMAN <perlman@turing.acm.org>
> To: Anthony DelRosso <conodel@yahoo.com>
> Subject: Re: This is embarrassing!
> 
> Thanks.
> 
> If I could get back the file:
> 	/home/perlman/www/hfes2000/index.html
> that would be great.  If not, I may have a tar file.
> 
> The second is not worth restoring as it is from
> an outdated SIGCHI conference workship.
> I was able to restore the third.
> 
> Gary
> 
> On Sat, 31 Jul 2004, Anthony DelRosso wrote:
> 
> > Gary,
> > 
> > Seems like hackers broke into more then one home
> > directory.
> > 
> > http://www.acm.org/~perlman/hfes2000/
> > http://www.acm.org/~perlman/access/
> > http://www.acm.org/~perlman/hfeshci/
> > 
> > 
> > 
> > =====
> > Cono A. DelRosso
> > Network Security Operations
> 
> 


=====
Cono A. DelRosso
Network Security Operations


	
		
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From jgrudin@microsoft.com  Mon Aug  9 23:46:55 2004
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Subject: RE: Random question regarding Herbie comics
Date: Mon, 9 Aug 2004 20:50:34 -0700
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From: "Jonathan Grudin" <jgrudin@microsoft.com>
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I'm sure you already checked, but this is the tag line for the Google search:

Results 41 - 41 of about 99 for "Herbie Popnecker". (0.30 seconds) 

Anything that only gets 41 hits is pretty obscure... (I know Google is practically perfect in every way as it trudges toward an IPO but you would think they could auto-fix headers like that...)

-- Jonathan


-----Original Message-----
From: Gary PERLMAN [mailto:perlman@turing.acm.org]
Sent: Mon 8/9/2004 7:18 PM
To: Jonathan Grudin
Subject: Random question regarding Herbie comics
 
Today at lunch I was discussing Herbie comics (circa 1963-1967).
I am convinced that Herbie is totally obscure and no one knows
of the series.  You are a test case.  Have you heard of Herbie
Popnecker?

Obviously with too much time on my hands...

Gary



From perlman@turing.acm.org  Wed Aug 11 23:44:34 2004
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put buckchi-announcements list pw=aeiou
* ACM BuckCHI (Central Ohio SIGCHI) Announcements of General Interest
* Owner= perlman@turing.acm.org (Gary Perlman)
* Owner= Quiet:
* Owner= jhenderson@web.compuserve.com (Jane Henderson)
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* Errors-To= Owner         Subscription= Closed
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From owner-chi-methods@LISTSERV.ACM.ORG  Sat Aug 14 08:53:38 2004
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From: Stephany <stephany@IMAGETEXT.NET>
Subject: usability methodology conundrum
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I have recently hit a wall in trying to develop an appropriate methodology
for a usability test.  I am hoping this list can help.

My client has two sites, both of which will be tested during the usability
test.  Both sites were created and are used for entirely different
purposes, so a comparison usability test is not appropriate.

How to test both sites, if at all?

My client has asked that a few tasks (in addition to more traditional
usability tasks, where users are asked to complete tasks using one website)
assess user choice.  For example, a user would be given a particular task
to complete, then asked to choose one of the two sites to complete it; "You
want to do this.  Where would you begin?"

I believe there are a few problems with a methodology like this, one that
aims to make comparisons in a case where two things aren't truly comparable.

First, there are some cognitive load considerations.  Users would be asked
to quickly familiarize themselves with two very different sites early on in
the test.  Then, using these brief browsing experiences, users would be
asked to choose the site that they believe would be most helpful in
completing a certain task.

A few years ago, a colleague of mine conducted a comparison test along
similar lines.  As the test went on, she found that users' short-term
memory experienced overload.  Users repeatedly said, for example, "I could
have sworn I saw A here before" when they'd actually seen it on the other
site.  This additional variable compromised the quality of her data.

Second, there are logistical issues in testing two sites in a side-by-side
manner.  If two browser windows are open, with only window actually in view
and being used at any given time, I've found that users will almost always
default to "choosing" the open, in-plain-view browser window.  It's a not
surpising "out of sight, out of mind" problem.

To solve it, two monitors could conceivably be used, enabling two sites
(browser windows) to be visible at all times.  One mouse would allow the
user to go between the two monitors, as if they were one very large, split-
screen monitor.  While many on this list may be familiar with this
arrangement, I don't suspect most of my users will be.  They don't need to
be "expert users" to complete the tasks in the usability test, and their
intermediate computer experience simply may not have led them to use one
mouse with two monitors.

In short, many users would probably have to learn something entirely new
just to be able to complete the tasks.  Sure, I could add this stipulation
to the screening questionnaire, but it will make finding users much more
difficult, and could also compromise data.

Before I formally say to my client, "We should do the test this way for the
following reasons, and let's not compromise our data by doing A, B, and C",
I am hoping someone may have run into this comparison-test-but-not-really
issue before, or at least how to handle giving users the choice between two
sites/products to complete only some tasks.

I've scanned hundreds (seriously) of conference proceedings, discussion
lists, peer-reviewed papers, books, and articles, and have yet to find
anything like this documented.  Perhaps because it would mean using an
inherently faulty methodology, which thus wouldn't get published?  ;-)

Just for the record, I also think:

1.  A detailed content inventory of both sites would be better at detailing
duplicated content between sites, whether said content is similar or
identical, how it is classified, etc.

Ah yes, the issue of duplicate content...  Over the past couple of years,
these two sites have come to share come content, despite their different
purposes, audiences, etc.  This "duplicate content" has materialized for a
few reasons, but primarily because of two webmasters who absolutely despise
one another.  Each has total, dictatorial authority over what goes on "her
site".  Yes, I know this has more to do with management and oversight than
with the usability test itself, but bear with me.

Content is duplicated between sites because this shared hatred means that
each webmaster refuses to link to the other's site, even when doing so is
appropriate, called for, and a clear, simple, efficient solution. The lack
of a content management system (and not just an automated CMS application,
but some sort of process that human beings go through to get content on a
site) has only exacerbated this situation.

2.  User research on staff and the lack of a content management process
would be better than a usability test for producing recommendations on how
to better define, clarify, and streamline the content submission process -
and, therefore, what ends up on which site and why.

3.  The usability test itself should focus on testing each site, and having
users complete tasks on one site, then on another (of course, altering the
order in which sites are presented from user to user, so all users don't
start with site A, etc. This too could compromise data quality).

Thank you for your time and patience with this loonng post!

From owner-buckchi-infodir@LISTSERV.ACM.ORG  Mon Aug 16 19:08:47 2004
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Subject: Job posting for AOL
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<HTML><HEAD>

</HEAD>
<BODY style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">
<DIV>Please approve and post this job listing for us. Please let me know if=20=
you need any other info from me. </DIV>
<DIV>&nbsp;</DIV>
<DIV>Organization: America Online, Inc.</DIV>
<DIV>Location: Columbus, OH</DIV>
<DIV>Link: <A href=3D"http://www.corp.aol.com/">http://www.corp.aol.com/</A>=
</DIV>
<DIV>Contact: Bela Patel&nbsp;&nbsp;&nbsp;&nbsp;<BR>Email: <A href=3D"mailto=
:belapatel00@aol.com">belapatel00@aol.com</A>&nbsp;and <A href=3D"mailto:car=
eers@aol.net">careers@aol.net</A> indicating job # 28920BR<BR>Position Descr=
iption:</DIV>
<DIV>&nbsp;</DIV>
<DIV>
<TABLE cellSpacing=3D0 cellPadding=3D5 width=3D"95%" align=3Dcenter border=
=3D0>
<TBODY>
<TR>
<TD class=3DEDITPOPformlabel vAlign=3Dtop align=3Dright width=3D"50%">Postin=
g Job Title</TD>
<TD align=3Dleft width=3D"50%">
<SCRIPT language=3Djavascript>var temp =3D 'UI Director';
document.write(temp);</SCRIPT>
UI Director</TD></TR>
<TR>
<TD class=3DEDITPOPformlabel vAlign=3Dtop align=3Dright width=3D"50%">Postin=
g Job Description</TD>
<TD align=3Dleft width=3D"50%">
<DIV>Direct the User Interface design and User Research area for CompuServe,=
 Netscape.com, AIM Today and WalMart Connect. Your eye for consistency and f=
anatical drive for simplicity will allow us to deliver clean, easy to use an=
d functional web applications/sites for consumers. You will possess complete=
 understanding of the overall vision of a product area. You will have the op=
portunity to shape the future of applications/web sites that affect millions=
 of consumers. Our group services all of AOL=E2=80=99s Web Properties. Quali=
ty is deeply rooted in our culture and central to our values. As our UI Dire=
ctor based in Columbus, OH, your first mission will be to plan, direct and l=
ead a broad range of activities centered on User Interface and User Research=
 issues such as the design and development of screens and screen graphics fo=
r our products and services. You will work with your Director in tandem on t=
he implementation of User Interface and the research to support solutions ac=
ross a wide area of products/services, as well as work with Art Directors wh=
o support the Visual Design aspect. You will assist the Director of Design t=
o define the vision for products on Netscape.com, CompuServe, AIM Today and=20=
WalMart Connect, and develop and uphold style guidelines. You will lead spec=
ified group in the development and implementation of high quality, interacti=
ve User Interface designs across several areas. Your creativity will constan=
tly seek state-of-the-art approaches and practices within and outside our or=
ganization. You will also work closely with clients defining the User Interf=
ace problems, and assist in the development of the requirements documents an=
d translate the project needs into practical strategies that support busines=
s and programming objectives. We=E2=80=99re seeking a Bachelor 's degree (Ma=
sters, Fine Arts preferred) or equivalent experience and 8+ years related ex=
perience. Proven management experience directing and coordinating across fun=
ctional teams in addition to your creative UI Design skills and User Researc=
h knowledge will ensure your success in this outstanding career opportunity!=
</DIV>
<DIV>&nbsp;</DIV>
<DIV>America Online is an equal opportunity employer and does not discrimina=
te on the basis of age, color, disability, marital status, national origin,=20=
race, religion, sex, sexual orientation, veteran status or any other classif=
ication prescribed by applicable law.</DIV></TD></TR></TBODY></TABLE></DIV><=
/BODY></HTML>

From marinoff@frontiernet.net  Tue Aug 31 20:01:26 2004
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References: <Pine.LNX.4.44.0408292308490.27638-100000@turing.acm.org>
Subject: Re: Table Hockey (the movie) -> Wagar (the reunion)
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Dear Gary,

Thanks for sharing this. It would be great
to receive some CDs from you, thanks.
Please mail three to me at home:

88 Osseo Park Road
Monroe, NY 10950
USA

Thanks again, and keep in touch.
Lou

----- Original Message ----- 
From: "Gary PERLMAN" <perlman@turing.acm.org>
To: <marinoff@frontiernet.net>
Sent: Sunday, August 29, 2004 11:24 PM
Subject: Re: Table Hockey (the movie) -> Wagar (the reunion)


> Dear Lou,
> 
> There were about 175 people at the Wagar reunion,
> including about 130 classmates and 10 teachers.
> It was a great experience, and for me, a journey.
> 
> I got two personal responses after your memorial to Sid.
> Both mentioned that they were sitting in front of their
> computers, crying, as was I. For that I am thankful.
> 
> We just finished the CD of the reunion and I'd like to send
> you a copy.  There is a "people" section with an entry
> for Sid and a link to your contribution, and there are
> six pictures of Sid from grade 2 to 10.  And there are
> some other mentions of Sid that I have highlighted.
> If you want multiple copies, it would be my pleasure.
> 
> This week we learned that Wagar is closing, so we feel
> lucky to have had the reunion at the school.
> 
> Gary
> 
> 
> 

From YERUTQEJAWZe+7kABwAAOw4AX16Egg@boing.topica.com  Thu Sep  9 13:40:30 2004
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http://www.dailycal.org/article.php?id=16002

>From the article:
"Hearst hopes that it will eventually be used for library catalogs such as the 
California Digital Library."
--Liz Kent

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At Library Journal: 
http://tinyurl.com/46lun  

---
Liz Kent
Reference, Instruction and Electronic Resource Librarian
Sweet Briar College
(434) 381-6315

+++++++++++++++++
In the nonstop tsuanmi of global information, librarians provide us with 
floaties and teach us how to swim.
-Linton Weeks

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From owner-chi-educators@LISTSERV.ACM.ORG  Fri Sep 17 11:13:45 2004
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Dear Colleagues:

I have a project here at Georgia Tech to create a digital library of
information relevant to teaching HCI and HCC (we have a PhD program
in Human Centered Computing about ready to launch).  A prototype of
the library is on line at http://hcc.cc.gatech.edu/.

We are, by the way, converting over to DSpace from just having a
collection of files and html front end pages.  This will give keyword
search and longer-term archival security.

I am writing to ask your views about the potential usefulness of such
a digital library for you as a teacher.  You might want to take a
look at what we have at the moment before answering the questions,
but remember that what  is there now is just our initial conception -
a quick and dirty rapid prototype, if you will.

Then click on this link http://hcc.cc.gatech.edu/form.php  to a
web-based questionnaire that will take no more than 5 minutes to
complete, probably less.

As always with questionnaires, we may be asking the wrong questions,
so please feel free to comment on this in any way that seems useful
to you.

Ed Clarkson, Jason Day and Aarjav Trivedi are students working with
me here at Georgia Tech.  You may hear from one of us with some
follow-up questions.

Looking forward to your responses,

Jim Foley



--
James D. Foley
www.cc.gatech.edu/fac/Jim.Foley/foley.html

Professor, College of Computing and
School of Electrical & Computer Engineering
85 Fifth Street NW, Room 365
Georgia Institute of Technology
Atlanta GA 30332-0760

Fleming Chair in Telecommunications
Founding Director (1991-96), GVU Center

404-385-1467 office
404-894-3146 fax
jim.foley@cc.gatech.edu

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Very interesting findings about the parts of a website that grab attention from 
viewers:
http://www.poynterextra.org/eyetrack2004/main.htm

---
Liz Kent
Reference, Instruction and Electronic Resource Librarian
Sweet Briar College
(434) 381-6315

+++++++++++++++++
In the nonstop tsuanmi of global information, librarians provide us with 
floaties and teach us how to swim.
-Linton Weeks

How do I unsubscribe from the LUII list?
To unsubscribe from the list, send an email to:
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From gentner@mac.com  Mon Oct 18 13:54:09 2004
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From: Don Gentner <gentner@mac.com>
Subject: LNR update
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[I'm sending this message again, because my first attempt might have failed.]

The LNR directory pages are long overdue for an update.
Please look at your entry at
http://homepage.mac.com/gentner/lnr/

 and let me know of any changes or corrections needed
Also, please let me know if you see out of date entries for others.

Thanks,
Don
-- 
Don Gentner              http://homepage.mac.com/gentner/
Palo Alto, California              email: gentner@mac.com

From talead@kingcon.com  Sun Nov 21 09:03:09 2004
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Good Morning Gary:

I just spoke to Dan Ligget and discovered I am apparently not on the 
WIGS mailing list.
Could you please add my email address to the list.

If there exists another list of home addresses and phone numbers, I have 
included those
as well.

Thanks,
Todd Leadbeater

300 Cliff Street
St. Johnsbury, VT 05819

802.748.6764 (office)
802.249.1095 (cell)

From jgrudin@microsoft.com  Tue Nov 23 09:40:06 2004
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Hi Gary --

This reminded me of your explanation in grad school of why the bat is a
bird...

-- Jonathan

-----Original Message-----
From: Franca Agnoli [mailto:agnoli@qwest.net] 
Sent: Monday, November 22, 2004 8:14 PM
To: Jonathan Grudin
Subject: FW: A letter to Bush - Clarification on Leviticus


Dear President Bush:

Thank you for doing so much to educate people regarding God's Law. I
have learned a great deal from you, and try to share that knowledge with
as many people as I can. When someone tries to defend the homosexual
lifestyle, for example, I simply remind them that Leviticus 18:22
clearly states it to be an abomination... End of debate.

I do need some advice from you, however, regarding some other elements
of God's Laws and how to follow them...

1. Leviticus 25:44 states that I may possess slaves, both male and
female, provided they are purchased from neighboring nations. A friend
of mine claims that this applies to Mexicans, but not Canadians. Can you
clarify? Why can't I own Canadians?

2. I would like to sell my daughter into slavery, as sanctioned in
Exodus 21:7. In this day and age, what do you think would be a fair
price for her?

3. I know that I am allowed no contact with a woman while she is in her
period of menstrual uncleanliness Lev.15: 19-24. The problem is how do I
tell? I have tried asking, but most women take offense.

4. When I burn a bull on the altar as a sacrifice, I know it creates a
pleasing odor for the Lord - Lev.1:9. The problem is, my neighbors. They
claim the odor is not pleasing to them. Should I smite them?

5. I have a neighbor who insists on working on the Sabbath. Exodus 35:2
clearly states he should be put to death. Am I morally obligated to kill
him myself, or should I ask the police to do it?

6. A friend of mine feels that even though eating shellfish is an
abomination - Lev. 11:10, it is a lesser abomination than homosexuality.
I don't agree. Can you settle this? Are there 'degrees' of abomination?

7. Lev. 21:20 states that I may not approach the altar of God if I have
a defect in my sight. I have to admit that I wear reading glasses. Does
my vision have to be 20/20, or is there some wiggle-room here?

8. Most of my male friends get their hair trimmed, including the hair
around their temples, even though this is expressly forbidden by Lev.
19:27. How should they die?

9. I know from Lev. 11:6-8 that touching the skin of a dead pig makes me
unclean, but may I still play football if I wear gloves?

10. My uncle has a farm. He violates Lev. 19:19 by planting two
different crops in the same field, as does his wife by wearing garments
made of two different kinds of thread (cotton/polyester blend). He also
tends to curse and blaspheme a lot. Is it really necessary that we go to
all the trouble of getting the whole town together to stone them? - Lev.
24:10-16. Couldn't we just burn them to death at a private family
affair, as we do with people who sleep with their in-laws? (Lev. 20:14)

I know you have studied these things extensively and thus enjoy
considerable expertise in such matters, so I am confident you can help.

Thank you again for reminding us that God's word is eternal and
unchanging.

Craig Thompson Friend

Associate Professor of History

------ End of Forwarded Message



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Hello,

I've been a member of the CSTG for years, but I don't think I'm officially
signed up for the listserve. Please send me the admin address and posting
address.

Thanks,

Sarah

 

Sarah J. Swierenga, PhD, CPE
Director, Usability & Accessibility Center
University Outreach and Engagement
Michigan State University
55 Kellogg Center
East Lansing, MI 48824
Telephone:  (517) 353-8977
Fax:  (517) 432-9541
E-mail:  sswieren@msu.edu
WWW: usability.msu.edu

 


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<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
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font-family:Arial'>Hello,</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>I&#8217;ve been a member of the CSTG for years, but I =
don&#8217;t
think I&#8217;m officially signed up for the listserve. Please send me =
the admin
address and posting address.</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Thanks,</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Sarah</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>&nbsp;</span></font></p>

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<p class=3DMsoNormal><font size=3D2 color=3Dblack face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:black'>Sarah J. Swierenga, PhD, =
</span></font><font
 size=3D2 color=3Dblack face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial;
 color:black'>CPE</span></font><font size=3D2 color=3Dblack =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial;color:black'><br>
Director, Usability &amp; Accessibility Center<br>
University Outreach and Engagement<br>
Michigan State University<br>
55 Kellogg Center<br>
East Lansing, MI 48824<br>
Telephone:&nbsp; </span></font><font size=3D2 color=3Dblack =
face=3DArial><span
 style=3D'font-size:10.0pt;font-family:Arial;color:black'>(517) =
</span></font><font size=3D2 color=3Dblack face=3DArial><span =
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face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial;color:black'><br>
Fax:&nbsp; </span></font><font size=3D2 color=3Dblack face=3DArial><span
 style=3D'font-size:10.0pt;font-family:Arial;color:black'>(517) =
</span></font><font size=3D2 color=3Dblack face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial;
  color:black'>432-9541</span></font><font size=3D2 color=3Dblack =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial;color:black'><br>
E-mail:&nbsp; sswieren@msu.edu<br>
</span></font><font size=3D2 color=3Dblack face=3DArial><span =
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From hfes-cstg-report@hfes.org  Fri Jan 28 22:44:38 2005
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From: "Dawn Shaikh" <adshaikh@wichita.edu>
Subject: CSTG (HFES) Newsletter - January 2005
Date: Fri, 28 Jan 2005 21:29:52 -0600
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Dear Computer Systems Technical Group Members,

 

Below is a link to the January 2005 edition of the CSTG News. 

 

The newsletter features

*         List of new officers

*         Call for paper submissions for HFES 49th Annual Meeting

*         Abstracts for all CSTG submissions to HFES 48th Annual Meeting
held in September 2004.

 

If you have any problems downloading the file, please contact me.

 

MS WORD FILE: http://www.shaikh.us/cstg/CSTG04.doc 

ADOBE PDF: http://www.shaikh.us/cstg/CSTG04.pdf

 

Thank you,

Dawn Shaikh, M.S.

Graduate Research Assistant

Human Factors Psychology

Wichita State University

adshaikh@wichita.edu

316-978-3170

 


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Members,<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DVerdana><span =
style=3D'font-size:10.0pt;
font-family:Verdana'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DVerdana><span =
style=3D'font-size:10.0pt;
font-family:Verdana'>Below is a link to the January 2005 edition of the =
CSTG
News. <o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DVerdana><span =
style=3D'font-size:10.0pt;
font-family:Verdana'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DVerdana><span =
style=3D'font-size:10.0pt;
font-family:Verdana'>The newsletter =
features<o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 =
lfo1'><![if !supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>&middot;<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></font></span></span></font><![endif]><font size=3D2 =
face=3DVerdana><span
style=3D'font-size:10.0pt;font-family:Verdana'>List of new =
officers<o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 =
lfo1'><![if !supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>&middot;<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></font></span></span></font><![endif]><font size=3D2 =
face=3DVerdana><span
style=3D'font-size:10.0pt;font-family:Verdana'>Call for paper =
submissions for
HFES 49<sup>th</sup> Annual Meeting<o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 =
lfo1'><![if !supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>&middot;<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></font></span></span></font><![endif]><font size=3D2 =
face=3DVerdana><span
style=3D'font-size:10.0pt;font-family:Verdana'>Abstracts for all CSTG =
submissions
to HFES 48<sup>th</sup> Annual Meeting held in September =
2004.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DVerdana><span =
style=3D'font-size:10.0pt;
font-family:Verdana'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DVerdana><span =
style=3D'font-size:10.0pt;
font-family:Verdana'>If you have any problems downloading the file, =
please
contact me.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DVerdana><span =
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<p class=3DMsoNormal><font size=3D2 face=3DVerdana><span =
style=3D'font-size:10.0pt;
font-family:Verdana'>MS WORD FILE: <a
href=3D"http://www.shaikh.us/cstg/CSTG04.doc"
title=3D"http://www.shaikh.us/cstg/CSTG04.doc">http://www.shaikh.us/cstg/=
CSTG04.doc</a>
<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DVerdana><span =
style=3D'font-size:10.0pt;
font-family:Verdana'>ADOBE PDF: <a =
href=3D"http://www.shaikh.us/cstg/CSTG04.pdf"
title=3D"http://www.shaikh.us/cstg/CSTG04.pdf">http://www.shaikh.us/cstg/=
CSTG04.pdf</a><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DVerdana><span =
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font-family:Verdana'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DVerdana><span =
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<p class=3DMsoNormal><font size=3D2 face=3DCandara><span =
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/p>

<p class=3DMsoNormal><font size=3D2 face=3DCandara><span =
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size=3D2
face=3DCandara><span =
style=3D'font-size:11.0pt;font-family:Candara'><o:p></o:p></span></font><=
/p>

<p class=3DMsoNormal><font size=3D2 face=3DCandara><span =
style=3D'font-size:11.0pt;
font-family:Candara'>Human Factors Psychology</span></font><font =
size=3D2
face=3DCandara><span =
style=3D'font-size:11.0pt;font-family:Candara'><o:p></o:p></span></font><=
/p>

<p class=3DMsoNormal><st1:place w:st=3D"on"><st1:PlaceName =
w:st=3D"on"><font size=3D2
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 size=3D2 face=3DCandara><span =
style=3D'font-size:11.0pt;font-family:Candara'> <st1:PlaceType
 w:st=3D"on">State</st1:PlaceType> <st1:PlaceType =
w:st=3D"on">University</st1:PlaceType></span></font></st1:place><font
size=3D2 face=3DCandara><span =
style=3D'font-size:11.0pt;font-family:Candara'><o:p></o:p></span></font><=
/p>

<p class=3DMsoNormal><font size=3D2 face=3DCandara><span =
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t><font
size=3D2 face=3DCandara><span =
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/p>

<p class=3DMsoNormal><font size=3D2 face=3DCandara><span =
style=3D'font-size:11.0pt;
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face=3DCandara><span
style=3D'font-size:11.0pt;font-family:Candara'><o:p></o:p></span></font><=
/p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
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</div>

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From marycz@microsoft.com  Wed Feb  2 13:30:21 2005
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Subject: CHI Lifetime Service Award Winner
Date: Wed, 2 Feb 2005 10:46:20 -0800
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Thread-Topic: CHI Lifetime Service Award Winner
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From: "Mary Czerwinski" <marycz@microsoft.com>
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Dear Gary,

It is our pleasure to honor you with the CHI 2005 Lifetime Service
Award.  As you probably know already, this award is one of our highest
honors for SIGCHI community members.  It is awarded to you because of
your contribution to the growth of SIGCHI in a myriad of capacities,
your influence on our SIGCHI community at large, and for your extended
services to SIGCHI over a number of years. =20

The award allows for your CHI 2005 conference registration to be waived
(you will be provided with a code for this purpose).  The awards will be
handed out during the opening plenary at the conference.  It is our hope
that you will attend CHI 2005 so that we can personally recognize you
for your lifetime of service to SIGCHI.  Please let us know if you will
be attending, and we will follow up with more details.

More information about the award itself, and the selection process, is
available at http://sigchi.org/documents/awards/.=20

Congratulations!

Mary Czerwinski, Susan Dray and Gerrit van der Veer

CHI 2005 Lifetime Service Award Committee


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<TITLE>CHI Lifetime Service Award Winner</TITLE>
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<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Dear</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"> <FONT SIZE=3D2 FACE=3D"Arial">Gary</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">,</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>
<BR>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">It is =
our pleasure to honor you with the CHI 200</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">5</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial"> Lifetime Service =
Award.&nbsp; As you probably know already, this award is one of our =
highest honors for SIGCHI community members.&nbsp; It is awarded to you =
because of your contribution to the growth of SIGCHI in a myriad of =
capacities, your influence on our SIGCHI community at large, and for =
your extended services to SIGCHI over a number of =
years.&nbsp;</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"> </SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">The =
award</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> =
<FONT SIZE=3D2 FACE=3D"Arial">allows for</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT SIZE=3D2 =
FACE=3D"Arial">your</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"> <FONT SIZE=3D2 FACE=3D"Arial">CHI =
2005</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> =
<FONT SIZE=3D2 FACE=3D"Arial">conference registration</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT SIZE=3D2 =
FACE=3D"Arial">to</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial"> be waived (you will be =
provided with a code for this purpose).&nbsp; The awards will be handed =
out during the opening plenary</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT SIZE=3D2 =
FACE=3D"Arial">at the conference</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">.&nbsp; It is our hope that you will attend CHI =
200</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
SIZE=3D2 FACE=3D"Arial">5</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial"> so that we can personally =
recognize you for your lifetime of service to SIGCHI.&nbsp; Please let =
us know if you will be attending, and we will follow up with more =
details.</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>
<BR>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">More =
information about the award itself, and the selection process, is =
available at</FONT></SPAN><SPAN LANG=3D"en-us"> </SPAN><A =
HREF=3D"http://sigchi.org/documents/awards/"><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><U><FONT COLOR=3D"#0000FF" =
SIZE=3D2 =
FACE=3D"Arial">http://sigchi.org/documents/awards/</FONT></U></SPAN><SPAN=
 LANG=3D"en-us"></SPAN></A><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">.<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><BR>
</SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Congratulations!<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><BR>
</SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">Mary =
Czerwinski,</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"> <FONT SIZE=3D2 FACE=3D"Arial">Susan Dray and Gerrit van =
der Veer</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><BR>
</SPAN><SPAN LANG=3D"en-us"><BR>
</SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">CHI =
200</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
SIZE=3D2 FACE=3D"Arial">5</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial"> Lifetime Service Award =
Committee</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

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From susan_dray@msn.com  Wed Feb  2 22:32:47 2005
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From: "Susan Dray" <Susan_Dray@msn.com>
To: "Gary PERLMAN" <perlman@turing.acm.org>
References: <Pine.LNX.4.44.0502022005130.8842-100000@turing.acm.org>
Subject: Re: CHI Lifetime Service Award Winner
Date: Wed, 2 Feb 2005 21:47:00 -0600
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Hi Gary,

I hope that this will change your mind about that!  We're very pleased =
to honor you... you've done such a lot for our profession and it's high =
time we applauded you.

--Susan
  ----- Original Message -----=20
  From: Gary PERLMAN<mailto:perlman@turing.acm.org>=20
  To: Mary Czerwinski<mailto:marycz@microsoft.com>=20
  Cc: Susan Dray<mailto:Susan_Dray@msn.com> ; =
gerrit@cs.vu.nl<mailto:gerrit@cs.vu.nl>=20
  Sent: Wednesday, February 02, 2005 7:11 PM
  Subject: Re: CHI Lifetime Service Award Winner


  Dear Mary, Susan and Gerrit,

  Thank you very much for the honor.
  With UPA in my home town of Montreal this year,
  I had not planned to attend CHI.

  Gary

  On Wed, 2 Feb 2005, Mary Czerwinski wrote:

  > Dear Gary,
  >=20
  > It is our pleasure to honor you with the CHI 2005 Lifetime Service
  > Award.  As you probably know already, this award is one of our =
highest
  > honors for SIGCHI community members.  It is awarded to you because =
of
  > your contribution to the growth of SIGCHI in a myriad of capacities,
  > your influence on our SIGCHI community at large, and for your =
extended
  > services to SIGCHI over a number of years. =20
  >=20
  > The award allows for your CHI 2005 conference registration to be =
waived
  > (you will be provided with a code for this purpose).  The awards =
will be
  > handed out during the opening plenary at the conference.  It is our =
hope
  > that you will attend CHI 2005 so that we can personally recognize =
you
  > for your lifetime of service to SIGCHI.  Please let us know if you =
will
  > be attending, and we will follow up with more details.
  >=20
  > More information about the award itself, and the selection process, =
is
  > available at =
http://sigchi.org/documents/awards/<http://sigchi.org/documents/awards/>.=
=20
  >=20
  > Congratulations!
  >=20
  > Mary Czerwinski, Susan Dray and Gerrit van der Veer
  >=20
  > CHI 2005 Lifetime Service Award Committee
  >=20
  >=20


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normal; FONT-FAMILY: Verdana; BORDER-RIGHT-STYLE: none; =
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<DIV>
<DIV>Hi Gary,</DIV>
<DIV>&nbsp;</DIV>
<DIV>I hope that this will change your mind about that!&nbsp; We're very =
pleased=20
to honor you... you've done such a lot for our profession and it's high =
time we=20
applauded you.</DIV>
<DIV>&nbsp;</DIV>
<DIV>--Susan</DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
  <DIV style=3D"FONT: 10pt arial">----- Original Message ----- </DIV>
  <DIV style=3D"FONT: 10pt arial"><B>From:</B> <A=20
  title=3Dmailto:perlman@turing.acm.org =
href=3D"mailto:perlman@turing.acm.org">Gary=20
  PERLMAN</A> </DIV>
  <DIV style=3D"FONT: 10pt arial"><B>To:</B> <A =
title=3Dmailto:marycz@microsoft.com=20
  href=3D"mailto:marycz@microsoft.com">Mary Czerwinski</A> </DIV>
  <DIV style=3D"FONT: 10pt arial"><B>Cc:</B> <A =
title=3Dmailto:Susan_Dray@msn.com=20
  href=3D"mailto:Susan_Dray@msn.com">Susan Dray</A> ; <A=20
  title=3Dmailto:gerrit@cs.vu.nl =
href=3D"mailto:gerrit@cs.vu.nl">gerrit@cs.vu.nl</A>=20
  </DIV>
  <DIV style=3D"FONT: 10pt arial"><B>Sent:</B> Wednesday, February 02, =
2005 7:11=20
  PM</DIV>
  <DIV style=3D"FONT: 10pt arial"><B>Subject:</B> Re: CHI Lifetime =
Service Award=20
  Winner</DIV>
  <DIV><BR></DIV>Dear Mary, Susan and Gerrit,<BR><BR>Thank you very much =
for the=20
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planned=20
  to attend CHI.<BR><BR>Gary<BR><BR>On Wed, 2 Feb 2005, Mary Czerwinski=20
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honor you=20
  with the CHI 2005 Lifetime Service<BR>&gt; Award.&nbsp; As you =
probably know=20
  already, this award is one of our highest<BR>&gt; honors for SIGCHI =
community=20
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contribution to=20
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on our=20
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SIGCHI=20
  over a number of years.&nbsp; <BR>&gt; <BR>&gt; The award allows for =
your CHI=20
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provided with a=20
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during the=20
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you will=20
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your=20
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will<BR>&gt; be=20
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More=20
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is<BR>&gt;=20
  available at <A title=3Dhttp://sigchi.org/documents/awards/=20
  =
href=3D"http://sigchi.org/documents/awards/">http://sigchi.org/documents/=
awards/</A>.=20
  <BR>&gt; <BR>&gt; Congratulations!<BR>&gt; <BR>&gt; Mary Czerwinski, =
Susan=20
  Dray and Gerrit van der Veer<BR>&gt; <BR>&gt; CHI 2005 Lifetime =
Service Award=20
  Committee<BR>&gt; <BR>&gt; <BR><BR></BLOCKQUOTE></DIV></BODY></HTML>

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From marycz@microsoft.com  Fri Feb  4 11:34:11 2005
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Subject: FW: Hold the date:  CHI Academy Dinner and Awards Banquet
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Thread-Topic: Hold the date:  CHI Academy Dinner and Awards Banquet
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From: "Mary Czerwinski" <marycz@microsoft.com>
To: "Don Patterson" <dpatterson@baychi.org>, <scooter@cgl.ucsf.edu>,
   <sarably@sarably.com>, <perlman@turing.acm.org>, <tremaine@njit.edu>
Cc: <gerrit@cs.vu.nl>, <Susan_Dray@msn.com>,
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Dear CHI Lifetime Service Award Recipients,

There has been a slight change in venue for CHI 2005.  We are starting a
new tradition of having an Awards banquet on Monday evening, April 4th,
7:30pm (venue TBD) to present your awards.  This gives us more time to
honor your accomplishments, and the CHI Academy members are invited to
join us for plenty of great camaraderie and reflection.  I hope this
change in plans is amenable to you, and that you can still join us.

Best regards,
Mary, Susan and Gerrit
CHI 2005 Lifetime Service Award Committee

-----Original Message-----
From: Joseph A. Konstan [mailto:konstan@exchange.cs.umn.edu] 
Sent: Friday, February 04, 2005 8:03 AM
To: 'sigchi-academy@acm.org'
Cc: 'Jim Foley'; Mary Czerwinski
Subject: Hold the date: CHI Academy Dinner and Awards Banquet

Monday, April 4th
Approximately 7:30 pm (time being confirmed)

We will continue our new tradition of holding an annual CHI Academy
dinner
and SIGCHI Awards Banquet.  

I'll send out more specific details as soon as I have them.

Jim and Mary, would you please let the awardees know as soon as
possible.  

Joe Konstan
President, ACM SIGCHI

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Subject: RE: CHI Lifetime Service Award Winner
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Hi Gary,
I just wanted to quickly run this paragraph by you to make sure it is
accurate, and to ask if you had anything else you wanted to add to your
biographical summary wrt SIGCHI.  It's due later today but if you have
edits I'm sure we could get them in early next week.
Thanks and congrats again,
Mary

Gary Perlman: Gary was involved in the early CHI conferences as one of
the founding fathers.  Gary is perhaps most well known for the very
popular, early repository of HCI publications and bibliographic
information, the HCI Bibliography (http://www.hcibib.org/).  Gary worked
passionately behind the scenes in the late 1990's, scanning in
conference and journal papers, creating a high quality resource for the
HCI community.  The HCI Bibliography has been accessed over 1,054,339
times since April 4th, 1998!  Besides contributing to our field with the
bibliography, Gary has contributed statistical tools such as |STAT, and
has a popular web-based user interface questionnaire tool on his home
page.  Gary served as ACM BuckCHI Chair 1997-1998, ACM SIGCHI Vice-Chair
for Publications 1995-97, SIGCHI Education Chair 1991-1995; participated
on many conference technical program committees; and has published in
and refereed for several HCI journals over many years.  He currently
works as a Consulting Research Scientist at OCLC Online Computer Library
Center, in Dublin, Ohio. Gary's focus there is on the design of useful
and usable web-based bibliographic and full text retrieval tools.

-----Original Message-----
From: Gary PERLMAN [mailto:perlman@turing.acm.org] 
Sent: Wednesday, February 02, 2005 5:11 PM
To: Mary Czerwinski
Cc: Susan Dray; gerrit@cs.vu.nl
Subject: Re: CHI Lifetime Service Award Winner

Dear Mary, Susan and Gerrit,

Thank you very much for the honor.
With UPA in my home town of Montreal this year,
I had not planned to attend CHI.

Gary

On Wed, 2 Feb 2005, Mary Czerwinski wrote:

> Dear Gary,
> 
> It is our pleasure to honor you with the CHI 2005 Lifetime Service
> Award.  As you probably know already, this award is one of our highest
> honors for SIGCHI community members.  It is awarded to you because of
> your contribution to the growth of SIGCHI in a myriad of capacities,
> your influence on our SIGCHI community at large, and for your extended
> services to SIGCHI over a number of years.  
> 
> The award allows for your CHI 2005 conference registration to be
waived
> (you will be provided with a code for this purpose).  The awards will
be
> handed out during the opening plenary at the conference.  It is our
hope
> that you will attend CHI 2005 so that we can personally recognize you
> for your lifetime of service to SIGCHI.  Please let us know if you
will
> be attending, and we will follow up with more details.
> 
> More information about the award itself, and the selection process, is
> available at http://sigchi.org/documents/awards/. 
> 
> Congratulations!
> 
> Mary Czerwinski, Susan Dray and Gerrit van der Veer
> 
> CHI 2005 Lifetime Service Award Committee
> 
> 


From perlman@turing.acm.org  Sun Feb  6 10:47:47 2005
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From: Gary PERLMAN <perlman@turing.acm.org>
To: Mary Czerwinski <marycz@microsoft.com>
cc: Gary perlman <perlman@turing.acm.org>
Subject: RE: CHI Lifetime Service Award Winner
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Hi Mary,

Thanks for the chance to offer these corrections and additions.

I was not too involved in early CHI conferences, just CHI'86, which
left me burned out on CHI conference work. I think you could drop
the whole first sentence.

Most of the "passionate"  work on the HCI Bibliography was in the
EARLY 1990s, and the scanning was of bibliographic information,
not whole papers.

The home page of the HCIBIB has been accessed the number of times below,
but the site has also served up over 1.5 million searches. The total page
hits for the site is over 4.5 million since 1998 (4,596,071 to be exact,
when I started this reply, 10 more as I send it).

I am also the curator of the HCI Webliography, 1750 links on HCI,
with about a million pages hits since 1998. A subset of the HCI
Webliography makes up the links for ACM SIGACCESS:
	http://www.acm.org/sigaccess/links.php

In addition to the activities below, I set up the current system of
SIGCHI mailing lists:
	http://www.sigchi.org/bulletin/1994.2/email.html
and, having taken over the SIGCHI web site when it had broken HTML
on the home page, served as the de facto webmaster from 1995-2001.
I received a SIGCHI Distinguished Service Award for my work on
the mailing lists and for helping to organize the CHI videos.

Here is a photo, just in case SIGCHI goes beyond text:
	http://gary.perlypalms.com/2003-perlman-m.jpg

Gary

On Fri, 4 Feb 2005, Mary Czerwinski wrote:

> Hi Gary,
> I just wanted to quickly run this paragraph by you to make sure it is
> accurate, and to ask if you had anything else you wanted to add to your
> biographical summary wrt SIGCHI.  It's due later today but if you have
> edits I'm sure we could get them in early next week.
> Thanks and congrats again,
> Mary
> 
> Gary Perlman: Gary was involved in the early CHI conferences as one of
> the founding fathers.  Gary is perhaps most well known for the very
> popular, early repository of HCI publications and bibliographic
> information, the HCI Bibliography (http://www.hcibib.org/).  Gary worked
> passionately behind the scenes in the late 1990's, scanning in
> conference and journal papers, creating a high quality resource for the
> HCI community.  The HCI Bibliography has been accessed over 1,054,339
> times since April 4th, 1998!  Besides contributing to our field with the
> bibliography, Gary has contributed statistical tools such as |STAT, and
> has a popular web-based user interface questionnaire tool on his home
> page.  Gary served as ACM BuckCHI Chair 1997-1998, ACM SIGCHI Vice-Chair
> for Publications 1995-97, SIGCHI Education Chair 1991-1995; participated
> on many conference technical program committees; and has published in
> and refereed for several HCI journals over many years.  He currently
> works as a Consulting Research Scientist at OCLC Online Computer Library
> Center, in Dublin, Ohio. Gary's focus there is on the design of useful
> and usable web-based bibliographic and full text retrieval tools.
> 
> -----Original Message-----
> From: Gary PERLMAN [mailto:perlman@turing.acm.org] 
> Sent: Wednesday, February 02, 2005 5:11 PM
> To: Mary Czerwinski
> Cc: Susan Dray; gerrit@cs.vu.nl
> Subject: Re: CHI Lifetime Service Award Winner
> 
> Dear Mary, Susan and Gerrit,
> 
> Thank you very much for the honor.
> With UPA in my home town of Montreal this year,
> I had not planned to attend CHI.
> 
> Gary
> 
> On Wed, 2 Feb 2005, Mary Czerwinski wrote:
> 
> > Dear Gary,
> > 
> > It is our pleasure to honor you with the CHI 2005 Lifetime Service
> > Award.  As you probably know already, this award is one of our highest
> > honors for SIGCHI community members.  It is awarded to you because of
> > your contribution to the growth of SIGCHI in a myriad of capacities,
> > your influence on our SIGCHI community at large, and for your extended
> > services to SIGCHI over a number of years.  
> > 
> > The award allows for your CHI 2005 conference registration to be
> waived
> > (you will be provided with a code for this purpose).  The awards will
> be
> > handed out during the opening plenary at the conference.  It is our
> hope
> > that you will attend CHI 2005 so that we can personally recognize you
> > for your lifetime of service to SIGCHI.  Please let us know if you
> will
> > be attending, and we will follow up with more details.
> > 
> > More information about the award itself, and the selection process, is
> > available at http://sigchi.org/documents/awards/. 
> > 
> > Congratulations!
> > 
> > Mary Czerwinski, Susan Dray and Gerrit van der Veer
> > 
> > CHI 2005 Lifetime Service Award Committee
> > 
> > 
> 

From marycz@microsoft.com  Mon Feb 14 11:21:40 2005
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Subject: SIGCHI Lifetime Service Award Money Notice
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From: "Mary Czerwinski" <marycz@microsoft.com>
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   "Don Patterson" <dpatterson@baychi.org>, <scooter@cgl.ucsf.edu>,
   <tremaine@njit.edu>
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Dear SIGCHI Lifetime Service Award winners:

We heard that some of you would prefer some flexibility in terms of how
you use your award money.   We agree!  For that reason, you can use your
525.00 (the equivalent of the CHI 2005 conference registration) in the
following ways as you see fit.  Please email Julie Codrington (cc:'d)
with your full contact information, your SSN and the way in which you
would like your award applied.

Thanks very much and I hope to see you at the awards banquet!

Best,
Mary

Here are options (at your discretion):

*	Free reg at CHI 2005

*	Free reg (and the award presentation) at any other SIGCHI
conference instead

*	$525 either as a travel reimbursement (so no tax consequences)
or as an award (which has tax consequences). =20


------_=_NextPart_001_01C512B3.936E650A
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<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Georgia">Dear SIGCHI Lifetime Service Award =
winners:</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Georgia">We =
heard that some of you would prefer some flexibility in terms of how you =
use your award money.&nbsp;&nbsp; We agree!&nbsp; For that reason, you =
can use your 525.00 (the equivalent of the CHI 2005 conference =
registration) in the following ways as you see fit.&nbsp; Please email =
J</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
SIZE=3D2 FACE=3D"Georgia">ulie Codrington</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Georgia"> (cc:</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Georgia">&#8217;</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Georgia">d)</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Georgia"> with your full contact information, your SSN and the =
way in which you would like your award applied.</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Georgia">Thanks very much and I hope to see you at the awards =
banquet!</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Georgia">Best,<BR>
Mary</FONT></SPAN></P>

<P ALIGN=3DLEFT><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">Here are options (at your discretion):</FONT></SPAN></P>

<P><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Symbol">&#183;<FONT FACE=3D"Courier =
New">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT></FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> =
<FONT COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">Free reg at =
CHI</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial"> 2005</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"></SPAN>
</P>

<P><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Symbol">&#183;<FONT FACE=3D"Courier =
New">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT></FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT COLOR=3D"#000080" =
SIZE=3D2 FACE=3D"Arial">Free reg (and the award presentation) at any =
other SIGCHI conference instead</FONT></SPAN>
</P>

<P><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Symbol">&#183;<FONT FACE=3D"Courier =
New">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT></FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT COLOR=3D"#000080" =
SIZE=3D2 FACE=3D"Arial">$525 either as a travel reimbursement (so no tax =
consequences) or as an award (which has tax consequences).&nbsp; =
</FONT></SPAN>
</P>

</BODY>
</HTML>
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Dear Gary,

i will suggest my Website MultiOS Browser Test, http://www.aadmm.de, for
your Web Page "HCI-Sites: Guidelines" in the Topic "Guidelines". MultiOS
Browser is available in German and English.

On MultiOS Browser Test you find capabilities to test Internet Browser
for conformance of Web Standards. You can test CSS1/CSS2, Document
Object Model, Graphic Sizes, iFrames, JavaScript, Plugins, SVG-Graphics,
XHTML, XML and XML/XSLT. A Listing with Internet Browser and suitable
operating systems (AmigaOS, BeOS, Linux, MacOS, OS/2, Solaris, Unix,
Windows) can be found in the Topic MultiOS.

Use http://www.aadmm.de if you will choose the Language or use
http://www.aadmm.de/en/index.htm to get directly the english Version
of MultiOS Browser Test.

Thank for your Time.


Sincerely

Matthias Mauch

From bill@billverplank.com  Fri Feb 25 13:26:45 2005
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Subject: CHI Curriculum
From: Bill Verplank <bill@billverplank.com>
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Tom, Gary, Ron, Stu, Tom, Jean, Marilyn, Gary--

Jim Foley has invited me to participate in a CHI Workshop on graduate
education in HCI.  I see that I am the only one of our merry band included
and would like to have a few things to say about our report and its impact.

<http://www.chi2005.org/program/prog_workshops.html#w8>
<http://hcc.cc.gatech.edu/chi2005workshop.htm>

First, how are you?  Where are you now?  Have you got a better e-mail
address - or corrections to my ad-hoc list?

Our discussion at Foley's workshop will be organized around questions
already submitted by the participants.  If you are interested, I can forward
some of them for your perspectives.

Here's one:  "How can design be part of a PhD program?"

--Bill

-----------------------
For the past six years, I have been getting a school started in Italy:
<http://www.interaction-ivrea.it>
Doing research on "controllers" at CCRMA
<http://ccrma.stanford.edu>, <http://ccrma.stanford.edu/courses/250a>
and teaching HCI with Terry Winograd.
<http://www.stanford.edu/class/cs247a/>
and our new professor Scott Klemmer:
<http://hci.stanford.edu/srk/>



From bill@billverplank.com  Sat Feb 26 19:00:16 2005
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Date: Sat, 26 Feb 2005 16:17:38 -0800
Subject: CHI Curriculum
From: Bill Verplank <bill@billverplank.com>
To: <perlman@acm.org>, <hewett@drexel.edu>, <rmb@kmdi.utoronto.ca>,
   <card@parc.com>, <tremaine@acm.org>, <tcarey@watserv1.uwaterloo.ca>,
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This is a re-send with new e-mails for Gary, Jean and Tom C. (thx Tom H!)
--------------------------------------------------------------------------
Tom, Gary, Ron, Stu, Tom, Jean, Marilyn, Gary--

Jim Foley has invited me to participate in a CHI Workshop on graduate
education in HCI.  I see that I am the only one of our merry band included
and would like to have a few things to say about our report and its impact.

<http://www.chi2005.org/program/prog_workshops.html#w8>
<http://hcc.cc.gatech.edu/chi2005workshop.htm>

First, how are you?  Where are you now?  Have you got a better e-mail
address - or corrections to my ad-hoc list?

Our discussion at Foley's workshop will be organized around questions
already submitted by the participants.  If you are interested, I can forward
some of them for your perspectives.

Here's one:  "How can design be part of a PhD program?"

--Bill

-----------------------
For the past six years, I have been getting a school started in Italy:
<http://www.interaction-ivrea.it>
Doing research on "controllers" at CCRMA
<http://ccrma.stanford.edu>, <http://ccrma.stanford.edu/courses/250a>
and teaching HCI with Terry Winograd.
<http://www.stanford.edu/class/cs247a/>
and our new professor Scott Klemmer:
<http://hci.stanford.edu/srk/>



From jean.gasen@capitalone.com  Sat Feb 26 20:00:06 2005
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Subject: RE: CHI Curriculum
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From: "Gasen, Jean" <jean.gasen@capitalone.com>
To: "Bill Verplank" <bill@billverplank.com>, <perlman@acm.org>,
   <hewett@drexel.edu>, <rmb@kmdi.utoronto.ca>, <card@parc.com>,
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Nice to hear from you Bill. And I hope everyone is doing well.  

I find myself somewhat distant from the CHI effort these days - As the
head of Core Learning for Capital One University, I am a senior manager
in charge of developing and implementing learning on a broad range of
topics, from management and leadership development to core competency
development.  It's been a very interesting road, but has taken me a bit
away from my love of HCI.

I do stay in touch with the usability folks, however, and try to keep
abreast of news and developments etc.  But I am afraid I couldn't add
much to this discussion.

I would be very interested in hearing from others, however, to find out
what impacts they have seen.

Touche

Jean

 


-----Original Message-----
From: Bill Verplank [mailto:bill@billverplank.com] 
Sent: Saturday, February 26, 2005 7:18 PM
To: perlman@acm.org; hewett@drexel.edu; rmb@kmdi.utoronto.ca;
card@parc.com; tremaine@acm.org; tcarey@watserv1.uwaterloo.ca; Gasen,
Jean; gary.strong@dhs.gov
Cc: foley@cc.gatech.edu
Subject: CHI Curriculum


This is a re-send with new e-mails for Gary, Jean and Tom C. (thx Tom
H!)
------------------------------------------------------------------------
--
Tom, Gary, Ron, Stu, Tom, Jean, Marilyn, Gary--

Jim Foley has invited me to participate in a CHI Workshop on graduate
education in HCI.  I see that I am the only one of our merry band
included and would like to have a few things to say about our report and
its impact.

<http://www.chi2005.org/program/prog_workshops.html#w8>
<http://hcc.cc.gatech.edu/chi2005workshop.htm>

First, how are you?  Where are you now?  Have you got a better e-mail
address - or corrections to my ad-hoc list?

Our discussion at Foley's workshop will be organized around questions
already submitted by the participants.  If you are interested, I can
forward some of them for your perspectives.

Here's one:  "How can design be part of a PhD program?"

--Bill

-----------------------
For the past six years, I have been getting a school started in Italy:
<http://www.interaction-ivrea.it> Doing research on "controllers" at
CCRMA <http://ccrma.stanford.edu>,
<http://ccrma.stanford.edu/courses/250a>
and teaching HCI with Terry Winograd.
<http://www.stanford.edu/class/cs247a/>
and our new professor Scott Klemmer: <http://hci.stanford.edu/srk/>



From rmb@kmdi.toronto.edu  Sat Feb 26 21:14:29 2005
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Date: Sat, 26 Feb 2005 21:30:37 -0500
To: Bill Verplank <bill@billverplank.com>
From: Ron Baecker <rmb@kmdi.toronto.edu>
Subject: Re: CHI Curriculum
Cc: <perlman@acm.org>, <hewett@drexel.edu>, <rmb@kmdi.utoronto.ca>,
   <card@parc.com>, <tcarey@snowhite.cis.uoguelph.ca>, <jbgasen@vcu.edu>,
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Bill,

Thanks for writing.  Hope to chat at CHI.  I'm currently mostly 
engaged in a new open source entrepreneurial venture from within U of 
T dealing with interactive webcasting and archiving software 
(http://epresence.tv), and some new projects on electronic memory 
aids, in the hope that they will be ready before I need them ;-)

I considered submitting to the workshop, and seeing the amazing list 
of participants now regret somewhat not having done so.  I didn't do 
so primarily because it looked like Jim wanted to focus on curriculum 
details and encouraging the sharing of curriculum resources.  This is 
very valuable, but I think pales before a "bigger picture".

My major concern is whether those of us in CS should continue to 
pretend we are doing CS and try to be respected in  departments that 
simply don't understand and don't appreciate what we do (even though 
we may be individually respected and well treated), and hence make it 
impossible for us to tailor programs to our students' needs, or join 
the increasing numbers of people abandoning HCI within CS and taking 
over the library schools and/or setting up their own departments and 
programs.  Only then, for example, could we hire the faculty and 
offer the breadth of course offerings our students need and do not 
get in CS, e.g., quantitative and qualitative research methods, 
graphic design, visual thinking, etc etc etc.  I view this dilemma 
from a CS perspective, but suspect it may also hold true in other 
disciplines such as psychology.

I would gladly participate or even help organize a follow-on workshop 
at Montreal that would focus on strategy and politics rather than 
content or pedagogy.  I guess I'm just getting too old, cynical, and 
tired.

Ron

======

At 10:44 AM -0800 2/25/05, Bill Verplank wrote:
>Tom, Gary, Ron, Stu, Tom, Jean, Marilyn, Gary--
>
>Jim Foley has invited me to participate in a CHI Workshop on graduate
>education in HCI.  I see that I am the only one of our merry band included
>and would like to have a few things to say about our report and its impact.
>
><http://www.chi2005.org/program/prog_workshops.html#w8>
><http://hcc.cc.gatech.edu/chi2005workshop.htm>
>
>First, how are you?  Where are you now?  Have you got a better e-mail
>address - or corrections to my ad-hoc list?
>
>Our discussion at Foley's workshop will be organized around questions
>already submitted by the participants.  If you are interested, I can forward
>some of them for your perspectives.
>
>Here's one:  "How can design be part of a PhD program?"
>
>--Bill
>
>-----------------------
>For the past six years, I have been getting a school started in Italy:
><http://www.interaction-ivrea.it>
>Doing research on "controllers" at CCRMA
><http://ccrma.stanford.edu>, <http://ccrma.stanford.edu/courses/250a>
>and teaching HCI with Terry Winograd.
><http://www.stanford.edu/class/cs247a/>
>and our new professor Scott Klemmer:
><http://hci.stanford.edu/srk/>

From bill@billverplank.com  Mon Feb 28 10:13:07 2005
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Date: Mon, 28 Feb 2005 07:28:46 -0800
Subject: CHI Curriculum
From: Bill Verplank <bill@billverplank.com>
To: <perlman@acm.org>, <hewett@drexel.edu>, <rmb@kmdi.utoronto.ca>,
   <card@parc.com>, <tremaine@acm.org>, <tcarey@watserv1.uwaterloo.ca>,
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This is a re-send with new e-mail for Gary. (thx Tom H!)
Any leads on Carey, Perlman, Gason, Tremain?
Here's the first question for Hewett, Card, Becker, and Strong:

Here are some quick questions:

What was the major impact of our CHI Curriculum report?
What is the next CHI Curriculum initiative?
  PhD programs?
  Sharing Materials?
  Design?
  Other...
--------------------------------------------------------------------------
This is a re-send with new e-mails for Gary, Jean and Tom C. (thx Tom H!)
--------------------------------------------------------------------------
Tom, Gary, Ron, Stu, Tom, Jean, Marilyn, Gary--

Jim Foley has invited me to participate in a CHI Workshop on graduate
education in HCI.  I see that I am the only one of our merry band included
and would like to have a few things to say about our report and its impact.

<http://www.chi2005.org/program/prog_workshops.html#w8>
<http://hcc.cc.gatech.edu/chi2005workshop.htm>

First, how are you?  Where are you now?  Have you got a better e-mail
address - or corrections to my ad-hoc list?

Our discussion at Foley's workshop will be organized around questions
already submitted by the participants.  If you are interested, I can forward
some of them for your perspectives.

Here's one:  "How can design be part of a PhD program?"

--Bill

-----------------------
For the past six years, I have been getting a school started in Italy:
<http://www.interaction-ivrea.it>
Doing research on "controllers" at CCRMA
<http://ccrma.stanford.edu>, <http://ccrma.stanford.edu/courses/250a>
and teaching HCI with Terry Winograd.
<http://www.stanford.edu/class/cs247a/>
and our new professor Scott Klemmer:
<http://hci.stanford.edu/srk/>



From rmb@kmdi.toronto.edu  Mon Feb 28 10:21:19 2005
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Date: Mon, 28 Feb 2005 10:38:08 -0500
To: Bill Verplank <bill@billverplank.com>
From: Ron Baecker <rmb@kmdi.toronto.edu>
Subject: Re: CHI Curriculum
Cc: <perlman@acm.org>, <hewett@drexel.edu>, <rmb@kmdi.utoronto.ca>,
   <card@parc.com>, <tremaine@acm.org>, <tcarey@watserv1.uwaterloo.ca>,
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At 7:28 AM -0800 2/28/05, Bill Verplank wrote:
>This is a re-send with new e-mail for Gary. (thx Tom H!)
>Any leads on Carey, Perlman, Gason, Tremain?
>Here's the first question for Hewett, Card, Becker,

Baecker :-)

>and Strong:
>
>Here are some quick questions:
>
>What was the major impact of our CHI Curriculum report?
>What is the next CHI Curriculum initiative?
>   PhD programs?

Repeating from yesterday:
"My major concern is whether those of us in CS should continue to 
pretend we are doing CS and try to be respected in  departments that 
simply don't understand and don't appreciate what we do (even though 
we may be individually respected and well treated), and hence make it 
impossible for us to tailor programs to our students' needs, or join 
the increasing numbers of people abandoning HCI within CS and taking 
over the library schools and/or setting up their own departments and 
programs.  Only then, for example, could we hire the faculty and 
offer the breadth of course offerings our students need and do not 
get in CS, e.g., quantitative and qualitative research methods, 
graphic design, visual thinking, etc etc etc.  I view this dilemma 
from a CS perspective, but suspect it may also hold true in other 
disciplines such as psychology."

So my answer is  appropriately designed PhD, MSc, and professional 
Master's programs.
Even BSc programs, but this is less urgent.

The problem is we cannot truly implement CHI curricula within CS (or 
psych, or ...).

imho,
Ron


>   Sharing Materials?
>   Design?
>   Other...
>--------------------------------------------------------------------------
>This is a re-send with new e-mails for Gary, Jean and Tom C. (thx Tom H!)
>--------------------------------------------------------------------------
>Tom, Gary, Ron, Stu, Tom, Jean, Marilyn, Gary--
>
>Jim Foley has invited me to participate in a CHI Workshop on graduate
>education in HCI.  I see that I am the only one of our merry band included
>and would like to have a few things to say about our report and its impact.
>
><http://www.chi2005.org/program/prog_workshops.html#w8>
><http://hcc.cc.gatech.edu/chi2005workshop.htm>
>
>First, how are you?  Where are you now?  Have you got a better e-mail
>address - or corrections to my ad-hoc list?
>
>Our discussion at Foley's workshop will be organized around questions
>already submitted by the participants.  If you are interested, I can forward
>some of them for your perspectives.
>
>Here's one:  "How can design be part of a PhD program?"
>
>--Bill
>
>-----------------------
>For the past six years, I have been getting a school started in Italy:
><http://www.interaction-ivrea.it>
>Doing research on "controllers" at CCRMA
><http://ccrma.stanford.edu>, <http://ccrma.stanford.edu/courses/250a>
>and teaching HCI with Terry Winograd.
><http://www.stanford.edu/class/cs247a/>
>and our new professor Scott Klemmer:
><http://hci.stanford.edu/srk/>

From gstrong@mitre.org  Mon Feb 28 10:33:29 2005
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From: "Gary W. Strong" <gstrong@mitre.org>
To: "'Bill Verplank'" <bill@billverplank.com>, <perlman@acm.org>,
   <hewett@drexel.edu>, <rmb@kmdi.utoronto.ca>, <card@parc.com>,
   <tremaine@acm.org>, <tcarey@watserv1.uwaterloo.ca>,
   <jean.gasen@capitalone.com>
Cc: <foley@cc.gatech.edu>
Subject: RE: CHI Curriculum
Date: Mon, 28 Feb 2005 10:50:52 -0500
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Bill and others:

The biggest impact of our report from my point of view?  Easy.  It got me a
job at the National Science Foundation as Program Manager for Interactive
Systems.  I changed the program title to be Human Computer Interaction and
spawned another program in Universal Access.  The Universal Access concept
came directly from the report itself and was further refined in a National
Academy of Sciences study called More than Screen Deep
(http://www.nap.edu/readingroom/books/screen/) at study that I funded
shortly after arriving at NSF, based on the report.  Universal Access thus
became a theme of the Clinton Administration, particularly as it related to
the WWW.  He personally acknowledged the effort in a letter to participants.
Tom Kalil (now assistant to the chancellor for science and technology at UC
Berkeley) was the spearhead of this effort under Clinton, when he was Senior
Director of the National Economic Council.  Tom and I worked closely
together.

Where is CHI now because of this report that it couldn't have easily been
without it?  Hard to say.  The current administration is not only less
interested in universal access, they appear uninterested in science.
Hopefully, there is life outside of the beltway and it is also somewhat
independent.  Others will have to provide that point of view.

Since "graduating" from our group, I stayed at NSF for almost 10 years,
doing two separate "details", one to DARPA and one to DHS, both as program
managers in programs related to CHI.  Most recent accomplishment was getting
approval within DHS S&T for a $12M center of excellence on social and
behavioral research in terrorism and counterterrorism.  Proposals were
received and funding happened after I left government in July last year,
although I helped review them.  The winner was UMD
(http://www.apa.org/ppo/issues/dhsctrumd.html).  

Now I work for MITRE, a not-for-profit contractor to government.  I work
mostly with the intelligence community and the research programs that they
fund.  A lot more pay and lot less frustration.

Gary W. Strong
MITRE Corp.
M/S T210
7515 Colshire Drive
McLean, VA 22102-7508
703-883-1451
gstrong@mitre.org

-----Original Message-----
From: Bill Verplank [mailto:bill@billverplank.com] 
Sent: Monday, February 28, 2005 10:29 AM
To: perlman@acm.org; hewett@drexel.edu; rmb@kmdi.utoronto.ca; card@parc.com;
tremaine@acm.org; tcarey@watserv1.uwaterloo.ca; jean.gasen@capitalone.com;
Gary W. Strong
Cc: foley@cc.gatech.edu
Subject: CHI Curriculum

This is a re-send with new e-mail for Gary. (thx Tom H!)
Any leads on Carey, Perlman, Gason, Tremain?
Here's the first question for Hewett, Card, Becker, and Strong:

Here are some quick questions:

What was the major impact of our CHI Curriculum report?
What is the next CHI Curriculum initiative?
  PhD programs?
  Sharing Materials?
  Design?
  Other...
--------------------------------------------------------------------------
This is a re-send with new e-mails for Gary, Jean and Tom C. (thx Tom H!)
--------------------------------------------------------------------------
Tom, Gary, Ron, Stu, Tom, Jean, Marilyn, Gary--

Jim Foley has invited me to participate in a CHI Workshop on graduate
education in HCI.  I see that I am the only one of our merry band included
and would like to have a few things to say about our report and its impact.

<http://www.chi2005.org/program/prog_workshops.html#w8>
<http://hcc.cc.gatech.edu/chi2005workshop.htm>

First, how are you?  Where are you now?  Have you got a better e-mail
address - or corrections to my ad-hoc list?

Our discussion at Foley's workshop will be organized around questions
already submitted by the participants.  If you are interested, I can forward
some of them for your perspectives.

Here's one:  "How can design be part of a PhD program?"

--Bill

-----------------------
For the past six years, I have been getting a school started in Italy:
<http://www.interaction-ivrea.it>
Doing research on "controllers" at CCRMA
<http://ccrma.stanford.edu>, <http://ccrma.stanford.edu/courses/250a>
and teaching HCI with Terry Winograd.
<http://www.stanford.edu/class/cs247a/>
and our new professor Scott Klemmer:
<http://hci.stanford.edu/srk/>






From hewett@drexel.edu  Mon Feb 28 11:35:50 2005
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From: Tom Hewett <hewett@drexel.edu>
Subject: Re: CHI Curriculum
In-reply-to: <BE4878AE.CC84%bill@billverplank.com>
To: Bill Verplank <bill@billverplank.com>
Cc: perlman@acm.org, hewett@drexel.edu, rmb@kmdi.utoronto.ca, card@parc.com,
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Bill,

Major impact?  Not sure, however, I do know there were a number of 
programs which used the report as a starting place for desgining a 
program suitable to local circumstances, in fact I know of at least 
one University that created a new undergraduate department that 
relied heavily on the Report.

You might just poll the workshop attendees on this as at least two 
programs I'm aware of having used the report as a starting place are 
represented at the workshop.

If you look at the number of hits for the various chapters of the 
report since Gary Perlman put it up on the web, a lot of people have 
taken the trouble to visit.  Also, I suspect but can't confirm that 
the existence of the report helped to legitimize some people's 
attempts to create HCI courses.  Also, several textbooks in the field 
cite the report....

(I also know now that the rationale behind my choice of color for the 
cover of the physical copy of the report was sound.:-)

Next intitiative--I think I'd go with Ron's comments from yesterday 
on this.  Interdisciplinary institutes, centers, programs, etc. seem 
to be emerging on a regular basis.  It also seems to me that this is 
in response to the rigidity of strong programs in CS, Psych, etc 
being unable to provide a comfortable home for HCI because it doesn't 
fit the mold they want to force it into.

--tom





At 7:28 AM -0800 2/28/05, Bill Verplank wrote:
>This is a re-send with new e-mail for Gary. (thx Tom H!)
>Any leads on Carey, Perlman, Gason, Tremain?
>Here's the first question for Hewett, Card, Becker, and Strong:
>
>Here are some quick questions:
>
>What was the major impact of our CHI Curriculum report?
>What is the next CHI Curriculum initiative?
>   PhD programs?
>   Sharing Materials?
>   Design?
>   Other...
>--------------------------------------------------------------------------
>This is a re-send with new e-mails for Gary, Jean and Tom C. (thx Tom H!)
>--------------------------------------------------------------------------
>Tom, Gary, Ron, Stu, Tom, Jean, Marilyn, Gary--
>
>Jim Foley has invited me to participate in a CHI Workshop on graduate
>education in HCI.  I see that I am the only one of our merry band included
>and would like to have a few things to say about our report and its impact.
>
><http://www.chi2005.org/program/prog_workshops.html#w8>
><http://hcc.cc.gatech.edu/chi2005workshop.htm>
>
>First, how are you?  Where are you now?  Have you got a better e-mail
>address - or corrections to my ad-hoc list?
>
>Our discussion at Foley's workshop will be organized around questions
>already submitted by the participants.  If you are interested, I can forward
>some of them for your perspectives.
>
>Here's one:  "How can design be part of a PhD program?"
>
>--Bill
>
>-----------------------
>For the past six years, I have been getting a school started in Italy:
><http://www.interaction-ivrea.it>
>Doing research on "controllers" at CCRMA
><http://ccrma.stanford.edu>, <http://ccrma.stanford.edu/courses/250a>
>and teaching HCI with Terry Winograd.
><http://www.stanford.edu/class/cs247a/>
>and our new professor Scott Klemmer:
><http://hci.stanford.edu/srk/>

-- 








Tom Hewett                                        *                   *
Professor of Psychology and                       *                   *
Professor of Computer Science                     *                   *
Department of Psychology                          *  "Things change." *
Drexel University                                 *                   *
32nd & Chestnut Streets                           *                   *
Philadelphia, PA 19104  USA                       *                   *
Phone: +1 215-895-2461   FAX: +1 215-895-4940     *   --Movie title   *
email: hewett@drexel.edu                          *                   *
http://www.psychology.drexel.edu/Hewett.htm       *                   *

From hewett@drexel.edu  Mon Feb 28 11:49:35 2005
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Date: Mon, 28 Feb 2005 12:06:53 -0500
From: Tom Hewett <hewett@drexel.edu>
Subject: RE: CHI Curriculum
In-reply-to: <200502281550.j1SFoxJ29019@smtp-bedford.mitre.org>
To: "Gary W. Strong" <gstrong@mitre.org>
Cc: "'Bill Verplank'" <bill@billverplank.com>, perlman@acm.org,
   hewett@drexel.edu, rmb@kmdi.utoronto.ca, card@parc.com, tremaine@acm.org,
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Bill and others:

Let me echo something Gary has highlighted here.  I don't know that 
there is a single major impact of the Report in general to point to. 
Rather I think that the report has created a lot of ripples and 
effects that wouldn't have happened the way they did without it. 
Gary's tale below is one example.

My earlier mail alluded to indicators of effects on program creation 
and design.

Indirectly the report has contributed to the fact that two people who 
have worked on HCI issues have receieved the Benjamin Franklin Medal 
in Computer and Cognitive Science from the Franklin Institute in 
Philadelphia.  (And there are reasons to believe that there will be 
future medalists whose work has centered on HCI.)

In a chat I had with Stu Card a few months ago he seemed to feel that 
having established a firm educational base and legitimacy for the 
field has helped it to remain viable.

Consequently my feeling is that there are a lot of smaller effects of 
having produced the report, but no single "Whump" effect.

Rgds,

--tom






At 10:50 AM -0500 2/28/05, Gary W. Strong wrote:
>Bill and others:
>
>The biggest impact of our report from my point of view?  Easy.  It got me a
>job at the National Science Foundation as Program Manager for Interactive
>Systems.  I changed the program title to be Human Computer Interaction and
>spawned another program in Universal Access.  The Universal Access concept
>came directly from the report itself and was further refined in a National
>Academy of Sciences study called More than Screen Deep
>(http://www.nap.edu/readingroom/books/screen/) at study that I funded
>shortly after arriving at NSF, based on the report.  Universal Access thus
>became a theme of the Clinton Administration, particularly as it related to
>the WWW.  He personally acknowledged the effort in a letter to participants.
>Tom Kalil (now assistant to the chancellor for science and technology at UC
>Berkeley) was the spearhead of this effort under Clinton, when he was Senior
>Director of the National Economic Council.  Tom and I worked closely
>together.
>
>Where is CHI now because of this report that it couldn't have easily been
>without it?  Hard to say.  The current administration is not only less
>interested in universal access, they appear uninterested in science.
>Hopefully, there is life outside of the beltway and it is also somewhat
>independent.  Others will have to provide that point of view.
>
>Since "graduating" from our group, I stayed at NSF for almost 10 years,
>doing two separate "details", one to DARPA and one to DHS, both as program
>managers in programs related to CHI.  Most recent accomplishment was getting
>approval within DHS S&T for a $12M center of excellence on social and
>behavioral research in terrorism and counterterrorism.  Proposals were
>received and funding happened after I left government in July last year,
>although I helped review them.  The winner was UMD
>(http://www.apa.org/ppo/issues/dhsctrumd.html). 
>
>Now I work for MITRE, a not-for-profit contractor to government.  I work
>mostly with the intelligence community and the research programs that they
>fund.  A lot more pay and lot less frustration.
>
>Gary W. Strong
>MITRE Corp.
>M/S T210
>7515 Colshire Drive
>McLean, VA 22102-7508
>703-883-1451
>gstrong@mitre.org
>
>-----Original Message-----
>From: Bill Verplank [mailto:bill@billverplank.com]
>Sent: Monday, February 28, 2005 10:29 AM
>To: perlman@acm.org; hewett@drexel.edu; rmb@kmdi.utoronto.ca; card@parc.com;
>tremaine@acm.org; tcarey@watserv1.uwaterloo.ca; jean.gasen@capitalone.com;
>Gary W. Strong
>Cc: foley@cc.gatech.edu
>Subject: CHI Curriculum
>
>This is a re-send with new e-mail for Gary. (thx Tom H!)
>Any leads on Carey, Perlman, Gason, Tremain?
>Here's the first question for Hewett, Card, Becker, and Strong:
>
>Here are some quick questions:
>
>What was the major impact of our CHI Curriculum report?
>What is the next CHI Curriculum initiative?
>   PhD programs?
>   Sharing Materials?
>   Design?
>   Other...
>--------------------------------------------------------------------------
>This is a re-send with new e-mails for Gary, Jean and Tom C. (thx Tom H!)
>--------------------------------------------------------------------------
>Tom, Gary, Ron, Stu, Tom, Jean, Marilyn, Gary--
>
>Jim Foley has invited me to participate in a CHI Workshop on graduate
>education in HCI.  I see that I am the only one of our merry band included
>and would like to have a few things to say about our report and its impact.
>
><http://www.chi2005.org/program/prog_workshops.html#w8>
><http://hcc.cc.gatech.edu/chi2005workshop.htm>
>
>First, how are you?  Where are you now?  Have you got a better e-mail
>address - or corrections to my ad-hoc list?
>
>Our discussion at Foley's workshop will be organized around questions
>already submitted by the participants.  If you are interested, I can forward
>some of them for your perspectives.
>
>Here's one:  "How can design be part of a PhD program?"
>
>--Bill
>
>-----------------------
>For the past six years, I have been getting a school started in Italy:
><http://www.interaction-ivrea.it>
>Doing research on "controllers" at CCRMA
><http://ccrma.stanford.edu>, <http://ccrma.stanford.edu/courses/250a>
>and teaching HCI with Terry Winograd.
><http://www.stanford.edu/class/cs247a/>
>and our new professor Scott Klemmer:
><http://hci.stanford.edu/srk/>

-- 








Tom Hewett                                        *                   *
Professor of Psychology and                       *                   *
Professor of Computer Science                     *                   *
Department of Psychology                          *  "Things change." *
Drexel University                                 *                   *
32nd & Chestnut Streets                           *                   *
Philadelphia, PA 19104  USA                       *                   *
Phone: +1 215-895-2461   FAX: +1 215-895-4940     *   --Movie title   *
email: hewett@drexel.edu                          *                   *
http://www.psychology.drexel.edu/Hewett.htm       *                   *

From tcarey@uwaterloo.ca  Tue Mar  1 11:19:14 2005
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At 10:28 AM 28/02/2005, Bill Verplank wrote:
>...
>
>Jim Foley has invited me to participate in a CHI Workshop on graduate
>education in HCI.  I see that I am the only one of our merry band included
>and would like to have a few things to say about our report and its impact.
>
><http://www.chi2005.org/program/prog_workshops.html#w8>
><http://hcc.cc.gatech.edu/chi2005workshop.htm>
>
>First, how are you?  Where are you now?  Have you got a better e-mail
>address - or corrections to my ad-hoc list?

Hello all, nice to hear what everyone is up to.
Like Jean, I am pretty much out of the CHI loop now - although there is a 
traceable lineage from those days of curriculum innovation to my present 
role as executive champion for learning and teaching. A couple of CHI links 
remain, beside the personal ones to a variety of colleagues: I am 
co-supervising a Ph.D. student in an interdisciplinary program at Plymouth 
in the U.K., who is looking at HCI design practice, and I still serve on 
the editorial board of Interacting with Computers.

Some quick thoughts on the specifics of Bill's request:
  - you would want to distinguish between research-oriented graduate 
degrees and graduate degrees oriented to practice leadership or other goals.
  - an interdisciplinary HCI program could serve as a model to implement 
the factors which contribute to high quality in graduate programs. For 
example, the factors identified in the research study Emblems of Quality 
all relate to the themes of supportive collaboration which the CHI 
community has modelled for so long. [longer reference appended below - 
assessment is also part of my portfolio...]

cheers

Tom


Haworth and Conrad build their assessment model on a theory they initially 
described in a book entitled Emblems of Quality in Higher Education: 
Developing and Sustaining High-Quality Programs (Boston: Allyn and Bacon, 
1997). High-quality programs are those programs in which students, faculty, 
and administrators engage in mutually supportive teaching and learning: 
students invest in teaching as well as learning, and faculty and 
administrators invest in learning as well as teaching. Their model consists 
of five clusters of program attributes and components: diverse and engaged 
participants (faculty, students, leaders); participatory cultures (shared 
program direction, community of learners, risk-taking environment); 
interactive teaching and learning (integrative learning, critical dialogue, 
mentoring, out-of-class activities, cooperative peer learning); connected 
program requirements (tangible product, planned breadth and depth, 
professional residency); and adequate resources (faculty, students, and 
infrastructure).


Tom Carey, Ph.D.
Associate Vice-President,
   Learning Resources & Innovation
University of Waterloo - NH3005A
200 University Ave West
Waterloo ON Canada  N2L 3G1

519 888 4567 x6054
fax: 519 747 4168
url: www.learning.uwaterloo.ca 
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<html>
<body>
At 10:28 AM 28/02/2005, Bill Verplank wrote:<br>
<blockquote type=3Dcite class=3Dcite cite=3D"">...<br><br>
Jim Foley has invited me to participate in a CHI Workshop on
graduate<br>
education in HCI.&nbsp; I see that I am the only one of our merry band
included<br>
and would like to have a few things to say about our report and its
impact.<br><br>
&lt;<a href=3D"http://www.chi2005.org/program/prog_workshops.html#w8"=
 eudora=3D"autourl">http://www.chi2005.org/program/prog_workshops.html#w8</a=
>&gt;<br>
&lt;<a href=3D"http://hcc.cc.gatech.edu/chi2005workshop.htm"=
 eudora=3D"autourl">http://hcc.cc.gatech.edu/chi2005workshop.htm</a>&gt;<br>=
<br>
First, how are you?&nbsp; Where are you now?&nbsp; Have you got a better
e-mail<br>
address - or corrections to my ad-hoc list?<br>
</blockquote><br>
Hello all, nice to hear what everyone is up to.<br>
Like Jean, I am pretty much out of the CHI loop now - although there is a
traceable lineage from those days of curriculum innovation to my present
role as executive champion for learning and teaching. A couple of CHI
links remain, beside the personal ones to a variety of colleagues: I am
co-supervising a Ph.D. student in an interdisciplinary program at
Plymouth in the U.K., who is looking at HCI design practice, and I still
serve on the editorial board of <i>Interacting with
Computers</i>.<br><br>
Some quick thoughts on the specifics of Bill's request:<br>
&nbsp;- you would want to distinguish between research-oriented graduate
degrees and graduate degrees oriented to practice leadership or other
goals.<br>
&nbsp;- an interdisciplinary HCI program could serve as a model to
implement the factors which contribute to high quality in graduate
programs. For example, the factors identified in the research study
Emblems of Quality all relate to the themes of supportive collaboration
which the CHI community has modelled for so long. [longer reference
appended below - assessment is also part of my portfolio...]<br><br>
cheers<br><br>
Tom<br><br>
<br>
<font size=3D2>Haworth and Conrad build their assessment model on a theory
they initially described in a book entitled <i>Emblems of Quality in
Higher</i></font> <font size=3D2><i>Education: Developing and Sustaining
High-Quality Programs</i> (Boston: Allyn and Bacon, 1997). High-quality
programs are those programs in which students, faculty, and
administrators engage in mutually supportive teaching and learning:
students invest in teaching as well as learning, and faculty and
administrators invest in learning as well as teaching. Their model
consists of five clusters of program attributes and components: diverse
and engaged participants (faculty, students, leaders); participatory
cultures (shared program direction, community of learners, risk-taking
environment); interactive teaching and learning (integrative learning,
critical dialogue, mentoring, out-of-class activities, cooperative peer
learning); connected program requirements (tangible product, planned
breadth and depth, professional residency); and adequate resources
(faculty, students, and infrastructure).<br>
</font></body>
<br>
<br>
<div>Tom Carey, Ph.D.</div>
<div>Associate Vice-President,</div>
<div>&nbsp; Learning Resources &amp; Innovation</div>
<div>University of Waterloo - NH3005A</div>
<div>200 University Ave West</div>
<div>Waterloo ON Canada&nbsp; N2L 3G1</div>
<br>
<div>519 888 4567 x6054</div>
<div>fax: 519 747 4168</div>
url:
<a href=3D"http://www.learning.uwaterloo.ca/"=
 EUDORA=3DAUTOURL>www.learning.uwaterloo.ca</a>
</html>

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From card@parc.com  Thu Mar  3 20:30:38 2005
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Subject: RE: CHI Curriculum
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Bill,
I think that the report had a substantial effect.  It's breakdown of the
topics of HCI lead to a number of textbooks (e.g., Jenny Preece's book)
that based their content off the report and therefore provided the first
generation of texts from which to teach the field.  I think the report
helped to crystallize the set of topics into curricula.  Of course, the
particular curricula at a particular place were still somewhat
different, especially if they were situated in different places (cs dept
vs. information science school).  But the report still laid out and
followed a method, designed some model courses, and basically gave a
place to start from and modify.  It helped in organizing the field
across schools so that there was enough that was the same for it to be
called a field.  Marilyn deserves enormous credit for vision and
understanding the importance of doing this at the time and actually
making it happen, and Tom Hewett for chairing it through.

I am not in day-to-day academic engagement in an academic department, so
my professorial colleagues will have more raw instincts about these
things.  I have however chaired or been a member in recent years of
three academic evaluations on this topic at the dean or provost level,
so I have some glimpse into the issues.  But let me state what I think
are some obvious things to be done.

Start with content.  First, I think there should be a new inventory of
the results of the field and a sorting of things to the core and to the
less core.  In the report, we didn't say topics were directly in or out
of HCI; we said something about which ones were more central, and which
shaded into other fields.  An examination and sorting of the field's
teachable results is necessary for you to know what you've got.  I am
interested in whether we actually have more than one field here.  I am
interested in whether we have just multidisciplinary programs (e.g.,
designers, computer scientists, and psychologists are in the program,
but they just learn about each other's discipline and how to work
together without sharing a core of skills) or a real new discipline (is
it a mixture or a compound?).

Envision the end result.  There needs to be a notion of what jobs are we
training people for?  Where do HCI people go?  Research institutes?
Academic jobs? usability companies?  Design firms?  I don't think you
simply give the market what it wants today, but how HCI is actually used
is a component of what the field actually is and how employable the
products of training programs will be.  There needs to be some data on
this.  Probably, some departments have taken their own surveys that
could be shared.  What is the need?  What are the skills that will allow
students to continue to function as today's market changes?

Assess institutional environments.  We always had uppermost in our minds
the issue of what attributes would HCI have to have to have long-term
academic viability.  Academic institutionalization is critical to the
structure, effectiveness, and viability of the whole field.  My
contention is that human factors never paid sufficient attention to the
foundations of its field.  It was not sufficiently institutionalized and
therefore many methods did not have sufficient research justification
nor were they adequately passed on through education.  HCI needed a set
of journals, a codification of topics, academic institutionalization,
and methods by which faculty could get tenure.  There are complex
calculations about doing this through a computer science department, a
design department, a free-standing institute, a multidisciplinary
program, a school of information science.  For one thing, a second
academic discipline may be forming, more oriented around applications.
This doesn't necessarily appeal to traditional computer scientists (you
have to actually be serious about users and tasks), but it does have the
virtue that that's where a lot of the money is. Maybe HCI should migrate
towards there, but it would be a shame in my view if it did  so because
it was too soft and fuzzy and lacked rigor.

Where is the core?  What is the part of HCI that everyone who has
studied it should know?  I think there should be both an analysis and a
system building part of the core.  I also think that a major challenge
is that part of HCI has just degenerated into human factors type of
evaluation, i.e., usability analysis.  This is just what we were trying
to avoid.  This is a major issue to debate in the setting of HCI
curricula.

There's more, but that is enough for now.
-Stu

-----Original Message-----
From: Bill Verplank [mailto:bill@billverplank.com] 
Sent: Monday, February 28, 2005 7:29 AM
To: perlman@acm.org; hewett@drexel.edu; rmb@kmdi.utoronto.ca; Card,
Stuart K <card@parc.com>; tremaine@acm.org;
tcarey@watserv1.uwaterloo.ca; jean.gasen@capitalone.com; Gary W. Strong
Cc: foley@cc.gatech.edu
Subject: CHI Curriculum

This is a re-send with new e-mail for Gary. (thx Tom H!)
Any leads on Carey, Perlman, Gason, Tremain?
Here's the first question for Hewett, Card, Becker, and Strong:

Here are some quick questions:

What was the major impact of our CHI Curriculum report?
What is the next CHI Curriculum initiative?
  PhD programs?
  Sharing Materials?
  Design?
  Other...
------------------------------------------------------------------------
--
This is a re-send with new e-mails for Gary, Jean and Tom C. (thx Tom
H!)
------------------------------------------------------------------------
--
Tom, Gary, Ron, Stu, Tom, Jean, Marilyn, Gary--

Jim Foley has invited me to participate in a CHI Workshop on graduate
education in HCI.  I see that I am the only one of our merry band
included
and would like to have a few things to say about our report and its
impact.

<http://www.chi2005.org/program/prog_workshops.html#w8>
<http://hcc.cc.gatech.edu/chi2005workshop.htm>

First, how are you?  Where are you now?  Have you got a better e-mail
address - or corrections to my ad-hoc list?

Our discussion at Foley's workshop will be organized around questions
already submitted by the participants.  If you are interested, I can
forward
some of them for your perspectives.

Here's one:  "How can design be part of a PhD program?"

--Bill

-----------------------
For the past six years, I have been getting a school started in Italy:
<http://www.interaction-ivrea.it>
Doing research on "controllers" at CCRMA
<http://ccrma.stanford.edu>, <http://ccrma.stanford.edu/courses/250a>
and teaching HCI with Terry Winograd.
<http://www.stanford.edu/class/cs247a/>
and our new professor Scott Klemmer:
<http://hci.stanford.edu/srk/>




From hewett@drexel.edu  Thu Mar  3 21:04:22 2005
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Bill,

Here, to suppliment Stu's point about envisioning the end result, is 
a report of a workshop held several years ago which was published in 
Interacting with Computers.  Section 3 proposes a taxonomy which 
seemed to work then for the types of employment roles filled by HCI 
people.

Rgds,

--tom

PS--I also share the view Stu expresses, that part of HCI has 
*degenerated* into usability analysis.  I think that it is 
recognition of this that has led to the proliferation in recent years 
of people positioning themselves as "user experience architects" and 
similar attempts to differentiate and distance themselves from 
"usability."




At 5:48 PM -0800 3/3/05, card@parc.com wrote:
>Bill,
>I think that the report had a substantial effect.  It's breakdown of the
>topics of HCI lead to a number of textbooks (e.g., Jenny Preece's book)
>that based their content off the report and therefore provided the first
>generation of texts from which to teach the field.  I think the report
>helped to crystallize the set of topics into curricula.  Of course, the
>particular curricula at a particular place were still somewhat
>different, especially if they were situated in different places (cs dept
>vs. information science school).  But the report still laid out and
>followed a method, designed some model courses, and basically gave a
>place to start from and modify.  It helped in organizing the field
>across schools so that there was enough that was the same for it to be
>called a field.  Marilyn deserves enormous credit for vision and
>understanding the importance of doing this at the time and actually
>making it happen, and Tom Hewett for chairing it through.
>
>I am not in day-to-day academic engagement in an academic department, so
>my professorial colleagues will have more raw instincts about these
>things.  I have however chaired or been a member in recent years of
>three academic evaluations on this topic at the dean or provost level,
>so I have some glimpse into the issues.  But let me state what I think
>are some obvious things to be done.
>
>Start with content.  First, I think there should be a new inventory of
>the results of the field and a sorting of things to the core and to the
>less core.  In the report, we didn't say topics were directly in or out
>of HCI; we said something about which ones were more central, and which
>shaded into other fields.  An examination and sorting of the field's
>teachable results is necessary for you to know what you've got.  I am
>interested in whether we actually have more than one field here.  I am
>interested in whether we have just multidisciplinary programs (e.g.,
>designers, computer scientists, and psychologists are in the program,
>but they just learn about each other's discipline and how to work
>together without sharing a core of skills) or a real new discipline (is
>it a mixture or a compound?).
>
>Envision the end result.  There needs to be a notion of what jobs are we
>training people for?  Where do HCI people go?  Research institutes?
>Academic jobs? usability companies?  Design firms?  I don't think you
>simply give the market what it wants today, but how HCI is actually used
>is a component of what the field actually is and how employable the
>products of training programs will be.  There needs to be some data on
>this.  Probably, some departments have taken their own surveys that
>could be shared.  What is the need?  What are the skills that will allow
>students to continue to function as today's market changes?
>
>Assess institutional environments.  We always had uppermost in our minds
>the issue of what attributes would HCI have to have to have long-term
>academic viability.  Academic institutionalization is critical to the
>structure, effectiveness, and viability of the whole field.  My
>contention is that human factors never paid sufficient attention to the
>foundations of its field.  It was not sufficiently institutionalized and
>therefore many methods did not have sufficient research justification
>nor were they adequately passed on through education.  HCI needed a set
>of journals, a codification of topics, academic institutionalization,
>and methods by which faculty could get tenure.  There are complex
>calculations about doing this through a computer science department, a
>design department, a free-standing institute, a multidisciplinary
>program, a school of information science.  For one thing, a second
>academic discipline may be forming, more oriented around applications.
>This doesn't necessarily appeal to traditional computer scientists (you
>have to actually be serious about users and tasks), but it does have the
>virtue that that's where a lot of the money is. Maybe HCI should migrate
>towards there, but it would be a shame in my view if it did  so because
>it was too soft and fuzzy and lacked rigor.
>
>Where is the core?  What is the part of HCI that everyone who has
>studied it should know?  I think there should be both an analysis and a
>system building part of the core.  I also think that a major challenge
>is that part of HCI has just degenerated into human factors type of
>evaluation, i.e., usability analysis.  This is just what we were trying
>to avoid.  This is a major issue to debate in the setting of HCI
>curricula.
>
>There's more, but that is enough for now.
>-Stu
>
>-----Original Message-----
>From: Bill Verplank [mailto:bill@billverplank.com]
>Sent: Monday, February 28, 2005 7:29 AM
>To: perlman@acm.org; hewett@drexel.edu; rmb@kmdi.utoronto.ca; Card,
>Stuart K <card@parc.com>; tremaine@acm.org;
>tcarey@watserv1.uwaterloo.ca; jean.gasen@capitalone.com; Gary W. Strong
>Cc: foley@cc.gatech.edu
>Subject: CHI Curriculum
>
>This is a re-send with new e-mail for Gary. (thx Tom H!)
>Any leads on Carey, Perlman, Gason, Tremain?
>Here's the first question for Hewett, Card, Becker, and Strong:
>
>Here are some quick questions:
>
>What was the major impact of our CHI Curriculum report?
>What is the next CHI Curriculum initiative?
>   PhD programs?
>   Sharing Materials?
>   Design?
>   Other...
>------------------------------------------------------------------------
>--
>This is a re-send with new e-mails for Gary, Jean and Tom C. (thx Tom
>H!)
>------------------------------------------------------------------------
>--
>Tom, Gary, Ron, Stu, Tom, Jean, Marilyn, Gary--
>
>Jim Foley has invited me to participate in a CHI Workshop on graduate
>education in HCI.  I see that I am the only one of our merry band
>included
>and would like to have a few things to say about our report and its
>impact.
>
><http://www.chi2005.org/program/prog_workshops.html#w8>
><http://hcc.cc.gatech.edu/chi2005workshop.htm>
>
>First, how are you?  Where are you now?  Have you got a better e-mail
>address - or corrections to my ad-hoc list?
>
>Our discussion at Foley's workshop will be organized around questions
>already submitted by the participants.  If you are interested, I can
>forward
>some of them for your perspectives.
>
>Here's one:  "How can design be part of a PhD program?"
>
>--Bill
>
>-----------------------
>For the past six years, I have been getting a school started in Italy:
><http://www.interaction-ivrea.it>
>Doing research on "controllers" at CCRMA
><http://ccrma.stanford.edu>, <http://ccrma.stanford.edu/courses/250a>
>and teaching HCI with Terry Winograd.
><http://www.stanford.edu/class/cs247a/>
>and our new professor Scott Klemmer:
><http://hci.stanford.edu/srk/>

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-- 








Tom Hewett                                        *                   *
Professor of Psychology and                       *                   *
Professor of Computer Science                     *                   *
Department of Psychology                          *  "Things change." *
Drexel University                                 *                   *
32nd & Chestnut Streets                           *                   *
Philadelphia, PA 19104  USA                       *                   *
Phone: +1 215-895-2461   FAX: +1 215-895-4940     *   --Movie title   *
email: hewett@drexel.edu                          *                   *
http://www.psychology.drexel.edu/Hewett.htm       *                   *

--Boundary_(ID_JytweRf5vTc4KB4uFlccYA)--

From jwgorode@yahoo.com  Fri Aug 12 09:29:12 2005
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Date: Fri, 12 Aug 2005 06:29:11 -0700 (PDT)
From: Joanne Gorode <jwgorode@yahoo.com>
Subject: Joanne Gorode's new e-mail address
To: Richard & Nina Tucker <tuckersnj@aol.com>,
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Hi All,
 
Just wanted to let you know that I have a new e-mail address:  it is jwgorode@gmail.com.  As many of you may know, I am looking for a new job.  The headhunters have the old e-mail address, so I will continue to check it until I am in a new position (and probably long after, too).  However, the g-mail account is up and running.  Please change your address books to reflect my new address.
 
Thanks so much.  Hope you are all doing well.
 
Joanne

__________________________________________________
Do You Yahoo!?
Tired of spam?  Yahoo! Mail has the best spam protection around 
http://mail.yahoo.com 
--0-1585954-1123853351=:37735
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<DIV>Hi All,</DIV>
<DIV>&nbsp;</DIV>
<DIV>Just wanted to let you know that I have a new e-mail address:&nbsp; it is <A href="mailto:jwgorode@gmail.com">jwgorode@gmail.com</A>.&nbsp; As many of you may know, I am looking for a new job.&nbsp; The headhunters have the old e-mail address, so I will continue to check it until I am in a new position (and probably long after, too).&nbsp; However, the g-mail account is up and running.&nbsp; Please change your address books to reflect my new address.</DIV>
<DIV>&nbsp;</DIV>
<DIV>Thanks so much.&nbsp; Hope you are all doing well.</DIV>
<DIV>&nbsp;</DIV>
<DIV>Joanne</DIV><p>__________________________________________________<br>Do You Yahoo!?<br>Tired of spam?  Yahoo! Mail has the best spam protection around <br>http://mail.yahoo.com 
--0-1585954-1123853351=:37735--

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Subject: RE: mobile hci conference
Date: Fri, 11 Nov 2005 12:02:26 -0800
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From: "Raghavan, Srinivas" <sraghava@qualcomm.com>
To: "Gary PERLMAN" <perlman@turing.acm.org>
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Hi Gary,
Thank you for forwarding this to me. I would like to join the planning
group. 

