From imedia@eddiebauer.com Thu Jul 9 18:27:56 1998 Received: from ibmmail.COM (ibmmail.com [204.146.168.193]) by mail.acm.org (8.8.5/8.7.5) with SMTP id SAA10402 for ; Thu, 9 Jul 1998 18:27:53 -0400 Received: by ibmmail.COM (IBM VM SMTP V2R4a) via spool with SMTP id 5296 ; Thu, 09 Jul 1998 18:34:57 EDT Received: from mailhost.corp.ebauer.com [32.76.181.227] by imxgate.com (IBM VM SMTP V2R4a) via TCP with SMTP ; Thu, 09 Jul 1998 18:34:46 EDT Received: from eccw4632.corp.ebauer.com ([10.53.0.54]) by mailhost.corp.ebauer.com (AIX4.3/UCB 8.7/8.7) with ESMTP id PAA37154 for ; Thu, 9 Jul 1998 15:34:20 -0700 (PDT) Message-Id: <199807092234.PAA37154@mailhost.corp.ebauer.com> From: "Eddie Bauer" To: Subject: Eddie Bauer order 47574392 Date: Thu, 9 Jul 1998 15:26:25 -0700 X-Msmail-Priority: Normal X-Priority: 3 X-Mailer: Microsoft Internet Mail 4.70.1162 Mime-Version: 1.0 Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit Status: RO Dear Mr. Perlman, Thank you for your Eddie Bauer order. Unfortunately, the following item/s you requested are on backorder, expected to ship no later than the date shown OR are Sold Out as indicated: Cargo Shorts, sand and vintage, 40 2-12-99 canceled (both pairs were cancelled, due to the backorder date) Chambray shirt, washed navy, L SOLD OUT We apologize for any inconvenience this may cause you. We do ship backordered items as soon as we get them, but if you would like to cancel the backordered item or choose another color/style in its place, please use the online catalog or send us an email. If you plan to email us, please be sure to include the order # and/or your name, address and phone number that were used on the order. Your business is important to us and we hope to better meet your expectations in the future. Order #47574392 Total $ 49.98 (this total includes the backordered item) Cordially, Interactive Media Dept. Eddie Bauer, Inc. http://www.eddiebauer.com imedia@eddiebauer.com From perlman Thu Jul 9 20:27:43 1998 Received: by turing.acm.org; id AA27857; Thu, 9 Jul 1998 20:27:38 -0400 From: Gary PERLMAN Message-Id: <9807100027.AA27857@turing.acm.org> Subject: Re: Eddie Bauer order 47574392 To: imedia@eddiebauer.com (Eddie Bauer) Date: Thu, 9 Jul 1998 20:27:37 -0400 (EDT) Cc: perlman In-Reply-To: <199807092234.PAA37154@mailhost.corp.ebauer.com> from "Eddie Bauer" at Jul 9, 98 03:26:25 pm X-Mailer: ELM [version 2.4 PL25] Content-Type: text Content-Length: 1385 Status: O This is too confusing. I don't know what is going to come or when. I don't understand why a computerized system would let me order items that were not available. Please cancel my entire order. I'll try L.L. Bean. Maybe they have mastered inventory computerization. Gary Perlman > Dear Mr. Perlman, > > Thank you for your Eddie Bauer order. Unfortunately, the following item/s > you requested are on backorder, expected to ship no later than the date > shown OR are Sold Out as indicated: > > Cargo Shorts, sand and vintage, 40 2-12-99 canceled > (both pairs were cancelled, due to the backorder date) > Chambray shirt, washed navy, L SOLD OUT > > > We apologize for any inconvenience this may cause you. > > We do ship backordered items as soon as we get them, but if you would like > to cancel the backordered item or choose another color/style in its place, > please use the online catalog or send us an email. If you plan to email > us, please be sure to include the order # and/or your name, address and > phone number that were used on the order. > > Your business is important to us and we hope to better meet your > expectations in the future. > > Order #47574392 > Total $ 49.98 > (this total includes the backordered item) > > Cordially, > > Interactive Media Dept. > Eddie Bauer, Inc. > http://www.eddiebauer.com > imedia@eddiebauer.com > > > > > From imedia@eddiebauer.com Fri Jul 10 13:15:51 1998 Received: by ibmmail.COM (IBM VM SMTP V2R4a) via spool with SMTP id 8637 ; Fri, 10 Jul 1998 13:22:56 EDT Received: from mailhost.corp.ebauer.com [32.76.181.227] by imxgate.com (IBM VM SMTP V2R4a) via TCP with SMTP ; Fri, 10 Jul 1998 13:22:42 EDT Received: from eccw4632.corp.ebauer.com ([10.53.0.54]) by mailhost.corp.ebauer.com (AIX4.3/UCB 8.7/8.7) with ESMTP id KAA37790 for ; Fri, 10 Jul 1998 10:22:15 -0700 (PDT) Message-Id: <199807101722.KAA37790@mailhost.corp.ebauer.com> From: "Eddie Bauer" To: Subject: EB Order # 47574392 Date: Fri, 10 Jul 1998 10:23:01 -0700 X-Msmail-Priority: Normal X-Priority: 3 X-Mailer: Microsoft Internet Mail 4.70.1162 Mime-Version: 1.0 Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit Status: RO Dear Mr. Perlman, Unfortunately, I am unable to cancel the available items, as they have already shipped out. We are currently working on a system to give item availability on our website. Hopefully it will be up and running very soon. We are having a little trouble making it compatible with our website server. We apologize for the inconvenience. If you have any further questions, please let me know. Cordially, Michelle Media Dept. Eddie Bauer, Inc. http://www.eddiebauer.com