From Kavitaappachu@cs.com Mon Sep 11 10:43:22 2000 Received: from imo-d06.mx.aol.com (imo-d06.mx.aol.com [205.188.157.38]) by turing.acm.org (8.9.2/8.9.2) with ESMTP id KAA03686 for ; Mon, 11 Sep 2000 10:43:21 -0400 (EDT) From: Kavitaappachu@cs.com Received: from Kavitaappachu@cs.com by imo-d06.mx.aol.com (mail_out_v28.15.) id f.9c.7279e7c (3964) for ; Mon, 11 Sep 2000 10:40:32 -0400 (EDT) Message-ID: <9c.7279e7c.26ee48e0@cs.com> Date: Mon, 11 Sep 2000 10:40:32 EDT Subject: Re: Final Design Summit Agenda To: perlman@turing.acm.org MIME-Version: 1.0 Content-Type: text/plain; charset="US-ASCII" Content-Transfer-Encoding: 7bit X-Mailer: CompuServe 2000 32-bit sub 109 Status: RO In a message dated 9/8/00 11:09:16 AM Eastern Daylight Time, perlman@turing.acm.org writes: > Hi Kavita, > > I just wanted to thank you for the beautiful clock. > My sons were VERY impressed by the packaging > (a bag in in a box in box). > > Gary Gary, I am glad you liked the clock and the kids liked the packaging. I wanted to thank you on behalf of all of us here for making the time to share your experiences with us and the AOL organization. I believe you gave them a lot of food for thought because the next day some of the discussions compared your process with ours and ways in which we could try and share ownership of the front-end code with technology, so we have more control over the UI. Kavita Thanks! Kavita Appachu From Kavitaappachu@cs.com Wed Sep 6 13:06:15 2000 Received: from imo-d10.mx.aol.com (imo-d10.mx.aol.com [205.188.157.42]) by turing.acm.org (8.9.2/8.9.2) with ESMTP id NAA14265 for ; Wed, 6 Sep 2000 13:06:12 -0400 (EDT) From: Kavitaappachu@cs.com Received: from Kavitaappachu@cs.com by imo-d10.mx.aol.com (mail_out_v28.15.) id f.e6.a87613e (4332) for ; Wed, 6 Sep 2000 13:05:53 -0400 (EDT) Message-ID: Date: Wed, 6 Sep 2000 13:05:52 EDT Subject: Fwd: Final Design Summit Agenda To: perlman@turing.acm.org MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="part1_e6.a87613e.26e7d370_boundary" X-Mailer: CompuServe 2000 32-bit sub 109 Status: O --part1_e6.a87613e.26e7d370_boundary Content-Type: text/plain; charset="US-ASCII" Content-Transfer-Encoding: 7bit > Our Agenda for the Summit is as follows: > > Thursday, September 7 > 8:30 - 9:00 Breakfast Bar - Outside Lecture Hall > 9:00 - 9:30 Opening statements - Lecture Hall > 9:40 - 11:20 Team Building Exercise - Gym > 11:30 - 12:30 Late Breaking Research - Leaf, Cluster, 4105, Lecture > Hall > 12:30 - 1:30 Lunch - Atrium > 1:30 - 2:30 Break Out Sessions - Cluster, Lecture Hall, 4105 > (1:00 - 5:00) (Netscape only - Leaf) > 2:40 - 3:00 Break - Good Humor > 3:00 - 4:30 Late Breaking Research - Lecture Hall, Cluster, 4105, > Leaf > 4:30 - 5:30 Guest Speaker - Lecture Hall > 6:00 Dinner - Main Menu Grill > > Friday, September 8 > 9:30 - 10:00 Breakfast Bar - Atrium > 10:00 - 10:10 Recap - Lecture Hall > 10:20 - 11:50 Panel Discussion - Lecture Hall > 12:00 - 1:00 Lunch - Atrium (Nacho Bar) > 1:00 - 2:30 Late Breaking Research - 4105, Leaf, Lecture Hall, > Cluster > 2:40 - 3:00 Ritas Italian Ice - Outside Lecture Hall > 3:00 - 4:30 Skills Workshops - Cluster, Leaf, 4105, Atrium, > Lecture Hall > 6:30 Dinner - Short North Area > Thanks! Kavita Appachu --part1_e6.a87613e.26e7d370_boundary Content-Type: message/rfc822 Content-Disposition: inline Return-path: From: Wkpaskoff@cs.com Full-name: Wkpaskoff Message-ID: <9d.a5f600e.26e7ac40@cs.com> Date: Wed, 6 Sep 2000 10:18:40 EDT Subject: Final Design Summit Agenda To: BethBarcus@cs.com, Kellykcampbell@cs.com, Cehren92@cs.com, Davidjcarter@cs.com, Drewartdir@cs.com, MuncHeidi@cs.com, Moeslein1@cs.com, Kavitaappachu@cs.com, Cuevasr@cs.com, Tjakub@cs.com, BRinnert@cs.com, Raylavoie2@cs.com MIME-Version: 1.0 Content-Type: text/plain; charset="US-ASCII" Content-Transfer-Encoding: 7bit X-Mailer: CompuServe 2000 32-bit sub 109 Our Agenda for the Summit is as follows: Thursday, September 7 8:30 - 9:00 Breakfast Bar - Outside Lecture Hall 9:00 - 9:30 Opening statements - Lecture Hall 9:40 - 11:20 Team Building Exercise - Gym 11:30 - 12:30 Late Breaking Research - Leaf, Cluster, 4105, Lecture Hall 12:30 - 1:30 Lunch - Atrium 1:30 - 2:30 Break Out Sessions - Cluster, Lecture Hall, 4105 (1:00 - 5:00) (Netscape only - Leaf) 2:40 - 3:00 Break - Good Humor 3:00 - 4:30 Late Breaking Research - Lecture Hall, Cluster, 4105, Leaf 4:30 - 5:30 Guest Speaker - Lecture Hall 6:00 Dinner - Main Menu Grill Friday, September 8 9:30 - 10:00 Breakfast Bar - Atrium 10:00 - 10:10 Recap - Lecture Hall 10:20 - 11:50 Panel Discussion - Lecture Hall 12:00 - 1:00 Lunch - Atrium (Nacho Bar) 1:00 - 2:30 Late Breaking Research - 4105, Leaf, Lecture Hall, Cluster 2:40 - 3:00 Ritas Italian Ice - Outside Lecture Hall 3:00 - 4:30 Skills Workshops - Cluster, Leaf, 4105, Atrium, Lecture Hall 6:30 Dinner - Short North Area --part1_e6.a87613e.26e7d370_boundary-- From Kavitaappachu@cs.com Wed Sep 6 13:03:25 2000 Received: from imo-r13.mx.aol.com (imo-r13.mx.aol.com [152.163.225.67]) by turing.acm.org (8.9.2/8.9.2) with ESMTP id NAA10779 for ; Wed, 6 Sep 2000 13:03:24 -0400 (EDT) From: Kavitaappachu@cs.com Received: from Kavitaappachu@cs.com by imo-r13.mx.aol.com (mail_out_v28.15.) id f.b9.68be5f0 (4332) for ; Wed, 6 Sep 2000 13:02:56 -0400 (EDT) Message-ID: Date: Wed, 6 Sep 2000 13:02:56 EDT Subject: Re: Speaker at AOL Design Summit. To: perlman@turing.acm.org MIME-Version: 1.0 Content-Type: text/plain; charset="US-ASCII" Content-Transfer-Encoding: 7bit X-Mailer: CompuServe 2000 32-bit sub 109 Status: O In a message dated 9/5/00 11:52:28 PM Eastern Daylight Time, perlman@turing.acm.org writes: > I'd like to get more information about the schedule after my talk. > You said there would be a dinner, but I don't know the time. > I'd like to be able to leave to pick up one of my kids between > 5 and 6 (I live about five minutes from CompuServe). > If necessary, I could go stright from my talk to a dinner, > but I'd like to know that in advance so my wife can schedule > her time accordingly. > Gary, The talk is scheduled from 4:30-5:30. I believe we had to juggle things last minute (per the AOL VPs request) and your talk is at 4:30 instead of 4. I hope that will not be a problem. Sorry about that. Dinner is at 6 and we are hoping you will be able to join us. The final head count of people attending is 84 and some of them would like to meet with you. The handouts for your talk are ready. Please let me know if there is anything else you need or if you have any questions. See you tomorrow. Do let me know what time you will be here so I will wait for you at the front desk. Thanks! Kavita From Kavitaappachu@cs.com Tue Aug 29 16:39:41 2000 Received: from imo-d08.mx.aol.com (imo-d08.mx.aol.com [205.188.157.40]) by turing.acm.org (8.9.2/8.9.2) with ESMTP id QAA26317 for ; Tue, 29 Aug 2000 16:39:40 -0400 (EDT) From: Kavitaappachu@cs.com Received: from Kavitaappachu@cs.com by imo-d08.mx.aol.com (mail_out_v28.15.) id f.c5.8c84f7a (16781) for ; Tue, 29 Aug 2000 16:39:45 -0400 (EDT) Message-ID: Date: Tue, 29 Aug 2000 16:39:44 EDT Subject: Re: Speaker at AOL Design Summit. To: perlman@turing.acm.org MIME-Version: 1.0 Content-Type: text/plain; charset="US-ASCII" Content-Transfer-Encoding: 7bit X-Mailer: CompuServe 2000 32-bit sub 109 Status: RO Hi Gary, It was nice to have lunch with you the other day. We are all looking forward to having you address the participants at the AOL Design Summit. I just wanted to find out if there is anything in particular you need for your presentation. Also, I wanted to let you know that about 40% of the people attending the summit have a background in visual design and we were wondering if you could make them feel included -- may be by posing question(s) on the challenges of visual design addressing online usability issues -- or anything else you may have to share that visual designers can benefit from. Please let me know if you have any questions. Thanks! Kavita From