It has been a long time but I met someone from Columbus recently who
told me you had moved to Montreal. I hope you are all doing well. Hope
your children are doing well, they must be grown up now.

We are doing well here by God's grace. I lead an HF team of five for one
of the divisions here at Qualcomm. We work on mobile and web based b-b
applications supporting wireless business solutions for the trucking and
construction industries (not sure if you have heard of OmniTRACS). I
have been active with HFES in the mobile driver distraction area. We
have been doing some innovative work in this area but haven't yet
published. 

Sorry I have not been in touch for a long time. I hope to do better in
the future. 

Srinivas

-----Original Message-----
From: Gary PERLMAN [mailto:perlman@turing.acm.org] 
Sent: Friday, November 11, 2005 6:10 AM
To: Raghavan, Srinivas
Subject: mobile hci conference

Hi Srini,

It's been a long time. I don't know the last time we communicated.
Did you know we live in my home town Montreal now?

I saw this conference and thought of you:
	http://www.soberit.hut.fi/mobileHCI2006/
and maybe you would want to join their planning group:
	http://www.cis.strath.ac.uk/~mdd/mobilehci/pg/

How are you?

Gary


From ebizmailer@listserv.usairways.com  Fri Nov 11 20:34:24 2005
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======================================================================
US Airways Dividend Miles E-Statement
Please do not reply to this e-mail. Mail sent to this address
cannot be answered. Please contact us with your comments,
questions or concerns at
http://listsrv01.usairways.com/takeme.asp?b=3&875205/60893326/875294/T/http%3A%2F%2Fwww.usairways.com%2Fcustomers%2F
======================================================================

Dear GARY PERLMAN:
Dividend Miles #: 3824884
Member Since JANUARY 6, 1986

Below is your November 2005 Dividend Miles E-Statement with exciting news and offers from the new US Airways and our distinguished partners.
	
*******************************************************
Merger Update 
*******************************************************

THE NEW MOVE UP PROGRAM

The new US Airways understands that travelers need as much flexibility as they can get. That's why we allow you to "Move Up" to any earlier flight on the same day of your originally scheduled departure time at the airport. Our new Move Up Program makes it easier and more affordable to make confirmed same-day travel changes, allowing you to bypass the standby list for a nominal fee. If there is an open seat available on a flight that departs earlier on the same day as your originally scheduled departure, you may change to that flight, and we will automatically confirm your reservation for $25 for flights within the 48 contiguous United States and $50 for flights to Latin America, the Caribbean, Canada and Alaska. Please note that day-of-departure changes may only be made at the airport and not through our Reservations centers.  
 
For detailed information visit: 

http://listsrv01.usairways.com/takeme.asp?b=3&875205/60893326/875295/T/http%3A%2F%2Fwww.usairwaysinfo.com%2Fusair%2Fcontent%2Fairport-experience%2Fpolicies.aspx


*******************************************************
DIVIDEND MILES NOVEMBER E-STATEMENT
*******************************************************

Membership Level:                 Dividend Miles Member

Account Number:                   3824884
Summary of Activity:              October 8 - November 4, 2005
Beginning Balance:                10028
Miles Deposited This Period:      0
Miles Debited This Period:        0
Miles Redeposited This Period:    0
Ending Balance:                   10028

2005 Preferred Miles:             0
2005 Preferred Segments:          0

Beginning E-Upgrade Balance:      0
E-Upgrades Deposited This Period: 0
E-Upgrades Debited This Period:   0
Ending E-Upgrade Balance:         0             
  

For account activity details, log in to your account, go to View Statements and select the statement you want to view.

To log in to your account, visit:

http://listsrv01.usairways.com/takeme.asp?b=3&875205/60893326/875301/T/http%3A%2F%2Fwww.usairways.com%2Fdividendmiles%2Findex.htm


*******************************************************
Dividend Miles News & Offers
*******************************************************

ACHIEVE NEW HEIGHTS 

Great news! Continuing through December 31, 2005, Dividend Miles members will automatically earn Preferred status faster when flying US Airways in First Class, Envoy Class or select Economy Class fares (Y, B, N, U fare classes). You'll be amazed how quickly the miles add up. No registration necessary. 

For details, visit:

http://listsrv01.usairways.com/takeme.asp?b=3&875205/60893326/875305/T/http%3A%2F%2Fwww.usairways.com%2Fdividendmiles%2Fpreferredlevels%2Fpreferred_qualification_promo_2005.htm

US AIRWAYS VACATIONS NOVEMBER SPECIALS!

- 5,000 Bonus Dividend Miles to select destinations - visit:

http://listsrv01.usairways.com/takeme.asp?b=3&875205/60893326/875309/T/http%3A%2F%2Fwww.usairwaysvacations.com%2F%2Fdble_divmiles.asp

- $250 Savings to Barbados - visit:

http://listsrv01.usairways.com/takeme.asp?b=3&875205/60893326/875310/T/http%3A%2F%2Fwww.usairwaysvacations.com%2Fvacation_savers%2Fvs_bestofbarbados.asp 

- Kids Stay & Play Free* in Mexico - visit:

http://listsrv01.usairways.com/takeme.asp?b=3&875205/60893326/875311/T/http%3A%2F%2Fwww.usairwaysvacations.com%2F%2Fvacation_savers%2Fvs_mexico.asp 

- Stay 4 Play Free* Universal Orlando(R) Resort - visit:

http://listsrv01.usairways.com/takeme.asp?b=3&875205/60893326/875312/T/http%3A%2F%2Fwww.usairwaysvacations.com%2F%2Fvacation_savers%2Fvs_Universal4.asp 

- Save up to 40% at Sandals Ultra All-Inclusive Resorts in the Caribbean - visit:

http://listsrv01.usairways.com/takeme.asp?b=3&875205/60893326/875313/T/http%3A%2F%2Fwww.usairwaysvacations.com%2F%2Fvacation_savers%2FSandals_specials.asp

- Viva Las Vegas - visit:

http://listsrv01.usairways.com/takeme.asp?b=3&875205/60893326/875314/T/http%3A%2F%2Fwww.usairwaysvacations.com%2F%2Fvacation_savers%2Fvs_VivaLasVegas.asp 

Plus, all online bookings receive 2,000 additional bonus miles.

EARN UP TO 7,000 BONUS MILES WITH THE NEW SPRINT.

Earn up to 7,000 Dividend Miles with the new Sprint. More plans, more products, and best of all more choices. Purchase and activate any of the great plans and phones from Sprint and you can earn up to 7,000 Dividend Miles. Learn more about these great offers at your local Sprint store or visit http://listsrv01.usairways.com/takeme.asp?b=3&875205/60893326/875315/T/www.nextel.com%2Fusairways.

Offers require a two-year subscriber agreement on each line of service.


********************************************************
Dividend Miles Partner Offers
********************************************************

FREE AVIS UPGRADE AND 1,000 BONUS MILES

Receive a FREE one-car group upgrade plus 1,000 bonus miles on your next qualifying rental from Avis. Offer valid on Intermediate through Full size 4-door cars at participating Avis airport locations through December 31, 2005. Mention Coupon # UUAA074 and AWD number K024300 when you make your advance reservation.  

To make your reservation call 1-800-831-8000 or visit:

http://listsrv01.usairways.com/takeme.asp?b=3&875205/60893326/875316/T/http%3A%2F%2Fadfarm.mediaplex.com%2Fad%2Fck%2F932-22539-4240-12

EARN 10,000 BONUS MILES WHEN YOU REFINANCE WITH LENDINGTREE

You can earn 10,000 bonus miles after closing a Refinance with LendingTree. Use reservation code US18-10 and submit your request before December 15, 2005. Plus, earn 1,250 miles per $10,000 financed after closing a Refinance, Mortgage, Home Equity or Auto loan.  Or, use a real estate agent on the network to buy or sell your home and you can earn 3,000 miles per $10,000 of the home's purchase or sale price after closing.  

To qualify, call 1-866-255-7775 or submit your request at:

http://listsrv01.usairways.com/takeme.asp?b=3&875205/60893326/875317/T/http%3A%2F%2Fwww.lendingtree.com%2Fusairways%2Fdefault.asp%3Fsource%3D24523%26esourceid%3D24523 

GETAWAY NOW WITH MARRIOTT AND EARN UP TO 5,000 MILES

Earn 5,000 miles traveling to some of the most exciting and spectacular locations in the world, including Orlando and the Caribbean. Take advantage of these exclusive offers with Marriott Vacation Club. Dividend Miles members will experience a truly wonderful vacation at a fabulous rate. Let Marriott show you a new way of vacationing for as low as $169! 

To make your reservation today visit: 

http://listsrv01.usairways.com/takeme.asp?b=3&875205/60893326/875318/T/http%3A%2F%2Fwww.vacationclub.com%2Fgetawaynow%2Fusair 

CAN'T MAKE IT HOME FOR THANKSGIVING??.......SEND A GIFT INSTEAD

Earn 10 miles per dollar plus an additional 100 BONUS miles with your purchase of flowers, gifts, and treats from FTD.COM.  Delight your loved ones with a fresh fall arrangement or gourmet treats. FTD offers a seven-day satisfaction guarantee and same day delivery is available.  

Call 1-800-SEND-FTD and mention promo code 7967 or to shop now visit:

http://listsrv01.usairways.com/takeme.asp?b=3&875205/60893326/875319/T/http%3A%2F%2Fwww.ftd.com%2Fdividend5

Be Gold, Send FTD.


CHECK OUT BONUS OFFERS FROM OUR DIVIDEND MILES PARTNERS

For details on car offers, visit: 

http://listsrv01.usairways.com/takeme.asp?b=3&875205/60893326/875320/T/http%3A%2F%2Fwww.usairways.com%2Fdividendmiles%2Foffers%2Fcar.htm

For details on hotel offers, visit: 

http://listsrv01.usairways.com/takeme.asp?b=3&875205/60893326/875321/T/http%3A%2F%2Fwww.usairways.com%2Fdividendmiles%2Foffers%2Fhotel.htm

And for other offers, visit: 

http://listsrv01.usairways.com/takeme.asp?b=3&875205/60893326/875322/T/http%3A%2F%2Fwww.usairways.com%2Fdividendmiles%2Foffers%2Fother.htm


Thank you for flying US Airways.

John M. Reistrup
Director, Marketing Programs

HOW TO CONTACT US:

Purchase tickets at usairways.com
Website: http://listsrv01.usairways.com/takeme.asp?b=3&875205/60893326/875294/T/http%3A%2F%2Fwww.usairways.com%2Fcustomers%2F

********************************************************
E-mail subscription information
********************************************************

This is a post-only mailing sent to PERLMAN@ACM.ORG

To unsubscribe for future e-mails, please log into your Dividend Miles Account http://listsrv01.usairways.com/takeme.asp?b=3&875205/60893326/875301/T/http%3A%2F%2Fwww.usairways.com%2Fdividendmiles%2Findex.htm click on Access Account and from the Account Menu, go to Update Profile.  All Dividend Miles Terms & Conditions apply. 

US Airways, Inc., P.O. Box 5, Winston - Salem, NC 27102-0005




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		<a style=3D"font-family: Arial, Helvetica, sans-serif; color: #666666; =
font-size: 8pt" href=3D"http://listsrv01.usairways.com/takeme.asp?b=3D3&8=
75205/=
60893326=
/875209/H/http%3A%2F%2Fwww.usairways.com%2Fdividendmiles%2F">=0D
		Dividend Miles</a></td>=0D
	</tr>=0D
	<tr>=0D
		<td valign=3D"top"><img src=3D"http://images.usairways.com/email/arrow_=
leftnav.gif"></td><td>=0D
		<a style=3D"font-family: Arial, Helvetica, sans-serif; color: #666666; =
font-size: 8pt" href=3D"http://listsrv01.usairways.com/takeme.asp?b=3D3&8=
75205/=
60893326=
/875210/H/http%3A%2F%2Fwww.usairways.com%2Findex.htm">=0D
		Check Flight Status</a></td>=0D
	</tr>=0D
	<tr>=0D
		<td valign=3D"top"><img src=3D"http://images.usairways.com/email/arrow_=
leftnav.gif"></td><td>=0D
		<a style=3D"font-family: Arial, Helvetica, sans-serif; color: #666666; =
font-size: 8pt" href=3D"http://listsrv01.usairways.com/takeme.asp?b=3D3&8=
75205/=
60893326=
/875211/H/http%3A%2F%2Fusairways.custhelp.com%2Fcgi-bin%2Fusairways.cfg%2=
Fphp%2Fenduser%2Fentry.php">=0D
		Ask a Question</a></td>=0D
=0D
	</tr>=0D
	<tr>=0D
		<td valign=3D"top"><img src=3D"http://images.usairways.com/email/arrow_=
leftnav.gif"></td><td>=0D
		<a style=3D"font-family: Arial, Helvetica, sans-serif; color: #666666; =
font-size: 8pt" href=3D"http://listsrv01.usairways.com/takeme.asp?b=3D3&8=
75205/=
60893326=
/875212/H/http%3A%2F%2Fwww.usairways.com%2Fsite_information%2Fprivacy.htm=
">=0D
		Privacy Policy</a></td>=0D
	</tr>=0D
</table>=0D
=0D
		 <BR><BR><BR>=0D
		 <p align=3D"center">=0D
		 &nbsp;</p>=0D
		 <p align=3D"center">=0D
		 &nbsp;</p>=0D
	</TD>=0D
    <TD width=3D"6" valign=3D"top" background=3D"http://images.usairways.=
com/email/body_divider.gif">=0D
	<IMG src=3D"http://images.usairways.com/email/spacer.gif" width=3D"5" he=
ight=3D"0" vspace=3D"0" hspace=3D"0"></TD>=0D
    <TD width=3D"515" valign=3D"top">=0D
=0D
<table width=3D"515" border=3D"0" cellspacing=3D"0" cellpadding=3D"0">=0D
	<tr>=0D
=0D
    	<TD bgcolor=3D"#DFE6F0">=0D
		<IMG src=3D"http://images.usairways.com/email/spacer.gif" width=3D"1" h=
eight=3D"2" vspace=3D"0" hspace=3D"0"></td>=0D
	</tr>=0D
	<tr>=0D
    	<TD style=3D"font-family: Arial, Helvetica, sans-serif; font-size: 8=
pt;color: #323232;padding-top: 3px;padding-bottom: 5px;padding-right: 0px=
;padding-left: 15px;">=0D
			This email was sent to you by <strong>US Airways</strong>. To ensure =0D
			delivery directly to your inbox please add <b>dmpromotions@usairways.c=
om</b>=0D
			to your address book today.&nbsp;=0D
		</td>=0D
=0D
	</tr>=0D
</table>=0D
=0D
<!-- intro information, personal information, and opening paragraph -->=0D
		<div align=3D"left">=0D
		<table width=3D"100%" border=3D"0" cellspacing=3D"0" cellpadding=3D"0">=
=0D
			<tr>=0D
		    	<TD style=3D"font-family: Arial, Helvetica, sans-serif; font-size:=
 11pt; color: #000067; background-image: url('http://images.usairways.com=
/email/header_bkgd.gif'); background-repeat: repeat-x; background-attachm=
ent: scroll; line-height: 14px; text-align: left; padding-left: 10px; pad=
ding-right: 0px; padding-top: 10px; padding-bottom: 0px; background-posit=
ion:  0% 50%; ">=0D
=0D
					<IMG align=3D"right" src=3D"http://www.usairways.com/images/email/DM=
_BASE.gif" vspace=3D"10" hspace=3D"10">=0D
				<strong>Dear=20=
GARY=
=20=
PERLMAN=
:</strong><br>=0D
                   <span style=3D"font-size: 8pt;">Dividend Miles #:=20=
3824884=
</span><br>=0D
				   <span style=3D"font-size: 8pt;">Member Since=20=
JANUARY 6, 1986=
</span>=0D
				</td>=0D
			</tr>=0D
							=0D
			<tr>=0D
				<td style=3D"font-family: Arial, Helvetica, sans-serif;font-size: 9pt=
;color: #323232;padding-top:12px;padding-bottom: 5px;padding-right: 0px;p=
adding-left: 10px;" align=3D"left">=0D
=0D
				Below is your November 2005 Dividend Miles =0D
				E-Statement with exciting news and offers from the new US =0D
				Airways and our distinguished partners.</td>=0D
			</tr>=0D
		=0D
=0D
</table>=0D
</div>=0D
=0D
=0D
<br>=0D
=0D
=0D
<div align=3D"center">=0D
=0D
<table width=3D"500" cellpadding=3D"0" cellspacing=3D"0" border=3D"0">		=0D
	=0D
	=0D
	<tr>=0D
=0D
				<td width=3D"500" valign=3D"top" bgcolor=3D"#89A4C1" style=3D"font-fa=
mily: Arial, Helvetica, sans-serif;font-size: 11pt;font-weight: bold;colo=
r: #FFFFFF;padding-top: 5px;padding-bottom: 5px;padding-right: 0px;paddin=
g-left: 10px;"><p align=3D"left"> =0D
				Merger Update </td>=0D
=0D
			</tr>=0D
=0D
			<tr><td>=0D
=0D
				<IMG src=3D"http://images.usairways.com/email/spacer.gif" width=3D"50=
0" height=3D"1" vspace=3D"0" hspace=3D"0"></td></tr>=0D
=0D
			<tr><td bgcolor=3D"#FF0000">=0D
=0D
				<IMG src=3D"http://images.usairways.com/email/spacer.gif" width=3D"50=
0" height=3D"1" vspace=3D"0" hspace=3D"0"></td></tr>		=0D
			=0D
			<tr>=0D
				<td style=3D"font-family: Arial, Helvetica, sans-serif;font-size: 9pt=
;color: #323232;padding-top:12px;padding-bottom: 5px;padding-right: 0px;p=
adding-left: 10px;">=0D
   =0D
												=0D
				<p align=3D"left">=0D
   =0D
												=0D
				<img src=3D"http://www.usairways.com/images/email/tailright.gif" hspa=
ce=3D"10" style=3D"float:left; margin-right: 10px;" width=3D"114" height=3D=
"150"><b>THE NEW MOVE UP PROGRAM</b></p>=0D
				<p align=3D"left">The new US Airways understands that travelers need =
as much =0D
				flexibility as they can get. That's why we allow you to "Move =0D
				Up" to any earlier flight on the same day of your originally =0D
				scheduled departure time at the airport. Our new Move Up Program =0D
				makes it easier and more affordable to make confirmed same-day =0D
				travel changes, allowing you to bypass the standby list for a =0D
				nominal fee. If there is an open seat available on a flight that =0D
				departs earlier on the same day as your originally scheduled =0D
				departure, you may change to that flight, and we will =0D
				automatically confirm your reservation for $25 for flights =0D
				within the 48 contiguous United States and $50 for flights to =0D
				Latin America, the Caribbean, Canada and Alaska.=0D
				Please note that day-of-departure changes may only be made at =0D
				the airport and not through our Reservations centers.</p>=0D
				<p align=3D"left">=0D
				<a href=3D"http://listsrv01.usairways.com/takeme.asp?b=3D3&875205/=
60893326=
/875213/H/http%3A%2F%2Fwww.usairwaysinfo.com%2Fusair%2Fcontent%2Fairport-=
experience%2Fpolicies.aspx">=0D
				Click here</a> to learn more.</p>=0D
				</p></td>=0D
			</tr>=0D
	=0D
<tr><td height=3D"6"><font color=3D"#323232"><IMG style=3D"background: ur=
l(http://images.usairways.com/email/dotline.gif) repeat-x;" src=3D"http:/=
/images.usairways.com/email/spacer.gif" width=3D"500" height=3D"1" vspace=
=3D"1" hspace=3D"0"></font></td></tr>=0D
=0D
=0D
</table>=0D
</div>=0D
<br>=0D
		<center>=0D
		=0D
	=0D
		=0D
		<table width=3D"500" cellpadding=3D"0" cellspacing=3D"0" border=3D"0">=0D
			<tr>=0D
				<td width=3D"500" valign=3D"top" bgcolor=3D"#89A4C1" style=3D"font-fa=
mily: Arial, Helvetica, sans-serif;font-size: 11pt;font-weight: bold;colo=
r: #FFFFFF;padding-top: 5px;padding-bottom: 5px;padding-right: 0px;paddin=
g-left: 10px;"><p align=3D"left">=0D
				Dividend Miles November E-Statement</td>=0D
=0D
			</tr>=0D
			<tr><td>=0D
				<IMG src=3D"http://images.usairways.com/email/spacer.gif" width=3D"50=
0" height=3D"1" vspace=3D"0" hspace=3D"0"></td></tr>=0D
			<tr><td bgcolor=3D"#FF0000">=0D
				<IMG src=3D"http://images.usairways.com/email/spacer.gif" width=3D"50=
0" height=3D"1" vspace=3D"0" hspace=3D"0"></td></tr>=0D
				</table>=0D
=0D
<table width=3D"500" cellpadding=3D"0" cellspacing=3D"0">							=0D
			<tr>=0D
				<td colspan=3D"3" style=3D"font-family: Arial, Helvetica, sans-serif;=
font-size: 8pt;background: #FFFFFF;padding-top: 2px;padding-bottom: 2px;p=
adding-right: 0px;padding-left: 5px;">=0D
				<span style=3D"font-weight: bold;color: #000067;"><p align=3D"left"> =
Summary of activity:=0D
				October 8 &#8211; November 4, 2005</span></td>=0D
			</tr>=0D
			<tr>=0D
              <td style=3D"font-family: Arial, Helvetica, sans-serif;font=
-size: 9pt;color: #323232;padding-top: 10px;padding-bottom: 24px;padding-=
right: 0px;padding-left: 10px;" align=3D"left">=0D
			<tr>=0D
				<td width=3D"249" valign=3D"top" align=3D"left">=0D
					<table width=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"=
0">=0D
						<tr><td colspan=3D"2">=0D
							<IMG style=3D"background: url('http://images.usairways.com/email/d=
otline.gif') repeat-x;" src=3D"http://images.usairways.com/email/spacer.g=
if" width=3D"245" height=3D"1" vspace=3D"1" hspace=3D"0"></td></tr>=0D
=0D
						<tr style=3D"font-family: Arial, Helvetica, sans-serif;font-size: 8=
pt;background: #F7F8FC;padding-top: 2px;padding-bottom: 2px;padding-right=
: 10px;padding-left: 5px;">=0D
							<td valign=3D"top">Beginning Balance</td>=0D
							<td align=3D"right" valign=3D"top" style=3D"font-weight: bold;colo=
r: #000067;">=
10028=
</td>=0D
						</tr>=0D
						<tr><td colspan=3D"2"><IMG style=3D"background: url(http://images.u=
sairways.com/email/dotline.gif) repeat-x;" src=3D"http://images.usairways=
.com/email/spacer.gif" width=3D"245" height=3D"1" vspace=3D"1" hspace=3D"=
0"></td></tr>=0D
						<tr style=3D"font-family: Arial, Helvetica, sans-serif;font-size: 8=
pt;background: #FFFFFF;padding-top: 2px;padding-bottom: 2px;padding-right=
: 10px;padding-left: 5px;">=0D
							<td valign=3D"top">Miles Deposited This Period</td>=0D
=0D
							<td align=3D"right" valign=3D"top" style=3D"font-weight: bold;colo=
r: #000067;">=
0=
</td>=0D
						</tr>=0D
						<tr><td colspan=3D"2"><IMG style=3D"background: url(http://images.u=
sairways.com/email/dotline.gif) repeat-x;" src=3D"http://images.usairways=
.com/email/spacer.gif" width=3D"245" height=3D"1" vspace=3D"1" hspace=3D"=
0"></td></tr>=0D
						<tr style=3D"font-family: Arial, Helvetica, sans-serif;font-size: 8=
pt;background: #F7F8FC;padding-top: 2px;padding-bottom: 2px;padding-right=
: 10px;padding-left: 5px;">=0D
							<td valign=3D"top">Miles Debited This Period</td>=0D
							<td align=3D"right" valign=3D"top" style=3D"font-weight: bold;colo=
r: #000067;">=
0=
</td>=0D
						</tr>=0D
=0D
						<tr><td colspan=3D"2"><IMG style=3D"background: url(http://images.u=
sairways.com/email/dotline.gif) repeat-x;" src=3D"http://images.usairways=
.com/email/spacer.gif" width=3D"245" height=3D"1" vspace=3D"1" hspace=3D"=
0"></td></tr>=0D
						<tr style=3D"font-family: Arial, Helvetica, sans-serif;font-size: 8=
pt;background: #FFFFFF;padding-top: 2px;padding-bottom: 2px;padding-right=
: 10px;padding-left: 5px;">=0D
							<td valign=3D"top">Miles Redeposited This Period</td>=0D
							<td align=3D"right" valign=3D"top" style=3D"font-weight: bold;colo=
r: #000067;">=
0=
</td>=0D
						</tr>=0D
						<tr><td colspan=3D"2"><IMG style=3D"background: url(http://images.u=
sairways.com/email/dotline.gif) repeat-x;" src=3D"http://images.usairways=
.com/email/spacer.gif" width=3D"245" height=3D"1" vspace=3D"1" hspace=3D"=
0"></td></tr>=0D
						<tr style=3D"font-family: Arial, Helvetica, sans-serif;font-size: 8=
pt;background: #DFE6F0;padding-top: 2px;padding-bottom: 2px;padding-right=
: 10px;padding-left: 5px;">=0D
							<td valign=3D"top" style=3D"font-weight: bold;color: #000067;">End=
ing Balance</td>=0D
=0D
							<td align=3D"right" valign=3D"top" style=3D"font-weight: bold;colo=
r: #000067;">=
10028=
</td>=0D
						</tr>=0D
						<tr><td colspan=3D"2"><IMG style=3D"background: url(http://images.u=
sairways.com/email/dotline.gif) repeat-x;" src=3D"http://images.usairways=
.com/email/spacer.gif" width=3D"245" height=3D"1" vspace=3D"1" hspace=3D"=
0"></td></tr>=0D
						<tr><td colspan=3D"2"><IMG src=3D"http://images.usairways.com/email=
/spacer.gif" width=3D"10" height=3D"10" vspace=3D"0" hspace=3D"0"></td></=
tr>=0D
						<tr><td colspan=3D"2"><IMG style=3D"background: url(http://images.u=
sairways.com/email/dotline.gif) repeat-x;" src=3D"http://images.usairways=
.com/email/spacer.gif" width=3D"245" height=3D"1" vspace=3D"1" hspace=3D"=
0"></td></tr>=0D
						<tr style=3D"font-family: Arial, Helvetica, sans-serif;font-size: 8=
pt;background: #F7F8FC;padding-top: 2px;padding-bottom: 2px;padding-right=
: 10px;padding-left: 5px;">=0D
							<td valign=3D"top">2005 Preferred Miles</td>=0D
							<td align=3D"right" valign=3D"top" style=3D"font-weight: bold;colo=
r: #000067;">=
0=
</td>=0D
=0D
						</tr>=0D
						<tr><td colspan=3D"2"><IMG style=3D"background: url(http://images.u=
sairways.com/email/dotline.gif) repeat-x;" src=3D"http://images.usairways=
.com/email/spacer.gif" width=3D"245" height=3D"1" vspace=3D"1" hspace=3D"=
0"></td></tr>=0D
						<tr style=3D"font-family: Arial, Helvetica, sans-serif;font-size: 8=
pt;background: #FFFFFF;padding-top: 2px;padding-bottom: 2px;padding-right=
: 10px;padding-left: 5px;">=0D
							<td valign=3D"top">2005 Preferred Segments</td>=0D
							<td align=3D"right" valign=3D"top" style=3D"font-weight: bold;colo=
r: #000067;">=
0=
</td>=0D
						</tr>=0D
						<tr><td colspan=3D"2"><IMG style=3D"background: url(http://images.u=
sairways.com/email/dotline.gif) repeat-x;" src=3D"http://images.usairways=
.com/email/spacer.gif" width=3D"245" height=3D"1" vspace=3D"1" hspace=3D"=
0"></td></tr>=0D
=0D
					</table>=0D
				</td>=0D
				<td width=3D"2" style=3D"background: url(http://images.usairways.com/=
email/dotline_vertical.gif) repeat-y;" valign=3D"top"><IMG src=3D"http://=
images.usairways.com/email/spacer.gif" width=3D"1" height=3D"1" vspace=3D=
"0" hspace=3D"5"></td>=0D
				<td width=3D"249" valign=3D"top" align=3D"left">=0D
=0D
=0D
					<table width=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"=
0">=0D
						<tr><td colspan=3D"2">=0D
							<IMG style=3D"background: url('http://images.usairways.com/email/d=
otline.gif') repeat-x;" src=3D"http://images.usairways.com/email/spacer.g=
if" width=3D"245" height=3D"1" vspace=3D"1" hspace=3D"0"></td></tr>=0D
						<tr style=3D"font-family: Arial, Helvetica, sans-serif;font-size: 8=
pt;background: #F7F8FC;padding-top: 2px;padding-bottom: 2px;padding-right=
: 10px;padding-left: 5px;">=0D
							<td valign=3D"top">Beginning E-Upgrade Bank Balance</td>=0D
						<td align=3D"right" valign=3D"top" style=3D"font-weight: bold;color=
: #000067;">=
0=
</td>=0D
						</tr>=0D
						<tr><td colspan=3D"2"><IMG style=3D"background: url(http://images.u=
sairways.com/email/dotline.gif) repeat-x;" src=3D"http://images.usairways=
.com/email/spacer.gif" width=3D"245" height=3D"1" vspace=3D"1" hspace=3D"=
0"></td></tr>=0D
						<tr style=3D"font-family: Arial, Helvetica, sans-serif;font-size: 8=
pt;background: #FFFFFF;padding-top: 2px;padding-bottom: 2px;padding-right=
: 10px;padding-left: 5px;">=0D
=0D
							<td valign=3D"top">E-Upgrades Deposited This Period</td>=0D
							<td align=3D"right" valign=3D"top" style=3D"font-weight: bold;colo=
r: #000067;">=
0=
</td>=0D
						</tr>=0D
						<tr><td colspan=3D"2"><IMG style=3D"background: url(http://images.u=
sairways.com/email/dotline.gif) repeat-x;" src=3D"http://images.usairways=
.com/email/spacer.gif" width=3D"245" height=3D"1" vspace=3D"1" hspace=3D"=
0"></td></tr>=0D
						<tr style=3D"font-family: Arial, Helvetica, sans-serif;font-size: 8=
pt;background: #F7F8FC;padding-top: 2px;padding-bottom: 2px;padding-right=
: 10px;padding-left: 5px;">=0D
							<td valign=3D"top">E-Upgrades Debited This Period</td>=0D
							<td align=3D"right" valign=3D"top" style=3D"font-weight: bold;colo=
r: #000067;">=
0=
</td>=0D
=0D
						</tr>=0D
						<tr><td colspan=3D"2"><IMG style=3D"background: url(http://images.u=
sairways.com/email/dotline.gif) repeat-x;" src=3D"http://images.usairways=
.com/email/spacer.gif" width=3D"245" height=3D"1" vspace=3D"1" hspace=3D"=
0"></td></tr>=0D
						<tr style=3D"font-family: Arial, Helvetica, sans-serif;font-size: 8=
pt;background: #DFE6F0;padding-top: 2px;padding-bottom: 2px;padding-right=
: 10px;padding-left: 5px;">=0D
							<td valign=3D"top" style=3D"font-weight: bold;color: #000067;">End=
ing E-Upgrade Bank Balance</td>=0D
							<td align=3D"right" valign=3D"top" style=3D"font-weight: bold;colo=
r: #000067;">=
0=
</td>=0D
						</tr>=0D
						<tr><td colspan=3D"2"><IMG style=3D"background: url(http://images.u=
sairways.com/email/dotline.gif) repeat-x;" src=3D"http://images.usairways=
.com/email/spacer.gif" width=3D"245" height=3D"1" vspace=3D"1" hspace=3D"=
0"></td></tr>=0D
=0D
					</table>=0D
=0D
=0D
            </font>=0D
			</td>=0D
            </tr>=0D
            </table>=0D
=0D
		=0D
		=0D
=0D
		<div align=3D"left">=0D
		=0D
		=0D
=0D
		<table width=3D"500" cellpadding=3D"0" cellspacing=3D"0" border=3D"0">=0D
			=0D
=0D
=0D
			<tr><td><IMG style=3D"background: url(http://images.usairways.com/emai=
l/dotline.gif) repeat-x;" src=3D"http://images.usairways.com/email/spacer=
.gif" width=3D"500" height=3D"1" vspace=3D"1" hspace=3D"0"></td></tr>			=0D
=0D
			<tr><td style=3D"font-family: Arial, Helvetica, sans-serif;font-size: =
9pt;color: #323232;padding-top: 10px;padding-bottom: 12px;padding-right: =
0px;padding-left: 10px;" align=3D"left">=0D
				=0D
				<a href=3D"http://listsrv01.usairways.com/takeme.asp?b=3D3&875205/=
60893326=
/875219/H/http%3A%2F%2Fwww.usairways.com%2Fdividendmiles%2Findex.htm">Cli=
ck =0D
				here</a> for account activity details. Simply =0D
				log in to your account, go to View Statements and select the =0D
				statement you want to view. </p>=0D
			</td></tr>=0D
=0D
			=0D
			<tr><td align=3D"left"><IMG style=3D"background: url(http://images.usa=
irways.com/email/dotline.gif) repeat-x;" src=3D"http://images.usairways.c=
om/email/spacer.gif" width=3D"500" height=3D"1" vspace=3D"1" hspace=3D"0"=
></td></tr>			=0D
=0D
			</table>=0D
		</div>=0D
</center>=0D
<!-- Sale Fare Summary Slug End -->=0D
	=0D
=0D
		<br>=0D
		=0D
		<div align=3D"left">=0D
		=0D
		<table width=3D"500" cellpadding=3D"0" cellspacing=3D"0" border=3D"0">=0D
			<tr>=0D
				<td width=3D"500" valign=3D"top" bgcolor=3D"#89A4C1" style=3D"font-fa=
mily: Arial, Helvetica, sans-serif;font-size: 11pt;font-weight: bold;colo=
r: #FFFFFF;padding-top: 5px;padding-bottom: 5px;padding-right: 0px;paddin=
g-left: 10px;"><p align=3D"left"> Dividend Miles =0D
				News and Offers</td>=0D
=0D
			</tr>=0D
			<tr><td>=0D
				<IMG src=3D"http://images.usairways.com/email/spacer.gif" width=3D"50=
0" height=3D"1" vspace=3D"0" hspace=3D"0"></td></tr>=0D
			<tr><td bgcolor=3D"#FF0000">=0D
				<IMG src=3D"http://images.usairways.com/email/spacer.gif" width=3D"50=
0" height=3D"1" vspace=3D"0" hspace=3D"0"></td></tr>=0D
=0D
=0D
			<tr>=0D
				<td style=3D"font-family: Arial, Helvetica, sans-serif;font-size: 9pt=
;color: #323232;padding-top:12px;padding-bottom: 12px;padding-right: 0px;=
padding-left: 10px;" align=3D"left">            =0D
					=0D
								=0D
				<b>=0D
=0D
				ACHIEVE NEW HEIGHTS </b>=0D
	</p>=0D
					<p>Great news! Continuing through December 31, 2005, =0D
					Dividend Miles members will automatically earn Preferred =0D
					status faster when flying US Airways in First Class, Envoy =0D
					Class or select Economy Class fares (Y, B, N, U fare =0D
					classes). You&#8217;ll be amazed how quickly the miles add up. No =0D
					registration necessary.</p>=0D
					<p>=0D
					<a href=3D"http://listsrv01.usairways.com/takeme.asp?b=3D3&875205/=
60893326=
/875223/H/http%3A%2F%2Fwww.usairways.com%2Fdividendmiles%2Fpreferredlevel=
s%2Fpreferred_qualification_promo_2005.htm">Click here</a> =0D
					for details.</td>=0D
            </tr>  		=0D
  		=0D
		=0D
=0D
						=0D
		<tr><td><font color=3D"#323232"><IMG style=3D"background: url(http://im=
ages.usairways.com/email/dotline.gif) repeat-x;" src=3D"http://images.usa=
irways.com/email/spacer.gif" width=3D"500" height=3D"1" vspace=3D"1" hspa=
ce=3D"0"></font></td></tr>				=0D
=0D
			<tr>=0D
				<td style=3D"font-family: Arial, Helvetica, sans-serif;font-size: 9pt=
;color: #323232;padding-top:12px;padding-bottom: 12px;padding-right: 0px;=
padding-left: 10px;" align=3D"left">            =0D
				<p>=0D
                   =0D
				<b>=0D
=0D
				US AIRWAYS VACATIONS NOVEMBER SPECIALS!</b></p>=0D
				</p>=0D
				<ul style=3D"list-style: url(http://www.usairways.com/images/email/ar=
row_slug.gif);padding-left: 5px;padding-top: 0px;margin-right: 5px;margin=
-left: 20px;font-size: 9pt;color: #323232;text-align: left;">=0D
					<li>=0D
					<a href=3D"http://listsrv01.usairways.com/takeme.asp?b=3D3&875205/=
60893326=
/875227/H/http%3A%2F%2Fwww.usairwaysvacations.com%2Fdble_divmiles.asp">5,=
000 Bonus Dividend Miles to =0D
					select destinations</a></li>=0D
					<li>=0D
					<a href=3D"http://listsrv01.usairways.com/takeme.asp?b=3D3&875205/=
60893326=
/875228/H/http%3A%2F%2Fwww.usairwaysvacations.com%2Fvacation_savers%2Fvs_=
bestofbarbados.asp">$250 =0D
					Savings to Barbados</a></li>=0D
					<li>=0D
					<a href=3D"http://listsrv01.usairways.com/takeme.asp?b=3D3&875205/=
60893326=
/875229/H/http%3A%2F%2Fwww.usairwaysvacations.com%2Fvacation_savers%2Fvs_=
mexico.asp">Kids Stay & Play Free* in Mexico</a></li>=0D
					<li>=0D
					<a href=3D"http://listsrv01.usairways.com/takeme.asp?b=3D3&875205/=
60893326=
/875230/H/http%3A%2F%2Fwww.usairwaysvacations.com%2Fvacation_savers%2Fvs_=
Universal4.asp">Stay 4 Play Free* Universal Orlando&reg; Resort</a> =0D
					</li>=0D
					<li>=0D
					<a href=3D"http://listsrv01.usairways.com/takeme.asp?b=3D3&875205/=
60893326=
/875231/H/http%3A%2F%2Fwww.usairwaysvacations.com%2Fvacation_savers%2FSan=
dals_specials.asp">Save up to 40% at Sandals Ultra All-Inclusive Resorts =
in the =0D
					Caribbean</a></li>=0D
					<li>=0D
					<a href=3D"http://listsrv01.usairways.com/takeme.asp?b=3D3&875205/=
60893326=
/875232/H/http%3A%2F%2Fwww.usairwaysvacations.com%2Fvacation_savers%2Fvs_=
VivaLasVegas.asp">=0D
					Viva Las Vegas</a></li>=0D
				</ul>=0D
		=0D
				<p>Plus, all online bookings receive 2,000 additional bonus =0D
				miles.</td>=0D
            </tr>  		=0D
  		=0D
  	 		=0D
  		<tr><td align=3D"left"><font color=3D"#323232"><IMG style=3D"backgrou=
nd: url(http://images.usairways.com/email/dotline.gif) repeat-x;" src=3D"=
http://images.usairways.com/email/spacer.gif" width=3D"500" height=3D"1" =
vspace=3D"1" hspace=3D"0"></font></td></tr>			=0D
=0D
			<tr>=0D
				<td style=3D"font-family: Arial, Helvetica, sans-serif;font-size: 9pt=
;color: #323232;padding-top:12px;padding-bottom: 12px;padding-right: 0px;=
padding-left: 10px;" align=3D"left">            =0D
							     =0D
				<b>=0D
=0D
				<img border=3D"0" src=3D"http://images.usairways.com/email/sprint_new=
_logo.gif" align=3D"left" width=3D"130" height=3D"87"></b><p>=0D
								=0D
				<b>=0D
=0D
				EARN UP TO 7,000 BONUS MILES WITH THE NEW SPRINT</b></p>=0D
				<p>=0D
				Earn up to 7,000 Dividend Miles with the new Sprint. More plans, =0D
				more products, and best of all more choices. Purchase and =0D
				activate any of the great plans and phones from Sprint and you =0D
				can earn up to 7,000 Dividend Miles.</p>=0D
				<p>=0D
				<a href=3D"http://listsrv01.usairways.com/takeme.asp?b=3D3&875205/=
60893326=
/875233/H/http%3A%2F%2Fwww.nextel.com%2Fusairways">Click here</a> to =0D
				learn more about these great offers at your local=0D
				<a href=3D"http://listsrv01.usairways.com/takeme.asp?b=3D3&875205/=
60893326=
/875234/H/http%3A%2F%2Fwww.sprintstorelocator.com">Sprint store</a><span =
style=3D"color: #323232">.</span></p>=0D
				<p>=0D
				<span style=3D"font-size: 7pt">Offers require a two-year subscriber a=
greement on each line of =0D
				service.</span></p>=0D
				</td>=0D
            </tr>  		=0D
=0D
			</table>=0D
</div>=0D
</center>=0D
		<br>=0D
		<center>=0D
		<div align=3D"left">=0D
		<table width=3D"500" cellpadding=3D"0" cellspacing=3D"0" border=3D"0">=0D
			<tr>=0D
				<td width=3D"500" valign=3D"top" bgcolor=3D"#89A4C1" style=3D"font-fa=
mily: Arial, Helvetica, sans-serif;font-size: 11pt;font-weight: bold;colo=
r: #FFFFFF;padding-top: 5px;padding-bottom: 5px;padding-right: 0px;paddin=
g-left: 10px;" align=3D"left"><p align=3D"left">Dividend Miles Partner=0D
				News and Offers</td>=0D
=0D
			</tr>=0D
			<tr><td>=0D
				<IMG src=3D"http://images.usairways.com/email/spacer.gif" width=3D"50=
0" height=3D"1" vspace=3D"0" hspace=3D"0"></td></tr>=0D
			<tr><td bgcolor=3D"#FF0000">=0D
				<IMG src=3D"http://images.usairways.com/email/spacer.gif" width=3D"50=
0" height=3D"1" vspace=3D"0" hspace=3D"0"></td></tr>=0D
=0D
=0D
  		<tr><td><IMG style=3D"background: url(http://images.usairways.com/ema=
il/dotline.gif) repeat-x;" src=3D"http://images.usairways.com/email/space=
r.gif" width=3D"500" height=3D"1" vspace=3D"1" hspace=3D"0"></td></tr>			=
=0D
			<tr>=0D
=0D
				<td style=3D"font-family: Arial, Helvetica, sans-serif;font-size: 9pt=
;color: #323232;padding-top:12px;padding-bottom: 12px;padding-right: 0px;=
padding-left: 10px;" align=3D"left">            =0D
				=0D
				<b>=0D
=0D
				<img border=3D"0" src=3D"http://images.usairways.com/email/AVIS_logo.=
gif" align=3D"left" width=3D"130" height=3D"53">FREE AVIS UPGRADE AND 1,0=
00 BONUS MILES</b></p>=0D
				<p>Receive a FREE one-car group upgrade plus 1,000 bonus miles =0D
				on your next qualifying rental from Avis. Offer valid on =0D
				Intermediate through Full size 4-door cars at participating Avis =0D
				airport locations through December 31, 2005. Mention Coupon # =0D
				UUAA074 and AWD number K024300 when you make your advance =0D
				reservation.<p>=0D
				Call 1-800-831-8000 or=0D
				<a href=3D"http://listsrv01.usairways.com/takeme.asp?b=3D3&875205/=
60893326=
/875235/H/http%3A%2F%2Fadfarm.mediaplex.com%2Fad%2Fck%2F932-22539-4240-12=
">=0D
				click here</a> today!</td>=0D
=0D
            </tr>  		=0D
=0D
=0D
 		=0D
  		<tr><td align=3D"left"><IMG style=3D"background: url(http://images.us=
airways.com/email/dotline.gif) repeat-x;" src=3D"http://images.usairways.=
com/email/spacer.gif" width=3D"500" height=3D"1" vspace=3D"1" hspace=3D"0=
"></td></tr>			=0D
			<tr>=0D
=0D
				<td style=3D"font-family: Arial, Helvetica, sans-serif;font-size: 9pt=
;color: #323232;padding-top:12px;padding-bottom: 12px;padding-right: 0px;=
padding-left: 10px;" align=3D"left">            =0D
=0D
				<b>=0D
=0D
				<img border=3D"0" src=3D"http://images.usairways.com/email/LTlogo.gif=
" align=3D"left" width=3D"135" height=3D"40"></b><p>=0D
			<b>EARN 10,000 BONUS MILES WHEN YOU REFINANCE WITH LENDINGTREE</b></p>=
=0D
				</p>=0D
			<p>You can earn 10,000 bonus miles after closing a Refinance with =0D
			LendingTree. Use reservation code US18-10 and submit your request =0D
			before December 15, 2005. Plus, earn 1,250 miles per $10,000 =0D
			financed after closing a Refinance, Mortgage, Home Equity or Auto =0D
			loan. Or, use a real estate agent on the network to buy or sell your h=
ome and you =0D
			can earn 3,000 miles per $10,000 of the home&#8217;s purchase or sale =
=0D
			price after closing.</p>=0D
				<p>=0D
				To qualify, =0D
				<a href=3D"http://listsrv01.usairways.com/takeme.asp?b=3D3&875205/=
60893326=
/875236/H/http%3A%2F%2Fwww.lendingtree.com%2Fusairways%2Fdefault.asp%3Fso=
urce%3D24523%26esourceid%3D24523">click =0D
				here</a> to submit your request or call 1-866-255-7775.</p></td>=0D
=0D
            </tr>  	=0D
      		=0D
  	  		=0D
  		<tr><td align=3D"left"><IMG style=3D"background: url(http://images.us=
airways.com/email/dotline.gif) repeat-x;" src=3D"http://images.usairways.=
com/email/spacer.gif" width=3D"500" height=3D"1" vspace=3D"1" hspace=3D"0=
"></td></tr>			=0D
			<tr>=0D
=0D
				<td style=3D"font-family: Arial, Helvetica, sans-serif;font-size: 9pt=
;color: #323232;padding-top:12px;padding-bottom: 12px;padding-right: 0px;=
padding-left: 10px;" align=3D"left">=0D
<p>=0D
=0D
				<b>=0D
=0D
				<img border=3D"0" src=3D"http://images.usairways.com/email/MVCI_small=
.gif" align=3D"left">GETAWAY NOW WITH MARRIOTT AND EARN UP TO 5,000 MILES=
</b></p>=0D
</p>=0D
			<p align=3D"left">=0D
=0D
=0D
=0D
				Earn 5,000 miles traveling to some of the most exciting and =0D
				spectacular locations in the world, including Orlando and the =0D
				Caribbean. Take advantage of these exclusive offers with =0D
				Marriott Vacation Club. Dividend Miles members will experience a =0D
				truly wonderful vacation at a fabulous rate. Let Marriott show =0D
				you a new way of vacationing for as low as $169!</p>=0D
<p align=3D"left">=0D
=0D
=0D
=0D
				<a href=3D"http://listsrv01.usairways.com/takeme.asp?b=3D3&875205/=
60893326=
/875237/H/http%3A%2F%2Fwww.vacationclub.com%2Fgetawaynow%2Fusair">Click h=
ere</a> for =0D
				details.</p>=0D
		=0D
				</td>=0D
=0D
            </tr>  		=0D
=0D
  		  		<tr><td align=3D"left"><IMG style=3D"background: url(http://image=
s.usairways.com/email/dotline.gif) repeat-x;" src=3D"http://images.usairw=
ays.com/email/spacer.gif" width=3D"500" height=3D"1" vspace=3D"1" hspace=3D=
"0"></td></tr>			=0D
			<tr>=0D
=0D
				<td style=3D"font-family: Arial, Helvetica, sans-serif;font-size: 9pt=
;color: #323232;padding-top:12px;padding-bottom: 12px;padding-right: 0px;=
padding-left: 10px;" align=3D"left">=0D
=0D
			<b>=0D
=0D
			<img border=3D"0" src=3D"http://images.usairways.com/email/ftd_new_log=
o.gif" align=3D"left" width=3D"130" height=3D"121"></b><p>=0D
			<b>CAN&#8217;T MAKE IT HOME FOR THANKSGIVING??&#8230;&#8230;SEND A GIF=
T =0D
			INSTEAD</b></p>=0D
			<p>Earn 10 miles per dollar plus an additional 100 BONUS miles with =0D
			your purchase of flowers, gifts, and treats from FTD.COM. Delight =0D
			your loved ones with a fresh fall arrangement or gourmet treats. FTD =0D
			offers a seven-day satisfaction guarantee and same day delivery is =0D
			available.</p>=0D
			<p>=0D
				To take advantage of this bonus offer,=0D
				<a href=3D"http://listsrv01.usairways.com/takeme.asp?b=3D3&875205/=
60893326=
/875238/H/http%3A%2F%2Fwww.ftd.com%2Fdividend5">click here</a> to shop =0D
				now or call 1-800-SEND-FTD and mention promo code 7967. =0D
			<p>=0D
				Be Gold, Send FTD.</td>=0D
=0D
            </tr>  		=0D
=0D
  		=0D
  		=0D
  		<tr><td><IMG style=3D"background: url(http://images.usairways.com/ema=
il/dotline.gif) repeat-x;" src=3D"http://images.usairways.com/email/space=
r.gif" width=3D"500" height=3D"1" vspace=3D"1" hspace=3D"0"></td></tr>			=
=0D
	=0D
			<tr>=0D
=0D
				<td style=3D"font-family: Arial, Helvetica, sans-serif;font-size: 9pt=
;color: #323232;padding-top:12px;padding-bottom: 12px;padding-right: 0px;=
padding-left: 10px;">=0D
=0D
            <b>CHECK OUT BONUS OFFERS FROM OUR DIVIDEND MILES PARTNERS </=
b>=0D
=0D
			<p align=3D"left">Earn bonus miles when you take advantage of offers =0D
=0D
			from US Airways Dividend Miles partners including=0D
=0D
			<a href=3D"http://listsrv01.usairways.com/takeme.asp?b=3D3&875205/=
60893326=
/875239/H/http%3A%2F%2Fwww.usairways.com%2Fdividendmiles%2Foffers%2Fcar.h=
tm">car =0D
=0D
			offers</a>,=0D
=0D
			<a href=3D"http://listsrv01.usairways.com/takeme.asp?b=3D3&875205/=
60893326=
/875240/H/http%3A%2F%2Fwww.usairways.com%2Fdividendmiles%2Foffers%2Fhotel=
.htm">hotel offers</a>, and=0D
=0D
			<a href=3D"http://listsrv01.usairways.com/takeme.asp?b=3D3&875205/=
60893326=
/875241/H/http%3A%2F%2Fwww.usairways.com%2Fdividendmiles%2Foffers%2Fother=
.htm">more</a>.</td>=0D
=0D
            </tr>  		=0D
=0D
  		=0D
  		<tr><td><IMG style=3D"background: url(http://images.usairways.com/ema=
il/dotline.gif) repeat-x;" src=3D"http://images.usairways.com/email/space=
r.gif" width=3D"500" height=3D"1" vspace=3D"1" hspace=3D"0"></td></tr>			=
=0D
				=0D
						=0D
           <tr>=0D
              <td style=3D"font-family: Arial, Helvetica, sans-serif;font=
-size: 9pt;color: #323232;padding-top: 10px;padding-bottom: 5px;padding-r=
ight: 0px;padding-left: 10px;" align=3D"left">=0D
=0D
			Thank you for flying US Airways.<br><br>=0D
=0D
            <img style=3D"PADDING-RIGHT: 10px; PADDING-BOTTOM: 5px" hspac=
e=3D"0" src=3D"http://www.usairways.com/images/email/JohnMReistrup_SIG_1H=
1.gif" vspace=3D"10"><br>=0D
=0D
					<span style=3D"FONT-WEIGHT: bold; COLOR: #000067">John M. =0D
=0D
					Reistrup</span><br>=0D
=0D
					<small>Director, </small><font size=3D"1">Marketing Programs</font><=
/p>=0D
=0D
            =0D
			<p>HOW TO CONTACT US:=0D
			<br>Purchase tickets at usairways.com =0D
			<br>Website: http://www.usairways.com/customers/=0D
=0D
</tr>=0D
					=0D
			=0D
			</table>=0D
		</div>=0D
</center>=0D
<!-- US Airways News Slug End -->=0D
=0D
		<br>=0D
		<table width=3D"500" cellpadding=3D"0" cellspacing=3D"0" border=3D"0">=0D
			<tr>=0D
				<td width=3D"500" valign=3D"top" bgcolor=3D"#ECF1F5" style=3D"font-fa=
mily: Arial, Helvetica, sans-serif;font-size: 11pt;font-weight: normal;co=
lor: #000000;padding-top: 5px;padding-bottom: 5px;padding-right: 0px;padd=
ing-left: 10px;">E-mail subscription information</td>=0D
			</tr>=0D
			<tr><td><IMG src=3D"http://images.usairways.com/email/spacer.gif" widt=
h=3D"500" height=3D"0" vspace=3D"0" hspace=3D"0"></td></tr>=0D
			<tr><td style=3D"font-family: Arial, Helvetica, sans-serif;font-size: =
9pt;color: #323232;padding-top: 10px;padding-bottom: 5px;padding-right: 0=
px;padding-left: 10px;">=0D
					This is a post-only mailing sent to=20=
PERLMAN@ACM.ORG=
=0D
					<br><br>=0D
					To unsubscribe for future e-mails, please log into your =0D
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From saul.greenberg@ucalgary.ca  Fri Nov 25 18:13:16 2005
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From: "Saul Greenberg" <saul.greenberg@ucalgary.ca>
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Hey Gary
Nice to hear from you! What brought you back to Montreal? I don't actually
know what you are doing these days... its been too many years.

I didn't know that Wagar closed. Given that the school was large in my time,
it's a surprise! Where do all the kids in the neighborhood go today, or has
CSL become a retirement mecca meaning no kids?

Its interesting thinking back to those days. My life took a big turn at
University, and as a result I am not in touch with a single person from my
high school and younger days. This is mostly due to my high interest in
outdoor activities, which wasn't shared by any of my high school buddies. I
do often wonder what has happened to everyone. I'll check the web site!

Thanks,
saul



-----Original Message-----
From: Gary PERLMAN [mailto:perlman@turing.acm.org] 
Sent: Wednesday, November 23, 2005 7:16 PM
To: saul@cpsc.ucalgary.ca
Subject: Hi from Montreal

Hey Saul,

I was just adding some bibs to hcibib.org and saw your name
and I recalled that you went to Wagar. Did you know it closed
last year? They were down to under 300 students and were
sharing the building with another school. Wagar was also
one of the lowest rated schools in Quebec, based on
graduation rates and grades.

Coincidentally, right after moving back, I got involved
with my class reunion at Wagar. We had about 175 attend,
and it was at the school. What an experience! I was the
webmaster and we made a CD with about 3000 artifacts
including the yearbook, almost all class photos back
to kindergarten, and pictures from sweet 16s.

I assume you'll be here for CHI'2006. So far, I've managed
to not be involved in any way!  Wendy Mackay is another
Montrealer (Upper Westmount, you know), but only you and
I may appreciate the implications. Oddly enough, I was
born in Westmount and now we live there, but I'll always
be a Cote-St-Luc-Nick.

Best wishes,

Gary


From perlman@turing.acm.org  Fri Dec  2 00:20:17 2005
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From: Gary PERLMAN <perlman@turing.acm.org>
To: danhorn@umich.edu
cc: director@hcibib.org
Subject: Re: Six Degrees of Jonathan Grudin
In-Reply-To: <Pine.LNX.4.44.0512020000520.32108-100000@turing.acm.org>
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>From the article:
	One beneficial side
	effect of this process was the identification of 185 name errors in
	the database (as well as 6 misspelled author names in the papers
	themselves!) – a remarkably small error rate given the number of
	entries. These errors were corrected in our analyses, and
	forwarded to hcibib in order to update their database.
I don't recall having received any list of errors.
Do you still have it?

Gary

On Fri, 2 Dec 2005, Gary PERLMAN wrote:

> Hi!
> 
> Although I've only skimmed the paper, it inspired me to add a new feature
> to the HCI Bibliography. It shows the most frequent authors in a set of
> bibs (e.g., a subject, a journal, a conference, or several of the above).
> The help has some examples:
> 	http://www.hcibib.org/gs.html#authors
> 
> Gary
> 
> 

From danhorn@gmail.com  Fri Dec  2 08:12:51 2005
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From: Dan Horn <danhorn@gmail.com>
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Subject: Re: Six Degrees of Jonathan Grudin
Cc: danhorn@umich.edu, director@hcibib.org
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Gary,
I sent the message a long time ago.  It may still be on my older
semi-functional computer.  I'll see if I can dig it up.
Dan

On 12/2/05, Gary PERLMAN <perlman@turing.acm.org> wrote:
> From the article:
>        One beneficial side
>        effect of this process was the identification of 185 name errors in
>        the database (as well as 6 misspelled author names in the papers
>        themselves!) – a remarkably small error rate given the number of
>        entries. These errors were corrected in our analyses, and
>        forwarded to hcibib in order to update their database.
> I don't recall having received any list of errors.
> Do you still have it?
>
> Gary
>
> On Fri, 2 Dec 2005, Gary PERLMAN wrote:
>
> > Hi!
> >
> > Although I've only skimmed the paper, it inspired me to add a new feature
> > to the HCI Bibliography. It shows the most frequent authors in a set of
> > bibs (e.g., a subject, a journal, a conference, or several of the above).
> > The help has some examples:
> >       http://www.hcibib.org/gs.html#authors
> >
> > Gary
> >
> >
>
>

From acantor@cantoraccess.com  Fri Jan 27 16:32:26 2006
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From: "Alan Cantor" <acantor@cantoraccess.com>
To: <acantor@cantoraccess.com>
Subject: Dilemma: What to do with Legacy PDF?
Date: Fri, 27 Jan 2006 16:33:41 -0500
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Many organizations, especially governments, have large legacy PDF
collections, the majority of which are not accessible to people who use
screen readers and other assistive technologies. This poses a dilemma:
should organizations make every PDF accessible? Is the time and cost
necessary?

The Archive Dilemma: What to do with Legacy PDF Files

By Glenda Watson Hyatt

http://www.accessiblecontent.com/online/v1n2/index.php?view=pdflegacy

Alan Cantor
Cantor Access Inc.
acantor@cantoraccess.com
www.cantoraccess.com


From jkarat@us.ibm.com  Mon Jan 30 11:30:55 2006
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Subject: Re: INTERACT Conferences
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Gary;

Looks like she is in Texas.


Armitage, Helene S.   
IBM employee, Regular 
IBM Global Services, Headquarters
Vice President, and Chief Architect Advanced Solutions



Phone:
1-512-838-8555 (T/L: 678-8555)
E-mail:
armitage@us.ibm.com



John Karat
jkarat@us.ibm.com
phone:1-914-784-7832
fax:1-914-784-6032
To:     John Karat/Watson/IBM@IBMUS
cc:      
Subject:        Re: INTERACT Conferences


Hi John,

Can you get me an email for Helene Armitage, VP of technology and/or Unix 
dev
at IBM? We overlapped in my Bell Labs days. I'd like to catch up.

Gary

On Wed, 25 Jan 2006, Gary PERLMAN wrote:

> Sure. I'll put them in the hopper. -- Gary
> 
> On Wed, 25 Jan 2006, John Karat wrote:
> 
> > Springer inherited an HCI series from Kluwer Academic - here is the 
> > pointer 
> > 
http://www.springer.com/sgw/cda/frontpage/0,,4-155-69-33113872-0,00.html
> > Could these make it into the bibliography?
> > 
> > John
> > 
> > John Karat
> > jkarat@us.ibm.com
> > phone:1-914-784-7832
> > fax:1-914-784-6032
> > To:     John Karat/Watson/IBM@IBMUS
> > cc: 
> > Subject:        Re: INTERACT Conferences
> > 
> > 
> > Hi again, John,
> > 
> > Well, you got me started, and publishers are MUCH more consistent in 
their
> > online formats now, so I went into a litle frenzy and -- including the
> > INTERACT conferences -- added 46 proceedings / journal volumes, 
totalling
> > 2847 papers. Reading all the stuff I found will take longer.
> > 
> > The HCI Bibliography thanks you.
> > 
> > Gary
> > 
> > On Mon, 21 Nov 2005, Gary PERLMAN wrote:
> > 
> > > Hi John,
> > > 
> > > Contents received. Thanks.
> > > 
> > > http://www.hcibib.org/bibtoc.cgi?file=ftp/INT03*
> > > 
> > > Gary
> > > 
> > > On Mon, 14 Nov 2005, Gary PERLMAN wrote:
> > > 
> > > > Hi John,
> > > > 
> > > > I have to admit I am getting behind in my HCIBIB hobby,
> > > > but the squeaky wheel gets the grease. ;-)
> > > > 
> > > > Generally, having the proceedings makes it easier to check 
information
> > > > that is increasingly available online:
> > > > 
> > > > 
> > 
http://www.idemployee.id.tue.nl/g.w.m.rauterberg/conferences/INTERACT2003/proceedings.html

> > 
> > > > 
> > > > 
> > 
http://www.springerlink.com/(cid1wbu0ds2hr1552ezknn2l)/app/home/issue.asp?referrer=parent&backto=journal,174,2294;linkingpublicationresults,1:105633,1

> > 
> > > > 
> > > > When we moved to Montreal, I donated all the journals and 
proceedings 
> > the HCIBIB had acquired to the new HCI program at SUNY Oswego. I am 
> > hesitant to start a new collection, so I'll try to work with what's 
> > online.
> > > > 
> > > > The larger proceedings have a decreasing presence in the HCIBIB. 
> > Interact has not had abstracts since 1990. HFES stopped having them in 

> > 1995, and people cared so little that I stopped adding HFES annual 
> > meetings the next year; no one has complained, or even mentioned the 
fact.
> > > > 
> > > > But I'll move the Interact proceedings to the top of the list of 
what 
> > there is to do.
> > > > 
> > > > Best wishes,
> > > > 
> > > > Gary
> > > > 
> > > > On Fri, 11 Nov 2005, John Karat wrote:
> > > > 
> > > > > Hey Gary;
> > > > > 
> > > > > I can send you a copy of the INTERACT 2003 proceedings (and 
maybe 
> > even the 
> > > > > INTERACT 2005 proceedings) if that would help them get into the 
> > HCIBIB 
> > > > > abstracts.
> > > > > 
> > > > > Let me know.
> > > > > 
> > > > > Cheers;
> > > > > John
> > > > > 
> > > > > John Karat
> > > > > jkarat@us.ibm.com
> > > > > phone:1-914-784-7832
> > > > > fax:1-914-784-6032
> > > > 
> > > 
> > > 
> > 
> > 
> > 
> 
> 



--=_alternative 005AA93D85257106_=
Content-Type: text/html; charset="US-ASCII"


<br><font size=2 face="sans-serif">Gary;</font>
<br>
<br><font size=2 face="sans-serif">Looks like she is in Texas.</font>
<table width=100%>
<tr valign=top>
<td width=100% bgcolor=white><font size=2><br>
</font>
<table width=100%>
<tr>
<td width=100% bgcolor=white><font size=3 face="Arial"><b>Armitage, Helene
S. </b>&nbsp; <b><br>
IBM employee, Regular</b> <br>
IBM Global Services, Headquarters<br>
Vice President, and Chief Architect Advanced Solutions</font>
<br></table>
<br><font size=2><br>
</font>
<table width=100%>
<tr>
<td width=17% bgcolor=white><font size=3 face="Arial">Phone:</font>
<td colspan=2 bgcolor=white><font size=3 face="Arial">1-512-838-8555 (T/L:
678-8555)</font>
<tr>
<td bgcolor=white><font size=3 face="Arial">E-mail:</font>
<td colspan=2 bgcolor=white><a href=mailto:armitage@us.ibm.com><font size=3 color=blue face="Arial"><u>armitage@us.ibm.com</u></font></a></table>
<br></table>
<br>
<br>
<br><font size=2 face="sans-serif">John Karat<br>
jkarat@us.ibm.com<br>
phone:1-914-784-7832<br>
fax:1-914-784-6032</font>
<p><font size=1 color=#800080 face="sans-serif">To: &nbsp; &nbsp; &nbsp;
&nbsp;</font><font size=1 face="sans-serif">John Karat/Watson/IBM@IBMUS</font>
<br><font size=1 color=#800080 face="sans-serif">cc: &nbsp; &nbsp; &nbsp;
&nbsp; </font>
<br><font size=1 color=#800080 face="sans-serif">Subject: &nbsp; &nbsp;
&nbsp; &nbsp;</font><font size=1 face="sans-serif">Re: INTERACT
Conferences</font>
<br>
<br>
<br><font size=2><tt>Hi John,<br>
<br>
Can you get me an email for Helene Armitage, VP of technology and/or Unix
dev<br>
at IBM? We overlapped in my Bell Labs days. I'd like to catch up.<br>
<br>
Gary<br>
<br>
On Wed, 25 Jan 2006, Gary PERLMAN wrote:<br>
<br>
&gt; Sure. I'll put them in the hopper. -- Gary<br>
&gt; <br>
&gt; On Wed, 25 Jan 2006, John Karat wrote:<br>
&gt; <br>
&gt; &gt; Springer inherited an HCI series from Kluwer Academic - here
is the <br>
&gt; &gt; pointer <br>
&gt; &gt; http://www.springer.com/sgw/cda/frontpage/0,,4-155-69-33113872-0,00.html<br>
&gt; &gt; Could these make it into the bibliography?<br>
&gt; &gt; <br>
&gt; &gt; John<br>
&gt; &gt; <br>
&gt; &gt; John Karat<br>
&gt; &gt; jkarat@us.ibm.com<br>
&gt; &gt; phone:1-914-784-7832<br>
&gt; &gt; fax:1-914-784-6032<br>
&gt; &gt; To: &nbsp; &nbsp; John Karat/Watson/IBM@IBMUS<br>
&gt; &gt; cc: &nbsp; &nbsp; &nbsp;<br>
&gt; &gt; Subject: &nbsp; &nbsp; &nbsp; &nbsp;Re: INTERACT Conferences<br>
&gt; &gt; <br>
&gt; &gt; <br>
&gt; &gt; Hi again, John,<br>
&gt; &gt; <br>
&gt; &gt; Well, you got me started, and publishers are MUCH more consistent
in their<br>
&gt; &gt; online formats now, so I went into a litle frenzy and -- including
the<br>
&gt; &gt; INTERACT conferences -- added 46 proceedings / journal volumes,
totalling<br>
&gt; &gt; 2847 papers. Reading all the stuff I found will take longer.<br>
&gt; &gt; <br>
&gt; &gt; The HCI Bibliography thanks you.<br>
&gt; &gt; <br>
&gt; &gt; Gary<br>
&gt; &gt; <br>
&gt; &gt; On Mon, 21 Nov 2005, Gary PERLMAN wrote:<br>
&gt; &gt; <br>
&gt; &gt; &gt; Hi John,<br>
&gt; &gt; &gt; <br>
&gt; &gt; &gt; Contents received. Thanks.<br>
&gt; &gt; &gt; <br>
&gt; &gt; &gt; http://www.hcibib.org/bibtoc.cgi?file=ftp/INT03*<br>
&gt; &gt; &gt; <br>
&gt; &gt; &gt; Gary<br>
&gt; &gt; &gt; <br>
&gt; &gt; &gt; On Mon, 14 Nov 2005, Gary PERLMAN wrote:<br>
&gt; &gt; &gt; <br>
&gt; &gt; &gt; &gt; Hi John,<br>
&gt; &gt; &gt; &gt; <br>
&gt; &gt; &gt; &gt; I have to admit I am getting behind in my HCIBIB hobby,<br>
&gt; &gt; &gt; &gt; but the squeaky wheel gets the grease. ;-)<br>
&gt; &gt; &gt; &gt; <br>
&gt; &gt; &gt; &gt; Generally, having the proceedings makes it easier to
check information<br>
&gt; &gt; &gt; &gt; that is increasingly available online:<br>
&gt; &gt; &gt; &gt; <br>
&gt; &gt; &gt; &gt; <br>
&gt; &gt; http://www.idemployee.id.tue.nl/g.w.m.rauterberg/conferences/INTERACT2003/proceedings.html<br>
&gt; &gt; <br>
&gt; &gt; &gt; &gt; <br>
&gt; &gt; &gt; &gt; <br>
&gt; &gt; http://www.springerlink.com/(cid1wbu0ds2hr1552ezknn2l)/app/home/issue.asp?referrer=parent&amp;backto=journal,174,2294;linkingpublicationresults,1:105633,1<br>
&gt; &gt; <br>
&gt; &gt; &gt; &gt; <br>
&gt; &gt; &gt; &gt; When we moved to Montreal, I donated all the journals
and proceedings <br>
&gt; &gt; the HCIBIB had acquired to the new HCI program at SUNY Oswego.
I am <br>
&gt; &gt; hesitant to start a new collection, so I'll try to work with
what's <br>
&gt; &gt; online.<br>
&gt; &gt; &gt; &gt; <br>
&gt; &gt; &gt; &gt; The larger proceedings have a decreasing presence in
the HCIBIB. <br>
&gt; &gt; Interact has not had abstracts since 1990. HFES stopped having
them in <br>
&gt; &gt; 1995, and people cared so little that I stopped adding HFES annual
<br>
&gt; &gt; meetings the next year; no one has complained, or even mentioned
the fact.<br>
&gt; &gt; &gt; &gt; <br>
&gt; &gt; &gt; &gt; But I'll move the Interact proceedings to the top of
the list of what <br>
&gt; &gt; there is to do.<br>
&gt; &gt; &gt; &gt; <br>
&gt; &gt; &gt; &gt; Best wishes,<br>
&gt; &gt; &gt; &gt; <br>
&gt; &gt; &gt; &gt; Gary<br>
&gt; &gt; &gt; &gt; <br>
&gt; &gt; &gt; &gt; On Fri, 11 Nov 2005, John Karat wrote:<br>
&gt; &gt; &gt; &gt; <br>
&gt; &gt; &gt; &gt; &gt; Hey Gary;<br>
&gt; &gt; &gt; &gt; &gt; <br>
&gt; &gt; &gt; &gt; &gt; I can send you a copy of the INTERACT 2003 proceedings
(and maybe <br>
&gt; &gt; even the <br>
&gt; &gt; &gt; &gt; &gt; INTERACT 2005 proceedings) if that would help
them get into the <br>
&gt; &gt; HCIBIB <br>
&gt; &gt; &gt; &gt; &gt; abstracts.<br>
&gt; &gt; &gt; &gt; &gt; <br>
&gt; &gt; &gt; &gt; &gt; Let me know.<br>
&gt; &gt; &gt; &gt; &gt; <br>
&gt; &gt; &gt; &gt; &gt; Cheers;<br>
&gt; &gt; &gt; &gt; &gt; John<br>
&gt; &gt; &gt; &gt; &gt; <br>
&gt; &gt; &gt; &gt; &gt; John Karat<br>
&gt; &gt; &gt; &gt; &gt; jkarat@us.ibm.com<br>
&gt; &gt; &gt; &gt; &gt; phone:1-914-784-7832<br>
&gt; &gt; &gt; &gt; &gt; fax:1-914-784-6032<br>
&gt; &gt; &gt; &gt; <br>
&gt; &gt; &gt; <br>
&gt; &gt; &gt; <br>
&gt; &gt; <br>
&gt; &gt; <br>
&gt; &gt; <br>
&gt; <br>
&gt; <br>
<br>
</tt></font>
<br>
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MIME-Version: 1.0
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Wow, Hi Gary!
It is lovely to hear from you.  You sound wonderful and like life has been 
fun and rewarding.  I live in Austin, Texas and travel most weeks.  I 
spent a few years rumbling around the industry working for UNIX 
International and Tandem Computers and a few others before finding that I 
loved Austin and needed to live here.  I came to IBM to find a paycheck 
while I was looking around for my next job, and that was over 13 years 
ago; I found  a company with tremendous potential, great resources, and 
great people and I like the challenge of making big projects in the 
industry effective.  I built the development team that delivered the first 
3 versions of Websphere for IBM, and then put UNIX and Linx on the IBM big 
iron Regatta boxes and worked on putting Linux on all of the IBM 
servers... it has been fun.  I'm working on next generation service 
delivery models right now, and this might be the best yet.  What a nerd I 
am.. no kids and too much travel and work.  I am happy for you and 
delighted to hear from you.
All the best,
H

Helene Armitage
Vice President, and Chief Architect Advanced Solutions
IBM Global Services
11501 Burnet Road, Building 901 3G017, Austin, TX  78758
Office Phone: 512-838-8555  T/L 678-8555
Mobile Phone: 512-423-7451




Gary PERLMAN <perlman@turing.acm.org> 
01/30/2006 12:59 PM

To
Helene Armitage/Austin/IBM@IBMUS
cc

Subject
from command line option standards ...






Hi Helene,

I stumbled on you on the web and wanted to congratulate you on
your success! It must be a fascinating story.

Since I saw you so briefly at HFS'87 in NYC, Caroline and I moved
to Columbus where we were professors at OSU. After 12 years teaching,
I moved to OCLC.org, where I had been consulting for a few years.
Somewhere in there we got married and now have two sons, Mark 12 and
George 9. Caroline took a position at McGill and we all moved to
Montreal (my home town). I telecommute to OCLC in Ohio.

Best wishes,

Gary Perlman
http://www.acm.org/perlman/




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<br><font size=2 face="sans-serif">Wow, Hi Gary!</font>
<br><font size=2 face="sans-serif">It is lovely to hear from you. &nbsp;You
sound wonderful and like life has been fun and rewarding. &nbsp;I live
in Austin, Texas and travel most weeks. &nbsp;I spent a few years rumbling
around the industry working for UNIX International and Tandem Computers
and a few others before finding that I loved Austin and needed to live
here. &nbsp;I came to IBM to find a paycheck while I was looking around
for my next job, and that was over 13 years ago; I found &nbsp;a company
with tremendous potential, great resources, and great people and I like
the challenge of making big projects in the industry effective. &nbsp;I
built the development team that delivered the first 3 versions of Websphere
for IBM, and then put UNIX and Linx on the IBM big iron Regatta boxes and
worked on putting Linux on all of the IBM servers... it has been fun. &nbsp;I'm
working on next generation service delivery models right now, and this
might be the best yet. &nbsp;What a nerd I am.. no kids and too much travel
and work. &nbsp;I am happy for you and delighted to hear from you.</font>
<br><font size=2 face="sans-serif">All the best,</font>
<br><font size=2 face="sans-serif">H</font>
<br>
<br><font size=2 face="sans-serif">Helene Armitage<br>
Vice President, and Chief Architect Advanced Solutions<br>
IBM Global Services<br>
11501 Burnet Road, Building 901 3G017, Austin, TX &nbsp;78758<br>
Office Phone: 512-838-8555 &nbsp;T/L 678-8555<br>
Mobile Phone: 512-423-7451<br>
</font>
<br>
<br>
<br>
<table width=100%>
<tr valign=top>
<td width=40%><font size=1 face="sans-serif"><b>Gary PERLMAN &lt;perlman@turing.acm.org&gt;</b>
</font>
<p><font size=1 face="sans-serif">01/30/2006 12:59 PM</font>
<td width=59%>
<table width=100%>
<tr>
<td>
<div align=right><font size=1 face="sans-serif">To</font></div>
<td valign=top><font size=1 face="sans-serif">Helene Armitage/Austin/IBM@IBMUS</font>
<tr>
<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td valign=top>
<tr>
<td>
<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td valign=top><font size=1 face="sans-serif">from command line option
standards ...</font></table>
<br>
<table>
<tr valign=top>
<td>
<td></table>
<br></table>
<br>
<br>
<br><font size=2><tt>Hi Helene,<br>
<br>
I stumbled on you on the web and wanted to congratulate you on<br>
your success! It must be a fascinating story.<br>
<br>
Since I saw you so briefly at HFS'87 in NYC, Caroline and I moved<br>
to Columbus where we were professors at OSU. After 12 years teaching,<br>
I moved to OCLC.org, where I had been consulting for a few years.<br>
Somewhere in there we got married and now have two sons, Mark 12 and<br>
George 9. Caroline took a position at McGill and we all moved to<br>
Montreal (my home town). I telecommute to OCLC in Ohio.<br>
<br>
Best wishes,<br>
<br>
Gary Perlman<br>
http://www.acm.org/perlman/<br>
<br>
<br>
</tt></font>
<br>
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MIME-Version: 1.0
Subject: Re: from command line option standards ...
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mentornet and girls Inc are two of my faves  :-)

Helene Armitage
Vice President, and Chief Architect Advanced Solutions
IBM Global Services
11501 Burnet Road, Building 901 3G017, Austin, TX  78758
Office Phone: 512-838-8555  T/L 678-8555
Mobile Phone: 512-423-7451




Gary PERLMAN <perlman@turing.acm.org> 
01/31/2006 08:12 AM

To
Helene Armitage/Austin/IBM@IBMUS
cc

Subject
Re: from command line option standards ...






Thanks for the update. I've been to Austin several times, especially
when we had friends at MCC, and always enjoyed it. I felt the same
way about moving to Boston in 1984. I just had to move there.

Soon after moving back to Montreal, we had a 30-year high school reunion,
and I found that catching up is nice. After helping compile a CD with
almost 3000 pictures from the 60s and 70s for the reunion, I also thought
very long term memory was a fascinating subject. Not so fascinating that
I would do some real psychology, though.

Poking around the Web, I saw your name associated with getting girls
interested in engineering and science. That's a great cause. My own
little passion is getting people in contact with HCI information at
                 http://hcibib.org/
and there is a kids page at:
                 http://hcibib.org/kids/
which has just a few girlinks, like:
                 http://www.mentorgirls.org/
(which seems to have been shut down) can you suggest any others?

Best,

Gary

On Mon, 30 Jan 2006, Helene Armitage wrote:

> Wow, Hi Gary!
> It is lovely to hear from you.  You sound wonderful and like life has 
been 
> fun and rewarding.  I live in Austin, Texas and travel most weeks.  I 
> spent a few years rumbling around the industry working for UNIX 
> International and Tandem Computers and a few others before finding that 
I 
> loved Austin and needed to live here.  I came to IBM to find a paycheck 
> while I was looking around for my next job, and that was over 13 years 
> ago; I found  a company with tremendous potential, great resources, and 
> great people and I like the challenge of making big projects in the 
> industry effective.  I built the development team that delivered the 
first 
> 3 versions of Websphere for IBM, and then put UNIX and Linx on the IBM 
big 
> iron Regatta boxes and worked on putting Linux on all of the IBM 
> servers... it has been fun.  I'm working on next generation service 
> delivery models right now, and this might be the best yet.  What a nerd 
I 
> am.. no kids and too much travel and work.  I am happy for you and 
> delighted to hear from you.
> All the best,
> H
> 
> Helene Armitage
> Vice President, and Chief Architect Advanced Solutions
> IBM Global Services
> 11501 Burnet Road, Building 901 3G017, Austin, TX  78758
> Office Phone: 512-838-8555  T/L 678-8555
> Mobile Phone: 512-423-7451
> 
> 
> 
> 
> Gary PERLMAN <perlman@turing.acm.org> 
> 01/30/2006 12:59 PM
> 
> To
> Helene Armitage/Austin/IBM@IBMUS
> cc
> 
> Subject
> from command line option standards ...
> 
> 
> 
> 
> 
> 
> Hi Helene,
> 
> I stumbled on you on the web and wanted to congratulate you on
> your success! It must be a fascinating story.
> 
> Since I saw you so briefly at HFS'87 in NYC, Caroline and I moved
> to Columbus where we were professors at OSU. After 12 years teaching,
> I moved to OCLC.org, where I had been consulting for a few years.
> Somewhere in there we got married and now have two sons, Mark 12 and
> George 9. Caroline took a position at McGill and we all moved to
> Montreal (my home town). I telecommute to OCLC in Ohio.
> 
> Best wishes,
> 
> Gary Perlman
> http://www.acm.org/perlman/
> 
> 
> 
> 



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Content-Type: text/html; charset="US-ASCII"


<br><font size=2 face="sans-serif">mentornet and girls Inc are two of my
faves &nbsp;:-)</font>
<br>
<br><font size=2 face="sans-serif">Helene Armitage<br>
Vice President, and Chief Architect Advanced Solutions<br>
IBM Global Services<br>
11501 Burnet Road, Building 901 3G017, Austin, TX &nbsp;78758<br>
Office Phone: 512-838-8555 &nbsp;T/L 678-8555<br>
Mobile Phone: 512-423-7451<br>
</font>
<br>
<br>
<br>
<table width=100%>
<tr valign=top>
<td width=40%><font size=1 face="sans-serif"><b>Gary PERLMAN &lt;perlman@turing.acm.org&gt;</b>
</font>
<p><font size=1 face="sans-serif">01/31/2006 08:12 AM</font>
<td width=59%>
<table width=100%>
<tr>
<td>
<div align=right><font size=1 face="sans-serif">To</font></div>
<td valign=top><font size=1 face="sans-serif">Helene Armitage/Austin/IBM@IBMUS</font>
<tr>
<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td valign=top>
<tr>
<td>
<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td valign=top><font size=1 face="sans-serif">Re: from command line option
standards ...</font></table>
<br>
<table>
<tr valign=top>
<td>
<td></table>
<br></table>
<br>
<br>
<br><font size=2><tt>Thanks for the update. I've been to Austin several
times, especially<br>
when we had friends at MCC, and always enjoyed it. I felt the same<br>
way about moving to Boston in 1984. I just had to move there.<br>
<br>
Soon after moving back to Montreal, we had a 30-year high school reunion,<br>
and I found that catching up is nice. After helping compile a CD with<br>
almost 3000 pictures from the 60s and 70s for the reunion, I also thought<br>
very long term memory was a fascinating subject. Not so fascinating that<br>
I would do some real psychology, though.<br>
<br>
Poking around the Web, I saw your name associated with getting girls<br>
interested in engineering and science. That's a great cause. My own<br>
little passion is getting people in contact with HCI information at<br>
 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
http://hcibib.org/<br>
and there is a kids page at:<br>
 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
http://hcibib.org/kids/<br>
which has just a few girlinks, like:<br>
 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
http://www.mentorgirls.org/<br>
(which seems to have been shut down) can you suggest any others?<br>
<br>
Best,<br>
<br>
Gary<br>
<br>
On Mon, 30 Jan 2006, Helene Armitage wrote:<br>
<br>
&gt; Wow, Hi Gary!<br>
&gt; It is lovely to hear from you. &nbsp;You sound wonderful and like
life has been <br>
&gt; fun and rewarding. &nbsp;I live in Austin, Texas and travel most weeks.
&nbsp;I <br>
&gt; spent a few years rumbling around the industry working for UNIX <br>
&gt; International and Tandem Computers and a few others before finding
that I <br>
&gt; loved Austin and needed to live here. &nbsp;I came to IBM to find
a paycheck <br>
&gt; while I was looking around for my next job, and that was over 13 years
<br>
&gt; ago; I found &nbsp;a company with tremendous potential, great resources,
and <br>
&gt; great people and I like the challenge of making big projects in the
<br>
&gt; industry effective. &nbsp;I built the development team that delivered
the first <br>
&gt; 3 versions of Websphere for IBM, and then put UNIX and Linx on the
IBM big <br>
&gt; iron Regatta boxes and worked on putting Linux on all of the IBM <br>
&gt; servers... it has been fun. &nbsp;I'm working on next generation service
<br>
&gt; delivery models right now, and this might be the best yet. &nbsp;What
a nerd I <br>
&gt; am.. no kids and too much travel and work. &nbsp;I am happy for you
and <br>
&gt; delighted to hear from you.<br>
&gt; All the best,<br>
&gt; H<br>
&gt; <br>
&gt; Helene Armitage<br>
&gt; Vice President, and Chief Architect Advanced Solutions<br>
&gt; IBM Global Services<br>
&gt; 11501 Burnet Road, Building 901 3G017, Austin, TX &nbsp;78758<br>
&gt; Office Phone: 512-838-8555 &nbsp;T/L 678-8555<br>
&gt; Mobile Phone: 512-423-7451<br>
&gt; <br>
&gt; <br>
&gt; <br>
&gt; <br>
&gt; Gary PERLMAN &lt;perlman@turing.acm.org&gt; <br>
&gt; 01/30/2006 12:59 PM<br>
&gt; <br>
&gt; To<br>
&gt; Helene Armitage/Austin/IBM@IBMUS<br>
&gt; cc<br>
&gt; <br>
&gt; Subject<br>
&gt; from command line option standards ...<br>
&gt; <br>
&gt; <br>
&gt; <br>
&gt; <br>
&gt; <br>
&gt; <br>
&gt; Hi Helene,<br>
&gt; <br>
&gt; I stumbled on you on the web and wanted to congratulate you on<br>
&gt; your success! It must be a fascinating story.<br>
&gt; <br>
&gt; Since I saw you so briefly at HFS'87 in NYC, Caroline and I moved<br>
&gt; to Columbus where we were professors at OSU. After 12 years teaching,<br>
&gt; I moved to OCLC.org, where I had been consulting for a few years.<br>
&gt; Somewhere in there we got married and now have two sons, Mark 12 and<br>
&gt; George 9. Caroline took a position at McGill and we all moved to<br>
&gt; Montreal (my home town). I telecommute to OCLC in Ohio.<br>
&gt; <br>
&gt; Best wishes,<br>
&gt; <br>
&gt; Gary Perlman<br>
&gt; http://www.acm.org/perlman/<br>
&gt; <br>
&gt; <br>
&gt; <br>
&gt; <br>
<br>
</tt></font>
<br>
--=_alternative 0008F2B885257108_=--

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Subject: UIEtips: The Truth About Download Time
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UIEtips: The Truth About Download Time
2/14/06

Contents:

- Letter from the Editor
- UIE Roadshow: Philadelphia and DC Price Increase
- Feature Article: The Truth About Download Time
- What's Happening at the UIE Brain Sparks blog?
- UIE Roadshow Scholarship Program for Full-Time Students


- o - o - o -

--> Letter from the Editor

Greetings,

As we study how people interact with web sites, we keep having to
remind ourselves one important thing: we need to be very careful when
we *listen* to our users. I don't mean that we have to listen to them
carefully. Instead, I mean we have to interpret what they are saying
with caution and care.

When users say what they like or don't like about a design, they mean
well. I think they really intend to help us understand how to make
things better.

Unfortunately, they are the wrong people to help us. Study after study
shows us that users can't attend to the details necessary to arrive at
the right solution. Instead, they'll often suggest changes that, when
executed, fail to make any improvements at all and, all too often,
make the experience worse.

In today's UIEtips, we've dug into the archive and brought you an
article to help us remember to be careful in our interpretations. In
"The Truth about Download Time", originally written in 2001 by
Christine Perfetti and Lori Landesman, we revisit our discovery that
just because users believe a site to be slow doesn't mean speeding it
up will make them happy.

Since we conducted the original research five years ago, we've
repeatedly discovered users are more interested in achieving their
goals than having speedy page loads. Since goals are often complex and
require the users to be thoughtful, the best designed sites seem to
get away with slower-than-average pages.

So, if we're not supposed to *listen* to our users, what *are* we
supposed to do to learn what to improve? Watch the users. Study them.
Understand what they are trying to do. Learn what happens when they
try and fail. (Or succeed.)

It would be a wonderful world if we could just say to our users, "Tell
us what we need to fix" and they'd give us a complete list. Every
design would be perfect within weeks of deployment. Unfortunately,
it's far more complex than that scenario would allow.

This is why we've packed our new Roadshow with a ton of tips about
collecting and disseminating information from our users. The more we
learn and the more everyone on the team understands, the better our
designs will be.

You can learn more about the UIE Roadshow program and all the
techniques for improving your web site design at
http://www.uieroadshow.com . Almost every city is full (we found more
space for Seattle, but it's still going to be tight), so you'll want
to register right away. (This Thursday, 2/16, is a big day: the prices
for the DC and Philadelphia events increase and it's the last day to
register for Atlanta online. Don't delay.)

What's been your experience with listening to what users actually say?
Have you found you need to look beyond their words and understand
what's really going on? Or are we completely off base? We'd love to
hear your thoughts. Just leave us your comments at the UIE Brainsparks
Blog: http://tinyurl.com/bxta5

Enjoy this week's article,

Jared M. Spool
Editor, UIEtips

p.s. You'll want to register by this Thursday, 2/16, to ensure you get
the best prices available and reserve your seat in the city of your
choice. We're close to selling out in every venue. Register at
http://www.uieroadshow.com


- o - o - o -

--> UIE Roadshow: Philadelphia and DC Price Increase 2/16

This Thursday, 2/16, is a big day: the prices for the DC and
Philadelphia events increase and it's the last day to register for
Atlanta online. Don't delay. (See details about the program at
http://www.uie.com/events/roadshow )

In just one day, you'll see the secrets behind successful designs
including Lands' End, A.G. Edwards, Staples.com, the Bureau of Labor
and Statistics, CNN.com, and the BBC.It's important that you take
advantage of it, before the opportunity vanishes.

Remember:
   - Philadelphia and Washington, DC -- early $495 early registration
     price ends 2/16
   - Atlanta -- last chance to register online on 2/16

This is an event you won't want to miss. Of course, there's a lot more
to tell you about the UIE Roadshow. You can find out everything you
want about topics, the venues, and all the other details at
http://www.uie.com/events/roadshow/


- o - o - o -

--> Feature Article: The Truth About Download Time
     By Christine Perfetti and Lori Landesman

We hear all the time from web designers that they spend countless
hours and resources trying to speed up their web pages' download time
because they believe that people are turned off by slow-loading pages.
Their concerns have been amplified by experts like Jakob Nielsen who
asserts that users become frustrated after waiting too long for pages
to load. It makes sense that a slow loading page is unusable. We know
that if a page takes 2 hours to load, chances are people will abandon
their tasks. But when does download time go from too slow to fast
enough?

Nielsen reports that the home pages of the most popular sites he
studied took an average of 8 seconds to download, whereas the pages of
the less popular sites took an average of 19 seconds to download. He
therefore concludes that users will be annoyed or frustrated by pages
that take any longer than about 10 seconds to load.

When we began our research, we thought we would find a strong
relationship between page download time and usability: sites with
faster download times would be more usable than slower sites. We also
expected that users would be consistent in their ratings of site
speed, and that these ratings would correlate strongly with the actual
speed of the sites.

To test these predictions, we studied 10 different web sites over a 56
kbps modem. On these sites, we had users perform their own personal
tasks; each user did something that was interesting and meaningful to
her. No two users performed the same tasks on any site. For each of
the sites, we had users rate how fast they felt the site was. We
called the users' measures their "perceived speed" of the site. Later,
we watched videotapes of the studies and measured the actual download
times of the pages.

We started by confirming one of our hypotheses: all users rated the
speed of the 10 web sites consistently; they thought Amazon.com,
REI.com, and L.L. Bean.com were the fastest and About.com was the
slowest. Despite having performed different tasks on these sites,
users were consistent in their reports of perceived speed.

Our other finding, though, took us entirely by surprise. When we
looked at the actual download speeds of the sites we tested, we
found that there was no correlation between these and the perceived
speeds reported by our users. About.com, rated slowest by our users,
was actually the fastest site (average: 8 seconds). Amazon.com, rated
as one of the fastest sites by users, was really the slowest (average:
36 seconds).

There was still another surprising finding from our study: a strong
correlation between perceived download time and whether users
successfully completed their tasks on a site. There was, however, no
correlation between actual download time and task success, causing us
to discard our original hypothesis. It seems that, when people
accomplish what they set out to do on a site, they perceive that site
to be fast.

When we thought about these findings, they made a lot of sense to us.
If people can't find what they want on a site, they will regard the
site as a waste of time (and slow). But, when users successfully
complete tasks on a site, they will perceive their time there as
having been well spent.

Jakob Nielsen tells designers to focus efforts on improving actual
page download times on their sites. But what we're seeing leads us to
wonder if it's worth the resources to make web pages load like
lightning. Instead, we're wondering: When users are complaining about
the download speed of your site, what are they actually complaining
about? Are you better off making the site load faster or ensuring that
users complete their tasks?


       +  +  +

Christine and Lori's article is also available on our web site at
http://tinyurl.com/b7hem

What do you think of this study? Does it match what you've found? We'd
love to hear your thoughts. Just leave us your comments at the UIE
Brainsparks Blog: http://tinyurl.com/bxta5

       +  +  +

Want to learn more UIE research findings? We'll be discussing our most
groundbreaking research at our upcoming program UIE Roadshow: Web
Design Foundations. You can get more information at
http://www.uie.com/events/roadshow/


- o - o - o -

--> What's Happening at the UIE Brain Sparks blog?

Since we started the UIE Brain Sparks blog a few months ago,
we've had some interesting posts. Here's some of our most recent
musings:

 > The Most Effective Super Bowl Ad

Josh finds out that the most effective super bowl ad was the Disney ad
in which athletes tried to perfect their "I'm going to Disneyworld"
quote, commonly spoken by a member of the winning team after the big
game. http://tinyurl.com/c2p5r

 > Alphabetized Links are Random Links

Unless you can be absolutely sure that users will know the exact terms
in your list, alphabetical order is just random order, Jared thinks.
http://tinyurl.com/9bvxk

 > The Grizzly Man: Disruption that Works

Advertising is all about disruption. TV ads disrupt users from the
content. Billboard signs can disrupt people from focusing on driving.
Online ads function similarly -- they disrupt users from the content
they're looking for. That's why it's a surprise when Christine
encountered an online advertisement that worked effectively.
http://tinyurl.com/7ldo6

You can subscribe to the Brain Sparks blog's feed. You can find
everything you need to know here:
http://www.uie.com/brainsparks/subscribe/


- o - o - o -

--> UIE Roadshow Scholarship Program

If you're currently a full-time student, User Interface Engineering
would like to give you the chance to attend our events at a
substantially discounted price.

We're offering scholarships for this year's UIE Roadshow: Web Design
Foundations.  ( http://www.uie.com/events/roadshow/ )

We will award 12 scholarships (2 per roadshow city) to eligible
full-time students, reducing the registration free to just $75 for the
full day of insights!

Read more about the scholarship program and the application process
at: http://www.uie.com/events/roadshow/scholarship/ .


   + + +

Do you have feedback or comments on any of UIE's articles? Send us
your thoughts on the UIE Brain Sparks blog at:
http://tinyurl.com/bxta5



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From LinkWalker@seventwentyfour.com  Mon Feb 27 17:03:01 2006
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Weekly LinkChecking analysis of www.hcibib.org as of Monday, February 27, 2006 at 3:55:28 AM

Please let us know at support@SEVENtwentyfour.com if you have any questions or problems with this report.


Site statistics:
    Domain name: www.hcibib.org
    Configuration: Case Sensitive
    Scan completed: Monday, February 27, 2006 at 3:55:28 AM
    244 of 244 URLs were scanned
    3,098 total links
    39 broken links
    358 warnings


Internal links:
    726 internal links
    0 internal link errors
    0 links to moved internal pages 
    102 internal links with warnings


Outbound links (from your site to others):
    2,372 external links
    39 external link errors
    0 links to moved external pages
    256 external warnings


Inbound links (from other sites to yours):
    Inbound links to 191 orphaned URLs were scanned
    2,010 links from other sites to this one
    5 links from other sites to this one with errors


Detailed report

Broken links into your site from elsewhere (up to 100 shown here):

    On the external site http://www.internettg.org/newsletter/dec98/freeweb.html
    when you click on "15+ conferences covered, by year",
    the link to your page http://www.hcibib.org/confer.html"
    gives the error: Not found.

    On the external site http://www.internettg.org/newsletter/dec98/freeweb.html
    when you click on "SIGCAPH",
    the link to your page http://www.hcibib.org/sigcaph/
    gives the error: Not found.

    On the external site http://www.internettg.org/newsletter/dec98/freeweb.html
    when you click on "SIGCHI",
    the link to your page http://www.hcibib.org/sigchi/
    gives the error: Not found.

    On the external site http://www.sigchi.nl/page.asp?folder=84
    when you click on "HCI Bibliography: Humor",
    the link to your page http://www.hcibib.org/hci-sites/humor.html
    gives the error: Not found.

    On the external site http://www.sigchi.nl/page.asp?folder=84&envelope=123
    when you click on "HCI Bibliography: Humor",
    the link to your page http://www.hcibib.org/hci-sites/humor.html
    gives the error: Not found.



Broken links within your site (up to 250 shown here):

    On page http://www.hcibib.org/accessibility/
    when you click on "Crunchy Technologies",
    the link to http://www.crunchy.com/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/accessibility/
    when you click on "Designing Accessible Web Sites",
    the link to http://www.cpcug.org/user/houser/section508/Default.htm
    gives the error: Not found.

    On page http://www.hcibib.org/accessibility/
    when you click on "Designing Universal Web Pages",
    the link to http://www.psc-cfp.gc.ca/eepmp-pmpee/access/welcome1_e.htm
    gives the error: Not found.

    On page http://www.hcibib.org/accessibility/
    when you click on "Guidelines for Building an Accessible Web Site",
    the link to http://www.ispn.gcal.ac.uk/accsites/AccessGuide.html
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/accessibility/
    when you click on "Jim's Guide to Accessible Information on the Internet",
    the link to http://www.ispn.gcal.ac.uk/accsites/Index.html
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/accessibility/
    when you click on "Read Easily",
    the link to http://www.readeasily.com/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/accessibility/
    when you click on "RetroAccess",
    the link to http://www.retroaccess.com/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/accessibility/
    when you click on "Section 508 Self-Evaluation Questionnaires Response Site",
    the link to http://www.508.org/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/accessibility/
    when you click on "The Growing Digital Divide in Access for People with Disabilities: Overcoming Barriers to Participation",
    the link to http://www.aasa.dshs.wa.gov/access/waddell.htm
    gives the error: Not found.

    On page http://www.hcibib.org/accessibility/
    when you click on "Web Page Accessibility Self-Evaluation Test",
    the link to http://www.psc-cfp.gc.ca/eepmp-pmpee/access/testver1_e.htm
    gives the error: Not found.

    On page http://www.hcibib.org/education/
    when you click on "Nebraska at Omaha, University of",
    the link to http://pki-ist1.unomaha.edu/craiger/hci/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/education/
    when you click on "University of Tampere",
    the link to http://www.cs.uta.fi/research/hci/teaching.html
    gives the error: Not found.

    On page http://www.hcibib.org/hci-sites/COMPANIES.html
    when you click on "EMS Risk Consulting Limited",
    the link to http://www.emsriskconsulting.co.uk/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/hci-sites/COMPANIES.html
    when you click on "Flipside - USer Exprience Design",
    the link to http://www.flipside-experience.nl/en/
    gives the error: Not found.

    On page http://www.hcibib.org/hci-sites/COMPANIES.html
    when you click on "New Tilt",
    the link to http://www.newtilt.com/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/hci-sites/COMPANIES.html
    when you click on "Quoin Technology: Performance Support Consultants",
    the link to http://www.quoin.com.au/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/hci-sites/CONSULTANTS.html
    when you click on "EMS Risk Consulting Limited",
    the link to http://www.emsriskconsulting.co.uk/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/hci-sites/CONSULTANTS.html
    when you click on "Flipside - USer Exprience Design",
    the link to http://www.flipside-experience.nl/en/
    gives the error: Not found.

    On page http://www.hcibib.org/hci-sites/CONSULTANTS.html
    when you click on "Quoin Technology: Performance Support Consultants",
    the link to http://www.quoin.com.au/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/hci-sites/HISTORY.html
    when you click on "Graphical User Interface Gallery",
    the link to http://toastytech.com/guis/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/hci-sites/JOURNALS.html
    when you click on "HCI Letters",
    the link to http://hciletters.csm.uwe.ac.uk/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/hci-sites/LABORATORIES.html
    when you click on "Adaptive Computing Lab",
    the link to http://natasha.millersv.edu/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/hci-sites/LABORATORIES.html
    when you click on "Communication and Technology Working Group",
    the link to http://www.ukans.edu/cwis/units/coms2/tekgrp/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/hci-sites/LABORATORIES.html
    when you click on "Computer Science Research",
    the link to http://www.cs.unc.edu/Research/ProjectIndex.html
    gives the error: Not found.

    On page http://www.hcibib.org/hci-sites/LABORATORIES.html
    when you click on "FOSSUL: Free and Open Source Software Usability Laboratory",
    the link to http://fossul.org/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/hci-sites/LABORATORIES.html
    when you click on "HCI Laboratory",
    the link to http://hci.ise.vt.edu/~hcil/
    gives the error: Not found.

    On page http://www.hcibib.org/hci-sites/LABORATORIES.html
    when you click on "Interactive Systems Group (GIST)",
    the link to http://www.dcs.glasgow.ac.uk/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/hci-sites/LABORATORIES.html
    when you click on "Liquid Information Organization",
    the link to http://www.liquid.org/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/hci-sites/LABORATORIES.html
    when you click on "NYU Interactive Telecommunications Program",
    the link to http://www.itp.tsoa.nyu.edu/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/hci-sites/LABORATORIES.html
    when you click on "Research Centre for Information Technology",
    the link to http://pandonia.canberra.edu.au/itcentre/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/hci-sites/LABORATORIES.html
    when you click on "User Interface Group",
    the link to http://sokrates.ani.univie.ac.at/ani/research/MCK.html
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/hci-sites/LABORATORIES.html
    when you click on "Virtual Environments, Graphics and Applications (VEGA)",
    the link to http://web.dcs.hull.ac.uk/VERC/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/hci-sites/ORGANIZATIONS.html
    when you click on "FOSSUL: Free and Open Source Software Usability Laboratory",
    the link to http://fossul.org/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/hci-sites/PEOPLE.html
    when you click on "Andrienko, Natalia & Gennady",
    the link to http://allanon.gmd.de/and/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/hci-sites/RESOURCES.html
    when you click on "Graphical User Interface Gallery",
    the link to http://toastytech.com/guis/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/intercultural/
    when you click on "English to Spanish Translation Services - Etos",
    the link to http://www.etos-services.com/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/intercultural/
    when you click on "Rosetta Stone",
    the link to http://www.cs.oberlin.edu/faculty/rms/classes/cs115/rosetta.html
    gives the error: Not found.

    On page http://www.hcibib.org/intercultural/
    when you click on "Your Ideas Translated into Brazilian Portuguese",
    the link to http://www.ideastranslated.com/
    gives the error: Domain name lookup failed (may be a transient error).

    On page http://www.hcibib.org/publications/
    when you click on "HCI Letters",
    the link to http://hciletters.csm.uwe.ac.uk/
    gives the error: Domain name lookup failed (may be a transient error).



Links to moved pages (up to 50 shown here):



Links with warnings (You have 358, up to 50 shown here):
    These links may be working fine, but our robot hasn't been 
    able to check them. We're warning you there may be a problem
    just to be safe.

    On page http://www.hcibib.org/hci-sites/LABORATORIES.html
    when you click on "Center for Human-Machine-Interaction",
    the link to http://pak.mv.uni-kl.de/
    gives the error: Request timed out.

    On page http://www.hcibib.org/hci-sites/LABORATORIES.html
    when you click on "CMD: Center for Human-Computer Studies",
    the link to http://www.cmd.uu.se/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/hci-sites/LABORATORIES.html
    when you click on "Department of Human-Computer Interaction",
    the link to http://hci.cmd.uu.se/home.html
    gives the error: Request timed out.

    On page http://www.hcibib.org/hci-sites/LABORATORIES.html
    when you click on "Gary Perlman",
    the link to http://www.acm.org/~perlman/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/hci-sites/LABORATORIES.html
    when you click on "Highly Interactive Computing in Education",
    the link to http://hi-ce.eecs.umich.edu/
    gives the error: Request timed out.

    On page http://www.hcibib.org/hci-sites/LABORATORIES.html
    when you click on "Interaction Design Laboratory",
    the link to http://www.ils.unc.edu/idl
    gives the error: Access denied.

    On page http://www.hcibib.org/hci-sites/LABORATORIES.html
    when you click on "Interaction Design Research",
    the link to http://interaction.brunel.ac.uk/
    gives the error: Request timed out.

    On page http://www.hcibib.org/hci-sites/PEOPLE.html
    when you click on "Buie, Elizabeth",
    the link to http://www.aesthetic-images.com/ebuie/usability_sec.html
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/hci-sites/PEOPLE.html
    when you click on "Kim, Kyungnam",
    the link to http://parallel.kjist.ac.kr/~knkim
    gives the error: Request timed out.

    On page http://www.hcibib.org/hci-sites/PEOPLE.html
    when you click on "Perlman, Gary",
    the link to http://www.acm.org/~perlman/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/hci-sites/PEOPLE.html
    when you click on "Robertson, Scott",
    the link to http://www.cis.drexel.edu/faculty/robertson/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/hci-sites/PEOPLE.html
    when you click on "View full-records on "people"",
    the link to http://www.hcibib.org/gs.cgi?file=internet&terms=hci-sites:people
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/hci-sites/RESOURCES.html
    when you click on "ACM SIGCHI HCI Education Survey",
    the link to http://www.acm.org/sigchi/educhi/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/hci-sites/RESOURCES.html
    when you click on "Apple Human Interface Guidelines",
    the link to http://developer.apple.com/documentation/UserExperience/Conceptual/OSXHIGuidelines/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/hci-sites/RESOURCES.html
    when you click on "Gary Perlman",
    the link to http://www.acm.org/~perlman/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/hci-sites/RESOURCES.html
    when you click on "Human Factors Perspectives on HCI (Booksite)",
    the link to http://www.acm.org/~perlman/hfeshci/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/hci-sites/RESOURCES.html
    when you click on "IBM User-Centered Design",
    the link to http://www.software.ibm.com/ucd/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/hci-sites/RESOURCES.html
    when you click on "International Interactive Communications Society",
    the link to http://www.iics.org/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/hci-sites/RESOURCES.html
    when you click on "No Dither Netscape Color Palette",
    the link to http://the-light.com/netcol.html
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/hci-sites/RESOURCES.html
    when you click on "The Keeping Found Things Found Project",
    the link to http://kftf.ischool.washington.edu/
    gives the error: Server error.

    On page http://www.hcibib.org/hci-sites/RESOURCES.html
    when you click on "View full-records on "resources"",
    the link to http://www.hcibib.org/gs.cgi?file=internet&terms=hci-sites:resources
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/hci-sites/RESOURCES.html
    when you click on "Web Pages That Suck",
    the link to http://www.webpagesthatsuck.com/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/hci-sites/RESOURCES.html
    when you click on "Web-Based User Interface Evaluation with Questionnaires",
    the link to http://www.acm.org/~perlman/question.html
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/hci-sites/RESOURCES.html
    when you click on "WebHCI: ACM SIGCHI World-Wide Web Special Interest Area",
    the link to http://www.acm.org/sigchi/webhci/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/hci-sites/RESOURCES.html
    when you click on "Webmaster Toolkit",
    the link to http://www.webmaster-toolkit.com/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    the link to http://chico.rice.edu/armadillo/Rice/K12resources.html
    which moved to http://www.rice.edu/armadillo/Rice/K12resources.html
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    when you click on "ACM SIGCHI BayCHI Kids & Computers Page",
    the link to http://www.baychi.org/bof/kids/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    when you click on "ACM SIGCHI Bulletin: Computers and Kids",
    the link to http://www.acm.org/sigchi/bulletin/kids.html
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    when you click on "CHIkids at CHI 96",
    the link to http://www.acm.org/sigchi/chi96/CHI_WEB/web_fin/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    when you click on "CHIkids at CHI 97",
    the link to http://www.acm.org/sigchi/chi97/chikids/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    when you click on "CHIkids at CHI 98",
    the link to http://www.acm.org/sigchi/chi98/chikids/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    when you click on "CHIkids at CHI 99",
    the link to http://www.acm.org/sigchi/chi99/chikids/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    when you click on "CSILE: Computer Supported Intentional Learning Environments",
    the link to http://csile.oise.utoronto.ca/
    gives the error: Request timed out.

    On page http://www.hcibib.org/kids/
    when you click on "Designing For or Designing With? Informant Design For Interactive Learning Environments",
    the link to http://www.acm.org/sigchi/chi97/proceedings/paper/ms.htm
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    when you click on "Gary Perlman",
    the link to http://www.acm.org/~perlman/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    when you click on "HCIBIB Search for Children, Child, Kids, K-12",
    the link to http://www.hcibib.org/gs.cgi?searchtype=canned&terms=children,kids,child,k-12&word=checked&highlight=checked
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    when you click on "HCIBIB Search for Kids:",
    the link to http://www.hcibib.org/gs.cgi?searchtype=keyword&terms=kids:
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    when you click on "Highly Interactive Computing in Education",
    the link to http://hi-ce.eecs.umich.edu/
    gives the error: Request timed out.

    On page http://www.hcibib.org/kids/
    when you click on "IBM K-12 Education",
    the link to http://www.solutions.ibm.com/k12/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    when you click on "IDC: Interaction Design and Children",
    the link to http://www.hcibib.org/gs.cgi?searchtype=proceedings&terms=C.IDC&file=confer
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    when you click on "MatrixPets",
    the link to http://www.matrixpets.com/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    when you click on "more information about the CHI-Kids List",
    the link to http://www.acm.org/sigchi/kids/chi-kids.html
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    when you click on "Oracle's Think.com",
    the link to http://about.think.com/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    when you click on "SIGCHI Mailing List",
    the link to http://www.acm.org/sigchi/listserv/
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    when you click on "View full-records on "chi_kids_experience"",
    the link to http://www.hcibib.org/gs.cgi?file=internet&terms=kids:chi_kids_experience
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    when you click on "View full-records on "organizations"",
    the link to http://www.hcibib.org/gs.cgi?file=internet&terms=kids:organizations
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    when you click on "View full-records on "research"",
    the link to http://www.hcibib.org/gs.cgi?file=internet&terms=kids:research
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    when you click on "View full-records on "resources"",
    the link to http://www.hcibib.org/gs.cgi?file=internet&terms=kids:resources
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    when you click on "View full-records on "sigchi_resources"",
    the link to http://www.hcibib.org/gs.cgi?file=internet&terms=kids:sigchi_resources
    is excluded by robots.txt and can't be verified.

    On page http://www.hcibib.org/kids/
    when you click on "View full-records on "sites"",
    the link to http://www.hcibib.org/gs.cgi?file=internet&terms=kids:sites
    is excluded by robots.txt and can't be verified.



Local links we can't check without your permission (You have 0, up to 10 shown here):



The following broken links have been corrected since our last report (up to 50 shown here):

    On page http://www.hcibib.org/education/
    the link to http://www.cs.uml.edu/~williams/hci/hcicertif.html
    gives the error: Not found  ** FIXED **

    On page http://www.hcibib.org/hci-sites/LABORATORIES.html
    the link to http://cbl.leeds.ac.uk/workgroups/graphical-programming-user-interfaces/overview.html
    gives the error: Domain name lookup failed (may be a transient error)  ** FIXED **

    On page http://www.hcibib.org/hci-sites/LABORATORIES.html
    the link to http://www.lboro.ac.uk/departments/co/research_groups/lutchi.html
    gives the error: Not found  ** FIXED **

    On page http://www.hcibib.org/intercultural/
    the link to http://geotags.com/iso3166/
    gives the error: Not found  ** FIXED **

    On page http://www.hcibib.org/intercultural/
    the link to http://www.system-concepts.com/stds/
    gives the error: Not found  ** FIXED **

    On page http://www.hcibib.org/kids/
    the link to http://www.mle.ie/~mauroc/Tesi/
    gives the error: Not found  ** FIXED **


Note: All information provided by SEVENtwentyfour Inc. is given "as is" without warranty of any kind and is subject to the terms and conditions at http://www.SEVENtwentyfour.com/terms.html

From aann@seventwentyfour.com  Tue Feb 28 15:24:43 2006
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Hi Gary,

It sounds like a great idea.  I'm very impressed by your page hits and
your Google PageRank. We are in the midst of a great deal of changes, so
to get permission for pro-bono, there would be some hurdles that I'd
have to climb.

I'll explain.  SEVENTwentyfour was recently acquired by Brandimensions
Inc. http://www.brandimensions.com/
We are in the process of creating the proper departments and defining
responsibilities.  

The simplest solution, would be to offer you our LinkChecking service at
just $99 USD annually.  

That's about 1/9 of the quoted rate.  And with that you can put a link
to our website.  Of course to be reasonable, I'd leave it to you to
determine which pages are okay with you.

Thanks for the opportunity on this.  

Best regards,

Aann Shevans | Sales Engineer - SEVENtwentyfour Inc. / Brandimensions
Inc. | Tel: 416.269.7744 x300 | toll free: 888-724-4724 |
aann@seventwentyfour.com



-----Original Message-----
From: Gary PERLMAN [mailto:perlman@turing.acm.org] 
Sent: Monday, February 27, 2006 2:13 PM
To: Paul Dallas
Cc: directory@hcibib.org
Subject: Re: Your LinkChecking trial ends this week for www.hcibib.org

I found the service to be very useful, in part because I had not run my
own link checker for four years. I'd like to continue using your
service, but, I have no budget to pay for it. Instead, I have already
done what I propose to do, add to every link page:
	Links checked by: SevenTwentyFour.com
with a hotlink to your site.

The pages include:
	http://www.hcibib.org/accessibility/
		which is the acm sigaccess link page
	http://www.hcibib.org/education/ 
	http://www.hcibib.org/intercultural/
	http://www.hcibib.org/kids/ 
	http://www.hcibib.org/publications/ 
	http://www.hcibib.org/hci-sites/ 
		many subpages to hci-sites, in all caps below These
pages had a total of over 1.5 million visits in just under 8 years.
Here are the past two week's hits. 6462 page hits last week,
6074 the week before, so I think you could count on 250K page exposures
per year, give or take.

	=======  Sun  Sat  Fri Thur Weds Tues  Mon  WEEK  LAST
	 309917   83   67  112  134  127  125  124   772   708
.hci-sites.html
	 140351   65   69   69   81  108   98   65   555   490
.education.html
	 121060   78   75  113  118  141  115   90   730   698
.kids.html
	 112677   20   19   30   26   35   38   35   203   196
.publications.html
	  93933   61   51   63   66   68  100   55   464   481
.intercultural.html
	  80091   41   49   67   71   79   75   63   445   423
.accessibility.html
	  72445   42   30   62   60   66   67   65   392   365
.CONSULTANTS.html
	  61874   31   31   46   64   59   53   39   323   292
.COMPANIES.html
	  61007   43   29   52   69   86   68   52   399   342
.GUIDELINES.html
	  52767   38   27   41   52   64   40   45   307   242
.HISTORY.html
	  51356   17   15   23   21   20   19   15   130   113
.RESOURCES.html
	  49326   27   14   27   30   36   33   32   199   164
.JOURNALS.html
	  39131   26   17   24   34   29   23   23   176   177
.LABORATORIES.html
	  36922   20   16   32   35   27   21   27   178   181
.HUMOR.html
	  35842   14   11   20   20   17   10   25   117   123
.BIBLIOGRAPHY.html
	  33158   26   20   28   29   33   29   32   197   193
.ORGANIZATIONS.html
	  26241    7    6   13   19   14    5   13    77    54
.COLUMNS.html
	  24833   13    8   20   16   16   16   12   101    85
.PEOPLE.html
	  21450    6    8   11   12   10    8    9    64    53
.INDEXES.html
	  20131    8   14   18   23   18   13   16   110   184
.MAIL.html
	  18243   11   12   18   20   18   11   17   107   101
.NEWSGROUPS.html
	  15862    8    9   12   15   14    6   10    74    56
.PUBLISHERS.html
	  15090    6    5   14   12   13    7   11    68    54
.EVENTS.html
	  14905   20   20   22   33   23   32   32   182   162
.CONFERENCES.html
	   2657    8    7   14   14   14   12   23    92   137
.DISCUSSION.html
	1511269  719  629  951 1074 1135 1024  930  6462  6074 SUM  

So, if you think it's worth your while, keep the sevice running for
hcibib.org and I'll keep your link on those pages.  If not, then thanks
for the trial.

Gary Perlman, Director, HCI Bibliography Project
mailto:director@hcibib.org  http://hcibib.org/

On Mon, 27 Feb 2006 paul@seventwentyfour.com wrote:

> Hi Gary,
> 
> Free PageChecking Offer...
> 
> Over the past month, perhaps for the first time ever, you've known if 
> your links on www.hcibib.org are working, and if inbound traffic from 
> other sites is reaching you. Next month, through no fault of your own,

> people will likely break your links by deleting pages you reference.
> When other webmasters make typos in links to your pages you'll lose 
> traffic, and never know without the LinkChecking service.
> 
> We can help preserve your traffic, reputation and business. And with 
> this special offer I can save you money.
> 
> LinkChecking for only $899 for one year.
> 
>     * Get PageChecking Free with your LinkChecking order!
> 
>     Google lowers your ranking if it sees broken links on your site, 
>     and Yahoo! won't even list sites in its directory unless the 
>     links are perfect. Link errors aren't just cosmetic. They cost 
>     you ranking, traffic and money.
> 
>     LinkChecking will verify links within and from your site daily,
>     and even check links into your site from elsewhere on the Web. 
>     Receive emails when something breaks and weekly summary reports. 
> 
> PageChecking for Free! (Regularly $299 per year)
> 
>     * PageChecking Included Free with your LinkChecking Order!
>  
>     PageChecking quickly alerts you to hacker intrusion, virus or 
>     denial of service attacks, DNS failure or configuration errors, 
>     and Web server hardware, software or connectivity problems. 
>     Every 10 minutes we check your DNS and Web servers to ensure 
>     they're operating as intended and email you detailed diagnostic 
>     information when something goes wrong.
> 
> RankChecking for only $149 per year. That's $50 off!
> 
>     Track your Ranking: The major search engines routinely purge 
>     sites from their indexes and change their ranking rules, so 
>     without constant monitoring you won't know about a problem 
>     until you've lost traffic. With our RankChecking service, 
>     you'll receive weekly reports detailing how you rank for 
>     your chosen search phrase, and whether each engine properly 
>     indexes your site. 
> 
> If you'd like to order I can invoice you. We accept payment either by
check or credit card.
>  
> How I should proceed?
> 
> Thanks,
> 
> Paul
> 
>  ~~~~~~~~~~~~~~~~~~~~~~~~~~~
>  Mr. Paul Dallas
>  Paul@SEVENtwentyfour.com
>  Sales Engineer
>  SEVENtwentyfour Inc.
>  (888) 724-4724 x303
>  http://www.SEVENtwentyfour.com
>  ~~~~~~~~~~~~~~~~~~~~~~~~~~~
> 
> 
> * All prices in US dollars.
> * Responsible for more than one site? Ask me about our wholesale
rates.
> 




From perlman@turing.acm.org  Tue Feb 28 16:45:39 2006
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Date: Tue, 28 Feb 2006 16:45:37 -0500 (EST)
From: Gary PERLMAN <perlman@turing.acm.org>
To: Aann Shevans <aann@seventwentyfour.com>
cc: director@hcibib.org
Subject: RE: Your LinkChecking trial ends this week for www.hcibib.org
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That's a very nice offer, but I'd resurrect my own link checker
for anything over $0. I'll keep the links to SevenTwentyFour
for a while to give you some credit for the trial.

Gary Perlman, Director, HCI Bibliography Project
mailto:director@hcibib.org  http://hcibib.org/

PS: I live in Montreal.

On Tue, 28 Feb 2006, Aann Shevans wrote:

> Hi Gary,
> 
> It sounds like a great idea.  I'm very impressed by your page hits and
> your Google PageRank. We are in the midst of a great deal of changes, so
> to get permission for pro-bono, there would be some hurdles that I'd
> have to climb.
> 
> I'll explain.  SEVENTwentyfour was recently acquired by Brandimensions
> Inc. http://www.brandimensions.com/
> We are in the process of creating the proper departments and defining
> responsibilities.  
> 
> The simplest solution, would be to offer you our LinkChecking service at
> just $99 USD annually.  
> 
> That's about 1/9 of the quoted rate.  And with that you can put a link
> to our website.  Of course to be reasonable, I'd leave it to you to
> determine which pages are okay with you.
> 
> Thanks for the opportunity on this.  
> 
> Best regards,
> 
> Aann Shevans | Sales Engineer - SEVENtwentyfour Inc. / Brandimensions
> Inc. | Tel: 416.269.7744 x300 | toll free: 888-724-4724 |
> aann@seventwentyfour.com
> 
> 
> 
> -----Original Message-----
> From: Gary PERLMAN [mailto:perlman@turing.acm.org] 
> Sent: Monday, February 27, 2006 2:13 PM
> To: Paul Dallas
> Cc: directory@hcibib.org
> Subject: Re: Your LinkChecking trial ends this week for www.hcibib.org
> 
> I found the service to be very useful, in part because I had not run my
> own link checker for four years. I'd like to continue using your
> service, but, I have no budget to pay for it. Instead, I have already
> done what I propose to do, add to every link page:
> 	Links checked by: SevenTwentyFour.com
> with a hotlink to your site.
> 
> The pages include:
> 	http://www.hcibib.org/accessibility/
> 		which is the acm sigaccess link page
> 	http://www.hcibib.org/education/ 
> 	http://www.hcibib.org/intercultural/
> 	http://www.hcibib.org/kids/ 
> 	http://www.hcibib.org/publications/ 
> 	http://www.hcibib.org/hci-sites/ 
> 		many subpages to hci-sites, in all caps below These
> pages had a total of over 1.5 million visits in just under 8 years.
> Here are the past two week's hits. 6462 page hits last week,
> 6074 the week before, so I think you could count on 250K page exposures
> per year, give or take.
> 
> 	=======  Sun  Sat  Fri Thur Weds Tues  Mon  WEEK  LAST
> 	 309917   83   67  112  134  127  125  124   772   708
> .hci-sites.html
> 	 140351   65   69   69   81  108   98   65   555   490
> .education.html
> 	 121060   78   75  113  118  141  115   90   730   698
> .kids.html
> 	 112677   20   19   30   26   35   38   35   203   196
> .publications.html
> 	  93933   61   51   63   66   68  100   55   464   481
> .intercultural.html
> 	  80091   41   49   67   71   79   75   63   445   423
> .accessibility.html
> 	  72445   42   30   62   60   66   67   65   392   365
> .CONSULTANTS.html
> 	  61874   31   31   46   64   59   53   39   323   292
> .COMPANIES.html
> 	  61007   43   29   52   69   86   68   52   399   342
> .GUIDELINES.html
> 	  52767   38   27   41   52   64   40   45   307   242
> .HISTORY.html
> 	  51356   17   15   23   21   20   19   15   130   113
> .RESOURCES.html
> 	  49326   27   14   27   30   36   33   32   199   164
> .JOURNALS.html
> 	  39131   26   17   24   34   29   23   23   176   177
> .LABORATORIES.html
> 	  36922   20   16   32   35   27   21   27   178   181
> .HUMOR.html
> 	  35842   14   11   20   20   17   10   25   117   123
> .BIBLIOGRAPHY.html
> 	  33158   26   20   28   29   33   29   32   197   193
> .ORGANIZATIONS.html
> 	  26241    7    6   13   19   14    5   13    77    54
> .COLUMNS.html
> 	  24833   13    8   20   16   16   16   12   101    85
> .PEOPLE.html
> 	  21450    6    8   11   12   10    8    9    64    53
> .INDEXES.html
> 	  20131    8   14   18   23   18   13   16   110   184
> .MAIL.html
> 	  18243   11   12   18   20   18   11   17   107   101
> .NEWSGROUPS.html
> 	  15862    8    9   12   15   14    6   10    74    56
> .PUBLISHERS.html
> 	  15090    6    5   14   12   13    7   11    68    54
> .EVENTS.html
> 	  14905   20   20   22   33   23   32   32   182   162
> .CONFERENCES.html
> 	   2657    8    7   14   14   14   12   23    92   137
> .DISCUSSION.html
> 	1511269  719  629  951 1074 1135 1024  930  6462  6074 SUM  
> 
> So, if you think it's worth your while, keep the sevice running for
> hcibib.org and I'll keep your link on those pages.  If not, then thanks
> for the trial.
> 
> Gary Perlman, Director, HCI Bibliography Project
> mailto:director@hcibib.org  http://hcibib.org/
> 
> On Mon, 27 Feb 2006 paul@seventwentyfour.com wrote:
> 
> > Hi Gary,
> > 
> > Free PageChecking Offer...
> > 
> > Over the past month, perhaps for the first time ever, you've known if 
> > your links on www.hcibib.org are working, and if inbound traffic from 
> > other sites is reaching you. Next month, through no fault of your own,
> 
> > people will likely break your links by deleting pages you reference.
> > When other webmasters make typos in links to your pages you'll lose 
> > traffic, and never know without the LinkChecking service.
> > 
> > We can help preserve your traffic, reputation and business. And with 
> > this special offer I can save you money.
> > 
> > LinkChecking for only $899 for one year.
> > 
> >     * Get PageChecking Free with your LinkChecking order!
> > 
> >     Google lowers your ranking if it sees broken links on your site, 
> >     and Yahoo! won't even list sites in its directory unless the 
> >     links are perfect. Link errors aren't just cosmetic. They cost 
> >     you ranking, traffic and money.
> > 
> >     LinkChecking will verify links within and from your site daily,
> >     and even check links into your site from elsewhere on the Web. 
> >     Receive emails when something breaks and weekly summary reports. 
> > 
> > PageChecking for Free! (Regularly $299 per year)
> > 
> >     * PageChecking Included Free with your LinkChecking Order!
> >  
> >     PageChecking quickly alerts you to hacker intrusion, virus or 
> >     denial of service attacks, DNS failure or configuration errors, 
> >     and Web server hardware, software or connectivity problems. 
> >     Every 10 minutes we check your DNS and Web servers to ensure 
> >     they're operating as intended and email you detailed diagnostic 
> >     information when something goes wrong.
> > 
> > RankChecking for only $149 per year. That's $50 off!
> > 
> >     Track your Ranking: The major search engines routinely purge 
> >     sites from their indexes and change their ranking rules, so 
> >     without constant monitoring you won't know about a problem 
> >     until you've lost traffic. With our RankChecking service, 
> >     you'll receive weekly reports detailing how you rank for 
> >     your chosen search phrase, and whether each engine properly 
> >     indexes your site. 
> > 
> > If you'd like to order I can invoice you. We accept payment either by
> check or credit card.
> >  
> > How I should proceed?
> > 
> > Thanks,
> > 
> > Paul
> > 
> >  ~~~~~~~~~~~~~~~~~~~~~~~~~~~
> >  Mr. Paul Dallas
> >  Paul@SEVENtwentyfour.com
> >  Sales Engineer
> >  SEVENtwentyfour Inc.
> >  (888) 724-4724 x303
> >  http://www.SEVENtwentyfour.com
> >  ~~~~~~~~~~~~~~~~~~~~~~~~~~~
> > 
> > 
> > * All prices in US dollars.
> > * Responsible for more than one site? Ask me about our wholesale
> rates.
> > 
> 
> 
> 
> 

From aann@seventwentyfour.com  Tue Feb 28 16:58:50 2006
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From: "Aann Shevans" <aann@seventwentyfour.com>
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Hi Gary,

That's cool.  I'm just in Mississauga, ON.  

I think you can actually benefit from this service.  You have a site
where your reputation is growing fast.  What we do, that may offer you
additional value and protection is our scanning of your incoming
(inbound Links).

For example, on your last weekly report, we reported the following
incoming errors:

    On the external site
http://www.internettg.org/newsletter/dec98/freeweb.html
    when you click on "15+ conferences covered, by year",
    the link to your page http://www.hcibib.org/confer.html"
    gives the error: Not found.

    On the external site
http://www.internettg.org/newsletter/dec98/freeweb.html
    when you click on "SIGCAPH",
    the link to your page http://www.hcibib.org/sigcaph/
    gives the error: Not found.

    On the external site
http://www.internettg.org/newsletter/dec98/freeweb.html
    when you click on "SIGCHI",
    the link to your page http://www.hcibib.org/sigchi/
    gives the error: Not found.

If you put a redirect url on your site, you can capture this incoming
traffic.  www.internettg.org is a popular site with a good and
impressive Google PageRank.

However, I do understand that you are not a commercial organization and
that this may not present that much value to you. 

Thanks for writing back. That's not a problem.  

Please keep in touch. When things slow down here, we can revisit your
offer.

Thank you,

aann


-----Original Message-----
From: Gary PERLMAN [mailto:perlman@turing.acm.org] 
Sent: Tuesday, February 28, 2006 4:46 PM
To: Aann Shevans
Cc: director@hcibib.org
Subject: RE: Your LinkChecking trial ends this week for www.hcibib.org

That's a very nice offer, but I'd resurrect my own link checker for
anything over $0. I'll keep the links to SevenTwentyFour for a while to
give you some credit for the trial.

Gary Perlman, Director, HCI Bibliography Project
mailto:director@hcibib.org  http://hcibib.org/

PS: I live in Montreal.

On Tue, 28 Feb 2006, Aann Shevans wrote:

> Hi Gary,
> 
> It sounds like a great idea.  I'm very impressed by your page hits and

> your Google PageRank. We are in the midst of a great deal of changes, 
> so to get permission for pro-bono, there would be some hurdles that 
> I'd have to climb.
> 
> I'll explain.  SEVENTwentyfour was recently acquired by Brandimensions

> Inc. http://www.brandimensions.com/ We are in the process of creating 
> the proper departments and defining responsibilities.
> 
> The simplest solution, would be to offer you our LinkChecking service 
> at just $99 USD annually.
> 
> That's about 1/9 of the quoted rate.  And with that you can put a link

> to our website.  Of course to be reasonable, I'd leave it to you to 
> determine which pages are okay with you.
> 
> Thanks for the opportunity on this.  
> 
> Best regards,
> 
> Aann Shevans | Sales Engineer - SEVENtwentyfour Inc. / Brandimensions 
> Inc. | Tel: 416.269.7744 x300 | toll free: 888-724-4724 | 
> aann@seventwentyfour.com
> 
> 
> 
> -----Original Message-----
> From: Gary PERLMAN [mailto:perlman@turing.acm.org]
> Sent: Monday, February 27, 2006 2:13 PM
> To: Paul Dallas
> Cc: directory@hcibib.org
> Subject: Re: Your LinkChecking trial ends this week for www.hcibib.org
> 
> I found the service to be very useful, in part because I had not run 
> my own link checker for four years. I'd like to continue using your 
> service, but, I have no budget to pay for it. Instead, I have already 
> done what I propose to do, add to every link page:
> 	Links checked by: SevenTwentyFour.com with a hotlink to your
site.
> 
> The pages include:
> 	http://www.hcibib.org/accessibility/
> 		which is the acm sigaccess link page
> 	http://www.hcibib.org/education/ 
> 	http://www.hcibib.org/intercultural/
> 	http://www.hcibib.org/kids/ 
> 	http://www.hcibib.org/publications/ 
> 	http://www.hcibib.org/hci-sites/ 
> 		many subpages to hci-sites, in all caps below These
pages had a 
> total of over 1.5 million visits in just under 8 years.
> Here are the past two week's hits. 6462 page hits last week,
> 6074 the week before, so I think you could count on 250K page 
> exposures per year, give or take.
> 
> 	=======  Sun  Sat  Fri Thur Weds Tues  Mon  WEEK  LAST
> 	 309917   83   67  112  134  127  125  124   772   708
> .hci-sites.html
> 	 140351   65   69   69   81  108   98   65   555   490
> .education.html
> 	 121060   78   75  113  118  141  115   90   730   698
> .kids.html
> 	 112677   20   19   30   26   35   38   35   203   196
> .publications.html
> 	  93933   61   51   63   66   68  100   55   464   481
> .intercultural.html
> 	  80091   41   49   67   71   79   75   63   445   423
> .accessibility.html
> 	  72445   42   30   62   60   66   67   65   392   365
> .CONSULTANTS.html
> 	  61874   31   31   46   64   59   53   39   323   292
> .COMPANIES.html
> 	  61007   43   29   52   69   86   68   52   399   342
> .GUIDELINES.html
> 	  52767   38   27   41   52   64   40   45   307   242
> .HISTORY.html
> 	  51356   17   15   23   21   20   19   15   130   113
> .RESOURCES.html
> 	  49326   27   14   27   30   36   33   32   199   164
> .JOURNALS.html
> 	  39131   26   17   24   34   29   23   23   176   177
> .LABORATORIES.html
> 	  36922   20   16   32   35   27   21   27   178   181
> .HUMOR.html
> 	  35842   14   11   20   20   17   10   25   117   123
> .BIBLIOGRAPHY.html
> 	  33158   26   20   28   29   33   29   32   197   193
> .ORGANIZATIONS.html
> 	  26241    7    6   13   19   14    5   13    77    54
> .COLUMNS.html
> 	  24833   13    8   20   16   16   16   12   101    85
> .PEOPLE.html
> 	  21450    6    8   11   12   10    8    9    64    53
> .INDEXES.html
> 	  20131    8   14   18   23   18   13   16   110   184
> .MAIL.html
> 	  18243   11   12   18   20   18   11   17   107   101
> .NEWSGROUPS.html
> 	  15862    8    9   12   15   14    6   10    74    56
> .PUBLISHERS.html
> 	  15090    6    5   14   12   13    7   11    68    54
> .EVENTS.html
> 	  14905   20   20   22   33   23   32   32   182   162
> .CONFERENCES.html
> 	   2657    8    7   14   14   14   12   23    92   137
> .DISCUSSION.html
> 	1511269  719  629  951 1074 1135 1024  930  6462  6074 SUM
> 
> So, if you think it's worth your while, keep the sevice running for 
> hcibib.org and I'll keep your link on those pages.  If not, then 
> thanks for the trial.
> 
> Gary Perlman, Director, HCI Bibliography Project 
> mailto:director@hcibib.org  http://hcibib.org/
> 
> On Mon, 27 Feb 2006 paul@seventwentyfour.com wrote:
> 
> > Hi Gary,
> > 
> > Free PageChecking Offer...
> > 
> > Over the past month, perhaps for the first time ever, you've known 
> > if your links on www.hcibib.org are working, and if inbound traffic 
> > from other sites is reaching you. Next month, through no fault of 
> > your own,
> 
> > people will likely break your links by deleting pages you reference.
> > When other webmasters make typos in links to your pages you'll lose 
> > traffic, and never know without the LinkChecking service.
> > 
> > We can help preserve your traffic, reputation and business. And with

> > this special offer I can save you money.
> > 
> > LinkChecking for only $899 for one year.
> > 
> >     * Get PageChecking Free with your LinkChecking order!
> > 
> >     Google lowers your ranking if it sees broken links on your site,

> >     and Yahoo! won't even list sites in its directory unless the 
> >     links are perfect. Link errors aren't just cosmetic. They cost 
> >     you ranking, traffic and money.
> > 
> >     LinkChecking will verify links within and from your site daily,
> >     and even check links into your site from elsewhere on the Web. 
> >     Receive emails when something breaks and weekly summary reports.

> > 
> > PageChecking for Free! (Regularly $299 per year)
> > 
> >     * PageChecking Included Free with your LinkChecking Order!
> >  
> >     PageChecking quickly alerts you to hacker intrusion, virus or 
> >     denial of service attacks, DNS failure or configuration errors, 
> >     and Web server hardware, software or connectivity problems. 
> >     Every 10 minutes we check your DNS and Web servers to ensure 
> >     they're operating as intended and email you detailed diagnostic 
> >     information when something goes wrong.
> > 
> > RankChecking for only $149 per year. That's $50 off!
> > 
> >     Track your Ranking: The major search engines routinely purge 
> >     sites from their indexes and change their ranking rules, so 
> >     without constant monitoring you won't know about a problem 
> >     until you've lost traffic. With our RankChecking service, 
> >     you'll receive weekly reports detailing how you rank for 
> >     your chosen search phrase, and whether each engine properly 
> >     indexes your site. 
> > 
> > If you'd like to order I can invoice you. We accept payment either 
> > by
> check or credit card.
> >  
> > How I should proceed?
> > 
> > Thanks,
> > 
> > Paul
> > 
> >  ~~~~~~~~~~~~~~~~~~~~~~~~~~~
> >  Mr. Paul Dallas
> >  Paul@SEVENtwentyfour.com
> >  Sales Engineer
> >  SEVENtwentyfour Inc.
> >  (888) 724-4724 x303
> >  http://www.SEVENtwentyfour.com
> >  ~~~~~~~~~~~~~~~~~~~~~~~~~~~
> > 
> > 
> > * All prices in US dollars.
> > * Responsible for more than one site? Ask me about our wholesale
> rates.
> > 
> 
> 
> 
> 




From swan@acm.org  Fri Mar 10 01:26:00 2006
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Hello Gary -

It is extremely wonderful to hear from you!  I have noticed for 
several years now that you are back in Canada.  When I arrived at 
Mississippi State, I sent email to almost everyone I knew, including 
you (I've appended that email below).

I'm very happy here at MSU, but I was also very happy at the Naval 
Research Lab.  I left NRL for a variety of reasons: (1) our families 
are in the south, and we lost two parents (my mother and Courtney's 
father) while we were in DC, and we wanted our children to better 
know their remaining grandparents, (2) I eventually wanted to get a 
promotion, and at NRL that was only possible by going into management 
(at least for a human-factors oriented computer scientist like 
myself; NRL is a physics-centric scientific institution, which means 
that physics is the Queen of science, chemistry is applied physics, 
biology is applied chemistry, computer scientists implement the 
equations invented by physicists (an actual sentence once uttered by 
NRL's director, a physicist), and human-factors is so far from real 
science that it's off the map), (3) it took me 7 years to get a PhD, 
and for some reason when I passed the 7-year mark at NRL I wanted to 
change, (4) I was going to turn 40, and I sort of wanted to do that 
somewhere besides NRL, (5) I wanted even more academic freedom...I 
didn't want to have to change topics the next time the funding 
climate changed.  Academics was the obvious thing to do, because I 
wanted to remain active in science.  At this point I can't image 
going back.  Because I didn't have to leave NRL, it was a really nice 
and relaxed job search.

To be honest, I miss the cosmopolitan atmosphere of DC.  I enjoyed 
big city life (but more so than Courtney).  Starkville MS is a REALLY 
small town.  Traffic and cost of living are advantages, but I do miss 
the city.  However, I look at this life phase as another adventure: 
the small town adventure.  Our children (Georgiana turns 7 soon; Alex 
just turned 3) are doing well here.  Because the town is so small, I 
can drive over from campus and attend some school function in the 
middle of the day, and then drive back.  Courtney is working as an 
MSU school counselor part-time; we have lunch together almost every 
day  --- Courtney and I met for lunch over work perhaps 3 times the 
whole time we lived in DC.  So there are lifestyle advantages to 
small town living.

That said, Academics is very different than NRL.  As you know, the 
demands come at you like a firehose.  It's a much more complicated 
job, with more people to interact with, more competing interests, and 
enough work to completely use a person up.  Time management is 
extremely important here.  I work way harder than I did at NRL.  And 
yet, no one is forcing me to work this hard...I think it's because 
now this is my show, and I really want to accomplish something here.

And now I have the pleasure of telling you that, for the past 5 
years, I've been doing way more of the type of work that you taught 
me to do than the computer graphics I learned with Roni.  I've run a 
large number of carefully designed experiments that have examined 
human-factors aspects of virtual and augmented environments.  I teach 
professional courses with Steve Ellis (NASA Ames) at the IEEE Virtual 
Reality conference where I discuss experimental design and 
statistical analysis.  I explain the logic of hypothesis testing, and 
when I do so I can remember sitting in class, listening to you 
explaining it to me.  Basically, because graphics cards have gotten 
so fast, my two fields (visualization and virtual reality) have both 
moved towards human-factors work in a big way, and, because of my 
background with you and my work at NRL, I've been on the forefront of 
that movement.

Just to give you a sense of where my brain's been at, I've attached a 
file that I made today, which is how to counterbalance an experiment 
that collaborators at UC Davis are going to run.  Does it look like 
familiar thoughts to you?

I still use |STAT.  Often.  I'm teaching my students to use it as well.

I'm really very glad to hear from you!  It sounds like you are 
enjoying being a Canadian again!  I appreciate your comments about 
visiting; I do hope to find a reason to be in Canada.  I've been 
considering attending CHI this year...if I can I'll certainly let you know.

Take care,

-Ed

At 10:16 PM 3/9/2006, Gary PERLMAN wrote:
>Hi Ed,
>
>I saw that you moved to Mississippi. What brought on that move,
>and more importantly, are you happy where you are? I looked over
>your department and I thought it looked like a pretty good set
>of interests for you.
>
>As for me, Caroline was interested in finding more colleagues
>and looked around for a couple of years. Of all places to end up,
>she found a good position at McGill, about two blocks away from
>my mother's apartment. Around that time, my mother's health gave
>out and she died on what would have been my father's 75th birthday.
>I have kept my position at OCLC and telecommute. Almost no travel
>and not much on the phone, just a lot of email. I do a lot of the
>same sort of work, with more time than I can sometimes believe
>on specialty topics like accessibility and multilingual systems.
>My French has improved, but I really do not get a lot of chances
>to speak it.
>
>Our son Mark, now 12 and in high school, which starts with 7th grade,
>has done well, but he was too old at 9 to go into French immersion
>and had has a tutor to catch up with his classmates in French.
>George, now 9, is pretty fluent, having gone from kindergarten in
>Ohio to 100% French immersion in first grade.  It's pretty nice
>to be back in Montreal with family and friends, and it's nice for
>the kids to be in a more cosmopolitan city.
>
>Right after we moved here, I got involved in my 30-year high school
>reunion, so when people asked "Are you still in touch with friends
>of your youth?" I had to answer that I was in touch with all of them.
>I became the reunion webmaster and we cut a CD with about 3000 pictures
>and scans dating back to nursery school class photos to video from
>the reunion itself. Never in my life have I been thanked so profusely
>for my bit twiddling, and it got me started in a range of nostalgic
>activities, scanning in the past 100 years of my family.
>
>I was thanked by SIGCHI for the HCI Bibliography (now with 34,000 bibs)
>and was given a lifetime service award, which I deferred until CHI 2006,
>which will be in Montreal next month. Last year's Usability Professional's
>Association conference was in Montreal during the Jazz Festival, so that
>was fun. For CHI'2006, I wrote an quirky insider's visitor's guide:
>         http://acm.org/perlman/guide.html
>
>Since Lucent's problems, I think John Boyd's career has meandered.
>Every year or two, I check protologos.com to see if he has struck it big.
>I have some contact with Srinivas Raghavan every couple of years,
>and last I heard, he was studying driver distraction for Qualcomm.
>
>If you make it up to Montreal, look me up! We have several guest rooms.
>
>Gary

>To: Gary PERLMAN <perlman@acm.org>
>From: "J. Edward Swan II" <swan@acm.org>
>Subject: Ed is now an academic
>Cc:
>
>Gary -
>
>I wanted to let you know that I've taken an academic position at 
>Mississippi State University.  After 7 years at the Naval Research 
>Lab, this year I decided to conduct a small, targeted job search, 
>only in the South, and only in medium-sized and smaller cities.  I 
>did not have to leave NRL, so the job search was very relaxed.  I 
>applied to 12 universities, had 3 interviews, and 2 offers.  As it 
>happens, we landed in the smallest city of all: MSU is in 
>Starkville, MS, population 36K (including students).
>
>I am very excited to be in academics!  I believe I connect more 
>strongly to the mission of an academic than the mission of a 
>government scientist.
>
>These days I use what I learned working with you even more than my 
>computer graphics knowledge.  For the past 4 years or so I've 
>conducted a series of human-subject experiments in virtual and 
>augmented reality.  My current focus is on depth perception in 
>augmented reality; this work is a collaboration with a perceptual 
>psychologist in San Diego (Harvey Smallman).  I'm also continuing a 
>7-year collaboration with Deborah Hix and Joe Gabbard at Virginia Tech.
>
>These papers have been published in nice places, and one even won an 
>award.  This past year at IEEE Virtual Reality, I organized and 
>taught a course titled "Conducting Human Subject Experiments in 
>Virtual and Augmented Reality", where I covered basic experimental 
>design, experimental analysis, data collection techniques, 
>hypothesis testing, validity, etc.  I based my course outline on the 
>Empirical Methods course I took from you back in 1992.  Steve Ellis 
>co-taught with me.  It was the most popular and well-attended course 
>at the conference, and sort of "put me on the map" with the VR 
>community.  (The driver here is that VR and AR equipment have now 
>gotten mature enough to conduct human-subject experiments, and lots 
>of people are trying to conduct them, but experimental design 
>knowledge is lacking in the field).
>
>We have two kids now, Georgiana (5 and in kindergarten), and Alex 
>(1.5).  Courtney is taking a break from working, now that we live in 
>such an inexpensive place.
>
>We have basically moved back home.  I see that you and Caroline have 
>moved back to Montreal, so you have moved home too.  I hope all is 
>well with Caroline and your family!
>
>Regards,
>
>-Ed


+-------------------------------------------------------------------------
| Dr. J. Edward Swan II
| Associate Professor
| Department of Computer Science & Engineering
| Box 9637
| Mississippi State University, MS 39762, USA
|
|       wk: 662-325-7507
|      fax: 662-325-8997
|    email: swan@acm.org
|      web: www.cse.msstate.edu/~swan
+-------------------------------------------------------------------------

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From oneill@cse.ohio-state.edu  Fri Mar 10 07:59:43 2006
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Date: Fri, 10 Mar 2006 07:59:16 -0500
To: perlman@turing.acm.org
From: Elizabeth Oneill <oneill@cse.ohio-state.edu>
Subject: Fwd: Re: help!
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>Gary.  Thanks for helping me find John.  Thought you might like to read 
>his response.  - Elizabeth

>         ---- ---------------------- 
> --------------------------------------------------
>
>Hi Elizabeth,
>
>It seems like a long time now since I was there.  Unfortunately, things
>haven't been going all that well for me where "work" is concerned...
>
>I'm not sure I understand your question, but I'll try to answer it - let
>me know...
>
>When I graduated, another grad helped me get a foot in the door at
>Lucent in Columbus.  They didn't want to hire me directly (I didn't have
>a clue why, then, but it's clearer now), but arranged for me to sign on
>with an Indian-owned contracting firm.  I don't even remember their name
>anymore.  Within a year, though, I found another position internally and
>was hired on as a regular employee (Member of Technical Staff).
>
>I was only there until Dec. 1999 (a lot was going on in the telecom
>industry, starting about then).  In 2000, I started a company with a
>former high-school classmate (and a CIS Master's grad) and my youngest
>sister.  We thought we had some business lined up, but that and
>subsequent attempts at making money pretty much fell through.  The
>company (protologos, LLC) still exists, but I'm the only person left.
>
>I've been trying to find a job to provide me with some income since
>about 2002, with absolutely no success.  Unfortunately, I think my
>Ph.D. is a disadvantage these days.
>
>I'm not doing badly, though.  I stay with a sister in Cincinnati;
>she's a staff pediatrician at Cincinnati Children's.  I lost all
>hearing in my right ear in 2001, but I'm doing pretty well otherwise
>where my health is concerned, despite some struggles.  I was
>diagnosed with diabetes (which runs in my family) in '97, just
>after I graduated, and it took me a while to get a handle on it, but
>I am doing all the right things now and it's well under control,
>as are my blood pressure and cholesterol now (114/72 and total 147
>last check - the latter in the normal range for the first time in
>my life).  I just don't have any money of my own, but my sister takes
>good care of me... 8^)
>
>I have two computers here in my small room that I spend my days with.
>They run Linux, of course...  The problem I have is that the room is
>so small that they both stay a little warm and generate a fair amount
>of heat and noise, so I'm not comfortable leaving them on all the time.
>Still, they intermittently support my two domains, protologos.net and
>protologos.com.  I wish I was a better web designer (aesthetically
>speaking) and had more interesting content, but you can see my way
>old pages at www.protologos.com, and send me email at any email
>address in either domain (I use jaboydjr@protologos.net mostly).
>I am and have been a software developer, not an academic researcher
>and certainly not a businessman, so there are skills I need to be
>a one-man company that I just don't seem to have...
>
>I actually write a fair amount of software.  The trouble with it,
>economically, is that it's for Linux, which means "open", which
>means almost impossible to make any money from.  This week I'm
>rewriting a DNS client resolver library, a tangent from writing a
>dynamic DNS update client in Python.  Last week I set up two WAP
>(cellphone) web servers so I could download my own images to my
>new cellphone (I just got a cellphone a few weeks ago).  Things
>I've done range from simple GUI applets to full Linux kernel ports
>and distributions for embedded systems (one such was the project
>that prompted forming my company).  I've done a lot of original driver
>writing and even more driver modification, but what I seem to do mostly
>(because I like it) is repackaging of other people's software.
>One of the main things on my long to-do list is setting up a
>repository of the stuff I have, either on my own machines (likely
>not a good idea) or one a site like sourceforge.net.  But that
>comes between futile stabs at finding position postings and
>applying for jobs that I never hear back about... 8^(
>
>I'm attaching an image of my business card.  What the heck; I
>know you have a fast connection, so I'm also attaching a self-
>portrait of my "computer center"...  The driver for the webcam
>that took this picture is one of those that I've done heavy
>work on, and when this picture was taken, I wasn't able to
>focus the camera very well.  (Of course, I built these machines
>up myself; the logos might suggest as much.)
>
>Nice hearing from you, Elizabeth.
>-John
>
>On Thu, 2006-03-09 at 09:06 -0500, Elizabeth Oneill wrote:
> > Hi John,
> >
> > We have been given a new survey here at OSU (YEH!!!!!!).  For all of the
> > students who received Ph.D's in the last 10 years, we need to know where
> > they went after receiving the Ph.D, their title there and where they are
> > working now and title.  Can you help me please.  Hope everything is going
> > well for you.
> >
> > Elizabeth
> >
> >
> >
>

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From perlman@turing.acm.org  Wed Apr  5 11:26:31 2006
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Date: Wed, 5 Apr 2006 11:26:30 -0400 (EDT)
From: Gary PERLMAN <perlman@turing.acm.org>
To: jyunker@bytelevel.com
cc: Gary perlman <perlman@turing.acm.org>
Subject: arabic localization
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Yesterday, I completed the technical work for an Arabic version of FirstSearch
(www.oclc.org/firstsearch). I had long known about the mirroring feature in
browsers, but I discovered some new details in the process.
 1. Mirroring the page does a good job of setting up the user interface
    if the layout of the form has been done with tables.
 2. I use some CSS and little gifs to place elements in rounded boxes,
    and I had to swap left and right after the mirror.
 3. I had to swap left and right arrow images (previous/next page)
    because in a rtl language, "next" points left and "prev" points right.
	For example, with text:
		<<first <previous next> last>>
	becomes
		<<last <next previous> first>>
 4. Tables mirorred nicely in MSIE, but TH tags with align=left were
    still on the left after the switch to dir="rtl". For this, I swapped
    right for left and it looked good in MSIE. I need to check other browsers
	and see if CSS text alignment works better. My CSS book does not seem
	to know about dir="rtl", so this may be a mess for CSS, too. 
 5. MSIE is inconsistent about how it mirrors text in parentheses and preceding
    a colon. I have not studied it closely, but may have to eventually.

On a slightly related subject:

I created a little tool that I use a lot to UTF-8 and hex-encode text.
I use these to quickly see what some text looks like with common
encodings, the practical reason being that we are often working
with text that looks wrong, and we need to figure out what happened
to it. Sometimes text is UTF-8 encoded twice, for example. Something
like this might be good for your booksite.

This link did not work:
	Language names in their native scripts
	http://www.trigeminal.com/samples/langlist.html
on your page:
	http://bytelevel.com/global/
I think it's now:
	http://www.trigeminal.com/samples/langlist.asp

Best,

Gary Perlman


From jyunker@bytelevel.com  Wed Apr  5 14:10:31 2006
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From: John Yunker <jyunker@bytelevel.com>
Subject: Re: arabic localization
Date: Wed, 5 Apr 2006 11:10:28 -0700
To: Gary PERLMAN <perlman@turing.acm.org>
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Hi Gary,

That's very interesting. Is there a screen shot or live page you can  
show me? I'd love to learn more.

And you're right on about arrow images -- this is one of details that  
can sneak up on you!

Also, thanks for the heads up on the link!

On Apr 5, 2006, at 8:26 AM, Gary PERLMAN wrote:

> Yesterday, I completed the technical work for an Arabic version of  
> FirstSearch
> (www.oclc.org/firstsearch). I had long known about the mirroring  
> feature in
> browsers, but I discovered some new details in the process.
>  1. Mirroring the page does a good job of setting up the user  
> interface
>     if the layout of the form has been done with tables.
>  2. I use some CSS and little gifs to place elements in rounded boxes,
>     and I had to swap left and right after the mirror.
>  3. I had to swap left and right arrow images (previous/next page)
>     because in a rtl language, "next" points left and "prev" points  
> right.
> 	For example, with text:
> 		<<first <previous next> last>>
> 	becomes
> 		<<last <next previous> first>>
>  4. Tables mirorred nicely in MSIE, but TH tags with align=left were
>     still on the left after the switch to dir="rtl". For this, I  
> swapped
>     right for left and it looked good in MSIE. I need to check  
> other browsers
> 	and see if CSS text alignment works better. My CSS book does not seem
> 	to know about dir="rtl", so this may be a mess for CSS, too.
>  5. MSIE is inconsistent about how it mirrors text in parentheses  
> and preceding
>     a colon. I have not studied it closely, but may have to  
> eventually.
>
> On a slightly related subject:
>
> I created a little tool that I use a lot to UTF-8 and hex-encode text.
> I use these to quickly see what some text looks like with common
> encodings, the practical reason being that we are often working
> with text that looks wrong, and we need to figure out what happened
> to it. Sometimes text is UTF-8 encoded twice, for example. Something
> like this might be good for your booksite.
>
> This link did not work:
> 	Language names in their native scripts
> 	http://www.trigeminal.com/samples/langlist.html
> on your page:
> 	http://bytelevel.com/global/
> I think it's now:
> 	http://www.trigeminal.com/samples/langlist.asp
>
> Best,
>
> Gary Perlman
>
>

From jyunker@bytelevel.com  Thu Apr  6 10:39:11 2006
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From: John Yunker <jyunker@bytelevel.com>
Subject: Re: arabic localization
Date: Thu, 6 Apr 2006 07:39:09 -0700
To: Gary PERLMAN <perlman@turing.acm.org>
X-Mailer: Apple Mail (2.746.3)
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X-UID: 338

Very nice -- I just checked it out. I find it interesting that the  
question mark icon seems to be a fairly global visual icon. I've seen  
it used successfully on a number of Arabic sites that I studied.

This might make a good case study for Global By Design. After it's  
gone live and you have some usage on it I'd be curious to know more,  
if you're allowed to share some insights. If so, just keep me posted!

And you're right about the right-to-left affecting how you look at  
text. I took some classes on Arabic awhile back and I did find that I  
would automatically look to the right side of the page to begin  
reading, but it took time, and it did kinda mess how I looked at non- 
Arabic content. It was very interesting. And it's a fascinating  
language.

Best regards,
JY

On Apr 5, 2006, at 3:06 PM, Gary PERLMAN wrote:

> The Arabic version to be released is only available inside our  
> firewall.
> It is scheduled for release May 7th. At that time, you'll be able to
> see it then with some small test databases:
> 	http://www.oclc.org/cgi-oclc/fstrial.scr.cgi
> PWorldCat, with a few thousand of the 60 million records in WorldCat,
> has 27 Arabic records, only two of which have Arabic script.
> WorldCat has millions of CJK records as well as, today, 371,660  
> Arabic.
> FirstSearch is available in English, French, Spanish, Chinese  
> (traditional
> and simplified), Korean, and Japanese.
>
> As a psychologist, I find the left-right/right-left issue fascinating.
> I get the sense that after working with Arabic screens for a day,
> and I can't read one word, I can't find where to start reading  
> English screens.
>
> By the way, I am born and raised in Montreal, which has something
> to do with me working on multilingual user interfaces, although my
> sons will attest that my French is mediocre.
>
> On Wed, 5 Apr 2006, John Yunker wrote:
>
>> Hi Gary,
>>
>> That's very interesting. Is there a screen shot or live page you can
>> show me? I'd love to learn more.
>>
>> And you're right on about arrow images -- this is one of details that
>> can sneak up on you!
>>
>> Also, thanks for the heads up on the link!
>>
>> On Apr 5, 2006, at 8:26 AM, Gary PERLMAN wrote:
>>
>>> Yesterday, I completed the technical work for an Arabic version of
>>> FirstSearch
>>> (www.oclc.org/firstsearch). I had long known about the mirroring
>>> feature in
>>> browsers, but I discovered some new details in the process.
>>>  1. Mirroring the page does a good job of setting up the user
>>> interface
>>>     if the layout of the form has been done with tables.
>>>  2. I use some CSS and little gifs to place elements in rounded  
>>> boxes,
>>>     and I had to swap left and right after the mirror.
>>>  3. I had to swap left and right arrow images (previous/next page)
>>>     because in a rtl language, "next" points left and "prev" points
>>> right.
>>> 	For example, with text:
>>> 		<<first <previous next> last>>
>>> 	becomes
>>> 		<<last <next previous> first>>
>>>  4. Tables mirorred nicely in MSIE, but TH tags with align=left were
>>>     still on the left after the switch to dir="rtl". For this, I
>>> swapped
>>>     right for left and it looked good in MSIE. I need to check
>>> other browsers
>>> 	and see if CSS text alignment works better. My CSS book does not  
>>> seem
>>> 	to know about dir="rtl", so this may be a mess for CSS, too.
>>>  5. MSIE is inconsistent about how it mirrors text in parentheses
>>> and preceding
>>>     a colon. I have not studied it closely, but may have to
>>> eventually.
>>>
>>> On a slightly related subject:
>>>
>>> I created a little tool that I use a lot to UTF-8 and hex-encode  
>>> text.
>>> I use these to quickly see what some text looks like with common
>>> encodings, the practical reason being that we are often working
>>> with text that looks wrong, and we need to figure out what happened
>>> to it. Sometimes text is UTF-8 encoded twice, for example. Something
>>> like this might be good for your booksite.
>>>
>>> This link did not work:
>>> 	Language names in their native scripts
>>> 	http://www.trigeminal.com/samples/langlist.html
>>> on your page:
>>> 	http://bytelevel.com/global/
>>> I think it's now:
>>> 	http://www.trigeminal.com/samples/langlist.asp
>>>
>>> Best,
>>>
>>> Gary Perlman
>>>
>>>
>>
>

From perlman@turing.acm.org  Thu Apr 27 19:39:17 2006
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Hi. The BuckCHI mailing lists:
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Are no longer in use and generate unblocked spam for me.
I would like them to be removed.

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Gary Perlman

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After 6 years at Rose-Hulman I am moving to Rochester Institute of
Technology (RIT). I will still be teaching software engineering
(http://www.se.rit.edu/). In fact, I am going to help RIT start
a new Master of Software Engineering program.

Cheryl finished her PhD in educational technology at ISU last
summer. She is working on getting a teaching position in the Rochester
area. Our younger son, Paul, is in the CS PhD program at the
University of Rochester, where he met his fiancee, Tanu. Our other
son, Eric, is still working in Bloomington, IN, but he will be joining
the Coast Guard next January.

This summer we will be busy with Paul and Tanu's weddings. The first
will be in Meerut, India, in July. The second will be in Rochester in
August. For the Indian wedding we just have to show up---Tanu's family
is taking care of everything. It is the planning for the Rochester
wedding that is driving us nuts right now.

I don't have an RIT email address yet, but mark.ardis@gmail.com will
always reach me. I also don't have an RIT website yet, but it will
probably be http://www.se.rit.edu/~ardis

Best regards,
Mark

-- 
www.rose-hulman.edu/~ardis

--LNeJXWdKOWOGJUJXQQaDIPPdREHSQY
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After 6 years at Rose-Hulman I am moving to Rochester Institute of
Technology (RIT). I will still be teaching software engineering
(http://www.se.rit.edu/). In fact, I am going to help RIT start
a new Master of Software Engineering program.

Cheryl finished her PhD in educational technology at ISU last
summer. She is working on getting a teaching position in the Rochester
area. Our younger son, Paul, is in the CS PhD program at the
University of Rochester, where he met his fiancee, Tanu. Our other
son, Eric, is still working in Bloomington, IN, but he will be joining
the Coast Guard next January.

This summer we will be busy with Paul and Tanu's weddings. The first
will be in Meerut, India, in July. The second will be in Rochester in
August. For the Indian wedding we just have to show up---Tanu's family
is taking care of everything. It is the planning for the Rochester
wedding that is driving us nuts right now.

I don't have an RIT email address yet, but mark.ardis@gmail.com will
always reach me. I also don't have an RIT website yet, but it will
probably be http://www.se.rit.edu/~ardis

Best regards,
Mark

-- 
www.rose-hulman.edu/~ardis

--LNeJXWdKOWOGJUJXQQaDIPPdREHSQY--

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After 6 years at Rose-Hulman I am moving to Rochester Institute of
Technology (RIT). I will still be teaching software engineering
(http://www.se.rit.edu/). In fact, I am going to help RIT start
a new Master of Software Engineering program.

Cheryl finished her PhD in educational technology at ISU last
summer. She is working on getting a teaching position in the Rochester
area. Our younger son, Paul, is in the CS PhD program at the
University of Rochester, where he met his fiancee, Tanu. Our other
son, Eric, is still working in Bloomington, IN, but he will be joining
the Coast Guard next January.

This summer we will be busy with Paul and Tanu's weddings. The first
will be in Meerut, India, in July. The second will be in Rochester in
August. For the Indian wedding we just have to show up---Tanu's family
is taking care of everything. It is the planning for the Rochester
wedding that is driving us nuts right now.

I don't have an RIT email address yet, but mark.ardis@gmail.com will
always reach me. I also don't have an RIT website yet, but it will
probably be http://www.se.rit.edu/~ardis

Best regards,
Mark

-- 
www.rose-hulman.edu/~ardis

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The following 46 subscribers are currently being monitored:

Err First Last  Address
--- ----- ----- -------
  1 05/22 05/22 ZAREMBA@GOLLY.ENET.DEC.COM
                Last error: 5.1.1 Domain "GOLLY.ENET.DEC.COM" doesn't exist.

  1 05/22 05/22 WOLFK@HP-MPG.AN.HP.COM
                Last error: 5.1.1 Domain "HP-MPG.AN.HP.COM" doesn't exist.

  1 05/22 05/22 TONY.BOLT@DATALODE.COM.AU
                Last error: 5.1.1 Domain "DATALODE.COM.AU" doesn't exist.

  1 05/22 05/22 TOMFITZ@NH.ULTRANET.COM
                Last error: 5.1.1 Mailer vmail.mail.rcn.net said: "550 Unknown
                            local part tomfitz in <tomfitz@NH.ULTRANET.COM>"

  1 05/22 05/22 STEFANEC@ACM.ORG
                Last error: 5.1.1 Mailer acm.org.s7a1.psmtp.com said: "550 No
                            such user - psmtp"

  1 05/22 05/22 SSE@OBJECTS.MV.COM
                Last error: 5.1.1 Domain "OBJECTS.MV.COM" doesn't exist.

  1 05/22 05/22 SLGER@NETROPOLIS.NET
                Last error: 5.1.1 Mailer netropolis.net.amerion.mail5.psmtp.com
                            said: "550 unknown user <slger@NETROPOLIS.NET>"

  1 05/22 05/22 SCRISP@PCUG.ORG.AU
                Last error: 5.1.1 Mailer chilli.PCUG.ORG.AU said: "550
                            <scrisp@PCUG.ORG.AU>: Recipient address rejected:
                            undeliverable address: host
                            mailhost.pcug.org.au[203.10.76.34] said: 550 5.1.1
                            <scrisp@PCUG.ORG.AU>... User unknown (in reply to
                            RCPT TO command)"

  1 05/22 05/22 SCOFIELD@MV.MV.COM
                Last error: 5.1.1 Mailer osmium.mv.net said: "550 5.1.1 Invalid
                            recipient."

  1 05/22 05/22 SBOYLAN@LOTUS.COM
                Last error: 5.1.1 Mailer lotus.LOTUS.COM said: "550 5.2.1
                            <sboylan@LOTUS.COM>... Mailbox disabled for this
                            recipient"

  1 05/22 05/22 ROGER_M1@VERIFONE.COM
                Last error: 5.1.1 Mailer mta01.VERIFONE.COM said: "550
                            <roger_m1@VERIFONE.COM>: User unknown in relay
                            recipient table"

  1 05/22 05/22 RDMARCUS@LUCENT.COM
                Last error: 5.1.1 Mailer hoemail1.LUCENT.COM said: "550 5.0.0
                            <rdmarcus@LUCENT.COM>... User unknown"

  1 05/22 05/22 RAYTACKETT@NETREACH.NET
                Last error: 5.1.1 Mailer fast.net.fast.mail1.psmtp.com said:
                            "553 sorry, mail to that recipient is not accepted
                            on this system (#5.7.1)"

  1 05/22 05/22 RAPARO@ADE.COM
                Last error: 5.1.1 Mailer mail.ADE.COM said: "550
                            <raparo@ADE.COM>: Recipient address rejected: No
                            such user (raparo@ade.com)"

  1 05/22 05/22 RAGHAVAN@NT3D.ZKO.DEC.COM
                Last error: 5.1.1 Domain "NT3D.ZKO.DEC.COM" doesn't exist.

  1 05/22 05/22 R.K.BURNS@COMPUTER.ORG
                Last error: 5.1.1 Mailer hormel.ieee.ORG said: "550 5.1.1
                            <r.k.burns@COMPUTER.ORG>...
                            <r.k.burns@computer.org>... User unknown"

  1 05/22 05/22 POLLICE@RATIONAL.COM
                Last error: 5.1.1 550 5.1.1 <pollice@RATIONAL.COM>... User
                            unknown

  1 05/22 05/22 PETER.REED@IRE-MA.COM
                Last error: 5.1.1 Domain "IRE-MA.COM" doesn't exist.

  1 05/22 05/22 ORTMEYER@RATIONAL.COM
                Last error: 5.1.1 550 5.1.1 <ortmeyer@RATIONAL.COM>... User
                            unknown

  1 05/22 05/22 NMMARTIN@MSN.COM
                Last error: 5.1.1 Mailer mx4.hotmail.COM said: "550 Requested
                            action not taken: mailbox unavailable"

  1 05/22 05/22 MENARD@TLE.ENET.DEC.COM
                Last error: 5.1.1 Domain "TLE.ENET.DEC.COM" doesn't exist.

  1 05/22 05/22 LUHRS@HYLNDR.ENET.DEC.COM
                Last error: 5.1.1 Domain "HYLNDR.ENET.DEC.COM" doesn't exist.

  1 05/22 05/22 LISKOV@PROTON.LCS.MIT.EDU
                Last error: 5.1.1 Domain "PROTON.LCS.MIT.EDU" doesn't exist.

  1 05/22 05/22 LISA.REED@IRE-MA.COM
                Last error: 5.1.1 Domain "IRE-MA.COM" doesn't exist.

  1 05/22 05/22 LINDA.MAGUIRE@INTEL.COM
                Last error: 5.1.1 Mailer mga01.INTEL.COM said: "501 #5.1.1 bad
                            address Linda.Maguire@INTEL.COM"

  1 05/22 05/22 KLJCARR@LUCENT.COM
                Last error: 5.1.1 Mailer hoemail1.LUCENT.COM said: "550 5.0.0
                            <kljcarr@LUCENT.COM>... User unknown"

  1 05/22 05/22 KELLER@AUT.EE.ETHZ.CH
                Last error: 5.0.0 X-Postfix; User unknown

  1 05/22 05/22 JWB@BUENGA.BU.EDU
                Last error: 5.1.1 Domain "BUENGA.BU.EDU" doesn't exist.

  1 05/22 05/22 JOHNRONAN@USA.NET
                Last error: 5.1.1 Mailer mxpool01.netaddress.USA.NET said: "550
                            <JohnRonan@USA.NET>... User account not activated"

  1 05/22 05/22 JOEH@SUGAR-RIVER.NET
                Last error: 5.1.1 Mailer sugar-river.net.nhvt.mail1.psmtp.com
                            said: "550 5.1.1 <joeh@SUGAR-RIVER.NET>... User
                            unknown"

  1 05/22 05/22 JGEHLING@ULTRANET.COM
                Last error: 5.1.1 Mailer vmail.mail.rcn.net said: "550 Unknown
                            local part jgehling in <jgehling@ULTRANET.COM>"

  1 05/22 05/22 JDGEHLING@ADELPHIA.NET
                Last error: 5.1.1 Mailer mx.ADELPHIA.NET said: "550 Invalid
                            recipient: <jdgehling@ADELPHIA.NET>"

  1 05/22 05/22 JCOHEN18@BELLATLANTIC.NET
                Last error: 5.1.1 Mailer relay.verizon.NET said: "550 5.1.1
                            unknown or illegal alias:
                            jcohen18@BELLATLANTIC.NET"

  1 05/22 05/22 IRDIZZI@IX.NETCOM.COM
                Last error: 5.1.1 Mailer mx2.earthlink.net said: "550
                            irdizzi@ix.netcom.com...User unknown"

  1 05/22 05/22 GARYF@ATRIA.COM
                Last error: 5.1.1 Mailer ns.watson.ibm.COM said: "550 5.1.1
                            <garyf@ATRIA.COM>... User unknown"

  1 05/22 05/22 FRANKLIN@CS.UMD.EDU
                Last error: 5.1.1 Mailer consign.CS.UMD.EDU said: "550 5.1.1
                            <franklin@CS.UMD.EDU>... User unknown"

  1 05/22 05/22 EVANS@SYBASE.COM
                Last error: 5.1.1 550 5.1.1 <evans@sy-int-mx.sybase.com>...
                            User unknown

  1 05/22 05/22 ELC@WORLD.STD.COM
                Last error: 5.1.1 Mailer smtp.theworld.COM said: "550 5.1.1
                            <elc@WORLD.STD.COM>... User unknown"

  1 05/22 05/22 D_SMITH@TLE.ENET.DEC.COM
                Last error: 5.1.1 Domain "TLE.ENET.DEC.COM" doesn't exist.

  1 05/22 05/22 DYER@SPDCC.COM
                Last error: 5.1.1 Mailer SPDCC.COM said: "550 message to verify
                            they are valid.""

  1 05/22 05/22 DM@WORLD.STD.COM
                Last error: 5.1.1 Mailer smtp.theworld.COM said: "550 5.1.1
                            <dm@WORLD.STD.COM>... User unknown"

  1 05/22 05/22 BOUHANA@ACM.ORG
                Last error: 5.1.1 Mailer acm.org.s7a1.psmtp.com said: "550 No
                            such user - psmtp"

  1 05/22 05/22 ARDUGAS@MCS.COM
                Last error: 5.1.1 Mailer mail.cyno.co.uk said: "550 5.1.1
                            <ardugas@MCS.COM>... User unknown"

  1 05/22 05/22 AMARTIN@TLE.ENET.DEC.COM
                Last error: 5.1.1 Domain "TLE.ENET.DEC.COM" doesn't exist.

  1 05/22 05/22 AKI@MC.COM
                Last error: 5.1.1 Mailer extma1.MC.COM said: "550 5.0.0
                            <aki@MC.COM>... User Unknown"

  1 05/22 05/22 AHARKINS@PRODIGY.NET
                Last error: 5.1.1 Mailer mx1.PRODIGY.NET said: "553 5.3.0
                            <aharkins@PRODIGY.NET>... Addressee unknown,
                            relay=[199.222.69.4]"

Err=   Number of delivery errors received thus far
First= Date first delivery error was received (mm/dd)
Last=  Date of most current delivery error (mm/dd)

Subscribers will  be automatically  deleted from  the list  when delivery
errors have  been reported for a  period of 4  days or more, or  when 100
delivery errors  have been  received, whichever occurs  first. Monitoring
will cease after 5 days without any reported errors.

Note: manually  deleted subscribers may  remain on the  monitoring report
under an alias  address. Such entries will expire eventually;  you do not
need to do anything about them.

From owner-WIGS-L@LISTSERV.ACM.ORG  Tue May 23 23:43:48 2006
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Date:         Wed, 24 May 2006 00:03:23 -0400
From: "ACM LISTSERV Server (14.3)" <LISTSERV@LISTSERV.ACM.ORG>
Subject: WIGS-L: Daily error monitoring report
To: Gary Perlman <perlman@TURING.ACM.ORG>
Message-ID:   <LISTSERV%200605240003230780.25A3@LISTSERV.ACM.ORG>
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The following 47 subscribers are currently being monitored:

Err First Last  Address
--- ----- ----- -------
  2 05/22 05/23 ZAREMBA@GOLLY.ENET.DEC.COM
                Last error: 5.1.1 Domain "GOLLY.ENET.DEC.COM" doesn't exist.

  2 05/22 05/23 WOLFK@HP-MPG.AN.HP.COM
                Last error: 5.1.1 Domain "HP-MPG.AN.HP.COM" doesn't exist.

  2 05/22 05/23 TONY.BOLT@DATALODE.COM.AU
                Last error: 5.1.1 Domain "DATALODE.COM.AU" doesn't exist.

  2 05/22 05/23 TOMFITZ@NH.ULTRANET.COM
                Last error: 5.1.1 Mailer vmail.mail.rcn.net said: "550 Unknown
                            local part tomfitz in <tomfitz@NH.ULTRANET.COM>"

  2 05/22 05/23 STEFANEC@ACM.ORG
                Last error: 5.1.1 Mailer acm.org.s7a1.psmtp.com said: "550 No
                            such user - psmtp"

  2 05/22 05/23 SSE@OBJECTS.MV.COM
                Last error: 5.1.1 Domain "OBJECTS.MV.COM" doesn't exist.

  2 05/22 05/23 SLGER@NETROPOLIS.NET
                Last error: 5.1.1 Mailer netropolis.net.amerion.mail5.psmtp.com
                            said: "550 unknown user <slger@NETROPOLIS.NET>"

  2 05/22 05/23 SCRISP@PCUG.ORG.AU
                Last error: 5.1.1 Mailer chilli.PCUG.ORG.AU said: "550
                            <scrisp@PCUG.ORG.AU>: Recipient address rejected:
                            undeliverable address: host
                            mailhost.pcug.org.au[203.10.76.34] said: 550 5.1.1
                            <scrisp@PCUG.ORG.AU>... User unknown (in reply to
                            RCPT TO command)"

  2 05/22 05/23 SCOFIELD@MV.MV.COM
                Last error: 5.1.1 Mailer osmium.mv.net said: "550 5.1.1 Invalid
                            recipient."

  2 05/22 05/23 SBOYLAN@LOTUS.COM
                Last error: 5.1.1 Mailer lotus.LOTUS.COM said: "550 5.2.1
                            <sboylan@LOTUS.COM>... Mailbox disabled for this
                            recipient"

  2 05/22 05/23 ROGER_M1@VERIFONE.COM
                Last error: 5.1.1 Mailer mta01.VERIFONE.COM said: "550
                            <roger_m1@VERIFONE.COM>: User unknown in relay
                            recipient table"

  2 05/22 05/23 RDMARCUS@LUCENT.COM
                Last error: 5.1.1 Mailer ihemail2.LUCENT.COM said: "550 5.0.0
                            <rdmarcus@LUCENT.COM>... User unknown"

  2 05/22 05/23 RAYTACKETT@NETREACH.NET
                Last error: 5.1.1 Mailer fast.net.fast.mail1.psmtp.com said:
                            "553 sorry, mail to that recipient is not accepted
                            on this system (#5.7.1)"

  2 05/22 05/23 RAPARO@ADE.COM
                Last error: 5.1.1 Mailer mail.ADE.COM said: "550
                            <raparo@ADE.COM>: Recipient address rejected: No
                            such user (raparo@ade.com)"

  2 05/22 05/23 RAGHAVAN@NT3D.ZKO.DEC.COM
                Last error: 5.1.1 Domain "NT3D.ZKO.DEC.COM" doesn't exist.

  2 05/22 05/23 R.K.BURNS@COMPUTER.ORG
                Last error: 5.1.1 Mailer hormel.ieee.ORG said: "550 5.1.1
                            <r.k.burns@COMPUTER.ORG>...
                            <r.k.burns@computer.org>... User unknown"

  2 05/22 05/23 POLLICE@RATIONAL.COM
                Last error: 5.1.1 550 5.1.1 <pollice@RATIONAL.COM>... User
                            unknown

  2 05/22 05/23 PETER.REED@IRE-MA.COM
                Last error: 5.1.1 Domain "IRE-MA.COM" doesn't exist.

  2 05/22 05/23 ORTMEYER@RATIONAL.COM
                Last error: 5.1.1 550 5.1.1 <ortmeyer@RATIONAL.COM>... User
                            unknown

  2 05/22 05/23 NMMARTIN@MSN.COM
                Last error: 5.1.1 Mailer mx4.hotmail.COM said: "550 Requested
                            action not taken: mailbox unavailable"

  2 05/22 05/23 MENARD@TLE.ENET.DEC.COM
                Last error: 5.1.1 Domain "TLE.ENET.DEC.COM" doesn't exist.

  2 05/22 05/23 LUHRS@HYLNDR.ENET.DEC.COM
                Last error: 5.1.1 Domain "HYLNDR.ENET.DEC.COM" doesn't exist.

  2 05/22 05/23 LISKOV@PROTON.LCS.MIT.EDU
                Last error: 5.1.1 Domain "PROTON.LCS.MIT.EDU" doesn't exist.

  2 05/22 05/23 LISA.REED@IRE-MA.COM
                Last error: 5.1.1 Domain "IRE-MA.COM" doesn't exist.

  2 05/22 05/23 LINDA.MAGUIRE@INTEL.COM
                Last error: 5.1.1 Mailer mga02.INTEL.COM said: "501 #5.1.1 bad
                            address Linda.Maguire@INTEL.COM"

  2 05/22 05/23 KLJCARR@LUCENT.COM
                Last error: 5.1.1 Mailer ihemail2.LUCENT.COM said: "550 5.0.0
                            <kljcarr@LUCENT.COM>... User unknown"

  2 05/22 05/23 KELLER@AUT.EE.ETHZ.CH
                Last error: 5.0.0 X-Postfix; User unknown

  2 05/22 05/23 JWB@BUENGA.BU.EDU
                Last error: 5.1.1 Domain "BUENGA.BU.EDU" doesn't exist.

  2 05/22 05/23 JOHNRONAN@USA.NET
                Last error: 5.1.1 Mailer mxpool01.netaddress.USA.NET said: "550
                            <JohnRonan@USA.NET>... User account not activated"

  2 05/22 05/23 JOEH@SUGAR-RIVER.NET
                Last error: 5.1.1 Mailer sugar-river.net.nhvt.mail1.psmtp.com
                            said: "550 5.1.1 <joeh@SUGAR-RIVER.NET>... User
                            unknown"

  2 05/22 05/23 JGEHLING@ULTRANET.COM
                Last error: 5.1.1 Mailer vmail.mail.rcn.net said: "550 Unknown
                            local part jgehling in <jgehling@ULTRANET.COM>"

  2 05/22 05/23 JDGEHLING@ADELPHIA.NET
                Last error: 5.1.1 Mailer mx.ADELPHIA.NET said: "550 Invalid
                            recipient: <jdgehling@ADELPHIA.NET>"

  2 05/22 05/23 JCOHEN18@BELLATLANTIC.NET
                Last error: 5.1.1 Mailer relay.verizon.NET said: "550 5.1.1
                            unknown or illegal alias:
                            jcohen18@BELLATLANTIC.NET"

  2 05/22 05/23 IRDIZZI@IX.NETCOM.COM
                Last error: 5.1.1 Mailer mx1.earthlink.net said: "550
                            irdizzi@ix.netcom.com...User unknown"

  2 05/22 05/23 GARYF@ATRIA.COM
                Last error: 5.1.1 Mailer ns.watson.ibm.COM said: "550 5.1.1
                            <garyf@ATRIA.COM>... User unknown"

  2 05/22 05/23 FRANKLIN@CS.UMD.EDU
                Last error: 5.1.1 Mailer courier.CS.UMD.EDU said: "550 5.1.1
                            <franklin@CS.UMD.EDU>... User unknown"

  2 05/22 05/23 EVANS@SYBASE.COM
                Last error: 5.1.1 550 5.1.1 <evans@sy-int-mx.sybase.com>...
                            User unknown

  2 05/22 05/23 ELC@WORLD.STD.COM
                Last error: 5.1.1 Mailer smtp.theworld.COM said: "550 5.1.1
                            <elc@WORLD.STD.COM>... User unknown"

  2 05/22 05/23 D_SMITH@TLE.ENET.DEC.COM
                Last error: 5.1.1 Domain "TLE.ENET.DEC.COM" doesn't exist.

  2 05/22 05/23 DYER@SPDCC.COM
                Last error: 5.1.1 Mailer SPDCC.COM said: "550 message to verify
                            they are valid.""

  2 05/22 05/23 DM@WORLD.STD.COM
                Last error: 5.1.1 Mailer smtp.theworld.COM said: "550 5.1.1
                            <dm@WORLD.STD.COM>... User unknown"

  2 05/22 05/23 BOUHANA@ACM.ORG
                Last error: 5.1.1 Mailer acm.org.s7a1.psmtp.com said: "550 No
                            such user - psmtp"

  2 05/22 05/23 ARDUGAS@MCS.COM
                Last error: 5.1.1 Mailer mail.cyno.co.uk said: "550 5.1.1
                            <ardugas@MCS.COM>... User unknown"

  2 05/22 05/23 AMARTIN@TLE.ENET.DEC.COM
                Last error: 5.1.1 Domain "TLE.ENET.DEC.COM" doesn't exist.

  2 05/23 05/23 ALLEN@ASSISI-DOWNS.COM
                Last error: 5.1.1 Mailer iris1.directnic.COM said: "550 5.7.1
                            No such recipient"

  2 05/22 05/23 AKI@MC.COM
                Last error: 5.1.1 Mailer extma2.MC.COM said: "550 5.0.0
                            <aki@MC.COM>... User Unknown"

  2 05/22 05/23 AHARKINS@PRODIGY.NET
                Last error: 5.1.1 Mailer mx8.PRODIGY.NET said: "553 5.3.0
                            <aharkins@PRODIGY.NET>... Addressee unknown,
                            relay=[199.222.69.4]"

Err=   Number of delivery errors received thus far
First= Date first delivery error was received (mm/dd)
Last=  Date of most current delivery error (mm/dd)

Subscribers will  be automatically  deleted from  the list  when delivery
errors have  been reported for a  period of 4  days or more, or  when 100
delivery errors  have been  received, whichever occurs  first. Monitoring
will cease after 5 days without any reported errors.

Note: manually  deleted subscribers may  remain on the  monitoring report
under an alias  address. Such entries will expire eventually;  you do not
need to do anything about them.

From perlman@turing.acm.org  Tue May 30 11:23:11 2006
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Date: Tue, 30 May 2006 11:22:30 -0400 (EDT)
From: Gary PERLMAN <perlman@turing.acm.org>
To: salvendy@purdue.edu, <mjsmith@engr.wisc.edu>
cc: director@hcibib.org
Subject: HCII 2005 in HCIBIB
Message-ID: <Pine.LNX.4.44.0605301103570.9314-100000@turing.acm.org>
MIME-Version: 1.0
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Dear Professors Salvendy and Smith,

I would like to get HCII 2005 into the HCI Bibliography so people would be
more likely to find papers of interest. The HCI Bibliography has at least
basic bibliographic information for HCII from 1989 to 2003.
	http://www.hcibib.org/confer.html

We have the 11-book table of contents online:
http://www.hcibib.org/gs.cgi?searchtype=bookmark&word=checked&terms=C.HCII.05

The only detailed bibliographic information of which I am aware is the online program:
	http://www.hci-international.org/Monday.asp
	http://www.hci-international.org/Tuesday.asp
	http://www.hci-international.org/Wednesday.asp
This information is useful, but it does not indicate any mapping onto the books,
and there are no abstracts or keywords.

The ideal situation for me would be to receive an electronic version of the
paper titles, authors, keywords, and abstracts, as well as the books and parts.
The format does not matter much, as long as it is parseable. Perhaps you know
where I can get hold of such a version, or part of it. I think that in the worst
case, I will extract what I can from the online program.

Yours truly,

Gary Perlman, Director, HCI Bibliography Project
mailto:director@hcibib.org  http://hcibib.org/

From perlman@turing.acm.org  Wed Jun 21 09:41:57 2006
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Date: Wed, 21 Jun 2006 09:41:56 -0400 (EDT)
From: Gary PERLMAN <perlman@turing.acm.org>
To: Gary perlman <perlman@turing.acm.org>
Subject: hcibib cookies
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Save abstract on/ff for bibtoc in a cookie

Save hcibib search options in a cookie

From winograd@cs.stanford.edu  Thu Jul 13 16:53:40 2006
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Date: Thu, 13 Jul 2006 13:53:37 -0700
To: perlman@turing.acm.org
From: Terry Winograd <winograd@cs.stanford.edu>
Subject: Fwd: Re: Don Norman Bower Award Letter 
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Gary, I'm afraid I never closed the loop on this, and had thought you 
would write, even given your reservations.  I just got a ping from 
the foundation. Are you still willing to do it?
Thanks.
--t


>Date: Mon, 29 May 2006 15:41:39 -0700
>To: Gary PERLMAN <perlman@turing.acm.org>
>From: Terry Winograd <winograd@cs.stanford.edu>
>Subject: Re: Don Norman Bower Award Letter - Immediate
>
>At 06:04 AM 5/29/2006, you wrote:
>>Hi Terry,
>>
>>I'd be happy to write a letter, but I have two reservations
>>(unrelated to Don's status):
>>         1. My PhD is from UCSD and Don was on my dissertation committee
>>                 (and was more invovled than my advisor, Dave Rumelhart).
>
>I didn't realize this (nor perhaps did Jonathan Grudin, who 
>suggested you). What other people in the HCI firmament would you recommend?
>
>>         2. Don recently received a similar award:
>>                 http://www.fi.edu/tfi/exhibits/bower/06/ccscience.html
>>                 I don't think that should disqualify him, but I 
>> think it will.
>
>Yes, that's a consideration. The official answer is that it doesn't. 
>It depends on how they want to spread the awards around.  But it's worth a try.
>
>If you can write a letter that would be great, and I'll seek out 
>others as well.
>Thanks.
>--t


From ESC1101355509446_1101017579336_1047@in.constantcontact.com  Wed Jul 19 16:40:17 2006
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Date: Wed, 19 Jul 2006 16:40:16 -0400 (EDT)
From: John Yunker <jyunker@bytelevel.com>
Reply-To: jyunker@bytelevel.com
To: perlman@turing.acm.org
Subject: Web Globalization News: eBay US vs. eBay International
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You are receiving this email from Byte Level Research because 
you are a subscriber of Web Globalization News. To no longer
receive our emails, click to unsubscribe
http://ui.constantcontact.com/d.jsp?p=un&m=1101017579336&ea=perlman%40turing.acm.org&se=1047&t=1101355509446&lang=en&reason=F.
------------------------------------------------------------
Web Globalization News
Where Business Meets World
July 2006

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

eBay: International Sales Make up for Slipping Domestic Sales
Unicode Turns 5.0
Lionbridge Says Freeway Off to Strong Start
Help Wanted: Globalization/Localization Consultant
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



Web Globalization Report Card 2006 - http://rs6.net/tn.jsp?t=gwzo5wbab.0.jxlxwvbab.i94f7mbab.1047&ts=S0194&p=http%3A%2F%2Fwww.bytelevel.com%2Freports%2Fglobal2006
Global By Design - http://rs6.net/tn.jsp?t=gwzo5wbab.0.5lepusbab.i94f7mbab.1047&ts=S0194&p=http%3A%2F%2Fwww.bytelevel.com%2Fglobalbydesign
The Art of the Global Gateway - http://rs6.net/tn.jsp?t=gwzo5wbab.0.xo7ixubab.i94f7mbab.1047&ts=S0194&p=http%3A%2F%2Fwww.bytelevel.com%2Fbooks%2Fgateway
Join our mailing list!
http://ui.constantcontact.com/d.jsp?p=oi&m=1101017579336
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Greetings!

I spoke last week at the Internet Strategy Forum (http://rs6.net/tn.jsp?t=gwzo5wbab.0.bgdu4wbab.i94f7mbab.1047&ts=S0194&p=http%3A%2F%2Fwww.internetstrategyforum.org%2F) in Portland. The day was focused on business 
globalization and more than 200 people attended. I was 
particularly impressed to see so many small businesses 
present.



There were a number of great presentations, but the 
presentation that brought down the house was by Rey 
Ramsey, CEO of the nonprofit One Economy (http://rs6.net/tn.jsp?t=gwzo5wbab.0.dgdu4wbab.i94f7mbab.1047&ts=S0194&p=http%3A%2F%2Fwww.one-economy.com). His organization gets 
low-income people in the US -- and the world -- connected 
to the Internet. For example, it has partnered with Google 
and Earthlink on the 
San Francisco Wi-Fi project.



One Economy has embraced Web 
globalization, supporting languages such as 
Spanish, Haitian Creole, Russian, Chinese, and Urdu. It even 
offers a free consumer information Web site for the US 
market in both English and Spanish: Beehive (http://rs6.net/tn.jsp?t=gwzo5wbab.0.ggdu4wbab.i94f7mbab.1047&ts=S0194&p=http%3A%2F%2Fwww.beehive.org).



The next billion people to get Internet access won't be the 
rich people of the world; these people already have access. 



The next billion Internet users will be less privileged, will 
mostly not be native-English speakers, and will be incredibly 
eager to take advantage of the opportunities that the Internet 
offers. One Economy is playing a key role in ensuring that 
the next billion people get online as quickly as possible; the 
sooner they get online, the sooner we all benefit.



John Yunker

jyunker@bytelevel.com

eBay: International Sales Make up for Slipping Domestic Sales
&nbsp;
I just received the 2Q numbers from eBay and a few 
numbers in particular jumped out at me...



eBay's US marketplace revenues shrunk, for the first time, 
from $507 million to $490 million -- something I'm sure the 
company will take heat on in the business press. 