perlman Sat Aug 12 22:23:19 2000 Received: (from perlman@localhost) by turing.acm.org (8.9.2/8.9.2) id WAA01784; Sat, 12 Aug 2000 22:23:19 -0400 (EDT) From: Gary PERLMAN Message-Id: <200008130223.WAA01784@turing.acm.org> Subject: Re: Speaker at AOL Design Summit. To: Kavitaappachu@cs.com Date: Sat, 12 Aug 100 22:23:18 -0400 (EDT) Cc: perlman In-Reply-To: <96.8297798.26c1997e@cs.com> from "Kavitaappachu@cs.com" at Aug 8, 0 01:12:30 pm X-Mailer: ELM [version 2.4 PL25] Content-Type: text Status: RO Hi Kavita, Congrats on the jobs at CS. Hope you are enjoying it. I know BuckCHI owes you and Nagarajan two mugs each. I live right near Arlington Centre and could drop them off. Is that where you work? About the design summit, I am interested, but hesitant. I am afraid of over committing, even though that period looks fairly good. Let's discuss what I might talk about. Most of my recent work is pretty well sumamrized at the top of my home page: http://www.acm.org/~perlman/. I('ll be giving a paper on flexible UI architectures in November, see: http://www.acm.org/~perlman/fsmulti.doc Although my work is always tied to usability, only a limited amount is tied to gathering use data. One example that sticks out is that of measuring the effect of new features on "the bottom line", and what constitutes a valid measure. A spcific example was where we made several significant changes to our search system, and added a new feature, both at the time when use was dropping for the summer lull. Measuring raw counts of number of searches would need to be seasonally adjusted. Some people at OCLC looked at the proportion of searches that were in our most popular database, but if the popularity of other databases increased because of the new feature and the popularity of our top database stayed the same, then it might look like a loss. I went through several measures and came up with one that did not require seasonal adjustments, and did not focus solely on a single database. The results showed that the new feature increased use of our core databases by 8.5%. Still, as people continue to wonder about the effects of new features, they focus on raw statistics instead of normalized ones, and on one database instead of many, and come up with suboptimal conclusions on a regular basis. What can others learn from this? I am not sure, but the issue of measuring the effect of features on system use must be of interest. Some of this topic is a branch from a talk I gave on feature selection: http://www.acm.org/~perlman/patronlib.ppt This does not qualify as new methods or technology, just measurement theory applied to new technology. Would this be of interest? I could also talk about hcibib.org and the stats I collect on usage, but that has been much less controlled. Gary > Hi Gary, > > CompuServe is hosting a Design Summit for AOL and its sister organizations > (Moviefone, Spinner, Personal Logic, Digital Cities, the list is extensive) > on 7-8 Sept, 2000. I was wondering if you would be interested in speaking to > a bunch of visual, UI designers and usability professionals about new > methodolgies and tools available to gather usability and experiential data on > the web. We would like to have you talk to people across AOL, Netscape, > CompuServe and other organizations. I am sure they will benefit from your > experience and knowledge of the field. > > The talk is scheduled at 4 PM on the 7th, but if that does not work for you > we can move things around. > > I know my information is out of date on the BUCKCHI site. I work at > CompuSerrve, hence the request. > > I look forward to hearing from you. > > Thanks a lot! > > Kavita Appachu > > From Kavitaappachu@cs.com Mon Aug 14 12:16:09 2000 Received: from csimo02.mx.cs.com (csimo02.mx.cs.com [205.188.156.53]) by turing.acm.org (8.9.2/8.9.2) with ESMTP id MAA03550 for ; Mon, 14 Aug 2000 12:16:08 -0400 (EDT) From: Kavitaappachu@cs.com Received: from Kavitaappachu@cs.com by csimo02.mx.aol.com (mail_out_v27.12.) id f.22.9e6d80d (16786) for ; Mon, 14 Aug 2000 12:15:39 -0400 (EDT) Message-ID: <22.9e6d80d.26c9752a@cs.com> Date: Mon, 14 Aug 2000 12:15:38 EDT Subject: Re: Speaker at AOL Design Summit. To: perlman@turing.acm.org MIME-Version: 1.0 Content-Type: text/plain; charset="US-ASCII" Content-Transfer-Encoding: 7bit X-Mailer: CompuServe 2000 32-bit sub 109 Status: RO Gary, Good to hear from you. We have been wondering about the mugs, last I heard there were some printing issues. I am glad things were sorted out and I would love to take a look at how they turned out. We would definitely like to have you address the AOL crowd and if the day or time does not work for you, we can move things around. The paper on flexible UI architecture sounds interesting. We, as an organization are constantly struggling with the issue of measuring the effect of features on system use and looking for efficient ways to measure and present it to management in a way that makes sense to them -- the bottom line! Sure, we can meet some time to discuss what you might want to talk about. I am at Arlington Center and other than Tuesday this week looks good. Any time from 9-4 should work for me. Let me know when is good for you. Thanks. Kavita > Congrats on the jobs at CS. Hope you are enjoying it. > I know BuckCHI owes you and Nagarajan two mugs each. > I live right near Arlington Centre and could drop them off. > Is that where you work? > > About the design summit, I am interested, but hesitant. > I am afraid of over committing, even though that period looks > fairly good. Let's discuss what I might talk about. > > Most of my recent work is pretty well sumamrized at the top of my > home page: http://www.acm.org/~perlman/. I('ll be giving a paper > on flexible UI architectures in November, see: > http://www.acm.org/~perlman/fsmulti.doc > Although my work is always tied to usability, only a limited > amount is tied to gathering use data. One example that > sticks out is that of measuring the effect of new features on > "the bottom line", and what constitutes a valid measure. > A spcific example was where we made several significant changes to > our search system, and added a new feature, both at the time > when use was dropping for the summer lull. Measuring raw > counts of number of searches would need to be seasonally adjusted. > Some people at OCLC looked at the proportion of searches that > were in our most popular database, but if the popularity of > other databases increased because of the new feature and the > popularity of our top database stayed the same, then it might > look like a loss. I went through several measures and came up with > one that did not require seasonal adjustments, and did not focus > solely on a single database. The results showed that the new feature > increased use of our core databases by 8.5%. Still, as people continue > to wonder about the effects of new features, they focus on raw statistics > instead of normalized ones, and on one database instead of many, and come > up with suboptimal conclusions on a regular basis. > > What can others learn from this? I am not sure, but the issue of > measuring the effect of features on system use must be of interest. > > Some of this topic is a branch from a talk I gave on feature selection: > http://www.acm.org/~perlman/patronlib.ppt > > This does not qualify as new methods or technology, just measurement theory > applied to new technology. Would this be of interest? > > I could also talk about hcibib.org and the stats I collect on usage, > but that has been much less controlled. > > Gary Thanks! Kavita Appachu From Kavitaappachu@cs.com Tue Aug 15 09:29:44 2000 Received: from csimo02.mx.cs.com (csimo02.mx.cs.com [205.188.156.53]) by turing.acm.org (8.9.2/8.9.2) with ESMTP id JAA17648 for ; Tue, 15 Aug 2000 09:29:43 -0400 (EDT) From: Kavitaappachu@cs.com Received: from Kavitaappachu@cs.com by csimo02.mx.aol.com (mail_out_v27.12.) id f.7c.9ab762f (3973) for ; Tue, 15 Aug 2000 09:29:08 -0400 (EDT) Message-ID: <7c.9ab762f.26ca9fa4@cs.com> Date: Tue, 15 Aug 2000 09:29:08 EDT Subject: Re: Speaker at AOL Design Summit. To: perlman@turing.acm.org MIME-Version: 1.0 Content-Type: text/plain; charset="US-ASCII" Content-Transfer-Encoding: 7bit X-Mailer: CompuServe 2000 32-bit sub 109 Status: RO In a message dated 8/14/00 1:46:32 PM Eastern Daylight Time, perlman@turing.acm.org writes: > I am going on vacation on Wednesday and will be gone for a week. > How about if you look over my home page and see what interests you > and we'll get together next week? > Gary, That sounds good. Ray Cuevas (my boss) and I would like to take you out to lunch and discuss possible topics for you to address. How does Thursday next week (8/24) at 11:30 sound? You could come here or we could meet some place (Bravo, Cooker or any other place you suggest). Please let me know. In the meantime would it be possible for you to send me a copy of your bio and a photograph? I am sure you have a whole bunch of things to take care of before you leave, but sure would appreciate it if you can send it to us for the handout. Thanks! Kavita From Kavitaappachu@cs.com Tue Aug 15 11:15:26 2000 Received: from csimo01.mx.cs.com (csimo01.mx.cs.com [152.163.225.74]) by turing.acm.org (8.9.2/8.9.2) with ESMTP id LAA18823 for ; Tue, 15 Aug 2000 11:15:23 -0400 (EDT) From: Kavitaappachu@cs.com Received: from Kavitaappachu@cs.com by csimo01.mx.aol.com (mail_out_v27.12.) id f.bb.6227669 (4339) for ; Tue, 15 Aug 2000 11:14:50 -0400 (EDT) Message-ID: Date: Tue, 15 Aug 2000 11:14:49 EDT Subject: Re: Speaker at AOL Design Summit. To: perlman@turing.acm.org MIME-Version: 1.0 Content-Type: text/plain; charset="US-ASCII" Content-Transfer-Encoding: 7bit X-Mailer: CompuServe 2000 32-bit sub 109 Status: RO In a message dated 8/15/00 10:48:35 AM Eastern Daylight Time, perlman@turing.acm.org writes: > Assuming we can agree on a topic, Tghursday Sept 7 at 4pm is fine with me Gary, Both Ray and I found your paper on flexible UI architectures very interesting so as far as we are concerned you are our speaker. If there is anything else that comes up and sounds promising during our discussion next week, we can explore that as well. Hunan Lion at 11:30 sounds good. See you then. Thanks! Kavita Appachu From Kavitaappachu@cs.com Tue Aug 8 13:13:11 2000 Received: from mail.acm.org (mail.acm.org [199.222.69.4]) by turing.acm.org (8.9.2/8.9.2) with ESMTP id NAA06438 for ; Tue, 8 Aug 2000 13:13:11 -0400 (EDT) From: Kavitaappachu@cs.com Received: from csimo01.mx.cs.com (csimo01.mx.cs.com [152.163.225.74]) by mail.acm.org (8.9.3/8.9.3) with ESMTP id NAA78606 for ; Tue, 8 Aug 2000 13:13:08 -0400 Received: from Kavitaappachu@cs.com by csimo01.mx.aol.com (mail_out_v27.12.) id t.96.8297798 (4339) for ; Tue, 8 Aug 2000 13:12:31 -0400 (EDT) Message-ID: <96.8297798.26c1997e@cs.com> Date: Tue, 8 Aug 2000 13:12:30 EDT Subject: Speaker at AOL Design Summit. To: perlman@acm.org MIME-Version: 1.0 Content-Type: text/plain; charset="US-ASCII" Content-Transfer-Encoding: 7bit X-Mailer: CompuServe 2000 32-bit sub 109 Status: RO Hi Gary, CompuServe is hosting a Design Summit for AOL and its sister organizations (Moviefone, Spinner, Personal Logic, Digital Cities, the list is extensive) on 7-8 Sept, 2000. I was wondering if you would be interested in speaking to a bunch of visual, UI designers and usability professionals about new methodolgies and tools available to gather usability and experiential data on the web. We would like to have you talk to people across AOL, Netscape, CompuServe and other organizations. I am sure they will benefit from your experience and knowledge of the field. The talk is scheduled at 4 PM on the 7th, but if that does not work for you we can move things around. I know my information is out of date on the BUCKCHI site. I work at CompuSerrve, hence the request. I look forward to hearing from you. Thanks a lot! Kavita Appachu