But 
revenues from internationalional marketplaces increased 
from $483 million to $506 million, making up for the 
shortfall.



eBay is the "canary in the coal mine" of Web globalization. 
Because they live or die by their Web sites, they shed light 
on where the growth is -- and that growth appears to be 
outside of the US.



That said, I do think eBay needs to do more localizing for 
more markets ASAP to make up for a China market that (I 
think) will grow a bit more slowly than they hope. But time 
will tell.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Unicode Turns 5.0
&nbsp;
The Unicode Consortium announces the release of a significant 
update of its widely-used Unicode Character Database (UCD). 
The new version, Version 5.0, defines more than 99,000 
characters for the languages of the world, and provides the 
detailed properties needed for computer software 
implementations.

More... - http://rs6.net/tn.jsp?t=gwzo5wbab.0.hgdu4wbab.i94f7mbab.1047&ts=S0194&p=http%3A%2F%2Fwww.bytelevel.com%2Fblog%2Farchives%2F000831.html
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Lionbridge Says Freeway Off to Strong Start

&nbsp;

Lionbridge issued a press release today on the growth of its 
new Web-based translation memory (TM) application, 
Logoport. Here are some notable stats:




* The volume of words managed by Logoport has more 
than 
doubled since its launch two months ago.

* Exactly how many words is that? Lionbridge says 
Logoport is nearing one billion words. 

* Logoport supports more than 1,000 unique daily users 
and more than 40-million database queries per hour.

* One client is seeing an additional 5% to 10% reuse rate 
thanks to Logoport because it is now leveraging more than 
150 separate TMs.



If you want to learn more about Logoport, the July issue of 
Global By Design features a test drive of Freeway.

Global By Design - http://rs6.net/tn.jsp?t=gwzo5wbab.0.5lepusbab.i94f7mbab.1047&ts=S0194&p=http%3A%2F%2Fwww.bytelevel.com%2Fglobalbydesign
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Help Wanted: Globalization/Localization Consultant

&nbsp;

Inger Larson, of the recruitment firm Larson G11n, asked me to 
put out the word for a new position they are trying to fill on 
behalf of a client. For the full job description, visit 
larseng11n.com.



Here are the high-level details...

More... - http://rs6.net/tn.jsp?t=gwzo5wbab.0.igdu4wbab.i94f7mbab.1047&ts=S0194&p=http%3A%2F%2Fwww.bytelevel.com%2Fblog%2Farchives%2F000828.html
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Web Globalization News is published every few weeks by 
Byte Level Research and is available by subscription only. It 
is read by exectutives in more than 30 countries.



Please contact me if you have any questions or 
comments.Sincerely,
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

John Yunker
Byte Level Research

Email:jyunker@bytelevel.com

Phone:+1 760-317-2001



Web:http://www.bytelevel.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



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                I spoke last week at the <a href="http://rs6.net/tn.jsp?t=gwzo5wbab.0.bgdu4wbab.i94f7mbab.1047&ts=S0194&p=http%3A%2F%2Fwww.internetstrategyforum.org%2F">Internet Strategy Forum</a> in Portland. The day was focused on business 
globalization and more than 200 people attended. I was 
particularly impressed to see so many small businesses 
present.
<br><br>
There were a number of great presentations, but the 
presentation that brought down the house was by Rey 
Ramsey, CEO of the nonprofit <a href="http://rs6.net/tn.jsp?t=gwzo5wbab.0.dgdu4wbab.i94f7mbab.1047&ts=S0194&p=http%3A%2F%2Fwww.one-economy.com">One Economy</a>. His organization gets 
low-income people in the US -- and the world -- connected 
to the Internet. For example, it has partnered with Google 
and Earthlink on the 
San Francisco Wi-Fi project.
<br><br>
One Economy has embraced Web 
globalization, supporting languages such as 
Spanish, Haitian Creole, Russian, Chinese, and Urdu. It even 
offers a free consumer information Web site for the US 
market in both English and Spanish: <a href="http://rs6.net/tn.jsp?t=gwzo5wbab.0.ggdu4wbab.i94f7mbab.1047&ts=S0194&p=http%3A%2F%2Fwww.beehive.org">Beehive</a>.
<br><br>
The next billion people to get Internet access won't be the 
rich people of the world; these people already have access. 
<br><br>
The next billion Internet users will be less privileged, will 
mostly not be native-English speakers, and will be incredibly 
eager to take advantage of the opportunities that the Internet 
offers. One Economy is playing a key role in ensuring that 
the next billion people get online as quickly as possible; the 
sooner they get online, the sooner we all benefit.
<br><br>
John Yunker<br>
jyunker@bytelevel.com
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                    eBay: International Sales Make up for Slipping Domestic Sales
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                    <p >
                    I just received the 2Q numbers from eBay and a few 
numbers in particular jumped out at me...
<br><br>
eBay's US marketplace revenues shrunk, for the first time, 
from $507 million to $490 million -- something I'm sure the 
company will take heat on in the business press. 
<br><br>
But 
revenues from internationalional marketplaces increased 
from $483 million to $506 million, making up for the 
shortfall.
<br><br>
eBay is the "canary in the coal mine" of Web globalization. 
Because they live or die by their Web sites, they shed light 
on where the growth is -- and that growth appears to be 
outside of the US.
<br><br>
That said, I do think eBay needs to do more localizing for 
more markets ASAP to make up for a China market that (I 
think) will grow a bit more slowly than they hope. But time 
will tell.
                    </p>
                    
                    
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                    Unicode Turns 5.0
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                    <p >
                    The Unicode Consortium announces the release of a significant 
update of its widely-used Unicode Character Database (UCD). 
The new version, Version 5.0, defines more than 99,000 
characters for the languages of the world, and provides the 
detailed properties needed for computer software 
implementations.
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                    Lionbridge Says Freeway Off to Strong Start
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                    &nbsp;
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                    <font color="#000000" face="Verdana,Geneva,Arial,Helvetica,sans-serif" size="2" style="FONT-FAMILY: Verdana,Geneva,Arial,Helvetica,sans-serif;FONT-SIZE: 10pt;LETTER-SPACING: 0.03em;COLOR: #000000;" >
                    
                    
                    
                    <p >
                    Lionbridge issued a press release today on the growth of its 
new Web-based translation memory (TM) application, 
Logoport. Here are some notable stats:
<br><br>
<li>The volume of words managed by Logoport has more 
than 
doubled since its launch two months ago.
<li>Exactly how many words is that? Lionbridge says 
Logoport is nearing one billion words. 
<li>Logoport supports more than 1,000 unique daily users 
and more than 40-million database queries per hour.
<li>One client is seeing an additional 5% to 10% reuse rate 
thanks to Logoport because it is now leveraging more than 
150 separate TMs.
<br><br>
If you want to learn more about Logoport, the July issue of 
Global By Design features a test drive of Freeway.
                    </p>
                    
                    <div style="TEXT-ALIGN: right;" >
                    <a color="#767697" href="http://rs6.net/tn.jsp?t=gwzo5wbab.0.5lepusbab.i94f7mbab.1047&ts=S0194&p=http%3A%2F%2Fwww.bytelevel.com%2Fglobalbydesign" shape="rect" style="FONT-WEIGHT: bold;COLOR: #767697;">Global By Design</a>
                    </div>
                    </font>
                    </td>
                </tr>
                </table>
                <br />
                
                
                
                <a name="article4" shape="rect"/>            
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                    Help Wanted: Globalization/Localization Consultant
                    </font>
                    </div>
                    </td>
                    <td background="http://img.constantcontact.com/letters/images/newsletters_crisp2_rounded.gif" colspan="1" rowspan="1" style="BACKGROUND-REPEAT: no-repeat;BACKGROUND-POSITION: top right;" width="12" >&nbsp;</td>
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                    <td colspan="2" rowspan="1" valign="middle" >
                    
                    <font color="#7486C0" face="Verdana,Geneva,Arial,Helvetica,sans-serif" size="1" style="FONT-FAMILY: Verdana,Geneva,Arial,Helvetica,sans-serif;FONT-SIZE: 9pt;LETTER-SPACING: 0.03em;FONT-WEIGHT: bold;COLOR: #7486C0;" >
                    &nbsp;
                    </font><br />
                    
                    
                    <font color="#000000" face="Verdana,Geneva,Arial,Helvetica,sans-serif" size="2" style="FONT-FAMILY: Verdana,Geneva,Arial,Helvetica,sans-serif;FONT-SIZE: 10pt;LETTER-SPACING: 0.03em;COLOR: #000000;" >
                    
                    
                    
                    <p >
                    Inger Larson, of the recruitment firm Larson G11n, asked me to 
put out the word for a new position they are trying to fill on 
behalf of a client. For the full job description, visit 
larseng11n.com.
<br><br>
Here are the high-level details...
                    </p>
                    
                    <div style="TEXT-ALIGN: right;" >
                    <a color="#767697" href="http://rs6.net/tn.jsp?t=gwzo5wbab.0.igdu4wbab.i94f7mbab.1047&ts=S0194&p=http%3A%2F%2Fwww.bytelevel.com%2Fblog%2Farchives%2F000828.html" shape="rect" style="FONT-WEIGHT: bold;COLOR: #767697;">More...</a>
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			<p >
			Web Globalization News is published every few weeks by 
Byte Level Research and is available by subscription only. It 
is read by exectutives in more than 30 countries.
<br><br>
Please contact me if you have any questions or 
comments.
			</p>
						
			</font>
            
			<p >
            <font color="#000000" face="Arial,Helvetica,sans-serif" size="2" style="FONT-FAMILY: Arial,Helvetica,sans-serif;FONT-SIZE: 10pt;FONT-WEIGHT: bold;COLOR: #000000;" >
            Sincerely,
            </font>
            </p>
            
			
            

            
            
    
            
            
            
 
            <img alt="John Yunker photo" border="0" height="116" src="http://ih.constantcontact.com/fs084/1101017579336/img/6.jpg?a=1101355509446" width="100" /><br />
            
 
            
            John Yunker
            
            
            <div >    
            Byte Level Research
            </div>
            
            
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            Email:
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			<a color="#000099" href="mailto:jyunker@bytelevel.com" shape="rect" style="FONT-WEIGHT: bold;COLOR: #000099;">jyunker@bytelevel.com</a>        
			</font>
            </div>
            
            
            
            <div >
            Phone:
            +1 760-317-2001
            </div>
            

            
            
            
            <div >
            Web:
            <font color="#000099" style="FONT-WEIGHT: bold;COLOR: #000099;" >
			<a color="#000099" href="http://rs6.net/tn.jsp?t=gwzo5wbab.0.5bmzunbab.i94f7mbab.1047&ts=S0194&p=http%3A%2F%2Fwww.bytelevel.com" shape="rect" style="FONT-WEIGHT: bold;COLOR: #000099;">http://www.bytelevel.com</a>            
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<table bgcolor="#ffffff" padding="0" width="100%" ><tr align="center" ><td ><table bgcolor="#ffffff" width="595" ><tr ><td colspan="2" ><font face="verdana,arial" size="1" ><b ><a href="http://ui.constantcontact.com/sa/fwtf.jsp?m=1101017579336&ea=perlman%40turing.acm.org&a=1101355509446" style="color: #0000ff;" target="_blank">Forward email</a></b></font><br />
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<div >This email was sent to perlman@turing.acm.org, by <a href="mailto:jyunker@bytelevel.com" style="color:#0000ff;">jyunker@bytelevel.com</a></div>
<div >Instant removal with <a href="http://ui.constantcontact.com/d.jsp?p=un&m=1101017579336&ea=perlman%40turing.acm.org&se=1047&t=1101355509446&lang=en&reason=F" style="color:#0000ff;" target="_blank">SafeUnsubscribe</a>&#8482; | <a href="http://ui.constantcontact.com/roving/CCPrivacyPolicy.jsp" style="color:#0000ff;" target="_blank">Privacy Policy</a>.</div></FooterContent></font>
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------=_Part_8818179_980178770.1153341616979--

From turingmove@acm.org  Wed Jul 19 18:50:50 2006
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Date: Wed, 19 Jul 2006 18:49:24 -0400 (EDT)
From: turingmove@acm.org
Reply-To: turingmove@acm.org
To: perlman@turing.acm.org
Subject: turing.acm.org is moving to a new server
Mime-Version: 1.0
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Hello,

PLEASE TAKE ACTION BY TUESDAY, JULY 25, 2006

The server  turing.acm.org will be moving to a new server.  The new server will 
provide more security and fault tolerance.  We have migrated all data and userid's 
and would like to give you the opportuinty to log in and test your account. 
You will have the same login permissions that you previously had on turing.acm.org.  
Please also test any software and websites that you may be running on tuirng.acm.org.  
If you no longer require an account on turing.acm.org please send an email to 
turingmove@acm.org and let us know.
 
Please log in to the new box by Tuesday, July 25, 2006.

Your userid is:  perlman

To connect to the new server and be able to perform testing under the current domain 
name that the sites are running under you will need to change your HOSTS file on your 
local workstation. 

The entry you will need to make will be similary to the one below:
63.118.7.16	www.yourdomainname.com 

Example:
63.118.7.16	turing.acm.org
63.118.7.16	www.acm.org
Here are some typical paths to the HOST file.
Windows 
Typical HOST file locations:
Windows 95/98/Me c:\windows\hosts 
Windows NT/2000/XP Pro c:\winnt\system32\drivers\etc\hosts
Windows XP Home c:\windows\system32\drivers\etc\hosts

Linux 
/etc/hosts
Macintosh OS X 
/etc/hosts

After you have made the entry please test to make sure you will be connecting to the 
correct server by running a ping test.  For example:

ping www.acm.org
Pinging www.acm.org [63.118.7.16] with 32 bytes of data:
Reply from 63.118.7.16: bytes=32 time=2ms TTL=64

Then access your website as you would normally.

If there are any issues or concerns with the upcoming server move please contact 
turingmove@acm.org.
Thank you,
ACM IS Department
turingmove@acm.org

From perlman@turing.acm.org  Sat Jul 22 16:47:12 2006
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Date: Sat, 22 Jul 2006 16:47:11 -0400 (EDT)
From: Gary PERLMAN <perlman@turing.acm.org>
To: Gary perlman <perlman@turing.acm.org>
Subject: hcibib rec
Message-ID: <Pine.LNX.4.44.0607221646460.30233-100000@turing.acm.org>
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%M J.TOG.23.3.416
%T VisualIDs: Automatic Distinctive Icons for Desktop Interfaces
%S Research Contributions
%A J. P. Lewis
%A Ruth Rosenholtz
%A Nickson Fong
%A Ulrich Neumann
%J ACM Transactions on Graphics
%D 2004
%V 23
%N 3
%P 416-423
%* (c) Copyright 2004 Association for Computing Machinery
%X Although existing GUIs have a sense of space, they provide no sense of
place. Numerous studies report that users misplace files and have trouble
wayfinding in virtual worlds despite the fact that people have remarkable
visual and spatial abilities. This issue is considered in the human-computer
interface field and has been addressed with alternate display/navigation
schemes. Our paper presents a fundamentally graphics based approach to this
'lost in hyperspace' problem. Specifically, we propose that spatial display of
files is not sufficient to engage our visual skills; scenery (distinctive
visual appearance) is needed as well. While scenery (in the form of custom
icon assignments) is already possible in current operating systems, few if any
users take the time to manually assign icons to all their files. As such, our
proposal is to generate visually distinctive icons ("VisualIDs")
automatically, while allowing the user to replace the icon if desired. The
paper discusses psychological and conceptual issues relating to icons, visual
memory, and the necessary relation of scenery to data. A particular icon
generation algorithm is described; subjects using these icons in simulated
file search and recall tasks show significantly improved performance with
little effort. Although the incorporation of scenery in a graphical user
interface will introduce many new (and interesting) design problems that
cannot be addressed in this paper, we show that automatically created scenery
is both beneficial and feasible. 
%W http://doi.acm.org/10.1145/1015706.1015739
%W http://web.mit.edu/rruth/www/Papers/VisualIDs.pdf


From perlman@acm25-7  Wed Jul 26 21:27:11 2006
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Date: Wed, 26 Jul 2006 21:27:11 -0400
From: Gary PERLMAN <perlman@turing.acm.org>
Message-Id: <200607270127.k6R1RBPW032290@acm25-7>
To: support@acm.org
Subject: turing and hcibib.org
Cc: perlman@acm25-7, sigchi-president@acm.org
Status: RO
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hcibib.org is sort of up, but missing key functionality:

 * ssi is not working, so counters and includes are not working (please make sure you set up the xbithack) 
 * cgi scripts do not seem to work at all 
 * the glimpse search engine is missing, so hcibib users can not search the database 
 * pine is missing, so I can not read my mail to perlman@turing.acm.org 
 * http://www.acm.org/~perlman/ is redirected and the resulting url is http://www1.acm.org/perlman/. I do not think www1 should be displayed. 
 * more might be missing, but I am wary of making the site more disabled

Gary Perlman
 
PS sigchi.org is in trouble, too, perhaps mainly with SSI

From perlman@turing.acm.org  Fri Jul 28 19:34:50 2006
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Date: Fri, 28 Jul 2006 19:34:50 -0400
From: Gary PERLMAN <perlman@turing.acm.org>
Message-Id: <200607282334.k6SNYnGo003006@turing.acm.org>
To: ishelpdesk@hq.acm.org
Subject: turing and hcibib.org
Cc: perlman@turing.acm.org
Status: RO
X-Status: 
X-Keywords:                 
X-UID: 351

hcibib.org is sort of up, but missing key functionality:

 * ssi is not working right, so counters and file sizes are not working (please make sure you set up the xbithack) 
 * cgi scripts do not seem to work at all 
 * the glimpse search engine is missing, so hcibib users can not search the database 
 * pine is missing, so I can not read my mail to perlman@turing.acm.org 
 * http://www.acm.org/~perlman/ is redirected and the resulting url is http://www1.acm.org/perlman/. I do not think www1 should be displayed. 
 * more might be missing, but I am wary of making the site more disabled by testing

Gary Perlman
 
PS sigchi.org is in trouble, too, perhaps mainly with SSI

From perlman@turing.acm.org  Mon Aug 14 11:12:06 2006
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Date: Mon, 14 Aug 2006 11:12:03 -0400
From: Gary PERLMAN <perlman@turing.acm.org>
Message-Id: <200608141512.k7EFC3OF005784@turing.acm.org>
To: director@hcibib.org, ishelpdesk@hq.acm.org
Subject: HCIBIB.ORG: please fix permissions
X-pstn-levels:     (S:19.36888/99.90000 P:95.9108 )
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I need the ownership changed on the hcibib.org directory:

drwxrwsr-x  34 root web 12288 Jul 23 10:41 /acminfo/5/hcibib/

Ideally, the group would be hcibib and the owner would be perlman.


From perlman@turing.acm.org  Tue Aug 15 08:23:30 2006
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Date: Tue, 15 Aug 2006 08:23:26 -0400
From: Gary PERLMAN <perlman@turing.acm.org>
Message-Id: <200608151223.k7FCNQJL016292@turing.acm.org>
To: director@hcibib.org, ishelpdesk@hq.acm.org
Subject: HCIBIB.ORG: please fix permissions
X-pstn-levels:     (S:19.36888/99.90000 P:95.9108 )
X-pstn-settings: 3 (1.0000:1.0000) s gt3 gt2 gt1 p 
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X-UID: 353


I need the ownership changed on the hcibib.org directory:

drwxrwsr-x  34 root web 12288 Jul 23 10:41 /acminfo/5/hcibib/

Ideally, the group would be hcibib and the owner would be perlman.


From perlman@turing.acm.org  Tue Aug 15 10:27:32 2006
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Date: Tue, 15 Aug 2006 10:27:30 -0400
From: Gary PERLMAN <perlman@turing.acm.org>
Message-Id: <200608151427.k7FERUxI002456@turing.acm.org>
To: director@hcibib.org, ishelpdesk@hq.acm.org
Subject: HCIBIB.ORG: need glimpse search engine restored
X-pstn-levels:     (S: 2.58554/99.90000 P:95.9108 )
X-pstn-settings: 3 (1.0000:1.0000) s gt3 gt2 gt1 p 
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X-UID: 354


The HCI Bibliography used the glipse search engine for thousands of searches per week.
The change to a new server lost the glimpse software.  We need it reinstalled.


From perlman@turing.acm.org  Wed Aug 16 10:01:54 2006
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From: Gary PERLMAN <perlman@turing.acm.org>
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Subject: HCIBIB.ORG: need glimpse search engine restored
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The HCI Bibliography used the glipse search engine for thousands of searches per week.
The change to a new server lost the glimpse software.  We need it reinstalled.


From perlman@turing.acm.org  Wed Aug 16 10:04:26 2006
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From: Gary PERLMAN <perlman@turing.acm.org>
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I need the ownership changed on the hcibib.org directory:

drwxrwsr-x  34 root web 12288 Jul 23 10:41 /acminfo/5/hcibib/

Ideally, the group would be hcibib and the owner would be perlman.


From earomero@gmail.com  Wed Aug 16 19:19:26 2006
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From: "Eduardo A. Romero" <eromero@acm.org>
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Subject: Re: FW: HCIBIB.ORG: need glimpse search engine restored
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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
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<font face="Verdana">Hi Gary, Adam<br>
<br>
I just reinstalled Glimpse, went to <a class="moz-txt-link-abbreviated" href="http://www.hcibib.org">www.hcibib.org</a> and search for <a
 href="http://www.hcibib.org/gs.cgi?terms=gary&amp;highlight=checked&amp;action=Search">gary</a>,
it showed some results so i think it's working. Could you test it for
yourself and see if there's something missing?<br>
<br>
Thanks,<br>
</font><br>
Adam Greenberg wrote:
<blockquote cite="mid01c501c6c176$7c213dfd$463c640a@atlarge.net"
 type="cite">
  <pre wrap="">

Adam Greenberg wrote: 

	Can you have a look at this.
	
	Thanks
	Adam
	
	-----Original Message-----
	From: ishelpdesk 
	Sent: Tuesday, August 15, 2006 9:51 PM
	To: Adam Greenberg
	Subject: FW: HCIBIB.ORG: need glimpse search engine restored
	
	
	FYI --Another problem
	
	-----Original Message-----
	From: Gary PERLMAN [<a class="moz-txt-link-freetext" href="mailto:perlman@turing.acm.org">mailto:perlman@turing.acm.org</a>] 
	Sent: Tuesday, August 15, 2006 10:28 AM
	To: <a class="moz-txt-link-abbreviated" href="mailto:director@hcibib.org">director@hcibib.org</a>; ishelpdesk
	Subject: HCIBIB.ORG: need glimpse search engine restored
	
	
	The HCI Bibliography used the glipse search engine for thousands of
	searches per week. The change to a new server lost the glimpse software.
	We need it reinstalled.
	
	
	
	  


  </pre>
</blockquote>
<br>
<pre>-- </pre>
Eduardo A. Romero Gomez<br>
Open Consulting Mexico<br>
<a href="http://openmex.com/">http://openmex.com/</a>
</body>
</html>

From SRS0+gN4x1VXd=CD=cgl.ucsf.edu=scooter@cgl.ucsf.edu  Sat Aug 19 17:45:00 2006
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Hi Gary,
    I've been dubbed the new VP Ops, so I own the issues around helping 
you get what you need to get HCIBib going again.  First, I wanted to 
just touch bases and see which of the issues persist.  I see that 
glimpse was finally reinstalled -- can you let me know the status of the 
other issues?  I'll follow up with ACM to try to get them resolved.

-- scooter

From ishelpdesk@hq.acm.org  Wed Aug 23 11:47:38 2006
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Thank you for your email regarding the unauthorized activity on the ACM
node that occurred on Monday, August 21, 2006.  The pages have since
been restored to their Sunday, August 20, 2006 state.  Should you notice
any pages that are not correct, please provide the URL in a reply email.

ACM IS Department

-----Original Message-----
From: Gary PERLMAN [mailto:perlman@turing.acm.org] 
Sent: Monday, August 21, 2006 2:59 PM
To: ishelpdesk
Subject: hcibib.org is down -- sigchi.org is down

Not much more to add than that.

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------------------------------------------------------------
Web Globalization News
A free newsletter from Global By Design
November 2006

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Successful Ecommerce in Four Seconds (or less)
Nike's New Global Gateway
Alaska Air: Flying the Spanish Skies
Google=92s International Revenues Gain Momentum
Counting Penguins in Punta Tombo
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



Global By Design - http://rs6.net/tn.jsp?t=3Dvsw78zbab.0.kieubtbab.i94f7mba=
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Web Globalization Report Card 2006 - http://rs6.net/tn.jsp?t=3Dvsw78zbab.0.=
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Greetings!

It's been a month since I last wrote. And for some
of this time I was down in Patagonia counting
penguins. It was an amazing experience and I
couldn't help but post a few photos. If you click on
the last article you can read more. But enough about
me.



In the great big world of Web globalization, there
was lots of developments over the past month.
Alaska Air
launched a Spanish-language site, as did Prudential,
and Deloitte launched localized Web sites for
Estonia and Slovenia.



And the people at Akamai and Jupiter Research
reminded us that fast-loading Web sites still
matter. The four-second rule still very much
applies. And this applies particularly to consumer
Web sites in markets around the world where
broadband users are a
minority.=20



Finally, I highlight below a recent change in Nike's
global navigation scheme. It is significant for two
reasons -- first, it sheds light in how Nike is
evolving as a global company. Second, it highlights
the growing challenge of ensuring consistent
navigation between global corporate Web sites and
global brand Web sites.



Questions? Comments? As always, send them my way...



John Yunker

jyunker@bytelevel.com

Successful Ecommerce in Four Seconds (or less)
Jupiter Research and Akamai have published a free
report that reminds retailers that a fast-loading
Web site still matters. Says the Tekrati article,
=93Four seconds is the maximum length of time an
average online shopper will wait for a Web page to
load before potentially abandoning a retail site.=94



This issue is even more of an issue for companies
that support Web sites in countries that don=92t have
widespread broadband penetration.

More... - http://rs6.net/tn.jsp?t=3Dvsw78zbab.0.qgqo7zbab.i94f7mbab.1047&ts=
=3DS0211&p=3Dhttp%3A%2F%2Fwww.globalbydesign.com%2F2006%2F11%2F07%2Fsuccess=
ful-ecommerce-in-four-seconds-or-less%2F
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Nike's New Global Gateway
Recently, Nike (http://rs6.net/tn.jsp?t=3Dvsw78zbab.0.xgqo7zbab.i94f7mbab.1=
047&ts=3DS0211&p=3Dhttp%3A%2F%2Fwww.nike.com)
migrated from a country-oriented
navigation to a language-oriented navigation, which
would appear to
be the wrong way to go. Most companies tend to
migrate in precisely the opposite direction.=20



Yet I
think this move was a good move for Nike, although
more changes will be required as Nike adds more
localized Web sites. And there are still gaps in the
current execution which I describe in the November
issue of Global
by Design (http://rs6.net/tn.jsp?t=3Dvsw78zbab.0.ygqo7zbab.i94f7mbab.1047&t=
s=3DS0211&p=3Dhttp%3A%2F%2Fwww.globalbydesign.com%2F2006%2F10%2F04%2Fnike-l=
aunches-a-splash-global-gateway%2F).



There is a larger issue at play here as well  =97 the
issue of balancing the
need for brand Web sites to remain visually
independent while still ensuring a consistent global
navigation experience for users who may surf between
these brand Web sites.



At many large companies, it is common practice for
brand groups and divisions to launch their own Web
sites. Yet it's important from a corporate-wide
perspective that visitors who navigate between
brands have a consistent user experience, at least
in regards to language and locale. Which is why I
propose an "environmental" approach to navigation.
If companies can focus on maintaining a consistent
navigation scheme between the various brand and
product Web sites, the user will have a better
experience.



For more on this, consider joining Global by Design.
You can download our brand new brochure below...

Global by Design brochure - http://rs6.net/tn.jsp?t=3Dvsw78zbab.0.8gqo7zbab=
.i94f7mbab.1047&ts=3DS0211&p=3Dhttp%3A%2F%2Fwww.globalbydesign.com%2Fgbd%2F=
GbD_brochure.pdf
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Alaska Air: Flying the Spanish Skies

Alaska Airlines and Horizon Air have launched a
Spanish-language Web site, joining the ranks of
Southwest Airlines, United, and five other airlines...

More... - http://rs6.net/tn.jsp?t=3Dvsw78zbab.0.5gqo7zbab.i94f7mbab.1047&ts=
=3DS0211&p=3Dhttp%3A%2F%2Fwww.globalbydesign.com%2F2006%2F11%2F03%2Falaska-=
air-flying-the-spanish-skies%2F
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Google=92s International Revenues Gain Momentum

Google=92s revenue engine, Google Adwords, is
available in more than 40 languages, so it=92s not
surprising to see Google=92s international revenues
growing so quickly. But this rate of growth is
actually gaining momentum.

More... - http://rs6.net/tn.jsp?t=3Dvsw78zbab.0.ahqo7zbab.i94f7mbab.1047&ts=
=3DS0211&p=3Dhttp%3A%2F%2Fwww.globalbydesign.com%2F2006%2F10%2F22%2Fgoogles=
-international-revenues-gain-momentum%2F
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Counting Penguins in Punta Tombo

Okay, let's just get to the pictures, shall we?

Click on... - http://rs6.net/tn.jsp?t=3Dvsw78zbab.0.fhqo7zbab.i94f7mbab.104=
7&ts=3DS0211&p=3Dhttp%3A%2F%2Fwww.globalbydesign.com%2F2006%2F10%2F21%2Fgre=
etings-from-punta-tombo%2F
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Web Globalization News is published every few weeks by=20
Byte Level Research and is available by subscription
only. It=20
is read by exectutives in more than 30 countries.



Please contact me if you have any questions or=20
comments.Sincerely,
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

John Yunker
Byte Level Research

Email:jyunker@bytelevel.com

Phone:+1 760-317-2001



Web:http://www.globalbydesign.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



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                <p >
                It's been a month since I last wrote. And for some
of this time I was down in Patagonia counting
penguins. It was an amazing experience and I
couldn't help but post a few photos. If you click on
the last article you can read more. But enough about
me.
<br><br>
In the great big world of Web globalization, there
was lots of developments over the past month.
<b>Alaska Air
launched a Spanish-language site, as did Prudential,
and Deloitte launched localized Web sites for
Estonia and Slovenia.</b>
<br><br>
And the people at Akamai and Jupiter Research
reminded us that fast-loading Web sites still
matter. The four-second rule still very much
applies. And this applies particularly to consumer
Web sites in markets around the world where
broadband users are a
minority.=20
<br><br>
Finally, I highlight below a recent change in Nike's
global navigation scheme. It is significant for two
reasons -- first, it sheds light in how Nike is
evolving as a global company. Second, it highlights
the growing challenge of ensuring consistent
navigation between global corporate Web sites and
global brand Web sites.
<br><br>
Questions? Comments? As always, send them my way...
<br><br>
John Yunker<br>
jyunker@bytelevel.com
                </p>
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                    Successful Ecommerce in Four Seconds (or less)
                    </font>
                    </div>
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elvetica,sans-serif;FONT-SIZE: 10pt;LETTER-SPACING: 0.03em;COLOR: #000000;"=
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                   =20
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                    <p >
                    Jupiter Research and Akamai have published a free
report that reminds retailers that a fast-loading
Web site still matters. Says the Tekrati article,
=93Four seconds is the maximum length of time an
average online shopper will wait for a Web page to
load before potentially abandoning a retail site.=94
<br><br>
This issue is even more of an issue for companies
that support Web sites in countries that don=92t have
widespread broadband penetration.
                    </p>
                   =20
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                    <div style=3D"TEXT-ALIGN: right;" >
                    <a color=3D"#767697" href=3D"http://rs6.net/tn.jsp?t=3D=
vsw78zbab.0.qgqo7zbab.i94f7mbab.1047&ts=3DS0211&p=3Dhttp%3A%2F%2Fwww.global=
bydesign.com%2F2006%2F11%2F07%2Fsuccessful-ecommerce-in-four-seconds-or-les=
s%2F" shape=3D"rect" style=3D"FONT-WEIGHT: bold;COLOR: #767697;">More...</a=
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                    Nike's New Global Gateway
                    </font>
                    </div>
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s/images/newsletters_crisp2_rounded.gif" colspan=3D"1" rowspan=3D"1" style=
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elvetica,sans-serif;FONT-SIZE: 10pt;LETTER-SPACING: 0.03em;COLOR: #000000;"=
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                    <p >
                    Recently, <a href=3D"http://rs6.net/tn.jsp?t=3Dvsw78zba=
b.0.xgqo7zbab.i94f7mbab.1047&ts=3DS0211&p=3Dhttp%3A%2F%2Fwww.nike.com">Nike=
</a>
migrated from a country-oriented
navigation to a language-oriented navigation, which
would appear to
be the wrong way to go. Most companies tend to
migrate in precisely the opposite direction.=20
<br><br>
Yet I
think this move was a good move for Nike, although
more changes will be required as Nike adds more
localized Web sites. And there are still gaps in the
current execution which I describe in the November
issue of <a href=3D"http://rs6.net/tn.jsp?t=3Dvsw78zbab.0.ygqo7zbab.i94f7mb=
ab.1047&ts=3DS0211&p=3Dhttp%3A%2F%2Fwww.globalbydesign.com%2F2006%2F10%2F04=
%2Fnike-launches-a-splash-global-gateway%2F">Global
by Design</a>.
<br><br>
There is a larger issue at play here as well  =97 the
issue of balancing the
need for brand Web sites to remain visually
independent while still ensuring a consistent global
navigation experience for users who may surf between
these brand Web sites.
<br><br>
At many large companies, it is common practice for
brand groups and divisions to launch their own Web
sites. Yet it's important from a corporate-wide
perspective that visitors who navigate between
brands have a consistent user experience, at least
in regards to language and locale. Which is why I
propose an "environmental" approach to navigation.
If companies can focus on maintaining a consistent
navigation scheme between the various brand and
product Web sites, the user will have a better
experience.
<br><br>
For more on this, consider joining Global by Design.
You can download our brand new brochure below...
                    </p>
                   =20
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                    <font color=3D"#FFFFFF" face=3D"Arial,Helvetica,sans-se=
rif" size=3D"3" style=3D"FONT-FAMILY: Arial,Helvetica,sans-serif;FONT-SIZE:=
 12pt;LETTER-SPACING: -0.02em;FONT-WEIGHT: bold;COLOR: #FFFFFF;" >
                    Alaska Air: Flying the Spanish Skies
                    </font>
                    </div>
                    </td>
                    <td background=3D"http://img.constantcontact.com/letter=
s/images/newsletters_crisp2_rounded.gif" colspan=3D"1" rowspan=3D"1" style=
=3D"BACKGROUND-REPEAT: no-repeat;BACKGROUND-POSITION: top right;" width=3D"=
12" >&nbsp;</td>
                </tr>
               =20
                <tr >
                    <td colspan=3D"2" rowspan=3D"1" valign=3D"middle" >
                   =20
                   =20
                    <font color=3D"#000000" face=3D"Verdana,Geneva,Arial,He=
lvetica,sans-serif" size=3D"2" style=3D"FONT-FAMILY: Verdana,Geneva,Arial,H=
elvetica,sans-serif;FONT-SIZE: 10pt;LETTER-SPACING: 0.03em;COLOR: #000000;"=
 >
                   =20
                   =20
                   =20
                    <p >
                    Alaska Airlines and Horizon Air have launched a
Spanish-language Web site, joining the ranks of
Southwest Airlines, United, and five other airlines...
                    </p>
                   =20
                    <div style=3D"TEXT-ALIGN: right;" >
                    <a color=3D"#767697" href=3D"http://rs6.net/tn.jsp?t=3D=
vsw78zbab.0.5gqo7zbab.i94f7mbab.1047&ts=3DS0211&p=3Dhttp%3A%2F%2Fwww.global=
bydesign.com%2F2006%2F11%2F03%2Falaska-air-flying-the-spanish-skies%2F" sha=
pe=3D"rect" style=3D"FONT-WEIGHT: bold;COLOR: #767697;">More...</a>
                    </div>
                    </font>
                    </td>
                </tr>
                </table>
                <br />
               =20
               =20
               =20
                <a name=3D"article4" shape=3D"rect"/>           =20
                <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" >
               =20
                <tr bgcolor=3D"#7486C0" style=3D"BACKGROUND-COLOR: #7486C0;=
" >
                    <td colspan=3D"1" rowspan=3D"1" valign=3D"top" >
                    <div style=3D"PADDING: 3px;" >
                    <font color=3D"#FFFFFF" face=3D"Arial,Helvetica,sans-se=
rif" size=3D"3" style=3D"FONT-FAMILY: Arial,Helvetica,sans-serif;FONT-SIZE:=
 12pt;LETTER-SPACING: -0.02em;FONT-WEIGHT: bold;COLOR: #FFFFFF;" >
                    Google=92s International Revenues Gain Momentum
                    </font>
                    </div>
                    </td>
                    <td background=3D"http://img.constantcontact.com/letter=
s/images/newsletters_crisp2_rounded.gif" colspan=3D"1" rowspan=3D"1" style=
=3D"BACKGROUND-REPEAT: no-repeat;BACKGROUND-POSITION: top right;" width=3D"=
12" >&nbsp;</td>
                </tr>
               =20
                <tr >
                    <td colspan=3D"2" rowspan=3D"1" valign=3D"middle" >
                   =20
                   =20
                    <font color=3D"#000000" face=3D"Verdana,Geneva,Arial,He=
lvetica,sans-serif" size=3D"2" style=3D"FONT-FAMILY: Verdana,Geneva,Arial,H=
elvetica,sans-serif;FONT-SIZE: 10pt;LETTER-SPACING: 0.03em;COLOR: #000000;"=
 >
                   =20
                   =20
                   =20
                    <p >
                    Google=92s revenue engine, Google Adwords, is
available in more than 40 languages, so it=92s not
surprising to see Google=92s international revenues
growing so quickly. But this rate of growth is
actually gaining momentum.
                    </p>
                   =20
                    <div style=3D"TEXT-ALIGN: right;" >
                    <a color=3D"#767697" href=3D"http://rs6.net/tn.jsp?t=3D=
vsw78zbab.0.ahqo7zbab.i94f7mbab.1047&ts=3DS0211&p=3Dhttp%3A%2F%2Fwww.global=
bydesign.com%2F2006%2F10%2F22%2Fgoogles-international-revenues-gain-momentu=
m%2F" shape=3D"rect" style=3D"FONT-WEIGHT: bold;COLOR: #767697;">More...</a=
>
                    </div>
                    </font>
                    </td>
                </tr>
                </table>
                <br />
               =20
               =20
               =20
                <a name=3D"article5" shape=3D"rect"/>           =20
                <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" >
               =20
                <tr bgcolor=3D"#7486C0" style=3D"BACKGROUND-COLOR: #7486C0;=
" >
                    <td colspan=3D"1" rowspan=3D"1" valign=3D"top" >
                    <div style=3D"PADDING: 3px;" >
                    <font color=3D"#FFFFFF" face=3D"Arial,Helvetica,sans-se=
rif" size=3D"3" style=3D"FONT-FAMILY: Arial,Helvetica,sans-serif;FONT-SIZE:=
 12pt;LETTER-SPACING: -0.02em;FONT-WEIGHT: bold;COLOR: #FFFFFF;" >
                    Counting Penguins in Punta Tombo
                    </font>
                    </div>
                    </td>
                    <td background=3D"http://img.constantcontact.com/letter=
s/images/newsletters_crisp2_rounded.gif" colspan=3D"1" rowspan=3D"1" style=
=3D"BACKGROUND-REPEAT: no-repeat;BACKGROUND-POSITION: top right;" width=3D"=
12" >&nbsp;</td>
                </tr>
               =20
                <tr >
                    <td colspan=3D"2" rowspan=3D"1" valign=3D"middle" >
                   =20
                   =20
                    <font color=3D"#000000" face=3D"Verdana,Geneva,Arial,He=
lvetica,sans-serif" size=3D"2" style=3D"FONT-FAMILY: Verdana,Geneva,Arial,H=
elvetica,sans-serif;FONT-SIZE: 10pt;LETTER-SPACING: 0.03em;COLOR: #000000;"=
 >
                    <img align=3D"right" border=3D"0" height=3D"113" hspace=
=3D"5" src=3D"http://ih.constantcontact.com/fs084/1101017579336/img/18.jpg?=
a=3D1101453482581" vspace=3D"5" width=3D"150" />
                   =20
                   =20
                    <p >
                    Okay, let's just get to the pictures, shall we?
                    </p>
                   =20
                    <div style=3D"TEXT-ALIGN: right;" >
                    <a color=3D"#767697" href=3D"http://rs6.net/tn.jsp?t=3D=
vsw78zbab.0.fhqo7zbab.i94f7mbab.1047&ts=3DS0211&p=3Dhttp%3A%2F%2Fwww.global=
bydesign.com%2F2006%2F10%2F21%2Fgreetings-from-punta-tombo%2F" shape=3D"rec=
t" style=3D"FONT-WEIGHT: bold;COLOR: #767697;">Click on...</a>
                    </div>
                    </font>
                    </td>
                </tr>
                </table>
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,sans-serif;FONT-SIZE: 10pt;LETTER-SPACING: 0.03em;COLOR: #000000;" >=09=09=
=09
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=09=09=09<p >
=09=09=09Web Globalization News is published every few weeks by=20
Byte Level Research and is available by subscription
only. It=20
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<br><br>
Please contact me if you have any questions or=20
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From parthena@attendancemarketing.com  Mon Nov 27 14:15:23 2006
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Date: Mon, 27 Nov 2006 14:15:40 -0500
From: Parthena Senteris - Attendance Marketing
 <parthena@attendancemarketing.com>
Subject: CHI Ambassador List For Email
In-reply-to: <00d401c70ccd$09596130$0c02a8c0@yourrqrth0audc>
To: george@attendancemarketing.com, perlman@acm.org
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Gary,

Good afternoon.  My name is Parthena.  I was referred to you by George
Andreopoulos.  I am writing on behalf of marketing for CHI 07.

I wanted to ask if you could send over an email list(s) for our latest
ambassador email promotion.

Please let me know if there is anything I can assist with.

Thanks & Best regards,
Parthena.


Parthena Senteris
Project Manager
Attendance Marketing
Tel (Direct): 514-509-6059
Fax (Administration): 514-221-2063
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From acantor@cantoraccess.com  Thu Dec  7 20:11:01 2006
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Subject: FW: Disabled Deprived of Access to Many Top Web Sites
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Disabled Deprived of Access to Many Top Web Sites
From: eWeek.com - 12/06/2006
By: Irvin Arieff

Many Web sites around the world are beyond the reach of disabled persons but
could easily be improved to meet international accessibility standards, a
survey commissioned by the United Nations found on Tuesday.

The study, conducted for the world body by British technology firm Nomensa,
looked at 100 popular sites in 20 countries and found the vast majority
failed to meet international standards of accessibility.

Read the entire article at:
http://www.eweek.com/article2/0,1895,2069061,00.asp?kc=EWGOVEMNL120606EOAD

Links:
U.N. Gives Failing Accessibility Grades to the Planet's Top Web Sites
http://www.eweek.com/article2/0,1895,2069624,00.asp

On Handicapped Access, Target's Fighting the Wrong Fight for the Wrong
Reason
http://storefrontbacktalk.com/story/0921target.php

From ESC1101513314288_1101017579336_1047@in.constantcontact.com  Wed Jan 17 11:11:59 2007
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Date: Wed, 17 Jan 2007 11:11:58 -0500 (EST)
From: John Yunker <jyunker@bytelevel.com>
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You are receiving this email from Byte Level
Research because you are a subscriber of Web
Globalization News, a free email newsletter. To no longer
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------------------------------------------------------------
Web Globalization News
A free newsletter from Global by Design
January 2007

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Statistical Machine Translation Gets Real
Global by Design: Demystifying Multilingual Domain Names
Which Country; Which Language?
Web Globalization Reaches the Top: Cisco=92s CGO
Most Popular Posts of 2006
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



Making Sense of Multililingual Domain Names - http://rs6.net/tn.jsp?t=3Dq4t=
5u8bab.0.99v9w8bab.i94f7mbab.1047&ts=3DS0217&p=3Dhttp%3A%2F%2Fwww.globalbyd=
esign.com%2Fbriefs%2F
UNICEF: Decentralized By Design - http://rs6.net/tn.jsp?t=3Dq4t5u8bab.0.99v=
9w8bab.i94f7mbab.1047&ts=3DS0217&p=3Dhttp%3A%2F%2Fwww.globalbydesign.com%2F=
briefs%2F
Analyzing Nike's New Global Navigation - http://rs6.net/tn.jsp?t=3Dq4t5u8ba=
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Greetings!

If I were to select one technology that will
most dramatically change the translation industry
over the next decade, it is statistical
machine translation (SMT).=20



If you're  not quite sure what all the fuss is
about SMT (or even what SMT is), we've made
available for free an article on Language Weaver
(an SMT developer) from the December issue of Global
by Design. You'll find a link to the PDF file in the
first article below.=20



I want to stress that I do not believe human
translators are in any danger
of losing their jobs due to SMT. But I do see their
jobs changing, and for the better, in the years ahead.=20



Questions? Comments? Please send them my way...



John Yunker

jyunker@bytelevel.com

Statistical Machine Translation Gets Real
Statistical machine translation is an innovative way
of automatically translating text from one language
into another. It=92s being used by Google, it=92s being
used in Iraq, and it=92s being commercialized by a
company called Language Weaver.



I profiled this company for the December issue of
Global by Design and now we=92re making the full
article available for free download. We=92re going to
be hearing a lot more about this technology and
Language Weaver because companies can only afford to
translate a fraction of their content using
translators. SMT is not designed to put translators
out of work but instead unleash vast amounts of
content that would never have been translated in the
first place.



If you want to get an idea of what SMT can do, what
it can=92t do, and why I think it=92s going to
revolutionize the translation industry, check out
the article.

Download the PDF file (2.1MB) - http://rs6.net/tn.jsp?t=3Dq4t5u8bab.0.89v9w=
8bab.i94f7mbab.1047&ts=3DS0217&p=3Dhttp%3A%2F%2Fwww.globalbydesign.com%2Fdo=
wnloads%2FGbD_LanguageWeaver.pdf
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Global by Design: Demystifying Multilingual Domain Names
The January issue of Global by Design is now out and
we've got an in-depth feature on multilingual domain
names, also known as internationalized domain names
(IDNs). IKEA has already registered IDNs in Russian,
Chinese, and Arabic and it is far from alone.



ICANN says it will have approved standards for IDNs
by the end of this year, which will -- in theory --
open the flood gates for the release of many more
top-level domains. This articles provides insights
into what is a
technically and politically complex issue, but one
that will ultimately make the Internet more user
friendly across all languages.



If you're already a subscriber to Global by Design,
you can download the issue here (http://rs6.net/tn.jsp?t=3Dq4t5u8bab.0.47yp=
89bab.i94f7mbab.1047&ts=3DS0217&p=3Dhttp%3A%2F%2Fwww.globalbydesign.com%2Fs=
lpw%2Floginpage.php).



And if you're thinking about subscribing, follow the
link below. You'll receive access to this issue and
24 back issues.

Learn more about Global by Design - http://rs6.net/tn.jsp?t=3Dq4t5u8bab.0.7=
9v9w8bab.i94f7mbab.1047&ts=3DS0217&p=3Dhttp%3A%2F%2Fwww.globalbydesign.com%=
2Fgbd%2F
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Which Country; Which Language?

John Greenwood of InterPro Translation Solutions
provides a great introduction to the language
choices companies face when planning for
translation.=20



For example, did you know that
Switzerland has four official languages?

More... - http://rs6.net/tn.jsp?t=3Dq4t5u8bab.0.69v9w8bab.i94f7mbab.1047&ts=
=3DS0217&p=3Dhttp%3A%2F%2Fwww.globalbydesign.com%2Fblog%2F2006%2F12%2F18%2F=
which-country-which-language%2F
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Web Globalization Reaches the Top: Cisco=92s CGO

As early as 2000, people like me have been saying
that it would be just a matter of time before
corporations added a Chief Globalization Officer to
their ranks. It was an easy prediction to make, but
the timing was the big question mark.

That time appears to be now.

More... - http://rs6.net/tn.jsp?t=3Dq4t5u8bab.0.59v9w8bab.i94f7mbab.1047&ts=
=3DS0217&p=3Dhttp%3A%2F%2Fwww.globalbydesign.com%2Fblog%2F2007%2F01%2F07%2F=
web-globalization-reaches-the-top-ciscos-cgo%2F
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Most Popular Posts of 2006

I finally got around to reviewing 2006
statistics for the Global by Design Web site.=20



If you want to see what articles and entries were
most popular between September and December, follow
the link below:

More... - http://rs6.net/tn.jsp?t=3Dq4t5u8bab.0.49v9w8bab.i94f7mbab.1047&ts=
=3DS0217&p=3Dhttp%3A%2F%2Fwww.globalbydesign.com%2Fblog%2F2007%2F01%2F10%2F=
most-popular-posts-of-2007-belated-edition%2F
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Web Globalization News is published every few weeks by=20
Byte Level Research and is available by subscription
only. It is read by executives in more than 35
countries.



Please contact me if you have any questions or=20
comments.Sincerely,
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

John Yunker
Byte Level Research

Email:jyunker@bytelevel.com

Phone:+1 760-317-2001



Web:http://www.globalbydesign.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



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pacing=3D"0" style=3D"BACKGROUND-COLOR: #9A5973;" width=3D"175" >
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=09=09=09
            <tr >=20
                <td colspan=3D"2" rowspan=3D"1" >
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th=3D"100%" >
                <tr bgcolor=3D"#FFFFFF" style=3D"BACKGROUND-COLOR: #FFFFFF;=
" >=20
                    <td align=3D"left" colspan=3D"1" rowspan=3D"1" valign=
=3D"top" >
                    <font color=3D"#9A5973" face=3D"Verdana,Geneva,Arial,He=
lvetica,sans-serif" size=3D"2" style=3D"FONT-FAMILY: Verdana,Geneva,Arial,H=
elvetica,sans-serif;FONT-SIZE: 10pt;FONT-WEIGHT: bold;LETTER-SPACING: -0.05=
em;COLOR: #9A5973;TEXT-DECORATION: none;" >
                    <ul style=3D"LIST-STYLE: none;PADDING: 5px;MARGIN: 0px;=
" >
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3" face=3D"Verdana,Geneva,Arial,Helvetica,sans-serif" href=3D"#article1" sh=
ape=3D"rect" size=3D"2" style=3D"FONT-FAMILY: Verdana,Geneva,Arial,Helvetic=
a,sans-serif;FONT-SIZE: 10pt;FONT-WEIGHT: bold;LETTER-SPACING: -0.05em;COLO=
R: #9A5973;TEXT-DECORATION: none;">Statistical Machine Translation Gets Rea=
l</a></li>
                    <li style=3D"PADDING-BOTTOM: 10px;" ><a color=3D"#9A597=
3" face=3D"Verdana,Geneva,Arial,Helvetica,sans-serif" href=3D"#article2" sh=
ape=3D"rect" size=3D"2" style=3D"FONT-FAMILY: Verdana,Geneva,Arial,Helvetic=
a,sans-serif;FONT-SIZE: 10pt;FONT-WEIGHT: bold;LETTER-SPACING: -0.05em;COLO=
R: #9A5973;TEXT-DECORATION: none;">Global by Design: Demystifying Multiling=
ual Domain Names</a></li>
                    <li style=3D"PADDING-BOTTOM: 10px;" ><a color=3D"#9A597=
3" face=3D"Verdana,Geneva,Arial,Helvetica,sans-serif" href=3D"#article3" sh=
ape=3D"rect" size=3D"2" style=3D"FONT-FAMILY: Verdana,Geneva,Arial,Helvetic=
a,sans-serif;FONT-SIZE: 10pt;FONT-WEIGHT: bold;LETTER-SPACING: -0.05em;COLO=
R: #9A5973;TEXT-DECORATION: none;">Which Country; Which Language?</a></li>
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3" face=3D"Verdana,Geneva,Arial,Helvetica,sans-serif" href=3D"#article4" sh=
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a,sans-serif;FONT-SIZE: 10pt;FONT-WEIGHT: bold;LETTER-SPACING: -0.05em;COLO=
R: #9A5973;TEXT-DECORATION: none;">Web Globalization Reaches the Top: Cisco=
=92s CGO</a></li><li style=3D"PADDING-BOTTOM: 10px;" ><a color=3D"#9A5973" =
face=3D"Verdana,Geneva,Arial,Helvetica,sans-serif" href=3D"#article5" shape=
=3D"rect" size=3D"2" style=3D"FONT-FAMILY: Verdana,Geneva,Arial,Helvetica,s=
ans-serif;FONT-SIZE: 10pt;FONT-WEIGHT: bold;LETTER-SPACING: -0.05em;COLOR: =
#9A5973;TEXT-DECORATION: none;">Most Popular Posts of 2006</a></li>
                    </ul>
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=09=09=09
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=09=09=09<tr >=20
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ACKGROUND-REPEAT: no-repeat;BACKGROUND-POSITION: top right;" width=3D"12" >=
&nbsp;</td>
            </tr>
=09=09=09
            <tr >=20
                <td colspan=3D"2" rowspan=3D"1" >
                <table bgcolor=3D"#FFFFFF" border=3D"0" cellpadding=3D"3" c=
ellspacing=3D"0" style=3D"BACKGROUND-COLOR: #FFFFFF;" width=3D"100%" >
                <tr >=20
                    <td align=3D"left" colspan=3D"1" rowspan=3D"1" valign=
=3D"top" >
                    <ul style=3D"LIST-STYLE: none;PADDING: 5px;MARGIN: 0px;=
" >
                   =20
                    <li style=3D"PADDING-BOTTOM: 10px;" ><a color=3D"#739A5=
9" face=3D"Verdana, Geneva, Arial, Helvetica, sans-serif" href=3D"http://rs=
6.net/tn.jsp?t=3Dq4t5u8bab.0.99v9w8bab.i94f7mbab.1047&ts=3DS0217&p=3Dhttp%3=
A%2F%2Fwww.globalbydesign.com%2Fbriefs%2F" shape=3D"rect" size=3D"2" style=
=3D"FONT-FAMILY: Verdana, Geneva, Arial, Helvetica, sans-serif;FONT-SIZE: 1=
0pt;FONT-WEIGHT: bold;LETTER-SPACING: -0.05em;COLOR: #739A59;TEXT-DECORATIO=
N: none;">Making Sense of Multililingual Domain Names</a></li>
                   =20
                   =20
                    <li style=3D"PADDING-BOTTOM: 10px;" ><a color=3D"#739A5=
9" face=3D"Verdana, Geneva, Arial, Helvetica, sans-serif" href=3D"http://rs=
6.net/tn.jsp?t=3Dq4t5u8bab.0.99v9w8bab.i94f7mbab.1047&ts=3DS0217&p=3Dhttp%3=
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0pt;FONT-WEIGHT: bold;LETTER-SPACING: -0.05em;COLOR: #739A59;TEXT-DECORATIO=
N: none;">UNICEF: Decentralized By Design</a></li>
                   =20
                               =20
                    <li style=3D"PADDING-BOTTOM: 10px;" ><a color=3D"#739A5=
9" face=3D"Verdana, Geneva, Arial, Helvetica, sans-serif" href=3D"http://rs=
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0pt;FONT-WEIGHT: bold;LETTER-SPACING: -0.05em;COLOR: #739A59;TEXT-DECORATIO=
N: none;">Analyzing Nike's New Global Navigation</a></li>
                   =20
                   =20

                   =20
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                Greetings!
=09=09=09=09</font>
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               =20
                <p >
                If I were to select one technology that will
most dramatically change the translation industry
over the next decade, it is statistical
machine translation (SMT).=20
<br><br>
If you're  not quite sure what all the fuss is
about SMT (or even what SMT is), we've made
available <b>for free</b> an article on Language Weaver
(an SMT developer) from the December issue of Global
by Design. You'll find a link to the PDF file in the
first article below.=20
<br><br>
I want to stress that I do not believe human
translators are in any danger
of losing their jobs due to SMT. But I do see their
jobs changing, and for the better, in the years ahead.=20
<br><br>
Questions? Comments? Please send them my way...
<br><br>
John Yunker<br>
jyunker@bytelevel.com
                </p>
               =20
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               =20

   =20
               =20

               =20
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               =20

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                <tr bgcolor=3D"#7486C0" style=3D"BACKGROUND-COLOR: #7486C0;=
" >
                    <td colspan=3D"1" rowspan=3D"1" valign=3D"top" >
                    <div style=3D"PADDING: 3px;" >
                    <font color=3D"#FFFFFF" face=3D"Verdana,Geneva,Arial,He=
lvetica,sans-serif" size=3D"2" style=3D"FONT-FAMILY: Verdana,Geneva,Arial,H=
elvetica,sans-serif;FONT-SIZE: 10pt;LETTER-SPACING: -0.02em;FONT-WEIGHT: bo=
ld;COLOR: #FFFFFF;" >
                    Statistical Machine Translation Gets Real
                    </font>
                    </div>
                    </td>
                    <td background=3D"http://img.constantcontact.com/letter=
s/images/newsletters_crisp2_rounded.gif" colspan=3D"1" rowspan=3D"1" style=
=3D"BACKGROUND-REPEAT: no-repeat;BACKGROUND-POSITION: top right;" width=3D"=
12" >&nbsp;</td>
                </tr>
               =20
                <tr >
                    <td colspan=3D"2" rowspan=3D"1" valign=3D"middle" >
                   =20
                   =20
                    <font color=3D"#000000" face=3D"Verdana,Geneva,Arial,He=
lvetica,sans-serif" size=3D"2" style=3D"FONT-FAMILY: Verdana,Geneva,Arial,H=
elvetica,sans-serif;FONT-SIZE: 10pt;LETTER-SPACING: 0.03em;COLOR: #000000;"=
 >
                   =20
                   =20
                   =20
                    <p >
                    Statistical machine translation is an innovative way
of automatically translating text from one language
into another. It=92s being used by Google, it=92s being
used in Iraq, and it=92s being commercialized by a
company called Language Weaver.
<br><br>
I profiled this company for the December issue of
Global by Design and now we=92re making the full
article available for free download. We=92re going to
be hearing a lot more about this technology and
Language Weaver because companies can only afford to
translate a fraction of their content using
translators. SMT is not designed to put translators
out of work but instead unleash vast amounts of
content that would never have been translated in the
first place.
<br><br>
If you want to get an idea of what SMT can do, what
it can=92t do, and why I think it=92s going to
revolutionize the translation industry, check out
the article.
                    </p>
                   =20
                   =20
                    <div style=3D"TEXT-ALIGN: right;" >
                    <a color=3D"#767697" href=3D"http://rs6.net/tn.jsp?t=3D=
q4t5u8bab.0.89v9w8bab.i94f7mbab.1047&ts=3DS0217&p=3Dhttp%3A%2F%2Fwww.global=
bydesign.com%2Fdownloads%2FGbD_LanguageWeaver.pdf" shape=3D"rect" style=3D"=
FONT-WEIGHT: bold;COLOR: #767697;">Download the PDF file (2.1MB)</a>
                    </div>
                    </font>
                    </td>
                </tr>
                </table>
                <br />
               =20

               =20
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               =20
                <a name=3D"article2" shape=3D"rect"/>
               =20

                <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" >
               =20
                <tr bgcolor=3D"#7486C0" style=3D"BACKGROUND-COLOR: #7486C0;=
" >
                    <td colspan=3D"1" rowspan=3D"1" valign=3D"top" >
                    <div style=3D"PADDING: 3px;" >
                    <font color=3D"#FFFFFF" face=3D"Verdana,Geneva,Arial,He=
lvetica,sans-serif" size=3D"2" style=3D"FONT-FAMILY: Verdana,Geneva,Arial,H=
elvetica,sans-serif;FONT-SIZE: 10pt;LETTER-SPACING: -0.02em;FONT-WEIGHT: bo=
ld;COLOR: #FFFFFF;" >
                    Global by Design: Demystifying Multilingual Domain Name=
s
                    </font>
                    </div>
                    </td>
                    <td background=3D"http://img.constantcontact.com/letter=
s/images/newsletters_crisp2_rounded.gif" colspan=3D"1" rowspan=3D"1" style=
=3D"BACKGROUND-REPEAT: no-repeat;BACKGROUND-POSITION: top right;" width=3D"=
12" >&nbsp;</td>
                </tr>
               =20
                <tr >
                    <td colspan=3D"2" rowspan=3D"1" valign=3D"middle" >
                   =20
                   =20
                    <font color=3D"#000000" face=3D"Verdana,Geneva,Arial,He=
lvetica,sans-serif" size=3D"2" style=3D"FONT-FAMILY: Verdana,Geneva,Arial,H=
elvetica,sans-serif;FONT-SIZE: 10pt;LETTER-SPACING: 0.03em;COLOR: #000000;"=
 >
                    <img align=3D"right" alt=3D"Global by Design" border=3D=
"0" height=3D"246" hspace=3D"5" src=3D"http://ih.constantcontact.com/fs084/=
1101017579336/img/21.jpg?a=3D1101513314288" vspace=3D"5" width=3D"200" />
                   =20
                   =20
                    <p >
                    The January issue of Global by Design is now out and
we've got an in-depth feature on multilingual domain
names, also known as internationalized domain names
(IDNs). IKEA has already registered IDNs in Russian,
Chinese, and Arabic and it is far from alone.
<br><br>
ICANN says it will have approved standards for IDNs
by the end of this year, which will -- in theory --
open the flood gates for the release of many more
top-level domains. This articles provides insights
into what is a
technically and politically complex issue, but one
that will ultimately make the Internet more user
friendly across all languages.
<br><br>
If you're already a subscriber to Global by Design,
you can download the issue <a href=3D"http://rs6.net/tn.jsp?t=3Dq4t5u8bab.0=
.47yp89bab.i94f7mbab.1047&ts=3DS0217&p=3Dhttp%3A%2F%2Fwww.globalbydesign.co=
m%2Fslpw%2Floginpage.php">here</a>.
<br><br>
And if you're thinking about subscribing, follow the
link below. You'll receive access to this issue and
24 back issues.
                    </p>
                   =20
                   =20
                    <div style=3D"TEXT-ALIGN: right;" >
                    <a color=3D"#767697" href=3D"http://rs6.net/tn.jsp?t=3D=
q4t5u8bab.0.79v9w8bab.i94f7mbab.1047&ts=3DS0217&p=3Dhttp%3A%2F%2Fwww.global=
bydesign.com%2Fgbd%2F" shape=3D"rect" style=3D"FONT-WEIGHT: bold;COLOR: #76=
7697;">Learn more about Global by Design</a>
                    </div>
                    </font>
                    </td>
                </tr>
                </table>
                <br />
               =20

               =20
               =20

   =20
               =20

               =20
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                <a name=3D"article3" shape=3D"rect"/>           =20
                <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" >
               =20
                <tr bgcolor=3D"#7486C0" style=3D"BACKGROUND-COLOR: #7486C0;=
" >
                    <td colspan=3D"1" rowspan=3D"1" valign=3D"top" >
                    <div style=3D"PADDING: 3px;" >
                    <font color=3D"#FFFFFF" face=3D"Verdana,Geneva,Arial,He=
lvetica,sans-serif" size=3D"2" style=3D"FONT-FAMILY: Verdana,Geneva,Arial,H=
elvetica,sans-serif;FONT-SIZE: 10pt;LETTER-SPACING: -0.02em;FONT-WEIGHT: bo=
ld;COLOR: #FFFFFF;" >
                    Which Country; Which Language?
                    </font>
                    </div>
                    </td>
                    <td background=3D"http://img.constantcontact.com/letter=
s/images/newsletters_crisp2_rounded.gif" colspan=3D"1" rowspan=3D"1" style=
=3D"BACKGROUND-REPEAT: no-repeat;BACKGROUND-POSITION: top right;" width=3D"=
12" >&nbsp;</td>
                </tr>
               =20
                <tr >
                    <td colspan=3D"2" rowspan=3D"1" valign=3D"middle" >
                   =20
                   =20
                    <font color=3D"#000000" face=3D"Verdana,Geneva,Arial,He=
lvetica,sans-serif" size=3D"2" style=3D"FONT-FAMILY: Verdana,Geneva,Arial,H=
elvetica,sans-serif;FONT-SIZE: 10pt;LETTER-SPACING: 0.03em;COLOR: #000000;"=
 >
                   =20
                   =20
                   =20
                    <p >
                    John Greenwood of InterPro Translation Solutions
provides a great introduction to the language
choices companies face when planning for
translation.=20
<br><br>
For example, did you know that
Switzerland has four official languages?
                    </p>
                   =20
                    <div style=3D"TEXT-ALIGN: right;" >
                    <a color=3D"#767697" href=3D"http://rs6.net/tn.jsp?t=3D=
q4t5u8bab.0.69v9w8bab.i94f7mbab.1047&ts=3DS0217&p=3Dhttp%3A%2F%2Fwww.global=
bydesign.com%2Fblog%2F2006%2F12%2F18%2Fwhich-country-which-language%2F" sha=
pe=3D"rect" style=3D"FONT-WEIGHT: bold;COLOR: #767697;">More...</a>
                    </div>
                    </font>
                    </td>
                </tr>
                </table>
                <br />
               =20
               =20
               =20
                <a name=3D"article4" shape=3D"rect"/>           =20
                <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" >
               =20
                <tr bgcolor=3D"#7486C0" style=3D"BACKGROUND-COLOR: #7486C0;=
" >
                    <td colspan=3D"1" rowspan=3D"1" valign=3D"top" >
                    <div style=3D"PADDING: 3px;" >
                    <font color=3D"#FFFFFF" face=3D"Verdana,Geneva,Arial,He=
lvetica,sans-serif" size=3D"2" style=3D"FONT-FAMILY: Verdana,Geneva,Arial,H=
elvetica,sans-serif;FONT-SIZE: 10pt;LETTER-SPACING: -0.02em;FONT-WEIGHT: bo=
ld;COLOR: #FFFFFF;" >
                    Web Globalization Reaches the Top: Cisco=92s CGO
                    </font>
                    </div>
                    </td>
                    <td background=3D"http://img.constantcontact.com/letter=
s/images/newsletters_crisp2_rounded.gif" colspan=3D"1" rowspan=3D"1" style=
=3D"BACKGROUND-REPEAT: no-repeat;BACKGROUND-POSITION: top right;" width=3D"=
12" >&nbsp;</td>
                </tr>
               =20
                <tr >
                    <td colspan=3D"2" rowspan=3D"1" valign=3D"middle" >
                   =20
                   =20
                    <font color=3D"#000000" face=3D"Verdana,Geneva,Arial,He=
lvetica,sans-serif" size=3D"2" style=3D"FONT-FAMILY: Verdana,Geneva,Arial,H=
elvetica,sans-serif;FONT-SIZE: 10pt;LETTER-SPACING: 0.03em;COLOR: #000000;"=
 >
                   =20
                   =20
                   =20
                    <p >
                    As early as 2000, people like me have been saying
that it would be just a matter of time before
corporations added a Chief Globalization Officer to
their ranks. It was an easy prediction to make, but
the timing was the big question mark.

That time appears to be now.
                    </p>
                   =20
                    <div style=3D"TEXT-ALIGN: right;" >
                    <a color=3D"#767697" href=3D"http://rs6.net/tn.jsp?t=3D=
q4t5u8bab.0.59v9w8bab.i94f7mbab.1047&ts=3DS0217&p=3Dhttp%3A%2F%2Fwww.global=
bydesign.com%2Fblog%2F2007%2F01%2F07%2Fweb-globalization-reaches-the-top-ci=
scos-cgo%2F" shape=3D"rect" style=3D"FONT-WEIGHT: bold;COLOR: #767697;">Mor=
e...</a>
                    </div>
                    </font>
                    </td>
                </tr>
                </table>
                <br />
               =20
               =20
               =20
                <a name=3D"article5" shape=3D"rect"/>           =20
                <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" >
               =20
                <tr bgcolor=3D"#7486C0" style=3D"BACKGROUND-COLOR: #7486C0;=
" >
                    <td colspan=3D"1" rowspan=3D"1" valign=3D"top" >
                    <div style=3D"PADDING: 3px;" >
                    <font color=3D"#FFFFFF" face=3D"Verdana,Geneva,Arial,He=
lvetica,sans-serif" size=3D"2" style=3D"FONT-FAMILY: Verdana,Geneva,Arial,H=
elvetica,sans-serif;FONT-SIZE: 10pt;LETTER-SPACING: -0.02em;FONT-WEIGHT: bo=
ld;COLOR: #FFFFFF;" >
                    Most Popular Posts of 2006
                    </font>
                    </div>
                    </td>
                    <td background=3D"http://img.constantcontact.com/letter=
s/images/newsletters_crisp2_rounded.gif" colspan=3D"1" rowspan=3D"1" style=
=3D"BACKGROUND-REPEAT: no-repeat;BACKGROUND-POSITION: top right;" width=3D"=
12" >&nbsp;</td>
                </tr>
               =20
                <tr >
                    <td colspan=3D"2" rowspan=3D"1" valign=3D"middle" >
                   =20
                   =20
                    <font color=3D"#000000" face=3D"Verdana,Geneva,Arial,He=
lvetica,sans-serif" size=3D"2" style=3D"FONT-FAMILY: Verdana,Geneva,Arial,H=
elvetica,sans-serif;FONT-SIZE: 10pt;LETTER-SPACING: 0.03em;COLOR: #000000;"=
 >
                   =20
                   =20
                   =20
                    <p >
                    I finally got around to reviewing 2006
statistics for the Global by Design Web site.=20
<br><br>
If you want to see what articles and entries were
most popular between September and December, follow
the link below:
                    </p>
                   =20
                    <div style=3D"TEXT-ALIGN: right;" >
                    <a color=3D"#767697" href=3D"http://rs6.net/tn.jsp?t=3D=
q4t5u8bab.0.49v9w8bab.i94f7mbab.1047&ts=3DS0217&p=3Dhttp%3A%2F%2Fwww.global=
bydesign.com%2Fblog%2F2007%2F01%2F10%2Fmost-popular-posts-of-2007-belated-e=
dition%2F" shape=3D"rect" style=3D"FONT-WEIGHT: bold;COLOR: #767697;">More.=
..</a>
                    </div>
                    </font>
                    </td>
                </tr>
                </table>
                <br />
               =20
               =20
               =20

       =20
               =20

               =20
               =20

   =20
                </div>
                </td>
            </tr>
            </table>
           =20
   =20
            </td>
           =20

        </tr>=20
   =20
       =20

        <tr >
            <td colspan=3D"2" rowspan=3D"1" >
            <font color=3D"#000000" face=3D"Verdana,Geneva,Arial,Helvetica,=
sans-serif" size=3D"2" style=3D"FONT-FAMILY: Verdana,Geneva,Arial,Helvetica=
,sans-serif;FONT-SIZE: 10pt;LETTER-SPACING: 0.03em;COLOR: #000000;" >
           =20

           =20
            <hr color=3D"#000000" style=3D"COLOR: #000000;HEIGHT: 1px;" /> =
          =20
            <font color=3D"#000000" face=3D"Verdana,Geneva,Arial,Helvetica,=
sans-serif" size=3D"2" style=3D"FONT-FAMILY: Verdana,Geneva,Arial,Helvetica=
,sans-serif;FONT-SIZE: 10pt;LETTER-SPACING: 0.03em;COLOR: #000000;" >=09=09=
=09
=09=09=09
=09=09=09<p >
=09=09=09Web Globalization News is published every few weeks by=20
Byte Level Research and is available by subscription
only. It is read by executives in more than 35
countries.
<br><br>
Please contact me if you have any questions or=20
comments.
=09=09=09</p>
=09=09=09=09=09=09
=09=09=09</font>
           =20
=09=09=09<p >
            <font color=3D"#000000" face=3D"Arial,Helvetica,sans-serif" siz=
e=3D"2" style=3D"FONT-FAMILY: Arial,Helvetica,sans-serif;FONT-SIZE: 10pt;FO=
NT-WEIGHT: bold;COLOR: #000000;" >
            Sincerely,
            </font>
            </p>
           =20
=09=09=09
           =20

           =20
           =20
   =20
           =20
           =20
           =20
=20
            <img alt=3D"John Yunker photo" border=3D"0" height=3D"116" src=
=3D"http://ih.constantcontact.com/fs084/1101017579336/img/6.jpg?a=3D1101513=
314288" width=3D"100" /><br />
           =20
=20
           =20
            John Yunker
           =20
           =20
            <div >   =20
            Byte Level Research
            </div>
           =20
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            <hr align=3D"left" color=3D"#000000" size=3D"1" style=3D"COLOR:=
 #000000;HEIGHT: 1px;" width=3D"50%" />
           =20

           =20
            <div >
            Email:
            <font color=3D"#000099" style=3D"FONT-WEIGHT: bold;COLOR: #0000=
99;" >
=09=09=09<a color=3D"#000099" href=3D"mailto:jyunker@bytelevel.com" shape=
=3D"rect" style=3D"FONT-WEIGHT: bold;COLOR: #000099;">jyunker@bytelevel.com=
</a>       =20
=09=09=09</font>
            </div>
           =20
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            <div >
            Phone:
            +1 760-317-2001
            </div>
           =20

           =20
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            <div >
            Web:
            <font color=3D"#000099" style=3D"FONT-WEIGHT: bold;COLOR: #0000=
99;" >
=09=09=09<a color=3D"#000099" href=3D"http://rs6.net/tn.jsp?t=3Dq4t5u8bab.0=
.kieubtbab.i94f7mbab.1047&ts=3DS0217&p=3Dhttp%3A%2F%2Fwww.globalbydesign.co=
m" shape=3D"rect" style=3D"FONT-WEIGHT: bold;COLOR: #000099;">http://www.gl=
obalbydesign.com</a>           =20
=09=09=09</font>
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------=_Part_1270728_1487670368.1169050318602--

From perlman@turing.acm.org  Wed Jan 24 09:43:39 2007
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Date: Wed, 24 Jan 2007 09:43:34 -0500 (EST)
From: Gary PERLMAN <perlman@turing.acm.org>
To: jer@cim.mcgill.ca
cc: Gary Perlman at OCLC <perlman@oclc.org>, perlman@acm.org
Subject: Re: guest lecture in my HCI class?
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> Hi Gary,
Hi Jeremy,

I got your mail through Caroline. It must have gotten eaten by a
spam filter, or I did not notice it among all the mail from Tawny
and her friends who want to show me something.

>    You may recall me as the host of the party you couldn't attend
> last summer; Howard Kiewe was working for me on our Undersea Window
> project and brought to my attention the fact that you're in Montreal.

Yes, born and raised in Montreal, I left to avoid CEGEP and spent 30 years
in the US until my wife moved to McGill in 2003. I moved my R&D job here,
too, and telecommute to oclc.org where I work on systems for libraries.

I remember Howard, but not the party.

> I'm contacting you now to see whether you might be interested in
> giving a guest lecture to my HCI class this winter (www.cim.mcgill.ca/
> ~jer/courses/hci).  I'll happily leave the choice of topic and date
> up to you.   Also, if I can pick your brains on this subject, I've
> been trying to find someone who could talk about Computer Risks, as I
> was hoping to inject some real-world experience for this topic.  If
> you know of anyone in town who might be appropriate, I'd be most
> grateful for a pointer.

I am not one to talk about risks. I can't suggest anyone, either.

Here is what I would be interested in presenting.

I am not sure I would have much to say. I spend an inordinate amount
of time ranting about work that should have been done: translation,
accessibility, usability testing, usage stats. Remarkably, with my
mediocre high school French, I am the go-to guy for internationalization
of user interfaces at a company doing business in 100 countries.
With my aging eyes, I am the leading (and almost the only) advocate for
accessibility, quick to deride small non-resizable text on pages like:
 	http://www.cim.mcgill.ca/~jer/courses/hci/
So, a lot of what I do is captured in this aging paper from 2002:
 	http://www.acm.org/~perlman/design4change.pdf
I'd be  happy to talk about universal usability, particularly of FirstSearch,
 	http://oclc.org/firstsearch/trial/fstrial.scr
But most of my current work is on our free access to WorldCat:
 	http://worldcat.org
My current research focus is on measurement of access to the new search
service for the HCI Bibliography
 	http://hcibib.org
 	http://hcibib.org/bs.cgi
The old engine, which performed over two million searches over 8 or so years,
was replaced by a new version, which did not provide accurate results.
When I was forced to replace the old search engine, I added a lot more stats
to track usage: search types, number of hits, option usage, etc. I was surprised
that a few dozen webcrawling robots accounted for 90% of the searches. Clearly,
"number of searches" and "percentage of searches with results" would be swayed
by an extra few thousand searches. Search types help by allowing me to filter out
searches from crawled web pages, but those tricky robots spoof URLs and whole forms.
I wanted a measure that would not be sensitive to what one or forty robots did.
I also wanted a measure that more meaningfully represented what people were
actually doing with the service. I have gradually evolved to focusing on IP
addresses, equating them with individual users (despite all the pitfalls).
So instead of focusing on 11,671 searches on Monday of this week, that
day is noteworthy because there were 150 different IP addresses, a record,
and not a bad number of users, regardless of what some robot in Arizona does.
And instead of looking at the number of searches, I focus on IP addresses
with failed searches and successful searches. My main measure of failure is
the percentage of IP addresses with a failed search during a day, but I am
also looking at the distribution of (a) all failed searches, (b) some failed
searches, and (c) no failed searches. As I have made changes to the search
service, I have been able to track this measure (and others) here:
 	http://hcibib.org/analog.cgi
After a talk at CHI 2006, I also wanted to track Net Promoter Scores:
 	http://hcibib.org/netpromoter.htm
I thought that even if I got some bad feedback, I could blame it on
covariates such as the user's language or country, or that they just
had a failed search. Unfortunately, perhaps because of the way I have
set up the Comments? button, I have received zero ratings.

I think the main point would be that services need measures and
valid measures need covariates. Or it could be that my form designs
leave a lot to be desired.

Looking over your class yearbooks, I was impressed by the interest in
public service, and some of the your students might be interested in
why and how the HCI Bibliography came to be.
 	http://www.acm.org/perlman/hcibib10.html

If this is of interest, I am flexible on dates. Or, maybe lunch sometime.

Gary
514-482-4905

From perlman@turing.acm.org  Thu Jan 25 12:59:29 2007
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I keep a log of search stats for hte hci bibliography in this directory:
 	/acminfo/5/hcibib/
-rw-rw-rw-   1 perlman hcibib        81 Jan 25 11:47 rate.log
-rw-rw-rw-   1 perlman hcibib     74909 Jan 25 11:47 bs0.log
-rw-rw-rw-   1 perlman hcibib      2628 Jan 25 11:47 agent.log
-rw-rw-rw-   1 perlman hcibib   6626381 Jan 25 12:32 bs.log

Yesterday, the permission on the files changed from 666 to 664,
so I could not record my stats. When I discovered this, I restored
the permissions to 666 I've been using for almost 10 years, only to find
that something had made them revert to 664. I found about 20-30 other
log files that had been modified.

Who is doing this and why? What do I need to do to keep my logs working?

Gary Perlman, Director, HCI Bibliography Project
mailto:director@hcibib.org  http://hcibib.org/

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-----Original Message-----
From: David Nichols [mailto:dmn@cs.waikato.ac.nz] 
Sent: Thursday, January 25, 2007 11:10 AM
To: Jonathan Grudin
Cc: chinz2007-organisation@cs.waikato.ac.nz
Subject: Re: Question about CHINZ

Jonathan Grudin wrote:
> Hi  --
> 
> I'm trying to understand regional CHI conferences better, and would 
> welcome any information you can give me on CHINZ. Apparently it has
been 
> held since 2000?

Hi Jonathan,

CHINZ is run by ACM SIGCHI NZ, the record of past conferences is here:

http://www.acm.org/chapters/sigchi_nz/

thought it doesn't (yet) list 2006 or 2007:

http://www.hitlabnz.org/chinz2006/
or
http://www.cs.waikato.ac.nz/chinz2007/

> What is the relationship to OZCHI which still mentions 
> New Zealand in its description? 

OZCHI is run by CHISIG, part of HFESA (Human Factors and Ergonomics 
Society of Australia Inc)

http://www.chisig.org/about/history.html
http://www.ergonomics.org.au/

Separate organisations, OZCHI is older. We (Waikato)
held OZCHI once before CHINZ was started (OZCHI 1996).


> Is there any relationship to APCHI? 

APCHI is once every two years, whereas OZCHI and CHINZ are annual.
APCHI describes itself as the "regional HCI conference for the Asia- 
Pacific region." APCHI is IPFIP sponsored:

"IFIP TC.13 has sponsored the biennial APCHI regional conference series 
from its start in 1996"

http://www.ifip.or.at/minutes/C2000/tc13_report.htm

Locations vary but are generally much further north, Signapore, China, 
Japan, Taiwan etc. Though APCHI did come to Australia in 97 and NZ in 
2004 (when we (Waikato) hosted it), as we were also due to host CHINZ 
that year we merged them into one conference (APCHI 2004):

http://www.cs.waikato.ac.nz/apchi2004/

> Do 
> all three have a similar relationship to SIGCHI - is SIGCHI a sponsor,
a 
> cooperating society, or what? I'm trying to get a better sense of HCI 
> activity around the world.
> 

So, CHINZ is the one sponsored by a national ACM SIGCHI chapter (SIGCHI
NZ).
OZCHI is run by a national HCI society that is not related to ACM SIGCHI

(though I guess memberships will overlap).
APCHI is regional, it is sponsored by IFIP TC 13 but in practice each 
individual instance of APCHI is fairly independent, there is a steering
committee but I'm not sure much steering actually occurs! :-) Also,
the proceedings aren't regularised; so APCHI 2002 was done by Science 
Press, Beijing (probably related to the host Chinese university)
whereas we got APCHI 2004 done by Springer as an LNCS:

http://www.springeronline.com/3-540-22312-6


CHINZ tends to run in July (winter) and OZCHI tends to
run in Nov/Dec (late spring).


Does that help?


Of course you haven't mentioned AUIC :-)

The Australasian User Interface Conference, AUIC 2007:

http://auic2007.tinmith.net/

which occurs as part of ACSW (Australasian Computer Science Week),
a co-located week of conferences.

"The Australasian User Interface Conference (AUIC) is a 
technology-focused forum for user interface researchers and 
practitioners from Australia and New Zealand, and throughout the world"

I haven't been to AUIC but it appears to be sponsored by the Australian
Computer Society:

http://www.acs.org.au/

and Core

http://www.core.edu.au/

Core is a grouping of CS Depts.

ACSW proceedings are published by ACS as
Conferences in Research and Practice in Information Technology (CRPIT):

http://crpit.com/


Some people have mentioned that maybe 3 in Australia and NZ is overkill,
but so far none have died. It seems people from elsewhere do like to
come down here for HCI conferences.

Dave

> Thanks! -- Jonathan

-- 
Dr David Nichols
Department of Computer Science
University of Waikato                tel: +64-7-858-5130
Hamilton, New Zealand                fax: +64-7-858-5095
http://cs.waikato.ac.nz/~daven/

From jgrudin@microsoft.com  Thu Jan 25 20:47:49 2007
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From: Jonathan Grudin <jgrudin@microsoft.com>
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Hi --

I recalled you attending OZCHI, I think. Anyway, I also found that the
last 3 years of IHC-CLIHC have been cooperating with ACM.
I haven't charted my use of HCIBIB but I have always used it, although
it's true that the ACM DL has siphoned off a lot of traffic.

Cold, huh. I've been thinking there must be some very nice if cold
plateau somewhere perhaps in central Canada where land is very cheap,
and we could buy a big lot to pass along to our grandchildren, prime
real estate when world temperatures are 10 degrees warmer.

-- Jonathan

-----Original Message-----
From: Gary PERLMAN [mailto:perlman@turing.acm.org] 
Sent: Thursday, January 25, 2007 5:29 PM
To: Jonathan Grudin
Subject: Re: Got some answers from down under...

Thanks, for the answers, but did I have any questions?

I recently stumbled across CHINZ,
although I had known about OZCHI.
I'll probably add them to the HCIBIB,
but I've been busy replacing the old
search service, which broke somehow.
I added a lot of stats collection and
I found out that most searches were
by robots, which I always basically knew,
but not that 90% of searches were robots.
Maybe that's why so few people cared
when I took the service down for two months.
Still, about 100 real people visit each day now,
with remarkably little overlap between days,
and maybe 2000 people a month. There must
must be overlap then, because I don't think there
are more than 10,000 people in the world
who are interested in the site. I stopped covering
the HFES conference in 1995, and I stopped adding
abstracts to HCII conferences in 1997 and to BCS-HCI
conferences in 2000, without even one comment.
So I probably won't add any Pacific Rim conferences
unless there is some demand. Also, the ACM DL is
a better place to look now.

It's cold here in Montreal, but it's home.
Everyone is doing well.

Hope things are well,

Gary

On Thu, 25 Jan 2007, Jonathan Grudin wrote:

>
>
> -----Original Message-----
> From: David Nichols [mailto:dmn@cs.waikato.ac.nz]
> Sent: Thursday, January 25, 2007 11:10 AM
> To: Jonathan Grudin
> Cc: chinz2007-organisation@cs.waikato.ac.nz
> Subject: Re: Question about CHINZ
>
> Jonathan Grudin wrote:
>> Hi  --
>>
>> I'm trying to understand regional CHI conferences better, and would
>> welcome any information you can give me on CHINZ. Apparently it has
> been
>> held since 2000?
>
> Hi Jonathan,
>
> CHINZ is run by ACM SIGCHI NZ, the record of past conferences is here:
>
> http://www.acm.org/chapters/sigchi_nz/
>
> thought it doesn't (yet) list 2006 or 2007:
>
> http://www.hitlabnz.org/chinz2006/
> or
> http://www.cs.waikato.ac.nz/chinz2007/
>
>> What is the relationship to OZCHI which still mentions
>> New Zealand in its description?
>
> OZCHI is run by CHISIG, part of HFESA (Human Factors and Ergonomics
> Society of Australia Inc)
>
> http://www.chisig.org/about/history.html
> http://www.ergonomics.org.au/
>
> Separate organisations, OZCHI is older. We (Waikato)
> held OZCHI once before CHINZ was started (OZCHI 1996).
>
>
>> Is there any relationship to APCHI?
>
> APCHI is once every two years, whereas OZCHI and CHINZ are annual.
> APCHI describes itself as the "regional HCI conference for the Asia-
> Pacific region." APCHI is IPFIP sponsored:
>
> "IFIP TC.13 has sponsored the biennial APCHI regional conference
series
> from its start in 1996"
>
> http://www.ifip.or.at/minutes/C2000/tc13_report.htm
>
> Locations vary but are generally much further north, Signapore, China,
> Japan, Taiwan etc. Though APCHI did come to Australia in 97 and NZ in
> 2004 (when we (Waikato) hosted it), as we were also due to host CHINZ
> that year we merged them into one conference (APCHI 2004):
>
> http://www.cs.waikato.ac.nz/apchi2004/
>
>> Do
>> all three have a similar relationship to SIGCHI - is SIGCHI a
sponsor,
> a
>> cooperating society, or what? I'm trying to get a better sense of HCI
>> activity around the world.
>>
>
> So, CHINZ is the one sponsored by a national ACM SIGCHI chapter
(SIGCHI
> NZ).
> OZCHI is run by a national HCI society that is not related to ACM
SIGCHI
>
> (though I guess memberships will overlap).
> APCHI is regional, it is sponsored by IFIP TC 13 but in practice each
> individual instance of APCHI is fairly independent, there is a
steering
> committee but I'm not sure much steering actually occurs! :-) Also,
> the proceedings aren't regularised; so APCHI 2002 was done by Science
> Press, Beijing (probably related to the host Chinese university)
> whereas we got APCHI 2004 done by Springer as an LNCS:
>
> http://www.springeronline.com/3-540-22312-6
>
>
> CHINZ tends to run in July (winter) and OZCHI tends to
> run in Nov/Dec (late spring).
>
>
> Does that help?
>
>
> Of course you haven't mentioned AUIC :-)
>
> The Australasian User Interface Conference, AUIC 2007:
>
> http://auic2007.tinmith.net/
>
> which occurs as part of ACSW (Australasian Computer Science Week),
> a co-located week of conferences.
>
> "The Australasian User Interface Conference (AUIC) is a
> technology-focused forum for user interface researchers and
> practitioners from Australia and New Zealand, and throughout the
world"
>
> I haven't been to AUIC but it appears to be sponsored by the
Australian
> Computer Society:
>
> http://www.acs.org.au/
>
> and Core
>
> http://www.core.edu.au/
>
> Core is a grouping of CS Depts.
>
> ACSW proceedings are published by ACS as
> Conferences in Research and Practice in Information Technology
(CRPIT):
>
> http://crpit.com/
>
>
> Some people have mentioned that maybe 3 in Australia and NZ is
overkill,
> but so far none have died. It seems people from elsewhere do like to
> come down here for HCI conferences.
>
> Dave
>
>> Thanks! -- Jonathan
>
>

From SRS0+BfAv0Ng0=HD=cgl.ucsf.edu=scooter@cgl.ucsf.edu  Thu Jan 25 21:31:55 2007
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Date: Thu, 25 Jan 2007 18:31:53 -0800
From: Scooter Morris <scooter@cgl.ucsf.edu>
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To: Gary PERLMAN <perlman@TURING.ACM.ORG>
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Gary,
    I've sent e-mail to ACM asking them about it.  I suspect they have 
some kind of automated script running.

-- scooter

Gary PERLMAN wrote:
> I keep a log of search stats for hte hci bibliography in this directory:
>     /acminfo/5/hcibib/
> -rw-rw-rw-   1 perlman hcibib        81 Jan 25 11:47 rate.log
> -rw-rw-rw-   1 perlman hcibib     74909 Jan 25 11:47 bs0.log
> -rw-rw-rw-   1 perlman hcibib      2628 Jan 25 11:47 agent.log
> -rw-rw-rw-   1 perlman hcibib   6626381 Jan 25 12:32 bs.log
>
> Yesterday, the permission on the files changed from 666 to 664,
> so I could not record my stats. When I discovered this, I restored
> the permissions to 666 I've been using for almost 10 years, only to find
> that something had made them revert to 664. I found about 20-30 other
> log files that had been modified.
>
> Who is doing this and why? What do I need to do to keep my logs working?
>
> Gary Perlman, Director, HCI Bibliography Project
> mailto:director@hcibib.org  http://hcibib.org/

From greenberg@hq.acm.org  Fri Jan 26 14:42:49 2007
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Gary,
Turing got hit by a script that ran through the apache server and made
modifications to all World Writeable files on the webserver filesystem.
We are trying to limit all security problems on turing.  We ran a
script, to clean up the problems that we had, and also removed the world
write on all files on the filesystem.  Ken or Edurardo can you please
give a better explaination. 

Thanks
Adam

-----Original Message-----
From: ishelpdesk 
Sent: Friday, January 26, 2007 2:03 PM
To: Adam Greenberg
Subject: FW: file permissions changing

FYI 

-----Original Message-----
From: Gary PERLMAN [mailto:perlman@turing.acm.org]
Sent: Thursday, January 25, 2007 12:59 PM
To: ishelpdesk
Cc: Gary perlman; sigchi-VP-Operations@acm.org
Subject: file permissions changing

I keep a log of search stats for hte hci bibliography in this directory:
 	/acminfo/5/hcibib/
-rw-rw-rw-   1 perlman hcibib        81 Jan 25 11:47 rate.log
-rw-rw-rw-   1 perlman hcibib     74909 Jan 25 11:47 bs0.log
-rw-rw-rw-   1 perlman hcibib      2628 Jan 25 11:47 agent.log
-rw-rw-rw-   1 perlman hcibib   6626381 Jan 25 12:32 bs.log

Yesterday, the permission on the files changed from 666 to 664, so I
could not record my stats. When I discovered this, I restored the
permissions to 666 I've been using for almost 10 years, only to find
that something had made them revert to 664. I found about 20-30 other
log files that had been modified.

Who is doing this and why? What do I need to do to keep my logs working?

Gary Perlman, Director, HCI Bibliography Project
mailto:director@hcibib.org  http://hcibib.org/

From rhbartel@telus.net  Fri Jan 26 18:10:41 2007
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To: perlman@TURING.ACM.ORG
Cc: Kellogg Booth <ksbooth@cs.ubc.ca>, Bill Buxton <Bill.Buxton@microsoft.com>,
        Kori Inkpen <inkpen@cs.dal.ca>
Subject: CHCCS Awards Committee request
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Gary,

As you know, the Graphics Interface 2007 conference will be in Montreal 
May 28-30. One part of the conference is the presentation of awards.  
There are four types of awards: Best Student Paper(s), Alain Fournier 
Doctoral Award, Achievement Award, and Service Award.

The Doctoral Award and the Service Award are relatively new (the 
Doctoral Award was given for the first time last year, and the Service 
Award the year before).

The Canadian Human-Computer Communications Society has nominated you for 
its Service Award for your long-standing efforts to establish and 
maintain the HCI Bibliography website. This has been of great value to 
the Canadian and the international HCI communities.

If you are willing to accept the award, we would like to make the 
presentation at the conference in Montreal this May.   (It would be 
especially nice to make the award in your home town.)  The award 
citation would be included in the conference proceedings, along with a 
photograph that you would provide, and both would be added to the CHCCS 
website (currently residing at 
http://www.cs.ubc.ca/spider/ksbooth/gi/archive/home.html but eventually 
moving to the Graphics Interface site http://www.graphicsinterface.org/).

We would provide complimentary registration to the conference, and an 
invitation for you and a guest to attend the conference banquet 
(probably the evening of Tuesday, May 29). The award presentation would 
be made either at the banquet or earlier in the afternoon during one of 
the conference sessions.

To assist us in preparing the award citation, we would appreciate any 
biographical information you might have handy, especially as it relates 
to your work on the HCI Bibliography (how it got started, significant 
milestones along the way, and anything else you think would be of 
interest).  The material on your website is probably sufficient ( 
http://www.acm.org/~perlman/service.html 
<http://www.acm.org/%7Eperlman/service.html> ), but if there are 
specific items you want to point out, please let us know.

On behalf of CHCCS, we would like to thank you for your efforts on the 
HCI Bibliography. We hope that you will accept the nomination for the 
CHCCS Service Award and that we will be able to make the presentation at 
this year's conference in Montreal. By recognizing the contributions 
that the Canadian research community is making to the fields of computer 
graphics, visualization, HCI, and related areas, we raise awareness of 
the high quality of the work that is being done by Canadians and the 
importance this has for the international research community.

CHCCS Awards Committee:
    Richard Bartels
    Bill Buxton
    Kori Inkpen




From earomero@gmail.com  Sat Jan 27 00:51:46 2007
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Message-ID: <45BAE86C.5080701@acm.org>
Date: Fri, 26 Jan 2007 23:51:40 -0600
From: "Eduardo A. Romero" <eromero@acm.org>
Organization: Open Consulting =?ISO-8859-1?Q?M=E9xico?=
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CC: perlman@turing.acm.org, ishelpdesk <ishelpdesk@hq.acm.org>,
        Ken Bauer <kenbauer@acm.org>
Subject: Re: file permissions changing
References: <8121A635D723D1439452E134C4AB3BD801AE3338@acm-01-ex.atlarge.net>
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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
  <meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type">
</head>
<body bgcolor="#ffffff" text="#000000">
<font face="Verdana">Gary, <br>
<br>
As Adam mentions turing was hit by a script that was "attacking" all
world writable files on the turing, thus&nbsp; we disabled the script,
cleaned changed files and removed world-writable mode of all files on
Turing. It is also a bad security practice to leave files <font
 face="Courier New, Courier, monospace">o+w</font>, since any user or
process could just change the files.<br>
<br>
What we could do is change the group or the owner of the file to be the
process/account that writes on your log files. That way we can keep it <font
 face="Courier New, Courier, monospace">o-w</font> and your logs would
still work. We could also create a new group and add your user and the
account that writes your logs to it. <br>
<br>
What do you think?<br>
<br>
Regards,<br>
- Eduardo</font>
<br>
<br>
Adam Greenberg escribi&oacute;:
<blockquote
 cite="mid8121A635D723D1439452E134C4AB3BD801AE3338@acm-01-ex.atlarge.net"
 type="cite">
  <pre wrap="">Gary,
Turing got hit by a script that ran through the apache server and made
modifications to all World Writeable files on the webserver filesystem.
We are trying to limit all security problems on turing.  We ran a
script, to clean up the problems that we had, and also removed the world
write on all files on the filesystem.  Ken or Edurardo can you please
give a better explaination. 

Thanks
Adam

-----Original Message-----
From: ishelpdesk 
Sent: Friday, January 26, 2007 2:03 PM
To: Adam Greenberg
Subject: FW: file permissions changing

FYI 

-----Original Message-----
From: Gary PERLMAN [<a class="moz-txt-link-freetext"
 href="mailto:perlman@turing.acm.org">mailto:perlman@turing.acm.org</a>]
Sent: Thursday, January 25, 2007 12:59 PM
To: ishelpdesk
Cc: Gary perlman; <a class="moz-txt-link-abbreviated"
 href="mailto:sigchi-VP-Operations@acm.org">sigchi-VP-Operations@acm.org</a>
Subject: file permissions changing

I keep a log of search stats for hte hci bibliography in this directory:
 	/acminfo/5/hcibib/
-rw-rw-rw-   1 perlman hcibib        81 Jan 25 11:47 rate.log
-rw-rw-rw-   1 perlman hcibib     74909 Jan 25 11:47 bs0.log
-rw-rw-rw-   1 perlman hcibib      2628 Jan 25 11:47 agent.log
-rw-rw-rw-   1 perlman hcibib   6626381 Jan 25 12:32 bs.log

Yesterday, the permission on the files changed from 666 to 664, so I
could not record my stats. When I discovered this, I restored the
permissions to 666 I've been using for almost 10 years, only to find
that something had made them revert to 664. I found about 20-30 other
log files that had been modified.

Who is doing this and why? What do I need to do to keep my logs working?

Gary Perlman, Director, HCI Bibliography Project
<a class="moz-txt-link-freetext" href="mailto:director@hcibib.org">mailto:director@hcibib.org</a>  <a
 class="moz-txt-link-freetext" href="http://hcibib.org/">http://hcibib.org/</a>

  </pre>
</blockquote>
<br>
<div class="moz-signature">-- <br>
Eduardo A. Romero Gomez<br>
Open Consulting Mexico<br>
<a href="http://openmex.ca">http://openmex.ca</a>
</div>
</body>
</html>

From perlman@turing.acm.org  Sat Jan 27 09:44:09 2007
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From: Gary PERLMAN <perlman@turing.acm.org>
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To: "Eduardo A. Romero" <eromero@acm.org>
cc: Adam Greenberg <greenberg@hq.acm.org>, ishelpdesk <ishelpdesk@hq.acm.org>,
        Ken Bauer <kenbauer@acm.org>, Gary perlman <perlman@turing.acm.org>
Subject: Re: file permissions changing
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  This message is in MIME format.  The first part should be readable text,
  while the remaining parts are likely unreadable without MIME-aware tools.

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Thanks for the info. I agree that it's a bad security practice to have o+w files.
The files are being written by CGI scripts so the "user" is "apache".  There are
similar log files in each of the areas where I do volunteer work: hcibib, sigchi,
and buckchi. I know how to use chgrp, so if I could be added to the apache group,
I could (1) change the group of the log files to apache and (2) turn off the world
writable bit (o-w). Alternatively, you could add apache to these groups:
 	hcibib sigchi buckchi perlman
and then I'd just need to turn off the world-writable bit.

Thanks for your help.

Gary Perlman, Director, HCI Bibliography Project
mailto:director@hcibib.org  http://hcibib.org/

On Fri, 26 Jan 2007, Eduardo A. Romero wrote:

> Gary,
> 
> As Adam mentions turing was hit by a script that was "attacking" all world writable files
> on the turing, thus  we disabled the script, cleaned changed files and removed
> world-writable mode of all files on Turing. It is also a bad security practice to leave
> files o+w, since any user or process could just change the files.
> 
> What we could do is change the group or the owner of the file to be the process/account
> that writes on your log files. That way we can keep it o-w and your logs would still work.
> We could also create a new group and add your user and the account that writes your logs
> to it.
> 
> What do you think?
> 
> Regards,
> - Eduardo
> 
> Adam Greenberg escribió:
>
>  Gary,
> Turing got hit by a script that ran through the apache server and made
> modifications to all World Writeable files on the webserver filesystem.
> We are trying to limit all security problems on turing.  We ran a
> script, to clean up the problems that we had, and also removed the world
> write on all files on the filesystem.  Ken or Edurardo can you please
> give a better explaination. 
> 
> Thanks
> Adam
> 
> -----Original Message-----
> From: ishelpdesk 
> Sent: Friday, January 26, 2007 2:03 PM
> To: Adam Greenberg
> Subject: FW: file permissions changing
> 
> FYI 
> 
> -----Original Message-----
> From: Gary PERLMAN [mailto:perlman@turing.acm.org]
> Sent: Thursday, January 25, 2007 12:59 PM
> To: ishelpdesk
> Cc: Gary perlman; sigchi-VP-Operations@acm.org
> Subject: file permissions changing
> 
> I keep a log of search stats for hte hci bibliography in this directory:
>  	/acminfo/5/hcibib/
> -rw-rw-rw-   1 perlman hcibib        81 Jan 25 11:47 rate.log
> -rw-rw-rw-   1 perlman hcibib     74909 Jan 25 11:47 bs0.log
> -rw-rw-rw-   1 perlman hcibib      2628 Jan 25 11:47 agent.log
> -rw-rw-rw-   1 perlman hcibib   6626381 Jan 25 12:32 bs.log
> 
> Yesterday, the permission on the files changed from 666 to 664, so I
> could not record my stats. When I discovered this, I restored the
> permissions to 666 I've been using for almost 10 years, only to find
> that something had made them revert to 664. I found about 20-30 other
> log files that had been modified.
> 
> Who is doing this and why? What do I need to do to keep my logs working?
> 
> Gary Perlman, Director, HCI Bibliography Project
> mailto:director@hcibib.org  http://hcibib.org/
>
> 
> 
> 
> --
> Eduardo A. Romero Gomez
> Open Consulting Mexico
> http://openmex.ca
> 
>
---1463807999-1529799104-1169909048=:29020--

From rhbartel@telus.net  Sat Jan 27 11:55:10 2007
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To: Gary PERLMAN <perlman@turing.acm.org>
Cc: rhbartel@uwaterloo.ca, Kellogg Booth <ksbooth@cs.ubc.ca>,
        Bill Buxton <Bill.Buxton@microsoft.com>,
        Kori Inkpen <inkpen@cs.dal.ca>
Subject: Re: CHCCS Awards Committee request
References: <45BA8A66.9080305@telus.net> <Pine.LNX.4.64.0701262143280.7518@turing>
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Gary,

> I am truly honoured to accept this award.

As we are pleased to offer it.  Thank you.

> I will dig up some information to send to you.

And thank you, again.

> As you may know, I made a guide for CHI 2006:
>     http://www.acm.org/~perlman/guide.html
> Since GI is close to where CHI 2006 was, the
> guide may serve GI as well, although the Canadian
> trivia may not be too novel.
> For reasons not entirely clear to
> me, it gets about 200 hits a week.
> Feel free to link to it and I'll put in some GI material.

I am not surprized about the 200 hits.  It's a fun site,
and as a struggling French learner, I appreciate the
language link you have there.

-Richard

From garyperlman@yahoo.com  Sat Jan 27 12:20:51 2007
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From: Gary Perlman <garyperlman@yahoo.com>
Subject:  Re: guest lecture in my HCI class?
To: jer@cim.mcgill.ca
Cc: Gary Perlman <garyperlman@yahoo.com>, Gary Perlman <perlman@acm.org>
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No reply, so I'm trying yet another mailer.
   
  > Hi Gary,
Hi Jeremy,
  I got your mail through Caroline. It must have gotten eaten by a
spam filter, or I did not notice it among all the mail from Tawny
and her friends who want to show me something.
  >    You may recall me as the host of the party you couldn't attend
> last summer; Howard Kiewe was working for me on our Undersea Window
> project and brought to my attention the fact that you're in Montreal.
  Yes, born and raised in Montreal, I left to avoid CEGEP and spent 30 years
in the US until my wife moved to McGill in 2003. I moved my R&D job here,
too, and telecommute to oclc.org where I work on systems for libraries.
  I remember Howard, but not the party.
  > I'm contacting you now to see whether you might be interested in
> giving a guest lecture to my HCI class this winter (www.cim.mcgill.ca/
> ~jer/courses/hci).  I'll happily leave the choice of topic and date
> up to you.   Also, if I can pick your brains on this subject, I've
> been trying to find someone who could talk about Computer Risks, as I
> was hoping to inject some real-world experience for this topic.  If
> you know of anyone in town who might be appropriate, I'd be most
> grateful for a pointer.
  I am not one to talk about risks. I can't suggest anyone, either.

  Here is what I would be interested in presenting.
  I am not sure I would have much to say. I spend an inordinate amount
of time ranting about work that should have been done: translation,
accessibility, usability testing, usage stats. Remarkably, with my
mediocre high school French, I am the go-to guy for internationalization
of user interfaces at a company doing business in 100 countries.
With my aging eyes, I am the leading (and almost the only) advocate for
accessibility, quick to deride small non-resizable text on pages like:
        http://www.cim.mcgill.ca/~jer/courses/hci/
So, a lot of what I do is captured in this aging paper from 2002:
        http://www.acm.org/~perlman/design4change.pdf
I'd be  happy to talk about universal usability, particularly of FirstSearch,
        http://oclc.org/firstsearch/trial/fstrial.scr
But most of my current work is on our free access to WorldCat:
        http://worldcat.org
My current research focus is on measurement of access to the new search
service for the HCI Bibliography
        http://hcibib.org
        http://hcibib.org/bs.cgi
The old engine, which performed over two million searches over 8 or so years,
was replaced by a new version, which did not provide accurate results.
When I was forced to replace the old search engine, I added a lot more stats
to track usage: search types, number of hits, option usage, etc. I was surprised
that a few dozen webcrawling robots accounted for 90% of the searches. Clearly,
"number of searches" and "percentage of searches with results" would be swayed
by an extra few thousand searches. Search types help by allowing me to filter out
searches from crawled web pages, but those tricky robots spoof URLs and whole forms.
I wanted a measure that would not be sensitive to what one or forty robots did.
I also wanted a measure that more meaningfully represented what people were
actually doing with the service. I have gradually evolved to focusing on IP
addresses, equating them with individual users (despite all the pitfalls).
So instead of focusing on 11,671 searches on Monday of this week, that
day is noteworthy because there were 150 different IP addresses, a record,
and not a bad number of users, regardless of what some robot in Arizona does.
And instead of looking at the number of searches, I focus on IP addresses
with failed searches and successful searches. My main measure of failure is
the percentage of IP addresses with a failed search during a day, but I am
also looking at the distribution of (a) all failed searches, (b) some failed
searches, and (c) no failed searches. As I have made changes to the search
service, I have been able to track this measure (and others) here:
        http://hcibib.org/analog.cgi
After a talk at CHI 2006, I also wanted to track Net Promoter Scores:
        http://hcibib.org/netpromoter.htm
I thought that even if I got some bad feedback, I could blame it on
covariates such as the user's language or country, or that they just
had a failed search. Unfortunately, perhaps because of the way I have
set up the Comments? button, I have received zero ratings.
   
  I think the main point would be that services need measures and
valid measures need covariates. Or it could be that my form designs
leave a lot to be desired.
   
  Looking over your class yearbooks, I was impressed by the interest in
public service, and some of the your students might be interested in
why and how the HCI Bibliography came to be.
        http://www.acm.org/perlman/hcibib10.html
   
  If this is of interest, I am flexible on dates. Or, maybe lunch sometime.
   
  Gary
514-482-4905

   
   

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<div>No reply, so I'm trying yet another mailer.</div>  <div>&nbsp;</div>  <div>&gt; Hi Gary,<BR>Hi Jeremy,</div>  <div>I got your mail through Caroline. It must have gotten eaten by a<BR>spam filter, or I did not notice it among all the mail from Tawny<BR>and her friends who want to show me something.</div>  <div>&gt;&nbsp;&nbsp;&nbsp; You may recall me as the host of the party you couldn't attend<BR>&gt; last summer; Howard Kiewe was working for me on our Undersea Window<BR>&gt; project and brought to my attention the fact that you're in Montreal.</div>  <div>Yes, born and raised in Montreal, I left to avoid CEGEP and spent 30 years<BR>in the US until my wife moved to McGill in 2003. I moved my R&amp;D job here,<BR>too, and telecommute to oclc.org where I work on systems for libraries.</div>  <div>I remember Howard, but not the party.</div>  <div>&gt; I'm contacting you now to see whether you might be interested in<BR>&gt; giving a guest lecture to my HCI class this
 winter (<A href="http://www.cim.mcgill.ca/">www.cim.mcgill.ca/</A><BR>&gt; ~jer/courses/hci).&nbsp; I'll happily leave the choice of topic and date<BR>&gt; up to you.&nbsp;&nbsp; Also, if I can pick your brains on this subject, I've<BR>&gt; been trying to find someone who could talk about Computer Risks, as I<BR>&gt; was hoping to inject some real-world experience for this topic.&nbsp; If<BR>&gt; you know of anyone in town who might be appropriate, I'd be most<BR>&gt; grateful for a pointer.</div>  <div>I am not one to talk about risks. I can't suggest anyone, either.<BR></div>  <div>Here is what I would be interested in presenting.</div>  <div>I am not sure I would have much to say. I spend an inordinate amount<BR>of time ranting about work that should have been done: translation,<BR>accessibility, usability testing, usage stats. Remarkably, with my<BR>mediocre high school French, I am the go-to guy for internationalization<BR>of user interfaces at a company doing
 business in 100 countries.<BR>With my aging eyes, I am the leading (and almost the only) advocate for<BR>accessibility, quick to deride small non-resizable text on pages like:<BR>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <A href="http://www.cim.mcgill.ca/~jer/courses/hci/">http://www.cim.mcgill.ca/~jer/courses/hci/</A><BR>So, a lot of what I do is captured in this aging paper from 2002:<BR>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <A href="http://www.acm.org/~perlman/design4change.pdf">http://www.acm.org/~perlman/design4change.pdf</A><BR>I'd be&nbsp; happy to talk about universal usability, particularly of FirstSearch,<BR>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <A href="http://oclc.org/firstsearch/trial/fstrial.scr">http://oclc.org/firstsearch/trial/fstrial.scr</A><BR>But most of my current work is on our free access to WorldCat:<BR>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <A href="http://worldcat.org">http://worldcat.org</A><BR>My current research focus is on
 measurement of access to the new search<BR>service for the HCI Bibliography<BR>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <A href="http://hcibib.org">http://hcibib.org</A><BR>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <A href="http://hcibib.org/bs.cgi">http://hcibib.org/bs.cgi</A><BR>The old engine, which performed over two million searches over 8 or so years,<BR>was replaced by a new version, which did not provide accurate results.<BR>When I was forced to replace the old search engine, I added a lot more stats<BR>to track usage: search types, number of hits, option usage, etc. I was surprised<BR>that a few dozen webcrawling robots accounted for 90% of the searches. Clearly,<BR>"number of searches" and "percentage of searches with results" would be swayed<BR>by an extra few thousand searches. Search types help by allowing me to filter out<BR>searches from crawled web pages, but those tricky robots spoof URLs and whole forms.<BR>I wanted a measure that would not be
 sensitive to what one or forty robots did.<BR>I also wanted a measure that more meaningfully represented what people were<BR>actually doing with the service. I have gradually evolved to focusing on IP<BR>addresses, equating them with individual users (despite all the pitfalls).<BR>So instead of focusing on 11,671 searches on Monday of this week, that<BR>day is noteworthy because there were 150 different IP addresses, a record,<BR>and not a bad number of users, regardless of what some robot in Arizona does.<BR>And instead of looking at the number of searches, I focus on IP addresses<BR>with failed searches and successful searches. My main measure of failure is<BR>the percentage of IP addresses with a failed search during a day, but I am<BR>also looking at the distribution of (a) all failed searches, (b) some failed<BR>searches, and (c) no failed searches. As I have made changes to the search<BR>service, I have been able to track this measure (and others)
 here:<BR>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <A href="http://hcibib.org/analog.cgi">http://hcibib.org/analog.cgi</A><BR>After a talk at CHI 2006, I also wanted to track Net Promoter Scores:<BR>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <A href="http://hcibib.org/netpromoter.htm">http://hcibib.org/netpromoter.htm</A><BR>I thought that even if I got some bad feedback, I could blame it on<BR>covariates such as the user's language or country, or that they just<BR>had a failed search. Unfortunately, perhaps because of the way I have<BR>set up the Comments? button, I have received zero ratings.</div>  <div>&nbsp;</div>  <div>I think the main point would be that services need measures and<BR>valid measures need covariates. Or it could be that my form designs<BR>leave a lot to be desired.</div>  <div>&nbsp;</div>  <div>Looking over your class yearbooks, I was impressed by the interest in<BR>public service, and some of the your students might be interested in<BR>why and how
 the HCI Bibliography came to be.<BR>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <A href="http://www.acm.org/perlman/hcibib10.html">http://www.acm.org/perlman/hcibib10.html</A></div>  <div>&nbsp;</div>  <div>If this is of interest, I am flexible on dates. Or, maybe lunch sometime.</div>  <div>&nbsp;</div>  <div>Gary<BR>514-482-4905<BR></div>  <div>&nbsp;</div>  <div>&nbsp;</div>
--0-2070694397-1169918449=:80579--

From rhbartel@telus.net  Sat Jan 27 21:57:38 2007
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Subject: Re: CHCCS Awards Committee request
References: <45BA8A66.9080305@telus.net> <Pine.LNX.4.64.0701262143280.7518@turing> <45BB83E4.6060004@telus.net> <Pine.LNX.4.64.0701271201470.7576@turing>
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Gary,

That was quick.  I see you have not been
schooled in the manly art of delay.

> Here is a draft bio for a Canadian audience.
>     http://acm.org/perlman/gi-bio.html
> I can tone down the inane parts, or you can edit them out.

The bio link to the Irreproducible Results article is
broken, but all the other links check out.

> Here is a link to a decent picture:
>     http://acm.org/perlman/images/perlman-2003.jpg

Very presentable.  Thousands of people will acquaint
you with that image for the rest of your life.
Such is the power of GI proceedings.

> I have updated my Montreal guide to link to GI'07.
> Maintenant tout le monde parlera francais!

Merci.  Très généreux, si je peux le dire.

-Richard

From rhbartel@telus.net  Sun Jan 28 17:14:31 2007
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Gary,

Great!  That does it for the moment.  All links check.

-Richard

Gary PERLMAN wrote:

> Maybe worldcat.org was down *sigh* but it seems fine now.
> I added "one" more link, that being to the JIR article.

From perlman@turing.acm.org  Mon Jan 29 15:28:41 2007
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I was just on the gi site, http://www.graphicsinterface.org/,
and I had a question. Is what's on that page all that is available,
or is there some stash of additional bib info elsewhere.

I have scripts to import bibtex, and it's not hard for me to read in
all these:
 	http://www.graphicsinterface.org/biblio.html
I could then add the abstracts to the hcibib records.
I'd make corrections as I went along, so I don't want to do
that if someone is working dilligently on the issue.
But I thought that perhaps there was no one working on it.

Gary

On Thu, 25 Jan 2007, Gary PERLMAN wrote:

> That's fine. -- G
>
> On Wed, 24 Jan 2007, Kellogg Booth wrote:
>
>> Gary,
>> 
>> Below is your last message on getting the Graphics Interface proceedings 
>> into the HCI Bibliography.
>> 
>> I haven't gotten back to this for all the usual reasons (including moving 
>> on December 6). But I am starting to come up for air now.
>> 
>> I am looking for a student to assist with formating the information. When I 
>> get a volunteer, I will point him/her to the formats you cite below. Then 
>> we can try one of the proceedings as a test case, and then move into full 
>> production.
>> 
>> Let me know if there is anything else I need to know for the first steps. 
>> The student will contact you to make sure that we are doing the right 
>> thing.
>> 
>> Cheers,
>> 
>> Kelly Booth
>> 
>> On Dec 7, 2006, at 9:23 PM, Gary PERLMAN wrote:
>> 
>>> I looked over some mail from Wolfgang Stuerzlinger from 2002,
>>> and I think he planned to send refer format files.
>>> I do not think I have such files.
>>> 
>>> I think we were in the process of moving to Montreal around that time,
>>> so I did not push the issue.  Regardles, I would like to add GI to the HCI 
>>> BIB.
>>> 
>>> I can not find GI proceedings in the acm dl, but I seldom find anything 
>>> there.
>>> Do you know the home page for the conf? For example, here is the one for 
>>> CHI:
>>> 	http://portal.acm.org/toc.cfm?id=SERIES260
>>> 
>>> I do not care much if the non HCI papers are culled or not. I cover the IR
>>> conference, and most IR papers are not on HCI. Anyway, I like to catalog
>>> whole conferences because once it's done, it's done.
>>> My main interest is in getting the main fields, in a form I can massage
>>> into the hcibib version of refer.  On the bib search results, choose Raw 
>>> as
>>> the Format and you can see the format. For the CHI+GI 87 conference:
>>> 	http://www.hcibib.org/bs.cgi?searchtype=hcibib&query=c.chi.87
>>> Here are the raw record:
>>> 	http://www.hcibib.org/bs.cgi?searchtype=hcibib&query=c.chi.87.*&format=raw
>>> 
>>> I think it would be best to start with one conference and get the bugs
>>> out of the process.
>>> 
>>> I don't know my Erdos number, but my JIR paper was reprinted in the
>>> Best of the Journal of Irreproducible Results.
>>> 
>>> On Thu, 7 Dec 2006, Kellogg Booth wrote:
>>> 
>>>> Gary,
>>>> 
>>>> This sounds like a great upgrade! Thanks for all the effort you put in.
>>>> 
>>>> Your message reminded me that I have been going to e-mail you for some 
>>>> time about including the HCI papers from the Graphics Interface 
>>>> conference in the bibliography.
>>>> 
>>>> As I recall, this is current not done, but you discussed this at one 
>>>> point (I think) with Wolfgang Stuerzlinger when you indicated that 
>>>> someone would need to distill the lists so that only HCI papers were 
>>>> included, not graphics and visualization papers.
>>>> 
>>>> Do I recall this correctly?
>>>> 
>>>> Are you still open to doing this if we provide the culled lists for 
>>>> previous conference and, on an on-going basis, the list of HCI papers for 
>>>> future conferences?
>>>> 
>>>> GI is now in the ACM DL, recent papers are very accessible. We currently 
>>>> do not have the resources to put older (non-electronic) years on-line, 
>>>> but some time that might happen. I suspect being in the HCI Bibliography 
>>>> would be a motivation for us to do that.
>>>> 
>>>> Thanks,
>>>> 
>>>> Kelly Booth
>>>> President, Canadian Human-Computer Communications Society
>

From kenbauer@acm.org  Mon Jan 29 22:39:05 2007
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        Adam Greenberg <greenberg@hq.acm.org>,
        ishelpdesk <ishelpdesk@hq.acm.org>
From: Ken Bauer <kenbauer@acm.org>
Subject: Re: file permissions changing
Date: Mon, 29 Jan 2007 20:39:47 -0700
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Eduardo,

Please fix this for Gary. I recommend that the group ownership of  
those files be set so
that apache can write to them.

- Ken

On 27-Jan-07, at 7:44 AM, Gary PERLMAN wrote:

> Thanks for the info. I agree that it's a bad security practice to  
> have o+w files.
> The files are being written by CGI scripts so the "user" is  
> "apache".  There are
> similar log files in each of the areas where I do volunteer work:  
> hcibib, sigchi,
> and buckchi. I know how to use chgrp, so if I could be added to the  
> apache group,
> I could (1) change the group of the log files to apache and (2)  
> turn off the world
> writable bit (o-w). Alternatively, you could add apache to these  
> groups:
> 	hcibib sigchi buckchi perlman
> and then I'd just need to turn off the world-writable bit.
>
> Thanks for your help.
>
> Gary Perlman, Director, HCI Bibliography Project
> mailto:director@hcibib.org  http://hcibib.org/
>
> On Fri, 26 Jan 2007, Eduardo A. Romero wrote:
>
>> Gary,
>> As Adam mentions turing was hit by a script that was "attacking"  
>> all world writable files
>> on the turing, thus  we disabled the script, cleaned changed files  
>> and removed
>> world-writable mode of all files on Turing. It is also a bad  
>> security practice to leave
>> files o+w, since any user or process could just change the files.
>> What we could do is change the group or the owner of the file to  
>> be the process/account
>> that writes on your log files. That way we can keep it o-w and  
>> your logs would still work.
>> We could also create a new group and add your user and the account  
>> that writes your logs
>> to it.
>> What do you think?
>> Regards,
>> - Eduardo
>> Adam Greenberg escribió:
>>
>>  Gary,
>> Turing got hit by a script that ran through the apache server and  
>> made
>> modifications to all World Writeable files on the webserver  
>> filesystem.
>> We are trying to limit all security problems on turing.  We ran a
>> script, to clean up the problems that we had, and also removed the  
>> world
>> write on all files on the filesystem.  Ken or Edurardo can you please
>> give a better explaination. Thanks
>> Adam
>> -----Original Message-----
>> From: ishelpdesk Sent: Friday, January 26, 2007 2:03 PM
>> To: Adam Greenberg
>> Subject: FW: file permissions changing
>> FYI -----Original Message-----
>> From: Gary PERLMAN [mailto:perlman@turing.acm.org]
>> Sent: Thursday, January 25, 2007 12:59 PM
>> To: ishelpdesk
>> Cc: Gary perlman; sigchi-VP-Operations@acm.org
>> Subject: file permissions changing
>> I keep a log of search stats for hte hci bibliography in this  
>> directory:
>>  	/acminfo/5/hcibib/
>> -rw-rw-rw-   1 perlman hcibib        81 Jan 25 11:47 rate.log
>> -rw-rw-rw-   1 perlman hcibib     74909 Jan 25 11:47 bs0.log
>> -rw-rw-rw-   1 perlman hcibib      2628 Jan 25 11:47 agent.log
>> -rw-rw-rw-   1 perlman hcibib   6626381 Jan 25 12:32 bs.log
>> Yesterday, the permission on the files changed from 666 to 664, so I
>> could not record my stats. When I discovered this, I restored the
>> permissions to 666 I've been using for almost 10 years, only to find
>> that something had made them revert to 664. I found about 20-30 other
>> log files that had been modified.
>> Who is doing this and why? What do I need to do to keep my logs  
>> working?
>> Gary Perlman, Director, HCI Bibliography Project
>> mailto:director@hcibib.org  http://hcibib.org/
>>
>> --
>> Eduardo A. Romero Gomez
>> Open Consulting Mexico
>> http://openmex.ca


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From: Kellogg Booth <ksbooth@cs.ubc.ca>
Subject: Re: CHCCS Achievement Award
Date: Tue, 20 Mar 2007 08:02:08 -0700
To: Gary PERLMAN <perlman@turing.acm.org>
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Gary,

Did you get this message? We have had trouble recently with our e- 
mail server not delivering mail in a timely manner.

Kelly

On Mar 19, 2007, at 1:43 AM, Kellogg Booth wrote:

> Gary,
>
> If you have any comments, corrections, or suggestions to offer,  
> here is the semi-final draft text for the award citation.
>
> 	http://www.cs.ubc.ca/~ksbooth/gi/archive/service2007.html
>
> I need to get the final version to the editors by mid-week.
>
> Kelly

From perlman@turing.acm.org  Mon Mar 26 12:48:23 2007
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http://www.jnd.org/dn.pubs.htmlhttp://www.jnd.org/dn.pubs.html





From ksbooth@cs.ubc.ca  Sat May 19 18:05:49 2007
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To: Gary PERLMAN <perlman@turing.acm.org>
From: Kellogg Booth <ksbooth@cs.ubc.ca>
Subject: GI banquet
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Gary,

The AI/GI/CRV/IS 2007 awards banquet will be Tuesday evening, May 29.  
There is a reception at 6:30 PM and the banquet at 7:00 PM in the hotel.

	http://www.aigicrvis.ca/program/index.html

You will be presented with the CHCCS Service Award at the banquet.

Will you have a significant other joining you at the banquet? If so,  
I will arrange for another banquet ticket.

I am looking forward to seeing you in Montreal week after next.

Kelly

From arbel@cim.mcgill.ca  Wed May 23 20:59:54 2007
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Date: Wed, 23 May 2007 20:56:30 -0400
From: Tal Arbel <arbel@cim.mcgill.ca>
Subject: Re: Guide to Montreal for AI/GI/CRV/IS 2007
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Gary PERLMAN wrote:

> Hi,
>
> I'll be attending GI 2007 and I have just updated my Montreal guide 
> for it:
>     http://www.acm.org/perlman/guide.html
> (with a transit strike link). I added some restaurants near the Chateau
> Champlain to my Google map. I originally wrote the guide for CHI 2006,
> so it is directed at non-Montrealers and non-Canadians, but it might 
> be useful
> to the attendees at AI/GI/CRV/IS 2007, so please feel free to link to it.
> I derive no benefits from it, except for satisfying a need to express 
> pride
> in Montreal.
>
> Gary Perlman

Gary -

Hilarious! What a fantastic website. I will recommend that our website 
link to it.
Thanks alot!
Tal


-- 

---------------------------------------------------------------------------
Tal Arbel, Assistant Professor
General Chair, AI/GI/CRV/IS 2007
Dept. of Electrical and Computer Engineering		Tel. (514) 398-8204
Centre for Intelligent Machines				Fax. (514) 398-7348
McConnell Engineering Building, room 425	                    
McGill University					arbel@cim.mcgill.ca
3480 University, Montreal, Quebec, Canada H3A 2A7
http://www.cim.mcgill.ca/~arbel
===========================================================================




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Earlier this month you should have received Stephen Wolfram's 
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The Wolfram Demonstrations Project is a free site dedicated to a 
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From bounce-uietips-10746917@titan.sparklist.com  Thu Jul 12 15:25:45 2007
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UIEtips: Communicating Concepts Through Comics
7/12/07

Contents:
- Letter from the Editor
- UI12 Conference: $1,799 Pricing and Free Proceedings Ends 7/17
- Feature Article: Communicating Concepts Through Comics -- An
   Interview with Kevin Cheng
- New UIE Report: The Field Study Handbook -- A Common Sense Approach
   for Discovering User Needs
- The UIE Weekly SpoolCast: SpoolCast Crew Episode 5


- o - o - o -

--> Letter from the Editor

Greetings,

Over the past few months I've been writing about how design teams
can continue to ensure that they focus on their users by creating
an experience vision. Creating an experience vision allows the team
to picture mentally what the experience of using a design will be
like at some point in the future. This keeps the team on track and on
the same page through each step of the design process.

As designs and product visions become more complex, there is an
increasing need to find ways that effectively convey just how people
will use the product and integrate it into their lives. While teams
traditionally use requirements documents, personas, use cases, and
storyboards to explain these concepts, these tools often yield
suboptimal and unsatisfactory results. They suffer from being ignored
after their creation, interpreted differently by everyone who uses
them, and focus on the interface instead of the user's actual
experience.

Recently, more and more organizations and design teams have turned
to comics to communicate difficult product and design concepts to
large and diverse audiences. Comics depict user experiences and user
interactions in an unintimidating, easy to follow, accessible, and
portable way that gets everyone on the same page.

In this week's article, UIE's Ashley McKee talks with Kevin Cheng, a
senior interaction designer with Yahoo! Maps and Yahoo! Local, and
co-creator OK/Cancel, the best web comic on usability and design,
about the emergence of comics as a tool to provide your team and key
stakeholders with an approachable and easy to digest way of
understanding product concepts.

At this year's UI12 Conference, we've asked Kevin to present
Communicating Product Concepts with Comics, an in-depth look at how
to effectively communicate the key concepts behind a design's
intended user experience. Full details at: http://tinyurl.com/38ghvf

Is your organization considering the use of comics to convey product
concepts? Are you already using comics in the design process? What
have your experiences been with using comics? Join the discussion
about this week's topic on UIE's Brain Sparks blog at
http://tinyurl.com/2ku8s2

Enjoy today's article,

Jared M. Spool


- o - o - o -

--> UI12 Conference:  $1,799 and Free Proceedings Ends July 17th

If you're planning to sign up for the User Interface 12 Conference,
then this is the perfect time to reserve your spot! If you register
by Tuesday, July 17th, you can sign up for the lowest available
pricing of $1,799, plus receive a special gift: a complimentary set
of conference proceedings on a CD.

  (You can see more details about the conference at
   http://www.uiconf.com )

We've asked the most forward thinking minds in the world of design
and usability to present on today's most pressing design topics.

Industry experts Luke Wroblewski, Gerry McGovern, Rolf Molich,
Cameron Moll, Kim Goodwin, Kevin Cheng, Scott Berkun, and Larry
Constantine will address how to:

     + Apply the Essentials of Interaction Design, including design
        principles, scenarios, and patterns

     + Boost your site's Visual Design appeal and delight your users

     + Build Innovative Designs and lead breakthrough projects

     + Design elegant CSS interfaces that incorporate proven graphic
        design, human computing, and visual communication principles

     + Incorporate Interaction Design practices in an Agile world

     + Communicate product concepts with Comics

     + Uncover the best practices for Usability Testing with rare
        insights pulled from research on dozens of usability teams

     + Create a solid and robust Information Architecture based on
        users' most important tasks

You can't get the early pricing rate with the complimentary
proceedings after Tuesday, July 17th, so sign up today at
http://www.uiconf.com


- o - o - o -

--> Feature Article: Communicating Concepts Through Comics -- An
      Interview with Kevin Cheng

      By: Ashley McKee

Kevin Cheng is a senior interaction designer with Yahoo! Maps and
Yahoo! Local, and is an expert in using comics as a technique to
communicate the key concepts behind a design's intended user
experience. UIE's Ashley McKee recently had the opportunity to talk
with Kevin about the increasing popularity of using comics in the
design process, the five inherent properties of successful comics,
the skills needed to create comics, and the best way to deliver
comics to key stakeholders. Here is what Kevin had to say about his
experiences with comics.

UIE: How long have you been utilizing comics in your work? Can you
give us an example of a recent concept or product design you've
conveyed through comics?

     Kevin: We started trying out the idea in the fall of 2005 after a
     conversation with Bill Buxton at CHI. Bill was looking at various
     ways of conveying concepts and was curious whether comics would be
     a good tool for communicating ideas instead of our more widely
     used tools such as personas and requirements documents.

     We've used the idea for Yahoo! Maps, and I've seen some other
     groups in Yahoo! Mail and Yahoo! Autos utilize comics for their
     products as well. In particular, I believe the Yahoo! Mail
     Messenger integration had some concept comics during its early
     design phase though I wasn't a part of that.


What limitations with existing tools (requirements documents,
personas, user scenarios, and storyboards) led you to start focusing
on using comics in the design process?

     All of the tools you mention are used throughout Yahoo! and have
     their place in the design process depending on the project. The
     problem we encountered was the documentation would either not
     be read thoroughly enough or each person would interpret the
     meaning of the requirements differently. Two months later, we
     were deep in the development process and suddenly realized
     everyone had different visions of what the requirements actually
     meant.

You often talk about the 5 inherent properties of comics
(communication, imagination, expression, motion, and iteration),
which, if understood, can help people use comics to their full
potential. Can you briefly explain these properties?

     Sure. Communication references how comics are a visual language or
     as I say in the presentations, a "universal" language. "A picture
     is worth a thousand words" is a cliched term but for good reason.

     Imagination speaks to the ability for illustrations -- and it's
     important that they're illustrations, not photographs -- to
     abstract away unnecessary details so the reader can focus on
     what you really want and fill in the rest.

     Expression and motion are about the properties of comics as a
     medium, and how you can tell different kinds of stories with
     comics because of the expressiveness of the visual form, and the
     sequential nature inherent in it.

     Finally, we all want tools with which we can do rapid designs and
     iterations, and comics have been great for that.

     It's hard to explain these properties in one sentence or less
     because they are so key to understanding how this medium is much
     more valuable and expressive than you initially think.


At what point in the development process will comics come into play?

     Comics will come into play somewhere after the brainstorming and
     before any sort of wireframing. You want to have some high level
     idea of what the product or feature is and what kind of use cases
     it's trying to solve. Subsequently, you want to use comics to
     quickly disseminate these ideas and get everyone in the team and
     organization to say, "yes, that sounds like a great idea!" or,
     "I'm not so sure that would be useful."


What organizations do you know of that use comics in their
development process? (These don't necessarily have to be
organizations that you've worked with -- just the ones that you think
"get it.")

     A surprising number of organizations have told me that they're
     starting to incorporate them, either through inspiration of some
     of the original presentations or through their own accord. I know
     many design firms, including nForm in Canada and Adaptive Path in
     San Francisco, have used them on one or two projects. Other
     internal design teams at companies like Sun Microsystems and
     Sprint have embraced the methodology as well.

How much skill do you need as a drawer to make comics an effective
part of the design process? Does the level of fidelity in the comics
matter?

     The level of fidelity matters the same way anything you present
     matters. When you're discussing an idea with your business
     partner, you can do it on a napkin but you wouldn't use that same
     napkin to present it to the CEO or a venture capitalist.
     Similarly, anyone can use comics to help communicate ideas more
     concisely and accurately but the higher up you go, the more
     polished they should be.

Are there any resources or tools you recommend for people thinking
about incorporating comics into their design process, or just starting
out with comics in their organization?

     I've been collecting resources as I see them on my blog. I try to
     keep that up to date with new tools I find.
     http://kevnull.com/creating-concepts-through-comics/

Is it a good idea to use captions under the comics to convey what the
user is doing, or should all wording be kept to the users' voice and
thoughts?

     Sometimes, you'll see comics that have captions above or beneath
     the imagery like in Farside or Family Circus. However, both of
     those generally are using the captions as an unobtrusive way of
     doing dialogue. Like the rules taught in English in high school
     ("don't start a sentence with because"), there are guidelines that
     exist to help a person until they understand the medium better. My
     rule of thumb is to not use captions at all and use dialogue to
     communicate the story. Let the characters drive the story forward.
     We practice user-centered design after all.

What templates do you use to bring comics in a manageable format to
all the different stakeholders concerned with a project?

     We've been using a template that's fairly inexpensive called the
     Tarquin Engine. It's an Adobe Flash template and opens up to a lot
     of flexibility in what kind of sequential stories you tell, but
     most importantly, it packages up a comic in a nice flash file that
     anyone can view in a browser from a hyperlink.

In terms of making comics easy to digest for stakeholders, is there a
maximum number of panels to limit comics to?

     As a general rule, we try to keep it between 6-10 panels. That's
     basically the equivalent of a comic short story -- more than a
     comic strip, less than a graphic novel. When you go beyond that,
     and you start to include unnecessary details. Limiting the panels,
     like limiting the text to dialogue, forces us to think about what
     part of the story is truly important to convey.

Do you tend to hear of a lot of resistance from management to
implement comics in the development process? Do you have any tips for
developers and designers trying to champion comics within their
organization?

     Surprisingly, we haven't. I think many organizations actually
     recognize that something is broken in the early part of the chain
     when it comes to getting everyone on the same page. We've been
     lucky in having a very supportive team, but even if we'd met a lot
     of resistance, I don't think it would be too difficult to get them
     to look at the comics.

     Obviously, we would communicate them as "conceptual storyboards"
     or something more elegant sounding, but in the end, it's a lot
     easier to get people to read 10 panels of a comic than it is to
     read a 50 page requirements document and really understand what
     the product is about.

Are there any instances or conditions under which you don't
recommend using comics in design?

     I'm not one to make everything a nail when I have a hammer.
     Comics have their place as a way to communicate and disseminate
     new feature and product ideas and get everyone on the same page
     before moving forward. It could save people a lot of time down the
     line - and would have saved us a lot of time if we'd used it for
     some of our older projects.

     At a higher fidelity, it might even be a great sales tool or in
     some cases, a way to explain to users what a tool does as part of
     the marketing. But the tool doesn't replace wireframes,
     specifications, use cases and all sorts of other tools that we
     employ throughout the product cycle.

       +  +  +

Ashley's interview with Kevin is also available on our web site at:
http://www.uie.com/articles/kevin_cheng_comics_interview/

       +  +  +

If you find this article interesting, you'll definitely want to
attend the UI12 Conference this November 5-8 in Cambridge, MA, where
Kevin Cheng will present: Communicating Product Concepts with Comics.
In this full-day seminar, Kevin will teach you how to use comics as a
technique for communicating the key concepts behind a design's
intended user experience. Full details at: http://tinyurl.com/38ghvf

You may also want to check out Jared's recent articles on experience
design:

+ You can read The 3 Steps for Creating an Experience Vision here:
    http://tinyurl.com/26n4z5

+ You can read Knowledge Navigator Deconstructed -- Building an
    Envisionment here: http://tinyurl.com/ywsx7m

       +  +  +

Is your organization considering the use of comics to convey
product concepts? Are you already using comics in the design
process? What have your experiences been with using comics? Join the
discussion about this week's topic on UIE's Brain Sparks blog at
http://tinyurl.com/2ku8s2


- o - o - o -

--> New UIE Report: The Field Study Handbook: A Common Sense Approach
      for Discovering User Needs

Do you really know who your users are and what they want? Are you
unsure whether or not you are getting the most out of your user
research? Is your product really as powerful, intuitive, and
easy-to-use as you think it is?

To help you answer these questions, we have just released our latest
report, The Field Study Handbook: A Common Sense Approach for
Discovering User Needs.
http://www.uie.com/reports/field_study_handbook/

Kate Gomoll, Ellen Story Church, and Eric Bond, three of the world's
leading experts in field research, have written this 117-page report
detailing the entire field study process. From observing and
interviewing users in their own environments to analyzing the data,
you'll gain the insights necessary to conduct the most effective
field research and successfully guide your product development
process. You'll learn:

+ How to get buy-in from your organization and management
+ How to develop your study plan and create the appropriate materials
+ How to prepare for site visits and how to perform valuable
    observations and interviews
+ How to organize the collected data, illustrate findings, and write
    site reports
+ How to identify opportunities, make recommendations, and communicate
    your results to key stakeholders

This report is a must-read for those new to the benefits of
performing field studies, as well as seasoned researchers wanting to
brush up on their research techniques.
http://www.uie.com/reports/field_study_handbook/


- o - o - o -

--> The UIE Weekly SpoolCast: SpoolCast Crew Episode 5
      Recorded: June 21st, 2007

This week, Jared reunites with the SpoolCast Crew for another
roundtable featuring some of the sharpest minds in usability and
design to discuss:

+ The impact of Apple's iPhone on the rise and importance of
    experience design

+ The panel's experience with their current PC operating systems -
    Will the iPhone drive more Mac sales?

+ Microsoft's Surface Table Computer

+ Higher Ed using Second Life to promote the real-life campus
    experience

You can check out UIE's latest podcast here:
http://tinyurl.com/yp48z2

Make sure you check out the UIE Blog every Monday for our latest
SpoolCast!

      +  +  +

Do you have feedback or comments on our article? Send us your
thoughts on the UIE Brain Sparks blog at http://tinyurl.com/2ku8s2


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From lawrencemparsons@gmail.com  Wed Aug  1 09:35:29 2007
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Date: Wed, 1 Aug 2007 09:35:28 -0400
From: "Lawrence Parsons" <lawrencemparsons@gmail.com>
To: perlman@acm.org
Subject: hi, in montreal this week
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hi gary,
    i'm in montreal for the music cogn conference until friday evening
(maybe caroline told you already). it would be great to see you and chat,
over a drink or something. are you around? my mobile (blackberry) is 0044
795 094 6520.

cheers, larry

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hi gary,<br>&nbsp; &nbsp; i&#39;m in montreal for the music cogn conference until friday evening (maybe caroline told you already). it would be great to see you and chat, over a drink or something. are you around? my mobile (blackberry) is 0044 795 094 6520.
<br><br>cheers, larry<br>

------=_Part_57460_22127908.1185975328147--

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From: "Lawrence Parsons" <lawrencemparsons@gmail.com>
To: "Gary PERLMAN" <perlman@turing.acm.org>
Subject: Re: hi, in montreal this week
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Great, Gary, how about lunch tomorrow? I can leave the conference at
concordia about 12:10 and am free for a couple of hours. If that's good too
for you, i can find a taxi to meet you somewhere you suggest.

Larry

On 8/1/07, Gary PERLMAN <perlman@turing.acm.org> wrote:
>
> Hi Larry,
>
> Good to hear from you. It's been about 20 years!
>
> How about breakfast or lunch on Thursday (tomorrow) or breakfast Friday?
>
> I'm booked for evenings already. Well, not for Thursday evening,
> but I think you have the banquet. I'm free before or after the banquet.
>
> My home phone is 514-482-4905. I work at home so I am generally available.
>
> Gary
>
> On Wed, 1 Aug 2007, Lawrence Parsons wrote:
>
> > hi gary,
> >    i'm in montreal for the music cogn conference until friday evening
> > (maybe caroline told you already). it would be great to see you and
> chat,
> > over a drink or something. are you around? my mobile (blackberry) is
> 0044
> > 795 094 6520.
> >
> > cheers, larry
> >
>

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Great, Gary, how about lunch tomorrow? I can leave the conference at concordia about 12:10 and am free for a couple of hours. If that&#39;s good too for you, i can find a taxi to meet you somewhere you suggest.<br><br>Larry
<br><br><div><span class="gmail_quote">On 8/1/07, <b class="gmail_sendername">Gary PERLMAN</b> &lt;<a href="mailto:perlman@turing.acm.org">perlman@turing.acm.org</a>&gt; wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hi Larry,<br><br>Good to hear from you. It&#39;s been about 20 years!<br><br>How about breakfast or lunch on Thursday (tomorrow) or breakfast Friday?<br><br>I&#39;m booked for evenings already. Well, not for Thursday evening,
<br>but I think you have the banquet. I&#39;m free before or after the banquet.<br><br>My home phone is 514-482-4905. I work at home so I am generally available.<br><br>Gary<br><br>On Wed, 1 Aug 2007, Lawrence Parsons wrote:
<br><br>&gt; hi gary,<br>&gt;&nbsp;&nbsp;&nbsp;&nbsp;i&#39;m in montreal for the music cogn conference until friday evening<br>&gt; (maybe caroline told you already). it would be great to see you and chat,<br>&gt; over a drink or something. are you around? my mobile (blackberry) is 0044
<br>&gt; 795 094 6520.<br>&gt;<br>&gt; cheers, larry<br>&gt;<br></blockquote></div><br>

------=_Part_65412_18858177.1186008040464--

From perlman@turing.acm.org  Sat Aug 25 16:34:48 2007
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Date: Sat, 25 Aug 2007 16:34:48 -0400 (EDT)
From: Gary PERLMAN <perlman@turing.acm.org>
To: ishelpdesk@hq.acm.org
cc: Gary perlman <perlman@turing.acm.org>
Subject: home page missing
Message-ID: <Pine.LNX.4.64.0708251631050.29060@turing.acm.org>
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Hi,

My page
 	http://www.acm.org/perlman/
is missing. It was once here:
 	http://www.acm.org/~perlman/
but it migrated to the url without the tilde.
Could the server please be set up to refer the url to:
 	/home/perlman/public_html
on turing?

Gary Perlman, Director, HCI Bibliography Project
mailto:director@hcibib.org  http://hcibib.org/

From perlman@turing.acm.org  Sun Aug 26 11:18:50 2007
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From: Gary PERLMAN <perlman@turing.acm.org>
To: webmaster@acm.org
cc: Gary perlman <perlman@turing.acm.org>
Subject: Re: home page missing
In-Reply-To: <Pine.LNX.4.64.0708251631050.29060@turing.acm.org>
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These often-accessed pages are no longer working:
 	http://www.acm.org/perlman/guide.html
 	http://www.acm.org/perlman/question.html
 	http://www.acm.org/perlman/stat/
Could you please set up the redirect?

Gary Perlman, Director, HCI Bibliography Project
mailto:director@hcibib.org  http://hcibib.org/

On Sat, 25 Aug 2007, Gary PERLMAN wrote:

> Hi,
>
> My page
> 	http://www.acm.org/perlman/
> is missing. It was once here:
> 	http://www.acm.org/~perlman/
> but it migrated to the url without the tilde.
> Could the server please be set up to refer the url to:
> 	/home/perlman/public_html
> on turing?
>
> Gary Perlman, Director, HCI Bibliography Project
> mailto:director@hcibib.org  http://hcibib.org/
>

From kanthou@hq.acm.org  Mon Aug 27 14:19:48 2007
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Subject: RE: home page missing
Date: Mon, 27 Aug 2007 13:18:17 -0500
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From: "Haritini Kanthou" <kanthou@hq.acm.org>
To: "Gary PERLMAN" <perlman@turing.acm.org>
Cc: <webmaster@acm.org>
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Dear Gary Perlman,

Please accept our apologies for the error; we are taking measures to
make your pages available once more.  I will email you as soon as the
issue has been resolved.

Many thanks for your patience.

Regards,

Haritini Kanthou
Application Developer
ACM IS Dept.
kanthou@hq.acm.org
212-626-0572  

-----Original Message-----
From: Gary PERLMAN [mailto:perlman@turing.acm.org] 
Sent: Sunday, August 26, 2007 11:19 AM
To: webmaster@acm.org
Cc: Gary perlman
Subject: Re: home page missing

These often-accessed pages are no longer working:
 	http://www.acm.org/perlman/guide.html
 	http://www.acm.org/perlman/question.html
 	http://www.acm.org/perlman/stat/
Could you please set up the redirect?

Gary Perlman, Director, HCI Bibliography Project
mailto:director@hcibib.org  http://hcibib.org/

On Sat, 25 Aug 2007, Gary PERLMAN wrote:

> Hi,
>
> My page
> 	http://www.acm.org/perlman/
> is missing. It was once here:
> 	http://www.acm.org/~perlman/
> but it migrated to the url without the tilde.
> Could the server please be set up to refer the url to:
> 	/home/perlman/public_html
> on turing?
>
> Gary Perlman, Director, HCI Bibliography Project 
> mailto:director@hcibib.org  http://hcibib.org/
>

From kanthou@hq.acm.org  Mon Aug 27 16:06:48 2007
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From: "Haritini Kanthou" <kanthou@hq.acm.org>
To: <perlman@turing.acm.org>
Cc: <webmaster@acm.org>
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Dear Gary,

The URLs now resolve correctly.  Please let me know if we can help with
anything else, and thanks, again, for your patience.

Regards,

Haritini Kanthou
Application Developer
ACM IS Dept.
kanthou@hq.acm.org
212-626-0572 

-----Original Message-----
From: Gary PERLMAN [mailto:perlman@turing.acm.org]
Sent: Sunday, August 26, 2007 11:19 AM
To: webmaster@acm.org
Cc: Gary perlman
Subject: Re: home page missing

These often-accessed pages are no longer working:
 	http://www.acm.org/perlman/guide.html
 	http://www.acm.org/perlman/question.html
 	http://www.acm.org/perlman/stat/
Could you please set up the redirect?

Gary Perlman, Director, HCI Bibliography Project
mailto:director@hcibib.org  http://hcibib.org/

On Sat, 25 Aug 2007, Gary PERLMAN wrote:

> Hi,
>
> My page
> 	http://www.acm.org/perlman/
> is missing. It was once here:
> 	http://www.acm.org/~perlman/
> but it migrated to the url without the tilde.
> Could the server please be set up to refer the url to:
> 	/home/perlman/public_html
> on turing?
>
> Gary Perlman, Director, HCI Bibliography Project 
> mailto:director@hcibib.org  http://hcibib.org/
>

From tocservice@acm.org  Tue Aug 28 21:47:21 2007
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								<div class="smaller-text" style="margin-bottom: 5px"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284420&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284420&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A></td></tr></table></div>
							
							
					
					
					  
					
						
							
							
							
							
														
													
						  
			  			  
						  	  
						  	  <div class="smaller-text" style="margin-bottom: 5px"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap="nowrap">Paper Acceptance Rate:</td><td class="smaller-text" nowrap="nowrap"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop">17 of 44 submissions, 39%&nbsp;&nbsp;<a href="http://portal.acm.org:80/browse_dl.cfm?linked=1&part=series&idx=SERIES10668&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#par">view statistics</a></td></tr></table></div>
							  
			  			  
					
					
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									  	General Chairs
								&nbsp;&nbsp;
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			 									<a href="http://portal.acm.org:80/results.cfm?query=author%3APP14077247&querydisp=author%3APeter%20King&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_self">Peter King</a>
											</td>
											<td class="small-text" nowrap="nowrap">
												
													<small>&nbsp;University of Manitoba, Winnipeg, Canada</small>
													
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									  	Program Chairs
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			 									<a href="http://portal.acm.org:80/results.cfm?query=author%3APP15030522&querydisp=author%3ASteven%20Simske&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_self">Steven Simske</a>
											</td>
											<td class="small-text" nowrap="nowrap">
												
													<small>&nbsp;Hewlett-Packard, USA</small>
													
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						 	<div class="medium-text"><b>Front&nbsp;matter</b></div>
							<div class="smaller-text">
							
								<A NAME="FullText" HREF="http://portalparts.acm.org/1290000/1284420/fm/frontmatter.pdf" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" border="0" hspace="1" align="texttop">pdf</A>
								
								<br>(title page, copyright, foreword, contents, organization)<br><br>
							
							</div>
						
					 	
							<div class="medium-text"><b>Back&nbsp;matter</b></div>
							<div class="smaller-text">
							
								<A NAME="FullText" HREF="http://portalparts.acm.org/1290000/1284420/bm/backmatter.pdf" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" border="0" hspace="1" align="texttop">pdf</A>
								
								<br>(author index)<br>
							
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		<td class="medium-text"><b>Table of Contents</b>
						
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							  <td colspan="2" class="small-text"><A NAME="1284421">WORKSHOP SESSION:</a>
							  
							  <strong>
							  <a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284421&coll=portal&dl=ACM&type=proceeding&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" target="_self">							  
							   Working session</a></strong></td>
								
									
									
									
																
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									<tr><td>&nbsp;&nbsp;&nbsp;&nbsp;</td>
									<td class="small-text">										
									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284422&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Document engineering education </strong></a><br>
									 Ethan V. Munson 
									<br><small> Pages: 1 - 1</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284422&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(196&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284422&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284422&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284422&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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							  <td colspan="2" class="small-text"><A NAME="1284423">SESSION:</a>
							  
							  <strong>
							  <a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284423&coll=portal&dl=ACM&type=proceeding&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" target="_self">							  
							   Keynote address</a></strong></td>
								
									
									
									
																
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									<td class="small-text">										
									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284424&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Navigating documents using ontologies, taxonomies and folksonomies </strong></a><br>
									 Margaret-Anne D. Storey 
									<br><small> Pages: 2 - 2</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284424&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(138&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284424&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284424&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284424&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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							  <td colspan="2" class="small-text"><A NAME="1284425">SESSION:</a>
							  
							  <strong>
							  <a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284425&coll=portal&dl=ACM&type=proceeding&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" target="_self">							  
							   Paper documents: capture and physical-digital-coexitence</a></strong></td>
								
									
									
									
																
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									<td class="small-text">										
									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284426&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Thresholding of badly illuminated document images through photometric correction </strong></a><br>
									 Shijian Lu, Chew Lim Tan 
									<br><small> Pages: 3 - 8</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284426&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(799&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284426&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284426&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284426&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284426&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
									</td></tr>
		
								
									
									
									
									
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									<td class="small-text">										
									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284427&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>A system for understanding imaged infographics and its applications </strong></a><br>
									 Weihua Huang, Chew Lim Tan 
									<br><small> Pages: 9 - 18</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284427&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(1.13&nbsp;MB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284427&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284427&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284427&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284427&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
									</td></tr>
		
								
									
									
									
									
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									<td class="small-text">										
									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284428&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>A model for mapping between printed and digital document instances </strong></a><br>
									 Nadir Weibel, Moira C. Norrie, Beat Signer 
									<br><small> Pages: 19 - 28</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284428&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(345&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284428&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284428&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284428&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284428&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
									</td></tr>
		
								
									
									
									
									
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									<td class="small-text">										
									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284429&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Data model and architecture of a paper-digital document management system </strong></a><br>
									 Kosuke Konishi, Naohiro FurukawaHisashi Ikeda 
									<br><small> Pages: 29 - 31</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284429&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(378&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284429&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284429&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284429&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284429&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									<td class="small-text">										
									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284430&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>A new Tsallis entropy-based thresholding algorithm for images of historical documents </strong></a><br>
									 Carlos A. B. Mello 
									<br><small> Pages: 32 - 34</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284430&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(149&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284430&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284430&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284430&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284430&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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							  <td colspan="2" class="small-text"><A NAME="1284431">POSTER SESSION:</a>
							  
							  <strong>
							  <a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284431&coll=portal&dl=ACM&type=proceeding&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" target="_self">							  
							   Poster session</a></strong></td>
								
									
									
									
																
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284432&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Presenting in html </strong></a><br>
									 Erik Wilde, Philippe Cattin 
									<br><small> Pages: 35 - 36</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284432&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
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										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284432&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284432&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284432&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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							  <td colspan="2" class="small-text"><A NAME="1284433">SESSION:</a>
							  
							  <strong>
							  <a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284433&coll=portal&dl=ACM&type=proceeding&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" target="_self">							  
							   Variable data printing</a></strong></td>
								
									
									
									
																
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284434&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>A multi-format variable data template wrapper extending podis PPML-T standard </strong></a><br>
									 Fabio Giannetti 
									<br><small> Pages: 37 - 43</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284434&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(256&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284434&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284434&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284434&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284434&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284435&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Extracting reusable document components for variable data printing </strong></a><br>
									 Steven R. Bagley, David F. Brailsford, James A. Ollis 
									<br><small> Pages: 44 - 52</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284435&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(749&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284435&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284435&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284435&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284435&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284436&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>VDP templates with theme-driven layer variants </strong></a><br>
									 Royston Sellman 
									<br><small> Pages: 53 - 55</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284436&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
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										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284436&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284436&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284436&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284436&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284437&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Speculative document evaluation </strong></a><br>
									 Alexander Macdonald, David Brailsford, Steven Bagley, John Lumley 
									<br><small> Pages: 56 - 58</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284437&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(410&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284437&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284437&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284437&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284437&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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							  <td colspan="2" class="small-text"><A NAME="1284438">SESSION:</a>
							  
							  <strong>
							  <a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284438&coll=portal&dl=ACM&type=proceeding&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" target="_self">							  
							   XML documents</a></strong></td>
								
									
									
									
																
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284439&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>A document object modeling method to retrieve data from a very large XML document </strong></a><br>
									 Seung Min Kim, Suk I. Yoo, Eunji Hong, Tae Gwon Kim, Il Kon Kim 
									<br><small> Pages: 59 - 68</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284439&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(517&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284439&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284439&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284439&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284439&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284440&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>A document engineering environment for clinical guidelines </strong></a><br>
									 Gersende Georg, Marie-Christine Jaulent 
									<br><small> Pages: 69 - 78</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284440&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(1.22&nbsp;MB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284440&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284440&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284440&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284440&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284441&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>XML version detection </strong></a><br>
									 Deise de Brum Saccol, Nina Edelweiss, Renata de Matos Galante, Carlo Zaniolo 
									<br><small> Pages: 79 - 88</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284441&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(199&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284441&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284441&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284441&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284441&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284442&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Declarative extensions of XML languages </strong></a><br>
									 Simon Thompson, Peter R. King, Patrick Schmitz 
									<br><small> Pages: 89 - 91</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284442&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(265&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284442&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284442&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284442&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284442&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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							  <td colspan="2" class="small-text"><A NAME="1284443">SESSION:</a>
							  
							  <strong>
							  <a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284443&coll=portal&dl=ACM&type=proceeding&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" target="_self">							  
							   Keynote address</a></strong></td>
								
									
									
									
																
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284444&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Bank notes: extreme doceng </strong></a><br>
									 Sara Church 
									<br><small> Pages: 92 - 92</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284444&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
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										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284444&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284444&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284444&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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							  <td colspan="2" class="small-text"><A NAME="1284445">DEMONSTRATION SESSION:</a>
							  
							  <strong>
							  <a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284445&coll=portal&dl=ACM&type=proceeding&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" target="_self">							  
							   Demonstrations</a></strong></td>
								
									
									
									
																
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284446&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Anvil next generation: a multi-format variable data printtemplate based on PPML-T </strong></a><br>
									 Fabio Giannetti 
									<br><small> Pages: 93 - 94</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284446&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(2.18&nbsp;MB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284446&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284446&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284446&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284446&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284447&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Intention driven multimedia document production </strong></a><br>
									 Ludovic Gaillard, Marc Nanard, Peter R. King, Jocelyne Nanard 
									<br><small> Pages: 95 - 96</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284447&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(197&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284447&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284447&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284447&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284447&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284448&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Touch scan-n-search: a touchscreen interface to retrieve online versions of scanned documents </strong></a><br>
									 Fabrice Matulic 
									<br><small> Pages: 97 - 98</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284448&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(1.18&nbsp;MB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284448&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284448&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284448&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284448&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284449&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>The salt triple: framework editor publisher </strong></a><br>
									 Tudor Groza, Alexander Schutz, Siegfried Handschuh 
									<br><small> Pages: 99 - 100</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284449&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(290&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284449&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284449&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284449&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284449&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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							  <td colspan="2" class="small-text"><A NAME="1284450">SESSION:</a>
							  
							  <strong>
							  <a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284450&coll=portal&dl=ACM&type=proceeding&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" target="_self">							  
							   Multimedia</a></strong></td>
								
									
									
									
																
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284451&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>An efficient, streamable text format for multimedia captions and subtitles </strong></a><br>
									 Dick C. A. Bulterman, A. J. Jansen, Pablo Cesar, Samuel Cruz-Lara 
									<br><small> Pages: 101 - 110</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284451&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(388&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284451&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284451&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284451&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284451&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284452&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Genre driven multimedia document production by means of incremental transformation </strong></a><br>
									 Marc Nanard, Jocelyne Nanard, Peter R. King, Ludovic Gaillard 
									<br><small> Pages: 111 - 120</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284452&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(481&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284452&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284452&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284452&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284452&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284453&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Timed-fragmentation of SVG documents to control the playback memory usage </strong></a><br>
									 Cyril Concolato, Jean Le Feuvre, Jean-Claude Moissinac 
									<br><small> Pages: 121 - 124</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284453&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(311&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284453&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284453&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284453&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284453&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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							  <td colspan="2" class="small-text"><A NAME="1284454">SESSION:</a>
							  
							  <strong>
							  <a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284454&coll=portal&dl=ACM&type=proceeding&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" target="_self">							  
							   Layout and aesthetics</a></strong></td>
								
									
									
									
																
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284455&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Automatic float placement in multi-column documents </strong></a><br>
									 Kim Marriott, Peter Moulder, Nathan Hurst 
									<br><small> Pages: 125 - 134</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284455&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(661&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284455&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284455&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284455&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284455&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284456&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Logical document conversion: combining functional and formal knowledge </strong></a><br>
									 Herv&#233; D&#233;jean, Jean-Luc Meunier 
									<br><small> Pages: 135 - 143</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284456&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(298&nbsp;KB)
										
									
									
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284457&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Preserving the aesthetics during non-fixed aspect ratio scaling of the digital border </strong></a><br>
									 Hui Chao, Prasad Gabbur, Anthony Wiley 
									<br><small> Pages: 144 - 146</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284457&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
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										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284457&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284457&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284457&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284457&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284458&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Approximating text by its area </strong></a><br>
									 Nathan Hurst, Kim Marriott 
									<br><small> Pages: 147 - 150</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284458&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
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										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284458&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284458&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284458&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284458&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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							  <td colspan="2" class="small-text"><A NAME="1284459">SESSION:</a>
							  
							  <strong>
							  <a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284459&coll=portal&dl=ACM&type=proceeding&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" target="_self">							  
							   Extending document engineering formats</a></strong></td>
								
									
									
									
																
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284460&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Editing with style </strong></a><br>
									 Vincent Quint, Irne Vatton 
									<br><small> Pages: 151 - 160</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284460&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(591&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284460&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284460&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284460&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284460&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284461&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>The Mars project: PDF in XML </strong></a><br>
									 Matthew R. B. Hardy 
									<br><small> Pages: 161 - 170</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284461&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(1.15&nbsp;MB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284461&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284461&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284461&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284461&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284462&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>SALT: a semantic approach for generating document representations </strong></a><br>
									 Tudor Groza, Alexander Schutz, Siegfried Handschuh 
									<br><small> Pages: 171 - 173</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284462&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(423&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284462&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284462&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284462&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284462&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284463&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Endless documents: a publication as a continual function </strong></a><br>
									 John Lumley, Roger Gimson, Owen Rees 
									<br><small> Pages: 174 - 176</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284463&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(267&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284463&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284463&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284463&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284463&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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							  <td colspan="2" class="small-text"><A NAME="1284464">SESSION:</a>
							  
							  <strong>
							  <a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284464&coll=portal&dl=ACM&type=proceeding&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" target="_self">							  
							   Classification and machine learning</a></strong></td>
								
									
									
									
																
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284465&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Authors vs. readers: a comparative study of document metadata and content in the www </strong></a><br>
									 Michael G. Noll, Christoph Meinel 
									<br><small> Pages: 177 - 186</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284465&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(953&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284465&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284465&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284465&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284465&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284466&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Elimination of junk document surrogate candidates through pattern recognition </strong></a><br>
									 Eunyee Koh, Daniel Caruso, Andruid Kerne, Ricardo Gutierrez-Osuna 
									<br><small> Pages: 187 - 195</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284466&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(639&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284466&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284466&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284466&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284466&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284467&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Filtering product reviews from web search results </strong></a><br>
									 Tun Thura Thet, Jin-Cheon Na, Christopher S. G. Khoo 
									<br><small> Pages: 196 - 198</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284467&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(287&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284467&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284467&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284467&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284467&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284468&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Structure and content analysis for html medical articles: a hidden markov model approach </strong></a><br>
									 Jie Zou, Daniel Le, George R. Thoma 
									<br><small> Pages: 199 - 201</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284468&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(937&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284468&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284468&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284468&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284468&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									<td class="small-text">										
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									 Nadia Zerida, Nadine Lucas, Bruno Cr&#233;milleux 
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										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284469&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
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										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284469&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284469&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284469&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284469&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									 Baoli Li, Neha Sugandh, Ernest V. Garcia, Ashwin Ram 
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										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284470&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
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										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284470&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284470&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284470&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284470&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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							  <td colspan="2" class="small-text"><A NAME="1284471">SESSION:</a>
							  
							  <strong>
							  <a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284471&coll=portal&dl=ACM&type=proceeding&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" target="_self">							  
							   Document transformation</a></strong></td>
								
									
									
									
																
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									<td class="small-text">										
									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284472&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
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									 Thomas Triebsees, Uwe M. Borghoff 
									<br><small> Pages: 209 - 218</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284472&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
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										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284472&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284472&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284472&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284472&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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									<tr><td>&nbsp;&nbsp;&nbsp;&nbsp;</td>
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									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284473&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
									<strong>Mapping paradigm for document transformation </strong></a><br>
									 Arnaud Blouin, Olivier Beaudoux 
									<br><small> Pages: 219 - 221</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284473&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(189&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284473&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284473&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284473&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284473&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
									</td></tr>
		
								
									
									
									
									
									<tr><td>&nbsp;&nbsp;&nbsp;&nbsp;</td>
									<td class="small-text">										
									<a href="http://portal.acm.org:80/citation.cfm?id=1284420.1284474&coll=portal&dl=ACM&type=series&idx=SERIES10668&part=series&WantType=series&title=DocEng%3A%20Document%20Engineering&CFID=544948515&CFTOKEN=544948515" class="medium-text" target="_self">									
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									 Catherine Pugin, Rolf Ingold 
									<br><small> Pages: 222 - 224</small>
									
										<br>Full text available:&nbsp;
										
											<A HREF="http://portal.acm.org:80/ft_gateway.cfm?id=1284474&type=pdf&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515" target="_blank"><img src="http://portal.acm.org:80/images/pdf_logo.gif" width="16" height="16" alt="pdf format" hspace="1" border="0" align="texttop">Pdf</A>
											(230&nbsp;KB)
										
									
									
										<div class="smaller-text"><table border="0" cellpadding="0" cellpadding="0"><tr valign="top"><td class="smaller-text" nowrap>Additional Information:</td><td class="smaller-text"><img src="http://portal.acm.org:80/images/doc_blank.gif" width="1" height="16" alt="" border="0" align="texttop"><A HREF="http://portal.acm.org:80/citation.cfm?id=1284474&jmp=cit&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#CIT" target="_self">full citation</a>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284474&jmp=abstract&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#abstract" target="_self">abstract</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284474&jmp=references&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#references" target="_self"> references</A>, <A HREF="http://portal.acm.org:80/citation.cfm?id=1284474&jmp=indexterms&coll=portal&dl=ACM&CFID=544948515&CFTOKEN=544948515#indexterms" target="_self"> index terms</A></td></tr></table></div>
									
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From garyperlman@yahoo.com  Wed Aug 29 11:01:22 2007
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Date: Wed, 29 Aug 2007 11:01:21 -0400 (EDT)
From: Gary Perlman <garyperlman@yahoo.com>
Subject: Fwd: bs grouping
To: Gary Perlman <perlman@acm.org>
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Gary Perlman <garyperlman@yahoo.com> wrote:  Date: Fri, 3 Aug 2007 22:47:23 -0400 (EDT)
From: Gary Perlman <garyperlman@yahoo.com>
Subject: bs grouping
To: Gary Perlman <garyperlman@yahoo.com>, Gary Perlman <perlman@acm.org>

  for query a b c d e f, find the pair of terms that yields the largest intersection
   
  ab bc cd de ef
   
  make that the first group, say it's cd. For the next round
   
  ab bcd cde ef
   
  and so on to guarantee the largest intersection before getting zero hits. 
   
  If a term has zero hits by itseld, it will not be combined.
   
  The result is hill climbing, so it may not be optimal.


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<BR><BR><B><I>Gary Perlman &lt;garyperlman@yahoo.com&gt;</I></B> wrote:  <BLOCKQUOTE class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid">Date: Fri, 3 Aug 2007 22:47:23 -0400 (EDT)<BR>From: Gary Perlman &lt;garyperlman@yahoo.com&gt;<BR>Subject: bs grouping<BR>To: Gary Perlman &lt;garyperlman@yahoo.com&gt;, Gary Perlman &lt;perlman@acm.org&gt;<BR><BR>  <DIV>for query a b c d e f, find the pair of terms that yields the largest intersection</DIV>  <DIV>&nbsp;</DIV>  <DIV>ab bc cd de ef</DIV>  <DIV>&nbsp;</DIV>  <DIV>make that the first group, say it's cd. For the next round</DIV>  <DIV>&nbsp;</DIV>  <DIV>ab bcd cde ef</DIV>  <DIV>&nbsp;</DIV>  <DIV>and so on to guarantee the largest intersection before getting zero hits. </DIV>  <DIV>&nbsp;</DIV>  <DIV>If a term has zero hits by itseld, it will not be combined.</DIV>  <DIV>&nbsp;</DIV>  <DIV>The result is hill climbing, so it may not be optimal.</DIV></BLOCKQUOTE><BR>
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From cpalmer@cs.mcgill.ca  Wed Sep  5 21:46:26 2007
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Date: Wed, 5 Sep 2007 21:46:19 -0400 (EDT)
Subject: Re: Coming to Montreal...
From: "Caroline Palmer" <cpalmer@cs.mcgill.ca>
To: "Jonathan Grudin" <jgrudin@microsoft.com>
Cc: "Gary PERLMAN" <perlman@turing.acm.org>,
        "Caroline Palmer" <cpalmer@cs.mcgill.ca>
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Hi Jonathan,
  It's nice to hear from you and that you are travelling
to the food capital. I will be in Leipzig (sabbatical),
returning Oct 25. Gary will be here! I will let him
reply (I am in the non-food capital of Buffalo this week).
  I hope you are enjoying children's literature and toys.
Regards,
Caroline

On Wed, September 5, 2007 5:37 pm, Jonathan Grudin wrote:
> Hi Gary & Caroline--
>
>
> WikiSym 2007 invited me to give a keynote talk at the Palais des Congres
> on Monday October 22. The conference is Sunday-Tuesday but Sunday may be
> pre-conference, I'm not sure. Haven't booked a flight. If you will be
> around and free I would make a point of coming a bit earlier than I might
> otherwise.
>
> All is well here. Eleanor, whom you met, is almost 8. Isobel, whom you
> did not meet, is 5.
>
> Cheers -- Jonathan
>
>


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From jgrudin@microsoft.com  Fri Sep  7 12:55:16 2007
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From: Jonathan Grudin <jgrudin@microsoft.com>
To: Gary PERLMAN <perlman@turing.acm.org>
Date: Fri, 7 Sep 2007 09:55:14 -0700
Subject: RE: Coming to Montreal...
Thread-Topic: Coming to Montreal...
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Hi Gary --

Good to hear from you. I was at the company meeting yesterday, and we were not allowed to bring laptops. The koolaid worked on me, I'm more upbeat about the company's prospects.

I've suggested we all visit, but Gayna is allergic to tagging along to my conferences with the kids. The fact that francais is spoken there was a plus as our kids are in a French immersion school, but I don't think enough to win the day.

I'm leaving tomorrow for INTERACT but may try to make progress on planning this trip first...

-- Jonathan

-----Original Message-----
From: Gary PERLMAN [mailto:perlman@turing.acm.org]
Sent: Wednesday, September 05, 2007 9:31 PM
To: Caroline Palmer
Cc: Jonathan Grudin
Subject: Re: Coming to Montreal...

Hi Jonathan,

I somehow lost your mail in the spam filters.

Anyway, as Caroline wrote, I will be here, and I'd love to see you.
We are 3 miles from the convention centre
(plug our postal code h3y1x1 into google;
the conference centre is at h2z1h2).
We have lots of room with two dedicated guest rooms
and options on other rooms so bring the whole family!
It is, sadly, not the best time to visit Montreal;
there will likely be no snow, but no leaves on trees.
It might be sunny, rainy, blustery, ...
Maybe you'll just want to hide out in the Hyatt,
but I can take you out on the town.

I am your self-appointed conference guide, too, with a link at the bottom
of this wikisym page: http://www.wikisym.org/travelandlodging.html
which links to: http://acm.org/perlman/guide.html
Pick your pleasure.

I just saw Larry Parsons while he was conferencing here.
He seemed very happy, about to get married, living in Sheffield.

On the home front: Mark is 14, George 10.

My home coordinates (== my work coordinates):
4688 Westmount Ave
Westmount, QC H3Y 1X1
514-482-4905 wire
514-434-4905 cell

On Wed, 5 Sep 2007, Caroline Palmer wrote:

> Hi Jonathan,
>  It's nice to hear from you and that you are travelling
> to the food capital. I will be in Leipzig (sabbatical),
> returning Oct 25. Gary will be here! I will let him
> reply (I am in the non-food capital of Buffalo this week).
>  I hope you are enjoying children's literature and toys.
> Regards,
> Caroline
>
> On Wed, September 5, 2007 5:37 pm, Jonathan Grudin wrote:
>> Hi Gary & Caroline--
>>
>>
>> WikiSym 2007 invited me to give a keynote talk at the Palais des Congres
>> on Monday October 22. The conference is Sunday-Tuesday but Sunday may be
>> pre-conference, I'm not sure. Haven't booked a flight. If you will be
>> around and free I would make a point of coming a bit earlier than I might
>> otherwise.
>>
>> All is well here. Eleanor, whom you met, is almost 8. Isobel, whom you
>> did not meet, is 5.
>>
>> Cheers -- Jonathan
>>
>>
>
>

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UIEtips: 5-Second Tests -- Measuring Your Site's Content Pages
9/11/07

Contents:
- Letter from the Editor
- UIE Virtual Seminar: Design and Usability Under Impossible Pressure
- Feature Article: 5-Second Tests -- Measuring Your Content Pages
- UI12 Conference: $2,390 Regular Registration Pricing until 9/18
- Usability Tools Podcast: 5-Second Tests featuring Jared M. Spool


- o - o - o -

Greetings,

It's hard enough creating usable designs when there is ample time
and plenty of resources, but what do you do when that's just not
an option for your design team?

One of the most common reasons designs fail users is because the
design team didn't have the time or resources to focus on user
research or conduct usability testing. That's why a main goal at
User Interface Engineering is to disseminate some of the
quick-and-dirty techniques available to designers and usability
professionals.

One of our most valuable techniques is the 5-Second Test. This
technique turns out to be a quick, flexible testing method that
gives teams fascinating insights about the design. In this issue,
we're reprinting Christine Perfetti's excellent article that
describes the 5-Second Test technique and discusses its advantages
and disadvantages for measuring the effectiveness of web site
content pages. I hope you enjoy it.

Christine Perfetti and I also recently discussed the topic in our
Usability Tools podcast series. If you would like to learn more
about the techniques, I highly suggest you give it a listen:
http://tinyurl.com/2e8l9o

Also, if you're struggling to come up with the time or resources to
conduct user research, you'll really want to take advantage of the
latest live presentation in our Virtual Seminar series. On September
27th, Larry Constantine will present an online seminar sharing his
wide range of field-proven techniques for conquering design and
usability problems while in crunch mode. You really shouldn't
miss it: http://tinyurl.com/2ebutw .

Have you come up with your own quick and dirty techniques for
measuring the usability of your designs? I would love to hear
about your adventures and share them in a future issue.
Join the discussion at our Brain Sparks blog:
http://tinyurl.com/2k8ybk

Enjoy today's newsletter,

Jared M. Spool
Editor, UIEtips


- o - o - o -

--> 9/27/07 UIE Virtual Seminar: Don't Panic -- Design and Usability
      Under Impossible Pressure

Are you facing an aggressive deadline for your web site or product
launch? Do you see the need for user research but lack the time and
resources to implement it?

To help designers and usability professionals deliver usable sites
and applications despite time and budget constraints, we turned to
Larry Constantine, author of Software for Use, to present the next
UIE Virtual Seminar: Don't Panic -- Design and Usability Under
Impossible Pressure. Full details at: http://tinyurl.com/2ebutw

In this 90-minute presentation, Larry will share his proven
techniques on how to conduct quick and efficient design and usability
efforts, even when there is barely time to do anything at all.

You'll learn:

+ How to leverage Sample-of-One Testing to maximize the amount of
   valuable information you collect from just one user

+ How to improve your time-boxed project management techniques to
   conduct fast and ingenious design activities

+ How to take advantage of the decision triage by focusing on your
   design's most important features

+ How to pare down your field research efforts while still learning
   everything you need to create a successful design

This seminar is well on its way to selling out and space is limited.
Sign up today using the promo code "UIEtips" and watch the seminar
for only $99 (a $30 saving off the original price) at:
http://tinyurl.com/2ebutw


- o - o - o -

--> Feature Article: 5-Second Tests -- Measuring Your Site's
      Content Pages

     By Christine Perfetti

On your site, the content page is the user's most frequent final
destination. This page contains the information the user came to the
site to find. Sites often have hundreds, if not thousands (and in some
cases, millions) of these critical pages.

How can design teams be confident their content pages are
understandable to users? How does a team ensure they've designed
content pages that communicate the essential information
effectively?

Designers constantly struggle with the task of creating successful
content pages. For example, RedCross.org's designers need their
users to understand all the options for donations. When the world
faces a major disaster like the South Asia tsunami, the designers
want users to realize the flexibility they have to help.

A simple usability testing technique can help design teams quickly
measure how a content page performs with users. We call it the
5-Second Test.

As the name suggests, the 5-Second Test involves showing users a
single content page for a quick 5 seconds to gather their initial
impressions. Five seconds may not seem like a lot of time, but users
make important judgments in the first moments they visit a page.
This technique unveils how those judgments turn out, giving the team
insight into some essential information about the page. Using this
technique, we've found the information we've gathered essential for
making huge improvements to our clients' sites.

 > The 5-Second Test Method

If you've conducted a usability test in the past, it's very simple to
put together a 5-Second Test. It has a similar structure to
traditional usability tests: you'll have users, tasks, and the site
you're testing. The difference is in the specific protocol for
running the test.

Most content pages have a distinct primary purpose. In the case of
RedCross.org's Donation content page, the primary purpose was to
communicate to users all of their contribution options. This is a
high-risk page for the Red Cross. If it fails, they risked losing
hundreds of thousands of dollars of essential contributions. (You
can see the Red Cross Donation page we tested at
http://uie.com/images/redcross_figure1.jpg )

As we often do in other types of usability tests, we start by giving
users a focused task.  For the Donation page, we gave users a simple
task:

     "You're ready to donate to the Red Cross organization.  But
     you're unsure of what kind of donation to make. What are your
     donation options?"

Next, before show the user our page, we tell them we'll only display
it for 5 seconds. We ask them to try to remember everything they see
in this short period.

Once the user views the entire page for 5 seconds, we remove it by
either covering it up or switching to another window. Then, we ask
them to write down everything they remember about the page.  When
they finish jotting down their recollections, we ask two useful
questions to assess whether users accomplished the task. For the
Donations page, we'd ask, "What is the most important information on
this page?" and "How would you go about donating to the Red Cross?"

 > Analyzing the Results

By paying careful attention to users' initial impressions, we can
identify whether the content page is clear and concise.  If the page
is understandable, users will easily recall the critical content and
accurately identify the page's main purpose.

In our test of the Red Cross page, all users could tell us what
content was most important-they all told us the purpose of the page
was to generate donations.  However, the page was surprisingly
ineffective at communicating the donation options.

When prompted, users told us they knew they could donate money to the
Red Cross. What they didn't learn was that they could also donate
stock, clothes, and airline miles.  Even though this information was
readily available on the content page, no user realized there were
other options. We learned the content page was not doing its job
communicating all of the relevant information. To succeed, the team
needed to highlight the different vehicles for donation better.

Recently, we repeated the test on a redesigned version of the
Donation page. (You can see the redesigned page at:
http://uie.com/images/redcross_figure2.jpg ) This new page
prominently lists all of the different ways of donating at the top
of the screen. Testing the redesigned page, we found users readily
recalled the complete set of donation options with only 5 seconds to
look at the page.

 > The Benefits of 5-Second Testing

Limiting the viewing time to 5 seconds, we get a valuable glimpse
into what happens during the first moments a user sees a page. When
we give users more than 5 seconds to study the page, we've found
they start looking at the page more like a designer, noticing details
they would normally miss or misinterpret.

Frequently, we'll conduct 5-Second Tests with paper mock-ups or
low-fidelity electronic prototypes, such as PDFs or Photoshop page
renditions. We can test very early in the development cycle, long
before the team build's a functional web site.  Often, this early
insight can help point out site-wide information design requirements,
saving much redesign work down the road.

One of the 5-Second Test's biggest advantages is how quick it is.
When evaluating the Donation page, each user took only 10 minutes!
Because this technique is quick and easy to implement, it is perfect
to run in locations where we can gather many users at one time, such
as trade shows, conferences, and the company cafeteria.  We can gather
large amounts of user data in a short time.

 > 5-Second Tests Don't Tell Us Everything

We've found this technique to be an essential part of our usability
toolbox. However, it has limits to what it can tell us.

We've found the technique is best when we use it on pages designed
with a single primary purpose. Home pages and major navigation pages
don't yield as valuable results, because they often serve many
different tasks.

For example, the home page for RedCross.org serves the needs of
donors, sponsors, volunteers, medical professionals, victims, and the
press, each with their own set of tasks. Each of these different users
would probably see different things on the page, depending on their
context and immediate goals. Other techniques, such as traditional
usability tests and inherent value tests would be better instruments
for judging the effectiveness of this page.

 > A Quick Technique for Evaluating Content Pages

We've used 5-Second tests on any project where clients to make quick
improvements to their content pages. If you have a site or product
where users tell you that the site's content pages are cluttered or
confusing, this may be just the right test for you.  5-Second Testing
is one more technique in our user experience toolbox that gives teams
the information they need to create successful designs.

       +  +  +

Christine's article is also available on our web site at
http://www.uie.com/articles/five_second_test/

You can also listen to Christine and Jared discuss the topic in
our Usability Tools podcast: http://tinyurl.com/2e8l9o

       +  +  +

if you're struggling to come up with the time or resources to
conduct user research, you'll really want to sign up for our
next Virtual Seminar, Don't Panic: Usability Under Impossible
Pressure. On September 27th, Larry Constantine will share his
techniques for conquering design and usability problems on  a
limited timeframe: http://tinyurl.com/2ebutw

       +  +  +

Have you come up with your own quick and dirty techniques for
measuring the usability of your designs? We'd love to hear your
thoughts. Join the discussion at our Brain Sparks blog:
http://tinyurl.com/2k8ybk


- o - o - o -

--> UI12 Conference: $2,390 Regular Registration Pricing until
      September 18th

If you're planning to sign up for the User Interface 12 Conference,
you'll want to do it now as the program is close to selling out. If
you register by Tuesday, September 18th, you can sign up for all
four days of the conference for only $2,390 -- a savings of over
$1,300 off the Final Walk-in Registration price!

  (You can see more details about the conference at
   http://www.uiconf.com )

We've asked the most forward thinking minds in the world of design
and usability to present on today's most pressing design topics.

Industry experts such as Luke Wroblewski, Gerry McGovern, Rolf
Molich, Cameron Moll, Kim Goodwin, Kevin Cheng, Scott Berkun, and
Larry Constantine will address how to:

     + Apply the Essentials of Interaction Design, including design
       principles, scenarios, and patterns

     + Boost your site's Visual Design appeal and delight your users

     + Build Innovative Designs and lead breakthrough projects

     + Design elegant CSS interfaces that incorporate proven graphic
       design, human computing, and visual communication principles

     + Uncover the best practices for Usability Testing with rare
       insights pulled from research on dozens of usability teams

     + Create a solid and robust Information Architecture based on
       users' most important tasks

You can't get the Early Registration rate of $2,390 after September
18th, so sign up now and guarantee your spot at
http://www.uiconf.com


- o - o - o -

--> Usability Tools Podcast: 5-Second Tests featuring Jared M. Spool

Each week in our Usability Tools Podcast, Jared M. Spool will sit
down with UIE's Managing Director, Christine Perfetti to discuss tips
and tools for improving a web site's user experience. The goal of the
weekly podcast is to share some of the most important findings from
UIE's research on web design and usability.

Most Recent Usability Tools Podcasts:

 > 5-Second Tests

The 5-Second Test Method shows users a single content page for a
quick 5 seconds to gather their initial impressions. Five seconds may
not seem like a lot of time, but users make important judgments
in the first moments they visit a page.
http://tinyurl.com/2e8l9o


 > Home Page Design

The Home Page plays a critical role in the user's experience of your
site because it is the first page the user interacts with. The home
page's design determines whether the user succeeds or fails to
complete their objective.
http://tinyurl.com/24fxhx


 > Department and Store Pages

Department and Store Pages become crucial when an information-rich
site has thousands (and sometimes millions) of pages.
http://tinyurl.com/2ehbfj

You can view all of UIE's podcasts at
http://www.uie.com/brainsparks/tag/podcasts/

      +  +  +

Do you have feedback or comments on our article? Send us your
thoughts on the UIE Brain Sparks blog at
http://tinyurl.com/2k8ybk .



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From ESC1101777448361_1101017579336_1047@in.constantcontact.com  Thu Sep 13 10:19:47 2007
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Date: Thu, 13 Sep 2007 10:20:04 -0400 (EDT)
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Web Globalization News

A free periodic newsletter from Byte Level Research
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Greetings!

Today AOL launched AOL Italy [http://rs6.net/tn.jsp?t=jnl8qdcab.0.jjpuqecab.i94f7mbab.1047&ts=S0278&p=http%3A%2F%2Fwww.aol.it%2F], part of the
 company's ambitious plan to launch 14 country sites in 18 months. It's safe to 
say that AOL stands to improve its score in next year's Web Globalization Report
 Card.

Speaking of the report, over the past few months a number of you have asked for 
a longer list of the top-scoring companies in The
2007 Web Globalization Report Card [http://rs6.net/tn.jsp?t=jnl8qdcab.0.f9lzb4bab.i94f7mbab.1047&ts=S0278&p=http%3A%2F%2Fbytelevel.com%2Freports%2Fglobal2007%2F]. So I've finally gotten around to creating
a list of the top 100 sites (scores excluded). You can download the PDF file below:
The
Top 100 Global Web Sites [http://rs6.net/tn.jsp?t=jnl8qdcab.0.kjpuqecab.i94f7mbab.1047&ts=S0278&p=http%3A%2F%2Fwww.bytelevel.com%2Freports%2Fglobal2007%2Fimages%2Fbytelevel_top100.pdf]

Finally, I wanted to point out a site that I've only just be alerted to: PanImages.org [http://rs6.net/tn.jsp?t=jnl8qdcab.0.ljpuqecab.i94f7mbab.1047&ts=S0278&p=http%3A%2F%2Fwww.panimages.org%2F].
This site allows you to conduct an image search across up to 100 language in both
Flickr and Google Images. It's worth checking out as yet another sign of where multilingual
search technologies are headed.
John Yunker
jyunker@bytelevel.com
+1 (760) 317-2001

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Join me in San Diego this October
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I'm pleased to be co-chairing the IQPC Web Globalization Conference here in San 
Diego on October 22-24.

I'll also be speaking on Web globalization navigation on October 24th.
The conference is taking place at the Crowne Plaza San Diego, which isn't all that
far from where I live. So if you need advice on directions, etc, feel free to drop
me a line.

And if you'd like to meet separately while you're in town, please let me know.
For hotel reservations, mention IQPC & the conference name for a special discount
of $140/night (this expires Sept. 30).

Crowne Plaza Hotel San Diego
2270 Hotel Circle North
San Diego, CA 92108
Reservations: 1-800-882-0858
Hotel: 619-297-1101
Fax: 619-297-6049
Web
Globalization Conference Web Site [http://rs6.net/tn.jsp?t=jnl8qdcab.0.mjpuqecab.i94f7mbab.1047&ts=S0278&p=http%3A%2F%2Fwww.iqpc.com%2Fcgi-bin%2Ftemplates%2Fgenevent.html%3Fevent%3D14031%26topic%3D334]

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

If The World Were 100 People
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
world
100 people [http://rs6.net/tn.jsp?t=jnl8qdcab.0.6bmzunbab.i94f7mbab.1047&ts=S0278&p=http%3A%2F%2Fwww.bytelevel.com%2F]
If the world's population of 6.3 billion people were represented by just 100 people,
where would they live?

Read
More [http://rs6.net/tn.jsp?t=jnl8qdcab.0.njpuqecab.i94f7mbab.1047&ts=S0278&p=http%3A%2F%2Fwww.globalbydesign.com%2Fblog%2F2007%2F07%2F16%2Fif-the-world-were-100-people%2F]

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

The Localization of iPhone
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
So I paid the early adopter tax to Steve Jobs and bought an iPod shortly after it
was released.

One of the things I first noticed (and love) about the Web browser is the .com button
on the keypad. Of course, this little shortcut isn't so handy if I want to visit
 a .org or .edu Web site.

It's also not much use for visiting country-specific Web sites, such as www.yahoo.fr.
Which is why the localization of this interface is going to be an interesting thing
to watch evolve.

Read
More [http://rs6.net/tn.jsp?t=jnl8qdcab.0.ojpuqecab.i94f7mbab.1047&ts=S0278&p=http%3A%2F%2Fwww.globalbydesign.com%2Fblog%2F2007%2F08%2F29%2Fthe-localization-of-iphone%2F]
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Global by Design: September/October Issue
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The latest issue of Global by Design is now out. Here's what inside:


* The Guide to Global Navigation: The best sites and best practices
* Global Domain Names Update: Of IDNs and ccTLDs
* Connecting the Global Dots: An interview with Clay Tablet
* Google's Global Developments: From India to Apps
* Idiom WorldServer 9: Software highlights
* Globalization Briefs: Of Arrows and Web Localization

For more information about Global by Design click
here [http://rs6.net/tn.jsp?t=jnl8qdcab.0.ngzzxacab.i94f7mbab.1047&ts=S0278&p=http%3A%2F%2Fbytelevel.com%2Fglobalbydesign%2F].
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

eBay Going Global: International Revenues Rule
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I was a year off on predicting when eBay's international revenues would surpass 
domestic revenues. I had predicted 2006.

I underestimated how quickly eBay's domestic revenues would continue to grow - and
for the past year they kept growing at a fairly decent pace (though financial analysts
might disagree).

Read
More [http://rs6.net/tn.jsp?t=jnl8qdcab.0.pjpuqecab.i94f7mbab.1047&ts=S0278&p=http%3A%2F%2Fwww.globalbydesign.com%2Fblog%2F2007%2F07%2F19%2Febay-going-global-international-revenues-rule%2F]
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Quick Links...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Brazil Localization Report [http://rs6.net/tn.jsp?t=jnl8qdcab.0.p89fgccab.i94f7mbab.1047&ts=S0278&p=http%3A%2F%2Fbytelevel.com%2Flbd%2Fbrazil.html]
Russia Localization Report [http://rs6.net/tn.jsp?t=jnl8qdcab.0.l89fgccab.i94f7mbab.1047&ts=S0278&p=http%3A%2F%2Fbytelevel.com%2Flbd%2Frussia.html]
Website Globalization Survey
2007 [http://rs6.net/tn.jsp?t=jnl8qdcab.0.q89fgccab.i94f7mbab.1047&ts=S0278&p=http%3A%2F%2Fbytelevel.com%2Freports%2Fsurvey2007%2F]
Map of the World Wide Web [http://rs6.net/tn.jsp?t=jnl8qdcab.0.r89fgccab.i94f7mbab.1047&ts=S0278&p=http%3A%2F%2Fbytelevel.com%2Fmap%2F]
Web Globalization Report Card
2007 [http://rs6.net/tn.jsp?t=jnl8qdcab.0.f9lzb4bab.i94f7mbab.1047&ts=S0278&p=http%3A%2F%2Fbytelevel.com%2Freports%2Fglobal2007%2F]
Byte Level Research [http://rs6.net/tn.jsp?t=jnl8qdcab.0.6bmzunbab.i94f7mbab.1047&ts=S0278&p=http%3A%2F%2Fwww.bytelevel.com%2F]
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Contact Information
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
John Yunker
Byte Level Research
phone: +1 (760) 317-2001
jyunker@bytelevel.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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=09<td width=3D"100%" rowspan=3D"1" colspan=3D"1">
=09    <table border=3D"0" width=3D"100%" cellpadding=3D"5" cellspacing=3D"=
0" id=3D"content_LETTER.BLOCK1">
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=09=09<table style=3D"margin-bottom:10px;" border=3D"0" width=3D"100%" cell=
padding=3D"5" cellspacing=3D"0" id=3D"content_LETTER.BLOCK2">
=09<tr>
=09=09<td style=3D"color:#000000;font-family:Verdana,Geneva,Arial,Helvetica=
,sans-serif;font-size:10pt;" styleclass=3D"style_SubTitleText" rowspan=3D"1=
" colspan=3D"1"><font color=3D"#000000" size=3D"2" face=3D"Verdana,Geneva,A=
rial,Helvetica,sans-serif" style=3D"color:#000000;font-family:Verdana,Genev=
a,Arial,Helvetica,sans-serif;font-size:10pt;">
=09=09~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
=09=09<div style=3D"color:#000000;font-family:Verdana,Geneva,Arial,Helvetic=
a,sans-serif;font-size:18pt;" styleclass=3D"style_TitleText"><font color=3D=
"#000000" size=3D"5" face=3D"Verdana,Geneva,Arial,Helvetica,sans-serif" sty=
le=3D"color:#000000;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;f=
ont-size:18pt;"><b>Web Globalization News<br /></b></font></div>
=09=09<b><br />A free periodic newsletter from Byte Level Research</b><br /=
>
=09=09~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~     =20
=09=09</font></td>
=09</tr>
=09</table><table style=3D"margin-bottom:10px;" border=3D"0" width=3D"100%"=
 cellpadding=3D"5" cellspacing=3D"0" id=3D"content_LETTER.BLOCK3">
=09=09<tr>
            <td style=3D"color:#000000;font-family:Verdana,Geneva,Arial,Hel=
vetica,sans-serif;font-size:10pt;" styleclass=3D"style_MainText" rowspan=3D=
"1" colspan=3D"1"><font color=3D"#000000" size=3D"2" face=3D"Verdana,Geneva=
,Arial,Helvetica,sans-serif" style=3D"color:#000000;font-family:Verdana,Gen=
eva,Arial,Helvetica,sans-serif;font-size:10pt;">
            <b>Greetings!</b><br /><br />Today AOL launched <a href=3D"http=
://rs6.net/tn.jsp?t=3Djnl8qdcab.0.jjpuqecab.i94f7mbab.1047&ts=3DS0278&p=3Dh=
ttp%3A%2F%2Fwww.aol.it%2F" linktype=3D"undefined" target=3D"_blank">AOL Ita=
ly</a>, part of the company's plan to launch 14 country sites in 18 months.=
 It is certainly an ambitious plan, but one that will at a minimum improve =
AOL's score in next year's <a href=3D"http://rs6.net/tn.jsp?t=3Djnl8qdcab.0=
.f9lzb4bab.i94f7mbab.1047&ts=3DS0278&p=3Dhttp%3A%2F%2Fbytelevel.com%2Frepor=
ts%2Fglobal2007%2F" linktype=3D"undefined" target=3D"_blank">Web Globalizat=
ion Report Card</a>.<br /><br />Speaking of the Report Card, over the past =
few months a number of you have asked for a longer list of the top-scoring =
companies from the 2007 edition. So I have prepared a list of the top 100 s=
ites (scores excluded). <br /><br />You can download the PDF file below:<br=
 /><br /><a href=3D"http://rs6.net/tn.jsp?t=3Djnl8qdcab.0.kjpuqecab.i94f7mb=
ab.1047&ts=3DS0278&p=3Dhttp%3A%2F%2Fwww.bytelevel.com%2Freports%2Fglobal200=
7%2Fimages%2Fbytelevel_top100.pdf" linktype=3D"undefined" target=3D"_blank"=
>The Top 100 Global Web Sites</a><br /><br />Finally, I want to draw your a=
ttention to Web site that I've just discovered: <a href=3D"http://rs6.net/t=
n.jsp?t=3Djnl8qdcab.0.ljpuqecab.i94f7mbab.1047&ts=3DS0278&p=3Dhttp%3A%2F%2F=
www.panimages.org%2F" linktype=3D"undefined" target=3D"_blank">PanImages.or=
g</a>. This site allows you to conduct an image search across up to 100 lan=
guages in both Flickr and Google Images. It's worth checking out as yet ano=
ther sign of where multilingual search technologies are headed.<br /><br />=
John Yunker<br />jyunker@bytelevel.com<br />+1 (760) 317-2001<br /><div>&nb=
sp;</div>
            </font></td>
        </tr>
        </table>      =20
=09<a name=3D"LETTER.BLOCK8" /><table style=3D"margin-bottom:10px;" border=
=3D"0" width=3D"100%" cellpadding=3D"5" cellspacing=3D"0" id=3D"content_LET=
TER.BLOCK8">
        <tr>
            <td style=3D"color:#000000;font-family:Verdana,Geneva,Arial,Hel=
vetica,sans-serif;font-size:10pt;" styleclass=3D"style_MainText" rowspan=3D=
"1" colspan=3D"1"><font color=3D"#000000" size=3D"2" face=3D"Verdana,Geneva=
,Arial,Helvetica,sans-serif" style=3D"color:#000000;font-family:Verdana,Gen=
eva,Arial,Helvetica,sans-serif;font-size:10pt;"><span style=3D"font-weight:=
 bold;">Join me in San Diego this October</span>
            <div>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</div>
            <br />I'm pleased to be co-chairing the IQPC Web Globalization =
Conference here in San Diego on October 22-24.<br /><br />I'll also be spea=
king on Web globalization navigation on October 24th.<br />&nbsp;<br />The =
conference is taking place at the Crowne Plaza San Diego, which isn't all t=
hat far from where I live. So if you need advice on directions, etc, feel f=
ree to drop me a line.<br /><br />And if you'd like to meet separately whil=
e you're in town, please let me know. <br /><br />For hotel reservations, m=
ention IQPC & the conference name for a special discount of $140/night (thi=
s expires Sept. 30).<br /><br />Crowne Plaza Hotel San Diego<br />2270 Hote=
l Circle North<br />San Diego, CA 92108<br />Reservations: 1-800-882-0858<b=
r />Hotel: 619-297-1101<br />Fax: 619-297-6049<br /><br /><a href=3D"http:/=
/rs6.net/tn.jsp?t=3Djnl8qdcab.0.mjpuqecab.i94f7mbab.1047&ts=3DS0278&p=3Dhtt=
p%3A%2F%2Fwww.iqpc.com%2Fcgi-bin%2Ftemplates%2Fgenevent.html%3Fevent%3D1403=
1%26topic%3D334" linktype=3D"undefined" target=3D"_blank">Web Globalization=
 Conference Web Site</a><div>&nbsp;</div>
            </font></td>
        </tr>
        </table></td>
</tr>
<tr>
=09<td width=3D"100%" rowspan=3D"1" colspan=3D"1">
=09   =20
=09=09
=09=09
=09<a name=3D"LETTER.BLOCK10" /><table style=3D"margin-bottom:10px;" border=
=3D"0" width=3D"100%" cellpadding=3D"5" cellspacing=3D"0" id=3D"content_LET=
TER.BLOCK10">
        <tr>
            <td style=3D"color:#000000;font-family:Verdana,Geneva,Arial,Hel=
vetica,sans-serif;font-size:10pt;" styleclass=3D"style_MainText" rowspan=3D=
"1" colspan=3D"1"><font color=3D"#000000" size=3D"2" face=3D"Verdana,Geneva=
,Arial,Helvetica,sans-serif" style=3D"color:#000000;font-family:Verdana,Gen=
eva,Arial,Helvetica,sans-serif;font-size:10pt;">
            <span style=3D"color:#000000;font-family:Verdana,Geneva,Arial,H=
elvetica,sans-serif;font-size:10pt;" styleclass=3D"style_ArticleHeadline"><=
font color=3D"#000000" size=3D"2" face=3D"Verdana,Geneva,Arial,Helvetica,sa=
ns-serif" style=3D"color:#000000;font-family:Verdana,Geneva,Arial,Helvetica=
,sans-serif;font-size:10pt;"><b>If The World Were 100 People</b></font></sp=
an>
            <div>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</div>
            <a href=3D"http://rs6.net/tn.jsp?t=3Djnl8qdcab.0.6bmzunbab.i94f=
7mbab.1047&ts=3DS0278&p=3Dhttp%3A%2F%2Fwww.bytelevel.com%2F" target=3D"_bla=
nk"><img vspace=3D"5" border=3D"0" name=3D"ACCOUNT.IMAGE.32" hspace=3D"5" a=
lt=3D"world 100 people" src=3D"http://origin.ih.constantcontact.com/fs084/1=
101017579336/img/32.gif?a=3D1101777448361" align=3D"left" /></a>If the worl=
d's population of 6.3 billion people were represented by just 100 people, w=
here would they live?<br /><br /><a href=3D"http://rs6.net/tn.jsp?t=3Djnl8q=
dcab.0.njpuqecab.i94f7mbab.1047&ts=3DS0278&p=3Dhttp%3A%2F%2Fwww.globalbydes=
ign.com%2Fblog%2F2007%2F07%2F16%2Fif-the-world-were-100-people%2F" linktype=
=3D"undefined" target=3D"_blank">Read More</a><br /><div>&nbsp;</div>
            </font></td>
        </tr>
        </table><a name=3D"LETTER.BLOCK4" /><table style=3D"margin-bottom:1=
0px;" border=3D"0" width=3D"100%" cellpadding=3D"5" cellspacing=3D"0" id=3D=
"content_LETTER.BLOCK4">
        <tr>
            <td style=3D"color:#000000;font-family:Verdana,Geneva,Arial,Hel=
vetica,sans-serif;font-size:10pt;" styleclass=3D"style_MainText" rowspan=3D=
"1" colspan=3D"1"><font color=3D"#000000" size=3D"2" face=3D"Verdana,Geneva=
,Arial,Helvetica,sans-serif" style=3D"color:#000000;font-family:Verdana,Gen=
eva,Arial,Helvetica,sans-serif;font-size:10pt;"><span style=3D"color:#00000=
0;font-family:Verdana,Geneva,Arial,Helvetica,sans-serif;font-size:10pt;" st=
yleclass=3D"style_ArticleHeadline"><font color=3D"#000000" size=3D"2" face=
=3D"Verdana,Geneva,Arial,Helvetica,sans-serif" style=3D"color:#000000;font-=
family:Verdana,Geneva,Arial,Helvetica,sans-serif;font-size:10pt;"><b>The Lo=
calization of iPhone</b></font></span>
            <div>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</div>
<div><br />So I paid the $200 early adopter tax to Steve Jobs and bought an=
 iPod shortly after it was released. <br /><br /></div>
One of the things I first noticed (and love) about the Web browser is the .=
com button on the keypad. Of course, this little shortcut isn't so handy if=
 I want to visit a .org or .edu Web site.<br /><br />It's also not much use=
 for visiting country-specific Web sites, such as www.yahoo.fr.<br /><br />=
Which is why the localization of this interface is going to be an interesti=
ng thing to watch evolve.<br /><br /><a href=3D"http://rs6.net/tn.jsp?t=3Dj=
nl8qdcab.0.ojpuqecab.i94f7mbab.1047&ts=3DS0278&p=3Dhttp%3A%2F%2Fwww.globalb=
ydesign.com%2Fblog%2F2007%2F08%2F29%2Fthe-localization-of-iphone%2F" linkty=
pe=3D"undefined" target=3D"_blank">Read More</a><br /></font></td>
        </tr>
        </table><a name=3D"LETTER.BLOCK7" /><table style=3D"margin-bottom:1=
0px;" border=3D"0" width=3D"100%" cellpadding=3D"5" cellspacing=3D"0" id=3D=
"content_LETTER.BLOCK7">
        <tr>
            <td style=3D"color:#000000;font-family:Verdana,Geneva,Arial,Hel=
vetica,sans-serif;font-size:10pt;" styleclass=3D"style_MainText" rowspan=3D=
"1" colspan=3D"1"><font color=3D"#000000" size=3D"2" face=3D"Verdana,Geneva=
,Arial,Helvetica,sans-serif" style=3D"color:#000000;font-family:Verdana,Gen=
eva,Arial,Helvetica,sans-serif;font-size:10pt;"><span style=3D"font-weight:=
 bold;">Global by Design: September/October Issue</span>
            <div>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</div><div=
><br />The latest issue of Global by Design is now out. Here's what inside:=
<br /><br /><ul><li>The Guide to Global Navigation: The best sites and best=
 practices</li><li>Global Domain Names Update: Of IDNs and ccTLDs</li><li>C=
onnecting the Global Dots: An interview with Clay Tablet</li><li>Google's G=
lobal Developments: From India to Apps</li><li>Idiom WorldServer 9: Softwar=
e highlights</li><li>Globalization Briefs: Of Arrows and Web Localization</=
li></ul><br />For more information about Global by Design <a href=3D"http:/=
/rs6.net/tn.jsp?t=3Djnl8qdcab.0.ngzzxacab.i94f7mbab.1047&ts=3DS0278&p=3Dhtt=
p%3A%2F%2Fbytelevel.com%2Fglobalbydesign%2F" target=3D"_blank">click here</=
a>.<br /><br /></div>
            </font></td>
        </tr>
        </table><table style=3D"margin-bottom:10px;" border=3D"0" width=3D"=
100%" cellpadding=3D"5" cellspacing=3D"0" id=3D"content_LETTER.BLOCK9">
        <tr>
            <td style=3D"color:#000000;font-family:Verdana,Geneva,Arial,Hel=
vetica,sans-serif;font-size:10pt;" styleclass=3D"style_MainText" rowspan=3D=
"1" colspan=3D"1"><font color=3D"#000000" size=3D"2" face=3D"Verdana,Geneva=
,Arial,Helvetica,sans-serif" style=3D"color:#000000;font-family:Verdana,Gen=
eva,Arial,Helvetica,sans-serif;font-size:10pt;">
            <span style=3D"color:#000000;font-family:Verdana,Geneva,Arial,H=
elvetica,sans-serif;font-size:10pt;" styleclass=3D"style_QuickLinksTitle"><=
font color=3D"#000000" size=3D"2" face=3D"Verdana,Geneva,Arial,Helvetica,sa=
ns-serif" style=3D"color:#000000;font-family:Verdana,Geneva,Arial,Helvetica=
,sans-serif;font-size:10pt;"><b>eBay Going Global: International Revenues R=
ule</b></font></span>
            <div>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<br /><br =
/>I was a year off on predicting when eBay's international revenues would s=
urpass domestic revenues. I had predicted 2006. <br /><br />I underestimate=
d how quickly eBay's domestic revenues would continue to grow - and for the=
 past year they kept growing at a fairly decent pace (though financial anal=
ysts might disagree).<br /><br /><a href=3D"http://rs6.net/tn.jsp?t=3Djnl8q=
dcab.0.pjpuqecab.i94f7mbab.1047&ts=3DS0278&p=3Dhttp%3A%2F%2Fwww.globalbydes=
ign.com%2Fblog%2F2007%2F07%2F19%2Febay-going-global-international-revenues-=
rule%2F" linktype=3D"undefined" target=3D"_blank">Read More</a><br /></div>=
</font></td>
        </tr>
        </table></td>
</tr>
<tr>
=09<td width=3D"100%" rowspan=3D"1" colspan=3D"1">
=09=09<a name=3D"LETTER.BLOCK5" /><table style=3D"margin-bottom:10px;" bord=
er=3D"0" width=3D"100%" cellpadding=3D"5" cellspacing=3D"0" id=3D"content_L=
ETTER.BLOCK5">
        <tr>
            <td style=3D"color:#000000;font-family:Verdana,Geneva,Arial,Hel=
vetica,sans-serif;font-size:10pt;" styleclass=3D"style_MainText" rowspan=3D=
"1" colspan=3D"1"><font color=3D"#000000" size=3D"2" face=3D"Verdana,Geneva=
,Arial,Helvetica,sans-serif" style=3D"color:#000000;font-family:Verdana,Gen=
eva,Arial,Helvetica,sans-serif;font-size:10pt;">
            <span style=3D"color:#000000;font-family:Verdana,Geneva,Arial,H=
elvetica,sans-serif;font-size:10pt;" styleclass=3D"style_QuickLinksTitle"><=
font color=3D"#000000" size=3D"2" face=3D"Verdana,Geneva,Arial,Helvetica,sa=
ns-serif" style=3D"color:#000000;font-family:Verdana,Geneva,Arial,Helvetica=
,sans-serif;font-size:10pt;"><b>Quick Links...</b></font></span>
            <div>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<br /><a h=
ref=3D"http://rs6.net/tn.jsp?t=3Djnl8qdcab.0.p89fgccab.i94f7mbab.1047&ts=3D=
S0278&p=3Dhttp%3A%2F%2Fbytelevel.com%2Flbd%2Fbrazil.html" linktype=3D"undef=
ined" target=3D"_blank">Brazil Localization Report</a><br /><br /><a href=
=3D"http://rs6.net/tn.jsp?t=3Djnl8qdcab.0.l89fgccab.i94f7mbab.1047&ts=3DS02=
78&p=3Dhttp%3A%2F%2Fbytelevel.com%2Flbd%2Frussia.html" linktype=3D"undefine=
d" target=3D"_blank">Russia Localization Report</a><br /><br /><a href=3D"h=
ttp://rs6.net/tn.jsp?t=3Djnl8qdcab.0.q89fgccab.i94f7mbab.1047&ts=3DS0278&p=
=3Dhttp%3A%2F%2Fbytelevel.com%2Freports%2Fsurvey2007%2F" linktype=3D"undefi=
ned" target=3D"_blank">Website Globalization Survey 2007</a><br /><br /><a =
href=3D"http://rs6.net/tn.jsp?t=3Djnl8qdcab.0.r89fgccab.i94f7mbab.1047&ts=
=3DS0278&p=3Dhttp%3A%2F%2Fbytelevel.com%2Fmap%2F" linktype=3D"undefined" ta=
rget=3D"_blank">Map of the World Wide Web</a><br /><br /></div>
            <div><a href=3D"http://rs6.net/tn.jsp?t=3Djnl8qdcab.0.f9lzb4bab=
.i94f7mbab.1047&ts=3DS0278&p=3Dhttp%3A%2F%2Fbytelevel.com%2Freports%2Fgloba=
l2007%2F" target=3D"_blank">Web Globalization Report Card 2007</a><br /><br=
 /><a href=3D"http://rs6.net/tn.jsp?t=3Djnl8qdcab.0.6bmzunbab.i94f7mbab.104=
7&ts=3DS0278&p=3Dhttp%3A%2F%2Fwww.bytelevel.com%2F" target=3D"_blank">Byte =
Level Research</a></div></font></td>
        </tr>
        </table>       =20
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Subject: UIEtips: Time for Content to Become More Scientific
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UIEtips: Time for Content to Become More Scientific
9/18/07

Contents:
- Letter from the Editor
- UIE Virtual Seminar: Design and Usability Under Impossible Pressure
- Feature Article: Time for Content to Become More Scientific
- UI12 Conference: $2,390 Regular Registration Pricing Ends Today, 9/18
- Usability Tools Podcast: Inherent Value Tests featuring Jared M. Spool


- o - o - o -

Greetings,

Time and time again in usability testing, I watch users struggle 
with web sites. I'd like to say that the problems I see in testing are
always unique and novel, but they aren't. We've been seeing very similar
problems with all of the sites we've tested.

What problems did the designs have? Well, first, users couldn't
find the most valuable content on the site. Every user knew exactly
what they wanted and all of the information they were looking for was
available - they just had no idea how to find it.

Second, once users make it to the page with their content, they still
often struggle. One main reason for user failure is because the content 
was written so poorly that users weren't even sure they were on the right
page. They had to work very hard just to identify the critical portions 
of the descriptions, let alone understand what they were trying to say.

Many of the sites we test are disorganized and confusing.  Fortunately, 
we know exactly who to turn to fix these content challenges. In this 
week's UIEtips article, Gerry McGovern, one of the world's experts on 
delivering successful content, has written an excellent article dealing
with how to develop a systematic formula for publishing content 
successfully. 

Also, to help our clients tackle their content issues, we've asked 
Gerry to present at the User Interface 12 Conference this November.
We're really excited about Gerry's seminar. Gerry is *the expert* we
turn to about content management issues. In just one day, Gerry
will show you how to simplify your site's organization.
( Session details at http://tinyurl.com/2pxgul )

What content management approaches do you use in your organization?
How has it affected your design process? I would love to hear
about your adventures and share them in a future issue. Join the 
discussion at our Brain Sparks blog: http://tinyurl.com/32kudq

Enjoy today's newsletter,

Jared M. Spool
Editor, UIEtips


- o - o - o -

--> 9/27/07 UIE Virtual Seminar: Don't Panic -- Design and Usability 
     Under Impossible Pressure

Are you facing an aggressive deadline for your web site or product
launch? Do you see the need for user research but lack the time and
resources to implement it? 

To help designers and usability professionals deliver usable sites
and applications despite time and budget constraints, we turned to
Larry Constantine, author of Software for Use, to present the next
UIE Virtual Seminar: Don't Panic -- Design and Usability Under
Impossible Pressure. Full details at: http://tinyurl.com/2ebutw

In this 90-minute presentation, Larry will share his proven
techniques on how to conduct quick and efficient design and usability
efforts, even when there is barely time to do anything at all.

You'll learn:

+ How to leverage Sample-of-One Testing to maximize the amount of 
   valuable information you collect from just one user 

+ How to improve your time-boxed project management techniques to 
   conduct fast and ingenious design activities

+ How to take advantage of the decision triage by focusing on your
   design's most important features 

+ How to pare down your field research efforts while still learning 
   everything you need to create a successful design 

This seminar is well on its way to selling out and space is limited.
Sign up today using the promo code "UIEtips" and watch the seminar
for only $99 (a $30 saving off the original price) at:
http://tinyurl.com/2ebutw


- o - o - o -

--> Feature Article: Time for Content to Become More Scientific

    By Gerry McGovern

Senior managers don't take content seriously because people who
write content don't come across as being serious. If content
professionals want more respect, they need to present content as
a science, not an art.

I have spent most of my adult life writing content, or else
advising people on how best to write and manage it. I have found
it very hard to get senior managers to take content seriously.

Most senior managers simply don't see the value of quality
content. Sure, they don't want their organizations to publish
poor quality content. However, they are wary about really
investing in content. Where professional writers are employed, it
is expected that their salary will be modest. Why?

Part of the reason is that as writers we are often too precious
about our trade. We are loath to admit that there are formulas.
In fact, to say that writing is formulaic is a criticism, not a
compliment.

You wouldn't criticise a headache tablet for being formulaic,
would you? Let's face it, most of us live in formulaic houses,
drive formulaic cars, use formulaic computers, eat formulaic
food, wear formulaic clothes, listen to formulaic music, watch
formulaic movies, and read formulaic newspapers and books.

When a writer says to a manager that there is no right way to
write a heading or summary, that doesn't impress the manager.
When a writer says to a manager that you can't really judge the
impact of a particular piece of content, that doesn't impress the
manager.

Managers must manage. To manage, you must be able to measure.
That which can't be measured, can't be managed. Managers love
formulas. They love systematic ways of doing things. Laws and
regulations are formulas, and it would be impossible for
societies to function without them. So why can't content have
formulas?

Some writers think that if their writing is shown to be
formulaic, they will be valued less. Some writers have a fear of
the quality of their writing being determined by its impact. Some
writers look at writing as an expression of who they are, and
that being able to write however they want is some sort of
fundamental human right.

I've heard vigorous arguments over the years about website
classification. I've heard people claim that everyone is
different, that there is no 'right' way to classify something,
and that to seek order and hierarchy for a website is somehow
undemocratic and contrary to what the founding fathers, mothers
and grandchildren would want.

I'm all for formulaic writing. I love hierarchies and
classification. I'm all for measuring content. There is a 'right'
way to write content. Sure, it may not be the 'perfect' way, it
may not be the way Shakespeare or Joyce would have written it,
but it'll do. It'll get results and deliver value. A production
line can be set up where this content can be mass produced,
tested, and measured.

Get that production line going, and I guarantee you, you will get
the attention and respect of senior management. You'll also get
paid a lot more.

      +  +  +

Gerry's article is also available on our web site at
http://www.uie.com/articles/scientific_content/

This article was originally published by Gerry McGovern in his New 
Thinking newsletter.
http://tinyurl.com/2suhls

      +  +  +

What content management approaches do you use in your organization?
How has it affected your design process? We'd love to hear your 
thoughts. Join the discussion at our Brain Sparks blog: 
http://tinyurl.com/32kudq


- o - o - o -

--> UI12 Conference: $2,390 Regular Registration Pricing Ends Today, 
     September 18th

If you're planning to sign up for the User Interface 12 Conference,
you'll want to do it now as the program is close to selling out. If
you register by the end of today, September 18th, you can sign up for 
all four days of the conference for only $2,390 -- a savings of over
$1,300 off the Final Walk-in Registration price! 

 (You can see more details about the conference at
  http://www.uiconf.com )

We've asked the most forward thinking minds in the world of design
and usability to present on today's most pressing design topics. 

Industry experts such as Luke Wroblewski, Gerry McGovern, Rolf
Molich, Cameron Moll, Kim Goodwin, Kevin Cheng, Scott Berkun, and
Larry Constantine will address how to:

    + Apply the Essentials of Interaction Design, including design
       principles, scenarios, and patterns

    + Boost your site's Visual Design appeal and delight your users

    + Build Innovative Designs and lead breakthrough projects

    + Design elegant CSS interfaces that incorporate proven graphic
       design, human computing, and visual communication principles

    + Uncover the best practices for Usability Testing with rare
       insights pulled from research on dozens of usability teams

    + Create a solid and robust Information Architecture based on
       users' most important tasks

You can't get the Early Registration rate of $2,390 after today, 
September 18th, so sign up now and guarantee your spot at
http://www.uiconf.com


- o - o - o -

--> Usability Tools Podcast: Inherent Value Tests featuring Jared M. Spool

Each week in our Usability Tools Podcast, Jared M. Spool will sit
down with UIE's Managing Director, Christine Perfetti to discuss tips
and tools for improving a web site's user experience. The goal of the
weekly podcast is to share some of the most important findings from
UIE's research on web design and usability.

Most Recent Usability Tools Podcasts:

> Inherent Value Tests

Inherent Value Testing gives the team important information about
how well a web site communicates the inherent value the designers
are putting into the site.
http://tinyurl.com/2mdqfg

> 5-Second Tests

The 5-Second Test Method shows users a single content page for a 
quick 5 seconds to gather their initial impressions. Five seconds may
not seem like a lot of time, but users make important judgments 
in the first moments they visit a page.
http://tinyurl.com/2e8l9o

> Home Page Design

The Home Page plays a critical role in the user's experience of your
site because it is the first page the user interacts with. The home
page's design determines whether the user succeeds or fails to
complete their objective. 
http://tinyurl.com/24fxhx


You can view all of UIE's podcasts at 
http://www.uie.com/brainsparks/tag/podcasts/

     +  +  +

Do you have feedback or comments on our article? Send us your
thoughts on the UIE Brain Sparks blog at http://tinyurl.com/32kudq

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From yoel@cs.ubc.ca  Fri Oct  5 15:02:03 2007
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Date: Fri, 05 Oct 2007 12:02:00 -0700
From: Joel Lanir <yoel@cs.ubc.ca>
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Subject: Re: gi bib files 96-99
References: <200705161705.l4GH5hOb012254@smtp.cs.ubc.ca> <Pine.LNX.4.64.0710041932590.29019@turing.acm.org>
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Hi Gary,

Yes, I was planning on adding the abstracts.
I was very busy this summer and postponed this work to the fall semester.

I think that I will start by adding the 95 abstracts, and seeing how 
much time it would take.  I will then be able to better assess how long 
all the rest will take.

I agree that adding all the abstracts can take quite a while and that 
meanwhile it would be nice to have all the basic info.  If it is not too 
much work, you can add the existing data, and later we can add the 
abstracts to replace that.
In any case, I will be able to tell you in a week or so my estimate for 
the time it will take to add all the abstracts.

cheers,
Joel

Gary PERLMAN wrote:
> Hi Joel,
>
> The summer has officially passed. The school year has started.
>
> I'm looking at the bibtex file of all the previous GI conferences
> (sans abstracts) and I'm thinking of converting them for use in
> the HCI Bibliography. Were you planning on adding abstracts?
> In principal, they could be added later, but I'm wondering
> if realistically, the abstracts might be something that would
> not happen for a long time, so the basic bibliographic info
> might be a useful thing to have in a searchable format.
>
> What do you think?
>
> Best wishes,
>
> Gary
>
> On Wed, 16 May 2007, Joel Lanir wrote:
>
>> Hi Gary,
>>
>> Attached are the bib files for 99-96.
>>
>> In the 96 file 8 records were missing links to the actual papers.  I 
>> managed
>> to find 4 of them on local sites (usually the university of the 
>> author) and
>> linked them there, and 4 other records which I found no link I added 
>> a link
>> to the ACM record (which does not have a link to the actual paper).
>>
>> Cheers,
>>
>> Joel

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Greetings!

I'm soliciting any and all kinds of feedback on a "beta" version of my 
book Multithreading. Please see the announcement below. I have already 
been successful in getting feedback on earlier versions, which I 
distributed on a smaller scale.

As some of you know, entity-life modeling is a design principle for 
multithread software. (It's not a stepwise method). The topic is clearly 
rather narrow, and my plan is to distribute the book via the Internet 
only, unless it should attract unexpected attention. Chapter 1 contains 
thoughts on software design that may be of more general interest.

Regards,
Bo

Title: Multithreading
Version: 0.9  August 2007
Author: Bo Sanden
License: Permission to copy if author, title and version are acknowledged
Copyright 2007 Bo Sanden, Colorado Technical University
Url: http://home.earthlink.net/~bosanden/Multithreading

This book is intended for designers and programmers of multithread 
software. It introduces the threading support in Ada and Java and 
presents Entity-Life Modeling, which is an intuitive design approach for 
reactive systems.

Reactive systems include those that operate in real time in the widest 
sense, such as embedded control systems as well as telephone switches, 
interactive systems from automated teller machines and gas pumps to 
travel reservation systems, and event processing systems such as many 
games. ELM also applies to discrete-event simulations based on the 
process interaction world view. ELM finds multithread solutions to 
problems that are inherently concurrent.

With Entity-life modeling you pattern threads on event threads in the 
problem domain much as an object-oriented program is patterned on 
objects in the problem domain.

Part I: Foundations
1. Introduction
2. Support for multithreading (Ada, Java and Pthreads)
3. State modeling (general introduction of state machines)

Part II: Entity-life modeling
4. Entity-life modeling
5. State-machine implementations
6. Resource sharing
7. Simultaneous exclusive access to multiple resources

Part III: Background and discussion
8. Real-time software architectures. Data-flow design approaches
9. The origins of entity-life modeling


-- 
Dr. Bo I. Sandén
Professor of Computer Science
Colorado Technical University
4435 N. Chestnut Street 
Colorado Springs, CO 80907-3896
U.S.A.

http://home.earthlink.net/~bosanden
(0719) 590-6733

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X-pstn-addresses: from <bsanden@acm.org> forward (user good) [141/11] 

Greetings!

I'm soliciting any and all kinds of feedback on a "beta" version of my 
book Multithreading. Please see the announcement below. I have already 
been successful in getting feedback on earlier versions, which I 
distributed on a smaller scale.

As some of you know, entity-life modeling is a design principle for 
multithread software. (It's not a stepwise method). The topic is clearly 
rather narrow, and my plan is to distribute the book via the Internet 
only, unless it should attract unexpected attention. Chapter 1 contains 
thoughts on software design that may be of more general interest.

Regards,
Bo

Title: Multithreading
Version: 0.9  August 2007
Author: Bo Sanden
License: Permission to copy if author, title and version are acknowledged
Copyright 2007 Bo Sanden, Colorado Technical University
Url: http://home.earthlink.net/~bosanden/Multithreading

This book is intended for designers and programmers of multithread 
software. It introduces the threading support in Ada and Java and 
presents Entity-Life Modeling, which is an intuitive design approach for 
reactive systems.

Reactive systems include those that operate in real time in the widest 
sense, such as embedded control systems as well as telephone switches, 
interactive systems from automated teller machines and gas pumps to 
travel reservation systems, and event processing systems such as many 
games. ELM also applies to discrete-event simulations based on the 
process interaction world view. ELM finds multithread solutions to 
problems that are inherently concurrent.

With Entity-life modeling you pattern threads on event threads in the 
problem domain much as an object-oriented program is patterned on 
objects in the problem domain.

Part I: Foundations
1. Introduction
2. Support for multithreading (Ada, Java and Pthreads)
3. State modeling (general introduction of state machines)

Part II: Entity-life modeling
4. Entity-life modeling
5. State-machine implementations
6. Resource sharing
7. Simultaneous exclusive access to multiple resources

Part III: Background and discussion
8. Real-time software architectures. Data-flow design approaches
9. The origins of entity-life modeling


-- 
Dr. Bo I. Sandén
Professor of Computer Science
Colorado Technical University
4435 N. Chestnut Street 
Colorado Springs, CO 80907-3896
U.S.A.

http://home.earthlink.net/~bosanden
(0719) 590-6733



--MEFSBBMFLMKNLFdHKSHIMDNcZLXeED--

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Date: Fri, 12 Oct 2007 08:44:58 -0700
Subject: UIEtips: Web Form Design in the Wild, Part II
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UIEtips: Web Form Design in the Wild, Part II 
10/12/07

Contents: 
- Letter from the Editor 
- UI12 Conference: Sign Up Now -- Sessions Selling Out 
- Feature Article: Web Form Design in the Wild, Part II 
- Usability Tools Podcast: Are There Users Who Always Search?
- UIE Virtual Seminar: Building Robust Personas in 30 Days 

- o - o - o -

Greetings,

Forms are crucial for users to complete many online transactions,
ranging from sign-up forms introducing new customers to your site
to checkout forms finalizing your users' purchases.

In last week UIEtips, we published the first part of an excellent
article written by Luke Wroblewski, a Principal Designer at Yahoo!,
where he discusses tips for improving web forms and impacting user
success. ( http://www.uie.com/articles/forms-fairmont-hotel/ )
This week, we're publishing the second part of the article
where Luke shares additional design tips by taking a closer look at
the Boingo and British Airways Web sites.

If you would like to learn more about design web app forms, you can
catch Luke Wroblewski at this year's UI12 Conference in Cambridge,
MA, November 5-8. Luke will present the short talk, Best Practices
for Form Design and the full-day seminar, Site Seeing: Communicating
Successfully with Visual Design. You can get more details at:
http://www.uiconf.com

Do you have any best practices for designing forms? What usability
problems have you encountered with your web forms? I'd love to hear
about your experiences. Share your thoughts with us and join the
conversation at the UIE Brain Sparks blog: 
http://tinyurl.com/36e2ea

Enjoy today's article,

Jared M. Spool


- o - o - o -

--> UI12 Conference: Sign Up Now -- Sessions Selling Out

If you're planning to sign up for the User Interface 12 Conference,
you'll want to do it now as the sessions are selling out. Larry
Constantine's full-day seminar on Agile Techniques is already closed
and we expect other sessions to sell out very shortly.

If you register right away, you can sign up for all four days of the
conference for only $2,690 -- a savings of more than $1,000 off the
final walk-in registration price!

(You can see more details about the conference at
http://www.uiconf.com )

We've asked the most forward thinking minds in the world of design
and usability to present on today's most pressing design topics.

Industry experts such as Luke Wroblewski, Gerry McGovern, Rolf
Molich, Cameron Moll, Kim Goodwin, Kevin Cheng, Scott Berkun, and
Larry Constantine will address how to:

+ Apply the Essentials of Interaction Design, including design
principles, scenarios, and patterns

+ Boost your site's Visual Design appeal and delight your users

+ Build Innovative Designs and lead breakthrough projects

+ Design elegant CSS interfaces that incorporate proven graphic
design, human computing, and visual communication principles

+ Uncover the best practices for Usability Testing with rare
insights pulled from research on dozens of usability teams

+ Create a solid and robust Information Architecture based on users'
most important tasks

You can't get the lower reg rate of $2,690 after October 23rd, so
sign up now and guarantee your spot at http://www.uiconf.com


- o - o - o -

--> Feature Article: Web Form Design in the Wild, Part II

By Luke Wroblewski, Yahoo!

Whenever I'm asked why I obsess over the details of Web forms, I
quickly respond, "It's because form design really matters." Run an
e-commerce site? Forms broker checkout and, as a result, your sales.
Building social software? Forms control the gates of membership.
Manage a Web application? Forms allow data to be added and
manipulated.

It's not hard to find lots of examples where these crucial
experiences could be improved through better Web form design. In
fact, it's worth looking at a few Web forms in the wild to see what
lessons they hold. In Part I of this series of articles on web
forms, I shared eight form design tips based on my recent user
experience with the Fairmont Hotel site. This week, I'll share
additional tips by taking a closer look at the Boingo and British
Airway Web sites. 

> Commerce: Boingo

As a frequent flyer, I regularly find myself jumping onto airport
wireless Internet connections between flights. Just about every
airport uses a different service provider, so I rarely remember if
I've used a service before.

Not that it should matter as my only goal is to gain access to the
Internet so I can check email, look up information on the Web, or
get some work done. Most often, I don't have a lot of time because
my flight will be leaving soon. This means I'm already sold on the
service (I know I want to get online), and I'm in a hurry.

Any Web form being used in this context should strive to minimize
the amount of time it takes to complete and work to be as error-free
as possible. Boingo unfortunately gets this wrong by insisting all
potential customers create a user account before getting online. You
can see the Boingo form here: 
http://www.uie.com/articles/form_design_wild/#boingo1

The inclusion of this step causes unnecessary questions: do I have
to create an account? If so, why do I need one? Maybe I already have
an account? Boingo doesn't answer any of these questions.

  + Form design tip nine: Unless you and your customer's interests     
    are clearly aligned, explain why you are asking for data that may
    not seem relevant.

To make matters worse, these particular input fields quickly put me
in the pogo-sticking mode of guessing a username that might be
available, submitting the form, finding out my selection is taken,
and repeating the process all over again. Back and forth I go until
I finally guess a username obscure enough not to be taken, yet
familiar enough that I have a slim chance of remembering it.

  + Form design tip ten: when input fields have a high potential for
    errors, consider providing inline validation 
    ( http://www.uie.com/articles/form_design_wild/#boingo2 )

To make the process even more confusing, Boingo chose an error
indication that mirrors the rest of the input labels (bold red
Verdana text) and positioned it above the terms of service. It took
me a while to even notice my initial choice of user name was
"already in use."

  + Form design tip eleven: visually distinguish errors from the rest of
    a form: http://www.uie.com/articles/form_design_wild/#boingo3

It's hard not to imagine this Web form design costing Boingo money.
Travelers in a hurry to jump online aren't interested in repetitive
form submissions that require them to guess an appropriate username
for an account they don't want in the first place. It's likely
several of them bail out of the process. Why any company would make
it hard for customers to give them money, I don't know.

If Boingo was interested in additional income, this particular form
could be improved by removing the user account information fields.
If the company wants to give people the option of creating an
account for easier access next time, they can do so with a prompt
after giving people access to the Internet. Few things improve form
completion rates and times like getting rid of unnecessary inputs
and, in most forms, there's ample opportunity to trim.

  + Form design tip twelve: remove any unnecessary inputs. 
  
> Form Completion: British Airways

As anyone that's ordered a flight online knows, finding the right
combination of price and travel times takes a fair bit of work. When
I finally found the right combination on British Airways' Web site,
I was perplexed at how buried the "buy" button was. The first call
to action in my flight summary suggested I "Empty shopping basket
and try again." Then a stream of promotions and legal banter dragged
on for two page lengths.

  + Web form design tip thirteen: illuminate a clear path to completion.

British Airways made it hard to determine how I could complete their
form and get tickets I wanted. You can see the British Airways site
here: http://www.uie.com/articles/form_design_wild/#british_airways

Once I made my way to the bottom, I encountered another call to
action to abandon my efforts. The left placement and red arrow led
me to wonder if they considered this a primary call to action (
http://www.lukew.com/resources/articles/PSactions.asp )? Finally the
"buy" button showed itself in the bottom right hand corner. Only it
wasn't a button at all. Arguably, the most important item on this
page was a single line of text sandwiched between two blocks of
color. Could they have hidden it any more?

  + Web form design tip fourteen: Remove secondary actions whenever
    possible.

Is there really a need for people to start over at this stage of
buying a plane ticket? So much that the form needs two "reset"
links?

  + Web form design tip fifteen: Emphasize calls to action that lead to
    success (form completion) over those that let people start over or
    abandon a form.

> Lessons Learned

As you can see, there's ample opportunity to learn how to improve
customer acquisition and sales from forms in the wild. Let's
summarize what we learned from these two examples:

9. Explain why you are asking for data that may not seem relevant.
10. When input fields have a high potential for errors, consider
    providing inline validation. 
11. Visually distinguish errors from the rest of a form. 
12. Remove any unnecessary inputs. 
13. Illuminate a clear path to form completion. 
14. Remove secondary actions whenever possible. 
15. Emphasize calls to action that lead to success (form completion.)

+  +  +

Luke's article is also available on our web site:
http://www.uie.com/articles/form_design_wild/

Editor's Note: Parts of this article were originally published on
Luke Wroblewski's Functioning Form site:
http://www.lukew.com/ff/entry.asp?579

+  +  +

Want more info on Web Form Design? Check out Luke's upcoming book 
about Web form usability, visual design, and interaction design
considerations: Web Form Design Best Practices.

Also, at User Interface 12, Luke Wroblewski will present the 90-minute
talk, Best Practices for Form Design, and the full-day seminar, Site
Seeing: Communicating Successfully with Visual Design.

+  +  +

Do you have any best practices for designing forms? What usability
problems have you encountered with your web forms? Join the discussion
at our Brain Sparks blog: http://tinyurl.com/36e2ea


- o - o - o -

--> Usability Tools Podcast: Are There Users Who Always Search?

Each week in our Usability Tools Podcast, Jared M. Spool will sit
down with UIE's Managing Director, Christine Perfetti to discuss
tips and tools for improving a web site's user experience. The goal
of the weekly podcast is to share some of the most important
findings from UIE's research on web design and usability.

> Latest Usability Tools Podcast: Are There Users Who Always
Search?

In the design world, there's always been an assumption that some
users demonstrate "search-dominant" tendencies by going right to the
search engine when they first visit a web site looking for content.
But back in 2000, UIE made a groundbreaking claim that blew away the
web design world. From our research, we concluded that users aren't
Search dominant.
http://tinyurl.com/2t8gmk

> Inherent Value Tests

Inherent Value Testing gives the team important information about
how well a web site communicates the inherent value the designers
are putting into the site. 
http://tinyurl.com/2mdqfg

> 5-Second Tests

The 5-Second Test Method shows users a single content page for a
quick 5 seconds to gather their initial impressions. Five seconds
may not seem like a lot of time, but users make important judgments
in the first moments they visit a page. 
http://tinyurl.com/2e8l9o

You can view all of UIE's podcasts at
http://www.uie.com/brainsparks/tag/podcasts/


- o - o - o -

--> UIE Virtual Seminar: Building Robust Personas in 30 Days or Less
November 14, 2007 -- 1pm ET / Noon CT / 11am MT / 10am PT

I'm pleased to announce our November UIE Virtual Seminar, Building
Robust Personas in 30 Days or Less. (Full program details at
http://tinyurl.com/yruel4 )

When design teams take advantage of personas, they see faster
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building robust personas in 30 days or less.

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+ How to conduct field research: You'll see how to decide how many
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from UIE's analysis toolkit, including pair-wise comparisons, KJ
Analyses, and weighted charts.

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+  +  +

Do you have feedback or comments on our article? Send us your
thoughts on the UIE Brain Sparks blog at:
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From jgrudin@microsoft.com  Mon Oct 15 14:00:16 2007
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From: Jonathan Grudin <jgrudin@microsoft.com>
To: Gary PERLMAN <perlman@turing.acm.org>
Date: Mon, 15 Oct 2007 11:00:14 -0700
Subject: RE: Coming to Montreal...
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Hi Gary --

Your message below seems to show no receipt of my message sent Saturday night. This is mainly relevant insofar as whether the guest rooms are available. If not let me know... Either way, looking forward to seeing you.

-- Jonathan


-----Original Message-----
From: Jonathan Grudin
Sent: Sunday, October 14, 2007 12:33 AM
To: Gary PERLMAN
Subject: Specifics on visit...


Hi Gary --

A week from tomorrow (Sunday) I will arrive in Montreal, and leave early Wednesday. If I can stay there great, I'll do it, if not let me know. Also, would you recommend I rent a car or rely on public transport, taxis, walking, etc.? I can get reimbursed for transportation so it is mainly a matter of convenience.

Looking forward to it. I've already prepared my slides for Monday morning, some new but enough familiar that it ought to be pretty relaxed, I don't get as nervous as I used to.

-- Jonathan




-----Original Message-----
From: Gary PERLMAN [mailto:perlman@turing.acm.org]
Sent: Monday, October 15, 2007 10:33 AM
To: Jonathan Grudin
Subject: RE: Coming to Montreal...

Hi Jonathan,

Fall has come late and there are still good colours in the leaves.
Are you ready for Montreal? Bring a medium jacket and a sweater,
and you should be ready for what you are likely to experience.
An umbrella is a must.

Was there anything you particularly wanted to do? Caroline is out
of town, but you could meet the rest of the PerlyPalms:
        http://perlypalms.com/images/2007-08-perlypalms.jpg
(Despite the apparent ennui of our 14-year-old, he's quite friendly.)

Dunn's is a place downtown that which some uniquely Montreal fare,
notably smoked meat and poutine (neither of which I eat,
but I have my favorites at Dunn's). You can not visit
Montreal without our trademark artery-clogging experience!
I'd be willing to take you to Schwartz's, but they only serve
smoked meat, steaks, and bad fries. Still, it's a landmark.
I could also take us for finer fare, for which reservations are good.
I can take you up the mountain for some good views, day or night.
Old Montreal is walking distance from the conference centre, so
you might want to leave that for a day/evening during the conference.

My home phone is 514-482-4905

Our home is here:
        http://maps.google.com/maps?q=h3y1x1
We are about 3 miles from the conference centre:
        http://maps.google.com/local?q=H2Z1H2
Will you be staying at the Hyatt? If so, ask for a north+west view first,
then south west (the others are not good views, I think).
        http://maps.google.com/local?q=H5B1E5

On Fri, 7 Sep 2007, Jonathan Grudin wrote:

> Hi Gary --
>
> Good to hear from you. I was at the company meeting yesterday, and we were not allowed to bring laptops. The koolaid worked on me, I'm more upbeat about the company's prospects.
>
> I've suggested we all visit, but Gayna is allergic to tagging along to my conferences with the kids. The fact that francais is spoken there was a plus as our kids are in a French immersion school, but I don't think enough to win the day.
>
> I'm leaving tomorrow for INTERACT but may try to make progress on planning this trip first...
>
> -- Jonathan
>
> -----Original Message-----
> From: Gary PERLMAN [mailto:perlman@turing.acm.org]
> Sent: Wednesday, September 05, 2007 9:31 PM
> To: Caroline Palmer
> Cc: Jonathan Grudin
> Subject: Re: Coming to Montreal...
>
> Hi Jonathan,
>
> I somehow lost your mail in the spam filters.
>
> Anyway, as Caroline wrote, I will be here, and I'd love to see you.
> We are 3 miles from the convention centre
> (plug our postal code h3y1x1 into google;
> the conference centre is at h2z1h2).
> We have lots of room with two dedicated guest rooms
> and options on other rooms so bring the whole family!
> It is, sadly, not the best time to visit Montreal;
> there will likely be no snow, but no leaves on trees.
> It might be sunny, rainy, blustery, ...
> Maybe you'll just want to hide out in the Hyatt,
> but I can take you out on the town.
>
> I am your self-appointed conference guide, too, with a link at the bottom
> of this wikisym page: http://www.wikisym.org/travelandlodging.html
> which links to: http://acm.org/perlman/guide.html
> Pick your pleasure.
>
> I just saw Larry Parsons while he was conferencing here.
> He seemed very happy, about to get married, living in Sheffield.
>
> On the home front: Mark is 14, George 10.
>
> My home coordinates (== my work coordinates):
> 4688 Westmount Ave
> Westmount, QC H3Y 1X1
> 514-482-4905 wire
> 514-434-4905 cell
>
> On Wed, 5 Sep 2007, Caroline Palmer wrote:
>
>> Hi Jonathan,
>>  It's nice to hear from you and that you are travelling
>> to the food capital. I will be in Leipzig (sabbatical),
>> returning Oct 25. Gary will be here! I will let him
>> reply (I am in the non-food capital of Buffalo this week).
>>  I hope you are enjoying children's literature and toys.
>> Regards,
>> Caroline
>>
>> On Wed, September 5, 2007 5:37 pm, Jonathan Grudin wrote:
>>> Hi Gary & Caroline--
>>>
>>>
>>> WikiSym 2007 invited me to give a keynote talk at the Palais des Congres
>>> on Monday October 22. The conference is Sunday-Tuesday but Sunday may be
>>> pre-conference, I'm not sure. Haven't booked a flight. If you will be
>>> around and free I would make a point of coming a bit earlier than I might
>>> otherwise.
>>>
>>> All is well here. Eleanor, whom you met, is almost 8. Isobel, whom you
>>> did not meet, is 5.
>>>
>>> Cheers -- Jonathan
>>>
>>>
>>
>>
>

From jgrudin@microsoft.com  Mon Oct 15 14:41:14 2007
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To: Gary PERLMAN <perlman@turing.acm.org>
CC: "Gary Perlman @ Yahoo" <garyperlman@yahoo.com>
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Thanks! I'll take you up on it. I'm due in on a 7 PM flight from Philadelphia and will head on over. I entirely understand the issue of being a single father with kid duties so will have no expectations at all, I'm a completely flexible traveler, and will assume you will have eaten before I arrive (unless Montreal is like some places I've recently been where restaurants don't open until 9 PM). I consider Canada to be wilderness travel ever since Ron Baecker treated me to a lunch in which a cockroach featured prominently halfway through my stirfry. I have no problems with your "no meat, no zucchini" rules. Since I'll be saving MS a bundle by staying there I can pay for any meals we have together. I'm (obviously) not attending the Sunday workshops and haven't thought much past that, I assume they will want me to socialize Monday evening but Tuesday ought to be free.

-- Jonathan

-----Original Message-----
From: Gary PERLMAN [mailto:perlman@turing.acm.org]
Sent: Monday, October 15, 2007 11:33 AM
To: Jonathan Grudin
Cc: Gary Perlman @ Yahoo
Subject: RE: Coming to Montreal...

Hi Jonathan,

Maybe my acm account is so spam resistant that mail from microsoft is being blocked,
but my filter does not report it. Maybe it's safer to use my personal mail account:
        garyperlman@yahoo.com

You are welcome to stay here for any or all nights. We are very flexible on this.
You can change as you like with no notice. I am going to attend the conference,
so there will be a way to get to and from the conference, although being alone
with the kids, I might cut out earlier than if Caroline were here.

Coming from the west coast, I guess you'll be here in the evening, so I guess
I'd prefer that you get here on your own form the airport. Taxi is the best method.
Renting a car would be a big mistake as Montrealers are duty bound to teach west
coast drivers -- what with their stopping at cross walks -- teach them a lesson.
I will follow up with instructions for the cab driver because there are apparently
no qualifications for being a cab driver in Montreal. Once in Montreal, taxi
and bus / subway(metro) is the typical way to get around. Otherwise, it's a
45 minute walk from our house to the conference centre.

Gary

On Mon, 15 Oct 2007, Jonathan Grudin wrote:

> Hi Gary --
>
> Your message below seems to show no receipt of my message sent Saturday night. This is mainly relevant insofar as whether the guest rooms are available. If not let me know... Either way, looking forward to seeing you.
>
> -- Jonathan
>
>
> -----Original Message-----
> From: Jonathan Grudin
> Sent: Sunday, October 14, 2007 12:33 AM
> To: Gary PERLMAN
> Subject: Specifics on visit...
>
>
> Hi Gary --
>
> A week from tomorrow (Sunday) I will arrive in Montreal, and leave early Wednesday. If I can stay there great, I'll do it, if not let me know. Also, would you recommend I rent a car or rely on public transport, taxis, walking, etc.? I can get reimbursed for transportation so it is mainly a matter of convenience.
>
> Looking forward to it. I've already prepared my slides for Monday morning, some new but enough familiar that it ought to be pretty relaxed, I don't get as nervous as I used to.
>
> -- Jonathan
>
>
>
>
> -----Original Message-----
> From: Gary PERLMAN [mailto:perlman@turing.acm.org]
> Sent: Monday, October 15, 2007 10:33 AM
> To: Jonathan Grudin
> Subject: RE: Coming to Montreal...
>
> Hi Jonathan,
>
> Fall has come late and there are still good colours in the leaves.
> Are you ready for Montreal? Bring a medium jacket and a sweater,
> and you should be ready for what you are likely to experience.
> An umbrella is a must.
>
> Was there anything you particularly wanted to do? Caroline is out
> of town, but you could meet the rest of the PerlyPalms:
>        http://perlypalms.com/images/2007-08-perlypalms.jpg
> (Despite the apparent ennui of our 14-year-old, he's quite friendly.)
>
> Dunn's is a place downtown that which some uniquely Montreal fare,
> notably smoked meat and poutine (neither of which I eat,
> but I have my favorites at Dunn's). You can not visit
> Montreal without our trademark artery-clogging experience!
> I'd be willing to take you to Schwartz's, but they only serve
> smoked meat, steaks, and bad fries. Still, it's a landmark.
> I could also take us for finer fare, for which reservations are good.
> I can take you up the mountain for some good views, day or night.
> Old Montreal is walking distance from the conference centre, so
> you might want to leave that for a day/evening during the conference.
>
> My home phone is 514-482-4905
>
> Our home is here:
>        http://maps.google.com/maps?q=h3y1x1
> We are about 3 miles from the conference centre:
>        http://maps.google.com/local?q=H2Z1H2
> Will you be staying at the Hyatt? If so, ask for a north+west view first,
> then south west (the others are not good views, I think).
>        http://maps.google.com/local?q=H5B1E5
>
> On Fri, 7 Sep 2007, Jonathan Grudin wrote:
>
>> Hi Gary --
>>
>> Good to hear from you. I was at the company meeting yesterday, and we were not allowed to bring laptops. The koolaid worked on me, I'm more upbeat about the company's prospects.
>>
>> I've suggested we all visit, but Gayna is allergic to tagging along to my conferences with the kids. The fact that francais is spoken there was a plus as our kids are in a French immersion school, but I don't think enough to win the day.
>>
>> I'm leaving tomorrow for INTERACT but may try to make progress on planning this trip first...
>>
>> -- Jonathan
>>
>> -----Original Message-----
>> From: Gary PERLMAN [mailto:perlman@turing.acm.org]
>> Sent: Wednesday, September 05, 2007 9:31 PM
>> To: Caroline Palmer
>> Cc: Jonathan Grudin
>> Subject: Re: Coming to Montreal...
>>
>> Hi Jonathan,
>>
>> I somehow lost your mail in the spam filters.
>>
>> Anyway, as Caroline wrote, I will be here, and I'd love to see you.
>> We are 3 miles from the convention centre
>> (plug our postal code h3y1x1 into google;
>> the conference centre is at h2z1h2).
>> We have lots of room with two dedicated guest rooms
>> and options on other rooms so bring the whole family!
>> It is, sadly, not the best time to visit Montreal;
>> there will likely be no snow, but no leaves on trees.
>> It might be sunny, rainy, blustery, ...
>> Maybe you'll just want to hide out in the Hyatt,
>> but I can take you out on the town.
>>
>> I am your self-appointed conference guide, too, with a link at the bottom
>> of this wikisym page: http://www.wikisym.org/travelandlodging.html
>> which links to: http://acm.org/perlman/guide.html
>> Pick your pleasure.
>>
>> I just saw Larry Parsons while he was conferencing here.
>> He seemed very happy, about to get married, living in Sheffield.
>>
>> On the home front: Mark is 14, George 10.
>>
>> My home coordinates (== my work coordinates):
>> 4688 Westmount Ave
>> Westmount, QC H3Y 1X1
>> 514-482-4905 wire
>> 514-434-4905 cell
>>
>> On Wed, 5 Sep 2007, Caroline Palmer wrote:
>>
>>> Hi Jonathan,
>>>  It's nice to hear from you and that you are travelling
>>> to the food capital. I will be in Leipzig (sabbatical),
>>> returning Oct 25. Gary will be here! I will let him
>>> reply (I am in the non-food capital of Buffalo this week).
>>>  I hope you are enjoying children's literature and toys.
>>> Regards,
>>> Caroline
>>>
>>> On Wed, September 5, 2007 5:37 pm, Jonathan Grudin wrote:
>>>> Hi Gary & Caroline--
>>>>
>>>>
>>>> WikiSym 2007 invited me to give a keynote talk at the Palais des Congres
>>>> on Monday October 22. The conference is Sunday-Tuesday but Sunday may be
>>>> pre-conference, I'm not sure. Haven't booked a flight. If you will be
>>>> around and free I would make a point of coming a bit earlier than I might
>>>> otherwise.
>>>>
>>>> All is well here. Eleanor, whom you met, is almost 8. Isobel, whom you
>>>> did not meet, is 5.
>>>>
>>>> Cheers -- Jonathan
>>>>
>>>>
>>>
>>>
>>
>

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From yoel@cs.ubc.ca  Mon Oct 15 19:46:01 2007
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References: <200705161705.l4GH5hOb012254@smtp.cs.ubc.ca> <Pine.LNX.4.64.0710041932590.29019@turing.acm.org>
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Hi Gary,

Sorry for the late reply.  The best way to add the abstracts in my 
opinion is to scan the abstract pages and then to run an OCR software to 
transform the image to text. I did some pages and the results are good  
(I also tried to type in some abstracts which took me much longer).  I 
will start doing this for the whole 95 proceedings and see how long it 
takes me.

This process can take me quite a while, so if you think that meanwhile 
it is best to add the bibtex info we can add the abstracts later.

cheers,
Joel

Gary PERLMAN wrote:
> Hi Joel,
>
> The summer has officially passed. The school year has started.
>
> I'm looking at the bibtex file of all the previous GI conferences
> (sans abstracts) and I'm thinking of converting them for use in
> the HCI Bibliography. Were you planning on adding abstracts?
> In principal, they could be added later, but I'm wondering
> if realistically, the abstracts might be something that would
> not happen for a long time, so the basic bibliographic info
> might be a useful thing to have in a searchable format.
>
> What do you think?
>
> Best wishes,
>
> Gary
>
> On Wed, 16 May 2007, Joel Lanir wrote:
>
>> Hi Gary,
>>
>> Attached are the bib files for 99-96.
>>
>> In the 96 file 8 records were missing links to the actual papers.  I 
>> managed
>> to find 4 of them on local sites (usually the university of the 
>> author) and
>> linked them there, and 4 other records which I found no link I added 
>> a link
>> to the ACM record (which does not have a link to the actual paper).
>>
>> Cheers,
>>
>> Joel

From perlman@turing.acm.org  Mon Oct 15 23:15:17 2007
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Date: Mon, 15 Oct 2007 23:15:17 -0400 (EDT)
From: Gary PERLMAN <perlman@turing.acm.org>
To: Gary perlman <perlman@turing.acm.org>
Subject: countchars.cgi
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#! /usr/bin/perl

use LWP::Simple; # http://search.cpan.org/dist/libwww-perl/lib/LWP/Simple.pm

&init();

print "Content-type: text/html\r\n\r\n";
print "<html><head><title>Count Characters</title></head><body>\n";

&showform();

&books();

if ($F{'url'}) {
 	$text = &clean (get($F{'url'}));
 	if ($text && $F{'showtext'}) {
 		print "<textarea cols=70 rows=20 wrap=virtual>";
 		print escape($text);
 		print "</textarea>\n";
 	}
 	&process($text);
}

print "</body></html>\n";

sub clean {
 	local ($text) = (@_);
 	# remove comments from HTML?
 	$text =~ s/[<][^>]*[>]//g;        # remove all html tags
 	$text =~ s/[&][a-zA-Z0-9]+[;]//g; # remove entities
 	$text =~ s/[&]#[0-9]+[;]//g;      # remove numeric entities
 	if ($F{'url'} =~ /gutenberg.org/) {
 		$text =~ s/^.* START OF THIS PROJECT GUTENBERG EBOOK//s;
 		$text =~ s/^.*[*]END.*THE SMALL PRINT.*FOR PUBLIC DOMAIN ETEXTS//s;
 		$text =~ s/END OF THIS PROJECT GUTENBERG EBOOK .*$//s;
 	}
 	return $text;
}

sub books {
 	@books = (
 	"http://www.gutenberg.org/dirs/etext04/720kc10.txt|20000 Lieues sous les mers|Jules Verne",
 	"http://www.gutenberg.org/dirs/etext01/2000010ah.htm|Twenty Thousand Leagues Under the Sea|Jules Verne",
 	"http://www.gutenberg.org/files/98/98.txt|A Tale of Two Cities|Charles Dickens",
 	);
 	local ($options) = "&lettersonly=$F{'lettersonly'}&freqsort=$F{'freqsort'}&maplower=$F{'maplower'}";

 	print "<ul>\n";
  "<ul>\n";
 	for $book (@books) {
 		local ($url, $title, $author) = split(/[|]/, $book);
 		print "<li><a title='$url' href='$pgm?url=" . encode($url) . $options . "'>$title</a> $author\n";
 	}
 	print "</ul>\n";
}

sub encode { # string
     local ($str) = (@_);
 	$str =~ s/([^A-Za-z0-9])/sprintf("%%%02X", ord($1))/seg;
 	$str =~ s/%20/+/g;
 	return $str;
}

sub escape { # string
 	local ($s) = (@_);
 	# $s =~ s/&/&amp;/g; # don't do this or sgml entities are broken
 	$s =~ s/"/&quot;/g;
 	$s =~ s/</&lt;/g;
 	$s =~ s/</&gt;/g;
 	return $s;
}

sub init {
 	%F = &formdata();
 	if (! ($F{'url'} =~ /^http/i)) {
 		$F{'url'} = "http://" . $F{'url'};
 	}
 	$pgm = 'countchars.cgi';
 	if ($F{'lettersonly'}) {
 		for $c ('A' .. 'Z') {
 			$map{$c} = $c;
 		}
 		for $c ('a' .. 'z') {
 			$map{$c} = $c;
 		}
 	} else {
 		for $c (ord(' ') .. ord('~')) {
 			$map{chr($c)} = chr($c);
 		}
 	}
 	if ($F{'maplower'}) {
 		for $c ('A' ..'Z') {
 			$map{$c} = $c - 'A' + 'a';
 		}
 	}
}

sub showform {
 	print "<form method=post action='$pgm'>\n";
 	print "<table border=0>\n";
 	&option('text', 'url', 'URL for Text');
 	&option('checkbox', 'lettersonly', 'Count Letters Only');
 	&option('checkbox', 'maplower', 'Ignore Upper/Lower Case Differences');
 	&option('checkbox', 'freqsort', 'Order Characters by Frequency');
 	&option('checkbox', 'showtext', 'Show the Text Used');
 	# &option('checkbox', 'percent', 'Show Percentages');
 	$F{'percent'} = 1; # always show percentages
 	&option('submit', 'action', 'Count Characters');
 	print "</table>\n";
 	print "</form>\n";
}

sub option {
 	local ($type, $name, $label) = (@_);
 	print "<tr valign=top>\n";
 	if ($type eq 'checkbox') {
 		print "\t<td>&nbsp;</td>\n";
 		print "\t<td>\n";
 		print "\t\t<input type=checkbox name='$name' id='$name' value='checked' $F{$name}>\n";
 		print "\t\t<label for='$name'>$label</label>\n";
 		print "\t</td>\n";
 	} elsif ($type eq 'submit') {
 		print "\t<td>&nbsp;</td>\n";
 		print "\t<td><input type=submit name='$name' value='$label'></td>\n";
 	} elsif ($type eq 'text') {
 		print "\t<td><label for='$name'>$label</label>:</td>\n";
 		print "\t<td><input type=text size=60 name='$name' id='$name' value='$F{$name}'>\n";
 	}
 	print "</tr>\n";
}

sub showline {
 	local ($c, %count) = (@_);
 	printf "%10d", $count{$c};
 	$F{'percent'} && printf " %6.2f%%", $count{$c}/$count*100;
 	if ($c eq ' ') {
 		$c = "space";
 	} elsif ($c eq "\t") {
 		$c = "tab";
 	} elsif ($c eq "\n") {
 		$c = "newline";
 	}
 	if ($c =~ /[A-Z]/) {
 		print " <span style='background: pink'>$c</span>\n";
 	} else {
 		print " $c\n";
 	}
}

sub process {
 	local ($text) = (@_);
 	@chars = split(//, $text);
 	for $c (@chars) {
 		$map = $map{$c};
 		if ($map) {
 			$count{$map}++;
 			$count++;
 		}
 	}

 	print "<h1>$F{'url'} : $count characters</h1>\n" if $count;
 	print "<pre>\n";
 	@chars = keys (%count);
 	if ($F{'freqsort'}) {
 		@chars = sort countcmp (keys (%count));
 	} else {
 		@chars = sort (keys (%count));
 	}
 	for $c (@chars) {
 		$isletter = ($c ge 'a' && $c le 'z') || ($c ge 'A' && $c le 'Z');
 		next if ($F{'lettersonly'} && !$isletter);
 		&showline($c, %count);
 	}
 	print "</pre>\n";
}

sub countcmp { $count{$b} <=> $count{$a} }

sub formdata { # nil -> %formdata
     local (*formdata);
     if ($ENV{'REQUEST_METHOD'} eq 'POST') {
         read (STDIN, $formdata, $ENV{'CONTENT_LENGTH'});
     } else {
         $formdata = $ENV{'QUERY_STRING'};
     }
     @formdata = split (/&/, $formdata);
     for (@formdata) {
         local ($name, $value) = split (/=/, $_, 2);
         $value =~ s/\+/ /g;
         $value =~ s/%([\dA-Fa-f][\dA-Fa-f])/pack ("C", hex ($1))/eg;
         $formdata{$name} = $value;
     }
     return (%formdata);
}

From jmyszka@alumni.rochester.edu  Wed Oct 17 09:11:18 2007
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X-pstn-addresses: from <jmyszka@alumni.rochester.edu> [177/9] 
Status: RO
X-Status: 
X-Keywords:                 
X-UID: 409

This is a multi-part message in MIME format.

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Good morning,

=20

Your classmate, Leslie Spira Lopez asked me to forward you the
University of Rochester Photo Album she has started in advance of your
30th Reunion this weekend. Feel free to add to the album or you can
contact Leslie directly at llopez@kewmanagement.com to add photos.

=20

Thanks, and congratulations on your 30th Reunion!

=20

Jennifer

=20

=20

Jennifer Myszka

Director of Reunion and Class Programs

Office of Alumni Relations

University of Rochester

300 East River Road

Rochester, NY 14623

(585) 273-5792

(800) 333-0175

FAX: (585) 473-5739

E-mail: jmyszka@alumni.rochester.edu
<mailto:jmyszka@alumni.rochester.edu>=20

=20

=20

=20

=20

You are invited to view Leslie's photo album: Rochester Pics
<http://picasaweb.google.com/lslopez55/RochesterPics>=20

  <http://picasaweb.google.com/lslopez55/RochesterPics>=20

Rochester Pics

Oct 16, 2007
by Leslie=20

View Album <http://picasaweb.google.com/lslopez55/RochesterPics> =20
Play slideshow
<http://picasaweb.google.com/lslopez55/RochesterPics/photo#s512225746309
7490482> =20

Message from Leslie:

Jen,

Last call for photos.

Here is a preview of some of the Pictures - along the 30 years.

I am continuing to add more. If you could forward this to all emails in
our class asking for more pictures we may be able to get some more. I am
sending in a special request to my friends who won't be attending but
are featured in the pictures. Thanks!

Leslie

If you are having problems viewing this email, copy and paste the
following into your browser:
http://picasaweb.google.com/lslopez55/RochesterPics=20

To share your photos or receive notification when your friends share
photos, get your own free Picasa Web Albums account
<http://picasaweb.google.com> .

  <http://picasaweb.google.com>=20

=20

=20


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<div class=3DSection1>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>Good morning,<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>Your classmate, Leslie Spira Lopez asked me to forward you the =
<st1:PlaceType
w:st=3D"on">University</st1:PlaceType> of <st1:PlaceName =
w:st=3D"on">Rochester
 Photo Album</st1:PlaceName> she has started in advance of your =
30<sup>th</sup>
<st1:place w:st=3D"on">Reunion</st1:place> this weekend. Feel free to =
add to the
album or you can contact Leslie directly at</span></font><font size=3D2
color=3Dnavy face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial;
color:navy'> <a =
href=3D"mailto:llopez@kewmanagement.com">llopez@kewmanagement.com</a>
</span></font>to add photos.<font color=3Dnavy><span =
style=3D'color:navy'><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:12.0pt;color:navy'><o:p>&nbsp;</o:p></span></font></p>=


<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>Thanks, and congratulations on your 30<sup>th</sup> <st1:place =
w:st=3D"on">Reunion</st1:place>!<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>Jennifer<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3D"Arial Narrow"><span =
style=3D'font-size:
10.0pt;font-family:"Arial Narrow"'>Jennifer =
Myszka</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D2 face=3D"Arial Narrow"><span =
style=3D'font-size:
10.0pt;font-family:"Arial Narrow"'>Director of <st1:place =
w:st=3D"on">Reunion</st1:place>
and Class Programs</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D2 face=3D"Arial Narrow"><span =
style=3D'font-size:
10.0pt;font-family:"Arial Narrow"'>Office of Alumni =
Relations</span></font><o:p></o:p></p>

<p class=3DMsoNormal><st1:place w:st=3D"on"><st1:PlaceType =
w:st=3D"on"><font size=3D2
  face=3D"Arial Narrow"><span =
style=3D'font-size:10.0pt;font-family:"Arial =
Narrow"'>University</span></font></st1:PlaceType><font
 size=3D2 face=3D"Arial Narrow"><span =
style=3D'font-size:10.0pt;font-family:"Arial Narrow"'>
 of <st1:PlaceName =
w:st=3D"on">Rochester</st1:PlaceName></span></font></st1:place><o:p></o:p=
></p>

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  East River =
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Narrow"'>Rochester</span></font></st1:City><font
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style=3D'font-size:10.0pt;font-family:"Arial Narrow"'>,
 <st1:State w:st=3D"on">NY</st1:State> <st1:PostalCode =
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p>

<p class=3DMsoNormal><font size=3D2 face=3D"Arial Narrow"><span =
style=3D'font-size:
10.0pt;font-family:"Arial Narrow"'>(585) =
273-5792</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D2 face=3D"Arial Narrow"><span =
style=3D'font-size:
10.0pt;font-family:"Arial Narrow"'>(800) =
333-0175</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D2 face=3D"Arial Narrow"><span =
style=3D'font-size:
10.0pt;font-family:"Arial Narrow"'>FAX: (585) =
473-5739</span></font><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D2 face=3D"Arial Narrow"><span =
style=3D'font-size:
10.0pt;font-family:"Arial Narrow"'>E-mail: </span></font><a
href=3D"mailto:jmyszka@alumni.rochester.edu"><font size=3D2 =
color=3Dblack
face=3D"Arial Narrow"><span style=3D'font-size:10.0pt;font-family:"Arial =
Narrow";
color:black'>jmyszka@alumni.rochester.edu</span></font></a><o:p></o:p></p=
>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
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  <div>
  <p class=3DMsoNormal><b><font size=3D3 color=3D"#333333" face=3D"Times =
New Roman"><span
  style=3D'font-size:12.0pt;color:#333333;font-weight:bold'>You are =
invited to
  view Leslie's photo album: <a
  href=3D"http://picasaweb.google.com/lslopez55/RochesterPics">Rochester =
Pics</a><o:p></o:p></span></font></b></p>
  </div>
  <div style=3D'border:solid #CCCCCC 1.0pt;padding:10.0pt 10.0pt 10.0pt =
10.0pt'>
  <table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
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    <div style=3D'border:solid #CCCCCC 1.0pt;padding:5.0pt 5.0pt 5.0pt =
5.0pt'>
    <p class=3DMsoNormal style=3D'background:white'><font size=3D3
    face=3D"Times New Roman"><span style=3D'font-size:12.0pt'><a
    href=3D"http://picasaweb.google.com/lslopez55/RochesterPics"><span
    style=3D'text-decoration:none'><img border=3D0 width=3D116 =
height=3D144
    id=3D"_x0000_i1025" src=3D"cid:image001.jpg@01C8109D.A9A100B0"
    =
style=3D'border-bottom-color:#7F7F7F;border-bottom-style:solid;border-bot=
tom-width:
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1px;border-left-color:#7F7F7F;border-left-style:solid;border-left-width:
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1px;border-right-color:#7F7F7F;border-right-style:solid;border-right-widt=
h:
    =
1px;border-top-color:#7F7F7F;border-top-style:solid;border-top-width:1px'=
></span></a><o:p></o:p></span></font></p>
    </div>
    </td>
    <td valign=3Dtop style=3D'padding:0in 0in 0in 8.4pt'>
    <div>
    <p class=3DMsoNormal><st1:City w:st=3D"on"><st1:place =
w:st=3D"on"><b><font
      size=3D2 color=3D"#333333" face=3D"Times New Roman"><span =
style=3D'font-size:
      =
11.0pt;color:#333333;font-weight:bold'>Rochester</span></font></b></st1:p=
lace></st1:City><b><font
    size=3D2 color=3D"#333333"><span =
style=3D'font-size:11.0pt;color:#333333;
    font-weight:bold'> Pics<o:p></o:p></span></font></b></p>
    </div>
    <div>
    <p class=3DMsoNormal><font size=3D2 color=3D"#666666" face=3D"Times =
New Roman"><span
    style=3D'font-size:10.0pt;color:#666666'>Oct 16, 2007<br>
    by <b><span style=3D'font-weight:bold'>Leslie</span></b> =
<o:p></o:p></span></font></p>
    </div>
    <div>
    <p class=3DMsoNormal style=3D'line-height:15.6pt'><font size=3D3 =
color=3D"#666666"
    face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt;color:#666666'><a
    =
href=3D"http://picasaweb.google.com/lslopez55/RochesterPics"><b><font =
size=3D2><span
    style=3D'font-size:10.0pt;font-weight:bold'>View =
Album</span></font></b></a> <br>
    <a
    =
href=3D"http://picasaweb.google.com/lslopez55/RochesterPics/photo#s512225=
7463097490482"><font
    size=3D2><span style=3D'font-size:10.0pt'>Play =
slideshow</span></font></a> <o:p></o:p></span></font></p>
    </div>
    </td>
   </tr>
  </table>
  </div>
  <div =
style=3D'margin-left:12.0pt;margin-top:12.0pt;margin-right:12.0pt;
  margin-bottom:12.0pt'>
  <div>
  <p class=3DMsoNormal><b><font size=3D2 color=3D"#00681c" face=3D"Times =
New Roman"><span
  style=3D'font-size:10.0pt;color:#00681C;font-weight:bold'>Message from =
Leslie:<o:p></o:p></span></font></b></p>
  </div>
  <div style=3D'margin-top:2.4pt'>
  <p class=3DMsoNormal><font size=3D1 color=3D"#333333" face=3D"Times =
New Roman"><span
  style=3D'font-size:9.0pt;color:#333333'>Jen,<br>
  <br>
  Last call for photos.<br>
  <br>
  Here is a preview of some of the Pictures - along the 30 years.<br>
  <br>
  I am continuing to add more. If you could forward this to all emails =
in our
  class asking for more pictures we may be able to get some more. I am =
sending
  in a special request to my friends who won't be attending but are =
featured in
  the pictures. Thanks!<br>
  <br>
  Leslie<o:p></o:p></span></font></p>
  </div>
  </div>
  <div style=3D'margin-top:12.0pt'>
  <p class=3DMsoNormal><font size=3D1 color=3D"#666666" face=3D"Times =
New Roman"><span
  style=3D'font-size:8.0pt;color:#666666'>If you are having problems =
viewing this
  email, copy and paste the following into your browser:<br>
  <a =
href=3D"http://picasaweb.google.com/lslopez55/RochesterPics">http://picas=
aweb.google.com/lslopez55/RochesterPics</a>
  <o:p></o:p></span></font></p>
  </div>
  <div style=3D'margin-top:.1in'>
  <p class=3DMsoNormal><font size=3D1 color=3D"#666666" face=3D"Times =
New Roman"><span
  style=3D'font-size:8.0pt;color:#666666'>To share your photos or =
receive notification
  when your friends share photos, <a =
href=3D"http://picasaweb.google.com">get
  your own free Picasa Web Albums =
account</a>.<o:p></o:p></span></font></p>
  </div>
  <p class=3DMsoNormal align=3Dright style=3D'text-align:right'><font =
size=3D3
  face=3D"Times New Roman"><span style=3D'font-size:12.0pt'><a
  href=3D"http://picasaweb.google.com"><span =
style=3D'text-decoration:none'><img
  border=3D0 width=3D206 height=3D31 id=3D"_x0000_i1026"
  =
src=3D"cid:image002.gif@01C8109D.A9A100B0"></span></a><o:p></o:p></span><=
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  </td>
  <td bgcolor=3D"#E1ECFF" style=3D'background:#E1ECFF;padding:0in 0in =
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  <p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span
  style=3D'font-size:12.0pt'><o:p>&nbsp;</o:p></span></font></p>
  </td>
 </tr>
</table>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
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Hi Joel,

I'll look into a mass conversion of the BibTeX file when I get a chance.
The information in the BibTeX data is enough for someone to find a work,
but without terms in abstracts (which probably do as well as keywords),'
unabracted records are less likely to come up in search results (also the
default output order is by date, so old work is more unlikely to be seen).
As articles get older, they become more quaint, but less relevant unless
one is doing historical studies.  In my many years of bibliographing,
I have received only one request to add abstracts to papers missing them,
and that was for (then) current material. All in all, I welcome the
abstracts, but maybe your efforts are better placed somewhere else.
I'll leave that up to you.

Gary

On Mon, 15 Oct 2007, Joel Lanir wrote:

> Hi Gary,
>
> Sorry for the late reply.  The best way to add the abstracts in my opinion is 
> to scan the abstract pages and then to run an OCR software to transform the 
> image to text. I did some pages and the results are good  (I also tried to 
> type in some abstracts which took me much longer).  I will start doing this 
> for the whole 95 proceedings and see how long it takes me.
>
> This process can take me quite a while, so if you think that meanwhile it is 
> best to add the bibtex info we can add the abstracts later.
>
> cheers,
> Joel
>
> Gary PERLMAN wrote:
>> Hi Joel,
>> 
>> The summer has officially passed. The school year has started.
>> 
>> I'm looking at the bibtex file of all the previous GI conferences
>> (sans abstracts) and I'm thinking of converting them for use in
>> the HCI Bibliography. Were you planning on adding abstracts?
>> In principal, they could be added later, but I'm wondering
>> if realistically, the abstracts might be something that would
>> not happen for a long time, so the basic bibliographic info
>> might be a useful thing to have in a searchable format.
>> 
>> What do you think?
>> 
>> Best wishes,
>> 
>> Gary
>> 
>> On Wed, 16 May 2007, Joel Lanir wrote:
>> 
>>> Hi Gary,
>>> 
>>> Attached are the bib files for 99-96.
>>> 
>>> In the 96 file 8 records were missing links to the actual papers.  I 
>>> managed
>>> to find 4 of them on local sites (usually the university of the author) 
>>> and
>>> linked them there, and 4 other records which I found no link I added a 
>>> link
>>> to the ACM record (which does not have a link to the actual paper).
>>> 
>>> Cheers,
>>> 
>>> Joel
>

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From acantor@cantoraccess.com  Fri Feb  8 21:51:45 2008
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Reply-To: <acantor@cantoraccess.com>
From: "Alan Cantor" <acantor@cantoraccess.com>
To: "Gary PERLMAN" <perlman@turing.acm.org>
Subject: RE: Comments on my new web site
Date: Fri, 8 Feb 2008 21:52:21 -0500
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> Hi Alan,
>
> Site looks good.

Thanks Gary. It looks even better now in beta. Code is leaner and cleaner,
and the navigational scheme is a much improved. Earlier this week I sent out
test pages to 20 screen reader users, and asked for their comments. The
responses were the opposite of what we expected. So Sandy completed another
round of revisions today based on their surprising feedback. Every page lost
four headers that we first included because we were certain they would
improve navigation and orientation for screen reader users.

I will be sending out links during the next week or so for people to
comment. I hope you will have time to take a peek.

> None of the pages seems to have any description or keywords.

Do you think keywords are crucial? I don't think search engines need
keywords anymore, especially on text heavy sites. What do keywords and
descriptions accomplish if <title>,<h1> are the content are unambiguous?

> No access keys. Maybe these would be good for navigation to specific
pages, but then again, they might be overkill.

Decided early on not to use them. There are internationalization issues, and
they are not well implemented. I met a developer a few months ago who
complained that accesskeys no longer worked in Firefox. He did not realize
that the modifiers had changed from Alt to Shift + Alt.

> On home page, I'd expect the searchbox to clear onfocus().

The search box is now empty until filled in.

> On the services page, with MSIE 6, but not Firefox 2.0...., the text for
the last service (Macro ...) flows to the left margin, out of the column.

There will always be a few "issues" like these. Sandy has resolved many
problems with IE6 and 7. She seems to have dealt with most of them. IE6 has
been a nightmare. Anyone running IE6 under Windows 98 will be out of luck on
this site. IE7 introduces a new horizontal scrolling problem that some
people are going to encounter -- somebody already has -- but the problem is
not repairable. It's a feature, not a bug.

> Say "hi" to Sandy.

I did, and I will!!!

Alan

>
> Best,
>
> Gary
>
> On Tue, 22 Jan 2008, Alan Cantor wrote:
>
> > Hello friends,
> >
> > I have been working with a superb developer, Sandy Feldman of
> > www.sandyfeldman.com, on a major redesign of my website. We have
completed
> > several test pages, and if you have a chance, I would appreciate hearing
> > your thoughts about the new site's appearance, navigational ease, and
> > especially, accessibility.
> >
> > Sensible and simple screen reader navigation is a primary goal for the
new
> > site. Sandy and I conducted several days of usability testing with a
group
> > of blind and low-vision users last year, and we are trying to apply what
we
> > learned to the design of this site. So if you use JAWS, Window Eyes, or
any
> > other screen reader, please comment lavishly on what does and does not
work
> > for you.
> >
> > Please note:
> >
> > 1. A list of test page URLs appears at the end of this message.
> >
> > 2. The main navigation links ("About Us," "Contact," "Presentations,"
> > "Resources," and "Services") are active, but the last few links on each
> > page, "Legal," "Privacy," and "Site Map" are not working.
> >
> > 3. Once you drill down to the second layer or deeper, only a few links
are
> > active. There is no need to report broken links.
> >
> > 4. The "Presentations" page and its sub-pages are basically complete.
> >
> > 5. The search is not working for the new site. (The existing site is
> > searched, not the new.)
> >
> > Here are the test pages:
> >
> > www.cantoraccess.com/alpha/index.html
> >
> > www.cantoraccess.com/alpha/contact.html
> >
> > www.cantoraccess.com/alpha/aboutus/aboutus.html
> >
> > www.cantoraccess.com/alpha/presentations/presentations.html
> >
> > www.cantoraccess.com/alpha/presentations/upcoming.html
> >
> > www.cantoraccess.com/alpha/presentations/recent.html
> >
> > www.cantoraccess.com/alpha/presentations/synposes.html
> >
> > www.cantoraccess.com/alpha/resources/resources.html
> >
> > www.cantoraccess.com/alpha/resources/publications/publications.html
> >
> > www.cantoraccess.com/alpha/resources/publications/pub_access.html
> >
> > www.cantoraccess.com/alpha/resources/publications/paper01.html
> >
> > www.cantoraccess.com/alpha/services/services.html
> >
> > www.cantoraccess.com/alpha/services/att.html
> >
> > Thanks for taking a look. In exchange for your comments, I will gladly
take
> > you for lunch or coffee next time we meet!
> >
> > Alan
> >
> > Alan Cantor
> > Cantor Access Inc.
> > alan@cantoraccess.com
> > www.cantoraccess.com
> > 416-406-5098
> >

From steven.pemberton@cwi.nl  Thu Mar  6 11:30:51 2008
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Date: Thu, 06 Mar 2008 17:30:47 +0100
To: "Gary PERLMAN" <perlman@turing.acm.org>
Subject: Re: XHTML validation for worldcat.org
From: "Steven Pemberton" <steven.pemberton@cwi.nl>
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On Thu, 06 Mar 2008 16:50:51 +0100, Gary PERLMAN <perlman@turing.acm.org>  
wrote:

> Hi Steven,

Hi Gary, nice to hear from you!

>  How are you? Are you doing anything for SIGCHI anymore?

No. After I stopped interactions, I didn't hear anything more from SIGCHI.  
I'll be at CHI this year, so who knows?

> I'm still doing the HCI Bibliography, but nothing really for SIGCHI.
>  I am contacting you because someone asked us to make our service,
> worldcat.org, XHTML compliant and I was hoping you could suggest a
> tool that we could run inside our firewall.
>  I know about the w3c tool:
> 	http://validator.w3.org/check?uri=http%3A%2F%2Fhcibib.org%2Fbs.cgi&charset=%28detect+automatically%29&doctype=Inline&group=0
> I could not tell if this tool could be downloaded and run inside our  
> firewall.
>  Any suggestions you can make would be welcome. Free software would be  
> nice,
> especially since XHTML validation can be a hard case to make, but I'd
> like to have something that is easy to use.

This is an easy one: tidy
http://www.w3.org/People/Raggett/tidy/
http://tidy.sourceforge.net/

With the right parameters it takes any old HTML input, cleans it up, and  
outputs XHTML:
http://tidy.sourceforge.net/docs/quickref.html#output-xhtml

so along the lines of:

	generatesource | tidy -output-xhtml

Good luck!

Steven

From steven.pemberton@cwi.nl  Tue Mar 11 09:24:28 2008
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To: "Gary PERLMAN" <perlman@turing.acm.org>
Subject: Re: XHTML validation for worldcat.org
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Oh I see, sorry I misunderstood you. So you need a tool that validates the  
XHTML.

I like to use Amaya, an editor/browser that does validation.
http://www.w3.org/Amaya/

It gives a list of validation errors as it loads.

Let me know if this does the trick.

Best wishes,

Steven

On Thu, 06 Mar 2008 19:38:35 +0100, Gary PERLMAN <perlman@turing.acm.org>  
wrote:

> Thanks Steven,
>
> I see that you've even been acknowledged in the tidy universe.
>
> I'm not sure if tidy is what we want because we generate our html
> in a variety of ways, so we'd just like feedback about validity problems
> so that we can fix the generation process. Can tidy do that? I guess
> we could just "diff" the original and the outut of tidy, but I was hoping
> for an output more like
>  	http://validator.w3.org/check?uri=http%3A%2F%2Fworldcat.org&charset=UTF-8
>
> Have a good time at CHI. I won't be there. My last CHI was in Monteral,
> which was conveniently a 40 minute walk from my home.
>
> Gary
>
> On Thu, 6 Mar 2008, Steven Pemberton wrote:
>
>> On Thu, 06 Mar 2008 16:50:51 +0100, Gary PERLMAN  
>> <perlman@turing.acm.org> wrote:
>>
>>> Hi Steven,
>>
>> Hi Gary, nice to hear from you!
>>
>>> How are you? Are you doing anything for SIGCHI anymore?
>>
>> No. After I stopped interactions, I didn't hear anything more from  
>> SIGCHI. I'll be at CHI this year, so who knows?
>>
>>> I'm still doing the HCI Bibliography, but nothing really for SIGCHI.
>>> I am contacting you because someone asked us to make our service,
>>> worldcat.org, XHTML compliant and I was hoping you could suggest a
>>> tool that we could run inside our firewall.
>>> I know about the w3c tool:
>>> 	http://validator.w3.org/check?uri=http%3A%2F%2Fhcibib.org%2Fbs.cgi&charset=%28detect+automatically%29&doctype=Inline&group=0
>>> I could not tell if this tool could be downloaded and run inside our  
>>> firewall.
>>> Any suggestions you can make would be welcome. Free software would be  
>>> nice,
>>> especially since XHTML validation can be a hard case to make, but I'd
>>> like to have something that is easy to use.
>>
>> This is an easy one: tidy
>> http://www.w3.org/People/Raggett/tidy/
>> http://tidy.sourceforge.net/
>>
>> With the right parameters it takes any old HTML input, cleans it up,  
>> and outputs XHTML:
>> http://tidy.sourceforge.net/docs/quickref.html#output-xhtml
>>
>> so along the lines of:
>>
>> 	generatesource | tidy -output-xhtml
>>
>> Good luck!
>>
>> Steven



From notif+zeN7Ed0psE_aF7KSv7MLnSDa4CcTsAJE-dN7id5TByxa-rsSkXQG2uDtmmi7-TVi8XMZjOf6_Hhtp3L@bounce.linkedin.com  Fri Mar 21 13:54:42 2008
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Date: Fri, 21 Mar 2008 10:54:09 -0700 (PDT)
From: Mark Ardis <mark.ardis@se.rit.edu>
To: Gary Perlman <perlman@acm.org>
Subject: Invitation to connect on LinkedIn
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LinkedIn
------------




   
Gary,

I'd like to add you to my professional network on LinkedIn.
I am trying to stay connected with all my colleagues from Wang Institute.

-Mark

Accept Mark Ardis's invite:
https://www.linkedin.com/e/isd/232161395/JKEksGqB/




   
------
(c) 2008, LinkedIn Corporation



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<html>
  <body>

  
    

  


  

<table border="0" cellpadding="0" cellspacing="0" style="width:550px; border-top:4px solid #39C; font: 12px arial, sans-serif; margin: 0 auto;"><tr><td>  
  <h1 style="font-size: 22px; margin:7px 0 12px 0; padding:0;">LinkedIn</h1>


  
  





<div style="font:13px arial, sans-serif; width:540px">  
  
  <p>
    Gary,<br/>
<br/>
I'd like to add you to my professional network on LinkedIn.
<br/>
I am trying to stay connected with all my colleagues from Wang Institute.
<br/>

<br/>
-Mark
  </p>
  <p>Accept Mark Ardis's invite:<br>
    
      
        <a href="https://www.linkedin.com/e/isd/232161395/JKEksGqB/">https://www.linkedin.com/e/isd/232161395/JKEksGqB/</a>
      
    
  </p>
</div>





  

</tr></td></table>


  <p style="width: 550px; margin: 3px auto; font: 10px arial, sans-serif; color: #999;">&#169; 2008, LinkedIn Corporation

</p>

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From alexandru.rotaru@lingo24.com  Mon Mar 24 11:23:36 2008
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Date: Mon, 24 Mar 2008 17:23:43 +0200
From: "Alex Rotaru, Lingo24" <alexandru.rotaru@lingo24.com>
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Hello

   My name is Alexandru Rotaru and I am contacting you on behalf of 
Lingo24, a translation agency that offers professional translation
services in a variety of languages.
 After I visited your website (http://www.hcibib.org) I believe you will 
find our free translation tools very useful:
- Free translation online 
(http://www.translation-services.co.uk/free-translation-online.html);
  If you decide to give your visitors access to our free translation 
tools please consider posting a link to us on your website, you could 
use the following link details: Translation agencies, url: 
http://translation-services.co.uk

Kind Regards,

    Alexandru Rotaru

-- 

= = = = =
Alexandru Rotaru
Marketing
Lingo24. Love your Language.

e. alexandru.rotaru@lingo24.com
t. +44 (0) 20 7952 7500
f. +44 (0) 8701 209 814 
w. http://www.lingo24.com
Skype: alex.rotaru
= = = = =


Lingo24 Ltd | Company Registration No. SC222407
Registered Office: 66 Queen's Road, Aberdeen, AB15 4YE, UK


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Thank you for using LinkedIn! You have joined over 20 million professionals using LinkedIn to stay connected and reach new people through trusted referrals.

Get Things Done... Better and Faster

Use LinkedIn to get whatever job you do today done better -- it's the best way to connect with:

* job candidates
* industry experts
* business partners
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Search your network now:
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Find Contacts

The average LinkedIn user knows 15 to 20 people who already have their professional network on LinkedIn. You probably do, too. Find out which of the people you know are already "LinkedIn":
http://www.linkedin.com/e/qAa3Rx9QVqF3dRDQCUUG7_vU5c/fdc/wel_findcts/

How LinkedIn Works

To learn more about LinkedIn, come and take our tour:
http://www.linkedin.com/e/qAa3Rx9QVqF3dRDQCUUG7_vU5c/tou/wel_tour/

Welcome!
- Your LinkedIn Team
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Your email: perlman@acm.org
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<span name=3D"_welcome_02"></span>
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<table width=3D"100%" border=3D"0" cellspacing=3D"15" cellpadding=3D"0" bgc=
olor=3D"#E1E1E1"><tr><td colspan=3D"2">
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sp;<font size=3D"5" face=3D"arial, helvetica, sans-serif" color=3D"#104377"=
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"1"></td></tr>
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<tr><td>&nbsp;</td><td>
<font size=3D"2" face=3D"arial, helvetica, sans-serif" color=3D"#666666">
Thank you for using LinkedIn! You have joined over 20 million professionals=
 using LinkedIn to stay connected and reach new people through trusted refe=
rrals.<br><br>
</font>
<!-- GET THINGS DONE TABLE -->
<table border=3D"0"><tr valign=3D"top"><td width=3D"40"><img src=3D"http://=
www.linkedin.com/img/v2/icon_emails_globe.gif" width=3D"32" height=3D"30" a=
lt=3D""></td><td>
<font size=3D"2" face=3D"arial, helvetica, sans-serif" color=3D"#666666">
<font size=3D"5" color=3D"#D99324">Get things done... better &amp; faster</=
font><br><img src=3D"http://www.linkedin.com/img/spacer.gif" width=3D"1" he=
ight=3D"5" alt=3D""><br>Use LinkedIn to get whatever job you do today done =
better &#8212; it's the best way to connect with:<br><br></font>
<!-- CHECKMARK TABLE -->
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center"><t=
r><td width=3D"15"><img src=3D"http://www.linkedin.com/img/v2/icon_emails_c=
heck.gif" width=3D"11" height=3D"9" alt=3D""></td><td><font size=3D"2" face=
=3D"arial, helvetica, sans-serif" color=3D"#666666">Job candidates</font></=
td><td><img src=3D"http://www.linkedin.com/img/spacer.gif" width=3D"20" hei=
ght=3D"1" alt=3D""></td><td width=3D"15"><img src=3D"http://www.linkedin.co=
m/img/v2/icon_emails_check.gif" width=3D"11" height=3D"9" alt=3D""></td><td=
><font size=3D"2" face=3D"arial, helvetica, sans-serif" color=3D"#666666">B=
usiness partners</font></td></tr><tr><td width=3D"15"><img src=3D"http://ww=
w.linkedin.com/img/v2/icon_emails_check.gif" width=3D"11" height=3D"9" alt=
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mg src=3D"http://www.linkedin.com/img/v2/icon_emails_check.gif" width=3D"11=
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f=3D"http://www.linkedin.com/e/qAa3Rx9QVqF3dRDQCUUG7_vU5c/sea/wel_search/">=
<font color=3D"#003399">Search your network now</font></a></b></font>
</td><td width=3D"50"><img src=3D"http://www.linkedin.com/img/spacer.gif" w=
idth=3D"50" height=3D"1" alt=3D""></td></tr></table>
</td><td width=3D"50"><img src=3D"http://www.linkedin.com/img/spacer.gif" w=
idth=3D"50" height=3D"1" alt=3D""></td></tr>
<tr><td>&nbsp;</td><td colspan=3D"2"><hr noshade size=3D"1"></td></tr>
<tr><td>&nbsp;</td><td colspan=3D"2">
<!-- FIND CONTACTS / HOW IT WORKS TABLE -->
<table border=3D"0" cellpadding=3D"0" align=3D"center"><tr valign=3D"top"><=
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<font size=3D"2" face=3D"arial, helvetica, sans-serif" color=3D"#666666">
<font size=3D"3" color=3D"#D99324"><b>Find Contacts</b></font><br>
<img src=3D"http://www.linkedin.com/img/spacer.gif" width=3D"1" height=3D"5=
" alt=3D""><br>
The average LinkedIn user knows <b>15 to 20 people</b> who already have the=
ir professional network on LinkedIn. You probably do, too. <a href=3D"http:=
//www.linkedin.com/e/qAa3Rx9QVqF3dRDQCUUG7_vU5c/fdc/wel_findcts/"><font col=
or=3D"#003399">Find out which of the people you know are <b>already "Linked=
In"</b></font></a>.
</font></td>
<td width=3D"20"><img src=3D"http://www.linkedin.com/img/spacer.gif" width=
=3D"20" height=3D"1" alt=3D""></td>
<td width=3D"1" bgcolor=3D"#999999"><img src=3D"http://www.linkedin.com/img=
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=3D"20" height=3D"1" alt=3D""></td>
<td width=3D"200"><font size=3D"2" face=3D"arial, helvetica, sans-serif" co=
lor=3D"#666666">
<font size=3D"3" color=3D"#D99324"><b>How LinkedIn Works</b></font><br>
<img src=3D"http://www.linkedin.com/img/spacer.gif" width=3D"1" height=3D"5=
" alt=3D""><br>
To learn more about LinkedIn, come and <b><a href=3D"http://www.linkedin.co=
m/e/qAa3Rx9QVqF3dRDQCUUG7_vU5c/tou/wel_tour/"><font color=3D"#003399">take =
our tour</font></a></b>.
</font></td></tr></table>
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t color=3D"#003399">add additional emails</font></a> | <a href=3D"http://ww=
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e/qAa3Rx9QVqF3dRDQCUUG7_vU5c/csp/wel_cntset/"><font color=3D"#003399">conta=
ct settings</font></a></font></font>
</td></tr>
<tr><td>&nbsp;</td><td colspan=3D"2"><hr noshade size=3D"1"></td></tr></tab=
le>
</td></tr></table>
</td></tr>
<!-- COPYRIGHT -->
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From perlman@turing.acm.org  Tue Apr  8 12:20:24 2008
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Date: Tue, 8 Apr 2008 12:20:21 -0400 (EDT)
From: Gary PERLMAN <perlman@turing.acm.org>
To: alund@acm.org, marycz@microsoft.com
cc: Gary perlman <perlman@turing.acm.org>
Subject: 26th CHI conference
Message-ID: <Pine.LNX.4.64.0804081203250.15915@turing.acm.org>
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Congratulations on what I hope is a successful conference.

I was getting set to add the proceedings to the hcibib
and noted that the title of the proceedings is:
 	Proceeding of the twenty-sixth annual CHI conference extended abstracts on Human factors in computing systems

In the CHI 2007 frontmatter:
 	http://portalparts.acm.org/1250000/1240624/fm/frontmatter.pdf
there are references to the 25th anniversary of CHI, but because of the
gap in 1984, I think it was the 24th CHI conference.

As you might suspect, I track this sort of thing, and according to my
records, CHI 2008 is the 25th. I was wondering if
  1. people had decided to count the 1982 conference as a CHI conference
  2. the number was derived from the year (1983 to 2008 is a 26 year span).
>From the CHI conference page in the ACM DL:
 	http://portal.acm.org/toc.cfm?id=SERIES260
I can understand adding 1982, but I could also understand adding 1981, too.
Just a bit above those is the gap for 1984, by the way.

I am not sure what to do on the page where conference numbers are most visible:
 	http://www.hcibib.org/confer.html
What do you think?

Gary

From acantor@sympatico.ca  Thu Jul  3 23:14:21 2008
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Reply-To: <alan@cantoraccess.com>
From: "Alan Cantor" <alan@cantoraccess.com>
To: "'Gary PERLMAN'" <perlman@turing.acm.org>
Cc: "Sandy Feldman" <sandy@sandyfeldman.com>
References: <NDBBIFAOLLCHBBKFDBJJCEPJGLAA.acantor@cantoraccess.com> <Pine.LNX.4.64.0807031420340.29277@turing.acm.org>
In-Reply-To: <Pine.LNX.4.64.0807031420340.29277@turing.acm.org>
Subject: RE: Accessible form question
Date: Thu, 3 Jul 2008 23:14:15 -0400
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Hi Gary,

My HTML skills are rusty -- lately I have been focusing on macro scripting,
which overwrites the web lobe of my brain. I defer to Sandy's thoughts on
accessible forms. She has devoted considerable time and effort to getting
forms right on the new "BALANCE for Blind Adults" site. See, for example:

http://66.49.201.43/volunteer/apply_volunteer.html

This form was tested by people using Jaws and Window Eyes. 

Alan

> -----Original Message-----
> From: Gary PERLMAN [mailto:perlman@turing.acm.org]
> Sent: 03-July-2008 3:09 PM
> To: Alan Cantor
> Cc: Gary perlman
> Subject: Accessible form question
> 
> Hi Alan,
> 
> I am evangelizing accessibility for OCLC, particularly for
> worldcat.org.
> 
> I've been assigning tasks to various groups to make their web forms
> accessible,
> and their creative activities have made me wonder what to do.
> 
> Here are some cases that come up a fair amount,
> and I was hoping to get an outsider's opinion.
> 
> Gary
> 
> =====================================================
> 1. There is a form element, but no convenient label.
> 
> Example: Search results with checkboxes for actions like saving to a
> list,
> but clickable titles to go to the full record.
> 
> <input type=checkbox name=check_12345>
> <a href="/record/12345">Title of 12345</a>
> ...
> 
> I tried this (use hot title as label):
> 
> <input type=checkbox id=check_12345 name=check_12345>
> <label for=check_12345><a href="/record/12345">Title of
> 12345</a></label>
> 
> and all browsers toggled the checkbox when the title was clicked, so
> I tried this
> (moved <label> inside <a> tag):
> 
> <input type=checkbox id=check_12345 name=check_12345>
> <a href="/record/12345"><label for=check_12345>Title of
> 12345</label></a>
> 
> which did what I wanted with IE6, but not Firefox.
> 
> An enterprising programmer did this (used checkbox as its own label):
> 
> <label for=check_12345>
> <input type=checkbox id=check_12345 name=check_12345 title="Title of
> 12345">
> </label>
> <a href="/record/12345">Title of 12345</a>
> 
> but that means that there is no text (literal or via alt) in the
> label.
> Maybe some readers would then go to the title= attribute, but I
> suspect not.
> 
> So I am thinking of recommending this:
> 
> <input type=checkbox id=check_12345 name=check_12345 title="Title of
> 12345">
> <label for=check_12345 style='display: none'>Title of 12345</label>
> <a href="/record/12345">Title of 12345</a>
> 
> Then there is a label, but no one can "see" it. I wonder if the
> screen reader can "see" it.
> I could use "visibility: hidden", but that takes up space.
> Maybe it would be better to use a tiny transparent gif to hold the
> label in alt text:
> 
> <input type=checkbox id=check_12345 name=check_12345 title="Title of
> 12345">
> <label for=check_12345><img src=transparent.gif height=1 width=1
> alt='Title of 12345'></label>
> <a href="/record/12345">Title of 12345</a>
> 
> =====================================================
> 2. A handy place to put a label is in a menu
> (ignoring that when the menu has a selected option, the label is not
> visible):
> 
> Example
> 
> <select id=menu name=menu>
>  	<option value=''>-- Make a selection --</option>
>  	<option value='1'>Option 1</option>
>  	<option value='2'>Option 2</option>
>  	<option value='3'>Option 3</option>
> </select>
> 
> So I have seen this:
> 
> <select id=menu name=menu>
>  	<option value=''><label for=menu>-- Make a selection --
> </label></option>
>  	<option value='1'>Option 1</option>
>  	<option value='2'>Option 2</option>
>  	<option value='3'>Option 3</option>
> </select>
> 
> A search of the html for the label for menu comes up with the right
> text,
> but I do not think that a label tag is allowed in an option.
> Maybe the tiny image with alt text is the way to go here, too.
> 
> <label for='menu'><img height=1 width=1 alt='Make a selection'
> src='transparent.gif'></label>
> <select id=menu name=menu>
>  	<option value='1'>Option 1</option>
>  	<option value='2'>Option 2</option>
>  	<option value='3'>Option 3</option>
> </select>
> 
> =====================================================
> 3. Appropriate Alt text (bonus problem)
> 
> I see a lot of constructions where an icon provides redundant
> information.
> 
> Case 1: the alt text is completely redundant
> 
> <img alt='Flag as Inappropriate' src='inapp.gif'>
> <a href='javascript: flag(this)'>Flag as Inappopriate</a>
> 
> Remedy 1:
> 
> <img alt=' ' src='inapp.gif'>
> <a href='javascript: flag(this)'>Flag as Inappopriate</a>
> 
> It turns out that many users click on the image, so it is desirable
> to make it hot.
> 
> Case 2: the alt text is redundant, but it is needed because there are
> two links
> 
> <a href='javascript: flag(this)'><img alt='Flag as Inappropriate'
> src='inapp.gif'></a>
> <a href='javascript: flag(this)'>Flag as Inappopriate</a>
> 
> Note that the reason for two links was probably to avoid an
> underlined space,
> but a space could be added with no underline using CSS.
> I have also seen the two-link construction where the alt text is
> blank,
> but that's just a link with no label (a really bad accessibility
> problem)
> 
> <a href='javascript: flag(this)'><img alt=' ' src='inapp.gif'></a>
> <a href='javascript: flag(this)'>Flag as Inappopriate</a>
> 
> Remedy 2: make into one link and replace alt text by space
> 
> <a href='javascript: flag(this)'><img alt='Flag as Inappropriate'
> src='inapp.gif'>Flag as Inappopriate</a>
> 
> While I'm thinking about alt text...
> 
> Some accessibility checkers do not allow for empty alt text or for a
> single character,
> but these seems fine to me:
> 
> <img alt='*' src='bullet.gif'>Item
> <img alt='-' src='bullet.gif'>Item
> <img alt='+' src='bullet.gif'>Item
> 
> Maybe it should be "* "?

From sandy@sandyfeldman.com  Fri Jul  4 08:30:25 2008
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hi Alan, hi Gary,

I am feeling a bit badly about not replying to yesterday's question 
about forms. I am really swamped around here ... I hope the forms on the 
balance site help.

http://balancefba.org/services/apply_employment.html
http://balancefba.org/services/apply_general.html
http://balancefba.org/volunteer/apply_volunteer.html

lots of screen reader users tried them out and found them accessible.
Please let me know if you are still having trouble with this next week - 
I think the dust should settle around here ...

Sandy
~~~~~~~~~~~~~~~~~~~~~~~~~~~
http://www.sandyfeldman.com

> My HTML skills are rusty -- lately I have been focusing on macro scripting,
> which overwrites the web lobe of my brain. I defer to Sandy's thoughts on
> accessible forms. She has devoted considerable time and effort to getting
> forms right on the new "BALANCE for Blind Adults" site. See, for example:
> 
> http://66.49.201.43/volunteer/apply_volunteer.html
> 
> This form was tested by people using Jaws and Window Eyes. 


From acantor@sympatico.ca  Fri Jul  4 10:20:21 2008
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Hi Gary,

An excellent resource on accessible forms:

http://www.webaim.org/techniques/forms/

One of the compromises we made on the Balance site was to use <legend>, but
NOT use it to advantage. Therefore we have this:

<fieldset>
<legend><span>How did you find out about BALANCE?</span></legend>
<input type="radio" name="found BALANCE" id="C.N.I.B." value="C.N.I.B."
/><label for="C.N.I.B.">I found out about BALANCE through the
C.N.I.B.</label>

<br /><input type="radio" name="found BALANCE" id="Website" value="Website"
/><label for="Website">I found out about BALANCE through a website or search
engine</label>

<Etc.>

</fieldset>

Instead of this less verbose version:

<fieldset>
<legend><span>How did you find out about BALANCE?</span></legend>
<input type="radio" name="found BALANCE" id="C.N.I.B." value="C.N.I.B."
/><label for="C.N.I.B.">Through the C.N.I.B.</label>

<br /><input type="radio" name="found BALANCE" id="Website" value="Website"
/><label for="Website">Through a website or search engine</label>

<Etc.>

</fieldset>

If I recall correctly, the reason for opting for the first instead of the
second was that Window-Eyes ignores <legend> by default. The client decided
that novice screen reader users who need BALANCE services probably lack the
ability to change the setting.

One can code web pages to be strictly accessible, or to provide practical
accessibility.

Alan


> -----Original Message-----
> From: Sandy Feldman [mailto:sandy@sandyfeldman.com]
> Sent: 04-July-2008 8:30 AM
> To: alan@cantoraccess.com
> Cc: 'Gary PERLMAN'
> Subject: Re: Accessible form question
> 
> 
> hi Alan, hi Gary,
> 
> I am feeling a bit badly about not replying to yesterday's question
> about forms. I am really swamped around here ... I hope the forms on
> the
> balance site help.
> 
> http://balancefba.org/services/apply_employment.html
> http://balancefba.org/services/apply_general.html
> http://balancefba.org/volunteer/apply_volunteer.html
> 
> lots of screen reader users tried them out and found them accessible.
> Please let me know if you are still having trouble with this next
> week -
> I think the dust should settle around here ...
> 
> Sandy
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~
> http://www.sandyfeldman.com
> 
> > My HTML skills are rusty -- lately I have been focusing on macro
> scripting,
> > which overwrites the web lobe of my brain. I defer to Sandy's
> thoughts on
> > accessible forms. She has devoted considerable time and effort to
> getting
> > forms right on the new "BALANCE for Blind Adults" site. See, for
> example:
> >
> > http://66.49.201.43/volunteer/apply_volunteer.html
> >
> > This form was tested by people using Jaws and Window Eyes.


From bounce-uietips-10746917@titan.sparklist.com  Wed Jul  9 16:35:48 2008
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Date: Wed, 9 Jul 2008 13:12:21 -0700
Subject: UIEtips: Producing Great Search Results
To: "perlman@TURING.ACM.ORG" <perlman@TURING.ACM.ORG>
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UIEtips: Producing Great Search Results -- Harder than It Looks 
7/09/08

Contents:

- Letter from the Editor 
- UI13: Last Chance for $1,849 Pricing on July 15th
- Feature Article: Producing Great Search Results -- Harder than It Looks
- UIE Virtual Seminar: The Five Types of Navigation Pages 
- UIE Podcast: What Makes a Great Information Architect?


- o - o - o -

--> Letter from the Editor

Greetings,

When you study how designs get made as much as we have, you start to
notice something: good design is directly related to effort. Good
design takes a lot of work. Bad design, as the bumper sticker
says, "it just happens."

You won't find this to be any more true than in the design of
effective search results pages. Search results look easy. After all,
the engine has done all the heavy lifting. It's taken the user's
query and scoured through the millions of bits of data to narrow the
results down to a presentable set. All you have to do now is just
display the results, right?

Well, after watching hundreds of users try to accomplish their goals
with hundreds of web sites, we can now say, without any hesitation,
that it's not easy to produce a great search results page. In fact,
we're confident that it really takes a lot of hard work and skill to
make something that will create a delightful experience for your
users.

In today's UIEtips, we present the first of a two-part article,
Producing Great Search Results: Harder Than It Looks. Fortunately,
having now watched all of these users, we've seen some really
interesting patterns in how the most effective search results pages
pull it off. And, over the next two weeks, we'll share those with
you.

Search results pages are just part of a site's information
architecture. If you want to ensure your users get to the content
they seek, you'll want to attend Donna (Maurer) Spencer's full-day,
in-depth seminar, Information Architecture Essentials: Best
Practices for Organizing Your Site's Content. This is just one of
the excellent seminars we're offering at this year's User Interface
13 Conference. You'll find all the details, including the low
registration price you'll get if you register by Tuesday (7/15) on
our web site: http://uiconf.com

Have you been working on your search results pages? Have you noticed
design patterns that have made your site more effective? We want to
hear about your experience. Share your thoughts with us on our blog:
http://tinyurl.com/58owbz

Enjoy the article,

Jared Spool 
Editor, UIEtips

p.s. Don't forget to check out the fantastic program we've lined up
for this year's UI13 conference. You'll really want to sign up by
July 15th to take advantage of our $1,849 pricing for all four days
of the event. ( http://www.uiconf.com )

- o - o - o -

--> UI13: Last Chance for $1,849 Pricing on July 15th

Don't miss your opportunity to attend 4 days filled with insights
from the field's greatest experts. Hundreds of you have already
registered for the UI13 Conference, and hundreds more have been
calling and emailing us for program details.
( http://www.uie.com/events/uiconf/ )

At UI13, we've asked the most forward-thinking minds in the world of
experience design to address your biggest challenges. Our expert
speakers will present on today's most pressing topics, including
interaction design, information architecture, agile development,
innovation, usability testing, Ajax, product strategy, and visual
design.

If you're thinking about signing up, this is the time to do it.
Register right away and you'll get in at the low price of $1,849 --
a savings of more than $1,800 off the final walk-in registration
price. After July 15th, the pricing will go up by more than $300.

See details about the full conference program at 
http://www.uiconf.com/


- o - o - o -

--> Feature Article: Producing Great Search Results: Harder than It 
Looks -- Part 1

By Jared M. Spool

When creating a search results page, it's unfortunately too easy to
produce an ineffective design. We know this because, in the course
of our research, we've studied hundreds of search results pages.
Many of the pages we've studied hurt the user's experience purely
because of their design.

A slew of problems occur when users encounter an ineffective search
results page: Users can't identify what is relevant to their search.
Many of the links are irrelevant to them. They find it hard to tell
the differences between the various results, making the choice
difficult. These problems force users to click into each result,
often ending with them abandoning the search altogether.

The good news is we've seen many effective search results pages.
This means there's hope. It also means we can start to look for
patterns that separate the effective designs from their less
effective counterparts.

> Good Design Doesn't Just Happen

In our research, every time we found a site where the search results
were doing what they should, we also found a team that had worked
really hard to make it that way.

Those teams all have something in common. They've experimented
thoroughly, trying out dozens of designs and repeatedly watching
users. They've frequently scoured their search log data, studying
the terms users employ and comparing them to the results the site
generated.

They've ended up with great search result pages, but it has taken
months (and in some cases, years) of constant studying to get to
this point. There is no way, as far as we know, that you can produce
a great search results page without spending the time and effort to
build it.

> Understand the Tasks

We know from watching users that, on most sites, they use Search
after they've scanned the page for their trigger words. Trigger
words are the words that will 'trigger' them into clicking on a
link.

If they can't find their trigger words, only then do they turn to
the search box. And, what do they type? Their trigger words. Once
they start searching, everyone has a similar expectation: a search
results page that will move them forward in achieving their goal.

When we talk to designers about how they approach the search results
page, they tell us that they want to give their users a list of
great choices from which they'll choose. This approach focuses these
designers on creating a showcase of choices. The showcase leads
developers to think choices is a good thing.

However, here's an interesting finding from our research. Users
don't necessarily want to choose. They aren't looking for a
showcase. They are looking for the magic item that will solve their
needs. If the system can't figure it out, well then, they want to
see the selection that contains their magic item. But, if the system
only provides a single magic item, they'll be happy -- assuming it's
exactly what they want.

Instead, we've found the best designers don't take a showcase
approach to the search results page. They look at the user's
objectives and try to find ways to get the magic item in front of
them. Of course, what makes an item into "that item" will vary based
on the user's tasks.

For example, someone looking for hotels in Aruba may type "Aruba"
into a hotel site. There's not a lot of information here other than
they are looking for a hotel in Aruba. But that doesn't mean the
search is generic.

That user could be looking for the cheapest hotel in August. Or,
they could be looking for the hotel they've heard has a private
island. Or, they could be looking for a hotel that is hassle free,
since they had a horrible experience last time with dirty rooms and
bad service. Or, they could be looking for a hotel that is right on
the beach.

Users don't wake up in the morning thinking a good day will be a day
filled with search queries. They have specific goals and objectives,
based on their current scenario and context. Design teams with solid
personas with well-defined scenarios will find the design process to
be easier, since they can derive specific search tasks right from
the scenario descriptions.

> Scent Trumps Accuracy

In looking at how users think the search process works, we learned
that the results don't have to be the exact page the user is
seeking. They are not expecting their answer to appear as soon as
they press the Search button.

The users also don't need the search results page to contain a link
to the page with the answer. Instead, users are looking for
something that moves them forward. They don't care how many clicks
it takes, as long as each click is clearly getting them closer to
their goal.

In the search for a hotel room in Aruba, the search results page
wouldn't have to provide a detailed list of the specific hotel rooms
("A king suite with an ocean view for $79 a night") that are low
cost. It only has to provide good scent that tells the
price-sensitive traveler that, by clicking on the result, they are
going to end up with a room that matches their criteria.

For example, HotelRooms.com, when given the search term "Aruba",
gives detailed descriptions of each property, but no prices. This
won't help the price-sensitive traveler scenario. You can see
thw HotelRooms.com design at: 
http://www.uie.com/articles/search_results/#HotelRooms

In contrast, Hotels.com shows price, distance from important
landmarks (like downtown), and ratings. You can see
thw Hotels.com design at: 
http://www.uie.com/articles/search_results/#Hotels

In fact, many of the best hotel sites don't present travelers with
any room specific information in the search results. Instead, the
results focus on the hotel properties. Only once the user selects a
property do they learn what their room choices are. For example, on
Marriott.com, a guest only sees the available rooms once they select
a specific hotel.

Search results don't have to bring you directly to the final page.
They just have to bring you to a page with even better information
scent than the page you just had.

In Part II, we'll talk about how information scent works on search
results pages and what designers can do to build more effective
experiences for their users.

> Want to Learn More?

If you're interested in getting a complete grounding in information
architecture, including a solid overview of metadata,
classification, and categorization theory, than you'll want to check
out Donna (Maurer) Spencer's full-day seminar at UI13. See her
seminar at http://tinyurl.com/5wuqcp

+  +  +

Jared's article is also available on our website at:
http://www.uie.com/articles/search_results/

+  +  +

Have you been working on your search results pages? Have you noticed
design patterns that have made your site more effective? We want to
hear about your experience. Share your thoughts with us on our blog:
http://tinyurl.com/58owbz


- o - o - o -

--> UIE Virtual Seminar: The Scent of a Web Page: The Five Types of
Navigation Pages

The Scent of a Web Page: The Five Types of Navigation Pages   
Date: July 17th, 2008 -- 1pm ET / Noon CT / 11am MT / 10am PT

You work hard providing top-notch content on your site. Will your
users find it? If they don't find it, all that effort is for nothing.
What can you do to guarantee that users find the content they've come
looking for?

In July's UIE Virtual Seminar, Jared M. Spool will present the most
up-to-the-minute research on how users navigate sites. You will
learn best practices for designing the different types of navigation
pages, including the Home Page and Content Pages.

    (You can read the full seminar details at:
     http://www.uie.com/events/virtual_seminars/scent_web_page/ )

You'll come away from this seminar understanding why trigger words are
critical to users successfully finding their content, why the best
sites prevent users from using Search, how exposing a site's hierarchy
can increase the success of the user, and how designing longer pages
helps users find what they seek.

--> Special offer: $99 Pricing for Virtual Seminar

As a UIEtips newsletter subscriber, you and your colleagues can
register for the UIE Virtual Seminar for our lowest price of $99 --
a savings of $30 off the regular price. When you sign up, enter the
promotion code "UIETIPS" and you'll get in at the lowest price
available.

We're expecting this seminar to sell out and space is limited. Sign up
today: http://www.uie.com/events/virtual_seminars/scent_web_page/


- o - o - o -

--> UIE Podcast: What Makes a Great Information Architect?

Recently, Jared M. Spool chatted with Donna (Maurer) Spencer, a 
world-renowned information architect and owner of the freelance 
agency, MaadMob.

In this interview, Jared and Donna discuss what separates good
information architects from great information architects. According
to Donna, a great information architect must possess strong people
skills. They also need to think structurally, work strategically,
and synthesize the smallest details right away.

To listen to the podcast, go to http://tinyurl.com/5fs53s

+  +  +

Do you have feedback or comments on our article? Send us your
thoughts on our blog at: http://tinyurl.com/58owbz



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From perlman@turing.acm.org  Thu Jul 10 11:58:43 2008
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From: Gary PERLMAN <perlman@turing.acm.org>
To: Alan Cantor <alan@cantoraccess.com>
cc: Sandy Feldman <sandy@sandyfeldman.com>,
        Gary perlman <perlman@turing.acm.org>
Subject: RE: Accessible form question
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Dear Alan and Sandy,

Thanks for your input. The WebAIM techniques is a good article,
but it does have the drawback like your caveat below: suggests
(not) using some feature because of the default / changing
behaviour of this browser or that screen reader. I always wonder
what this user or that user is going to experience based on their
assistive technology, and give up wondering for tools like JAWS,
which are highly programmable and hence highly variable.

I liked the use of invisible labels for when the label is not
desired for sighted users:
 	<label for="search" sytle="display: none"><input id="search" ... /></label>
We've used that, but not tested it on real users (in part because of the
variability issue). It keeps some, but not all, automated accessibility checkers
happy.

Recently, I found what I think is a problem with labels for checkboxes.
The basic setup is that search results are displayed like:
 	[ ] 1.	<Title> (hotlinked to detailed info)
 			Author info
 			Publication info
If I use the title as the label, then some browsers toggle the checkbox
when the title is clicked, making it hard for users to get to the details.
No matter how I nest the label tag in the anchor, some browser has problems.
To add _something_ to use as a label, one developer did this:
 	<label for='item1'><input type='checkbox' id='item1' title='title + author'></label>
That is, they used the checkbox as its own label, hoping that the title= attribute
would be useful. I think JAWS could be programmed to use this, but in general,
I suspect that the label for the checkbox would be "checkbox" at best, but I am just guessing.
Based on the BALANCE form label for the searchbox, I think that's the best way to go
(although I wonder if some clever screen reader will notice that the label is not
displayed and then ignore it).

I liked the recordings of different screen readers, but I wish the WebAIM article
had better examples of before and after comparisons (e.g., without label tags,
then with label tags).

In various places, I saw discussions of what we call JavaScript menus
(also called by us "whoosh menus" -- really!) that do a submit for the
onChange event. I spent a lot of time avoiding these, or working around
them by adding invisible links to accessible menus before the JS menus,
only to find that all browsers (maybe not all, but all our users use)
support Alt-Down to open the menu and allow up and down changes without
triggering the onChange event. I gave up trying to do anything about
JS menus, but I wonder if users who need it know about Alt-Down.

Well, back to evangelizing....

Gary

On Fri, 4 Jul 2008, Alan Cantor wrote:

> Hi Gary,
>
> An excellent resource on accessible forms:
>
> http://www.webaim.org/techniques/forms/
>
> One of the compromises we made on the Balance site was to use <legend>, but
> NOT use it to advantage. Therefore we have this:
>
> <fieldset>
> <legend><span>How did you find out about BALANCE?</span></legend>
> <input type="radio" name="found BALANCE" id="C.N.I.B." value="C.N.I.B."
> /><label for="C.N.I.B.">I found out about BALANCE through the
> C.N.I.B.</label>
>
> <br /><input type="radio" name="found BALANCE" id="Website" value="Website"
> /><label for="Website">I found out about BALANCE through a website or search
> engine</label>
>
> <Etc.>
>
> </fieldset>
>
> Instead of this less verbose version:
>
> <fieldset>
> <legend><span>How did you find out about BALANCE?</span></legend>
> <input type="radio" name="found BALANCE" id="C.N.I.B." value="C.N.I.B."
> /><label for="C.N.I.B.">Through the C.N.I.B.</label>
>
> <br /><input type="radio" name="found BALANCE" id="Website" value="Website"
> /><label for="Website">Through a website or search engine</label>
>
> <Etc.>
>
> </fieldset>
>
> If I recall correctly, the reason for opting for the first instead of the
> second was that Window-Eyes ignores <legend> by default. The client decided
> that novice screen reader users who need BALANCE services probably lack the
> ability to change the setting.
>
> One can code web pages to be strictly accessible, or to provide practical
> accessibility.
>
> Alan
>
>
>> -----Original Message-----
>> From: Sandy Feldman [mailto:sandy@sandyfeldman.com]
>> Sent: 04-July-2008 8:30 AM
>> To: alan@cantoraccess.com
>> Cc: 'Gary PERLMAN'
>> Subject: Re: Accessible form question
>>
>>
>> hi Alan, hi Gary,
>>
>> I am feeling a bit badly about not replying to yesterday's question
>> about forms. I am really swamped around here ... I hope the forms on
>> the
>> balance site help.
>>
>> http://balancefba.org/services/apply_employment.html
>> http://balancefba.org/services/apply_general.html
>> http://balancefba.org/volunteer/apply_volunteer.html
>>
>> lots of screen reader users tried them out and found them accessible.
>> Please let me know if you are still having trouble with this next
>> week -
>> I think the dust should settle around here ...
>>
>> Sandy
>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~
>> http://www.sandyfeldman.com
>>
>>> My HTML skills are rusty -- lately I have been focusing on macro
>> scripting,
>>> which overwrites the web lobe of my brain. I defer to Sandy's
>> thoughts on
>>> accessible forms. She has devoted considerable time and effort to
>> getting
>>> forms right on the new "BALANCE for Blind Adults" site. See, for
>> example:
>>>
>>> http://66.49.201.43/volunteer/apply_volunteer.html
>>>
>>> This form was tested by people using Jaws and Window Eyes.
>
>

From aking@websiteoptimization.com  Sun Jul 20 10:29:38 2008
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gary,

first, thanks for your support for my last book, it really
made a difference.

http://www.hcibib.org/readings.html

now that speed is out of print, i've got a new book for your
consideration. Website Optimization Secrets is out this
week from O'Reilly. i wonder if you'd be interested in getting
a free copy? the book covers both web marketing (search engine
optimization, ppc, conversion) and web performance in a complete
way. more info here:

http://www.websiteoptimization.com/secrets/

just out this week, 1.5 years in the making, 6 experts.
let me know if you'd like a free review copy sent over.

best,

- andy

From bounce-uietips-10746917@titan.sparklist.com  Tue Jul 22 09:45:37 2008
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Date: Tue, 22 Jul 2008 06:31:29 -0700
Subject: UIE Virtual Seminar: Galleries -- Your Site's Hardest Working Pages
To: "perlman@TURING.ACM.ORG" <perlman@TURING.ACM.ORG>
From: "Jared M. Spool" <jared.m.spool@uie.com>
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Greetings,

I'm excited to announce we'll be bringing back one of our most
popular Virtual Seminars, Galleries: The Hardest Working Pages on
Your Site, on Thursday, August 14th, 2008.

Since I first delivered this presentation on Gallery Pages back in
late 2006, our researchers have discovered several new and
provocative findings. In this seminar, I'll take a detailed look at
your site's most critical page: the gallery. Galleries are the most
used navigational element on any web site and many sites have
hundreds of them. And yet, they are often the most difficult pages
to design well.

    ( You can find the virtual seminar details at 
     http://www.uie.com/events/virtual_seminars/gallery/ )

Plus, as a very special offer only for our UIEtips subscribers, you
can register for the Virtual Seminar for our lowest pricing of $99
-- a savings of $30 off the regular price. See the full promotion
details at the bottom of this email.

--> Galleries: The Hardest Working Pages on Your Site 
    Date: August 14th, 2008 -- 1pm ET / Noon CT / 11am MT / 10am PT

Acting as the crossroads for your users path to their desired
content, a solid gallery page tells the user what they'll find and,
just as importantly, tells them which paths will take them away from
their goal. The hardest part of designing a successful website is
ensuring the gallery pages do their job.

In this presentation, Jared will share some of UIE’s most
important findings about gallery page design. You'll learn:

    * How to utilize the Scent of Information to ensure the user's 
      trigger words are present    
    * The role galleries play in helping users make confident choices    
    * The key elements that search result pages borrow from the average 
      gallery
    * Strategies for ordering links for easy findability 
    * When images help and when they get in the way  
    * How dynamic Ajax elements can help or hinder a user finding what 
      to click on

I will show you some of the latest design thinking from Netflix,
Best Buy, Bureau of Labor Statistics, SonyEricsson, and Citibank, to
name a few.

--> Special Offer: $99 Pricing for Virtual Seminar 

As a UIEtips newsletter subscriber, you and your colleagues can
register for the UIE Virtual Seminar at our lowest price of $99 --
a savings of $30 off the regular price. When you sign up, enter
the promotion code "UIETIPS" and you'll get in at the lowest price 
available.

We're expecting this seminar to sell out and space is limited. Sign up 
today: http://www.uie.com/events/virtual_seminars/gallery/

I hope to see you virtually very soon.

Jared M. Spool 
Executive Producer, 
UIE Virtual Seminars

p.s. Remember to sign up using promotion code "UIETIPS" and attend
the Virtual Seminar for only $99. This event will sell out. Register
now at: http://www.uie.com/events/virtual_seminars/gallery/
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From athenia02@earthlink.net  Wed Jul 23 13:28:14 2008
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Subject: Re: new book Website Optimization Secrets from O'Reilly
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At 01:13 PM 23/07/2008, you wrote:
>Hi Andy,

gary,

>Thanks for the book!

sure, you are welcome.

>I like it,

glad to hear it :)

>but I think I'll like it more with
>some more skimming. I'll switch the hcibib readings page soon.

wonderful, tx for the mention. an amazon review would be wonderful
as well. can you link back to the companion site?

http://www.websiteoptimization.com/secrets/


>I noted, with some surprise, that the US and Canadian prices
>were the same. You'd be surprised how much this issue has
>been discussed in Canada over the past year or two:
> 
>http://finance.yahoo.com/echarts?s=CADUSD=X#chart1:symbol=cadusd=x;range=5y

yes, i saw that, equity at last

>Gary
>
>On Sun, 20 Jul 2008, Andrew King wrote:
>
>>gary,
>>
>>first, thanks for your support for my last book, it really
>>made a difference.
>>
>>http://www.hcibib.org/readings.html
>>
>>now that speed is out of print, i've got a new book for your
>>consideration. Website Optimization Secrets is out this
>>week from O'Reilly. i wonder if you'd be interested in getting
>>a free copy? the book covers both web marketing (search engine
>>optimization, ppc, conversion) and web performance in a complete
>>way. more info here:
>>
>>http://www.websiteoptimization.com/secrets/
>>
>>just out this week, 1.5 years in the making, 6 experts.
>>let me know if you'd like a free review copy sent over.
>>
>>best,
>>
>>- andy
>
>
>
>
>No virus found in this incoming message.
>Checked by AVG.
>Version: 8.0.101 / Virus Database: 270.5.3/1564 - Release Date: 
>7/21/2008 6:42 AM

Andrew B. King, MSME  aking@websiteoptimization.com
Founder:              WebSiteOptimization.com, Optimizationweek.com, 
Webreference.com
Author:               Website Optimization 
Secrets->Websiteoptimization.com/secrets/
Voice:                734.476.6611    Fax 734.661.1331 

From ben@cs.umd.edu  Tue Jul 29 15:26:24 2008
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From: "Shneiderman, Ben" <ben@cs.umd.edu>
To: "Gary PERLMAN" <perlman@turing.acm.org>
Cc: "Plaisant, Catherine" <plaisant@cs.umd.edu>,
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HI Gary... thanks for your response... received by satellite on a boat off Norway!  Back on Aug 9.
 
  A little link to get an html table with missing years filled in as zero would be great.  I would like to harvest these into a spreadsheet and then do my visualization of rising and falling topics in HCI.
 
  One little issue is how far back to go, since I want a nice table with a column for each year.  So I would pick a year like 1975 (or 1970) and then always go from 2008 to 1975.
 
  I am copying to grad student Machon Gregory whose search software can find sharpest spikes, rises, or increases.... I hope he could use this as a test dataset for his work.
 
  Now we need to compile a list of interesting words that define the field of HCI.
 
  Thanks thanks thanks... Ben 

________________________________

From: Gary PERLMAN [mailto:perlman@turing.acm.org]
Sent: Tue 7/29/2008 2:02 PM
To: Shneiderman, Ben
Cc: Plaisant, Catherine
Subject: RE: trends in HCI from HCIBIB


Gary 

Hi Ben,

Good to hear from you. I missed your mail in the sea of spam this account gets.

We do both holidays, but in Montreal, there are fireworks for Canada Day.

The information used to make the Date menu is readily available.
I can add a little link next to the date menu to get the data, or it could be a format.
Would you want an html table, xml, other format, or -- shudder -- an option for each?
Would you want years missing between the first and last to be filled in?
The little link would implement some kind of API, so instead of doing a search
and saving the data for dates, you could do something like:
        http://hcibib.org/bs.cgi?format=datetable&&query=photography
If this were to send back XML, I could imagine it being used as a web service
that might feed an application that does comparative displays, such as you
describe below.

You know I did a bit of visualization this on this page, which highlights starts and stops
to publication activity more than anything:
        http://www.hcibib.org/authors.html
I guess I could add color/density coding to those counts.

Note that the dates work for more complex queries than single terms:
        http://www.hcibib.org/bs.cgi?query=command+nam*&numrecs=25&sortkey=byDate&highlight=checked&&format=full&number=checked&facetsize=20

As for the visualization... That's a nice name viewer. It would have made
choosing my son's name, George, easier in 1996 (pre Bush Jr.) I can see
that I was right that another candidate, Alex, was rising then, and hence
a name to avoid.

Let mw know and I'll pop something in there.

Best wishes, and regards to Jenny, et salut a toi, Catherine,

Gary

On Tue, 29 Jul 2008, Shneiderman, Ben wrote:

> HI Gary,
>
>  Just checking back with you to see if you got this note and if you can
> help... Ben S
>
> _____________________________________________
> From: Shneiderman, Ben
> Sent: Sunday, July 06, 2008 6:03 PM
> To: perlman@acm.org
> Cc: Shneiderman, Ben; Plaisant, Catherine
> Subject: trends in HCI from HCIBIB
>
> HI Gary,
>
>  Happy July 4th weekend (or do you celebrate Canada Day?) .... I hope
> you are enjoying some good times somewhere.
>
>  Jenny and I are in Snowmass, CO enjoying mountain sunshine, hiking and
> bits of the Aspen Ideas Festival.... And I'm getting going on the 5th
> edition of the Designing the User Interface.  I have Catherine Plaisant
> working with me and we are taking on two other partners to update some
> of the chapters.
>
>  As usual I am looking at what has changed, and generally what are the
> trends in HCI.  So for example if I search HCIBIB on "photography" I
> find 46 hits nicely arranged in reverse chronological order, but it
> takes me a while to tease out the table:
>
> 2008          1
>       2007    6
>       2006    8
>       2005    5
>       2004    7
>       2003    4
>       2002    3
>       2001    1
>       2000    2
>       1999    2
>       1998    1
>       1997    1
>       ...
>       1991    0
>       1990    1
>       1989    1
>
> Of course, if I search on "photo" I get 122 hits and "photos" gets 118
> hits, but it takes me a while to tease out the table of hits per year to
> see when topics rose or fell.
>
> My ambition goes further, so I would like to explore other topics such
> as:
>  Wii gets only 5, all in 2007 or 2008.
> But some terms are busier:
>  Haptic gets 212 hits, Multimodal gets 514, menu gets 512, mouse gets
> 584, emotion 159, agent 507, anthropomorphic 39, privacy 369, etc.
>
>
> So I'm on your email asking if you have an easy way for me to get the
> table to hits by year for any given term?
>
>
> That's the MAIN question, but secondary ideas are to have a barchart
> view and then what might be fun is to develop a viewer for key terms in
> HCI (do you have a list of terms or is the Computing Reviews categories
> as good as it gets?) like the Baby Name Voyager
> http://www.babynamewizard.com/voyager
>
> A student did an implementation this spring (for the Global Terror
> Database) which he might revise to fit this project:
> http://www.cs.umd.edu/~jhl/gtd/GtdExplorer.swf
> http://www.cs.umd.edu/~jhl/gtd/compare.html
>
>  So let me know what you think of this idea - it could lead to a nice
> analysis for my book and a nice addition to HCIBIB.  It seems to provide
> a good way to look at the changes in HCI.  We also have software to
> search for rising/falling, spikes/sinks, etc. to find which terms have
> peaked or are rising rapidly... so this might be a good database to test
> those ideas.
>
>       Best wishes... Ben S
>
>
>
>




From ben@cs.umd.edu  Sat Aug  2 04:13:42 2008
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From: "Shneiderman, Ben" <ben@cs.umd.edu>
To: "Gary PERLMAN" <perlman@turing.acm.org>
Cc: "Plaisant, Catherine" <plaisant@cs.umd.edu>,
        "Gregory, Machon" <mbg@cs.umd.edu>,
        "Shneiderman, Ben" <ben@cs.umd.edu>
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HI Gary and Machon,

   Thanks to Gary for getting this set up.  I ran ten terms and copied
the results into Excel (see XLS attached with vertical and horizontal
tables), then fiddled to get it into Spotfire, which produced a nice
view (see PPT attached).  This was fun and interesting.

  So the next step I think is to ask Machon to scale up to the 123 terms
I collected (see attached DOC list), and run these against HCIBIB.ORG.
I hope you can write some script to do this automatically and select the
Dates box, then harvest into Excel. (if you have to do this by hand it
probably will take only about an hour or two).=20

  Then you should import into TimeSearcher with Feature Finder, so as to
explore and identify spike/sink, rise/fall, increase/decrease, and other
features.  This is a modest sized test case that we care about so it
should be useful to validate the ranking features.

  Thanks to Gary... we'll keep you informed.

  Machon... let me know what to expect about your doing this, and the
rest of your writing...=20

    Best wishes... I'm watching the start of the partial solar eclipse
viewed from Northern Norway (through the clouds) as I work on the 5th
edition of Designing the User Interface.    Amazing world... Ben


-----Original Message-----
From: Gary PERLMAN [mailto:perlman@turing.acm.org]=20
Sent: Wednesday, July 30, 2008 8:00 PM
To: Shneiderman, Ben
Cc: Plaisant, Catherine; Gregory, Machon
Subject: RE: trends in HCI from HCIBIB

Here are some ideas about "interesting words". These are based on
partitioning the hcibib database
using some key terms, such as dates, conferences, even people.

Dates are easy, even though they are in the general index. The rest is
noise, term wise:
 	http://hcibib.org/bs.cgi?facetsize=3D20&query=3D1982
 	http://hcibib.org/bs.cgi?facetsize=3D20&query=3D1992
 	http://hcibib.org/bs.cgi?facetsize=3D20&query=3D2002
You can see there is some noise in the Dates limiting menu. Choose 1992
and you get back
the exact same list. Under a lot of pressure, I could add a date-only
index, but it would not
change the top terms, which are in the subjects limiting menu. Now
you'll ask me for a link
to print the subjects table. Anyways, do that for different years and
check the terms.
Send me stopwords to filter out of the subjects.

Check out the top authors in those years and there's Ben!

Other comparsons can be done with journals and conferences. The Source
limit menu
shows the codes that appear in the database, so all the CHI conference
papers contain
C.CHI, and a wildcard will get them all:
 	http://hcibib.org/bs.cgi?facetsize=3D20&query=3DC.CHI.*
Compare that to another conference, say UIST or CSCW:
 	http://hcibib.org/bs.cgi?facetsize=3D20&query=3DC.UIST.*
 	http://hcibib.org/bs.cgi?facetsize=3D20&query=3DC.CSCW.*
Or compare journals:
 	http://hcibib.org/bs.cgi?facetsize=3D20&query=3DJ.HCI.*
 	http://hcibib.org/bs.cgi?facetsize=3D20&query=3DJ.TOCHI.*

And you can compare people:
 	http://hcibib.org/bs.cgi?facetsize=3D20&query=3DShneiderman_B*
 	http://hcibib.org/bs.cgi?facetsize=3D20&query=3DCarroll_J*

That's all single terms. Looking for highly co-occurring terms
seems like it might be hard, but I suspect it would not be too hard
within a set of a few thousand search results, not that I am
volunteering
to do anything there.

Ca suffit!

Gary

On Tue, 29 Jul 2008, Shneiderman, Ben wrote:

> HI Gary... thanks for your response... received by satellite on a boat
off Norway!  Back on Aug 9.
>
>  A little link to get an html table with missing years filled in as
zero would be great.  I would like to harvest these into a spreadsheet
and then do my visualization of rising and falling topics in HCI.
>
>  One little issue is how far back to go, since I want a nice table
with a column for each year.  So I would pick a year like 1975 (or 1970)
and then always go from 2008 to 1975.
>
>  I am copying to grad student Machon Gregory whose search software can
find sharpest spikes, rises, or increases.... I hope he could use this
as a test dataset for his work.
>
>  Now we need to compile a list of interesting words that define the
field of HCI.
>
>  Thanks thanks thanks... Ben
>
> ________________________________
>
> From: Gary PERLMAN [mailto:perlman@turing.acm.org]
> Sent: Tue 7/29/2008 2:02 PM
> To: Shneiderman, Ben
> Cc: Plaisant, Catherine
> Subject: RE: trends in HCI from HCIBIB
>
>
> Gary
>
> Hi Ben,
>
> Good to hear from you. I missed your mail in the sea of spam this
account gets.
>
> We do both holidays, but in Montreal, there are fireworks for Canada
Day.
>
> The information used to make the Date menu is readily available.
> I can add a little link next to the date menu to get the data, or it
could be a format.
> Would you want an html table, xml, other format, or -- shudder -- an
option for each?
> Would you want years missing between the first and last to be filled
in?
> The little link would implement some kind of API, so instead of doing
a search
> and saving the data for dates, you could do something like:
>        =
http://hcibib.org/bs.cgi?format=3Ddatetable&&query=3Dphotography
> If this were to send back XML, I could imagine it being used as a web
service
> that might feed an application that does comparative displays, such as
you
> describe below.
>
> You know I did a bit of visualization this on this page, which
highlights starts and stops
> to publication activity more than anything:
>        http://www.hcibib.org/authors.html
> I guess I could add color/density coding to those counts.
>
> Note that the dates work for more complex queries than single terms:
>
http://www.hcibib.org/bs.cgi?query=3Dcommand+nam*&numrecs=3D25&sortkey=3D=
byDat
e&highlight=3Dchecked&&format=3Dfull&number=3Dchecked&facetsize=3D20
>
> As for the visualization... That's a nice name viewer. It would have
made
> choosing my son's name, George, easier in 1996 (pre Bush Jr.) I can
see
> that I was right that another candidate, Alex, was rising then, and
hence
> a name to avoid.
>
> Let mw know and I'll pop something in there.
>
> Best wishes, and regards to Jenny, et salut a toi, Catherine,
>
> Gary
>
> On Tue, 29 Jul 2008, Shneiderman, Ben wrote:
>
>> HI Gary,
>>
>>  Just checking back with you to see if you got this note and if you
can
>> help... Ben S
>>
>> _____________________________________________
>> From: Shneiderman, Ben
>> Sent: Sunday, July 06, 2008 6:03 PM
>> To: perlman@acm.org
>> Cc: Shneiderman, Ben; Plaisant, Catherine
>> Subject: trends in HCI from HCIBIB
>>
>> HI Gary,
>>
>>  Happy July 4th weekend (or do you celebrate Canada Day?) .... I hope
>> you are enjoying some good times somewhere.
>>
>>  Jenny and I are in Snowmass, CO enjoying mountain sunshine, hiking
and
>> bits of the Aspen Ideas Festival.... And I'm getting going on the 5th
>> edition of the Designing the User Interface.  I have Catherine
Plaisant
>> working with me and we are taking on two other partners to update
some
>> of the chapters.
>>
>>  As usual I am looking at what has changed, and generally what are
the
>> trends in HCI.  So for example if I search HCIBIB on "photography" I
>> find 46 hits nicely arranged in reverse chronological order, but it
>> takes me a while to tease out the table:
>>
>> 2008          1
>>       2007    6
>>       2006    8
>>       2005    5
>>       2004    7
>>       2003    4
>>       2002    3
>>       2001    1
>>       2000    2
>>       1999    2
>>       1998    1
>>       1997    1
>>       ...
>>       1991    0
>>       1990    1
>>       1989    1
>>
>> Of course, if I search on "photo" I get 122 hits and "photos" gets
118
>> hits, but it takes me a while to tease out the table of hits per year
to
>> see when topics rose or fell.
>>
>> My ambition goes further, so I would like to explore other topics
such
>> as:
>>  Wii gets only 5, all in 2007 or 2008.
>> But some terms are busier:
>>  Haptic gets 212 hits, Multimodal gets 514, menu gets 512, mouse gets
>> 584, emotion 159, agent 507, anthropomorphic 39, privacy 369, etc.
>>
>>
>> So I'm on your email asking if you have an easy way for me to get the
>> table to hits by year for any given term?
>>
>>
>> That's the MAIN question, but secondary ideas are to have a barchart
>> view and then what might be fun is to develop a viewer for key terms
in
>> HCI (do you have a list of terms or is the Computing Reviews
categories
>> as good as it gets?) like the Baby Name Voyager
>> http://www.babynamewizard.com/voyager
>>
>> A student did an implementation this spring (for the Global Terror
>> Database) which he might revise to fit this project:
>> http://www.cs.umd.edu/~jhl/gtd/GtdExplorer.swf
>> http://www.cs.umd.edu/~jhl/gtd/compare.html
>>
>>  So let me know what you think of this idea - it could lead to a nice
>> analysis for my book and a nice addition to HCIBIB.  It seems to
provide
>> a good way to look at the changes in HCI.  We also have software to
>> search for rising/falling, spikes/sinks, etc. to find which terms
have
>> peaked or are rising rapidly... so this might be a good database to
test
>> those ideas.
>>
>>       Best wishes... Ben S
>>
>>
>>
>>
>
>
>
>


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Subject: UIEtips: Galleries -- The Hardest Working Pages on Your Site
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UIEtips: Galleries -- The Hardest Working Pages on Your Site
August 7, 2008

Contents:

- Letter from the Editor
- UIE Virtual Seminar: Galleries -- The Hardest Working
  Pages on Your Site
- Feature Article:  Galleries -- The Hardest Working
  Pages on Your Site (reprint from 11/30/05)
- UI13: Act Now - Early Registration Pricing Ends 8/12


- o - o - o -

--> Letter from the Editor

Greetings,

Several years ago, we came to the realization that there are eight
distinct types of navigation pages that a user may encounter, as
they work through a web site, trying to locate their target content.
Since then, our research consistently shows that the designers who
understand these different page types are far more likely to create
designs that work well for users.

As we've researched further, it's become clear to us that, out of
the eight types, the most important navigation page is the gallery
page. Any site with more than one page has a gallery, which is a
list of the links to the potential pages that contain the user's
final destination on the site (known in our work as the target
content).

In today's UIEtips, we reach back into the archives to reprint an
article where I discussed what we know about building successful
gallery pages. I talk about the problems introduced by poor scent
and, in particular, the act of forcing users to pogostick (jump up
and down in the site's hierarchy).

Next week, I'll be going into more depth on the design of gallery
pages in our upcoming UIE Virtual Seminar. I've updated this popular
seminar with new examples and findings from our latest research.
It's something you don't want to miss. More details at
http://www.uie.com/events/virtual_seminars/gallery/

Have you done something special with your gallery pages? How have
users responded? We'd love to hear what you've been doing. Leave a
comment on the UIE Brain Sparks Blog at, http://tinyurl.com/5st65t

Enjoy this week's article,

Jared M. Spool
Editor, UIEtips


- o - o - o -

--> UIE Virtual Seminar: Galleries - The Hardest Working Pages 
    on Your Site

Date: August 14th, 2008 1pm ET / Noon CT / 11am MT / 10am PT

Acting as the crossroads for your users path to their desired
content, a solid gallery page tells the user what they'll find and,
just as importantly, tells them which paths will take them away from
their goal. The hardest part of designing a successful website is
ensuring the gallery pages do their job.

In this presentation, Jared will share some of UIE's most important
findings about gallery page design. You'll learn:

* How to utilize the Scent of Information to ensure the user's
trigger words are present

* The role galleries play in helping users make confident choices
  
* The key elements that search result pages borrow from the average
gallery

* Strategies for ordering links for easy findability

* When images help and when they get in the way  

* How dynamic Ajax elements can help or hinder a user finding what
to click on

Jared will show you some of the latest design thinking from Netflix,
Best Buy, Bureau of Labor Statistics, SonyEricsson, and Citibank, to
name a few.

> Special Offer: $99 Pricing for Virtual Seminar

As a UIEtips newsletter subscriber, you and your colleagues can
register for the UIE Virtual Seminar at our lowest price of $99 -- a
savings of $30 off the regular price. When you sign up, enter the
promotion code "UIETIPS" and you'll get in at the lowest price
available.

We're expecting this seminar to sell out and space is limited. Sign up
today: http://www.uie.com/events/virtual_seminars/gallery/


- o - o - o -


--> Feature Article: Galleries -- The Hardest Working Page on Your Site
By Jared M. Spool
(article originally published November, 30 2005)

Sony Ericsson wants you to choose one of their mobile phones.
They've got 17 lovely models to choose from. Perhaps you want the
T237? That one seems nice. Or the T630? Or maybe, the K700i?

What's the difference, you ask? Unfortunately, they won't tell you
until after you've chosen the one you want. Only then will Sony
Ericsson inform you about your chosen model's features are.

Seriously, just pick a model from this list, then we can move along
with our exercise. Do you want a W600, a W520a, a W800, a J300a, a
T290a, a S710a, a S700i, a K500i, a K700i, a Z500a, a P910a, a T237,
a T637, a P900, a T630, a T226, a T616, or that perennial favorite,
the T610?

What do you mean you can't decide? I've given you all the
information that the designers of SonyEricsson.com give every user
who comes to their site to view the phones. To discover which phone
they want to buy, the users get to choose from this list:
( http://tinyurl.com/armdd )

To be fair, their designers do provide a second version of the list,
this time with pictures. Is this any better?
( http://tinyurl.com/76ahd )

Now you know which phone to choose, right? The T630 looks pretty
slick. I bet it has all the features you want, right?

The designers at Sony Ericsson worked hard to create a gallery of
all the available phones so users could choose one. However, they
left out a critical component: the information that those users will
need to make their choice. Unless the user is already intimately
familiar with the phone they want, supplying model names and
pictures isn't going to help.

>  The Gallery Page

The galleries -- the list of links to content -- are your site's
hardest working pages. They are the final page that separates those
users who find the content they are seeking from the users who
won't. A well-designed gallery page will drive users to success
every time. A poorly-designed site will only serve to drive users
away.

Sony Ericsson's designers aren't the only ones who struggle with
providing a gallery that can help users choose their desired mobile
phone. The designers at Motorola, a competitor, did practically the
same thing with their gallery page:
( http://tinyurl.com/5t7jph )

>  The Downsides of Pogosticking

When a gallery doesn't contain the necessary information for the
user to decide, they have to resort to 'pogosticking'. Named after
the children's bouncing toy, pogosticking is when the user jumps up
and down in the hierarchy of the site, hoping they'll eventually hit
the content they desire.

Our analysis of user tests shows that pogosticking rarely results in
the users finding what they are looking for. In our studies of
e-commerce sites, for example, 66% of all purchases happened without
any pogosticking at all -- the users purchased the first selection
they chose from the gallery two-thirds of the time. And when users
did pogostick, the more they did so, the less they purchased.

We've found this extends to non-e-commerce sites as well: our
studies show that users who don't pogostick find their target
content 55% of the time, where as those who do pogostick end up only
succeeding 11% of the time.

>  Preventing Pogosticking

While users trying to choose a new phone might have trouble with the
design of the Motorola gallery, users trying to find available
accessories for their current phone may not. If they know the model
number or recognize the phone from the provided images, they'll make
the right choice every time. (Fortunately, Motorola produces
visually distinct phones. At least, most of the time -- the V170 and
V173 being an exception.)

Pogosticking depends heavily on what the users currently know and
what they are trying to accomplish. In the case of finding
accessories, the users know the phone model and they know they want
to see what accessories are available. It is likely the Motorola
gallery will work in this specific case.

But, in the case of identifying the next phone the user will
purchase, they don't know the phone model and the little information
they may know (such as that they desire a phone with large, easy to
press buttons or an email capability) isn't communicated in the
gallery. Therefore, any users trying to accomplish this task will be
forced into pogosticking to complete it.

>  Order is Important

Look again at the Motorola gallery of phones. Can you guess which
phones the folks at Motorola would like you check out first? Right
now, they are really marketing the RAZR and ROKR phones
exceptionally hard, spending millions in advertising and awareness
campaigns.

However, you wouldn't know it from this list. They've arranged the
phones in alphabetical order, which is the equivalent of random
order from the user's perspective. The user is going to start in the
top left and move through the list in an orderly fashion, not
reaching these critical products until they've made it to the third
row. It's really left to chance that the users will discover the
unique features of these phones.

We've noticed that users expect the most important items to always
be listed first in the gallery. They often don't even realize a list
is alphabetical. If the first few items aren't of interest, they
often assume the rest will be even less interesting.

>  Designing to Help Users Choose

Buying a home is a complex process. Applying for a mortgage,
especially if you've never done it before can be a confusing world
of jargon and terms, all foreign.

Many banking sites handle mortgages just like Citibank.com.
Citibank's gallery page has a simple section called "What You Get"
which states, without fanfare, that "Fixed Rate", "Adjustable Rate
Mortgages", and "FHA/VA Mortgages" are available, giving links to
each of those.
( http://tinyurl.com/6jehc2 )

That probably works well if you know which you want. What about the
home-buyer that is facing these terms for the first time? How do
they decide? It seems Citibank's designers assumed they'd pogostick
through the two choices to figure it out.

Bank of America's Mortgage gallery isn't much better. Again, just
three links ("Fixed-rate mortgages", "Adjustable-rate mortgages",
and the ominous "Mortgage Programs") that users need to pogostick
between to understand the differences. ( http://tinyurl.com/dlmja )

Interestingly, another bank, Wells Fargo, has taken a slightly
different approach to their gallery of mortgage options. While they
offer the same content, their galleries (and there are multiple
versions, depending which path you take through the site) makes it
easier for users to decide. The galleries provide copy like "Gives
all qualified buyers the opportunity of putting only 3% down on a
primary residence and taking advantage of flexible qualifying
guidelines. (No income limits)" to help users decide which link to
click on. ( http://tinyurl.com/bopcd )

Of course, just supplying a lot of text isn't helpful. It has to be
the right text to help users understand which link is the one they
are going to want.

>  Making Galleries Work Well

Galleries are very important to user success, yet we are only now
beginning to understand what they need to work well. Designing to
eliminate pogosticking is still a new concept for many folks and
that is reflected in many of the designs we see today. Understanding
how order and layout of the links effects the user's behavior is
critical. As time goes on, we suspect we'll see many novel design
approaches that help users choose where to go next, all with greater
and greater success.

+  +  +

Want to hear more insights from Jared Spool on Gallery Pages? On
August 14, Jared will be repeating a popular UIE Virtual Seminar --
Galleries: The Hardest Working Pages on Your Site. Jared has updated
this popular seminar with new examples and findings from our latest
research. It's something you don't want to miss. More details at
http://www.uie.com/events/virtual_seminars/gallery/

+  +  +

Jared's article is also available on our website at:
http://www.uie.com/articles/galleries_reprint

+  +  +

Have you done something special with your gallery pages? How have
users responded? We'd love to hear what you've been doing. Leave a
comment on the UIE Brain Sparks Blog at, http://tinyurl.com/5st65t


- o - o - o -

--> UI13: Act Now - Early Registration Pricing Ends August 12

Don't miss your opportunity to attend 4 days filled with insights
from the field's greatest experts. Hundreds of you have already
registered for the UI13 Conference, and hundreds more have been
calling and emailing us for program details.
( http://www.uie.com/events/uiconf/ )

At UI13, we've asked the most forward-thinking minds in the world of
experience design to address your biggest challenges. Our expert
speakers will present on today's most pressing topics, including
interaction design, information architecture, agile development,
innovation, usability testing, Ajax, product strategy, and visual
design.

If you're thinking about signing up, this is the time to do it.
Register right away and you'll get in at the early registration
price of $2,190 -- a savings of more than $1,700 off the final
walk-in registration price. After August 12, the price will go up by
more than $300.

See details about the full conference program at 
http://www.uiconf.com/


- o - o - o -

Do you have feedback or comments on our article? Send us your thoughts
on our blog at, http://tinyurl.com/5st65t
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It seems like yesterday that we heard that the Wang Institute was closing,
but it was over 21 years ago,a nd it's about 20 years ago that the final
class graduated.

Since that time, there have been occassional get-togethers and infrequent
postings to this list. With Bo Sanden's recent post, I noted that there are
120 people on the list, but that delivery failed for 75 of them. Clearly,
we are losing touch at a time when it would be fun to look back, and more
fun to catch up.

Around the time Caroline and I moved our family back to Montreal so she could
join the faculty at McGill, my high school class was getting ready to have
a 30th reunion. (Yes, I'm that old. Yes, I'm still with Caroline. Yes, we have
kids -- Mark is 15 and George is 11. And yes, I'm originally from Montreal.
So, you see, it's fun to catch up.) We used Yahoo Groups as our social software,
and managed to post almost 5000 messages, 2500 in the month leading up to the
reunion, which was thicker in memories than a hazy day in Beijing. For many of
us, the real reunion was in the preparation in Yahoo Groups. We shared literally
thousands of pictures (including class pictures from kindergarten through high
school). These pictures, and many more artifacts, were scanned and added to
a website that eventually turned into a comemorative CD with about 3000 items.

I think it's possible that we organize a face-to-face WIGS reunion, but I
would like to propose that we have a virtual reunion, in Yahoo Groups, or
Facebook, or wherever. I am open to suggestions, especially if they don't
mean a lot of work for me. I've created a group on FaceBook called
 	Wang Institute of Graduate Studies
I am not sure if it is set up properly, but I set it up as a closed group.

Gary Perlman, Research Scientist, oclc.org

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Subject: Re: Wang Institute Listserv, Virtual Reunion, 20 Years, yadda yadda yadda
In-Reply-To:  <Pine.LNX.4.64.0808101354570.32138@turing.acm.org> from Gary PERLMAN at "Aug 10, 8 02:50:57 pm"
To: perlman@turing.acm.org
Date: Mon, 11 Aug 2008 13:18:34 +0200 (MEST)
Cc: hjhoffmann@informatik.tu-darmstadt.de (H.-J. Hoffmann)
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From: "Prof. Dr. H.-J. Hoffmann" <hjhoffmann@informatik.tu-darmstadt.de>
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Dear Dr. Perlman,
recently I received your message about Wang Institute and the actual
state of contacts.
As a good friend of Bill McKeeman I visited him in the 80ties and spent
some days with him, attending Wang classes and giving a lecture there.
I suppose that he put me on the list. Thanks for the person(s) who
maintain it.
Well, I am interested on historical family life and academic circumstances 
in North America. If possible I am interested in getting access to the 
Yahoo group which you mention or to get a copy of the memmorative CD.
Thank you for your consideration.
Born 1935 I am now a retired professor in Computer Science of the
Darmstadt University of Technology, Germany (Besides, Hans Kron was
one of my first students and assistants). See my signature at the end
of this message.  
Best regards
Hans-Juergen Hoffmann



Gary PERLMAN wrote:
> It seems like yesterday that we heard that the Wang Institute was closing,
> but it was over 21 years ago,a nd it's about 20 years ago that the final
> class graduated.
> 
> Since that time, there have been occassional get-togethers and infrequent
> postings to this list. With Bo Sanden's recent post, I noted that there are
> 120 people on the list, but that delivery failed for 75 of them. Clearly,
> we are losing touch at a time when it would be fun to look back, and more
> fun to catch up.
> 
> Around the time Caroline and I moved our family back to Montreal so she could
> join the faculty at McGill, my high school class was getting ready to have
> a 30th reunion. (Yes, I'm that old. Yes, I'm still with Caroline. Yes, we have
> kids -- Mark is 15 and George is 11. And yes, I'm originally from Montreal.
> So, you see, it's fun to catch up.) We used Yahoo Groups as our social software,
> and managed to post almost 5000 messages, 2500 in the month leading up to the
> reunion, which was thicker in memories than a hazy day in Beijing. For many of
> us, the real reunion was in the preparation in Yahoo Groups. We shared literally
> thousands of pictures (including class pictures from kindergarten through high
> school). These pictures, and many more artifacts, were scanned and added to
> a website that eventually turned into a comemorative CD with about 3000 items.
> 
> I think it's possible that we organize a face-to-face WIGS reunion, but I
> would like to propose that we have a virtual reunion, in Yahoo Groups, or
> Facebook, or wherever. I am open to suggestions, especially if they don't
> mean a lot of work for me. I've created a group on FaceBook called
>  	Wang Institute of Graduate Studies
> I am not sure if it is set up properly, but I set it up as a closed group.
> 
> Gary Perlman, Research Scientist, oclc.org
> 


-- 
vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv

             Univ.-Prof. em. Dr.-Ing.  Hans-Juergen Hoffmann
 
Technische Universitaet Darmstadt / Darmstadt University of Technology
FB Informatik, FG PU              / Dept. of Computer Science
                 Robert-Piloty-Institut S2/02, Raum D009
                       D-64283 Darmstadt, Germany
 
Tel.  (06151) 16-3410             / Phone +49+6151+16-3410
Fax   (06151) 16-6229             / Fax   +49+6151+16-6229
Sekr. (06151) 16-6230             / Secr. +49+6151+16-6230

           E-mail  hjhoffmann@informatik.tu-darmstadt.de
               or         hjhoffmann@ACM.org
           http://www.informatik.tu-darmstadt.de/PU/hjh.htm
           http://www.informatik.tu-darmstadt.de/PU/hjh_e.htm

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

From dickfairley@gmail.com  Mon Aug 11 13:12:53 2008
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Date: Mon, 11 Aug 2008 11:12:52 -0600
From: "Dick Fairley" <dickfairley@gmail.com>
To: "Gary PERLMAN" <perlman@turing.acm.org>
Subject: Re: Wang Institute Listserv, Virtual Reunion, 20 Years, yadda yadda yadda
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Hi Gary and All,

A virtual reunion sounds like a good idea.  Thanks to you and to Bo for
getting me on the WIGS mailing list.

A brief catch-up from my end.  My wife, Mary Jane, and I are living in the
mountains of Colorado (9000 ft elevation looking out on Pikes Peak).  She is
University Dean for computer science and engineering at Colorado Technical
University.  She oversees several degree programs for the 5 campuses and
12,000 on-line students of CTU.  Her office is in Colorado Springs (a 20
mile commute).  Bo is Interim Dean of the doctoral computer science program
at CTU.  I am an adjunct faculty member at CTU.  I was dean of computer
science at CTU in the 90s when Bo and Mary Jane were faculty members there.
Interesting how things change through time.

As you may recall, I went to George Mason after WIGS closed, along with Bo
and Hassan Gomma where we set up a Masters program in software engineering
(Hassan is still at GMU).  I left GMU after a couple of years and set up a
consulting and training company (SEMA - Software Engineering Management
Associates).  I had a lucrative and very busy time but after too many
airplane rides and too many hotel rooms I joined Colorado Tech as dean of
computer science in 1996.

I left CTU in 1998 and Mary Jane went with me (I don't think they were sad
to see me go but they sure hated to lose Mary Jane).  We went to Oregon
where I helped set up and run the Oregon Masters of Software Engineering
program; my 5th software engineering Masters start-up as I recall.  I was
also a faculty member, department chair, and associate dean at Oregon
Graduate Institute during our 7 years in Oregon.  Mary Jane was a professor
of computer science at the University of Portland.  In 2005 Mary Jane
received an offer she couldn't refuse from CTU.  I was ready to move on so
we came back to Colorado.

I'm teaching part-time at CTU in the Masters and Doctoral programs and being
a house husband.  I've just sent off the galley proofs of a book on *Managing
and Leading Software Projects* which will be published by Wiley later this
year; I taught my first course on this topic at WIGS in 1985 when no other
faculty member wanted to teach it.  I have also recently finished a
ReadyNote on risk management for the IEEE Computer Society (a monograph of
~100 pages) and I'm about halfway through the first draft of an introductory
text on software engineering.  So being "semi-retired" means I am still
working full-time but not receiving a regular pay check.

Life is good here.  Hope all is well with you.

-- Dick

On Sun, Aug 10, 2008 at 12:50 PM, Gary PERLMAN <perlman@turing.acm.org>wrote:

> It seems like yesterday that we heard that the Wang Institute was closing,
> but it was over 21 years ago,a nd it's about 20 years ago that the final
> class graduated.
>
> Since that time, there have been occassional get-togethers and infrequent
> postings to this list. With Bo Sanden's recent post, I noted that there are
> 120 people on the list, but that delivery failed for 75 of them. Clearly,
> we are losing touch at a time when it would be fun to look back, and more
> fun to catch up.
>
> Around the time Caroline and I moved our family back to Montreal so she
> could
> join the faculty at McGill, my high school class was getting ready to have
> a 30th reunion. (Yes, I'm that old. Yes, I'm still with Caroline. Yes, we
> have
> kids -- Mark is 15 and George is 11. And yes, I'm originally from Montreal.
> So, you see, it's fun to catch up.) We used Yahoo Groups as our social
> software,
> and managed to post almost 5000 messages, 2500 in the month leading up to
> the
> reunion, which was thicker in memories than a hazy day in Beijing. For many
> of
> us, the real reunion was in the preparation in Yahoo Groups. We shared
> literally
> thousands of pictures (including class pictures from kindergarten through
> high
> school). These pictures, and many more artifacts, were scanned and added to
> a website that eventually turned into a comemorative CD with about 3000
> items.
>
> I think it's possible that we organize a face-to-face WIGS reunion, but I
> would like to propose that we have a virtual reunion, in Yahoo Groups, or
> Facebook, or wherever. I am open to suggestions, especially if they don't
> mean a lot of work for me. I've created a group on FaceBook called
>        Wang Institute of Graduate Studies
> I am not sure if it is set up properly, but I set it up as a closed group.
>
> Gary Perlman, Research Scientist, oclc.org
>
>

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<div dir="ltr"><div>Hi Gary and All,</div>
<div>&nbsp;</div>
<div>A virtual reunion sounds like a good idea.&nbsp; Thanks to you and to Bo for getting me on the WIGS mailing list.&nbsp;</div>
<div>&nbsp;</div>
<div>A brief catch-up from my end.&nbsp; My wife, Mary Jane, and I are living in the mountains of Colorado (9000 ft elevation looking out on Pikes Peak).&nbsp; She is University Dean for computer science and engineering at Colorado Technical University.&nbsp; She&nbsp;oversees several degree programs for the 5 campuses and 12,000 on-line students of CTU.&nbsp; Her office is&nbsp;in Colorado Springs (a 20 mile commute).&nbsp; Bo is Interim Dean of the doctoral computer science program at CTU.&nbsp; I am an adjunct faculty member at CTU.&nbsp; I was dean of computer science at CTU in the 90s when Bo and Mary Jane were faculty members there.&nbsp; Interesting how things change through time.</div>

<div>&nbsp;</div>
<div>As you may recall, I went to George Mason after WIGS closed,&nbsp;along with Bo and Hassan Gomma where we set up a Masters program in software engineering (Hassan is still at GMU).&nbsp; I left GMU after a couple of years and set up a consulting and training company (SEMA - Software Engineering Management Associates).&nbsp; I had a lucrative and very busy time but after too many airplane rides and too many hotel rooms I joined Colorado Tech as dean of computer science in 1996.</div>

<div>&nbsp;</div>
<div>I left CTU in 1998 and Mary Jane went with me (I don&#39;t think they were sad to see me go but they sure hated to lose Mary Jane).&nbsp; We went to Oregon where I helped set up and run the Oregon Masters of Software Engineering program; my 5th software engineering Masters start-up as I recall.&nbsp; I was also a faculty member, department chair, and associate dean at Oregon Graduate Institute during our 7 years in Oregon.&nbsp; Mary Jane was a professor of computer science at the University of Portland.&nbsp; In 2005 Mary Jane received an offer she couldn&#39;t refuse from CTU.&nbsp; I was ready to move on so we came back to Colorado.</div>

<div>&nbsp;</div>
<div>I&#39;m teaching part-time at CTU in the Masters and Doctoral programs and being a house husband.&nbsp; I&#39;ve just sent off the galley proofs of a book on <em>Managing and Leading Software Projects</em> which will be published by Wiley later this year; I taught my first course on this topic at WIGS in 1985 when no other faculty member wanted to teach it.&nbsp; I have also recently finished a ReadyNote on risk management for the IEEE Computer Society (a monograph of ~100 pages)&nbsp;and I&#39;m about halfway through the first draft of an introductory text on software engineering.&nbsp; So being &quot;semi-retired&quot; means I am still working full-time but not receiving a regular pay check.</div>

<div>&nbsp;</div>
<div>Life is good here.&nbsp; Hope all is well with you.</div>
<div>&nbsp;</div>
<div>-- Dick<br></div>
<div>&nbsp;</div>
<div class="gmail_quote">On Sun, Aug 10, 2008 at 12:50 PM, Gary PERLMAN <span dir="ltr">&lt;<a href="mailto:perlman@turing.acm.org">perlman@turing.acm.org</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">It seems like yesterday that we heard that the Wang Institute was closing,<br>but it was over 21 years ago,a nd it&#39;s about 20 years ago that the final<br>
class graduated.<br><br>Since that time, there have been occassional get-togethers and infrequent<br>postings to this list. With Bo Sanden&#39;s recent post, I noted that there are<br>120 people on the list, but that delivery failed for 75 of them. Clearly,<br>
we are losing touch at a time when it would be fun to look back, and more<br>fun to catch up.<br><br>Around the time Caroline and I moved our family back to Montreal so she could<br>join the faculty at McGill, my high school class was getting ready to have<br>
a 30th reunion. (Yes, I&#39;m that old. Yes, I&#39;m still with Caroline. Yes, we have<br>kids -- Mark is 15 and George is 11. And yes, I&#39;m originally from Montreal.<br>So, you see, it&#39;s fun to catch up.) We used Yahoo Groups as our social software,<br>
and managed to post almost 5000 messages, 2500 in the month leading up to the<br>reunion, which was thicker in memories than a hazy day in Beijing. For many of<br>us, the real reunion was in the preparation in Yahoo Groups. We shared literally<br>
thousands of pictures (including class pictures from kindergarten through high<br>school). These pictures, and many more artifacts, were scanned and added to<br>a website that eventually turned into a comemorative CD with about 3000 items.<br>
<br>I think it&#39;s possible that we organize a face-to-face WIGS reunion, but I<br>would like to propose that we have a virtual reunion, in Yahoo Groups, or<br>Facebook, or wherever. I am open to suggestions, especially if they don&#39;t<br>
mean a lot of work for me. I&#39;ve created a group on FaceBook called<br>&nbsp; &nbsp; &nbsp; &nbsp;Wang Institute of Graduate Studies<br>I am not sure if it is set up properly, but I set it up as a closed group.<br><font color="#888888"><br>
Gary Perlman, Research Scientist, <a href="http://oclc.org/" target="_blank">oclc.org</a><br><br></font></blockquote></div><br></div>

------=_Part_34023_14121084.1218474772477--

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The following 67 subscribers are currently being monitored:

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  4 08/05 08/06 AKI@MC.COM
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  1 08/05 08/05 WOLFK@HP-MPG.AN.HP.COM
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  1 08/05 08/05 WEISS@BELL-LABS.COM
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  1 08/05 08/05 RUDY@VOICETEK.COM
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  1 08/05 08/05 RROSENTHAL@MLCA.USCG.MIL
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  1 08/05 08/05 ROGER_M1@VERIFONE.COM
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  1 08/06 08/06 RICH.ROSENBAUM@ALTAVISTA.DIGITAL.COM
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  1 08/05 08/05 RDMARCUS@LUCENT.COM
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  1 08/05 08/05 R.K.BURNS@COMPUTER.ORG
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  1 08/05 08/05 POLLICE@RATIONAL.COM
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  1 08/05 08/05 PAUL.TRAITE@SYMBUS.COM
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  1 08/05 08/05 PARNAS@QUSUNT.ENG.MCMASTER.CA
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  1 08/05 08/05 ORTMEYER@RATIONAL.COM
                Last error: 5.0.0 550 5.0.0 <ortmeyer@RATIONAL.COM>... No such
                            user here

  1 08/05 08/05 NMMARTIN@MSN.COM
                Last error: 5.2.0 550 5.2.0 Requested action not taken: mailbox
                            unavailable

  1 08/05 08/05 NAVILLUS@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  1 08/05 08/05 MMTAYLOR@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  1 08/05 08/05 MENARD@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/05 08/05 MAYHEW@FORCE5.COM
                Last error: 5.2.0 550 5.2.0 Unrouteable address

  1 08/05 08/05 MARK.ARDIS@ROSE-HULMAN.EDU
                Last error: 5.2.0 550 5.2.0 No such user
                            (mark.ardis@ROSE-HULMAN.EDU)

  1 08/05 08/05 MADPUP@IBM.NET
                Last error: 5.4.0 [DNS ERROR] No records found, A record

  1 08/05 08/05 LUHRS@HYLNDR.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/05 08/05 LISKOV@PROTON.LCS.MIT.EDU
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/05 08/05 LINDA.MAGUIRE@INTEL.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected
                            Linda.Maguire@INTEL.COM

  1 08/05 08/05 KYLEG@KYLEG.COM
                Last error: 5.1.0 553 5.1.0 sorry, mail to that recipient is
                            not accepted (#5.7.1)

  1 08/05 08/05 KLJCARR@LUCENT.COM
                Last error: 5.0.0 550 5.0.0 <kljcarr@LUCENT.COM>... User
                            unknown

  1 08/05 08/05 KELLER@AUT.EE.ETHZ.CH
                Last error: 5.0.0 X-Postfix; User unknown

  1 08/05 08/05 JWB@BUENGA.BU.EDU
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/06 08/06 JTREMLETT@GTE.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            132.197.248.10

  1 08/05 08/05 JOSEPH.WILD@NTC.NOKIA.COM
                Last error: 5.4.0 [DNS ERROR] No records found, A record

  1 08/05 08/05 JOHNRONAN@USA.NET
                Last error: 5.2.0 550 5.2.0 <JohnRonan@USA.NET>... User account
                            not activated

  1 08/05 08/05 JOEH@SUGAR-RIVER.NET
                Last error: 5.3.0 553 5.3.0 <joeh@SUGAR-RIVER.NET>...
                            >joeh<@SUGAR-RIVER.NET.

  1 08/05 08/05 JGEHLING@ULTRANET.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected.

  1 08/05 08/05 JDGEHLING@ADELPHIA.NET
                Last error: 5.2.0 550 5.2.0 Invalid recipient:
                            <jdgehling@ADELPHIA.NET>

  1 08/05 08/05 JCOHEN18@BELLATLANTIC.NET
                Last error: 5.1.1 550 5.1.1 unknown or illegal alias:
                            jcohen18@BELLATLANTIC.NET

  1 08/05 08/05 IRDIZZI@IX.NETCOM.COM
                Last error: 5.2.0 550 5.2.0 irdizzi@ix.netcom.com...User
                            unknown

  1 08/05 08/05 HGOMAA@ISSE.GMU.EDU
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [DNS
                            ERROR] DNS server failed the query A record

  1 08/05 08/05 GORDON@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  1 08/06 08/06 GLUSHKO@CNGROUP.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            211.106.65.119

  1 08/05 08/05 GARYF@ATRIA.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            129.34.20.80

  1 08/05 08/05 FRANKLIN@CS.UMD.EDU
                Last error: 5.1.1 550 5.1.1 <franklin@CS.UMD.EDU>... User
                            unknown

  1 08/06 08/06 FAD@CONTINUUMSI.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            208.254.26.139

  1 08/05 08/05 ELC@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  1 08/05 08/05 D_SMITH@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/05 08/05 DYER@SPDCC.COM
                Last error: 5.2.0 550 5.2.0

  1 08/05 08/05 DM@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  1 08/05 08/05 CHEATHAM@DAS.HARVARD.EDU
                Last error: 5.1.1 550 5.1.1 <cheatham@DAS.HARVARD.EDU>... User
                            unknown

  1 08/06 08/06 CBLATHERWICK@NEONSOFT.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            208.254.26.139

  1 08/05 08/05 BLIVEN@CRIINC.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server - 64.34.46.60

  1 08/05 08/05 AMARTIN@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/05 08/05 ALLEN@ASSISI-DOWNS.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/05 08/05 AHARKINS@PRODIGY.NET
                Last error: 5.3.0 553 5.3.0 <aharkins@PRODIGY.NET>... Addressee
                            unknown, relay=[63.118.7.51]

Err=   Number of delivery errors received thus far
First= Date first delivery error was received (mm/dd)
Last=  Date of most current delivery error (mm/dd)

Subscribers will  be automatically  deleted from  the list  when delivery
errors have  been reported for a  period of 4  days or more, or  when 100
delivery errors  have been  received, whichever occurs  first. Monitoring
will cease after 5 days without any reported errors.

Note: Manually  deleted subscribers may  remain on the  monitoring report
under an alias  address. Such entries will expire eventually;  you do not
need to do anything about them.

From owner-WIGS-L@LISTSERV.ACM.ORG  Fri Aug  8 00:01:37 2008
Return-Path: <owner-WIGS-L@LISTSERV.ACM.ORG>
Received: from acm25-15.acm.org (acm25-15.acm.org [63.118.7.51])
	by turing.acm.org (8.13.1/8.13.1) with ESMTP id m7841bFl006227
	for <perlman@TURING.ACM.ORG>; Fri, 8 Aug 2008 00:01:37 -0400
Received: from acm26-1 ([63.118.7.106])
	by acm25-15.acm.org (StrongMail Enterprise 1.1-3(3.00.316)); Thu, 07 Aug 2008 23:53:33 -0400
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X-Mailer: StrongMail Enterprise 1.1-3(3.00.316)
Date:         Fri, 8 Aug 2008 00:01:35 -0400
From: "ACM LISTSERV Server (15.0)" <LISTSERV@LISTSERV.ACM.ORG>
Subject: WIGS-L: Daily error monitoring report
To: perlman@TURING.ACM.ORG
Message-ID:   <LISTSERV%200808080001355760.0509@LISTSERV.ACM.ORG>
X-LSV-ListID: WIGS-L
List-Help:    <mailto:LISTSERV@LISTSERV.ACM.ORG?body=INFO%20WIGS-L>
List-Unsubscribe: <mailto:WIGS-L-unsubscribe-request@LISTSERV.ACM.ORG>
List-Subscribe: <mailto:WIGS-L-subscribe-request@LISTSERV.ACM.ORG>
List-Owner:   <mailto:WIGS-L-request@LISTSERV.ACM.ORG>
Status: RO
X-Status: A
X-Keywords:                
X-UID: 436

The following 75 subscribers are currently being monitored:

Err First Last  Address
--- ----- ----- -------
  6 08/05 08/07 ARDUGAS@MCS.COM
                Last error: 5.2.0 550 5.2.0 Invalid recipient <ARDUGAS@MCS.COM>
                            (#5.1.1)

  6 08/05 08/07 AKI@MC.COM
                Last error: 5.1.1 550 5.1.1 <AKI@MC.COM>... User Unknown

  1 08/05 08/05 ZAREMBA@GOLLY.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/05 08/05 WOLFK@HP-MPG.AN.HP.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/05 08/05 WEISS@BELL-LABS.COM
                Last error: 5.1.1 550 5.1.1 <weiss@BELL-LABS.COM>... User
                            unknown

  1 08/06 08/06 VLADIMIR@TCSI.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            137.134.224.10

  1 08/05 08/05 TONY.BOLT@DATALODE.COM.AU
                Last error: 5.2.0 550 5.2.0 No Such User Here

  1 08/05 08/05 TOMFITZ@NH.ULTRANET.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected.

  1 08/06 08/06 TBAKERMAN@HIGHGROUND.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            207.97.216.211

  1 08/07 08/07 STEFANEC@ACM.ORG
                Last error: 5.4.7 [Message Expired]

  1 08/05 08/05 SSE@OBJECTS.MV.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/06 08/06 SMALEK@US.ORACLE.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server - 148.87.1.30

  1 08/06 08/06 SGARDELL@GTE.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            132.197.248.10

  1 08/05 08/05 SCRISP@PCUG.ORG.AU
                Last error: 5.1.1 550 5.1.1 <scrisp@PCUG.ORG.AU>: Recipient
                            address rejected: undeliverable address: host
                            mailhost.pcug.org.au[203.10.76.10] said: 550 5.1.1
                            <scrisp@PCUG.ORG.AU>: Recipient address rejected:
                            User unknown in local recipient table (in reply to
                            RCPT TO command)

  1 08/05 08/05 SCOFIELD@MV.MV.COM
                Last error: 5.2.0 550 5.2.0 Recipient rejected --
                            ip=63.118.7.51 reason[s]=

  1 08/05 08/05 SBOYLAN@LOTUS.COM
                Last error: 5.2.1 550 5.2.1 <sboylan@LOTUS.COM>... Mailbox
                            disabled for this recipient

  1 08/05 08/05 RUDY@VOICETEK.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            66.116.125.150

  1 08/05 08/05 RROSENTHAL@MLCA.USCG.MIL
                Last error: 5.1.1 Unspecified; usually "Bad destination mailbox
                            address"

  1 08/05 08/05 ROGER_M1@VERIFONE.COM
                Last error: 5.1.1 550 <roger_m1@VERIFONE.COM>: Recipient
                            address rejected: User unknown in relay recipient
                            table

  1 08/06 08/06 RICH.ROSENBAUM@ALTAVISTA.DIGITAL.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            209.73.180.1

  1 08/05 08/05 RDMARCUS@LUCENT.COM
                Last error: 5.0.0 550 5.0.0 <rdmarcus@LUCENT.COM>... User
                            unknown

  1 08/05 08/05 RAYTACKETT@NETREACH.NET
                Last error: 5.1.0 553 5.1.0 sorry, mail to that recipient is
                            not accepted on this system (#5.7.1)

  1 08/05 08/05 RAPARO@ADE.COM
                Last error: 5.4.6 554 5.4.6 Too many hops

  1 08/05 08/05 RAGHAVAN@NT3D.ZKO.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/05 08/05 R.K.BURNS@COMPUTER.ORG
                Last error: 5.1.1 550 5.1.1 <r.k.burns@COMPUTER.ORG>...
                            <r.k.burns@computer.org>... User unknown

  1 08/05 08/05 POLLICE@RATIONAL.COM
                Last error: 5.0.0 550 5.0.0 <pollice@RATIONAL.COM>... No such
                            user here

  1 08/05 08/05 PGAGNE@VOICETEK.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            66.116.125.150

  1 08/07 08/07 PERLMAN@ACM.ORG
                Last error: 5.4.7 [Message Expired]

  1 08/05 08/05 PAUL.TRAITE@SYMBUS.COM
                Last error: 5.2.0 550 5.2.0 <paul.traite@symbus.com> No such
                            user here

  1 08/05 08/05 PARNAS@QUSUNT.ENG.MCMASTER.CA
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/05 08/05 ORTMEYER@RATIONAL.COM
                Last error: 5.0.0 550 5.0.0 <ortmeyer@RATIONAL.COM>... No such
                            user here

  1 08/05 08/05 NMMARTIN@MSN.COM
                Last error: 5.2.0 550 5.2.0 Requested action not taken: mailbox
                            unavailable

  1 08/05 08/05 NAVILLUS@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  1 08/07 08/07 MO@CFA.HARVARD.EDU
                Last error: 5.4.7 [Message Expired]

  1 08/05 08/05 MMTAYLOR@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  1 08/05 08/05 MENARD@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/05 08/05 MAYHEW@FORCE5.COM
                Last error: 5.2.0 550 5.2.0 Unrouteable address

  1 08/05 08/05 MARK.ARDIS@ROSE-HULMAN.EDU
                Last error: 5.2.0 550 5.2.0 No such user
                            (mark.ardis@ROSE-HULMAN.EDU)

  1 08/05 08/05 MADPUP@IBM.NET
                Last error: 5.4.0 [DNS ERROR] No records found, A record

  1 08/05 08/05 LUHRS@HYLNDR.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/05 08/05 LISKOV@PROTON.LCS.MIT.EDU
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/05 08/05 LINDA.MAGUIRE@INTEL.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected
                            Linda.Maguire@INTEL.COM

  1 08/05 08/05 KYLEG@KYLEG.COM
                Last error: 5.1.0 553 5.1.0 sorry, mail to that recipient is
                            not accepted (#5.7.1)

  1 08/05 08/05 KLJCARR@LUCENT.COM
                Last error: 5.0.0 550 5.0.0 <kljcarr@LUCENT.COM>... User
                            unknown

  1 08/05 08/05 KELLER@AUT.EE.ETHZ.CH
                Last error: 5.0.0 X-Postfix; User unknown

  1 08/05 08/05 JWB@BUENGA.BU.EDU
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/06 08/06 JTREMLETT@GTE.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            132.197.248.10

  1 08/05 08/05 JOSEPH.WILD@NTC.NOKIA.COM
                Last error: 5.4.0 [DNS ERROR] No records found, A record

  1 08/05 08/05 JOHNRONAN@USA.NET
                Last error: 5.2.0 550 5.2.0 <JohnRonan@USA.NET>... User account
                            not activated

  1 08/05 08/05 JOEH@SUGAR-RIVER.NET
                Last error: 5.3.0 553 5.3.0 <joeh@SUGAR-RIVER.NET>...
                            >joeh<@SUGAR-RIVER.NET.

  1 08/07 08/07 JHAUNGS@ACM.ORG
                Last error: 5.4.7 [Message Expired]

  1 08/05 08/05 JGEHLING@ULTRANET.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected.

  1 08/05 08/05 JDGEHLING@ADELPHIA.NET
                Last error: 5.2.0 550 5.2.0 Invalid recipient:
                            <jdgehling@ADELPHIA.NET>

  1 08/05 08/05 JCOHEN18@BELLATLANTIC.NET
                Last error: 5.1.1 550 5.1.1 unknown or illegal alias:
                            jcohen18@BELLATLANTIC.NET

  1 08/05 08/05 IRDIZZI@IX.NETCOM.COM
                Last error: 5.2.0 550 5.2.0 irdizzi@ix.netcom.com...User
                            unknown

  1 08/07 08/07 HUBER@ACM.ORG
                Last error: 5.4.7 [Message Expired]

  1 08/07 08/07 HJHOFFMANN@ACM.ORG
                Last error: 5.4.7 [Message Expired]

  1 08/05 08/05 HGOMAA@ISSE.GMU.EDU
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [DNS
                            ERROR] DNS server failed the query A record

  1 08/05 08/05 GORDON@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  1 08/06 08/06 GLUSHKO@CNGROUP.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            211.106.65.119

  1 08/05 08/05 GARYF@ATRIA.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            129.34.20.80

  1 08/05 08/05 FRANKLIN@CS.UMD.EDU
                Last error: 5.1.1 550 5.1.1 <franklin@CS.UMD.EDU>... User
                            unknown

  1 08/06 08/06 FAD@CONTINUUMSI.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            208.254.26.139

  1 08/05 08/05 ELC@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  1 08/05 08/05 D_SMITH@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/05 08/05 DYER@SPDCC.COM
                Last error: 5.2.0 550 5.2.0

  1 08/05 08/05 DM@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  1 08/05 08/05 CHEATHAM@DAS.HARVARD.EDU
                Last error: 5.1.1 550 5.1.1 <cheatham@DAS.HARVARD.EDU>... User
                            unknown

  1 08/06 08/06 CBLATHERWICK@NEONSOFT.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            208.254.26.139

  1 08/07 08/07 BSANDEN@ACM.ORG
                Last error: 5.4.7 [Message Expired]

  1 08/07 08/07 BOUHANA@ACM.ORG
                Last error: 5.4.7 [Message Expired]

  1 08/05 08/05 BLIVEN@CRIINC.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server - 64.34.46.60

  1 08/05 08/05 AMARTIN@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/05 08/05 ALLEN@ASSISI-DOWNS.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/05 08/05 AHARKINS@PRODIGY.NET
                Last error: 5.3.0 553 5.3.0 <aharkins@PRODIGY.NET>... Addressee
                            unknown, relay=[63.118.7.51]

Err=   Number of delivery errors received thus far
First= Date first delivery error was received (mm/dd)
Last=  Date of most current delivery error (mm/dd)

Subscribers will  be automatically  deleted from  the list  when delivery
errors have  been reported for a  period of 4  days or more, or  when 100
delivery errors  have been  received, whichever occurs  first. Monitoring
will cease after 5 days without any reported errors.

Note: Manually  deleted subscribers may  remain on the  monitoring report
under an alias  address. Such entries will expire eventually;  you do not
need to do anything about them.

From owner-WIGS-L@LISTSERV.ACM.ORG  Sun Aug 10 00:00:12 2008
Return-Path: <owner-WIGS-L@LISTSERV.ACM.ORG>
Received: from acm25-15.acm.org (acm25-15.acm.org [63.118.7.51])
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	for <perlman@TURING.ACM.ORG>; Sun, 10 Aug 2008 00:00:12 -0400
Received: from acm26-1 ([63.118.7.106])
	by acm25-15.acm.org (StrongMail Enterprise 1.1-3(3.00.316)); Sat, 09 Aug 2008 23:51:49 -0400
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Date:         Sun, 10 Aug 2008 00:00:11 -0400
From: "ACM LISTSERV Server (15.0)" <LISTSERV@LISTSERV.ACM.ORG>
Subject: WIGS-L: Daily error monitoring report
To: perlman@TURING.ACM.ORG
Message-ID:   <LISTSERV%200808100000111230.8234@LISTSERV.ACM.ORG>
X-LSV-ListID: WIGS-L
List-Help:    <mailto:LISTSERV@LISTSERV.ACM.ORG?body=INFO%20WIGS-L>
List-Unsubscribe: <mailto:WIGS-L-unsubscribe-request@LISTSERV.ACM.ORG>
List-Subscribe: <mailto:WIGS-L-subscribe-request@LISTSERV.ACM.ORG>
List-Owner:   <mailto:WIGS-L-request@LISTSERV.ACM.ORG>
Status: RO
X-Status: 
X-Keywords:                 
X-UID: 437

The following 2 subscribers were deleted from the WIGS-L list today:

  ardugas@MCS.COM
  Last error was: 5.2.0 550 5.2.0 Invalid recipient <ARDUGAS@MCS.COM> (#5.1.1)

  aki@MC.COM
  Last error was: 5.1.1 550 5.1.1 <AKI@MC.COM>... User Unknown

The following 17 subscribers are currently being monitored:

Err First Last  Address
--- ----- ----- -------
  1 08/06 08/06 VLADIMIR@TCSI.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            137.134.224.10

  1 08/06 08/06 TBAKERMAN@HIGHGROUND.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            207.97.216.211

  1 08/07 08/07 STEFANEC@ACM.ORG
                Last error: 5.4.7 [Message Expired]

  1 08/06 08/06 SMALEK@US.ORACLE.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server - 148.87.1.30

  1 08/06 08/06 SGARDELL@GTE.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            132.197.248.10

  1 08/06 08/06 RICH.ROSENBAUM@ALTAVISTA.DIGITAL.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            209.73.180.1

  1 08/07 08/07 PERLMAN@ACM.ORG
                Last error: 5.4.7 [Message Expired]

  1 08/07 08/07 MO@CFA.HARVARD.EDU
                Last error: 5.4.7 [Message Expired]

  1 08/06 08/06 JTREMLETT@GTE.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            132.197.248.10

  1 08/07 08/07 JHAUNGS@ACM.ORG
                Last error: 5.4.7 [Message Expired]

  1 08/07 08/07 HUBER@ACM.ORG
                Last error: 5.4.7 [Message Expired]

  1 08/07 08/07 HJHOFFMANN@ACM.ORG
                Last error: 5.4.7 [Message Expired]

  1 08/06 08/06 GLUSHKO@CNGROUP.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            211.106.65.119

  1 08/06 08/06 FAD@CONTINUUMSI.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            208.254.26.139

  1 08/06 08/06 CBLATHERWICK@NEONSOFT.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            208.254.26.139

  1 08/07 08/07 BSANDEN@ACM.ORG
                Last error: 5.4.7 [Message Expired]

  1 08/07 08/07 BOUHANA@ACM.ORG
                Last error: 5.4.7 [Message Expired]

Err=   Number of delivery errors received thus far
First= Date first delivery error was received (mm/dd)
Last=  Date of most current delivery error (mm/dd)

Subscribers will  be automatically  deleted from  the list  when delivery
errors have  been reported for a  period of 4  days or more, or  when 100
delivery errors  have been  received, whichever occurs  first. Monitoring
will cease after 5 days without any reported errors.

Note: Manually  deleted subscribers may  remain on the  monitoring report
under an alias  address. Such entries will expire eventually;  you do not
need to do anything about them.

From owner-WIGS-L@LISTSERV.ACM.ORG  Mon Aug 11 00:01:31 2008
Return-Path: <owner-WIGS-L@LISTSERV.ACM.ORG>
Received: from acm25-15.acm.org (acm25-15.acm.org [63.118.7.51])
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Received: from acm26-1 ([63.118.7.106])
	by acm25-15.acm.org (StrongMail Enterprise 1.1-3(3.00.316)); Sun, 10 Aug 2008 23:52:58 -0400
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Date:         Mon, 11 Aug 2008 00:01:29 -0400
From: "ACM LISTSERV Server (15.0)" <LISTSERV@LISTSERV.ACM.ORG>
Subject: WIGS-L: Daily error monitoring report
To: perlman@TURING.ACM.ORG
Message-ID:   <LISTSERV%200808110001293890.0312@LISTSERV.ACM.ORG>
X-LSV-ListID: WIGS-L
List-Help:    <mailto:LISTSERV@LISTSERV.ACM.ORG?body=INFO%20WIGS-L>
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Status: RO
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X-UID: 438

The following 9 subscribers were deleted from the WIGS-L list today:

  jtremlett@GTE.COM
  Last error was: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX ERROR]
                  Failed to connect to MX server - 132.197.248.10

  vladimir@TCSI.COM
  Last error was: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX ERROR]
                  Failed to connect to MX server - 137.134.224.10

  sgardell@GTE.COM
  Last error was: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX ERROR]
                  Failed to connect to MX server - 132.197.248.10

  smalek@US.ORACLE.COM
  Last error was: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX ERROR]
                  Failed to connect to MX server - 148.87.1.30

  CBlatherwick@NEONSOFT.COM
  Last error was: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX ERROR]
                  Failed to connect to MX server - 208.254.26.139

  tbakerman@HIGHGROUND.COM
  Last error was: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX ERROR]
                  Failed to connect to MX server - 207.97.216.211

  fad@CONTINUUMSI.COM
  Last error was: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX ERROR]
                  Failed to connect to MX server - 208.254.26.139

  glushko@CNGROUP.COM
  Last error was: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX ERROR]
                  Failed to connect to MX server - 211.106.65.119

  rich.rosenbaum@ALTAVISTA.DIGITAL.COM
  Last error was: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX ERROR]
                  Failed to connect to MX server - 209.73.180.1

The following 67 subscribers are currently being monitored:

Err First Last  Address
--- ----- ----- -------
  3 08/07 08/10 BOUHANA@ACM.ORG
                Last error: 5.2.0 550 5.2.0 No such user - psmtp

  1 08/10 08/10 ZAREMBA@GOLLY.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/10 08/10 WOLFK@HP-MPG.AN.HP.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/10 08/10 WEISS@BELL-LABS.COM
                Last error: 5.1.1 550 5.1.1 <weiss@BELL-LABS.COM>... User
                            unknown

  1 08/10 08/10 TONY.BOLT@DATALODE.COM.AU
                Last error: 5.2.0 550 5.2.0 No Such User Here

  1 08/10 08/10 TOMFITZ@NH.ULTRANET.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected.

  1 08/07 08/07 STEFANEC@ACM.ORG
                Last error: 5.4.7 [Message Expired]

  1 08/10 08/10 SSE@OBJECTS.MV.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/10 08/10 SCRISP@PCUG.ORG.AU
                Last error: 5.1.1 550 5.1.1 <scrisp@PCUG.ORG.AU>: Recipient
                            address rejected: undeliverable address: host
                            mailhost.pcug.org.au[203.10.76.10] said: 550 5.1.1
                            <scrisp@PCUG.ORG.AU>: Recipient address rejected:
                            User unknown in local recipient table (in reply to
                            RCPT TO command)

  1 08/10 08/10 SCOFIELD@MV.MV.COM
                Last error: 5.2.0 550 5.2.0 Recipient rejected --
                            ip=63.118.7.51 reason[s]=

  1 08/10 08/10 SBOYLAN@LOTUS.COM
                Last error: 5.2.1 550 5.2.1 <sboylan@LOTUS.COM>... Mailbox
                            disabled for this recipient

  1 08/10 08/10 RUDY@VOICETEK.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            66.116.125.150

  1 08/10 08/10 RROSENTHAL@MLCA.USCG.MIL
                Last error: 5.1.1 Unspecified; usually "Bad destination mailbox
                            address"

  1 08/10 08/10 ROGER_M1@VERIFONE.COM
                Last error: 5.1.1 550 <roger_m1@VERIFONE.COM>: Recipient
                            address rejected: User unknown in relay recipient
                            table

  1 08/10 08/10 RDMARCUS@LUCENT.COM
                Last error: 5.0.0 550 5.0.0 <rdmarcus@LUCENT.COM>... User
                            unknown

  1 08/10 08/10 RAYTACKETT@NETREACH.NET
                Last error: 5.1.0 553 5.1.0 sorry, mail to that recipient is
                            not accepted on this system (#5.7.1)

  1 08/10 08/10 RAPARO@ADE.COM
                Last error: 5.4.6 554 5.4.6 Too many hops

  1 08/10 08/10 RAGHAVAN@NT3D.ZKO.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/10 08/10 R.K.BURNS@COMPUTER.ORG
                Last error: 5.1.1 550 5.1.1 <r.k.burns@COMPUTER.ORG>...
                            <r.k.burns@computer.org>... User unknown

  1 08/10 08/10 POLLICE@RATIONAL.COM
                Last error: 5.0.0 550 5.0.0 <pollice@RATIONAL.COM>... No such
                            user here

  1 08/10 08/10 PGAGNE@VOICETEK.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            66.116.125.150

  1 08/07 08/07 PERLMAN@ACM.ORG
                Last error: 5.4.7 [Message Expired]

  1 08/10 08/10 PAUL.TRAITE@SYMBUS.COM
                Last error: 5.2.0 550 5.2.0 <paul.traite@symbus.com> No such
                            user here

  1 08/10 08/10 PARNAS@QUSUNT.ENG.MCMASTER.CA
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/10 08/10 ORTMEYER@RATIONAL.COM
                Last error: 5.0.0 550 5.0.0 <ortmeyer@RATIONAL.COM>... No such
                            user here

  1 08/10 08/10 NMMARTIN@MSN.COM
                Last error: 5.2.0 550 5.2.0 Requested action not taken: mailbox
                            unavailable

  1 08/10 08/10 NAVILLUS@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  1 08/07 08/07 MO@CFA.HARVARD.EDU
                Last error: 5.4.7 [Message Expired]

  1 08/10 08/10 MMTAYLOR@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  1 08/10 08/10 MENARD@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/10 08/10 MAYHEW@FORCE5.COM
                Last error: 5.2.0 550 5.2.0 Unrouteable address

  1 08/10 08/10 MARK.ARDIS@ROSE-HULMAN.EDU
                Last error: 5.2.0 550 5.2.0 No such user
                            (mark.ardis@ROSE-HULMAN.EDU)

  1 08/10 08/10 MADPUP@IBM.NET
                Last error: 5.4.0 [DNS ERROR] No records found, A record

  1 08/10 08/10 LUHRS@HYLNDR.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/10 08/10 LISKOV@PROTON.LCS.MIT.EDU
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/10 08/10 LINDA.MAGUIRE@INTEL.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected
                            Linda.Maguire@INTEL.COM

  1 08/10 08/10 KYLEG@KYLEG.COM
                Last error: 5.1.0 553 5.1.0 sorry, mail to that recipient is
                            not accepted (#5.7.1)

  1 08/10 08/10 KLJCARR@LUCENT.COM
                Last error: 5.0.0 550 5.0.0 <kljcarr@LUCENT.COM>... User
                            unknown

  1 08/10 08/10 KELLER@AUT.EE.ETHZ.CH
                Last error: 5.0.0 X-Postfix; User unknown

  1 08/10 08/10 JWB@BUENGA.BU.EDU
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/10 08/10 JOSEPH.WILD@NTC.NOKIA.COM
                Last error: 5.4.0 [DNS ERROR] No records found, A record

  1 08/10 08/10 JOHNRONAN@USA.NET
                Last error: 5.2.0 550 5.2.0 <JohnRonan@USA.NET>... User account
                            not activated

  1 08/10 08/10 JOEH@SUGAR-RIVER.NET
                Last error: 5.3.0 553 5.3.0 <joeh@SUGAR-RIVER.NET>...
                            >joeh<@SUGAR-RIVER.NET.

  1 08/07 08/07 JHAUNGS@ACM.ORG
                Last error: 5.4.7 [Message Expired]

  1 08/10 08/10 JGEHLING@ULTRANET.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected.

  1 08/10 08/10 JDGEHLING@ADELPHIA.NET
                Last error: 5.2.0 550 5.2.0 Invalid recipient:
                            <jdgehling@ADELPHIA.NET>

  1 08/10 08/10 JCOHEN18@BELLATLANTIC.NET
                Last error: 5.1.1 550 5.1.1 unknown or illegal alias:
                            jcohen18@BELLATLANTIC.NET

  1 08/10 08/10 IRDIZZI@IX.NETCOM.COM
                Last error: 5.2.0 550 5.2.0 irdizzi@ix.netcom.com...User
                            unknown

  1 08/07 08/07 HUBER@ACM.ORG
                Last error: 5.4.7 [Message Expired]

  1 08/07 08/07 HJHOFFMANN@ACM.ORG
                Last error: 5.4.7 [Message Expired]

  1 08/10 08/10 HGOMAA@ISSE.GMU.EDU
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [DNS
                            ERROR] DNS server failed the query A record

  1 08/10 08/10 GORDON@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  1 08/10 08/10 GARYF@ATRIA.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            129.34.20.80

  1 08/10 08/10 FRANKLIN@CS.UMD.EDU
                Last error: 5.1.1 550 5.1.1 <franklin@CS.UMD.EDU>... User
                            unknown

  1 08/10 08/10 EVANS@SYBASE.COM
                Last error: 5.1.1 550 5.1.1 <evans@sy-int-mx.sybase.com>...
                            User unknown

  1 08/10 08/10 ELC@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  1 08/10 08/10 D_SMITH@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/10 08/10 DYER@SPDCC.COM
                Last error: 5.2.0 550 5.2.0

  1 08/10 08/10 DM@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  1 08/10 08/10 CHEATHAM@DAS.HARVARD.EDU
                Last error: 5.1.1 550 5.1.1 <cheatham@DAS.HARVARD.EDU>... User
                            unknown

  1 08/07 08/07 BSANDEN@ACM.ORG
                Last error: 5.4.7 [Message Expired]

  1 08/10 08/10 BLIVEN@CRIINC.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            69.64.155.133

  1 08/10 08/10 ARDUGAS@MCS.COM
                Last error: 5.2.0 550 5.2.0 Invalid recipient <ardugas@MCS.COM>
                            (#5.1.1)

  1 08/10 08/10 AMARTIN@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/10 08/10 ALLEN@ASSISI-DOWNS.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/10 08/10 AKI@MC.COM
                Last error: 5.1.1 550 5.1.1 <aki@MC.COM>... User Unknown

  1 08/10 08/10 AHARKINS@PRODIGY.NET
                Last error: 5.3.0 553 5.3.0 <aharkins@PRODIGY.NET>... Addressee
                            unknown, relay=[63.118.7.51]

Err=   Number of delivery errors received thus far
First= Date first delivery error was received (mm/dd)
Last=  Date of most current delivery error (mm/dd)

Subscribers will  be automatically  deleted from  the list  when delivery
errors have  been reported for a  period of 4  days or more, or  when 100
delivery errors  have been  received, whichever occurs  first. Monitoring
will cease after 5 days without any reported errors.

Note: Manually  deleted subscribers may  remain on the  monitoring report
under an alias  address. Such entries will expire eventually;  you do not
need to do anything about them.

From owner-WIGS-L@LISTSERV.ACM.ORG  Tue Aug 12 00:01:08 2008
Return-Path: <owner-WIGS-L@LISTSERV.ACM.ORG>
Received: from acm25-15.acm.org (acm25-15.acm.org [63.118.7.51])
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	for <perlman@TURING.ACM.ORG>; Tue, 12 Aug 2008 00:01:08 -0400
Received: from acm26-1 ([63.118.7.106])
	by acm25-15.acm.org (StrongMail Enterprise 1.1-3(3.00.316)); Mon, 11 Aug 2008 23:52:25 -0400
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Date:         Tue, 12 Aug 2008 00:01:08 -0400
From: "ACM LISTSERV Server (15.0)" <LISTSERV@LISTSERV.ACM.ORG>
Subject: WIGS-L: Daily error monitoring report
To: perlman@TURING.ACM.ORG
Message-ID:   <LISTSERV%200808120001085010.4E65@LISTSERV.ACM.ORG>
X-LSV-ListID: WIGS-L
List-Help:    <mailto:LISTSERV@LISTSERV.ACM.ORG?body=INFO%20WIGS-L>
List-Unsubscribe: <mailto:WIGS-L-unsubscribe-request@LISTSERV.ACM.ORG>
List-Subscribe: <mailto:WIGS-L-subscribe-request@LISTSERV.ACM.ORG>
List-Owner:   <mailto:WIGS-L-request@LISTSERV.ACM.ORG>
Status: RO
X-Status: 
X-Keywords:                 
X-UID: 439

The following subscriber was deleted from the WIGS-L list today:

  bouhana@ACM.ORG
  Last error was: 5.2.0 550 5.2.0 No such user - psmtp

The following 69 subscribers are currently being monitored:

Err First Last  Address
--- ----- ----- -------
  6 08/10 08/11 BLIVEN@CRIINC.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            69.64.155.133

  4 08/10 08/11 CHEATHAM@DAS.HARVARD.EDU
                Last error: 5.1.1 550 5.1.1 <CHEATHAM@DAS.HARVARD.EDU>... User
                            unknown

  3 08/10 08/11 ZAREMBA@GOLLY.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  3 08/10 08/11 WOLFK@HP-MPG.AN.HP.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  3 08/10 08/11 WEISS@BELL-LABS.COM
                Last error: 5.1.1 550 5.1.1 <weiss@BELL-LABS.COM>... User
                            unknown

  3 08/10 08/11 TONY.BOLT@DATALODE.COM.AU
                Last error: 5.2.0 550 5.2.0 No Such User Here

  3 08/10 08/11 TOMFITZ@NH.ULTRANET.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected.

  3 08/10 08/11 SSE@OBJECTS.MV.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  3 08/10 08/11 SCRISP@PCUG.ORG.AU
                Last error: 5.1.1 550 5.1.1 <scrisp@PCUG.ORG.AU>: Recipient
                            address rejected: undeliverable address: host
                            mailhost.pcug.org.au[203.10.76.10] said: 550 5.1.1
                            <scrisp@PCUG.ORG.AU>: Recipient address rejected:
                            User unknown in local recipient table (in reply to
                            RCPT TO command)

  3 08/10 08/11 SCOFIELD@MV.MV.COM
                Last error: 5.2.0 550 5.2.0 Recipient rejected --
                            ip=63.118.7.51 reason[s]=

  3 08/10 08/11 SBOYLAN@LOTUS.COM
                Last error: 5.2.1 550 5.2.1 <sboylan@LOTUS.COM>... Mailbox
                            disabled for this recipient

  3 08/10 08/11 RUDY@VOICETEK.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            66.116.125.150

  3 08/10 08/11 RROSENTHAL@MLCA.USCG.MIL
                Last error: 5.1.1 Unspecified; usually "Bad destination mailbox
                            address"

  3 08/10 08/11 ROGER_M1@VERIFONE.COM
                Last error: 5.1.1 550 <roger_m1@VERIFONE.COM>: Recipient
                            address rejected: User unknown in relay recipient
                            table

  3 08/10 08/11 RDMARCUS@LUCENT.COM
                Last error: 5.0.0 550 5.0.0 <rdmarcus@LUCENT.COM>... User
                            unknown

  3 08/10 08/11 RAYTACKETT@NETREACH.NET
                Last error: 5.1.0 553 5.1.0 sorry, mail to that recipient is
                            not accepted on this system (#5.7.1)

  3 08/10 08/11 RAPARO@ADE.COM
                Last error: 5.4.6 554 5.4.6 Too many hops

  3 08/10 08/11 RAGHAVAN@NT3D.ZKO.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  3 08/10 08/11 R.K.BURNS@COMPUTER.ORG
                Last error: 5.1.1 550 5.1.1 <r.k.burns@COMPUTER.ORG>...
                            <r.k.burns@computer.org>... User unknown

  3 08/10 08/11 POLLICE@RATIONAL.COM
                Last error: 5.0.0 550 5.0.0 <pollice@RATIONAL.COM>... No such
                            user here

  3 08/10 08/11 PGAGNE@VOICETEK.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            66.116.125.150

  3 08/10 08/11 PAUL.TRAITE@SYMBUS.COM
                Last error: 5.2.0 550 5.2.0 <paul.traite@symbus.com> No such
                            user here

  3 08/10 08/11 PARNAS@QUSUNT.ENG.MCMASTER.CA
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  3 08/10 08/11 ORTMEYER@RATIONAL.COM
                Last error: 5.0.0 550 5.0.0 <ortmeyer@RATIONAL.COM>... No such
                            user here

  3 08/10 08/11 NMMARTIN@MSN.COM
                Last error: 5.2.0 550 5.2.0 Requested action not taken: mailbox
                            unavailable

  3 08/10 08/11 NAVILLUS@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  3 08/10 08/11 MMTAYLOR@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  3 08/10 08/11 MENARD@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  3 08/10 08/11 MAYHEW@FORCE5.COM
                Last error: 5.2.0 550 5.2.0 Unrouteable address

  3 08/10 08/11 MARK.ARDIS@ROSE-HULMAN.EDU
                Last error: 5.2.0 550 5.2.0 No such user
                            (mark.ardis@ROSE-HULMAN.EDU)

  3 08/10 08/11 MADPUP@IBM.NET
                Last error: 5.4.0 [DNS ERROR] No records found, A record

  3 08/10 08/11 LUHRS@HYLNDR.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  3 08/10 08/11 LISKOV@PROTON.LCS.MIT.EDU
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  3 08/10 08/11 LINDA.MAGUIRE@INTEL.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected
                            Linda.Maguire@INTEL.COM

  3 08/10 08/11 KYLEG@KYLEG.COM
                Last error: 5.1.0 553 5.1.0 sorry, mail to that recipient is
                            not accepted (#5.7.1)

  3 08/10 08/11 KLJCARR@LUCENT.COM
                Last error: 5.0.0 550 5.0.0 <kljcarr@LUCENT.COM>... User
                            unknown

  3 08/10 08/11 KELLER@AUT.EE.ETHZ.CH
                Last error: 5.0.0 X-Postfix; User unknown

  3 08/10 08/11 JWB@BUENGA.BU.EDU
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  3 08/10 08/11 JOSEPH.WILD@NTC.NOKIA.COM
                Last error: 5.4.0 [DNS ERROR] No records found, A record

  3 08/10 08/11 JOHNRONAN@USA.NET
                Last error: 5.2.0 550 5.2.0 <JohnRonan@USA.NET>... User account
                            not activated

  3 08/10 08/11 JOEH@SUGAR-RIVER.NET
                Last error: 5.3.0 553 5.3.0 <joeh@SUGAR-RIVER.NET>...
                            >joeh<@SUGAR-RIVER.NET.

  3 08/10 08/11 JGEHLING@ULTRANET.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected.

  3 08/10 08/11 JDGEHLING@ADELPHIA.NET
                Last error: 5.2.0 550 5.2.0 Invalid recipient:
                            <jdgehling@ADELPHIA.NET>

  3 08/10 08/11 JCOHEN18@BELLATLANTIC.NET
                Last error: 5.1.1 550 5.1.1 unknown or illegal alias:
                            jcohen18@BELLATLANTIC.NET

  3 08/10 08/11 IRDIZZI@IX.NETCOM.COM
                Last error: 5.2.0 550 5.2.0 irdizzi@ix.netcom.com...User
                            unknown

  3 08/10 08/11 HGOMAA@ISSE.GMU.EDU
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [DNS
                            ERROR] DNS server failed the query A record

  3 08/10 08/11 GORDON@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  3 08/10 08/11 GARYF@ATRIA.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            129.34.20.80

  3 08/10 08/11 FRANKLIN@CS.UMD.EDU
                Last error: 5.1.1 550 5.1.1 <franklin@CS.UMD.EDU>... User
                            unknown

  3 08/10 08/11 EVANS@SYBASE.COM
                Last error: 5.1.1 550 5.1.1 <evans@sy-int-mx.sybase.com>...
                            User unknown

  3 08/10 08/11 ELC@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  3 08/10 08/11 D_SMITH@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  3 08/10 08/11 DYER@SPDCC.COM
                Last error: 5.2.0 550 5.2.0

  3 08/10 08/11 DM@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  3 08/10 08/11 AMARTIN@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  3 08/10 08/11 ALLEN@ASSISI-DOWNS.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  3 08/10 08/11 AHARKINS@PRODIGY.NET
                Last error: 5.3.0 553 5.3.0 <aharkins@PRODIGY.NET>... Addressee
                            unknown, relay=[63.118.7.51]

  1 08/11 08/11 VLADIMIR@TCSI.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            137.134.224.10

  1 08/11 08/11 TBAKERMAN@HIGHGROUND.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            207.97.216.211

  1 08/11 08/11 SMALEK@US.ORACLE.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server - 148.87.1.30

  1 08/11 08/11 SGARDELL@GTE.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            132.197.248.10

  1 08/11 08/11 RICH.ROSENBAUM@ALTAVISTA.DIGITAL.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            209.73.164.90

  1 08/11 08/11 JTREMLETT@GTE.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            132.197.248.10

  1 08/11 08/11 GLUSHKO@CNGROUP.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            211.106.65.117

  1 08/11 08/11 FAD@CONTINUUMSI.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            208.254.26.139

  1 08/11 08/11 EPHRAIM@ALUM.MIT.EDU
                Last error: 5.7.1 554 5.7.1 Rejected as Spam see:
                            http://alum.mit.edu/help/spam/rejected.html

  1 08/11 08/11 CBLATHERWICK@NEONSOFT.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            208.254.26.139

  1 08/10 08/10 ARDUGAS@MCS.COM
                Last error: 5.2.0 550 5.2.0 Invalid recipient <ardugas@MCS.COM>
                            (#5.1.1)

  1 08/10 08/10 AKI@MC.COM
                Last error: 5.1.1 550 5.1.1 <aki@MC.COM>... User Unknown

Err=   Number of delivery errors received thus far
First= Date first delivery error was received (mm/dd)
Last=  Date of most current delivery error (mm/dd)

Subscribers will  be automatically  deleted from  the list  when delivery
errors have  been reported for a  period of 4  days or more, or  when 100
delivery errors  have been  received, whichever occurs  first. Monitoring
will cease after 5 days without any reported errors.

Note: Manually  deleted subscribers may  remain on the  monitoring report
under an alias  address. Such entries will expire eventually;  you do not
need to do anything about them.

From owner-WIGS-L@LISTSERV.ACM.ORG  Wed Aug 13 00:01:32 2008
Return-Path: <owner-WIGS-L@LISTSERV.ACM.ORG>
Received: from acm25-15.acm.org (acm25-15.acm.org [63.118.7.51])
	by turing.acm.org (8.13.1/8.13.1) with ESMTP id m7D41W4n018630
	for <perlman@TURING.ACM.ORG>; Wed, 13 Aug 2008 00:01:32 -0400
Received: from acm26-1 ([63.118.7.106])
	by acm25-15.acm.org (StrongMail Enterprise 1.1-3(3.00.316)); Tue, 12 Aug 2008 23:52:39 -0400
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X-Mailer: StrongMail Enterprise 1.1-3(3.00.316)
Date:         Wed, 13 Aug 2008 00:01:31 -0400
From: "ACM LISTSERV Server (15.0)" <LISTSERV@LISTSERV.ACM.ORG>
Subject: WIGS-L: Daily error monitoring report
To: perlman@TURING.ACM.ORG
Message-ID:   <LISTSERV%200808130001318310.8E16@LISTSERV.ACM.ORG>
X-LSV-ListID: WIGS-L
List-Help:    <mailto:LISTSERV@LISTSERV.ACM.ORG?body=INFO%20WIGS-L>
List-Unsubscribe: <mailto:WIGS-L-unsubscribe-request@LISTSERV.ACM.ORG>
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List-Owner:   <mailto:WIGS-L-request@LISTSERV.ACM.ORG>
Status: RO
X-Status: 
X-Keywords:                 
X-UID: 440

The following 70 subscribers are currently being monitored:

Err First Last  Address
--- ----- ----- -------
  9 08/10 08/12 BLIVEN@CRIINC.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            69.64.155.133

  7 08/10 08/12 CHEATHAM@DAS.HARVARD.EDU
                Last error: 5.1.1 550 5.1.1 <cheatham@DAS.HARVARD.EDU>... User
                            unknown

  4 08/10 08/12 ZAREMBA@GOLLY.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 WOLFK@HP-MPG.AN.HP.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 WEISS@BELL-LABS.COM
                Last error: 5.1.1 550 5.1.1 <weiss@BELL-LABS.COM>... User
                            unknown

  4 08/10 08/12 TONY.BOLT@DATALODE.COM.AU
                Last error: 5.2.0 550 5.2.0 No Such User Here

  4 08/10 08/12 TOMFITZ@NH.ULTRANET.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected.

  4 08/10 08/12 SSE@OBJECTS.MV.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 SCRISP@PCUG.ORG.AU
                Last error: 5.1.1 550 5.1.1 <scrisp@PCUG.ORG.AU>: Recipient
                            address rejected: undeliverable address: host
                            mailhost.pcug.org.au[203.10.76.10] said: 550 5.1.1
                            <scrisp@PCUG.ORG.AU>: Recipient address rejected:
                            User unknown in local recipient table (in reply to
                            RCPT TO command)

  4 08/10 08/12 SCOFIELD@MV.MV.COM
                Last error: 5.2.0 550 5.2.0 Recipient rejected --
                            ip=63.118.7.51 reason[s]=

  4 08/10 08/12 SBOYLAN@LOTUS.COM
                Last error: 5.2.1 550 5.2.1 <sboylan@LOTUS.COM>... Mailbox
                            disabled for this recipient

  4 08/10 08/12 RUDY@VOICETEK.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            66.116.125.150

  4 08/10 08/12 RROSENTHAL@MLCA.USCG.MIL
                Last error: 5.1.1 Unspecified; usually "Bad destination mailbox
                            address"

  4 08/10 08/12 ROGER_M1@VERIFONE.COM
                Last error: 5.1.1 550 <roger_m1@VERIFONE.COM>: Recipient
                            address rejected: User unknown in relay recipient
                            table

  4 08/10 08/12 RDMARCUS@LUCENT.COM
                Last error: 5.0.0 550 5.0.0 <rdmarcus@LUCENT.COM>... User
                            unknown

  4 08/10 08/12 RAYTACKETT@NETREACH.NET
                Last error: 5.1.0 553 5.1.0 sorry, mail to that recipient is
                            not accepted on this system (#5.7.1)

  4 08/10 08/12 RAPARO@ADE.COM
                Last error: 5.4.6 554 5.4.6 Too many hops

  4 08/10 08/12 RAGHAVAN@NT3D.ZKO.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 R.K.BURNS@COMPUTER.ORG
                Last error: 5.1.1 550 5.1.1 <r.k.burns@COMPUTER.ORG>...
                            <r.k.burns@computer.org>... User unknown

  4 08/10 08/12 POLLICE@RATIONAL.COM
                Last error: 5.0.0 550 5.0.0 <pollice@RATIONAL.COM>... No such
                            user here

  4 08/10 08/12 PGAGNE@VOICETEK.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            66.116.125.150

  4 08/10 08/12 PAUL.TRAITE@SYMBUS.COM
                Last error: 5.2.0 550 5.2.0 <paul.traite@symbus.com> No such
                            user here

  4 08/10 08/12 PARNAS@QUSUNT.ENG.MCMASTER.CA
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 ORTMEYER@RATIONAL.COM
                Last error: 5.0.0 550 5.0.0 <ortmeyer@RATIONAL.COM>... No such
                            user here

  4 08/10 08/12 NAVILLUS@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  4 08/10 08/12 MMTAYLOR@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  4 08/10 08/12 MENARD@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 MAYHEW@FORCE5.COM
                Last error: 5.2.0 550 5.2.0 Unrouteable address

  4 08/10 08/12 MARK.ARDIS@ROSE-HULMAN.EDU
                Last error: 5.2.0 550 5.2.0 No such user
                            (mark.ardis@ROSE-HULMAN.EDU)

  4 08/10 08/12 MADPUP@IBM.NET
                Last error: 5.4.0 [DNS ERROR] No records found, A record

  4 08/10 08/12 LUHRS@HYLNDR.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 LISKOV@PROTON.LCS.MIT.EDU
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 LINDA.MAGUIRE@INTEL.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected
                            Linda.Maguire@INTEL.COM

  4 08/10 08/12 KYLEG@KYLEG.COM
                Last error: 5.1.0 553 5.1.0 sorry, mail to that recipient is
                            not accepted (#5.7.1)

  4 08/10 08/12 KLJCARR@LUCENT.COM
                Last error: 5.0.0 550 5.0.0 <kljcarr@LUCENT.COM>... User
                            unknown

  4 08/10 08/12 JWB@BUENGA.BU.EDU
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 JOSEPH.WILD@NTC.NOKIA.COM
                Last error: 5.4.0 [DNS ERROR] No records found, A record

  4 08/10 08/12 JOHNRONAN@USA.NET
                Last error: 5.2.0 550 5.2.0 <JohnRonan@USA.NET>... User account
                            not activated

  4 08/10 08/12 JOEH@SUGAR-RIVER.NET
                Last error: 5.3.0 553 5.3.0 <joeh@SUGAR-RIVER.NET>...
                            >joeh<@SUGAR-RIVER.NET.

  4 08/10 08/12 JGEHLING@ULTRANET.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected.

  4 08/10 08/12 JDGEHLING@ADELPHIA.NET
                Last error: 5.2.0 550 5.2.0 Invalid recipient:
                            <jdgehling@ADELPHIA.NET>

  4 08/10 08/12 JCOHEN18@BELLATLANTIC.NET
                Last error: 5.1.1 550 5.1.1 unknown or illegal alias:
                            jcohen18@BELLATLANTIC.NET

  4 08/10 08/12 IRDIZZI@IX.NETCOM.COM
                Last error: 5.2.0 550 5.2.0 irdizzi@ix.netcom.com...User
                            unknown

  4 08/10 08/12 HGOMAA@ISSE.GMU.EDU
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [DNS
                            ERROR] DNS server failed the query A record

  4 08/10 08/12 GORDON@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  4 08/10 08/12 GARYF@ATRIA.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            129.34.20.80

  4 08/10 08/12 FRANKLIN@CS.UMD.EDU
                Last error: 5.1.1 550 5.1.1 <franklin@CS.UMD.EDU>... User
                            unknown

  4 08/10 08/12 EVANS@SYBASE.COM
                Last error: 5.1.1 550 5.1.1 <evans@sy-int-mx.sybase.com>...
                            User unknown

  4 08/10 08/12 ELC@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  4 08/10 08/12 D_SMITH@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 DYER@SPDCC.COM
                Last error: 5.2.0 550 5.2.0

  4 08/10 08/12 DM@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  4 08/10 08/12 AMARTIN@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 ALLEN@ASSISI-DOWNS.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 AHARKINS@PRODIGY.NET
                Last error: 5.3.0 553 5.3.0 <aharkins@PRODIGY.NET>... Addressee
                            unknown, relay=[63.118.7.51]

  3 08/10 08/11 NMMARTIN@MSN.COM
                Last error: 5.2.0 550 5.2.0 Requested action not taken: mailbox
                            unavailable

  3 08/10 08/11 KELLER@AUT.EE.ETHZ.CH
                Last error: 5.0.0 X-Postfix; User unknown

  1 08/11 08/11 VLADIMIR@TCSI.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            137.134.224.10

  1 08/11 08/11 TBAKERMAN@HIGHGROUND.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            207.97.216.211

  1 08/11 08/11 SMALEK@US.ORACLE.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server - 148.87.1.30

  1 08/11 08/11 SGARDELL@GTE.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            132.197.248.10

  1 08/11 08/11 RICH.ROSENBAUM@ALTAVISTA.DIGITAL.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            209.73.164.90

  1 08/11 08/11 JTREMLETT@GTE.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            132.197.248.10

  1 08/11 08/11 GLUSHKO@CNGROUP.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            211.106.65.117

  1 08/11 08/11 FAD@CONTINUUMSI.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            208.254.26.139

  1 08/11 08/11 EPHRAIM@ALUM.MIT.EDU
                Last error: 5.7.1 554 5.7.1 Rejected as Spam see:
                            http://alum.mit.edu/help/spam/rejected.html

  1 08/11 08/11 CBLATHERWICK@NEONSOFT.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            208.254.26.139

  1 08/12 08/12 BOUHANA@ACM.ORG
                Last error: 5.2.0 550 5.2.0 No such user - psmtp

  1 08/10 08/10 ARDUGAS@MCS.COM
                Last error: 5.2.0 550 5.2.0 Invalid recipient <ardugas@MCS.COM>
                            (#5.1.1)

  1 08/10 08/10 AKI@MC.COM
                Last error: 5.1.1 550 5.1.1 <aki@MC.COM>... User Unknown

Err=   Number of delivery errors received thus far
First= Date first delivery error was received (mm/dd)
Last=  Date of most current delivery error (mm/dd)

Subscribers will  be automatically  deleted from  the list  when delivery
errors have  been reported for a  period of 4  days or more, or  when 100
delivery errors  have been  received, whichever occurs  first. Monitoring
will cease after 5 days without any reported errors.

Note: Manually  deleted subscribers may  remain on the  monitoring report
under an alias  address. Such entries will expire eventually;  you do not
need to do anything about them.

From owner-WIGS-L@LISTSERV.ACM.ORG  Thu Aug 14 00:01:38 2008
Return-Path: <owner-WIGS-L@LISTSERV.ACM.ORG>
Received: from acm25-15.acm.org (acm25-15.acm.org [63.118.7.51])
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Received: from acm26-1 ([63.118.7.106])
	by acm25-15.acm.org (StrongMail Enterprise 1.1-3(3.00.316)); Wed, 13 Aug 2008 23:52:35 -0400
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X-Mailer: StrongMail Enterprise 1.1-3(3.00.316)
Date:         Thu, 14 Aug 2008 00:01:38 -0400
From: "ACM LISTSERV Server (15.0)" <LISTSERV@LISTSERV.ACM.ORG>
Subject: WIGS-L: Daily error monitoring report
To: perlman@TURING.ACM.ORG
Message-ID:   <LISTSERV%200808140001381590.DEB4@LISTSERV.ACM.ORG>
X-LSV-ListID: WIGS-L
List-Help:    <mailto:LISTSERV@LISTSERV.ACM.ORG?body=INFO%20WIGS-L>
List-Unsubscribe: <mailto:WIGS-L-unsubscribe-request@LISTSERV.ACM.ORG>
List-Subscribe: <mailto:WIGS-L-subscribe-request@LISTSERV.ACM.ORG>
List-Owner:   <mailto:WIGS-L-request@LISTSERV.ACM.ORG>
Status: O
X-Status: 
X-Keywords:                  
X-UID: 441

The following 70 subscribers are currently being monitored:

Err First Last  Address
--- ----- ----- -------
 11 08/10 08/13 BLIVEN@CRIINC.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            69.64.155.133

  9 08/10 08/13 CHEATHAM@DAS.HARVARD.EDU
                Last error: 5.1.1 550 5.1.1 <CHEATHAM@DAS.HARVARD.EDU>... User
                            unknown

  4 08/10 08/12 ZAREMBA@GOLLY.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 WOLFK@HP-MPG.AN.HP.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 WEISS@BELL-LABS.COM
                Last error: 5.1.1 550 5.1.1 <weiss@BELL-LABS.COM>... User
                            unknown

  4 08/10 08/12 TONY.BOLT@DATALODE.COM.AU
                Last error: 5.2.0 550 5.2.0 No Such User Here

  4 08/10 08/12 TOMFITZ@NH.ULTRANET.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected.

  4 08/10 08/12 SSE@OBJECTS.MV.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 SCRISP@PCUG.ORG.AU
                Last error: 5.1.1 550 5.1.1 <scrisp@PCUG.ORG.AU>: Recipient
                            address rejected: undeliverable address: host
                            mailhost.pcug.org.au[203.10.76.10] said: 550 5.1.1
                            <scrisp@PCUG.ORG.AU>: Recipient address rejected:
                            User unknown in local recipient table (in reply to
                            RCPT TO command)

  4 08/10 08/12 SCOFIELD@MV.MV.COM
                Last error: 5.2.0 550 5.2.0 Recipient rejected --
                            ip=63.118.7.51 reason[s]=

  4 08/10 08/12 SBOYLAN@LOTUS.COM
                Last error: 5.2.1 550 5.2.1 <sboylan@LOTUS.COM>... Mailbox
                            disabled for this recipient

  4 08/10 08/12 RUDY@VOICETEK.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            66.116.125.150

  4 08/10 08/12 RROSENTHAL@MLCA.USCG.MIL
                Last error: 5.1.1 Unspecified; usually "Bad destination mailbox
                            address"

  4 08/10 08/12 ROGER_M1@VERIFONE.COM
                Last error: 5.1.1 550 <roger_m1@VERIFONE.COM>: Recipient
                            address rejected: User unknown in relay recipient
                            table

  4 08/10 08/12 RDMARCUS@LUCENT.COM
                Last error: 5.0.0 550 5.0.0 <rdmarcus@LUCENT.COM>... User
                            unknown

  4 08/10 08/12 RAYTACKETT@NETREACH.NET
                Last error: 5.1.0 553 5.1.0 sorry, mail to that recipient is
                            not accepted on this system (#5.7.1)

  4 08/10 08/12 RAPARO@ADE.COM
                Last error: 5.4.6 554 5.4.6 Too many hops

  4 08/10 08/12 RAGHAVAN@NT3D.ZKO.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 R.K.BURNS@COMPUTER.ORG
                Last error: 5.1.1 550 5.1.1 <r.k.burns@COMPUTER.ORG>...
                            <r.k.burns@computer.org>... User unknown

  4 08/10 08/12 POLLICE@RATIONAL.COM
                Last error: 5.0.0 550 5.0.0 <pollice@RATIONAL.COM>... No such
                            user here

  4 08/10 08/12 PGAGNE@VOICETEK.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            66.116.125.150

  4 08/10 08/12 PAUL.TRAITE@SYMBUS.COM
                Last error: 5.2.0 550 5.2.0 <paul.traite@symbus.com> No such
                            user here

  4 08/10 08/12 PARNAS@QUSUNT.ENG.MCMASTER.CA
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 ORTMEYER@RATIONAL.COM
                Last error: 5.0.0 550 5.0.0 <ortmeyer@RATIONAL.COM>... No such
                            user here

  4 08/10 08/12 NAVILLUS@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  4 08/10 08/12 MMTAYLOR@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  4 08/10 08/12 MENARD@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 MAYHEW@FORCE5.COM
                Last error: 5.2.0 550 5.2.0 Unrouteable address

  4 08/10 08/12 MARK.ARDIS@ROSE-HULMAN.EDU
                Last error: 5.2.0 550 5.2.0 No such user
                            (mark.ardis@ROSE-HULMAN.EDU)

  4 08/10 08/12 MADPUP@IBM.NET
                Last error: 5.4.0 [DNS ERROR] No records found, A record

  4 08/10 08/12 LUHRS@HYLNDR.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 LISKOV@PROTON.LCS.MIT.EDU
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 LINDA.MAGUIRE@INTEL.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected
                            Linda.Maguire@INTEL.COM

  4 08/10 08/12 KYLEG@KYLEG.COM
                Last error: 5.1.0 553 5.1.0 sorry, mail to that recipient is
                            not accepted (#5.7.1)

  4 08/10 08/12 KLJCARR@LUCENT.COM
                Last error: 5.0.0 550 5.0.0 <kljcarr@LUCENT.COM>... User
                            unknown

  4 08/10 08/12 JWB@BUENGA.BU.EDU
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 JOSEPH.WILD@NTC.NOKIA.COM
                Last error: 5.4.0 [DNS ERROR] No records found, A record

  4 08/10 08/12 JOHNRONAN@USA.NET
                Last error: 5.2.0 550 5.2.0 <JohnRonan@USA.NET>... User account
                            not activated

  4 08/10 08/12 JOEH@SUGAR-RIVER.NET
                Last error: 5.3.0 553 5.3.0 <joeh@SUGAR-RIVER.NET>...
                            >joeh<@SUGAR-RIVER.NET.

  4 08/10 08/12 JGEHLING@ULTRANET.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected.

  4 08/10 08/12 JDGEHLING@ADELPHIA.NET
                Last error: 5.2.0 550 5.2.0 Invalid recipient:
                            <jdgehling@ADELPHIA.NET>

  4 08/10 08/12 JCOHEN18@BELLATLANTIC.NET
                Last error: 5.1.1 550 5.1.1 unknown or illegal alias:
                            jcohen18@BELLATLANTIC.NET

  4 08/10 08/12 IRDIZZI@IX.NETCOM.COM
                Last error: 5.2.0 550 5.2.0 irdizzi@ix.netcom.com...User
                            unknown

  4 08/10 08/12 HGOMAA@ISSE.GMU.EDU
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [DNS
                            ERROR] DNS server failed the query A record

  4 08/10 08/12 GORDON@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  4 08/10 08/12 GARYF@ATRIA.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            129.34.20.80

  4 08/10 08/12 FRANKLIN@CS.UMD.EDU
                Last error: 5.1.1 550 5.1.1 <franklin@CS.UMD.EDU>... User
                            unknown

  4 08/10 08/12 EVANS@SYBASE.COM
                Last error: 5.1.1 550 5.1.1 <evans@sy-int-mx.sybase.com>...
                            User unknown

  4 08/10 08/12 ELC@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  4 08/10 08/12 D_SMITH@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 DYER@SPDCC.COM
                Last error: 5.2.0 550 5.2.0

  4 08/10 08/12 DM@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  4 08/10 08/12 AMARTIN@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 ALLEN@ASSISI-DOWNS.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 AHARKINS@PRODIGY.NET
                Last error: 5.3.0 553 5.3.0 <aharkins@PRODIGY.NET>... Addressee
                            unknown, relay=[63.118.7.51]

  3 08/10 08/11 NMMARTIN@MSN.COM
                Last error: 5.2.0 550 5.2.0 Requested action not taken: mailbox
                            unavailable

  3 08/10 08/11 KELLER@AUT.EE.ETHZ.CH
                Last error: 5.0.0 X-Postfix; User unknown

  1 08/11 08/11 VLADIMIR@TCSI.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            137.134.224.10

  1 08/11 08/11 TBAKERMAN@HIGHGROUND.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            207.97.216.211

  1 08/11 08/11 SMALEK@US.ORACLE.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server - 148.87.1.30

  1 08/11 08/11 SGARDELL@GTE.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            132.197.248.10

  1 08/11 08/11 RICH.ROSENBAUM@ALTAVISTA.DIGITAL.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            209.73.164.90

  1 08/11 08/11 JTREMLETT@GTE.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            132.197.248.10

  1 08/11 08/11 GLUSHKO@CNGROUP.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            211.106.65.117

  1 08/11 08/11 FAD@CONTINUUMSI.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            208.254.26.139

  1 08/11 08/11 EPHRAIM@ALUM.MIT.EDU
                Last error: 5.7.1 554 5.7.1 Rejected as Spam see:
                            http://alum.mit.edu/help/spam/rejected.html

  1 08/11 08/11 CBLATHERWICK@NEONSOFT.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            208.254.26.139

  1 08/12 08/12 BOUHANA@ACM.ORG
                Last error: 5.2.0 550 5.2.0 No such user - psmtp

  1 08/10 08/10 ARDUGAS@MCS.COM
                Last error: 5.2.0 550 5.2.0 Invalid recipient <ardugas@MCS.COM>
                            (#5.1.1)

  1 08/10 08/10 AKI@MC.COM
                Last error: 5.1.1 550 5.1.1 <aki@MC.COM>... User Unknown

Err=   Number of delivery errors received thus far
First= Date first delivery error was received (mm/dd)
Last=  Date of most current delivery error (mm/dd)

Subscribers will  be automatically  deleted from  the list  when delivery
errors have  been reported for a  period of 4  days or more, or  when 100
delivery errors  have been  received, whichever occurs  first. Monitoring
will cease after 5 days without any reported errors.

Note: Manually  deleted subscribers may  remain on the  monitoring report
under an alias  address. Such entries will expire eventually;  you do not
need to do anything about them.

From jl.incrowd@gmail.com  Sat Aug  9 22:39:55 2008
Return-Path: <jl.incrowd@gmail.com>
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To: perlman@acm.org
From: James R Leonard <jl.incrowd@gmail.com>
Subject: Herbie's Recurring Themes
Date: Sat, 9 Aug 2008 19:39:15 -0700
X-Mailer: Apple Mail (2.752.3)
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Hi Gary - -

Just a note to say thanks for sending me the link to your amazing  
Herbie site last week.

I added a link to the 'Herbie Web Round-Up' at my 'I'm Learning To  
Share' blog, but just to make extra sure that more people can find  
it, I also just mentioned it the latest of my weekly 'Reasons To Be  
Cheerful' posts as well.

http://learning2share.blogspot.com/2008/08/reasons-to-be-cheerful- 
week-of-080808.html

Wanted to make sure you knew about it, especially as I - - uh,  
borrowed - - a few of your images to help catch folks' attention.  
Hope that's okay.

All the best to you, keep up the good work!

Jim
(aka 'the in crowd')

http://learning2share.blogspot.com/

From owner-WIGS-L@LISTSERV.ACM.ORG  Fri Aug 15 00:01:31 2008
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From: "ACM LISTSERV Server (15.0)" <LISTSERV@LISTSERV.ACM.ORG>
Subject: WIGS-L: Daily error monitoring report
To: perlman@TURING.ACM.ORG
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X-UID: 443

The following 2 subscribers were deleted from the WIGS-L list today:

  cheatham@DAS.HARVARD.EDU
  Last error was: 5.1.1 550 5.1.1 <CHEATHAM@DAS.HARVARD.EDU>... User unknown

  bliven@CRIINC.COM
  Last error was: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX ERROR]
                  Failed to connect to MX server - 69.64.155.133

The following 66 subscribers are currently being monitored:

Err First Last  Address
--- ----- ----- -------
  4 08/10 08/12 ZAREMBA@GOLLY.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 WOLFK@HP-MPG.AN.HP.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 WEISS@BELL-LABS.COM
                Last error: 5.1.1 550 5.1.1 <weiss@BELL-LABS.COM>... User
                            unknown

  4 08/10 08/12 TONY.BOLT@DATALODE.COM.AU
                Last error: 5.2.0 550 5.2.0 No Such User Here

  4 08/10 08/12 TOMFITZ@NH.ULTRANET.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected.

  4 08/10 08/12 SSE@OBJECTS.MV.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 SCRISP@PCUG.ORG.AU
                Last error: 5.1.1 550 5.1.1 <scrisp@PCUG.ORG.AU>: Recipient
                            address rejected: undeliverable address: host
                            mailhost.pcug.org.au[203.10.76.10] said: 550 5.1.1
                            <scrisp@PCUG.ORG.AU>: Recipient address rejected:
                            User unknown in local recipient table (in reply to
                            RCPT TO command)

  4 08/10 08/12 SCOFIELD@MV.MV.COM
                Last error: 5.2.0 550 5.2.0 Recipient rejected --
                            ip=63.118.7.51 reason[s]=

  4 08/10 08/12 SBOYLAN@LOTUS.COM
                Last error: 5.2.1 550 5.2.1 <sboylan@LOTUS.COM>... Mailbox
                            disabled for this recipient

  4 08/10 08/12 RUDY@VOICETEK.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            66.116.125.150

  4 08/10 08/12 RROSENTHAL@MLCA.USCG.MIL
                Last error: 5.1.1 Unspecified; usually "Bad destination mailbox
                            address"

  4 08/10 08/12 ROGER_M1@VERIFONE.COM
                Last error: 5.1.1 550 <roger_m1@VERIFONE.COM>: Recipient
                            address rejected: User unknown in relay recipient
                            table

  4 08/10 08/12 RDMARCUS@LUCENT.COM
                Last error: 5.0.0 550 5.0.0 <rdmarcus@LUCENT.COM>... User
                            unknown

  4 08/10 08/12 RAYTACKETT@NETREACH.NET
                Last error: 5.1.0 553 5.1.0 sorry, mail to that recipient is
                            not accepted on this system (#5.7.1)

  4 08/10 08/12 RAPARO@ADE.COM
                Last error: 5.4.6 554 5.4.6 Too many hops

  4 08/10 08/12 RAGHAVAN@NT3D.ZKO.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 R.K.BURNS@COMPUTER.ORG
                Last error: 5.1.1 550 5.1.1 <r.k.burns@COMPUTER.ORG>...
                            <r.k.burns@computer.org>... User unknown

  4 08/10 08/12 POLLICE@RATIONAL.COM
                Last error: 5.0.0 550 5.0.0 <pollice@RATIONAL.COM>... No such
                            user here

  4 08/10 08/12 PGAGNE@VOICETEK.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            66.116.125.150

  4 08/10 08/12 PAUL.TRAITE@SYMBUS.COM
                Last error: 5.2.0 550 5.2.0 <paul.traite@symbus.com> No such
                            user here

  4 08/10 08/12 PARNAS@QUSUNT.ENG.MCMASTER.CA
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 ORTMEYER@RATIONAL.COM
                Last error: 5.0.0 550 5.0.0 <ortmeyer@RATIONAL.COM>... No such
                            user here

  4 08/10 08/12 NAVILLUS@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  4 08/10 08/12 MMTAYLOR@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  4 08/10 08/12 MENARD@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 MAYHEW@FORCE5.COM
                Last error: 5.2.0 550 5.2.0 Unrouteable address

  4 08/10 08/12 MARK.ARDIS@ROSE-HULMAN.EDU
                Last error: 5.2.0 550 5.2.0 No such user
                            (mark.ardis@ROSE-HULMAN.EDU)

  4 08/10 08/12 MADPUP@IBM.NET
                Last error: 5.4.0 [DNS ERROR] No records found, A record

  4 08/10 08/12 LUHRS@HYLNDR.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 LISKOV@PROTON.LCS.MIT.EDU
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 LINDA.MAGUIRE@INTEL.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected
                            Linda.Maguire@INTEL.COM

  4 08/10 08/12 KYLEG@KYLEG.COM
                Last error: 5.1.0 553 5.1.0 sorry, mail to that recipient is
                            not accepted (#5.7.1)

  4 08/10 08/12 KLJCARR@LUCENT.COM
                Last error: 5.0.0 550 5.0.0 <kljcarr@LUCENT.COM>... User
                            unknown

  4 08/10 08/12 JWB@BUENGA.BU.EDU
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 JOSEPH.WILD@NTC.NOKIA.COM
                Last error: 5.4.0 [DNS ERROR] No records found, A record

  4 08/10 08/12 JOHNRONAN@USA.NET
                Last error: 5.2.0 550 5.2.0 <JohnRonan@USA.NET>... User account
                            not activated

  4 08/10 08/12 JOEH@SUGAR-RIVER.NET
                Last error: 5.3.0 553 5.3.0 <joeh@SUGAR-RIVER.NET>...
                            >joeh<@SUGAR-RIVER.NET.

  4 08/10 08/12 JGEHLING@ULTRANET.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected.

  4 08/10 08/12 JDGEHLING@ADELPHIA.NET
                Last error: 5.2.0 550 5.2.0 Invalid recipient:
                            <jdgehling@ADELPHIA.NET>

  4 08/10 08/12 JCOHEN18@BELLATLANTIC.NET
                Last error: 5.1.1 550 5.1.1 unknown or illegal alias:
                            jcohen18@BELLATLANTIC.NET

  4 08/10 08/12 IRDIZZI@IX.NETCOM.COM
                Last error: 5.2.0 550 5.2.0 irdizzi@ix.netcom.com...User
                            unknown

  4 08/10 08/12 HGOMAA@ISSE.GMU.EDU
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [DNS
                            ERROR] DNS server failed the query A record

  4 08/10 08/12 GORDON@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  4 08/10 08/12 GARYF@ATRIA.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            129.34.20.80

  4 08/10 08/12 FRANKLIN@CS.UMD.EDU
                Last error: 5.1.1 550 5.1.1 <franklin@CS.UMD.EDU>... User
                            unknown

  4 08/10 08/12 EVANS@SYBASE.COM
                Last error: 5.1.1 550 5.1.1 <evans@sy-int-mx.sybase.com>...
                            User unknown

  4 08/10 08/12 ELC@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  4 08/10 08/12 D_SMITH@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 DYER@SPDCC.COM
                Last error: 5.2.0 550 5.2.0

  4 08/10 08/12 DM@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  4 08/10 08/12 AMARTIN@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 ALLEN@ASSISI-DOWNS.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  4 08/10 08/12 AHARKINS@PRODIGY.NET
                Last error: 5.3.0 553 5.3.0 <aharkins@PRODIGY.NET>... Addressee
                            unknown, relay=[63.118.7.51]

  3 08/10 08/11 NMMARTIN@MSN.COM
                Last error: 5.2.0 550 5.2.0 Requested action not taken: mailbox
                            unavailable

  3 08/10 08/11 KELLER@AUT.EE.ETHZ.CH
                Last error: 5.0.0 X-Postfix; User unknown

  1 08/11 08/11 VLADIMIR@TCSI.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            137.134.224.10

  1 08/11 08/11 TBAKERMAN@HIGHGROUND.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            207.97.216.211

  1 08/11 08/11 SMALEK@US.ORACLE.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server - 148.87.1.30

  1 08/11 08/11 SGARDELL@GTE.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            132.197.248.10

  1 08/11 08/11 RICH.ROSENBAUM@ALTAVISTA.DIGITAL.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            209.73.164.90

  1 08/11 08/11 JTREMLETT@GTE.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            132.197.248.10

  1 08/11 08/11 GLUSHKO@CNGROUP.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            211.106.65.117

  1 08/11 08/11 FAD@CONTINUUMSI.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            208.254.26.139

  1 08/11 08/11 EPHRAIM@ALUM.MIT.EDU
                Last error: 5.7.1 554 5.7.1 Rejected as Spam see:
                            http://alum.mit.edu/help/spam/rejected.html

  1 08/11 08/11 CBLATHERWICK@NEONSOFT.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            208.254.26.139

  1 08/12 08/12 BOUHANA@ACM.ORG
                Last error: 5.2.0 550 5.2.0 No such user - psmtp

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From ben@cs.umd.edu  Mon Aug 25 08:38:30 2008
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Subject: HCIBIB data in Spotfire
Date: Mon, 25 Aug 2008 08:38:14 -0400
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Thread-Topic: HCIBIB data in Spotfire
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From: "Shneiderman, Ben" <ben@cs.umd.edu>
To: "Gary PERLMAN" <perlman@turing.acm.org>,
        "Gregory, Machon" <mbg@cs.umd.edu>
Cc: "Shneiderman, Ben" <ben@cs.umd.edu>,
        "Plaisant, Catherine" <plaisant@cs.umd.edu>
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HI Gary and Machon,

  I've taken the data on 123 HCI terms from 1970 to 2008... here are two
slides from Spotfire that show some nice features.

  Thanks to you both for making this happen... this will help for
Machon's masters thesis project, and we will think about how to use this
for the 5th edition of DTUI.

      <<HCI-terms-Spotfire-v2.ppt>>  Thanks... Ben S

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<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
SIZE=3D2 FACE=3D"Arial">HI Gary and Machon,</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">&nbsp; =
I</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
SIZE=3D2 FACE=3D"Arial">&#8217;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">ve taken the data on 123 HCI terms from 1970 to =
2008</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
SIZE=3D2 FACE=3D"Arial">&#8230;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial"> here are two slides from Spotfire that show some nice =
features.</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">&nbsp; =
Thanks to you both for making this happen</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">&#8230;</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial"> this will help for =
Machon</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">&#8217;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">s masters thesis project, and we will think about how to =
use this for the 5</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><SUP><FONT SIZE=3D2 =
FACE=3D"Arial">th</FONT></SUP></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial"> edition of =
DTUI.</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">&nbsp;&nbsp;&nbsp;&nbsp;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT FACE=3D"Arial" SIZE=3D2 COLOR=3D"#000000"> =
&lt;&lt;HCI-terms-Spotfire-v2.ppt&gt;&gt; </FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial"> Thanks</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">&#8230;</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial"> Ben S</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"></SPAN></P>

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------_=_NextPart_001_01C906AF.7453C1C3--

From owner-WIGS-L@LISTSERV.ACM.ORG  Mon Aug 25 00:00:13 2008
Return-Path: <owner-WIGS-L@LISTSERV.ACM.ORG>
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Date:         Mon, 25 Aug 2008 00:00:13 -0400
From: "ACM LISTSERV Server (15.0)" <LISTSERV@LISTSERV.ACM.ORG>
Subject: WIGS-L: Daily error monitoring report
To: perlman@TURING.ACM.ORG
Message-ID:   <LISTSERV%200808250000136320.100B@LISTSERV.ACM.ORG>
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Status: RO
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X-Keywords:                 
X-UID: 445

The following 58 subscribers are currently being monitored:

Err First Last  Address
--- ----- ----- -------
  4 08/23 08/24 D_SMITH@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 ZAREMBA@GOLLY.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 WOLFK@HP-MPG.AN.HP.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 WEISS@BELL-LABS.COM
                Last error: 5.1.1 550 5.1.1 <weiss@BELL-LABS.COM>... User
                            unknown

  1 08/23 08/23 TONY.BOLT@DATALODE.COM.AU
                Last error: 5.2.0 550 5.2.0 No Such User Here

  1 08/23 08/23 TOMFITZ@NH.ULTRANET.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected.

  1 08/24 08/24 SUSANPENDLETON@LUCENT.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            135.245.0.33135.245.0.35135.245.0.37135.245.0.39192
                            .160.6.148192.160.6.149

  1 08/23 08/23 SSE@OBJECTS.MV.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 SLGER@NETROPOLIS.NET
                Last error: 5.1.1 550 5.1.1 5.1.1 The email account that you
                            tried to reach does not exist. Please 5.1.1 try
                            double-checking the recipient's email address for
                            typos 5.1.1 or unnecessary spaces. Learn more at
                            http://mail.google.com/support/bin/answer.py?answer
                            =6596 30si3344977yxk.4

  1 08/23 08/23 SCRISP@PCUG.ORG.AU
                Last error: 5.1.1 550 5.1.1 <scrisp@PCUG.ORG.AU>: Recipient
                            address rejected: undeliverable address: host
                            mailhost.pcug.org.au[203.10.76.10] said: 550 5.1.1
                            <scrisp@PCUG.ORG.AU>: Recipient address rejected:
                            User unknown in local recipient table (in reply to
                            RCPT TO command)

  1 08/23 08/23 SCOFIELD@MV.MV.COM
                Last error: 5.2.0 550 5.2.0 Recipient rejected --
                            ip=63.118.7.51 reason[s]=

  1 08/23 08/23 SBOYLAN@LOTUS.COM
                Last error: 5.2.1 550 5.2.1 <sboylan@LOTUS.COM>... Mailbox
                            disabled for this recipient

  1 08/24 08/24 RUDY@VOICETEK.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            38.117.90.45

  1 08/23 08/23 RROSENTHAL@MLCA.USCG.MIL
                Last error: 5.1.1 Unspecified; usually "Bad destination mailbox
                            address"

  1 08/23 08/23 ROGER_M1@VERIFONE.COM
                Last error: 5.1.1 550 <roger_m1@VERIFONE.COM>: Recipient
                            address rejected: User unknown in relay recipient
                            table

  1 08/24 08/24 RDMARCUS@LUCENT.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            135.245.0.33135.245.0.35135.245.0.37135.245.0.39192
                            .160.6.148192.160.6.149

  1 08/23 08/23 RAYTACKETT@NETREACH.NET
                Last error: 5.1.0 553 5.1.0 sorry, mail to that recipient is
                            not accepted on this system (#5.7.1)

  1 08/23 08/23 RAPARO@ADE.COM
                Last error: 5.4.6 554 5.4.6 Too many hops

  1 08/23 08/23 RAGHAVAN@NT3D.ZKO.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 R.K.BURNS@COMPUTER.ORG
                Last error: 5.1.1 550 5.1.1 <r.k.burns@COMPUTER.ORG>...
                            <r.k.burns@computer.org>... User unknown

  1 08/23 08/23 POLLICE@RATIONAL.COM
                Last error: 5.0.0 550 5.0.0 <pollice@RATIONAL.COM>... No such
                            user here

  1 08/24 08/24 PGAGNE@VOICETEK.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            38.117.90.45

  1 08/23 08/23 PAUL.TRAITE@SYMBUS.COM
                Last error: 5.2.0 550 5.2.0 <paul.traite@symbus.com> No such
                            user here

  1 08/23 08/23 PARNAS@QUSUNT.ENG.MCMASTER.CA
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 ORTMEYER@RATIONAL.COM
                Last error: 5.0.0 550 5.0.0 <ortmeyer@RATIONAL.COM>... No such
                            user here

  1 08/23 08/23 NMMARTIN@MSN.COM
                Last error: 5.2.0 550 5.2.0 Requested action not taken: mailbox
                            unavailable

  1 08/24 08/24 NAVILLUS@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  1 08/24 08/24 MMTAYLOR@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  1 08/23 08/23 MENARD@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 MAYHEW@FORCE5.COM
                Last error: 5.2.0 550 5.2.0 Unrouteable address

  1 08/23 08/23 MARK.ARDIS@ROSE-HULMAN.EDU
                Last error: 5.2.0 550 5.2.0 No such user
                            (mark.ardis@ROSE-HULMAN.EDU)

  1 08/23 08/23 MADPUP@IBM.NET
                Last error: 5.4.0 [DNS ERROR] No records found, A record

  1 08/23 08/23 LUHRS@HYLNDR.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 LISKOV@PROTON.LCS.MIT.EDU
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 LINDA.MAGUIRE@INTEL.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected
                            Linda.Maguire@INTEL.COM

  1 08/23 08/23 KYLEG@KYLEG.COM
                Last error: 5.1.0 553 5.1.0 sorry, mail to that recipient is
                            not accepted (#5.7.1)

  1 08/24 08/24 KLJCARR@LUCENT.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            135.245.0.33135.245.0.35135.245.0.37135.245.0.39192
                            .160.6.148192.160.6.149

  1 08/23 08/23 KELLER@AUT.EE.ETHZ.CH
                Last error: 5.0.0 X-Postfix; User unknown

  1 08/23 08/23 JWB@BUENGA.BU.EDU
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 JOSEPH.WILD@NTC.NOKIA.COM
                Last error: 5.4.0 [DNS ERROR] No records found, A record

  1 08/23 08/23 JOHNRONAN@USA.NET
                Last error: 5.2.0 550 5.2.0 <JohnRonan@USA.NET>... User account
                            not activated

  1 08/23 08/23 JOEH@SUGAR-RIVER.NET
                Last error: 5.3.0 553 5.3.0 <joeh@SUGAR-RIVER.NET>...
                            >joeh<@SUGAR-RIVER.NET.

  1 08/23 08/23 JGEHLING@ULTRANET.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected.

  1 08/23 08/23 JDGEHLING@ADELPHIA.NET
                Last error: 5.2.0 550 5.2.0 Invalid recipient:
                            <jdgehling@ADELPHIA.NET>

  1 08/23 08/23 JCOHEN18@BELLATLANTIC.NET
                Last error: 5.1.1 550 5.1.1 unknown or illegal alias:
                            jcohen18@BELLATLANTIC.NET

  1 08/23 08/23 IRDIZZI@IX.NETCOM.COM
                Last error: 5.2.0 550 5.2.0 irdizzi@ix.netcom.com...User
                            unknown

  1 08/24 08/24 HGOMAA@ISSE.GMU.EDU
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [DNS
                            ERROR] DNS server failed the query A record

  1 08/24 08/24 GRB@BELL-LABS.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            135.245.0.33135.245.0.35135.245.0.37135.245.0.39192
                            .160.6.148192.160.6.149

  1 08/24 08/24 GORDON@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  1 08/24 08/24 GARYF@ATRIA.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            129.34.20.80

  1 08/23 08/23 FRANKLIN@CS.UMD.EDU
                Last error: 5.1.1 550 5.1.1 <franklin@CS.UMD.EDU>... User
                            unknown

  1 08/23 08/23 EVANS@SYBASE.COM
                Last error: 5.1.1 550 5.1.1 <evans@sy-int-mx.sybase.com>...
                            User unknown

  1 08/24 08/24 ELC@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  1 08/23 08/23 DYER@SPDCC.COM
                Last error: 5.2.0 550 5.2.0

  1 08/24 08/24 DM@WORLD.STD.COM
                Last error: 5.4.7 [Message Expired] Exceeded MaxAttempts - [MX
                            ERROR] Failed to connect to MX server -
                            192.74.137.101

  1 08/23 08/23 AMARTIN@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 ALLEN@ASSISI-DOWNS.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 AHARKINS@PRODIGY.NET
                Last error: 5.3.0 553 5.3.0 <aharkins@PRODIGY.NET>... Addressee
                            unknown, relay=[63.118.7.51]

Err=   Number of delivery errors received thus far
First= Date first delivery error was received (mm/dd)
Last=  Date of most current delivery error (mm/dd)

Subscribers will  be automatically  deleted from  the list  when delivery
errors have  been reported for a  period of 4  days or more, or  when 100
delivery errors  have been  received, whichever occurs  first. Monitoring
will cease after 5 days without any reported errors.

Note: Manually  deleted subscribers may  remain on the  monitoring report
under an alias  address. Such entries will expire eventually;  you do not
need to do anything about them.

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Dear Wang-Insters (was there ever an official name?),

So, I set up the Wang Institute group on Facebook, which attracted
10 members (counting me), and started a few posts, and got no action.
On the other hand, Dick Fairley and Bill McKeeman posted great messages
to the old WIGS-L listserv (I have already lost Bill's post in the sea
of spam I get on my acm.org account). I am hoping that Dick and Bill
will get onto Facebook, join the Wang Inst group, and repost their
updates there.

While there are only 10 members there now, messages there are archived,
so as people join up, they can catch up. And people can post pictures, urls, etc.
And for all I know, there might not be many more people than that actually getting mail
via the WIGS-L list, at least judging from the list errors I see when people post.

Try Wang Inst on Facebook. It will be fun. Why would I lie?

Gary

On Sun, 10 Aug 2008, Gary PERLMAN wrote:

> It seems like yesterday that we heard that the Wang Institute was closing,
> but it was over 21 years ago,a nd it's about 20 years ago that the final
> class graduated.
>
> Since that time, there have been occassional get-togethers and infrequent
> postings to this list. With Bo Sanden's recent post, I noted that there are
> 120 people on the list, but that delivery failed for 75 of them. Clearly,
> we are losing touch at a time when it would be fun to look back, and more
> fun to catch up.
>
> Around the time Caroline and I moved our family back to Montreal so she could
> join the faculty at McGill, my high school class was getting ready to have
> a 30th reunion. (Yes, I'm that old. Yes, I'm still with Caroline. Yes, we 
> have
> kids -- Mark is 15 and George is 11. And yes, I'm originally from Montreal.
> So, you see, it's fun to catch up.) We used Yahoo Groups as our social 
> software,
> and managed to post almost 5000 messages, 2500 in the month leading up to the
> reunion, which was thicker in memories than a hazy day in Beijing. For many 
> of
> us, the real reunion was in the preparation in Yahoo Groups. We shared 
> literally
> thousands of pictures (including class pictures from kindergarten through 
> high
> school). These pictures, and many more artifacts, were scanned and added to
> a website that eventually turned into a comemorative CD with about 3000 
> items.
>
> I think it's possible that we organize a face-to-face WIGS reunion, but I
> would like to propose that we have a virtual reunion, in Yahoo Groups, or
> Facebook, or wherever. I am open to suggestions, especially if they don't
> mean a lot of work for me. I've created a group on FaceBook called
> 	Wang Institute of Graduate Studies
> I am not sure if it is set up properly, but I set it up as a closed group.
>
> Gary Perlman, Research Scientist, oclc.org
>

From owner-WIGS-L@LISTSERV.ACM.ORG  Sun Aug 24 00:01:31 2008
Return-Path: <owner-WIGS-L@LISTSERV.ACM.ORG>
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The following 45 subscribers are currently being monitored:

Err First Last  Address
--- ----- ----- -------
  2 08/23 08/23 D_SMITH@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 ZAREMBA@GOLLY.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 WOLFK@HP-MPG.AN.HP.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 WEISS@BELL-LABS.COM
                Last error: 5.1.1 550 5.1.1 <weiss@BELL-LABS.COM>... User
                            unknown

  1 08/23 08/23 TONY.BOLT@DATALODE.COM.AU
                Last error: 5.2.0 550 5.2.0 No Such User Here

  1 08/23 08/23 TOMFITZ@NH.ULTRANET.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected.

  1 08/23 08/23 SSE@OBJECTS.MV.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 SLGER@NETROPOLIS.NET
                Last error: 5.1.1 550 5.1.1 5.1.1 The email account that you
                            tried to reach does not exist. Please 5.1.1 try
                            double-checking the recipient's email address for
                            typos 5.1.1 or unnecessary spaces. Learn more at
                            http://mail.google.com/support/bin/answer.py?answer
                            =6596 30si3344977yxk.4

  1 08/23 08/23 SCRISP@PCUG.ORG.AU
                Last error: 5.1.1 550 5.1.1 <scrisp@PCUG.ORG.AU>: Recipient
                            address rejected: undeliverable address: host
                            mailhost.pcug.org.au[203.10.76.10] said: 550 5.1.1
                            <scrisp@PCUG.ORG.AU>: Recipient address rejected:
                            User unknown in local recipient table (in reply to
                            RCPT TO command)

  1 08/23 08/23 SCOFIELD@MV.MV.COM
                Last error: 5.2.0 550 5.2.0 Recipient rejected --
                            ip=63.118.7.51 reason[s]=

  1 08/23 08/23 SBOYLAN@LOTUS.COM
                Last error: 5.2.1 550 5.2.1 <sboylan@LOTUS.COM>... Mailbox
                            disabled for this recipient

  1 08/23 08/23 RROSENTHAL@MLCA.USCG.MIL
                Last error: 5.1.1 Unspecified; usually "Bad destination mailbox
                            address"

  1 08/23 08/23 ROGER_M1@VERIFONE.COM
                Last error: 5.1.1 550 <roger_m1@VERIFONE.COM>: Recipient
                            address rejected: User unknown in relay recipient
                            table

  1 08/23 08/23 RAYTACKETT@NETREACH.NET
                Last error: 5.1.0 553 5.1.0 sorry, mail to that recipient is
                            not accepted on this system (#5.7.1)

  1 08/23 08/23 RAPARO@ADE.COM
                Last error: 5.4.6 554 5.4.6 Too many hops

  1 08/23 08/23 RAGHAVAN@NT3D.ZKO.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 R.K.BURNS@COMPUTER.ORG
                Last error: 5.1.1 550 5.1.1 <r.k.burns@COMPUTER.ORG>...
                            <r.k.burns@computer.org>... User unknown

  1 08/23 08/23 POLLICE@RATIONAL.COM
                Last error: 5.0.0 550 5.0.0 <pollice@RATIONAL.COM>... No such
                            user here

  1 08/23 08/23 PAUL.TRAITE@SYMBUS.COM
                Last error: 5.2.0 550 5.2.0 <paul.traite@symbus.com> No such
                            user here

  1 08/23 08/23 PARNAS@QUSUNT.ENG.MCMASTER.CA
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 ORTMEYER@RATIONAL.COM
                Last error: 5.0.0 550 5.0.0 <ortmeyer@RATIONAL.COM>... No such
                            user here

  1 08/23 08/23 NMMARTIN@MSN.COM
                Last error: 5.2.0 550 5.2.0 Requested action not taken: mailbox
                            unavailable

  1 08/23 08/23 MENARD@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 MAYHEW@FORCE5.COM
                Last error: 5.2.0 550 5.2.0 Unrouteable address

  1 08/23 08/23 MARK.ARDIS@ROSE-HULMAN.EDU
                Last error: 5.2.0 550 5.2.0 No such user
                            (mark.ardis@ROSE-HULMAN.EDU)

  1 08/23 08/23 MADPUP@IBM.NET
                Last error: 5.4.0 [DNS ERROR] No records found, A record

  1 08/23 08/23 LUHRS@HYLNDR.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 LISKOV@PROTON.LCS.MIT.EDU
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 LINDA.MAGUIRE@INTEL.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected
                            Linda.Maguire@INTEL.COM

  1 08/23 08/23 KYLEG@KYLEG.COM
                Last error: 5.1.0 553 5.1.0 sorry, mail to that recipient is
                            not accepted (#5.7.1)

  1 08/23 08/23 KELLER@AUT.EE.ETHZ.CH
                Last error: 5.0.0 X-Postfix; User unknown

  1 08/23 08/23 JWB@BUENGA.BU.EDU
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 JOSEPH.WILD@NTC.NOKIA.COM
                Last error: 5.4.0 [DNS ERROR] No records found, A record

  1 08/23 08/23 JOHNRONAN@USA.NET
                Last error: 5.2.0 550 5.2.0 <JohnRonan@USA.NET>... User account
                            not activated

  1 08/23 08/23 JOEH@SUGAR-RIVER.NET
                Last error: 5.3.0 553 5.3.0 <joeh@SUGAR-RIVER.NET>...
                            >joeh<@SUGAR-RIVER.NET.

  1 08/23 08/23 JGEHLING@ULTRANET.COM
                Last error: 5.2.0 550 5.2.0 #5.1.0 Address rejected.

  1 08/23 08/23 JDGEHLING@ADELPHIA.NET
                Last error: 5.2.0 550 5.2.0 Invalid recipient:
                            <jdgehling@ADELPHIA.NET>

  1 08/23 08/23 JCOHEN18@BELLATLANTIC.NET
                Last error: 5.1.1 550 5.1.1 unknown or illegal alias:
                            jcohen18@BELLATLANTIC.NET

  1 08/23 08/23 IRDIZZI@IX.NETCOM.COM
                Last error: 5.2.0 550 5.2.0 irdizzi@ix.netcom.com...User
                            unknown

  1 08/23 08/23 FRANKLIN@CS.UMD.EDU
                Last error: 5.1.1 550 5.1.1 <franklin@CS.UMD.EDU>... User
                            unknown

  1 08/23 08/23 EVANS@SYBASE.COM
                Last error: 5.1.1 550 5.1.1 <evans@sy-int-mx.sybase.com>...
                            User unknown

  1 08/23 08/23 DYER@SPDCC.COM
                Last error: 5.2.0 550 5.2.0

  1 08/23 08/23 AMARTIN@TLE.ENET.DEC.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 ALLEN@ASSISI-DOWNS.COM
                Last error: 5.4.0 [DNS ERROR] Non-existent domain, A record

  1 08/23 08/23 AHARKINS@PRODIGY.NET
                Last error: 5.3.0 553 5.3.0 <aharkins@PRODIGY.NET>... Addressee
                            unknown, relay=[63.118.7.51]

Err=   Number of delivery errors received thus far
First= Date first delivery error was received (mm/dd)
Last=  Date of most current delivery error (mm/dd)

Subscribers will  be automatically  deleted from  the list  when delivery
errors have  been reported for a  period of 4  days or more, or  when 100
delivery errors  have been  received, whichever occurs  first. Monitoring
will cease after 5 days without any reported errors.

Note: Manually  deleted subscribers may  remain on the  monitoring report
under an alias  address. Such entries will expire eventually;  you do not
need to do anything about them.

From Paula@yellowmagic.com  Tue Aug 26 15:36:48 2008
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Re:                        http://www.sigchi.org/cdg/index.html

 

 

Dear Mr. Perlman,

 

Recently we have been attempting to hire a young man from South Africa who
has a degree with Honors from the

University of Pretoria.

 

His background and work experience is Programming Development, specifically
for your Yellow Page Directory Industry.

 

He has several years as a developer and Sr. Manager.

 

Is there anyone that can comment on Sam Pretorius' resume, C.V.

And confirm that a degree in Sociology is quite fitting and desirable

for our position as Director of Program Development, and International
Liaison to our Foreign Accounts?

 

We will need an expert opinion to obtain Sam an H 1 B visa.  We have other
letters from his professors but the evaluators

prefer something more 'third party."

 

I would like to submit your website information to the evaluators to see
your recommendations for Curricula for the HCI program. 

 

Perhaps someone could write us a letter summarizing why Sociology is a good
degree to obtain, along with the programming experience for a Program
Developer.in general? Let me know how to proceed as time is of the essence
on our RFE responses to the US Government.

 

We already have one third party opinion, a professional Educational
Evaluation, and several letters. I think your Curricula and program designs
though are exactly what the evaluators need to understand.

 

Thank you for your recommendations,

 

Paula

 

Paula Menard
Director of Marketing
Yellow Magic Incorporated
41571 Date Street
Murrieta, CA  92562
(951)-506-4005, Ext 118
(951)-506-1919  Fax
 <mailto:paula@YellowMagic.com> paula@YellowMagic.com
<http://www.YellowMagic.com>  <http://www.YellowMagic.com>
www.YellowMagic.com
Directory Software for the World
Print, CD-ROM, Internet  & Mobile (PDA)


 

 


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<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>Re:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp; <a
href=3D"http://www.sigchi.org/cdg/index.html">http://www.sigchi.org/cdg/i=
ndex.html</a></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>&nbsp;</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>&nbsp;</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>Dear Mr. Perlman,</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>&nbsp;</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>Recently we have been attempting to hire a young man =
from </span></font><font
  face=3DGeneva><span style=3D'font-family:Geneva'>South =
Africa</span></font><font
face=3DGeneva><span style=3D'font-family:Geneva'> who has a degree with =
Honors from
the</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
  font-family:Geneva'>University</span></font><font face=3DGeneva><span
 style=3D'font-family:Geneva'> of </span></font><font =
face=3DGeneva><span
  style=3D'font-family:Geneva'>Pretoria</span></font><font =
face=3DGeneva><span
style=3D'font-family:Geneva'>.</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>&nbsp;</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>His background and work experience is Programming
Development, specifically for your Yellow Page Directory =
Industry.</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>&nbsp;</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>He has several years as a developer and Sr. =
Manager.</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>&nbsp;</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>Is there anyone that can comment on Sam =
Pretorius&#8217;
resume, C.V.</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>And confirm that a degree in Sociology is quite =
fitting and
desirable</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>for our position as Director of Program Development, =
and
International Liaison to our Foreign Accounts?</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>&nbsp;</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>We will need an expert opinion to obtain Sam an H 1 =
B visa.&nbsp;
We have other letters from his professors but the =
evaluators</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>prefer something more &#8216;third =
party.&#8221;</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>&nbsp;</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>I would like to submit your website information to =
the
evaluators to see your recommendations for Curricula for the HCI =
program. </span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>&nbsp;</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>Perhaps someone could write us a letter summarizing =
why
Sociology is a good degree to obtain, along with the programming =
experience for
a Program Developer&#8230;in general? Let me know how to proceed as time =
is of
the essence on our RFE responses to the US Government.</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>&nbsp;</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>We already have one third party opinion, a =
professional
Educational Evaluation, and several letters. I think your Curricula and =
program
designs though are exactly what the evaluators need to =
understand.</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>&nbsp;</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>Thank you for your =
recommendations,</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>&nbsp;</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>Paula</span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DGeneva><span =
style=3D'font-size:11.0pt;
font-family:Geneva'>&nbsp;</span></font></p>

<p><font size=3D2 face=3DGeneva><span =
style=3D'font-size:10.0pt;font-family:Geneva'>Paula
Menard<br>
Director of Marketing<br>
<strong><b><font color=3D"#faad45" face=3DGeneva><span =
style=3D'font-family:Geneva;
color:#FAAD45'>Yellow Magic</span></font></b></strong><font =
color=3D"#faad45"><span
style=3D'color:#FAAD45'> <strong><b><font face=3DGeneva><span =
style=3D'font-family:
Geneva'>Incorporated</span></font></b></strong><b><span =
style=3D'font-weight:
bold'><br>
</span></b></span></font>41571 Date Street<br>
</span></font><font size=3D2 face=3DGeneva><span =
style=3D'font-size:10.0pt;
  font-family:Geneva'>Murrieta</span></font><font size=3D2 =
face=3DGeneva><span
 style=3D'font-size:10.0pt;font-family:Geneva'>, </span></font><font =
size=3D2
  face=3DGeneva><span =
style=3D'font-size:10.0pt;font-family:Geneva'>CA</span></font><font
 size=3D2 face=3DGeneva><span =
style=3D'font-size:10.0pt;font-family:Geneva'>&nbsp; </span></font><font
  size=3D2 face=3DGeneva><span =
style=3D'font-size:10.0pt;font-family:Geneva'>92562</span></font><font
size=3D2 face=3DGeneva><span =
style=3D'font-size:10.0pt;font-family:Geneva'><br>
(951)-506-4005, Ext 118<br>
(951)-506-1919&nbsp; Fax<br>
</span></font><a href=3D"mailto:paula@YellowMagic.com"><font size=3D2 =
color=3Dblack><span
style=3D'font-size:10.0pt;color:black'>paula@YellowMagic.com</span></font=
></a><font
size=3D2 face=3DGeneva><span =
style=3D'font-size:10.0pt;font-family:Geneva'>&nbsp; </span></font><a
href=3D"http://www.YellowMagic.com"></a><a =
href=3D"http://www.YellowMagic.com"><font
size=3D2 color=3Dblack><span =
style=3D'font-size:10.0pt;color:black'>www.YellowMagic.com</span></font><=
/a><br>
<strong><b><font size=3D2 color=3D"#fcb143" face=3D"Air =
Conditioner"><span
style=3D'font-size:10.0pt;font-family:"Air =
Conditioner";color:#FCB143'>Directory
Software for the World</span></font></b></strong><b><font size=3D2 =
color=3D"#fcb143"
face=3D"Air Conditioner"><span =
style=3D'font-size:10.0pt;font-family:"Air Conditioner";
color:#FCB143;font-weight:bold'><br>
<strong><b><font face=3D"Air Conditioner"><span =
style=3D'font-family:"Air Conditioner"'>Print,
CD-ROM, Internet&nbsp; &amp; Mobile =
(PDA)</span></font></b></strong></span></font></b></p>

<p><font size=3D1 color=3Dgray face=3D"Air Conditioner"><span =
style=3D'font-size:7.5pt;
font-family:"Air Conditioner";color:gray'><br>
&nbsp;</span></font></p>

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style=3D'font-size:
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------=_NextPart_000_0085_01C90778.088EDC60--


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From: "Shneiderman, Ben" <ben@cs.umd.edu>
To: "Gary PERLMAN" <perlman@turing.acm.org>
Cc: "Gregory, Machon" <mbg@cs.umd.edu>,
        "Plaisant, Catherine" <plaisant@cs.umd.edu>,
        "Shneiderman, Ben" <ben@cs.umd.edu>
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Thanks Gary for the cautions.

  The big spike for Universal in 2003 was for the HCII Universal Access
for All and the Universal Usability conferences.  Your explanation
clarifies why there is no similar spike in 2005 or 2007 for the HCII UAA
conference.

  Overall, there are likely to be many surprises, but the data set is
still useful, even if it just finds some of these anomalies.

  We'll keep you informed... your help, wisdom, and suggestions are much
appreciated.  Do you have any thoughts about how we might help you?  How
about lists of the ten fastest growing/shrinking topics?  Biggest spikes
in the past ten years?

  Best wishes... Ben S

-----Original Message-----
From: Gary PERLMAN [mailto:perlman@turing.acm.org] 
Sent: Monday, August 25, 2008 2:11 PM
To: Shneiderman, Ben
Cc: Gregory, Machon; Plaisant, Catherine
Subject: Re: HCIBIB data in Spotfire

The note about 2008 not being complete is a sign that you are watching
for artifacts in the data.
I think that's a good idea, because if you glance at the conference
page:
 	http://www.hcibib.org/confer.html
you can see that hcibib stopped indexing HFES proceedings in 1995. (No
one objected).

For "universal", the sources menu shows that the HCII conference is the
top source,
but 2003 is the last year for which I have data.

Maybe the term "web" is sufficiently widely used that conference
coverage does not matter,
but I do think that some web conferences have spotty coverage in the
HCIBIB. The Intl. WWW 
conf has only been covered in 2007, probably because I could pick it up
easily form the ACM DL.

I think there is a good way how to control for such artefacts. If you
choose your sources
so the converage is complete for a period, that should help smooth out
spikes due to
changes in HCIBIB coverage instead of changes in research interest. It
might look bad here,
but in a script, it will not matter:
 	universal
(c.chi.*|c.uist.*|c.cscw.*|j.ijhcs.*|j.hci.*|j.ijhci.*|j.iwc.*|j.bit.*)
For "universal", you might want to add c.cuu.* or c.hcii.*, but many
hits in a specialized
conference might not indicate a field-wide interest level as much as the
effect of covering
(or not covering) one or two conferences. It might be more interesting
to note the changes
in the field 1-5 years after the appearance of a specialized conference.

Note that you can also filter out sources:
 	web -c.www.*
or
 	universal -c.hcii.* -c.cuu.*
 	universal -(c.hcii.*|c.cuu.*)

The codes for conferences can be found by hovering over the left columns
of the conference page:
 	http://www.hcibib.org/confer.html
or the journal page:
 	http://www.hcibib.org/journal.html

Anyway, I hope this is useful.

Gary

On Mon, 25 Aug 2008, Shneiderman, Ben wrote:

> HI Gary and Machon,
>
>  I've taken the data on 123 HCI terms from 1970 to 2008... here are
two
> slides from Spotfire that show some nice features.
>
>  Thanks to you both for making this happen... this will help for
> Machon's masters thesis project, and we will think about how to use
this
> for the 5th edition of DTUI.
>
>      <<HCI-terms-Spotfire-v2.ppt>>  Thanks... Ben S
>


From Paula@yellowmagic.com  Tue Aug 26 20:02:41 2008
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From: "Paula" <Paula@yellowmagic.com>
To: "'Gary PERLMAN'" <perlman@turing.acm.org>
Subject: RE: Human Computer Interaction
Date: Tue, 26 Aug 2008 16:59:57 -0700
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Dear Dr. Perlman,

Thank you for your comments and also for a wonderful 
Bibliography Resource.  I have since printed out the studies 
conducted and it does seem that perhaps Sociology and Psychology will become

more of a staple curriculum in the future of IT and Development.

All I can say is that the young man we wish to hire just won our company an
Industry Gold award because he is an exceptional developer that happens to 
have a Sociology Degree and has an equally strong work experience in
Computer
Programming Development on the technical side.

I am sorry I did not attach Sam's resume - ironically my intranet crashed
and I could not access it!  LOL!

I look forward to reading more of your work. Thank you again Sir!

Paula Menard

-----Original Message-----
From: Gary PERLMAN [mailto:perlman@turing.acm.org] 
Sent: Tuesday, August 26, 2008 4:52 PM
To: Paula
Subject: Re: Human Computer Interaction

Dear Ms. Menard,

Although I know it gets accessed a lot, yours is the first message
I have ever received originating from the SIGCHI CDG report.
Attached to your message, I found a letter from Ken Clark,
not a resume, so I will only comment on the appropriateness of
a sociology degree to contemporary software development.

While the field of psychology has long been associated with
the development of user interfaces from the human side of 
human-computer interaction, the field of sociology has
in the past 20 year has steadily increased in applicability
to the development of social interfaces. An understanding of
the issues and methods for investigating them should have
immediate relevance to the hottest killer app of today:
social networks such as Facebook, MySpace, Flickr, eBay, and the like,
as well as to applications where information is shared among groups,
such as user created content in Google maps, Yahoo, and dare I
say, Yellow Pages.

In the field of HCI, it is worth noting the increase of interest
in social aspects. Here is a table of the number of publications,
by year, matching the term "social":
 	http://hcibib.org/bs.cgi?format=datetable&query=social
The matching records have be seen with this:
 	http://hcibib.org/bs.cgi?query=social
Note that the data for 2008 is incomplete, of course,
but the trend looks exponential. What was once a field
concerned with the interaction of a person WITH a computer
application has become a field concerned with the
interaction of social networks THROUGH computer applications.

Gary Perlman, Ph.D. (UCSD 1982 Psychology)
Research Scientist
http://www.oclc.org

On Tue, 26 Aug 2008, Paula wrote:

> Re:                        http://www.sigchi.org/cdg/index.html
>
> Dear Mr. Perlman,
>
> Recently we have been attempting to hire a young man from South Africa who
> has a degree with Honors from the University of Pretoria.
>
> His background and work experience is Programming Development,
specifically
> for your Yellow Page Directory Industry.
>
> He has several years as a developer and Sr. Manager.
>
> Is there anyone that can comment on Sam Pretorius' resume, C.V.
>
> And confirm that a degree in Sociology is quite fitting and desirable
> for our position as Director of Program Development, and International
> Liaison to our Foreign Accounts?
>
> We will need an expert opinion to obtain Sam an H 1 B visa.  We have other
> letters from his professors but the evaluators
> prefer something more 'third party."
>
> I would like to submit your website information to the evaluators to see
> your recommendations for Curricula for the HCI program.
>
> Perhaps someone could write us a letter summarizing why Sociology is a
good
> degree to obtain, along with the programming experience for a Program
> Developer.in general? Let me know how to proceed as time is of the essence
> on our RFE responses to the US Government.
>
> We already have one third party opinion, a professional Educational
> Evaluation, and several letters. I think your Curricula and program
designs
> though are exactly what the evaluators need to understand.
>
> Thank you for your recommendations,
>
> Paula
>
> Paula Menard
> Director of Marketing
> Yellow Magic Incorporated
> 41571 Date Street
> Murrieta, CA  92562
> (951)-506-4005, Ext 118
> (951)-506-1919  Fax
> <mailto:paula@YellowMagic.com> paula@YellowMagic.com
> <http://www.YellowMagic.com>  <http://www.YellowMagic.com>
> www.YellowMagic.com
> Directory Software for the World
> Print, CD-ROM, Internet  & Mobile (PDA)
>
>
>
>
>
>
>




From rodriguez_rep@acm.org  Wed Aug 27 15:51:28 2008
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Dear Gary Perlman, 

My name is Rosemary Rodriguez, and I've been assigned as your personal ACM Customer Service Representative.  I'm writing to let you know that I'm available to assist you with any matters you may have regarding your membership, or any of ACM's products and services. Please feel free to contact me directly at: 

- Email: rodriguez_rep@acm.org
- Direct Telephone Line:  +1-212-626-0502
- Fax: +1-212-944-1318

You can also find out the latest information about ACM by visiting http://www.acm.org, and a complete listing of your member benefits is available at http://www.acm.org/membership/benefits.

I also wanted to let you know that a number of your future emails from ACM will be addressed from me, including your monthly ACM Technical Interest Profile Service (TIP) messages. 

Thank you for your membership in ACM, and for your ongoing support of our work to advance computing as a science and a profession.  

Best regards, 

Rosemary Rodriguez
Your ACM Customer Service Representative

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Dear Fred,

I'm writing to you in your capacity as VP Operations and in mine as the Director of the HCI Bibliography.

In updating the HCI Bibliography, I run scripts to get and parse pages from the ACM DL to get the abstract and keywords. Recently, My "gets" have been failing, with the response:

<html><head>
<title>403 Forbidden</title>
</head><body>
<h1>Forbidden</h1><p>You don't have permission to access http://portal.acm.org/citation.cfm?doid=1620693.1620711
on this server.</p>
</body></html>

This looks like a way to block unauthorized robots from fetching data, something I appreciate.

I'd like to find out how to get around this -- maybe I can provide a special token -- so that I can continue to run my scripts. The alternative is that ACM publications related to HCI will not have abstracts or keywords, while other publishers will offer more. The days of non-automated building of the HCI Bibliography have passed, and the result has been that over 10,000 records were added in the past year, surpassing 50,000 records on HCI.

You can see that many of the journals covered are from ACM
 	http://hcibib.org/journal.html
as are most of the conferences:
 	http://hcibib.org/confer.html

I think the ideal outcome would be for me to be able to use a web service to grab well-formed XML, but I'd be almost as happy being able to fetch the pages again.

I am quite up-to-date with the material in the HCI Bibliography and have incorporated pubs from conferences as recent as last week. However, there are some journals to complete for 2009, and some conferences will take place soon after the holidays, so I would like to get this resolved during December.

Gary Perlman, Director, HCI Bibliography Project
mailto:director@hcibib.org  http://hcibib.org/